oral communication skills resume

Protect your data

This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy . You may choose to consent to our use of these technologies, reject non-essential technologies, or further manage your preferences.

• Resume and Cover Letter
• 11 Best Communication Skills...

11 Best Communication Skills for Your Resume (With Examples)

11 min read · Updated on February 13, 2024

Are you properly conveying communication skills in your resume?

When it comes to employment skills, few are more important than the ability to effectively communicate with others. No matter your profession, chances are that you'll need some level of communication skill to interact with co-workers, managers, subordinates, and customers. As a result, employers who are evaluating potential hires always want to see evidence of communication skills in a resume.

But which communication skills should you include in your resume to make the best possible impression on employers?

In this post, we'll explain why you need to highlight these skills in your resume, examine 11 of the top communication skills, and offer tips to help you demonstrate those abilities. We'll also provide examples that show you how to include this critical information.

Why should you include communication skills in your resume?

While your hard skills - specific, measurable, job-related abilities - typically form the core of any job description's required qualifications, soft skills cannot be overlooked in your resume. In fact, those interpersonal abilities can play a significant role in any hiring decision that involves two otherwise equally competent candidates. If you're competing for a job against someone with equivalent technical capabilities and experience, that difference in soft skills may determine who gets hired.

When you include communication skills in your resume, you're letting an employer know that you have interpersonal abilities that can make you a valuable member of their team. That's an important consideration for any employer, of course. Companies want new hires who can do more than just fulfill their duties; they want team players who fit well within their organization.

Related post : The Essential Steps of Your Communication Process

Types of communication skills

It's important to understand what we mean when we talk about communication skills. For our purposes, we can categorize these skills into three distinct types:

Verbal skills . These communication skills include everything from conveying information or persuading others to public speaking and dealing with customer complaints.

Written skills . Many jobs require the ability to write in a concise and informative manner. These skills can include everything from informal emails to professional briefs, client presentations, and detailed reports for superiors.

Interpersonal skills . The third type of communication skill involves all those abilities that you use to interact with others. They can include things like empathy, active listening, and conflict resolution.

  What are the top 11 communication skills employers want to see?

Below are 11 of the top communication skills for resumes. As you might expect, there are many others that you might want to consider as well. However, these 11 skills are among the most sought-after that employers are looking for in job candidates.

1.     Active listening

Active listening is a prized communication skill. This ability goes well beyond simply hearing what others say, and instead involves the ability to actively understand their message. People with these skills can connect with others, build trust, and participate in collaborative problem-solving efforts.

Active listening includes a host of other skills, including the ability to ask probing questions, provide nonverbal and verbal cues that show that you're paying attention, and paraphrase what you're hearing to confirm your understanding of the message.

Related post : What are the Types of Listening Skills? 8 Types Explained

2.     Empathy

Empathy is a vital interpersonal trait and one of the most important leadership communication skills. People with empathy tend to be more curious and open-minded, have a keener sense of self-awareness, and are less likely to be hostage to their own natural biases and preconceptions. They value other people's perspectives and are willing to entertain ideas that challenge their beliefs.

3.     Conflict management and resolution

Conflict is an inevitable feature of human interaction - including in the workplace. If you have excellent conflict resolution skills, it's important to highlight them in your resume. Employers will be interested in knowing that you're capable of resolving interpersonal conflict in your work setting, since that can have a direct and positive impact on productivity and workplace harmony.

4.     Presentation skills

There are many jobs that require the ability to make presentations to superiors, customers, shareholders, or even coworkers. Good presentation skills enable you to compellingly convey information to others, persuade them to consider your point of view, or simply keep your target audience apprised of relevant developments.

5.     Writing skills

Effective writing skills are important in virtually every industry and a wide variety of roles. Obviously, many jobs will require simple writing tasks like composing emails, but there are a whole host of other writing abilities that employers may be looking for. These can include everything from legal briefs or technical writing to advertising copy, marketing presentations, contract creation, and more. Depending on the job you're seeking, including these important communication skills in your resume could be vital.

