critical thinking soft skills

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How to build critical thinking skills for better decision-making

It’s simple in theory, but tougher in practice – here are five tips to get you started.

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Have you heard the riddle about two coins that equal thirty cents, but one of them is not a nickel? What about the one where a surgeon says they can’t operate on their own son?

Those brain teasers tap into your critical thinking skills. But your ability to think critically isn’t just helpful for solving those random puzzles – it plays a big role in your career. 

An impressive 81% of employers say critical thinking carries a lot of weight when they’re evaluating job candidates. It ranks as the top competency companies consider when hiring recent graduates (even ahead of communication ). Plus, once you’re hired, several studies show that critical thinking skills are highly correlated with better job performance.

So what exactly are critical thinking skills? And even more importantly, how do you build and improve them? 

What is critical thinking?

Critical thinking is the ability to evaluate facts and information, remain objective, and make a sound decision about how to move forward.

Does that sound like how you approach every decision or problem? Not so fast. Critical thinking seems simple in theory but is much tougher in practice, which helps explain why 65% of employers say their organization has a need for more critical thinking. 

In reality, critical thinking doesn’t come naturally to a lot of us. In order to do it well, you need to:

• Remain open-minded and inquisitive, rather than relying on assumptions or jumping to conclusions
• Ask questions and dig deep, rather than accepting information at face value
• Keep your own biases and perceptions in check to stay as objective as possible
• Rely on your emotional intelligence to fill in the blanks and gain a more well-rounded understanding of a situation

So, critical thinking isn’t just being intelligent or analytical. In many ways, it requires you to step outside of yourself, let go of your own preconceived notions, and approach a problem or situation with curiosity and fairness.

It’s a challenge, but it’s well worth it. Critical thinking skills will help you connect ideas, make reasonable decisions, and solve complex problems.

7 critical thinking skills to help you dig deeper

Critical thinking is often labeled as a skill itself (you’ll see it bulleted as a desired trait in a variety of job descriptions). But it’s better to think of critical thinking less as a distinct skill and more as a collection or category of skills. 

To think critically, you’ll need to tap into a bunch of your other soft skills. Here are seven of the most important. 

Open-mindedness

It’s important to kick off the critical thinking process with the idea that anything is possible. The more you’re able to set aside your own suspicions, beliefs, and agenda, the better prepared you are to approach the situation with the level of inquisitiveness you need. 

That means not closing yourself off to any possibilities and allowing yourself the space to pull on every thread – yes, even the ones that seem totally implausible.

As Christopher Dwyer, Ph.D. writes in a piece for Psychology Today , “Even if an idea appears foolish, sometimes its consideration can lead to an intelligent, critically considered conclusion.” He goes on to compare the critical thinking process to brainstorming . Sometimes the “bad” ideas are what lay the foundation for the good ones. 

Open-mindedness is challenging because it requires more effort and mental bandwidth than sticking with your own perceptions. Approaching problems or situations with true impartiality often means:

• Practicing self-regulation : Giving yourself a pause between when you feel something and when you actually react or take action.
• Challenging your own biases: Acknowledging your biases and seeking feedback are two powerful ways to get a broader understanding. 

Critical thinking example

In a team meeting, your boss mentioned that your company newsletter signups have been decreasing and she wants to figure out why.

At first, you feel offended and defensive – it feels like she’s blaming you for the dip in subscribers. You recognize and rationalize that emotion before thinking about potential causes. You have a hunch about what’s happening, but you will explore all possibilities and contributions from your team members.

Observation

Observation is, of course, your ability to notice and process the details all around you (even the subtle or seemingly inconsequential ones). Critical thinking demands that you’re flexible and willing to go beyond surface-level information, and solid observation skills help you do that.

Your observations help you pick up on clues from a variety of sources and experiences, all of which help you draw a final conclusion. After all, sometimes it’s the most minuscule realization that leads you to the strongest conclusion.

Over the next week or so, you keep a close eye on your company’s website and newsletter analytics to see if numbers are in fact declining or if your boss’s concerns were just a fluke. 

Critical thinking hinges on objectivity. And, to be objective, you need to base your judgments on the facts – which you collect through research. You’ll lean on your research skills to gather as much information as possible that’s relevant to your problem or situation. 

Keep in mind that this isn’t just about the quantity of information – quality matters too. You want to find data and details from a variety of trusted sources to drill past the surface and build a deeper understanding of what’s happening. 

You dig into your email and website analytics to identify trends in bounce rates, time on page, conversions, and more. You also review recent newsletters and email promotions to understand what customers have received, look through current customer feedback, and connect with your customer support team to learn what they’re hearing in their conversations with customers.

The critical thinking process is sort of like a treasure hunt – you’ll find some nuggets that are fundamental for your final conclusion and some that might be interesting but aren’t pertinent to the problem at hand.

That’s why you need analytical skills. They’re what help you separate the wheat from the chaff, prioritize information, identify trends or themes, and draw conclusions based on the most relevant and influential facts. 

It’s easy to confuse analytical thinking with critical thinking itself, and it’s true there is a lot of overlap between the two. But analytical thinking is just a piece of critical thinking. It focuses strictly on the facts and data, while critical thinking incorporates other factors like emotions, opinions, and experiences. 

As you analyze your research, you notice that one specific webpage has contributed to a significant decline in newsletter signups. While all of the other sources have stayed fairly steady with regard to conversions, that one has sharply decreased.

You decide to move on from your other hypotheses about newsletter quality and dig deeper into the analytics. 

One of the traps of critical thinking is that it’s easy to feel like you’re never done. There’s always more information you could collect and more rabbit holes you could fall down.

But at some point, you need to accept that you’ve done your due diligence and make a decision about how to move forward. That’s where inference comes in. It’s your ability to look at the evidence and facts available to you and draw an informed conclusion based on those. 

When you’re so focused on staying objective and pursuing all possibilities, inference can feel like the antithesis of critical thinking. But ultimately, it’s your inference skills that allow you to move out of the thinking process and onto the action steps. 

You dig deeper into the analytics for the page that hasn’t been converting and notice that the sharp drop-off happened around the same time you switched email providers.

After looking more into the backend, you realize that the signup form on that page isn’t correctly connected to your newsletter platform. It seems like anybody who has signed up on that page hasn’t been fed to your email list. 

Communication

3 ways to improve your communication skills at work

If and when you identify a solution or answer, you can’t keep it close to the vest. You’ll need to use your communication skills to share your findings with the relevant stakeholders – like your boss, team members, or anybody who needs to be involved in the next steps.

Your analysis skills will come in handy here too, as they’ll help you determine what information other people need to know so you can avoid bogging them down with unnecessary details. 

In your next team meeting, you pull up the analytics and show your team the sharp drop-off as well as the missing connection between that page and your email platform. You ask the web team to reinstall and double-check that connection and you also ask a member of the marketing team to draft an apology email to the subscribers who were missed. 

Problem-solving

Critical thinking and problem-solving are two more terms that are frequently confused. After all, when you think critically, you’re often doing so with the objective of solving a problem.

The best way to understand how problem-solving and critical thinking differ is to think of problem-solving as much more narrow. You’re focused on finding a solution.

In contrast, you can use critical thinking for a variety of use cases beyond solving a problem – like answering questions or identifying opportunities for improvement. Even so, within the critical thinking process, you’ll flex your problem-solving skills when it comes time to take action. 

Once the fix is implemented, you monitor the analytics to see if subscribers continue to increase. If not (or if they increase at a slower rate than you anticipated), you’ll roll out some other tests like changing the CTA language or the placement of the subscribe form on the page.

5 ways to improve your critical thinking skills

Beyond the buzzwords: Why interpersonal skills matter at work

Think critically about critical thinking and you’ll quickly realize that it’s not as instinctive as you’d like it to be. Fortunately, your critical thinking skills are learned competencies and not inherent gifts – and that means you can improve them. Here’s how:

• Practice active listening: Active listening helps you process and understand what other people share. That’s crucial as you aim to be open-minded and inquisitive.
• Ask open-ended questions: If your critical thinking process involves collecting feedback and opinions from others, ask open-ended questions (meaning, questions that can’t be answered with “yes” or “no”). Doing so will give you more valuable information and also prevent your own biases from influencing people’s input.
• Scrutinize your sources: Figuring out what to trust and prioritize is crucial for critical thinking. Boosting your media literacy and asking more questions will help you be more discerning about what to factor in. It’s hard to strike a balance between skepticism and open-mindedness, but approaching information with questions (rather than unquestioning trust) will help you draw better conclusions. 
• Play a game: Remember those riddles we mentioned at the beginning? As trivial as they might seem, games and exercises like those can help you boost your critical thinking skills. There are plenty of critical thinking exercises you can do individually or as a team . 
• Give yourself time: Research shows that rushed decisions are often regrettable ones. That’s likely because critical thinking takes time – you can’t do it under the wire. So, for big decisions or hairy problems, give yourself enough time and breathing room to work through the process. It’s hard enough to think critically without a countdown ticking in your brain. 

Critical thinking really is critical

The ability to think critically is important, but it doesn’t come naturally to most of us. It’s just easier to stick with biases, assumptions, and surface-level information. 

But that route often leads you to rash judgments, shaky conclusions, and disappointing decisions. So here’s a conclusion we can draw without any more noodling: Even if it is more demanding on your mental resources, critical thinking is well worth the effort.

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A Crash Course in Critical Thinking

What you need to know—and read—about one of the essential skills needed today..

Posted April 8, 2024 | Reviewed by Michelle Quirk

• In research for "A More Beautiful Question," I did a deep dive into the current crisis in critical thinking.
• Many people may think of themselves as critical thinkers, but they actually are not.
• Here is a series of questions you can ask yourself to try to ensure that you are thinking critically.

Conspiracy theories. Inability to distinguish facts from falsehoods. Widespread confusion about who and what to believe.

These are some of the hallmarks of the current crisis in critical thinking—which just might be the issue of our times. Because if people aren’t willing or able to think critically as they choose potential leaders, they’re apt to choose bad ones. And if they can’t judge whether the information they’re receiving is sound, they may follow faulty advice while ignoring recommendations that are science-based and solid (and perhaps life-saving).

Moreover, as a society, if we can’t think critically about the many serious challenges we face, it becomes more difficult to agree on what those challenges are—much less solve them.

On a personal level, critical thinking can enable you to make better everyday decisions. It can help you make sense of an increasingly complex and confusing world.

In the new expanded edition of my book A More Beautiful Question ( AMBQ ), I took a deep dive into critical thinking. Here are a few key things I learned.

First off, before you can get better at critical thinking, you should understand what it is. It’s not just about being a skeptic. When thinking critically, we are thoughtfully reasoning, evaluating, and making decisions based on evidence and logic. And—perhaps most important—while doing this, a critical thinker always strives to be open-minded and fair-minded . That’s not easy: It demands that you constantly question your assumptions and biases and that you always remain open to considering opposing views.

In today’s polarized environment, many people think of themselves as critical thinkers simply because they ask skeptical questions—often directed at, say, certain government policies or ideas espoused by those on the “other side” of the political divide. The problem is, they may not be asking these questions with an open mind or a willingness to fairly consider opposing views.

When people do this, they’re engaging in “weak-sense critical thinking”—a term popularized by the late Richard Paul, a co-founder of The Foundation for Critical Thinking . “Weak-sense critical thinking” means applying the tools and practices of critical thinking—questioning, investigating, evaluating—but with the sole purpose of confirming one’s own bias or serving an agenda.

In AMBQ , I lay out a series of questions you can ask yourself to try to ensure that you’re thinking critically. Here are some of the questions to consider:

• Why do I believe what I believe?
• Are my views based on evidence?
• Have I fairly and thoughtfully considered differing viewpoints?
• Am I truly open to changing my mind?

Of course, becoming a better critical thinker is not as simple as just asking yourself a few questions. Critical thinking is a habit of mind that must be developed and strengthened over time. In effect, you must train yourself to think in a manner that is more effortful, aware, grounded, and balanced.

For those interested in giving themselves a crash course in critical thinking—something I did myself, as I was working on my book—I thought it might be helpful to share a list of some of the books that have shaped my own thinking on this subject. As a self-interested author, I naturally would suggest that you start with the new 10th-anniversary edition of A More Beautiful Question , but beyond that, here are the top eight critical-thinking books I’d recommend.

The Demon-Haunted World: Science as a Candle in the Dark , by Carl Sagan

This book simply must top the list, because the late scientist and author Carl Sagan continues to be such a bright shining light in the critical thinking universe. Chapter 12 includes the details on Sagan’s famous “baloney detection kit,” a collection of lessons and tips on how to deal with bogus arguments and logical fallacies.

Clear Thinking: Turning Ordinary Moments Into Extraordinary Results , by Shane Parrish

The creator of the Farnham Street website and host of the “Knowledge Project” podcast explains how to contend with biases and unconscious reactions so you can make better everyday decisions. It contains insights from many of the brilliant thinkers Shane has studied.

Good Thinking: Why Flawed Logic Puts Us All at Risk and How Critical Thinking Can Save the World , by David Robert Grimes

A brilliant, comprehensive 2021 book on critical thinking that, to my mind, hasn’t received nearly enough attention . The scientist Grimes dissects bad thinking, shows why it persists, and offers the tools to defeat it.

Think Again: The Power of Knowing What You Don't Know , by Adam Grant

Intellectual humility—being willing to admit that you might be wrong—is what this book is primarily about. But Adam, the renowned Wharton psychology professor and bestselling author, takes the reader on a mind-opening journey with colorful stories and characters.

Think Like a Detective: A Kid's Guide to Critical Thinking , by David Pakman

The popular YouTuber and podcast host Pakman—normally known for talking politics —has written a terrific primer on critical thinking for children. The illustrated book presents critical thinking as a “superpower” that enables kids to unlock mysteries and dig for truth. (I also recommend Pakman’s second kids’ book called Think Like a Scientist .)

