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Assigned to and Assignment group

The Assigned to [assigned_to] field is a reference  field type that points to the Users [sys_user] table. This field is generally used to designate a user to work on, or be responsible for the task. By default, this field has a reference qualifier (role=itil) set on its dictionary record that prevents any non-itil user from being assigned to a task. You can override this reference qualifier on tables that extend task though, as the Project Task and Service Order tables do, if you have the relevant plugins installed.

The Assignment group [assignment_group] field serves pretty much the same purpose. The reason for having both, is that a workflow might automatically assign a certain type of task ticket to a group, ...

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• If you need training for ServiceNow, please speak with your supervisor and email the   Service Now Admins .

ServiceNow is the service management platform used by the IT Service Desk to track IT-related incidents and requests reported by UMass Boston faculty, staff, and students. Access to ServiceNow is currently only available to IT staff.

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ServiceNow Help

• Creating incidents via email : every message sent to   [email protected]   creates a record in ServiceNow.
• Creating incidents manually : all that's needed is a caller, a service & a symptom to log an incident.
• Creating and resolving incidents at once (See   Creating incidents manually )
• Assigning or re-routing incidents : new incidents can be redirected to the appropriate service before assignment.
• Contacting clients via comments : email can be sent to clients from within ServiceNow.
• Resolving incidents : when work is completed, ServiceNow notifies the caller and asks for confirmation to close the incident.
• Creating tasks : when an incident requires additional work from another IT group, a task associated to the incident can be created.
• Assigning tasks : tasks are assigned much like incidents.
• Closing tasks : unlike incidents, tasks are closed without sending a confirmation email to the caller.
• Adding members
• Removing members

Searching for tickets

Saving and reusing searches, managing intake, creating incidents via email.

• Send an email to   [email protected]   (or BCC   [email protected]   on an email chain);   Never CC [email protected] on an email.
• Sign in to ServiceNow using your campus email username (without @umb.edu) and password.
• From the application navigator, select intake → active intakes.
• Find the short description that matches the subject line of the email and click on the intake number.
• On the first entry at the bottom of the activity log (under the notes tab), click show email details.
• Review the email.
• Update the caller, affected user and location as necessary.
• Determine the most appropriate service and symptom for this incident.
• Answer any questions or prompts in the description.
• If changing the service or symptom, first delete the short description and description to ensure they update correctly. Any notes worth saving in the description can be cut and pasted into work notes.
• Select the most appropriate impact & urgency.
• Click next.
• To request additional information from the caller, compose a brief email in additional comments (under the notes tab) and click post.
• Add yourself to the watch list to be notified when the caller replies.
• Click resolve.
• Enter an explanation of the resolution to be reviewed by the caller in the resolution notes.
• Select the most appropriate close code.

Back to table of contents

Creating incidents manually

• From the application menu, select intake → create intake.
• Search for the caller by entering a name, email, HR or wiser ID.
• Search for the affected user by name, email, HR or wiser ID, if different from caller.
• The building, floor and room are populated from the telecom directory. To specify a different location, update the fields manually. To update the person’s default office location, contact   telecom user services .
• If the caller isn’t found, check caller not found and enter the caller’s information manually.
• Search for the service by entering a service name or a wildcard (*) and keyword.
• Search for available symptoms by entering a double wildcard (**).

Managing incidents

Assigning or re-routing incidents.

• From the application menu, select my work → my groups work.
• Open an incident record by clicking on the incident number (or the underlined value in the first column for that record).
• Review the description and any relevant activity (under the notes tab).
• Click route.
• Click misrouted (only available for ‘new’ incidents).
• Select a service & symptom.
• Enter an explanation for how you identified the correct service & symptom under misrouted reason.
• Update the short description as needed.
• Click update.
• To take responsibility for the incident, enter your name under assigned to and click save or update.

Contacting clients via comments

• Open an incident record (via my work → my work or my groups work).
• Scroll down to the notes tab.
• Compose a brief email in the additional comments field and click post.
• If the additional comments field isn’t displayed, check the box next to additional comments beneath work notes.
• An email will be sent to the caller and added to the activity log.
• When the caller replies, the message will be added as a comment on the ticket and a notification will be sent to the assignee.

Resolving incidents

• Open an incident record (via my work → my work).
• Click resolve incident.
• Select the most appropriate resolution code.
• An email will be sent to the caller asking them to either close the incident or re-open it. If they do not reply in 10 days, the incident will be closed.