6.     Team building

The ability to build and work with teams is another important leadership communication skill for your resume. Whether you're interested in a managerial or executive role, this skill set is something that you'll need to succeed in that leadership position. Effective team builders know how to work with others to solve problems, are skilled in delegating work to competent subordinates, and know how to help team members reach their full potential.

Related post : 20 Key Leadership Competencies for Success (Plus Tips!)

7.     Motivation

Employers also appreciate candidates who possess useful motivational skills. While the ability to set goals, maintain a positive attitude, and rally others to achieve a shared objective is essential for leadership, it can also be an invaluable skill for anyone who works in a collaborative setting. By including these communication skills in your resume, you can ensure that employers recognize your ability to inspire others and drive productivity in the workplace.

Related post : 6 Qualities of Managers Who Practice Inspiring Leadership

8.     Openness to feedback

Hiring managers also want to see that you're capable of receiving feedback, whether it's constructive criticism or praise. These skills reflect a commitment to teamwork and continual improvement, both of which are highly prized by today's employers. It's a bonus if you're also adept at providing feedback to others. That desire to develop as an employee and help others to reach their full potential can make you an attractive candidate for many jobs.

9.     Honesty

You might not think of honesty as a communication skill, but it is. Whether you're an entry-level worker or a manager, it's important for others to know that they can trust your words. Of course, honesty encompasses more than just being truthful. It also includes character traits like trustworthiness, responsibility, accountability, and reliability. Honest people are seen as authentic and confident, traits that all good leaders possess.

10.  Emotional intelligence

As the workplace has grown more complex in recent years, hiring managers have placed greater emphasis on employees' emotional intelligence. That's a fancy term that simply describes your ability to manage your own emotions, understand your own interactions with others, and use that knowledge and insight to control stress, relate to others, communicate in a clear and effective way, and manage conflict.

People with high emotional intelligence often excel at interpersonal relations in the workplace and tend to be competent leaders. Their ability to recognize their own emotions and the feelings of others around them can help them to make more informed decisions. Including examples of your use of emotional intelligence can help to highlight those critical interpersonal communication skills in your resume.

11.  Negotiating

Negotiation skills are also highly prized in most industries, so make sure that you highlight these abilities in your resume too. Successful negotiators are adept at problem-solving, persuasive communication, and conflict resolution - skills that are useful in nearly every industry. Include an achievement in your professional experience section that highlights your negotiation skills, demonstrating how those abilities provided measurable value to a previous employer. 

Tips you can use to highlight these skills in your resume

Of course, being familiar with these different communication skills is just the first step. You also need to know how to highlight them in your resume. The following tips can help you with that process.

Match your skills to keywords in the job posting

Always make sure that you review the job posting to identify specific communication-related skills that are listed as job requirements. Wherever possible, use those exact terms in your resume as you describe various communication skills that you've used in previous jobs. That will help to ensure that your resume is found by an applicant tracking system when an employer conducts a search.

Focus on measurable achievements

Don't just say that you have certain communication skills. Show that you have them by including them as achievements in your resume summary or professional experience section. Make sure that you describe how you used those skills to produce measurable value for your employer. Use real numbers to help the reader understand the type of value you can provide as a potential hire.

Always be brief and to the point

Brevity is important, since hiring managers often sift through dozens or even hundreds of resumes. Make sure that you highlight communication skills and other abilities as concisely as possible to optimize space in your resume. Remember also that your writing skills will be on full display as you create the resume, so you probably won't need to spend much time boasting about them.

Communication skills: resume examples you can use

As we noted, there are several ways that you can highlight communication skills in your resume. You can include mention of them in your resume summary, list several within your core competencies section, and highlight examples of their use in your professional experience section. Below are some examples to show you how this is done.

Communication skills in your resume summary

Detail-oriented Office Manager with 10 years of experience managing office operations and interdepartmental communications. Managed 21-person team responsible for accounts totaling $123 million a year. Researched, drafted, and implemented interoffice communication changes that reduced waste by 22%, expedited internal processing and increased departmental revenue by 19% in the first year.