Rationality: What It Is, Why It Seems Scarce, Why It Matters , by Steven Pinker

The Harvard psychology professor Pinker tackles conspiracy theories head-on but also explores concepts involving risk/reward, probability and randomness, and correlation/causation. And if that strikes you as daunting, be assured that Pinker makes it lively and accessible.

How Minds Change: The Surprising Science of Belief, Opinion and Persuasion , by David McRaney

David is a science writer who hosts the popular podcast “You Are Not So Smart” (and his ideas are featured in A More Beautiful Question ). His well-written book looks at ways you can actually get through to people who see the world very differently than you (hint: bludgeoning them with facts definitely won’t work).

A Healthy Democracy's Best Hope: Building the Critical Thinking Habit , by M Neil Browne and Chelsea Kulhanek

Neil Browne, author of the seminal Asking the Right Questions: A Guide to Critical Thinking, has been a pioneer in presenting critical thinking as a question-based approach to making sense of the world around us. His newest book, co-authored with Chelsea Kulhanek, breaks down critical thinking into “11 explosive questions”—including the “priors question” (which challenges us to question assumptions), the “evidence question” (focusing on how to evaluate and weigh evidence), and the “humility question” (which reminds us that a critical thinker must be humble enough to consider the possibility of being wrong).

Warren Berger is a longtime journalist and author of A More Beautiful Question .

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What is Critical Thinking?

Critical thinking is the ability to think clearly and rationally, understanding the logical connection between ideas.  Critical thinking has been the subject of much debate and thought since the time of early Greek philosophers such as Plato and Socrates and has continued to be a subject of discussion into the modern age, for example the ability to recognise fake news .

Critical thinking might be described as the ability to engage in reflective and independent thinking.

In essence, critical thinking requires you to use your ability to reason. It is about being an active learner rather than a passive recipient of information.

Critical thinkers rigorously question ideas and assumptions rather than accepting them at face value. They will always seek to determine whether the ideas, arguments and findings represent the entire picture and are open to finding that they do not.

Critical thinkers will identify, analyse and solve problems systematically rather than by intuition or instinct.

Someone with critical thinking skills can:

Understand the links between ideas.

Determine the importance and relevance of arguments and ideas.

Recognise, build and appraise arguments.

Identify inconsistencies and errors in reasoning.

Approach problems in a consistent and systematic way.

Reflect on the justification of their own assumptions, beliefs and values.

Critical thinking is thinking about things in certain ways so as to arrive at the best possible solution in the circumstances that the thinker is aware of. In more everyday language, it is a way of thinking about whatever is presently occupying your mind so that you come to the best possible conclusion.

Critical Thinking is:

A way of thinking about particular things at a particular time; it is not the accumulation of facts and knowledge or something that you can learn once and then use in that form forever, such as the nine times table you learn and use in school.

The Skills We Need for Critical Thinking

The skills that we need in order to be able to think critically are varied and include observation, analysis, interpretation, reflection, evaluation, inference, explanation, problem solving, and decision making.

Specifically we need to be able to:

Think about a topic or issue in an objective and critical way.

Identify the different arguments there are in relation to a particular issue.

Evaluate a point of view to determine how strong or valid it is.

Recognise any weaknesses or negative points that there are in the evidence or argument.

Notice what implications there might be behind a statement or argument.

Provide structured reasoning and support for an argument that we wish to make.

The Critical Thinking Process

You should be aware that none of us think critically all the time.

Sometimes we think in almost any way but critically, for example when our self-control is affected by anger, grief or joy or when we are feeling just plain ‘bloody minded’.

On the other hand, the good news is that, since our critical thinking ability varies according to our current mindset, most of the time we can learn to improve our critical thinking ability by developing certain routine activities and applying them to all problems that present themselves.

Once you understand the theory of critical thinking, improving your critical thinking skills takes persistence and practice.

Try this simple exercise to help you to start thinking critically.

Think of something that someone has recently told you. Then ask yourself the following questions:

Who said it?

Someone you know? Someone in a position of authority or power? Does it matter who told you this?

What did they say?

Did they give facts or opinions? Did they provide all the facts? Did they leave anything out?

Where did they say it?

Was it in public or in private? Did other people have a chance to respond an provide an alternative account?

When did they say it?

Was it before, during or after an important event? Is timing important?

Why did they say it?

Did they explain the reasoning behind their opinion? Were they trying to make someone look good or bad?

How did they say it?

Were they happy or sad, angry or indifferent? Did they write it or say it? Could you understand what was said?

What are you Aiming to Achieve?

One of the most important aspects of critical thinking is to decide what you are aiming to achieve and then make a decision based on a range of possibilities.

Once you have clarified that aim for yourself you should use it as the starting point in all future situations requiring thought and, possibly, further decision making. Where needed, make your workmates, family or those around you aware of your intention to pursue this goal. You must then discipline yourself to keep on track until changing circumstances mean you have to revisit the start of the decision making process.

However, there are things that get in the way of simple decision making. We all carry with us a range of likes and dislikes, learnt behaviours and personal preferences developed throughout our lives; they are the hallmarks of being human. A major contribution to ensuring we think critically is to be aware of these personal characteristics, preferences and biases and make allowance for them when considering possible next steps, whether they are at the pre-action consideration stage or as part of a rethink caused by unexpected or unforeseen impediments to continued progress.

The more clearly we are aware of ourselves, our strengths and weaknesses, the more likely our critical thinking will be productive.

The Benefit of Foresight

Perhaps the most important element of thinking critically is foresight.

Almost all decisions we make and implement don’t prove disastrous if we find reasons to abandon them. However, our decision making will be infinitely better and more likely to lead to success if, when we reach a tentative conclusion, we pause and consider the impact on the people and activities around us.

The elements needing consideration are generally numerous and varied. In many cases, consideration of one element from a different perspective will reveal potential dangers in pursuing our decision.

For instance, moving a business activity to a new location may improve potential output considerably but it may also lead to the loss of skilled workers if the distance moved is too great. Which of these is the more important consideration? Is there some way of lessening the conflict?

These are the sort of problems that may arise from incomplete critical thinking, a demonstration perhaps of the critical importance of good critical thinking.

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In Summary:

Critical thinking is aimed at achieving the best possible outcomes in any situation. In order to achieve this it must involve gathering and evaluating information from as many different sources possible.

Critical thinking requires a clear, often uncomfortable, assessment of your personal strengths, weaknesses and preferences and their possible impact on decisions you may make.

Critical thinking requires the development and use of foresight as far as this is possible. As Doris Day sang, “the future’s not ours to see”.

Implementing the decisions made arising from critical thinking must take into account an assessment of possible outcomes and ways of avoiding potentially negative outcomes, or at least lessening their impact.

• Critical thinking involves reviewing the results of the application of decisions made and implementing change where possible.

It might be thought that we are overextending our demands on critical thinking in expecting that it can help to construct focused meaning rather than examining the information given and the knowledge we have acquired to see if we can, if necessary, construct a meaning that will be acceptable and useful.

After all, almost no information we have available to us, either externally or internally, carries any guarantee of its life or appropriateness.  Neat step-by-step instructions may provide some sort of trellis on which our basic understanding of critical thinking can blossom but it doesn’t and cannot provide any assurance of certainty, utility or longevity.

Continue to: Critical Thinking and Fake News Critical Reading

See also: Analytical Skills Understanding and Addressing Conspiracy Theories Introduction to Neuro-Linguistic Programming (NLP)

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Critical thinking is the one skillset you can't afford not to master

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What is critical thinking?

5 characteristics of critical thinking, what are critical thinking skills, and why are they important, 6 key critical thinking skills, critical thinking example in real-life, 13 ways to start thinking critically.

Whether you’re aiming to improve your performance at work or simply trying to live a more fulfilling life , you’ll need a variety of hard and soft skills to move the needle. Some skills come naturally to some people, while others need to develop them actively.

One of these skills is critical thinking. But critical thinking itself is made up of several types of skills that contribute to solving problems more effectively.

Let’s explore the different types of critical thinking skills and how you can start improving them to level up your career.

Critical thinking is the ability to analyze facts objectively and form a judgment. It is a form of emotional intelligence .

Someone with critical thinking skills can think clearly and rationally when the situation demands it. It allows them to perform problem-solving and decision-making more effectively. 

As a result, you can look further than what you see at face value. You’re able to analyze what you see from a situation and gain some insight that goes further than what’s obvious to anyone from the outside.

Critical thinking also requires being able to understand the logical connection between two or more ideas or concepts. For example, a team working on a company’s pricing strategy needs to think critically about several concepts. 

Both the marketing and sales teams must work together. They need to analyze how to maximize sales. But they need to do so while also meeting profit goals. It’s important to understand the logical connection between sales strategy and marketing logistics. It’s the only way to get a good outcome.

Critical thinking is different from creative thinking . Creative thinking is the ability to generate brand new, innovative ideas. On the other hand, critical thinking requires you to carefully and logically analyze what information is given to you. Both are important to maximize results in any given situation.

What defines critical thinking? How does it affect the decision-making process? Here are five characteristics that make up the ability to think critically.

1. Dispositions

Critical thinkers have specific traits that allow them to think the way they do. Some people are predisposed to these traits, while others need to develop them actively.

Some of these dispositions include:

• Open-mindedness
• Respecting evidence and reasoning
• Being able to consider different perspectives and points of view: in other words, having cognitive flexibility
• Not being stuck in one position
• Clarity and precision

2. Argument

Good critical thinkers need to make solid arguments. 

An argument is making a statement aided by supporting evidence. It’s important to use well thought-out arguments when you’re in a constructive conflict . When analyzing a situation critically, you’ll need to make several arguments in your own mind to come to a judgment. 

3. Reasoning

In addition to arguments, critical thinking also requires inferring conclusions. From the facts and arguments presented to you, you need to use reasoning skills to come to a logical conclusion. 

This conclusion will determine the best course of action to take.

4. Criteria

Critical thinking is sometimes a matter of discerning truth from fiction. Not all facts presented to you may have the same level of truth. Certain conditions need to be met for something to be considered believable, and a critical thinker needs to be able to understand that.

5. Metacognition

Metacognition is the ability to think about your own thinking. Critical thinkers should be able to analyze their thoughts so that they can judge whether or not they’ve thought everything through. This helps them come up with better hypotheses.

The critical thinking skills definition is: soft skills that help you in the critical thinking process. Developing these skills can improve your ability to think critically.

Critical thinking skills are considered one of many durable skills in the workplace . Many of these are soft skills that are also useful in other situations.

According to research by America Succeeds, critical thinking is in the top five most requested durable skills in job postings. Those top five durable skills get requested 2.6x more often than the top five hard skills. This goes to show that soft skills like critical thinking skills are in demand in the workplace.

Critical thinking skills are important for several reasons. These include helping you work independently and solve problems . Not all positions require ongoing critical thinking. But, those skills definitely matter to anyone who wants to uplevel their career. And even the most easygoing positions require at least some level of critical thinking skills.

For example, working as an accountant can be straightforward in most cases. But it may require critical thinking skills. For instance, what if certain expenses aren’t easily distributed in simple categories? Without critical thinking skills, an accountant will struggle to work independently and solve problems on their own.

Critical thinking abilities also matter in everyday life. Having a foundation for critical thinking can help you analyze several possible solutions for problems that pop up in the home. It can also help you:

• Analyze different viewpoints
• Come up with the best solution for complex problems
• Become a better learner

The key critical thinking skills are identifying biases, inference, research, identification, curiosity, and judging relevance.

Let’s explore these six critical thinking skills you should learn and why they’re so important to the critical thinking process.

1. Identifying biases

This critical thinking skill is necessary for metacognition, which is the fifth characteristic of critical thinking. It involves knowing when others have a cognitive bias and when you have one yourself.

Biases can influence how someone understands the facts presented to them. But when you’re aware of those biases, you can question yourself on those biases and consider other points of view.

Identifying biases is especially important for people who make hiring decisions. That’s because biases against groups of minorities can lead to inequalities in the workplace when not identified. 

For example, imagine a hiring manager comparing two resumes. Their gut feeling could guide them to discount one of the resumes due to a bias against the opposite gender. But let’s say this hiring manager realizes they have this bias. They can then question themselves on whether or not this bias is influencing their judgment. 

2. Inference

Inference is the ability to draw conclusions based on the information you have. Without inference, it can be difficult to take action once you’ve analyzed the facts presented to you. Processing information is key to coming up with a reasoned judgment.

For example, let’s go back to the accountant struggling to assign the correct category to a business expense. They can analyze other similar situations and infer the most logical category based on that information.

3. Research

Before you analyze facts and infer a conclusion, you need to find out what those facts are. Researching skills allow you to discover facts and figures to make an argument.

Not all situations will have the required information available to you. Researching skills are necessary to dig into a situation and gather the information you need to think critically.

Some situations don’t require further research. For example, a first responder who arrives on the scene of an automobile accident won’t perform further research. They’ll have to analyze what they see in front of them and decide which injuries are the most urgent to care for. 

On the other hand, someone performing a market analysis will need to research competitors and gather information before coming up with an opinion. 

4. Identification

Identification is different from inference and research. It involves being able to identify a problem but also what’s influencing that problem.

In short, identification is necessary for someone to realize that they need to think critically about something. Without proper identification skills, it will be difficult for someone to know when it’s time to analyze a situation. 

For example, let’s say you’re entering numbers in a spreadsheet. The numbers aren’t coming out as they usually do. Without identification skills, you could easily keep going without realizing there’s an issue. But when you identify what’s going on, you can see that something is broken in the spreadsheet’s formula.

Only once you identify the fact that the formula is broken can you start analyzing what’s going on to solve the issue.

5. Curiosity

Don’t be afraid to question everything and explore what you’re curious about. That’s because intellectual curiosity is a valuable skill, especially when it comes to critical thinking.

One way to practice curiosity is to adopt a beginner’s mindset . When you come into every situation with the mindset of a beginner, you’re able to keep an open mind. You’ll be able to perceive things you may not have noticed when keeping your mind closed.

6. Judging relevance

Not all information is equally pertinent. In order to make a critical judgment, it’s important to be able to judge the relevance of the information you have.