Managing tasks

Creating tasks.

• Select an assignment group
• Update the short description and description to something meaningful for the assignment group.
• A new task will be created and listed at the bottom of the incident record. The task will also appear in the assignment groups work queue and an email notification will be sent. An email will also be sent when the task is closed.

Assigning tasks

• From the application menu, select my work → my Groups work.
• Open a task record by clicking on the task number (or the underlined value in the first column for that record).
• To take responsibility for the incident, enter your name under assigned to and click save/update.

Closing tasks

• Open a task record (via my work → my work).
• Enter information about the task completion in work notes and click post.
• Change the state to ‘closed.’
• Click save/update.

Managing groups

Adding members to an assignment group.

• From the application menu, select my work → groups I manage → manage group membership.
• Open a group record by clicking on the underlined value in the first column of the record.
• Click on the group members tab
• Search for the member to add in the box to the left.
• Click on the right chevron (›) button to add the highlighted member to the left.
• Click save.

Removing members from an assignment group

• Search for the member to remove in the box on the right.
• Click the left chevron (‹) button to remove the highlighted member on the right.

Searching for tickets (or groups of tickets)

To quickly search for a specific incident, click the magnifying glass next to your name in the blue bar at the top. Type in the full incident number (e.g. INC0012955) for an exact match, which will display the found incident for you, or part of the incident number (e.g. 12955) for a list of matches by category. (The second way of searching is not extremely reliable. 12955 would find a match, but 2955 would not.)

To find an incident by something other than incident number, or to find a set of incidents, such as everything from a particular caller, follow these steps:

• Click My Work or My Groups Work to begin in list view.
• Click All (see below) to remove all search terms and show all incidents, tasks, and intakes.

• Click the "Choose field" drop down menu and select the field you want to search on. For names, select Caller.
• Choose your search operator from choices like "equals," begins with," "is not empty," etc., and put in the text you want to search for.
• Add more search terms to narrow your search (e.g. all callers named Jones in Wheatley Hall) using AND/OR buttons. Remove unwanted search terms by clicking the X at the far right.
• Click Run to finish and display your results.
• Follow the instructions above to develop a search you might re-use. Instead of clicking Run, click Save and give the search a name.
• Next time you are in list view (e.g. My Work) click the "hamburger menu" (three horizontal lines) and select Filter, then your saved search.

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ServiceNow 13.20.0 Release Notes

Release 13.20.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on April 10, 2024.

Asset Management

• Reclassified all iPad assets from model category "Computer" to "Communication Device"
• Added Hardware as the Asset Class for the model category 'Communication Device" so this type of object can generate assets

Case Management

• @mentions in Additional Comments and Work Notes will now show user name in (parentheses) to help differentiate accounts with the same name. 
• Cleaned up some services and service offerings on cases.

Change Management

• Stayed the same.

Dashboards & Reports

• Created the u_hr_core_case_metric database view: join of HR Support Case, Metric Instance and Metric Definition. This will be useful for making reports that need to combine information about metrics as they apply to specific HR cases, such as the amount of time a case is assigned to a particular assignment group (a metric value) based on the HR service (an HR case value).

Data & Integrations

• General hardware specs, OS information, general housekeeping data such as Last Seen and who's logged in
• Networking info such as network adapter MACs and IP addresses
• All software installed on the computer and the exact version
• Warranty end date via Dell API (Dell computers only)
• Updated the HR solution proposed email buttons to allow non-logged in users to accept/reject a solution.

Human Resources

• HR cases created by incoming will now list any CC'd email addresses in a work note.
• Fixed a bug where HR cases were inserting unnecessary line breaks to description. Emails sent to HR assignment groups will have description filled out. 
• Migrated from a custom-built integration to a vendor-supplied integration between Talkdesk (a software phone used by our agents) and ServiceNow.
• Created a new UI Action on the variable set table that allows admins to quickly clone a variable set. This will allow developers to more quickly create modifications to variable sets in different catalog items.

Request Catalog

• Added ability for users to add watchers on the HR General Inquiry form.
• Made enhancements to the Confluence: Add a Space User form: Limited the users available for selection to those who have access to Confluence, and added some instructions. 
• Added instructions to the Confluence or Jira Access Request form for clarification. 
• Removed the "Is the person responsible for the operations and administration of a Procurement Card Program?" question from the Oracle & Concur Approvers cat item.