Communication skills in your skills section

Including these communication skills in your core competencies, or skills, section is a simple matter. Pick the skills that most closely align with the job requirements, and list them in bullet point form alongside other key soft skills and your technical proficiencies. For example:

Copywriting

Email management

Media communications

Presentations

Team building

Training management

Office management

Organization

Time management

Decision-making

Communication skills in your work experience section

When it comes to including your communication skills in a work experience section, you again need to focus on notable achievements. Use real numbers that demonstrate value and create several bullet point accomplishment examples for each job listing in this section. You only need to include a couple of examples of how you used your communication skills, of course, since you'll likely also want to highlight other core job-related skills too. Here are some examples that show how to do this:

Reorganized office information flow to speed up client onboarding and account management, resulting in growth of 12% in client acquisition and an increase of 40% in retention

Created an innovative training program for new office transfers, focused on new skills and employee growth. Program resulted in 60% drop in employee attrition, contributing to a 13% increase in revenues in the first quarter of implementation

Negotiated resolution to client conflict that saved a $2 million project contract and led to a 30% expansion in business with the customer over the next two years

Related post : 47 Accomplishment Examples for Your Resume: Expert Picks

Achieve job search success by including communication skills in your resume

Much of your resume will be devoted to highlighting your job-related skills and experiences, but that's no reason to neglect these important soft skills. Conveying effective communication skills in your resume can be a terrific way to demonstrate that you're the best candidate for any job, and may be just what you need to differentiate yourself from your competition!

Are you still not sure if you've properly included your communication skills in your resume? Get a free resume review from our team of experts today!

Recommended reading:

Soft Skills Explained - and the Top 7 for Your Resume

What Are Skills? (With Examples and Tips on How to Improve Them)

These 14 Leadership Traits Can Fuel Your Career Success

Related Articles:

Do Hiring Managers Actually Read Cover Letters?

How to Create a Resume With No Education

Why You Lose When You Lie on Your Resume: Learning From Mina Chang

See how your resume stacks up.

Career Advice Newsletter

Our experts gather the best career & resume tips weekly. Delivered weekly, always free.

Thanks! Career advice is on its way.

Share this article:

Let's stay in touch.

Subscribe today to get job tips and career advice that will come in handy.

Your information is secure. Please read our privacy policy for more information.

• Resume Tips

Communication Skills on a Resume (Examples + Tips)

13 min read

Communication skills are something that almost every employer is looking for – and for good reason. Most jobs require some level of human interaction with coworkers, supervisors, subordinates, customers, or other stakeholders. Employers need employees with these abilities to ensure that their operations run smoothly and productively. It is thus vital to include communication skills on your resume if you want to ensure that you capture an employer’s attention during any job search.

In this post, we will explain why you need to include communication skills on your resume, examine the top five skills you need to highlight and 10 others that you may want to consider, and provide a communications skills resume template you can use to showcase your abilities.

Why should you include communication skills on your resume?

While hard skills will help show that you have the right qualifications for most jobs, soft skills are just as important for success. And when it comes to soft skills, few are as vital as the ability to communicate in a skillful way. By including communication skills on your resume, you demonstrate to employers that you can not only interact with customers, colleagues, and supervisors but also work as part of a cohesive and effective team.

How to include communication skills on a resume

Of course, you need to know how to include communication skills in a resume if you want to effectively convey these abilities to employers. To do that, you need to illustrate these skills in various sections of the resume rather than simply claim that you possess them. The following tips can help you ensure that your inclusion of these skills is as compelling as possible:

Don’t just list “excellent communication skills” in your skill section and assume that you’re done. You’ll need to include examples of how you used those abilities to solve problems, create value, or otherwise benefit your previous employers.

Make sure that your resume includes all the key qualifications you find in the job posting, using those exact terms. If a skill like team leadership is cited as a qualification, use that term in one of the achievement examples that you include in your resume.

Use real numbers to quantify the results your achievements provided for those prior employers. For example, instead of just writing that you used negotiation skills to close multiple deals for your last employer, show real value by quantifying those results: “Successfully negotiated and closed new client deals valued at more than $27 million.”