Take, for instance, basic online researching skills. You have access to a plethora of information on virtually every topic imaginable. But performing online research requires you to constantly judge the relevance of what you see. 

Without judging relevance, you’d spend too much time on details that don’t matter as much for the final desired outcome. But when you’re able to discern what’s most pertinent, you can give that information more weight as you’re thinking critically.

So what would critical thinking skills look like in a real-life situation?

Let’s imagine you’re working in software quality assurance (QA) as a team lead. But every time your team needs to enter bug regression, everyone gets bottlenecked because you must manually populate the spreadsheet used for the regression. While you do this task, your team cannot be productive without you.

This process happens once a week and easily wastes half an hour for each team member.

First, you must identify what’s going on. The team gets bottlenecked because only you, as the team lead, can access the information required to fill in the regression spreadsheet.

Next, you can research information. You can inquire to higher-ups about the reason why only you have access to this information. You can also speak to other teams about what potential solutions they’ve come up with to solve this problem.

Once you’ve done your research, it’s time to analyze the information and judge relevance. Some teams have solutions that don’t apply to you, so that information isn’t relevant anymore. 

Figure out if there are any personal biases before you analyze your information. 

For example, it’s possible that you don’t get along with one of the other team leads. As a result, you could discount the information they’ve given you. But by identifying this bias, you can look past your personal opinion of this person and see how valuable their solution is.

Based on what you’ve analyzed, it’s time to brainstorm and come up with a solution. You realize that creating a simple, automated script will save your team’s time. And it will do so without consuming too many resources from the engineering department.

Next, present your solution to your manager. Explain how you came to this conclusion. 

Now, let’s say your spreadsheet automation solution is approved. It’s important to go back and analyze what happens after implementing the solution. But only do this once the spreadsheet has been in place for long enough to gather plenty of information. 

Here’s an example. You could realize that the solution did solve the bottleneck. But, the script also slows down the spreadsheet and makes it difficult to work with. This would require you to go back to the drawing board and start the process all over again.

Want to start improving your own critical thinking skill sets? Here’s how you can improve critical thinking skills using 13 techniques:

• Play games that require critical thinking skills
• Ask more questions, even basic ones
• Question your assumptions
• Develop your technical skills so that you can identify problems more easily
• Find ways to solve more problems (at work and at home)
• Become aware of your mental processes, like the availability heuristic
• Think for yourself: don’t adopt other people’s opinions without questioning them first
• Seek out diversity of thought
• Start developing foresight
• Try active listening
• Weigh the consequences of different actions before you act
• Seek a mentor who can help you develop these skills
• Get professional coaching

How to improve your critical thinking skills 

Critical thinking skills aren’t always easy to develop. But it’s much easier to start thinking critically when you have someone to work with. Try a custom BetterUp demo to see how a coach can help you develop your critical thinking skills today.

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Maggie Wooll, MBA

Maggie Wooll is a researcher, author, and speaker focused on the evolving future of work. Formerly the lead researcher at the Deloitte Center for the Edge, she holds a Bachelor of Science in Education from Princeton University and an MBA from the University of Virginia Darden School of Business. Maggie is passionate about creating better work and greater opportunities for all.

How to develop critical thinking skills

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How to build your critical thinking skills in 7 steps (with examples)

Critical thinking is, well, critical. By building these skills, you improve your ability to analyze information and come to the best decision possible. In this article, we cover the basics of critical thinking, as well as the seven steps you can use to implement the full critical thinking process. 

Critical thinking comes from asking the right questions to come to the best conclusion possible. Strong critical thinkers analyze information from a variety of viewpoints in order to identify the best course of action.

Don’t worry if you don’t think you have strong critical thinking abilities. In this article, we’ll help you build a foundation for critical thinking so you can absorb, analyze, and make informed decisions. 

What is critical thinking? 

Critical thinking is the ability to collect and analyze information to come to a conclusion. Being able to think critically is important in virtually every industry and applicable across a wide range of positions. That’s because critical thinking isn’t subject-specific—rather, it’s your ability to parse through information, data, statistics, and other details in order to identify a satisfactory solution. 

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Top 8 critical thinking skills

Like most soft skills, critical thinking isn’t something you can take a class to learn. Rather, this skill consists of a variety of interpersonal and analytical skills. Developing critical thinking is more about learning to embrace open-mindedness and bringing analytical thinking to your problem framing process. 

In no particular order, the eight most important critical thinking skills are:

Analytical thinking: Part of critical thinking is evaluating data from multiple sources in order to come to the best conclusions. Analytical thinking allows people to reject bias and strive to gather and consume information to come to the best conclusion. 

Open-mindedness: This critical thinking skill helps you analyze and process information to come to an unbiased conclusion. Part of the critical thinking process is letting your personal biases go and coming to a conclusion based on all of the information. 

Problem solving : Because critical thinking emphasizes coming to the best conclusion based on all of the available information, it’s a key part of problem solving. When used correctly, critical thinking helps you solve any problem—from a workplace challenge to difficulties in everyday life. 

Self-regulation: Self-regulation refers to the ability to regulate your thoughts and set aside any personal biases to come to the best conclusion. In order to be an effective critical thinker, you need to question the information you have and the decisions you favor—only then can you come to the best conclusion. 

Observation: Observation skills help critical thinkers look for things beyond face value. To be a critical thinker you need to embrace multiple points of view, and you can use observation skills to identify potential problems.

Interpretation: Not all data is made equal—and critical thinkers know this. In addition to gathering information, it’s important to evaluate which information is important and relevant to your situation. That way, you can draw the best conclusions from the data you’ve collected. 

Evaluation: When you attempt to answer a hard question, there is rarely an obvious answer. Even though critical thinking emphasizes putting your biases aside, you need to be able to confidently make a decision based on the data you have available. 

Communication: Once a decision has been made, you also need to share this decision with other stakeholders. Effective workplace communication includes presenting evidence and supporting your conclusion—especially if there are a variety of different possible solutions. 

7 steps to critical thinking

Critical thinking is a skill that you can build by following these seven steps. The seven steps to critical thinking help you ensure you’re approaching a problem from the right angle, considering every alternative, and coming to an unbiased conclusion.

 First things first: When to use the 7 step critical thinking process

There’s a lot that goes into the full critical thinking process, and not every decision needs to be this thought out. Sometimes, it’s enough to put aside bias and approach a process logically. In other, more complex cases, the best way to identify the ideal outcome is to go through the entire critical thinking process. 

The seven-step critical thinking process is useful for complex decisions in areas you are less familiar with. Alternatively, the seven critical thinking steps can help you look at a problem you’re familiar with from a different angle, without any bias. 

If you need to make a less complex decision, consider another problem solving strategy instead. Decision matrices are a great way to identify the best option between different choices. Check out our article on 7 steps to creating a decision matrix .

1. Identify the problem

Before you put those critical thinking skills to work, you first need to identify the problem you’re solving. This step includes taking a look at the problem from a few different perspectives and asking questions like: 

What’s happening? 

Why is this happening? 

What assumptions am I making? 

At first glance, how do I think we can solve this problem? 

A big part of developing your critical thinking skills is learning how to come to unbiased conclusions. In order to do that, you first need to acknowledge the biases that you currently have. Does someone on your team think they know the answer? Are you making assumptions that aren’t necessarily true? Identifying these details helps you later on in the process. 

2. Research

At this point, you likely have a general idea of the problem—but in order to come up with the best solution, you need to dig deeper. 

During the research process, collect information relating to the problem, including data, statistics, historical project information, team input, and more. Make sure you gather information from a variety of sources, especially if those sources go against your personal ideas about what the problem is or how to solve it.

Gathering varied information is essential for your ability to apply the critical thinking process. If you don’t get enough information, your ability to make a final decision will be skewed. Remember that critical thinking is about helping you identify the objective best conclusion. You aren’t going with your gut—you’re doing research to find the best option

3. Determine data relevance

Just as it’s important to gather a variety of information, it is also important to determine how relevant the different information sources are. After all, just because there is data doesn’t mean it’s relevant. 

Once you’ve gathered all of the information, sift through the noise and identify what information is relevant and what information isn’t. Synthesizing all of this information and establishing significance helps you weigh different data sources and come to the best conclusion later on in the critical thinking process. 

To determine data relevance, ask yourself:

How reliable is this information? 

How significant is this information? 

Is this information outdated? Is it specialized in a specific field? 

4. Ask questions

One of the most useful parts of the critical thinking process is coming to a decision without bias. In order to do so, you need to take a step back from the process and challenge the assumptions you’re making. 

We all have bias—and that isn’t necessarily a bad thing. Unconscious biases (also known as cognitive biases) often serve as mental shortcuts to simplify problem solving and aid decision making. But even when biases aren’t inherently bad, you must be aware of your biases in order to put them aside when necessary. 

Before coming to a solution, ask yourself:

Am I making any assumptions about this information? 

Are there additional variables I haven’t considered? 

Have I evaluated the information from every perspective? 

Are there any viewpoints I missed? 

5. Identify the best solution

Finally, you’re ready to come to a conclusion. To identify the best solution, draw connections between causes and effects. Use the facts you’ve gathered to evaluate the most objective conclusion. 

Keep in mind that there may be more than one solution. Often, the problems you’re facing are complex and intricate. The critical thinking process doesn’t necessarily lead to a cut-and-dry solution—instead, the process helps you understand the different variables at play so you can make an informed decision. 

6. Present your solution

Communication is a key skill for critical thinkers. It isn’t enough to think for yourself—you also need to share your conclusion with other project stakeholders. If there are multiple solutions, present them all. There may be a case where you implement one solution, then test to see if it works before implementing another solution. 

7. Analyze your decision

The seven-step critical thinking process yields a result—and you then need to put that solution into place. After you’ve implemented your decision, evaluate whether or not it was effective. Did it solve the initial problem? What lessons—whether positive or negative—can you learn from this experience to improve your critical thinking for next time? 

Depending on how your team shares information, consider documenting lessons learned in a central source of truth. That way, team members that are making similar or related decisions in the future can understand why you made the decision you made and what the outcome was. 

Example of critical thinking in the workplace

Imagine you work in user experience design (UX). Your team is focused on pricing and packaging and ensuring customers have a clear understanding of the different services your company offers. Here’s how to apply the critical thinking process in the workplace in seven steps: 

Start by identifying the problem

Your current pricing page isn’t performing as well as you want. You’ve heard from customers that your services aren’t clear, and that the page doesn’t answer the questions they have. This page is really important for your company, since it’s where your customers sign up for your service. You and your team have a few theories about why your current page isn’t performing well, but you decide to apply the critical thinking process to ensure you come to the best decision for the page. 

Gather information about how the problem started

Part of identifying the problem includes understanding how the problem started. The pricing and packaging page is important—so when your team initially designed the page, they certainly put a lot of thought into it. Before you begin researching how to improve the page, ask yourself: 

Why did you design the pricing page the way you did? 

Which stakeholders need to be involved in the decision making process? 

Where are users getting stuck on the page?

Are any features currently working?

Then, you research

In addition to understanding the history of the pricing and packaging page, it’s important to understand what works well. Part of this research means taking a look at what your competitor’s pricing pages look like. 

Ask yourself: 

How have our competitors set up their pricing pages?

Are there any pricing page best practices? 

How does color, positioning, and animation impact navigation? 

Are there any standard page layouts customers expect to see? 

Organize and analyze information

You’ve gathered all of the information you need—now you need to organize and analyze it. What trends, if any, are you noticing? Is there any particularly relevant or important information that you have to consider? 

Ask open-ended questions to reduce bias

In the case of critical thinking, it’s important to address and set bias aside as much as possible. Ask yourself: 

Is there anything I’m missing? 

Have I connected with the right stakeholders? 

Are there any other viewpoints I should consider? 

Determine the best solution for your team

You now have all of the information you need to design the best pricing page. Depending on the complexity of the design, you may want to design a few options to present to a small group of customers or A/B test on the live website.

Present your solution to stakeholders

Critical thinking can help you in every element of your life, but in the workplace, you must also involve key project stakeholders . Stakeholders help you determine next steps, like whether you’ll A/B test the page first. Depending on the complexity of the issue, consider hosting a meeting or sharing a status report to get everyone on the same page. 

Analyze the results

No process is complete without evaluating the results. Once the new page has been live for some time, evaluate whether it did better than the previous page. What worked? What didn’t? This also helps you make better critical decisions later on.

Critically successful 

Critical thinking takes time to build, but with effort and patience you can apply an unbiased, analytical mind to any situation. Critical thinking makes up one of many soft skills that makes you an effective team member, manager, and worker. If you’re looking to hone your skills further, read our article on the 25 project management skills you need to succeed . 

Related resources

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Unmanaged business goals don’t work. Here’s what does.

How Asana uses work management to drive product development

Critical Thinking Definition, Skills, and Examples

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Critical thinking refers to the ability to analyze information objectively and make a reasoned judgment. It involves the evaluation of sources, such as data, facts, observable phenomena, and research findings.

Good critical thinkers can draw reasonable conclusions from a set of information, and discriminate between useful and less useful details to solve problems or make decisions. Employers prioritize the ability to think critically—find out why, plus see how you can demonstrate that you have this ability throughout the job application process. 

Why Do Employers Value Critical Thinking Skills?

Employers want job candidates who can evaluate a situation using logical thought and offer the best solution.

 Someone with critical thinking skills can be trusted to make decisions independently, and will not need constant handholding.

Hiring a critical thinker means that micromanaging won't be required. Critical thinking abilities are among the most sought-after skills in almost every industry and workplace. You can demonstrate critical thinking by using related keywords in your resume and cover letter, and during your interview.

Examples of Critical Thinking

The circumstances that demand critical thinking vary from industry to industry. Some examples include:

• A triage nurse analyzes the cases at hand and decides the order by which the patients should be treated.
• A plumber evaluates the materials that would best suit a particular job.
• An attorney reviews evidence and devises a strategy to win a case or to decide whether to settle out of court.
• A manager analyzes customer feedback forms and uses this information to develop a customer service training session for employees.