Victor Mukhin

• Scientific Program

Title : Active carbons as nanoporous materials for solving of environmental problems

However, up to now, the main carriers of catalytic additives have been mineral sorbents: silica gels, alumogels. This is obviously due to the fact that they consist of pure homogeneous components SiO2 and Al2O3, respectively. It is generally known that impurities, especially the ash elements, are catalytic poisons that reduce the effectiveness of the catalyst. Therefore, carbon sorbents with 5-15% by weight of ash elements in their composition are not used in the above mentioned technologies. However, in such an important field as a gas-mask technique, carbon sorbents (active carbons) are carriers of catalytic additives, providing effective protection of a person against any types of potent poisonous substances (PPS). In ESPE “JSC "Neorganika" there has been developed the technology of unique ashless spherical carbon carrier-catalysts by the method of liquid forming of furfural copolymers with subsequent gas-vapor activation, brand PAC. Active carbons PAC have 100% qualitative characteristics of the three main properties of carbon sorbents: strength - 100%, the proportion of sorbing pores in the pore space – 100%, purity - 100% (ash content is close to zero). A particularly outstanding feature of active PAC carbons is their uniquely high mechanical compressive strength of 740 ± 40 MPa, which is 3-7 times larger than that of  such materials as granite, quartzite, electric coal, and is comparable to the value for cast iron - 400-1000 MPa. This allows the PAC to operate under severe conditions in moving and fluidized beds.  Obviously, it is time to actively develop catalysts based on PAC sorbents for oil refining, petrochemicals, gas processing and various technologies of organic synthesis.

Victor M. Mukhin was born in 1946 in the town of Orsk, Russia. In 1970 he graduated the Technological Institute in Leningrad. Victor M. Mukhin was directed to work to the scientific-industrial organization "Neorganika" (Elektrostal, Moscow region) where he is working during 47 years, at present as the head of the laboratory of carbon sorbents.     Victor M. Mukhin defended a Ph. D. thesis and a doctoral thesis at the Mendeleev University of Chemical Technology of Russia (in 1979 and 1997 accordingly). Professor of Mendeleev University of Chemical Technology of Russia. Scientific interests: production, investigation and application of active carbons, technological and ecological carbon-adsorptive processes, environmental protection, production of ecologically clean food.   

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Double-blind, Placebo-controlled, Randomized Study of the Tolerability, Safety and Immunogenicity of an Inactivated Whole Virion Concentrated Purified Vaccine (CoviVac) Against Covid-19 of Children at the Age of 12-17 Years Inclusive"

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Recruitment of volunteers will be competitive. A maximum of 450 children aged 12 to 17 years inclusive will be screened in the study, of which it is planned to include and randomize 300 children who meet the criteria for inclusion in the study and do not have non-inclusion criteria, data on which will be used for subsequent safety and immunogenicity analysis.

Group 1 - 150 volunteers who will be vaccinated with the Nobivac vaccine twice with an interval of 21 days intramuscularly.

Group 2 - 150 volunteers who will receive a placebo twice with an interval of 21 days intramuscularly.

In case of withdrawal of volunteers from the study, their replacement is not provided.

Inclusion Criteria:

• Volunteers must meet the following inclusion criteria:

Type of participants • Healthy volunteers.

Age at the time of signing the Informed Consent

• from 12 to 17 years inclusive (12 years 0 months 0 days - 17 years 11 months 30 days).

Paul • Male or female.

Reproductive characteristics

• For girls with a history of mensis - a negative pregnancy test and consent to adhere to adequate methods of contraception (use of contraceptives within a month after the second vaccination). Girls should use methods of contraception with a reliability of more than 90% (cervical caps with spermicide, diaphragms with spermicide, condoms, intrauterine spirals).
• For young men capable of conception - consent to adhere to adequate methods of contraception (use of contraceptives within a month after the second vaccination). Young men and their sexual partners should use methods of contraception with a reliability of more than 90% (cervical caps with spermicide, diaphragms with spermicide, condoms, intrauterine spirals).

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• Written Informed consent of a volunteer (14 years and older) and one of the parents to participate in a clinical trial.
• Volunteers who are able to fulfill Protocol requirements (i.e. answer phone calls, fill out a Self-observation Diary, come to control visits).

Non-inclusion criteria:

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SARS-CoV-2 infection

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• The axillary temperature at the time of vaccination is more than 37.0 ° C.
• Positive blood test for HIV, syphilis, hepatitis B/C.
• Acute infectious diseases (recovery earl

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Turn Your Curiosity Into Discovery

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40 facts about elektrostal.