Communication skills resume template

If you’re wondering how all this might look in your resume, it may be helpful to see a simple template for including communication skills on your resume. Below, we’ve provided an easy-to-follow template that you can use to organize your own resume.

[Your name, phone number, email, LinkedIn URL]

[Headline, including desired job title]

[Summary statement. This should be 3-5 sentences highlighting your key skills and achievements to demonstrate value. Think of it as an elevator pitch that sells your qualifications to employers.]

[Core competencies section. This section should include both hard and soft skills. You can list any required communication skills here but be prepared to also highlight them in achievements in other sections of the resume.]

[Professional experience. This section should list your previous jobs in reverse order, beginning with your current or most recent position. Include the company name, job title, and employment dates for each position. Below each job, include several bullet point achievements – including those that relied on your communication skills.]

[Education. Your educational section needs to include the schools you attended, the years of attendance, course of study, degrees earned, and any relevant coursework. ]

Communication skills resume example

We’ve also put together a sample resume that highlights communication skills that you can use for inspiration or as a customizable guide for your own resume.

John Johnson

555-555-5555 • [email protected] • https://www.linkedin.com/in/JohnJohnson

Lead Corporate Negotiator with 10 Years of Fortune 500 Experience

Proven corporate negotiator and deal-closer with 10 years of success in closing multimillion-dollar client deals in the finance and manufacturing sectors. Organized, managed, and led a 20-person acquisition and merger team that created more than $500 million in value for our clients. Personally negotiated ABCD Corp. merger with EFG Inc, increasing company value by 23% while saving more than 1300 jobs.

Core competencies

Motivational speaking

Team building

Presentation

Copywriting

Computer proficiency

Data analysis

Media relations

Negotiation

Professional experience

ABCD Corp, 2015-2023

Chief Negotiator, Mergers & Acquisitions (M&A) Division

Led teams responsible for identifying M&A prospects to further company growth plans

Oversaw creation of M&A outreach, negotiation, and closure plans

Negotiated deals worth more than $400 million, with 72% M&A success rate

 Alpha, Inc., 2009-2015

Lead strategist, M&A

Created merger and acquisition strategies that successfully led to more than 35 completed deals in a 6-year period

Developed negotiation presentation plans that were used to achieve a 62% success rate by negotiation teams

Created and managed negotiator training program that boosted overall closure success rate for M&A by 29%

  Education

Bachelor of Communications, GoodSpeak College, 2008

Coursework: Digital Communications, Media Relations, Public Relations, Persuasive Speaking, Negotiation Theory

Different communication skills to highlight on your resume

When you’re evaluating your own communication skills, it’s important to remember that they all fall into two main categories. Those two forms of communication include verbal and nonverbal communication. Let’s consider each to get a better idea of how they can help you in your career.

Verbal communication

Most people are intimately familiar with verbal communication, which involves the use of words to convey ideas and messages. Verbal communication can occur person-to-person, in a phone call, during a video conference, or through text, email, and other forms of writing. This type of communication is an effective way to deliver information, share new concepts, and solve problems.

Nonverbal communication

While verbal communication is important, many experts believe that seventy percent or more of all human communication occurs without words. This nonverbal communication includes subtle things like facial expressions, body language, posture, and the tone of your voice. Even something as simple as maintaining or avoiding eye contact can impart useful information to other people.

Top 5 communication skills employers look for

Before you start listing communication skills in your resume, it can be helpful to ensure that you have a better idea of the type of abilities today’s employers are looking for. In the following sections of this post, we will examine some of those key communication skills, beginning with the top five communication skills that most employers always appreciate.

Emotional intelligence is more important than ever before. As the workplace grows ever more complex, employers need to know that each member of their team is cognizant of their colleagues’ emotions and points of view. This is especially true in environments where collaboration and workplace harmony are essential for success.

It is one thing to be able to communicate an idea. It is often quite another to do with the type of clarity that most people need if they are to fully understand your message. Whether you are giving directions or taking them, it is important to be able to do so in a direct and clear way. For example, if you not only provide instructions but offer an example that effectively illustrates those directions, you’re more likely to be understood by others.