Promote Your Skills in Your Job Search

If critical thinking is a key phrase in the job listings you are applying for, be sure to emphasize your critical thinking skills throughout your job search.

Add Keywords to Your Resume

You can use critical thinking keywords (analytical, problem solving, creativity, etc.) in your resume. When describing your  work history , include top critical thinking skills that accurately describe you. You can also include them in your  resume summary , if you have one.

For example, your summary might read, “Marketing Associate with five years of experience in project management. Skilled in conducting thorough market research and competitor analysis to assess market trends and client needs, and to develop appropriate acquisition tactics.”

Mention Skills in Your Cover Letter

Include these critical thinking skills in your cover letter. In the body of your letter, mention one or two of these skills, and give specific examples of times when you have demonstrated them at work. Think about times when you had to analyze or evaluate materials to solve a problem.

Show the Interviewer Your Skills

You can use these skill words in an interview. Discuss a time when you were faced with a particular problem or challenge at work and explain how you applied critical thinking to solve it.

Some interviewers will give you a hypothetical scenario or problem, and ask you to use critical thinking skills to solve it. In this case, explain your thought process thoroughly to the interviewer. He or she is typically more focused on how you arrive at your solution rather than the solution itself. The interviewer wants to see you analyze and evaluate (key parts of critical thinking) the given scenario or problem.

Of course, each job will require different skills and experiences, so make sure you read the job description carefully and focus on the skills listed by the employer.

Top Critical Thinking Skills

Keep these in-demand critical thinking skills in mind as you update your resume and write your cover letter. As you've seen, you can also emphasize them at other points throughout the application process, such as your interview. 

Part of critical thinking is the ability to carefully examine something, whether it is a problem, a set of data, or a text. People with  analytical skills  can examine information, understand what it means, and properly explain to others the implications of that information.

• Asking Thoughtful Questions
• Data Analysis
• Interpretation
• Questioning Evidence
• Recognizing Patterns

Communication

Often, you will need to share your conclusions with your employers or with a group of colleagues. You need to be able to  communicate with others  to share your ideas effectively. You might also need to engage in critical thinking in a group. In this case, you will need to work with others and communicate effectively to figure out solutions to complex problems.

• Active Listening
• Collaboration
• Explanation
• Interpersonal
• Presentation
• Verbal Communication
• Written Communication

Critical thinking often involves creativity and innovation. You might need to spot patterns in the information you are looking at or come up with a solution that no one else has thought of before. All of this involves a creative eye that can take a different approach from all other approaches.

• Flexibility
• Conceptualization
• Imagination
• Drawing Connections
• Synthesizing

Open-Mindedness

To think critically, you need to be able to put aside any assumptions or judgments and merely analyze the information you receive. You need to be objective, evaluating ideas without bias.

• Objectivity
• Observation

Problem Solving

Problem-solving is another critical thinking skill that involves analyzing a problem, generating and implementing a solution, and assessing the success of the plan. Employers don’t simply want employees who can think about information critically. They also need to be able to come up with practical solutions.

• Attention to Detail
• Clarification
• Decision Making
• Groundedness
• Identifying Patterns

More Critical Thinking Skills

• Inductive Reasoning
• Deductive Reasoning
• Noticing Outliers
• Adaptability
• Emotional Intelligence
• Brainstorming
• Optimization
• Restructuring
• Integration
• Strategic Planning
• Project Management
• Ongoing Improvement
• Causal Relationships
• Case Analysis
• Diagnostics
• SWOT Analysis
• Business Intelligence
• Quantitative Data Management
• Qualitative Data Management
• Risk Management
• Scientific Method
• Consumer Behavior

Key Takeaways

• Demonstrate that you have critical thinking skills by adding relevant keywords to your resume.
• Mention pertinent critical thinking skills in your cover letter, too, and include an example of a time when you demonstrated them at work.
• Finally, highlight critical thinking skills during your interview. For instance, you might discuss a time when you were faced with a challenge at work and explain how you applied critical thinking skills to solve it.

University of Louisville. " What is Critical Thinking ."

American Management Association. " AMA Critical Skills Survey: Workers Need Higher Level Skills to Succeed in the 21st Century ."

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Critical Thinking can be improved in four phases Image:  Dylan Gillis on Unsplash

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Three-quarters of American companies say they have difficulty recruiting the right people, with critical thinking among the top requirements , according to the Society for Human Resource Management. That begs the question: How to improve critical thinking? Can such 'soft skills' be taught?

“It’s time to reject the notion that critical thinking is either an innate gift that can’t be developed or a skill learned only through experience,” says Matt Plummer, founder of online coaching company Zarvana.

“You can help your team members develop and improve their critical thinking as it is one of today’s most in-demand skills.”

Have you read?

The secrets of the world's most competitive economies, these are the world's 10 most competitive economies in 2019, how do you measure competitiveness, 4 phases to improve critical thinking.

Zarvana has published a Critical Thinking Roadmap to help employers guide their employees. It says the way to be a better critical thinker comes through these four phases: execute, synthesize, recommend, and generate.

The first phase or the execute phase to improve your critical thinking is when people are converting instructions into action.

“Once team members are making suggestions for how to improve their work, you know they’re ready for the next phase,” the Roadmap says.

The second phase to improve critical thinking is synthesize, in which team members sort through information and figure out what is important – summarizing key takeaways from a meeting, for example.

The third, recommend, is reached when employees move from identifying what is important to determine what should be done, even if their recommendations don’t align with the employer’s opinion.

Finally, the fourth phase in improving critical thinking focuses on generating, and team members are required to create something out of nothing.

“In this phase, they become adept at translating the vision in others’ heads – and their own – into projects that can be executed,” Zarvana says. Brainstorming and keeping lists of ideas to share are key at this level.

What is economic competitiveness? The World Economic Forum, which has been measuring countries' competitiveness since 1979 , defines it as: “the set of institutions, policies and factors that determine the level of productivity of a country." Other definitions exist, but all generally include the word “productivity”.

The Global Competitiveness Report is a tool to help governments, the private sector, and civil society work together to boost productivity and generate prosperity. Comparative analysis between countries allows leaders to gauge areas that need strengthening and build a coordinated response. It also helps identify best practices around the world.

The Global Competitive Index forms the basis of the report. It measures performance according to 114 indicators that influence a nation’s productivity. The latest edition covered 141 economies, accounting for over 98% of the world’s GDP.

Countries’ scores are based primarily on quantitative findings from internationally recognized agencies such as the International Monetary Fund and World Health Organization, with the addition of qualitative assessments from economic and social specialists and senior corporate executives.

Explore the full report

Improving critical thinking is becoming more important as policy-makers around the world grapple to equip their citizens with the right education.

The World Economic Forum report The Future of Jobs identifies critical thinking and creativity as two of the main skills that will be in demand in 2022 and beyond. Hence it is important for individuals to know how to improve critical thinking.

And in The Global Competitiveness Report . the World Economic Forum looks at improving critical thinking as one element to assess how ready a country is for the jobs of the future 2030 .

The report poses the question: “In your country, how do you assess the style of teaching?” and asks respondents to grade their response from 1, which is teacher-based and focused on memorizing, through to 7 for encouraging creative and critical individual thinking. Finland comes top, with a score of 5.6 out of 7.

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World Economic Forum articles may be republished in accordance with the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Public License, and in accordance with our Terms of Use.

The views expressed in this article are those of the author alone and not the World Economic Forum.

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What Are Critical Thinking Skills? (Example List Included)

Mike Simpson 0 Comments

By Mike Simpson

Ah, critical thinking skills. As a candidate, it’s vital to understand that pretty much all employers are on the hunt for job seekers with critical thinking skills. Why? Because it’s universally helpful on the job.

When employees know how to think critically, they are more effective in their positions. They’ll be more productive and self-sufficient. In the eyes of employers, that matters a ton.

But what are critical thinking skills exactly? And, if you don’t have them, what can you do to improve your ability to think critically?

If you’re asking yourself questions like those, you’re in luck. After all, you’re here, and we’re about to tell you all about the characteristics of critical thinking and how to get better at it. So, if you’re ready to dig in, here’s what you need to know.

What Are Critical Thinking Skills?

If we’re going to talk about critical thinking skills, it’s best to begin by answering a crucial question: what are critical thinking skills?

Well, to figure that out, it’s helpful to know what critical thinking means. According to the Cambridge Dictionary , critical thinking is “the process of thinking carefully about a subject or idea, without allowing feelings or opinions to affect you.” That’s actually a pretty solid place to start.

In many ways, critical thinking is a two-fold process. First, it focuses on information-gathering and fact-analysis. It’s all about understanding a subject thoroughly.

Second, it’s about setting your feelings aside. With critical thinking, it isn’t about what you want the facts to say; it’s about the reality of the situation. It’s a very Vulcans-from-Star-Trek approach to topics. Emotions and personal preference simply aren’t part of the equation in the vast majority of cases. Instead, objectivity reigns.

Alright, so what are critical thinking skills then? Well, critical thinking skills are the soft skills and hard skills that help you assess situations, collect data, analyze information, identify solutions, determine the viability of solutions, and make decisions without letting your emotions run the show. Any capability or trait that makes it easier to do those things can qualify.

In many cases, thinking critically plays a bigger role in your day-to-day than you’d expect. When you approach any task, you usually spend a moment analyzing it. That way, you can find the best path toward success.

When a task is simple, it doesn’t take much time to do a quick critical thinking once over, so you probably don’t even notice you’re doing it. It’s only when an activity is challenging or when something unexpected occurs that your thought process really stands out. As a result, you probably spend far more time thinking critically than you realize.

How Are Critical Thinking Skills Relevant to a Job Search?

Okay, we’ve given you a solid overview of what critical thinking skills are. Now it’s time to talk about the importance of critical thinking during a job search.

When you’re hunting for new opportunities, critical thinking skills are immensely valuable. For example, they can help you figure out if a job opening is genuinely a good fit for your capabilities and career.

When you find a job ad, do you just apply without seeing if it matches your skills and aligns with your goals? Of course not. Instead, you take a look at the requirements, examine the job ad for potential, and decide whether or not that opportunity really fits. That’s critical thinking.

But that’s not the only way these skills make a difference during your job search. They may also help you identify what points to include in your resume and cover letter to stand out to a hiring manager or what to talk about when you’re answering specific job interview questions.

How can it do all of that? Well, when you decide what to list in your resume or cover letter, or add to an interview answer, you have to do some analysis. You consider the hiring manager’s needs. Next, you find a matching accomplishment that highlights what they are after. Then, you figure out present it in an engaging way. That’s all critical thinking, too.

Plus, thinking critically can also make a difference post-interview. You’ll have an easier time assessing your own performance, allowing you to identify areas for improvement. Good stuff, right?

When it comes to why hiring managers prefer candidates with these skills, there are actually several reasons. The biggest is that employees with strong critical thinking skills tend to be more self-sufficient and productive. They are better equipped to assess situations and find their own solutions, and that matters, particularly in faster-paced environments.

Plus, workers that know how to think critically may have an easier time collaborating. They can separate their emotions from the situation, allowing them to focus on what’s best for the team and company.

So, which critical thinking skills are they after? Well, that can depend on the hiring manager. However, most want to see you possess capabilities in four core areas: information-gathering, analysis , problem-solving, and creativity. If you tap into all of those, you usually have what it takes to think critically.

How to Highlight Critical Thinking Skills for Job Search

Okay, at this point, you probably understand the importance of critical thinking skills. Now onto the next part of the equation: how to show off your capabilities during a job search.

Let’s start with the earliest part of the job search: your resume and cover letter. When you’re writing a resume or creating a cover letter , the best thing you can do is focus on achievements.

Highlighting accomplishments where you put your critical thinking skills to work lets you “show” the hiring manager you have what it takes instead of just telling them. After all, anyone can say, “I’m an excellent critical thinker,” even if they aren’t. By having examples, you prove that you have those capabilities. That matters.

How do you pick the right achievements? By using a winning strategy, like the Tailoring Method . The Tailoring Method focuses on relevancy. It helps you choose accomplishments that showcase the skills the hiring manager wants to see, increasing the odds that they’ll view you as an excellent match for their needs.

Now that your resume and cover letter are squared away, it’s time to talk about the interview. Luckily, you can use the Tailoring Method here, too. It’s a great technique for straightforward job interview questions , as well as behavioral interview questions .

When you’re dealing with behavioral interview questions, couple the Tailoring Method with the STAR Method . That way, your answers are engaging and relevant, making them even more impactful.

How to Develop Critical Thinking Skills If You Don’t Have Them

Some people may think that they don’t have any critical thinking skills. In reality, that probably isn’t true.

Nearly everyone develops some critical thinking capabilities over the course of their lives; they just may not realize it. Luckily, that’s a good thing. It means you probably have a solid foundation, even if you don’t know it.

Why does that matter? Well, it means you can focus more on developing what you have. You aren’t actually starting from scratch, which can make it easier.

Ready to take your critical thinking skills to the next level? Great! Here’s how you can.

Understand the Critical Thinking Process

When it comes to how to think critically, there is actually a core process involved. By understanding the steps, you can make sure you approach situations properly.

Usually, the critical thinking process involves:

• Observation
• Information-Gathering
• Brainstorming

Typically, you start by observing the issue at hand. Next, you do some research, helping you gather more information. After that, you focus on brainstorming ideas on how to proceed. Then, you consider each option, identifying the best one. Finally, you decide to proceed, taking actions based on what you’ve learned.

It’s a systematic way to address a range of scenarios. By learning the process, you can put it into use more often, allowing you to increase your skills.

Take Up a Hobby

Many hobbies actually require quite a bit of critical thinking. For example, if you want to have a thriving garden, you need to take several factors into account. Soil condition, water availability, the amount of sunlight, aesthetics… those are just some of the points you need to analyze if you want to succeed.

Arts and crafts can also help you boost critical thinking. When you’re making something, you have to evaluate your options for materials, techniques, and more, ensuring you choose a path that leads to the best final product.

Join a Debate Club

If you’re looking for possibly one of the best critical thinking examples around, debate is probably it. That means, if you want to take your skills up a notch, joining a debate club can be a great option.