Written by Lanette Mayes

Modified & Updated: 02 Mar 2024

Reviewed by Jessica Corbett

Elektrostal is a vibrant city located in the Moscow Oblast region of Russia. With a rich history, stunning architecture, and a thriving community, Elektrostal is a city that has much to offer. Whether you are a history buff, nature enthusiast, or simply curious about different cultures, Elektrostal is sure to captivate you.

This article will provide you with 40 fascinating facts about Elektrostal, giving you a better understanding of why this city is worth exploring. From its origins as an industrial hub to its modern-day charm, we will delve into the various aspects that make Elektrostal a unique and must-visit destination.

So, join us as we uncover the hidden treasures of Elektrostal and discover what makes this city a true gem in the heart of Russia.

Key Takeaways:

• Elektrostal, known as the “Motor City of Russia,” is a vibrant and growing city with a rich industrial history, offering diverse cultural experiences and a strong commitment to environmental sustainability.
• With its convenient location near Moscow, Elektrostal provides a picturesque landscape, vibrant nightlife, and a range of recreational activities, making it an ideal destination for residents and visitors alike.

Known as the “Motor City of Russia.”

Elektrostal, a city located in the Moscow Oblast region of Russia, earned the nickname “Motor City” due to its significant involvement in the automotive industry.

Home to the Elektrostal Metallurgical Plant.

Elektrostal is renowned for its metallurgical plant, which has been producing high-quality steel and alloys since its establishment in 1916.

Boasts a rich industrial heritage.

Elektrostal has a long history of industrial development, contributing to the growth and progress of the region.

Founded in 1916.

The city of Elektrostal was founded in 1916 as a result of the construction of the Elektrostal Metallurgical Plant.

Located approximately 50 kilometers east of Moscow.

Elektrostal is situated in close proximity to the Russian capital, making it easily accessible for both residents and visitors.

Known for its vibrant cultural scene.

Elektrostal is home to several cultural institutions, including museums, theaters, and art galleries that showcase the city’s rich artistic heritage.

A popular destination for nature lovers.

Surrounded by picturesque landscapes and forests, Elektrostal offers ample opportunities for outdoor activities such as hiking, camping, and birdwatching.

Hosts the annual Elektrostal City Day celebrations.

Every year, Elektrostal organizes festive events and activities to celebrate its founding, bringing together residents and visitors in a spirit of unity and joy.

Has a population of approximately 160,000 people.

Elektrostal is home to a diverse and vibrant community of around 160,000 residents, contributing to its dynamic atmosphere.

Boasts excellent education facilities.

The city is known for its well-established educational institutions, providing quality education to students of all ages.

A center for scientific research and innovation.

Elektrostal serves as an important hub for scientific research, particularly in the fields of metallurgy, materials science, and engineering.

Surrounded by picturesque lakes.

The city is blessed with numerous beautiful lakes, offering scenic views and recreational opportunities for locals and visitors alike.

Well-connected transportation system.

Elektrostal benefits from an efficient transportation network, including highways, railways, and public transportation options, ensuring convenient travel within and beyond the city.

Famous for its traditional Russian cuisine.

Food enthusiasts can indulge in authentic Russian dishes at numerous restaurants and cafes scattered throughout Elektrostal.

Home to notable architectural landmarks.

Elektrostal boasts impressive architecture, including the Church of the Transfiguration of the Lord and the Elektrostal Palace of Culture.

Offers a wide range of recreational facilities.

Residents and visitors can enjoy various recreational activities, such as sports complexes, swimming pools, and fitness centers, enhancing the overall quality of life.

Provides a high standard of healthcare.

Elektrostal is equipped with modern medical facilities, ensuring residents have access to quality healthcare services.

Home to the Elektrostal History Museum.

The Elektrostal History Museum showcases the city’s fascinating past through exhibitions and displays.

A hub for sports enthusiasts.

Elektrostal is passionate about sports, with numerous stadiums, arenas, and sports clubs offering opportunities for athletes and spectators.

Celebrates diverse cultural festivals.

Throughout the year, Elektrostal hosts a variety of cultural festivals, celebrating different ethnicities, traditions, and art forms.

Electric power played a significant role in its early development.

Elektrostal owes its name and initial growth to the establishment of electric power stations and the utilization of electricity in the industrial sector.

Boasts a thriving economy.