Honesty and integrity in your communications are the most important keys to gaining others’ trust. Every employer wants to build a team made up of people who say what they mean and follow through on their word. Honest employees can be relied upon to be both responsible and accountable for their actions, transparent in their actions, and authentic in all their dealings.

Team building is a powerful skill that demonstrates an ability to communicate with others, collaborate as part of a group, and even motivate colleagues to reach new heights of success. Good team builders are adept at things like delegation, inspirational messaging, and problem-solving. This skill is one that is often associated with managers – but make no mistake: employers appreciate seeing it on the resume of any job candidate.

Active listening

Active listening is a skill prized by many employees because those who possess this ability can do more than just hear messages from others. They are also adept at understanding the true meaning of any message because they actively engage in conversations and know how to use questions and reflective listening to ensure clarity.

10 other communication skills to highlight in a resume

Of course, those five critical skills are just a small subset of the full range of abilities you can cite to demonstrate your communication skills. Below, we’ve compiled a list of 10 other communication-related skills that you can include in your resume to illustrate your ability to articulate information to others.

1.      Presentation

Are you experienced in giving presentations ? If so, then turn that skill into an accomplishment in your work experience section. For example:

Supplied superior customer service training and presentations to external and internal stakeholders, reducing training time and costs by 10% over 2 years.

2.     Negotiation

Negotiation skills will benefit you in many different industries including sales, business development, and law. Showing that you successfully negotiated a deal will display your great communication skills. Here is an example of how that might be conveyed in a resume:

Experienced in delivering high-quality work products in a variety of subject matter areas, building effective case strategies, and negotiating high-value, multimillion-dollar contracts for corporate clients.

3.     Coordinating human resources

It is impossible to manage or coordinate other people’s activities without effective communication skills. If you’ve ever managed people at any level of an organization, you can illustrate this ability in your resume through a well-constructed example of a quantifiable achievement.

Managed a team of 26 customer service employees, decreasing staff turnover by 20% with improved morale, and increasing customer satisfaction and retention by 15%.

4.     Written communication

Written communication is a vital skill for writers, marketers, office staff, and many other workers. While your whole resume serves as a testament to your writing ability, you can give more weight to your writing skills by mentioning how they've helped you succeed professionally. For example:

Created headlines, edited copy, and designed graphics and pages for both print and digital platforms.

5.     Conflict resolution

Whenever humans interact, there is always the potential for interpersonal conflict. If you’re adept at resolving these types of issues, you should demonstrate that by citing examples of your conflict resolution skills in your resume.

Regularly called upon to defuse conflicts within the team to reduce distraction and ensure that our combined attention remained 100% focused on our collective mission objective.

6.     Collaboration

As we mentioned earlier in the post, teamwork is essential in many different types of jobs. If your talents include the ability to collaborate effectively with others, then you should make sure that your resume includes that skill. Pick one or more jobs where you relied on this ability for success and include a bullet point example of how it benefited the company.

In collaboration with my team and other departments, successfully reorganized our sales process to increase lead generation by 22%, improve sales conversions by 18%, and increase profits by 19%.

7.     Persuasion

The ability to persuade others can be a vital communication skill that can help you supercharge your career. It is also one of those skills that most employers will prize, especially if you can demonstrate how your persuasiveness can add value to their bottom line. One way to illustrate that persuasive ability is to highlight instances where you’ve been able to persuade others in ways that benefited your employers. For example:

Led acquisition advance team tasked with persuading target company leaders to consider selling their enterprises. Utilized persuasive techniques to achieve more than 19% success rate on first attempts, 52% success rate on second contact.

8.     Open-mindedness

One of the most important communication skills these days involves the ability to maintain an open mind. Are you someone who values other people’s perspectives and ideas? Do you enjoy brainstorming with others to come up with new and creative solutions to problems? If so, then that open-minded approach to new information and points of view is a strength that you should share on your resume.

Led diverse team in collaborative effort to brainstorm new ideas and solutions for needed technological system changes, resulting in implementation of new systems that improved company logistical efficiency by 33%.