You have to support a position – at times one that doesn’t align with your personal beliefs – and try to convince others that your side is correct. You’ll dive into unfamiliar topics, gather data to support the perspective you’re assigned, and choose how to present information in a convincing way.

While you might think that, if you aren’t in high school, that this isn’t an option, that isn’t the case. There are many meetups that focus on debate, giving people of all ages a place to boost their skills.

List of Critical Thinking Skills

There are quite a few characteristics and capabilities that support critical thinking. By knowing which skills fall into that category, you can decide what to showcase during your job search.

So, let’s dig in. Here is a quick list of critical thinking skill examples:

• Self-Reliance
• Decision-Making
• Open-Mindedness
• Deductive Reasoning
• Problem-Solving
• Communication
• Collaboration
• Attention to Detail
• Pattern Recognition
• Interpretation
• Active Listening
• Conceptualization

Now, these aren’t the only skills that can help you think critically. Practically anything that enables you to navigate the process can count.

Additionally, you don’t have to fit all of these skills on your resume to show that you know how to think critically. Instead, you want to highlight a range, demonstrating that you have what it takes to navigate situations effectively and accomplish your goals.

Spend some time reflecting on your work history or educational experiences. Then, identify moments where you used critical thinking to accomplish something noteworthy. Once you have, think about the skills that came into play, and make sure to mention them as you describe what led up to the achievement.

If you’re looking for more skills to put on a resume , we’ve actually taken a deep dive into that topic before. Along with various critical thinking skills, we tap on a ton of other areas, making it easier for you to figure out what you should feature during your job search.

Putting It All Together

In the end, critical thinking skills are essential for nearly every member of the workforce. By elevating yours as much as possible and showcasing them during your job search, you won’t just be a stronger candidate but also a more capable employee. That’s all great stuff. It’ll help you have your ideal career and, ultimately, isn’t that what it’s all about?

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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April 12, 2024 10:38 am

Open Any Door with Critical Thinking

Workplaces are changing fast. Jobs with “routine” work have decreased and there’s a much bigger emphasis on soft skills like the 4Cs. In part one of our four-part series, discover how critical thinking unlocks future pathways for students and how STEM in particular fosters it.

Ever thought that studying STEM (science, technology, engineering, and mathematics) is only useful for students considering careers in science or tech? If so, then you wouldn’t be alone — but it’s time to change that perspective.

The truth is, workplaces are changing fast, and some traditional skills are becoming less relevant today. Growing digitalization of roles, AI technologies, and new communication methods demand a totally different set of skills fit for the modern workplace (Thornhill Miller et al., 2023).

This is where STEM subjects come into play. By studying STEM at schools, students pick up the soft skills that are exactly what employers look for today. Not only do these soft skills make the transition from education to the workplace smoother, they also open the door to any career — whether that’s a STEM-related role or not. These soft skills are commonly referred to as 21st-century skills, or the 4Cs: critical thinking, collaboration, communication, and creativity.

“The world is incredibly complex. It’s like a giant jigsaw puzzle, and I use those fundamental [STEM] skills to find all of the puzzle pieces and put them together in a way that makes sense to me.” Noby Leong Chemist

Critical Thinking: The First C Unveiled

What do we mean by critical thinking? And why does it take center stage? Critical thinking is about analyzing and evaluating information to make sound conclusions. It’s more than solving math problems or conducting experiments — it’s about challenging assumptions and seeing beyond the obvious to become an active, engaged problem solver.  

In the classroom, this might look like students debating the best approach to solving a problem or designing multiple hypotheses to test an experiment. Ultimately, it’s a skill that prepares students for overcoming real-world challenges in any field.  

From STEM Classrooms to Any Career

So how does mastering Pythagoras’ theorem or challenging scientific approaches benefit students who don’t want to pursue STEM? The answer lies in the universal transferability of the critical thinking involved. Whether it’s strategizing a marketing campaign, improving customer service protocols, or writing compelling narratives, critical thinking is woven into the fabric of every career you can imagine.

The message is clear: critical thinking is more than an academic skill. It unlocks potential across all disciplines and all future pathways for students.   

In the next installment of our series on the 4cs of stem, we’ll explore the power of collaboration and how it shapes the leaders of tomorrow.  , imagine learning stem.

Prepare the next generation of STEM leaders with digital and hands-on learning aligned to the 4Cs.

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A Short Guide to Building Your Team’s Critical Thinking Skills

• Matt Plummer

Critical thinking isn’t an innate skill. It can be learned.

Most employers lack an effective way to objectively assess critical thinking skills and most managers don’t know how to provide specific instruction to team members in need of becoming better thinkers. Instead, most managers employ a sink-or-swim approach, ultimately creating work-arounds to keep those who can’t figure out how to “swim” from making important decisions. But it doesn’t have to be this way. To demystify what critical thinking is and how it is developed, the author’s team turned to three research-backed models: The Halpern Critical Thinking Assessment, Pearson’s RED Critical Thinking Model, and Bloom’s Taxonomy. Using these models, they developed the Critical Thinking Roadmap, a framework that breaks critical thinking down into four measurable phases: the ability to execute, synthesize, recommend, and generate.

With critical thinking ranking among the most in-demand skills for job candidates , you would think that educational institutions would prepare candidates well to be exceptional thinkers, and employers would be adept at developing such skills in existing employees. Unfortunately, both are largely untrue.

• Matt Plummer (@mtplummer) is the founder of Zarvana, which offers online programs and coaching services to help working professionals become more productive by developing time-saving habits. Before starting Zarvana, Matt spent six years at Bain & Company spin-out, The Bridgespan Group, a strategy and management consulting firm for nonprofits, foundations, and philanthropists.  

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Soft skills 101: definition + 50 examples

Learn all about soft skills in this comprehensive guide. Discover how developing these interpersonal attributes can enhance your professional success.

Soft skills are becoming increasingly important in today's job market. They refer to the personal attributes that enable you to interact effectively with others, such as communication, teamwork, problem-solving, and time management. Employers are looking for candidates who possess these skills in addition to their technical expertise. In this article, we will guide beginners on how to showcase their soft skills on their resume.

What are soft skills?

Soft skills refer to a set of personal attributes, behaviors, and social attitudes that enable individuals to interact effectively with others in a workplace or social environment. These skills are essential for building healthy relationships, communicating effectively, solving problems, and collaborating with others. Soft skills are intangible and subjective qualities that cannot be measured or quantified like hard skills. They include

• communication
• problem-solving
• critical thinking
• adaptability
• time management
• emotional intelligence

(More examples below)

Developing soft skills is crucial in today's job market, where employers value employees who can demonstrate a range of interpersonal skills that can help organizations thrive in a fast-paced, competitive environment. Moreover, soft skills are not just limited to the workplace. They also play a significant role in our personal lives, helping us build meaningful relationships, manage conflicts, and navigate social situations effectively.

Soft skills are often developed through life experiences, practice, and self-reflection, and can be honed through various methods such as attending workshops, reading books, or seeking feedback from others. In summary, soft skills are a vital component of personal and professional success and are essential for individuals looking to achieve their goals and make a positive impact in the world.

How to share soft skills

1. identify the soft skills required for the job.

The first step is to research the job requirements and identify the soft skills that are essential for the role. This information can be found in the job description or by speaking to people in the industry. Once you have a list of required soft skills, you can focus on highlighting them in your resume.

2. Incorporate soft skills into your resume objective or summary

Your resume objective or summary is the first thing that recruiters will read. This is an excellent opportunity to showcase your soft skills. You can incorporate them by using phrases such as "I am a highly motivated individual with excellent communication and teamwork skills."

3. Provide examples of your soft skills in the experience section

In the experience section of your resume, provide specific examples of how you have used your soft skills in previous roles. For example, if you are applying for a customer service role, you could highlight how you have resolved customer complaints by utilizing your problem-solving skills. Use action verbs such as "managed," "coordinated," "facilitated," or "led" to describe your soft skills in action.

4. Highlight soft skills in the skills section

The skills section of your resume is an excellent opportunity to showcase your soft skills. List them under a separate heading and use bullet points to describe each one. For example, under the heading "Teamwork," you could list bullet points such as "collaborated with team members to achieve project goals" or "supported team members in achieving their individual goals."

5. Provide additional evidence of your soft skills

Finally, provide additional evidence of your soft skills in your resume by including any relevant certifications or awards. For example, if you have completed a leadership course or received an award for outstanding teamwork, be sure to include it in your resume.

Examples of Soft Skills

1. communication.

Effective communication is the cornerstone of any successful professional relationship. Being able to articulate your thoughts and ideas clearly and concisely in written or verbal form is crucial for maintaining productive working relationships. This soft skill also encompasses active listening, understanding and interpreting non-verbal cues, and adapting communication style to suit different audiences.

2. Teamwork

Teamwork is about working collaboratively with others to achieve a common goal. It involves sharing ideas and resources, taking on different roles and responsibilities, and being willing to support and assist team members as needed. A strong team player also understands the importance of building trust and rapport with colleagues, communicating effectively, and being receptive to feedback.

3. Problem-solving

The ability to identify, analyze and solve problems is an essential soft skill in any workplace. A skilled problem-solver has a logical and systematic approach to identifying the root cause of issues, as well as the creativity to generate and implement effective solutions. This skill requires a combination of critical thinking, research, data analysis, and innovation.

4. Time management

Effective time management is vital for meeting deadlines and achieving business goals. It requires a proactive approach to planning, prioritization and organization. This soft skill also involves the ability to stay focused and avoid distractions, delegate tasks when appropriate, and maintain a healthy work-life balance.

5. Leadership

Leadership is the ability to inspire and motivate others to achieve a common objective. A skilled leader can provide direction and guidance, manage resources and people effectively, and make difficult decisions when necessary. This soft skill also encompasses effective communication, problem-solving, strategic thinking, and the ability to foster a positive and inclusive team culture.

6. Adaptability

Adaptability is the ability to adjust to change and new situations with ease. A highly adaptable person can work effectively in diverse environments, be flexible with changing priorities, and learn new skills and systems quickly. This soft skill also involves being open-minded, creative and innovative, and able to think on one's feet.

7. Creativity

Creativity involves the ability to generate new ideas, think outside the box, and approach problems from different angles. This soft skill requires imagination, curiosity, and the ability to see connections between seemingly disparate ideas. Creativity is essential for innovation, process improvement, and finding new solutions to complex problems.

Empathy is the ability to understand and relate to others' emotions and experiences. This soft skill involves active listening, showing compassion, and being able to put oneself in others' shoes. Empathy is crucial for building strong relationships, resolving conflicts, and creating a positive and inclusive workplace culture.

9. Conflict resolution

Conflict resolution is the ability to manage and resolve conflicts effectively. A skilled conflict resolver can identify the underlying causes of conflict, communicate clearly and empathetically, and negotiate win-win solutions. This soft skill also involves active listening, problem-solving, and the ability to remain calm and objective under pressure.

10. Active listening

Active listening is the ability to focus on and understand the speaker's message fully. This soft skill involves paying attention to non-verbal cues, asking clarifying questions, and providing feedback to the speaker. Active listening is essential for effective communication, building trust and rapport, and resolving conflicts.

11. Critical thinking

Critical thinking is the ability to analyze information objectively and make informed decisions. This soft skill involves evaluating evidence, identifying assumptions, and recognizing biases. A skilled critical thinker can synthesize complex information, consider multiple perspectives, and make logical and evidence-based conclusions.

12. Cultural competence

Cultural competence is the ability to interact effectively with people from diverse backgrounds and cultures. This soft skill involves understanding and respecting cultural differences, being aware of one's own biases, and adapting communication and behavior to suit different cultural contexts. A culturally competent person can build strong relationships with people from all walks of life.

13. Customer service

Customer service is the ability to provide exceptional service to customers and clients. This soft skill involves actively listening to customers' needs, providing accurate and timely information, and resolving issues in a timely and professional manner. A skilled customer service provider can build strong customer relationships, foster loyalty, and enhance the company's reputation.

14. Decision-making

Decision-making is the ability to make effective decisions based on available information. This soft skill involves weighing different options, considering potential outcomes, and evaluating risks and benefits. A skilled decision-maker can make timely and effective decisions, communicate their reasoning clearly, and be accountable for their choices.

15. Emotional intelligence

Emotional intelligence is the ability to recognize and manage one's own emotions and the emotions of others. This soft skill involves being aware of one's own emotional state, being empathetic towards others, and responding appropriately to emotional cues. A person with high emotional intelligence can build strong relationships, resolve conflicts effectively, and lead with empathy.

16. Flexibility

Flexibility is the ability to adapt to changing circumstances and handle multiple tasks simultaneously. This soft skill involves being open-minded, responsive to feedback, and able to adjust to new situations with ease. A flexible person can work effectively in fast-paced environments, handle unexpected challenges, and maintain a positive attitude.

17. Goal-setting

Goal-setting is the ability to set achievable goals and work towards achieving them. This soft skill involves being proactive, organized, and focused on results. A person who sets effective goals can prioritize tasks, track progress, and maintain motivation in the face of challenges.

18. Interpersonal skills

Interpersonal skills are the ability to build and maintain positive relationships with others. This soft skill involves effective communication, active listening, empathy, and conflict resolution. A person with strong interpersonal skills can build rapport, establish trust, and collaborate effectively with others.

19. Negotiation

Negotiation is the ability to negotiate and resolve conflicts effectively. This soft skill involves identifying common ground, being persuasive, and finding win-win solutions. A skilled negotiator can build relationships, resolve conflicts, and achieve mutually beneficial outcomes.

20. Patience

Patience is the ability to remain calm and composed in challenging situations. This soft skill involves self-control, emotional regulation, and the ability to take a long-term view. A patient person can stay focused on goals, maintain relationships, and handle difficult situations with grace and resilience.

21. Persuasion

Persuasion is the ability to convince others of one's ideas and opinions. This soft skill involves effective communication, building trust, and being able to present a compelling argument. A skilled persuader can influence decisions, build consensus, and negotiate win-win outcomes.