The city’s strong industrial base, coupled with its strategic location near Moscow, has contributed to Elektrostal’s prosperous economic status.

Houses the Elektrostal Drama Theater.

The Elektrostal Drama Theater is a cultural centerpiece, attracting theater enthusiasts from far and wide.

Popular destination for winter sports.

Elektrostal’s proximity to ski resorts and winter sport facilities makes it a favorite destination for skiing, snowboarding, and other winter activities.

Promotes environmental sustainability.

Elektrostal prioritizes environmental protection and sustainability, implementing initiatives to reduce pollution and preserve natural resources.

Home to renowned educational institutions.

Elektrostal is known for its prestigious schools and universities, offering a wide range of academic programs to students.

Committed to cultural preservation.

The city values its cultural heritage and takes active steps to preserve and promote traditional customs, crafts, and arts.

Hosts an annual International Film Festival.

The Elektrostal International Film Festival attracts filmmakers and cinema enthusiasts from around the world, showcasing a diverse range of films.

Encourages entrepreneurship and innovation.

Elektrostal supports aspiring entrepreneurs and fosters a culture of innovation, providing opportunities for startups and business development.

Offers a range of housing options.

Elektrostal provides diverse housing options, including apartments, houses, and residential complexes, catering to different lifestyles and budgets.

Home to notable sports teams.

Elektrostal is proud of its sports legacy, with several successful sports teams competing at regional and national levels.

Boasts a vibrant nightlife scene.

Residents and visitors can enjoy a lively nightlife in Elektrostal, with numerous bars, clubs, and entertainment venues.

Promotes cultural exchange and international relations.

Elektrostal actively engages in international partnerships, cultural exchanges, and diplomatic collaborations to foster global connections.

Surrounded by beautiful nature reserves.

Nearby nature reserves, such as the Barybino Forest and Luchinskoye Lake, offer opportunities for nature enthusiasts to explore and appreciate the region’s biodiversity.

Commemorates historical events.

The city pays tribute to significant historical events through memorials, monuments, and exhibitions, ensuring the preservation of collective memory.

Promotes sports and youth development.

Elektrostal invests in sports infrastructure and programs to encourage youth participation, health, and physical fitness.

Hosts annual cultural and artistic festivals.

Throughout the year, Elektrostal celebrates its cultural diversity through festivals dedicated to music, dance, art, and theater.

Provides a picturesque landscape for photography enthusiasts.

The city’s scenic beauty, architectural landmarks, and natural surroundings make it a paradise for photographers.

Connects to Moscow via a direct train line.

The convenient train connection between Elektrostal and Moscow makes commuting between the two cities effortless.

A city with a bright future.

Elektrostal continues to grow and develop, aiming to become a model city in terms of infrastructure, sustainability, and quality of life for its residents.

In conclusion, Elektrostal is a fascinating city with a rich history and a vibrant present. From its origins as a center of steel production to its modern-day status as a hub for education and industry, Elektrostal has plenty to offer both residents and visitors. With its beautiful parks, cultural attractions, and proximity to Moscow, there is no shortage of things to see and do in this dynamic city. Whether you’re interested in exploring its historical landmarks, enjoying outdoor activities, or immersing yourself in the local culture, Elektrostal has something for everyone. So, next time you find yourself in the Moscow region, don’t miss the opportunity to discover the hidden gems of Elektrostal.

Q: What is the population of Elektrostal?

A: As of the latest data, the population of Elektrostal is approximately XXXX.

Q: How far is Elektrostal from Moscow?

A: Elektrostal is located approximately XX kilometers away from Moscow.

Q: Are there any famous landmarks in Elektrostal?

A: Yes, Elektrostal is home to several notable landmarks, including XXXX and XXXX.

Q: What industries are prominent in Elektrostal?

A: Elektrostal is known for its steel production industry and is also a center for engineering and manufacturing.

Q: Are there any universities or educational institutions in Elektrostal?

A: Yes, Elektrostal is home to XXXX University and several other educational institutions.

Q: What are some popular outdoor activities in Elektrostal?

A: Elektrostal offers several outdoor activities, such as hiking, cycling, and picnicking in its beautiful parks.

Q: Is Elektrostal well-connected in terms of transportation?

A: Yes, Elektrostal has good transportation links, including trains and buses, making it easily accessible from nearby cities.

Q: Are there any annual events or festivals in Elektrostal?

A: Yes, Elektrostal hosts various events and festivals throughout the year, including XXXX and XXXX.

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