22. Positive attitude

A positive attitude is the ability to maintain a positive and optimistic outlook. This soft skill involves being resilient, adaptable, and solution-oriented. A person with a positive attitude can motivate others, foster collaboration, and build strong relationships even in difficult circumstances.

23. Presentation skills

Presentation skills are the ability to present ideas and information clearly and persuasively. This soft skill involves effective communication, organization, and the ability to engage an audience. A skilled presenter can influence decisions, build credibility, and create a lasting impression.

24. Problem analysis

Problem analysis is the ability to identify and analyze problems to find effective solutions. This soft skill involves critical thinking, data analysis, and the ability to think creatively. A skilled problem analyst can identify root causes, develop effective strategies, and implement sustainable solutions.

25. Self-motivation

Self-motivation is the ability to motivate oneself to achieve goals and overcome obstacles. This soft skill involves being proactive, focused, and disciplined. A person with high self-motivation can stay on track, take initiative, and achieve success in the face of challenges.

26. Stress management

Stress management is the ability to manage stress effectively and remain calm under pressure. This soft skill involves self-awareness, emotional regulation, and coping strategies. A person with strong stress management skills can maintain productivity, build resilience, and manage relationships effectively even in high-pressure situations.

27. Time management

Effective time management is vital for meeting deadlines and achieving business goals. This soft skill requires a proactive approach to planning, prioritization, and organization. A skilled time manager can maintain focus, avoid distractions, and maintain a healthy work-life balance.

28. Trustworthiness

Trustworthiness is the ability to maintain the trust and confidence of others. This soft skill involves being honest, reliable, and accountable. A person with high trustworthiness can build strong relationships, foster teamwork, and promote a culture of trust and respect.

29. Verbal communication

Verbal communication is the ability to articulate ideas and information clearly and effectively. This soft skill involves effective listening, tone, and the ability to adapt communication style to different audiences. A person with strong verbal communication skills can build rapport, resolve conflicts, and motivate others effectively.

30. Writing

Writing is the ability to write clearly and effectively to convey ideas and information. This soft skill involves grammar, syntax, and effective communication. A skilled writer can communicate complex ideas clearly, persuade readers, and create compelling content that engages and inspires.

31. Attention to detail

Attention to detail is the ability to notice small details and ensure accuracy and quality in work. This soft skill involves being meticulous, thorough, and focused on delivering high-quality results. A person with strong attention to detail can minimize errors, enhance productivity, and maintain customer satisfaction.

32. Coaching and mentoring

Coaching and mentoring is the ability to guide, teach and mentor others to achieve their goals. This soft skill involves providing feedback, modeling behavior, and supporting others in their professional development. A skilled coach and mentor can build relationships, inspire growth, and promote a positive team culture.

33. Conflict management

Conflict management is the ability to manage conflicts effectively and reach win-win solutions. This soft skill involves effective communication, active listening, and negotiation. A person with strong conflict management skills can resolve disputes, build consensus, and promote collaboration in a team environment.

34. Cultural awareness

Cultural awareness is the ability to understand and respect cultural differences in the workplace. This soft skill involves recognizing and appreciating diverse perspectives, beliefs, and values. A culturally aware person can work effectively in a global environment, build relationships across cultures, and promote inclusion and diversity.

35. Decision-making

Decision-making is the ability to make informed and timely decisions. This soft skill involves analyzing data, evaluating options, and considering the impact of decisions on stakeholders. A skilled decision-maker can make sound decisions, take calculated risks, and achieve business objectives effectively.

36. Dependability

Dependability is the ability to be reliable and trustworthy in completing tasks and meeting deadlines. This soft skill involves being accountable, punctual, and responsive. A dependable person can maintain high standards, meet expectations, and build trust and respect among colleagues.

37. Diversity and inclusion

Diversity and inclusion is the ability to work effectively with people from diverse backgrounds and foster an inclusive workplace culture. This soft skill involves being open-minded, respectful, and supportive of differences. A person with strong diversity and inclusion skills can build a sense of belonging, promote creativity, and enhance business outcomes.

38. Enthusiasm

Enthusiasm is the ability to approach work with passion and energy. This soft skill involves being optimistic, engaged, and committed to achieving results. A person with strong enthusiasm can inspire others, promote positive attitudes, and drive success in a team environment.

39. Financial management

Financial management is the ability to manage financial resources effectively. This soft skill involves understanding financial principles, analyzing data, and making sound decisions. A person with strong financial management skills can optimize resources, minimize risk, and achieve business objectives.

40. Humility

Humility is the ability to admit mistakes and learn from feedback. This soft skill involves being open-minded, reflective, and willing to grow. A person with strong humility can build credibility, promote a culture of learning, and maintain positive relationships with colleagues.

41. Initiative

Initiative is the ability to take proactive steps to solve problems and improve processes. This soft skill involves being self-motivated, creative, and willing to take calculated risks. A person with strong initiative can drive innovation, enhance productivity, and achieve business goals.

42. Innovation

Innovation is the ability to create new ideas, products, or processes. This soft skill involves being creative, adaptable, and willing to take risks. A person with strong innovation skills can drive growth, solve complex problems, and enhance customer satisfaction.

43. Intercultural communication

Intercultural communication is the ability to communicate effectively across different cultures and languages. This soft skill involves being aware of cultural differences, using appropriate language and tone, and adapting to cultural norms. A person with strong intercultural communication skills can build strong relationships, promote understanding, and enhance global business outcomes.

44. Interpersonal communication

Interpersonal communication is the ability to communicate effectively and build strong relationships with others. This soft skill involves active listening, empathy, and effective use of non-verbal cues. A person with strong interpersonal communication skills can build trust, resolve conflicts, and promote collaboration in a team environment.

45. Learning agility

Learning agility is the ability to adapt to new situations and learn quickly. This soft skill involves being open-minded, curious, and willing to experiment. A person with strong learning agility can acquire new skills and knowledge, adapt to changing circumstances, and enhance personal and professional growth.

46. Organizational skills

Organizational skills are the ability to manage multiple tasks and priorities effectively. This soft skill involves being organized, efficient, and able to prioritize tasks based on their importance and urgency. A person with strong organizational skills can meet deadlines, maximize productivity, and achieve business goals.

47. Presentation skills

Presentation skills are the ability to deliver compelling and engaging presentations. This soft skill involves being articulate, persuasive, and confident in delivering presentations to different audiences. A person with strong presentation skills can influence decisions, build credibility, and enhance business outcomes.

48. Resilience

Resilience is the ability to cope with stress and bounce back from setbacks. This soft skill involves being adaptable, positive, and able to maintain perspective in difficult situations. A person with strong resilience can maintain productivity, overcome obstacles, and maintain positive relationships with colleagues.

49. Strategic thinking

Strategic thinking is the ability to think ahead and plan for the future. This soft skill involves being able to identify trends, anticipate challenges, and develop effective strategies to achieve business objectives. A person with strong strategic thinking skills can maximize opportunities, minimize risk, and enhance business outcomes.

50. Work ethic

Work ethic is the ability to work hard, be persistent, and demonstrate a strong commitment to work. This soft skill involves being reliable, responsible, and willing to go the extra mile to achieve results. A person with strong work ethic can maintain high standards, build trust with colleagues, and achieve success in their career.

In conclusion, showcasing your soft skills on your resume is essential in today's job market. By identifying the soft skills required for the job, incorporating them into your resume objective or summary, providing examples in the experience section, highlighting them in the skills section, and providing additional evidence, you can set yourself apart from other candidates and increase your chances of landing the job.

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Critical Thinking as a Soft Skill

Improving your critical thinking skills is essential in today's ever-changing work environment. Understanding logical reasoning , sharpening cognitive abilities, and maneuvering complex issues are important. This skill empowers you to think independently, avoid biases, and make well-founded decisions. It enhances problem-solving capacity , fosters innovation, and opens doors for career growth . By analyzing situations objectively, breaking down complex problems, and considering ethical implications, you develop a valuable asset to any organization. As you explore further into the world of critical thinking, you will uncover its real-world applications and how it can elevate your professional success.

Table of Contents

Key Takeaways

• Critical thinking as a soft skill enhances problem-solving abilities.
• It fosters adaptability and innovation in professional settings.
• Critical thinking distinguishes individuals as valuable assets.
• It enables independent thinking and well-founded decision-making.
• Developing critical thinking skills is crucial for career growth.

Importance of Critical Thinking

Understanding the significance of critical thinking lies at the core of developing essential problem-solving skills in various professional fields. Logical reasoning is a fundamental aspect of critical thinking, enabling individuals to analyze situations, evaluate evidence, and make informed decisions. By honing cognitive skills such as analysis, interpretation, inference, and evaluation, one can navigate complex problems with clarity and precision.

Critical thinking fosters the ability to question assumptions, consider different perspectives, and approach challenges with creativity. It empowers individuals to think independently, avoid common cognitive biases , and arrive at well-founded conclusions . In today's rapidly evolving workplace landscape, where innovation and adaptability are prized, the capacity for critical thinking sets individuals apart.

Employers across industries value employees who can demonstrate strong critical thinking skills, recognizing their potential to drive organizational success . Whether in problem-solving, decision-making, or strategic planning, the ability to apply logical reasoning and leverage cognitive skills effectively is a highly sought-after trait in the modern workforce.

Benefits in Career Growth

Critical thinking skills not only enhance problem-solving abilities but also greatly contribute to your career growth by fostering adaptability and innovation in the workplace. In today's dynamic job market , employers value individuals who can think critically to overcome challenges and drive strategic thinking . By honing your critical thinking skills , you can open doors to career advancement opportunities and distinguish yourself as a valuable asset within your organization.

When you develop strong problem-solving skills through critical thinking, you become better equipped to tackle complex issues efficiently and make well-informed decisions. This ability is highly sought after by employers across various industries, as it demonstrates your capacity to handle responsibilities effectively and contribute to the company's success.

Moreover, critical thinking encourages you to approach tasks with a strategic mindset, enabling you to analyze situations from different perspectives and devise innovative solutions . By consistently applying critical thinking in your work, you showcase your ability to adapt to changing circumstances and drive positive change within your role, propelling your career growth forward.

Enhancing Decision-Making Skills

Improving decision-making skills is vital in maneuvering through complex scenarios and achieving the best outcomes in professional settings. Critical thinking in education plays a pivotal role in honing these skills. By developing a critical mindset, you can assess situations from multiple perspectives , evaluate information objectively, and make well-informed decisions . This ability is particularly essential in decision-making in leadership roles , where choices can have far-reaching implications on organizations and their stakeholders.

Leaders who excel in decision-making often demonstrate a strong foundation in critical thinking. They can analyze problems, identify viable solutions, and assess potential risks effectively. Through continuous practice and learning, individuals can enhance their decision-making skills, becoming adept at navigating uncertainties and making strategic choices that align with organizational goals . Integrating critical thinking into decision-making processes not only improves the quality of decisions but also fosters a culture of innovation and adaptability within teams. Embracing these skills can empower you to tackle challenges confidently and drive success in your professional endeavors .

Problem-Solving Abilities

You recognize the importance of analyzing complex issues to make informed decisions.

By honing your problem-solving abilities , you can develop innovative solutions that address challenges effectively.

Your capacity to navigate intricate problems showcases your critical thinking skills and sets you apart in professional environments.

Analyzing Complex Issues

Regularly encountering and dissecting intricate problems hones your ability to navigate through complexities with precision and insight. Critical analysis plays a pivotal role in understanding the layers of complex issues. It involves breaking down problems into smaller components , examining them from various angles, and identifying underlying patterns or connections.

Complex problem solving requires a systematic approach that involves gathering relevant information, evaluating different possible solutions, and selecting the most effective course of action. By honing your critical thinking skills , you become adept at identifying root causes, anticipating potential obstacles, and devising strategies to overcome them.

This analytical process not only enhances your problem-solving abilities but also equips you with the tools to tackle multifaceted challenges with confidence.

Developing Innovative Solutions

Analyzing intricate problems not only sharpens your ability to navigate complexities but also cultivates the expertise needed for developing innovative solutions through advanced problem-solving techniques. Creative problem solving involves thinking outside the box, pushing boundaries, and exploring unconventional approaches to find unique solutions. By fostering a mindset that embraces creativity and originality, you can enhance your capacity to tackle challenges with fresh perspectives. This approach enables you to break free from traditional problem-solving methods and encourages you to experiment with new ideas. Embracing creativity in problem solving allows you to uncover innovative solutions that may have previously gone unnoticed. Thinking outside the box opens up a world of possibilities and empowers you to address issues in novel and effective ways.

Analyzing Complex Situations

When faced with complex situations, it's important to employ problem-solving strategies to break down the intricacies.

By utilizing decision-making techniques , you can navigate through the layers of complexity and identify the most effective solutions.

These analytical skills are essential in tackling multifaceted challenges with clarity and precision.

Problem-Solving Strategies

To effectively navigate complex situations, you must employ a systematic approach to problem-solving that involves creative problem-solving and strategic thinking techniques .

Creative problem-solving encourages thinking outside the box, exploring unconventional solutions, and generating innovative ideas to tackle challenges.

Strategic thinking techniques help in analyzing the situation from different perspectives, identifying key issues, and developing a well-thought-out plan of action.

By combining these approaches, you can break down complex problems into manageable parts, evaluate various possibilities, and determine the most effective course of action.

This structured method not only enhances your problem-solving skills but also equips you with the tools needed to address intricate issues with confidence and efficiency.

Decision-Making Techniques

In intricate scenarios, utilizing efficient decision-making techniques is essential for maneuvering challenges and attaining successful outcomes. When faced with complex situations, it's important to navigate through ethical dilemmas and cognitive biases effectively.

Here are three key points to keep in mind:

• Consider Ethical Implications: Evaluate the moral aspects of the decision at hand to guarantee alignment with ethical standards and values.
• Be Aware of Cognitive Biases: Recognize and address cognitive biases that may skew your judgment or lead to suboptimal choices.
• Seek Diverse Perspectives: Gather insights from a variety of sources to gain a thorough understanding of the situation and make well-informed decisions.

Innovation and Creativity Boost

Why is it that fostering critical thinking skills often leads to a significant boost in innovation and creativity within individuals and organizations? Critical thinking serves as the foundation for igniting the creativity spark and driving innovation. When individuals are equipped with strong critical thinking abilities, they're better able to approach challenges from various angles, think outside the box , and generate novel ideas. By questioning assumptions , analyzing information critically , and evaluating different perspectives, individuals can uncover innovative solutions to complex problems.

Research has shown that there's a strong correlation between critical thinking skills and creative problem-solving abilities . Individuals who excel in critical thinking tend to exhibit higher levels of originality and fluency in idea generation. Additionally, organizations that prioritize critical thinking in their culture often experience a surge in innovation drive . Employees who can think critically are more likely to contribute fresh insights, challenge existing norms, and drive positive change within the organization.

Effective Communication Strategies

Fostering critical thinking skills not only enhances innovation and creativity but also lays the groundwork for implementing effective communication strategies within individuals and organizations. Effective communication is essential for success in any environment, be it personal or professional.

Here are some key strategies to enhance your communication skills:

• Active Listening: Actively listening to others shows respect and helps in understanding their perspectives. It involves giving your full attention, making eye contact, and providing feedback to guarantee clear communication.
• Conflict Resolution: Developing the ability to resolve conflicts constructively is pivotal for effective communication. This skill involves staying calm, actively listening to all parties involved, finding common ground, and seeking mutually beneficial solutions.
• Clarity and Conciseness: Communicating clearly and concisely helps avoid misunderstandings. Being able to convey your message effectively, whether in written or verbal form, is essential for successful communication.

Building Confidence and Resilience

You can cultivate confidence by embracing challenges that push you out of your comfort zone, fostering a mindset of growth and adaptability.

Developing resilience involves bouncing back from setbacks, learning from failures, and persisting in the face of adversity.

Studies show that individuals who actively work on building their confidence and resilience tend to demonstrate higher levels of critical thinking and problem-solving abilities.

Confidence Through Challenges

Developing confidence and resilience is an essential aspect of fostering robust critical thinking skills in individuals. When facing challenges, these aspects can have a substantial impact on your ability to navigate complex situations effectively.

Here are three key ways in which building resilience through challenges can enhance your confidence:

• Adaptability : Overcoming obstacles helps you adapt to new circumstances and think on your feet.
• Problem-Solving Skills : Facing challenges head-on sharpens your problem-solving abilities, allowing you to approach issues with a clear and analytical mindset.
• Emotional Regulation : Building resilience teaches you to manage stress and emotions, enabling you to stay calm and focused during difficult times.

Embracing challenges can be a pathway to strengthening your confidence and resilience, ultimately boosting your critical thinking skills.

Resilience in Setbacks

How do setbacks contribute to the growth of resilience and confidence in individuals?

Setbacks play an essential role in building resilience and confidence by providing opportunities for learning and growth. Through resilience training, individuals can develop the necessary skills to navigate challenges effectively.

Setback management involves acknowledging failures, learning from them , and using those experiences to become stronger and more confident in facing future obstacles. Research indicates that individuals who've faced setbacks and overcome them tend to exhibit higher levels of resilience and self-assurance.

Adaptability and Flexibility in Work

Adaptability and flexibility in the workplace have become vital skills in today's dynamic and ever-changing professional landscape. Employers value individuals who can navigate uncertainties and quickly adjust to new circumstances. Here are three key reasons why adaptability and flexibility are essential in the modern work environment:

• Meeting Evolving Demands : With technological advancements and market fluctuations, job requirements are constantly evolving. Being adaptable allows you to learn new skills and take on different tasks efficiently, ensuring you remain valuable to your organization.
• Promoting Innovation : Flexibility fosters a culture of innovation by encouraging employees to explore new ideas and approaches. Adaptable individuals are more likely to experiment with novel solutions, driving creativity and progress within the workplace.
• Enhancing Problem-Solving Abilities : The ability to adapt and be flexible enables you to approach challenges from various perspectives. This enhances your problem-solving skills as you can quickly assess situations and develop effective strategies to overcome obstacles.

Real-World Applications of Critical Thinking

Exploring real-world scenarios that showcase the vital application of critical thinking skills highlights the essential role this cognitive ability plays in problem-solving and decision-making processes . In education, critical thinking is essential for students to analyze information , question assumptions, and develop well-founded arguments . For instance, when presented with conflicting historical accounts , students must critically evaluate sources, consider biases, and form their own interpretations. This skill not only aids in academic success but also prepares individuals for a lifetime of informed decision-making.

In relationships, critical thinking allows individuals to navigate complex interpersonal dynamics effectively. When faced with a disagreement, employing critical thinking skills can help in understanding differing perspectives, identifying underlying issues, and finding mutually beneficial solutions. For example, in a disagreement with a partner, critically analyzing the root causes rather than reacting impulsively can lead to more constructive conflict resolution . By applying critical thinking in both educational and relational contexts, individuals can enhance their problem-solving abilities and foster more meaningful connections.

As you reflect on the importance of critical thinking as a soft skill , you realize how it intertwines with every aspect of your career.

The ability to analyze, problem-solve, and communicate effectively isn't just a coincidence in your success, but a deliberate choice to continuously improve and adapt.

By honing your critical thinking skills, you're equipping yourself with the tools needed to navigate the complexities of the modern workplace and excel in any situation that comes your way.

Matthew Lee is a distinguished Personal & Career Development Content Writer at ESS Global Training Solutions, where he leverages his extensive 15-year experience to create impactful content in the fields of psychology, business, personal and professional development. With a career dedicated to enlightening and empowering individuals and organizations, Matthew has become a pivotal figure in transforming lives through his insightful and practical guidance. His work is driven by a profound understanding of human behavior and market dynamics, enabling him to deliver content that is not only informative but also truly transformative.

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What are Soft Skills and Why are They Important in the Workplace?

This article was updated on November 16, 2023, with additional contributions by Mars Girolimon.

Landing your next — or first — great job is all about marketing yourself to employers. You need to develop the skills employers are looking for and be able to showcase those hard-earned skills to get the new career or promotion you want.

So what are employers looking for? What are the most marketable skills? Luckily, employers are talking, and what they’re talking about is less about job-specific knowledge, technical knowledge or extensive experience with complicated computer programs or models. They want leaders, communicators and critical thinkers.

What are Soft vs. Hard Skills?

In contrast to "hard" or technical skills that are applicable to specific roles — like coding, data analysis or social media management  — soft skills are transferrable abilities that can be utilized in various settings. These skills are often sought-after for their universal appeal, but they might be more important now than ever before.

In the midst of various changes in the workplace and workforce , including the implementation of artificial intelligence across many industries, the value of a human touch is growing, too. While certain positions may eventually be replaced by artificial intelligence, developing your soft skills can help "future-proof" your career and livelihood, according to Fast Company .

What are Examples of Soft Skills?

LinkedIn recently published a list of the most in-demand skills employers look for when recruiting, and many were human-focused skills. A few of the most in-demand skills noted by LinkedIn include:

• Analytical skills
• Communication
• Customer service

Indeed's career guide listed a few other traits employers look for in job candidates, such as:

• Adaptability
• Organization
• Open-mindedness
• Problem-solving skills
• Strong work ethic

Referencing traits like these while applying for work can help signal your professionalism and emotional intelligence . It can also demonstrate your values and show that you care about how your behavior impacts others. For example, as the importance of empathy in the workplace  is becoming more widely discussed, you might decide to highlight your ability to act with empathy if that's one of your strengths.

Showcasing these abilities on your resume or your CV  can help you stand out when applying for a job and demonstrate that you'll be easy to work with.

What are the Five Core Soft Skills?

There are many valuable skills — soft or hard — that you can develop for your career growth. But according to Sonja Moffett , a career engagement partner at Southern New Hampshire University (SNHU), there are a few to focus on.

In addition to building and facilitating relationships with employers, Moffett develops experiential learning opportunities for students. She's also an adjunct business instructor at SNHU, teaching courses in management and human resources.

"When we think about the impact soft skills, also known as people skills, has on career readiness, we rely heavily on the National Association of Colleges and Employers (NACE)," Moffett said.

She noted there are eight skills that NACE refers to as the core competencies for career readiness. "Of those, five are directly correlative to soft skills that employers are seeking in addition to education and experience," she said.

According to Moffett, these five skills are:

• Critical thinking
• Professionalism

If you're looking to enhance your marketability, developing these traits could be a good way to start.

How to Develop Marketable Soft Skills

Here's how you can start building your skill set, starting with the five core soft skills Moffett described:

• Communication – Being able to clearly and concisely communicate with other people in your company is the only way to minimize mistakes and inefficiencies that come from miscommunication. It defines how the people around you perceive you and therefore your relationship with them.
• Critical Thinking – Those who practice critical thinking learn to make informed and thoughtful decisions. According to Forbes , you can improve your critical thinking abilities by vetting your sources, considering varied perspectives, questioning your biases and practicing active listening skills.
• Leadership – You can develop your leadership qualities  by focusing on authenticity, relationship-building, self-awareness and empowering others. While essential for managers, these abilities can help you lead from your seat regardless of your job title.
• Teamwork – It’s likely that no matter what profession you’re in, you will need to collaborate with other people to solve problems and accomplish projects.
• Professionalism — According to BetterUp , a virtual coaching platform, you can work on your professionalism by practicing inclusion, setting an example for others and behaving with integrity in all of your interactions.

You can also work to improve some other commonly mentioned soft skills, including:

• Organization – Even if you're technically proficient in your field, you'll face challenges if you can't organize your time, space and workload. A major part of being organized is staying on top of your goals, duties and expected deliverables. Experiment with different organizational systems — from those as simple as a to-do list on a notepad to one of the many tools available online — to find what works best for you and your personality type.
• Time Management – Let’s face it; some of us are procrastinators. Everyone puts off unpleasant or difficult tasks at least some of the time. If you need help managing your time, there are plenty of simple steps you can practice — and hopefully internalize — to become more efficient.
• Writing – In your work, you'll need to create communications, including emails, presentation slides and reports, and these have to be easily understood by others. While practice is important for improving this soft skill, it can also be helpful to receive outside assistance.

According to Botto, one way to develop your soft skills and demonstrate them to potential employers is to practice them in the real world. "We tell our students to find opportunities to step out of their comfort zones," he said. "This may include volunteering, participating in experiential learning opportunities, and contributing to community service opportunities."

He noted that SNHU's career team frequently encourages students to seek out hands-on experiences they can add to their resumes.

Building Skills Through General Education

Many colleges and universities offer general education degree programs that focus on strengthening skills like critical thinking and communication while through courses like English composition, quantitative reasoning, history and natural science. While these courses lead to a bachelor's degree in general studies , they can also help you develop a broad base of soft skills and may offer concentrations in more specific areas, including business, psychology, creative writing and more. 

You’ll notice a general education component to every degree program, required courses that provide a well-rounded overall experience and allow graduates to develop soft skills as well as hone in on courses pertinent to a specific area of focus.

After earning her bachelor's in general studies online from SNHU, Lynn Redmond '23 said her education helped her develop crucial abilities.

"This degree provided me with the soft skills that are essential to be a great leader," she said. "My communications, technical writing and research knowledge flourished because of this degree."

You can develop these skills by attending college on campus or by earning an online degree at your own pace  while submitting assignments each week.

Find Your Program

Experiential learning opportunities to enhance your skill set.

According to Moffett, many colleges offer a variety of experiential learning  opportunities that can help to develop these human-focused skills. She pointed to the game design challenge at SNHU as an example. In this challenge, students in SNHU's online game art degree program  and creative writing degree  program are selected to come together and create a video game.

"Like the first weeks on a new job, these students have to work with people they have never met before to achieve the goal here," Moffett said. "They develop communication skills, teamwork, critical thinking skills, thought leadership and professionalism."

She noted a few ways for students to improve these skills while studying other subjects, too. For example, the HeART challenge  provides real world training for healthcare professionals, and students in STEM programs can develop these skills in the AWS Jam , a cloud computing competition.

Moffett said SNHU also offers embedded learning opportunities for students to further these abilities through their coursework. In the Human Resources (HR) degree  course, "Creating the Employee Experience," she noted students learn competencies to prepare them to work in the field of HR.

"They have case studies and scenarios where they have to consult with managers needing guidance and employees needing assistance," Moffett said. She noted all five core soft skills are practiced in this course.

You can also improve your skill set by joining organizations, clubs and other groups. "By getting involved in professional associations, students can build relationships with professionals in their industry and functional roles," Moffett said. "They can also gain visibility as an active member who participates in leadership or committees within that organization."

Like Botto, Moffett noted that trying new things is an essential part of career development. "Therefore, students should be willing to step outside of their comfort zone to develop soft skills," she said.

A degree can change your life. Choose your program  from 200+ SNHU degrees that can take you where you want to go.

Joe Cote is a staff writer at Southern New Hampshire University. Follow him on X, formerly known as Twitter @JoeCo2323 .

Mars Girolimon '21 '23G is a staff writer at Southern New Hampshire University where they earned their bachelor's and master's, both in English and creative writing. In addition to their work in higher education, Girolimon's short fiction is published in the North American Review, So It Goes by The Kurt Vonnegut Museum & Library, X-R-A-Y and more. They're currently writing their debut novel, which was Longlisted for The First Pages Prize. Connect with them on LinkedIn and X @MarsGirolimon .

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About southern new hampshire university.

SNHU is a nonprofit, accredited university with a mission to make high-quality education more accessible and affordable for everyone.

Founded in 1932, and online since 1995, we’ve helped countless students reach their goals with flexible, career-focused programs . Our 300-acre campus in Manchester, NH is home to over 3,000 students, and we serve over 135,000 students online. Visit our about SNHU  page to learn more about our mission, accreditations, leadership team, national recognitions and awards.

Soft Skills: Critical Thinking

• Communication
• Critical Thinking
• Infographic
• Positive Attitude

Library Resources

• The Critical Thinking Toolkit: Spark Your Team's Creativity with 35 Problem Solving Activities This link opens in a new window
• Design Thinking for Training and Development This link opens in a new window
• Open to Think: Slow Down, Think Creatively and Make Better Decisions This link opens in a new window
• Navigating Complexity: A Practice Guide This link opens in a new window
• Stinkin' Thinkin': 37 Mental Mistakes, False Beliefs & Superstitions That Can Ruin Your Career & Your Life This link opens in a new window
• 10 Ways to Solve Problems This link opens in a new window
• Thinking to Transform Companion Manual: Facilitating Reflection in Leadership Learning This link opens in a new window
• Work the Problem This link opens in a new window

Web Resources

• 13 Easy Steps To Improve Your Critical Thinking Skills | Forbes
• How to Build Your Critical Thinking Skills in 7 steps (with examples)

Critical Thinking & Problem Solving Tools

• Problem-Solving Tools
• 9 Critical Thinking Tools for Better Decision Making
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• Last Updated: Nov 16, 2023 2:46 PM
• URL: https://library.south.edu/softskills

National Soft Skills Association

To promote and enhance programs that increase soft skills

Welcome to the National Soft Skills Association

The National Soft Skills Association was created for the dissemination of research and best practices in the assessment and teaching of soft skills.

The term soft skills has many definitions, however all definitions include an element of effectively interacting with other people. There are many different competencies included in soft skills, such as communication skills, interpersonal skills, professionalism, critical thinking, and more. But the competency that trumps them all is attitude; not just any attitude, but a positive attitude.

A positive attitude is an intrapersonal skill, within oneself, and needs to be developed before interpersonal awareness, awareness of others, can be developed. Attitude is the core upon which all other soft skills are developed. With that said, we would like you to meet Tasha, a person who truly exemplifies how a positive attitude can change your life.

For over 100 years the focus of our career training programs in this country has been on technical skills or hard skills, while ignoring the teaching of soft skills. The reason the focus is on hard skills training is based on the incorrect assumption that hard skills are knowledge-based and therefore can be assessed and taught, while soft skills are not knowledge-based and cannot be assessed and taught. Another reason is that soft skills are “touchy-feely” and have no place in a technical training program.

The real fact is that those touchy-feely soft skills are costing our nations businesses many billions of dollars in lost revenues every year! These false assumptions have led to the educational and training crisis we face today in our schools and workplaces.

It is interesting to note that these statistics were taken from the work by Charles Rigborg Mann, A Study of Engineering Education, in 1918. That’s right—1918!

Download the Research

Almost 100 years have passed since Charles Rigborg Mann published his extensive research on the need for soft skills education in our schools and workplaces, yet little has changed. This is why the National Soft Skills Association has been created. 

Download the NSSA Flyer

10 Most In-Demand Soft Skills to Put on Your Resume

L ong gone are the days when listing hard skills was the best (and oftentimes only) way to get your foot in the door at a prestigious company. While technical knowledge and training will always be important, soft skills (or essentially personality traits) are becoming increasingly important to highlight on your resume. And it makes sense, as more companies prioritize work culture and, therefore, the personalities of those they’re hiring.

But which soft skills are the ones that standout the most on a resume? Using data from Indeed.com, CashNetUSA scoured job ads for 46 predetermined soft skills to find the ones that appeared the most on high-paid jobs that surpassed the 75th percentile of wages in America’s most populated cities as well as each state. These are the soft skills that came out on top.

10. Resilience

Percentage of highly paid jobs requiring the skill: 34.29%

Resilience is a soft skill that highlights your ability to handle stress and challenges that come up at work. 

A good example of how to add this to your resume could be, “Showed resilience when leading a team after budget cuts by still delivering work on time and within scope.”

* Data comes from a January 2024 report released by CashNetUSA .

9. Financial Management

Percentage of highly paid jobs requiring the skill: 38.24%

If you’ve ever been in charge of a budget of any size, you can say that you have financial management skills. 

For instance, something like “oversaw the financial management of the freelance budget” could work if you hired contractors for a specific project.

8. Innovation

Percentage of highly paid jobs requiring the skill: 39.24%

Sure, this one makes our eyes roll a bit, too, but in today’s fast-paced world, innovation is key. No one wants an employee that stays stagnant or, worse, digs their heels in at the slight mention of change. 

You know who’s not stagnant? Someone who “excelled at brainstorming and ideation in the innovation process for [fill in project name].” You get it.

7. Emotional Intelligence

Percentage of highly paid jobs requiring the skill: 43.11%

We’re actually pleasantly surprised with this one. After all, we didn’t think corporations necessarily had it in them to care about this.

Jokes aside, having emotional intelligence is something that makes a good team member and an even better manager. After all, it’s hard to resolve team conflicts without it. The more a company emphasizes a “harmonious work environment,” the more this soft skill will matter.

6. Mentoring

Percentage of highly paid jobs requiring the skill: 47.89%

Here’s another managerial skill that job ads like to use to weed out the haves from the have-nots when it comes to managers. Do you actually enjoy mentoring people or have you just fallen up the corporate ladder into a management position?

True leaders will make mentoring a priority and want to highlight it on their resume.

5. Critical Thinking

Percentage of highly paid jobs requiring the skill: 47.94%

“Critical thinking” or “problem solving” can be put in the same bucket as resilience. How did you handle a challenging situation at work? It’s even better if you have data to back up your claim.

Well, maybe you “demonstrated strong critical-thinking skills when analyzing financial reports and making forecasts for the following quarter.”

4. Presentation Skills

Percentage of highly paid jobs requiring the skill: 56%

Presentation skills are the nature of the beast when it comes to today's Corporate America. That's because lots of today’s high-paying jobs require working with cross-functional teams and being able to explain your work in easy, digestible terms.

Think someone on a data science team explaining their findings to a marketing team. Along with "presentation skills," you could also add the specific presentation tools or software you use for your presentations on your resume.

3. Persuasion

Percentage of highly paid jobs requiring the skill: 57.41%

Persuasion sounds rather seductive, but it's crucial when trying to get specific projects across the finish line.

It's also a term that's used a lot in marketing when talking about "persuasive marketing skills" required to communicate well with a customer audience.

2. Negotiation

Percentage of highly paid jobs requiring the skill: 58.26%

This skill goes back to business basics. Proper negotiation skills come in handy in any aspect of life, whether you're negotiating a $1 billion merger or whether or not your toddler can have dessert for breakfast.

That said, it's a skill that takes time to hone — which is why it's considered all the more valuable.

1. Strategic Thinking

Percentage of highly paid jobs requiring the skill: 64.77%

Strategic thinking is essentially a combination of innovation and critical thinking, but the best way to incorporate this keyword on your resume is by using the CAR (challenge, action, result) technique.

You could say something like, "Used strategic thinking skills by analyzing user engagement data and running an A/B test that resulted in increased engagement of 20 percent."

For more resume advice, check out "How to Make Your Resume Shine."

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Critical Core Skills - What They Are And Why They Matter

Published by SkillsFuture Singapore

This article was written with reference to the inaugural Skills Demand for the Future Economy Report that was published in 2021. A latest report has been published in 2022. Click to read the latest Skills Demand for the Future Economy Report 2022  and an updated article on Critical Core Skills.

The COVID-19 pandemic has accelerated the use of technology , pushing the Singapore economy towards rapid transformation. With the increase of digitalisation and adoption of technology at the workplace, there has never been a more important time to take stock of your skills.

So, what are the key skills needed to thrive, be it in a growing or sluggish economy? In recent years, there has been an increased emphasis on soft skills as part of the future work in the digital era. 

Interested to understand what exactly soft skills are, and how they can benefit your career? Read on to find out more.

What are Soft Skills?

Soft skills are broadly defined as a set of observable transferable behaviours that can be applied across sectors, functional areas and job roles. In one of SkillsFuture Singapore’s webinars " Skills in Demand at Workplace for Now and Future ", Charlene Tan, Regional Sales Director from Workday highlighted how soft skills represent a person’s emotional intelligence quotient (EQ) and social intelligence. 

In today’s competitive labour market, individuals who demonstrate a combination of soft and hard skills are seen as talents in demand. Hence, it is important to complement your soft skills with technical skill sets to become an all-rounded individual. It is also noteworthy to highlight how soft skills have grown in importance, and are now regarded as critical core skills. 

To support holistic workforce skills development, SkillsFuture Singapore has consulted closely with local industries to formulate sixteen Critical Core Skills (CCS) competencies which are soft skills that are deemed essential in the workplace.

Who are they for?

Individuals who need to equip themselves with critical core skills to remain relevant in their current job role. These critical core skills will come in handy when acquiring the technical skills needed for job roles that they serve in and provide the platform to help them seize new career development opportunities. 

Employers who are looking to train well-rounded employees and have them equipped with critical core as well as technical skills. Critical core skills will enable organisations to stay nimble and agile by reskilling and upskilling their employees.

What are the Critical Core Skills needed for my career?

Under the Singapore Skills Framework, these are the top five critical core skills valued at work:

Communication (Basic)

Developing People (Basic)

Digital Fluency (Basic)

Collaboration (Intermediate)

Problem Solving (Intermediate)

While these five soft skills may be highly prized, learning about these five merely scratches the surface of soft skills understanding. There are a total of sixteen soft skills under CCS that can be picked up and applied across all industries. 

Grouped into three clusters of skills, here’s a breakdown on each of these critical core skills and how they can help you in your career. 

Thinking Critically

This cluster sums up the cognitive skills needed for broad and creative thinking. These skills help individuals see connections and opportunities. Cognitive skills are the root of technical skills development and progression.

Creative Thinking considers and connects multiple ideas and information to form solutions or develop new ways of working. Known to champion innovation and creativity, these individuals tend to be experimental and enjoy thinking outside the box - pushing boundaries and reshaping current processes at work. 

Decision Making involves the process of implementing a structured decision or course of action from multiple sources of information. This skill helps in analysing risks, possibilities and determining the ideal solution that aligns with the organisation goals. 

Problem Solving refers to the ability to handle difficult or unexpected situations by generating effective and efficient solutions. These individuals are quick to identify problems and collaborate with others to evaluate and capitalise issues into new opportunities.

Sense Making interprets and analyses information to identify or recognise patterns and opportunities. People with sense making skills are able to link disparate information to form actionable insights and conclusions. 

Transdisciplinary Thinking applies concepts from multiple disciplines to supplement their knowledge to make decisions and solve problems. Transdisciplinary Thinking allows individuals to establish connections and synthesise information extracted from different disciplines to develop new insights. 

Interacting with Others

The ‘Interacting with Others’ cluster has all to do with people relations. Learning from other individuals is one of the most effective ways to acquire new skills and ideas. 

Effective interaction with others means putting others’ needs first, being open to exchanging ideas and building a shared understanding of a problem or situation. 

Building Inclusivity represents the skill to manage relationships across diverse groups within an organisation. Individuals with this skill are sensitive towards the differences in diversity dimensions and perspectives such as race, religion, gender orientation, age and more. These individuals seek to establish a common ground among stakeholders and often seek out their best interests.

Collaboration is being cooperative and a good team player. Collaborative individuals create synergies with others and build effective relationships across the organisation. They are accommodating to different working styles and often seek out win-win outcomes to achieve goals.

Communication encompasses the art of conveying and exchanging information effectively and clearly. People who are well versed in communication skills can synthesise their responses to suit different audiences through various mediums and approaches. They are able to facilitate two-way interactions, identify and overcome communication gaps as well.

Customer Orientation is the ability to build relationships with customers, both internal and external, to anticipate their needs and solicit feedback to deliver an effective customer experience. These are individuals with great interpersonal and problem-solving skills. They are often able to identify areas of improvement and appropriate service recovery interventions. 

Developing People demonstrates a leadership quality that seeks to empower themselves and others to learn, and develop their strengths to enhance performance. People with this skill take delight in coaching and supporting co-workers to foster a conducive environment of enablement. They do so with the end motive of achieving personal or organisation goals.

Influence comes from the ability to demonstrate empathy and communicate well. These individuals tend to have high emotional intelligence. They are able to build effective relationships with people and influence behaviours, beliefs or attitudes to achieve desired outcomes.

Staying Relevant

This cluster is all about effective self-management and staying on top of trends. The skills needed are tied closely to trends impacting work and living that provide strategies, direction and motivation for technical skill development. 

Adaptability is the ability to exercise flexibility in behaviours or approaches to respond to changes. Stemmed from a level of self-awareness, adaptable individuals typically respond well in the face of uncertainty. With this awareness, they are often able to identify potential development areas in their work performance and skill up. 

These people are collaborative, quick on their feet to come up with risk mitigation or management strategies to deconflict and resolve issues.

Digital Fluency is knowing how to use the right digital tools , technology and software across work processes and activities to problem solve, drive efficiency and make information sharing easy. 

Digitally fluent individuals champion digital culture and encourage digital implementation at work. They adopt a digital mindset and take advantage of emerging technology tools to improve work productivity. 

Global Perspective demonstrates an awareness and understanding of global challenges and opportunities. It is the ability to identify barriers to workplace diversity and inclusion and work well in a cross-cultural environment.

Learning Agility   has to do with continuous learning. People with learning agility are able to deploy different learning approaches to facilitate continuous career development. They are receptive towards knowledge sharing and champion self-reflection and the importance of feedback among team members.

Self Management is about taking ownership of one’s effectiveness, personal brand and well-being. Individuals who can self manage exercise a high level of self-awareness and practise self-care. They are able to identify red flags such as potential workload, stress triggers and mitigate such situations.

How Can You Develop These Skills?

Here are steps you can take to equip yourself with Critical Core Skills to stay ahead.

1. Sign up for courses to close your skills gap

Click  here  for a list of courses for Critical Core Skills.

2. Learn more about the 16 Critical Core Skills

To learn more about the Critical Core Skills that matter to you:

• Find out specific details about the 16 critical core skills  here .
• Check out SSG’s  Skills Demand for the Future Economy Report 2022 .

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