9.     Motivational speaking

Your ability to inspire others by using your voice to motivate them to new heights of success can also be an attractive communication skill for many employers. After all, motivational skills are essential for any management or leadership position. If you’ve ever been in any situation where you needed to motivate your colleagues to achieve a goal, be sure to include that as one of your achievements.

As team leader, incorporated daily stand-up meetings to motivate and focus team members, which helped increase productivity by 28% in just 6 months.

10.  Giving and receiving feedback

Employers also want to know that you’re capable of receiving feedback, and even providing it depending on your role. Are you someone who always wants to hear constructive criticism or even negative feedback? That desire to be accountable so that you can continue to improve is something that employers will be eager to know about you. They’ll also appreciate your ability to offer constructive advice to other members of your team.

This is one of those skills that you may want to highlight in your summary statement if you’re focused on receiving criticism. For example:

Dedicated team leader who seeks out constructive feedback to fuel consistent growth and improvement in performance metrics.

On the other hand, if you’re usually the one providing the feedback, you may want to mention that in one of your work history achievements.

Provided monthly, quarterly, and annual performance reviews for team members, as well as more frequent feedback designed to prevent performance issues before they became serious problems.

Your communication skills on a resume can make all the difference

Knowing which communication skills to put on a resume could help determine the type of impression you make on any prospective employer. That’s why it’s so important to understand which skills employers are looking for and make sure that your skills align with those needs. 

So, take the time to assess your key communication skills and pay careful attention to the qualifications cited in any job posting. If you can ensure that those cited skills align well with the communication skills on your resume, you can increase your chances of landing an interview.

Want to ensure that you have the right communication skills on your resume? Head on over to get your free resume review from our team of experts to learn whether your resume has what it takes to help you achieve your job search goals.

Recommended reading:

The Best 10 Skills to Put on Your Resume

Top 15 Skills Employers Are Hiring For in 2023

Interpersonal Skills Can Give You the Competitive Career Advantage You Need

Ken Chase, Freelance Writer

During Ken's two decades as a freelance writer, he has covered everything from banking and fintech to business management and the entertainment industry. His true passion, however, has always been focused on helping others achieve their career goals with timely job search and interview advice or the occasional resume consultation. When he's not working, Ken can usually be found adventuring with family and friends or playing fetch with his demanding German Shepherd. Read more resume advice from Ken on  ZipJob’s blog .

Our resume services get results.

We’ve helped change over 30,000 careers.

Get a free resume review today

Our experts will review your resume’s grammar, layout, and ability to pass ATS — all free and delivered straight to your inbox.

PROTECT YOUR DATA

This site uses cookies and related technologies for site operation, and analytics as described in our   Privacy Policy. You may choose to consent to our use of these technologies, reject non-essential technologies, or further manage your preferences.

Press Enter to search

Communication Skills on Resume: What Do Recruiters Look For?

Need to demonstrate communication skills to land a job? Copy these examples and follow these practical tips for showing those skills on your resume.

3 years ago   •   8 min read

"This role requires excellent written and verbal communication skills."

If this line looks familiar, that’s because it’s on nearly every job description. It’s kind of a no-brainer — nearly every job requires some form of communication, so employers want to see evidence of those skills on your resume.

The question is, how do you convince a hiring manager you have what it takes based on your resume alone? How do you show you have great communication skills without simply stating that you’re “great at communication.”

In this article, we’ll discuss how to show your strong communication skills through detailed examples, the best competitive communication skills to highlight on your resume, and what recruiters are really looking for when they ask for good communication.

Why is communication so important

Communication is a hidden skill — you use it all the time, but rarely notice it. In some jobs, the need for clear communication is obvious, like if the position involves a lot of writing or public speaking . In others, it’s more subtle, but things like taking direction, working with clients, and conflict resolution are all clear forms of workplace communication. Every position, no matter the field, can benefit from good communication, hence why it’s a must-have for your resume.

How to demonstrate communication skills on your resume

Here are the top tips for listing communication skills on your resume:

• Remove vague words like “communication skills”, and instead, list detailed, specific examples of times you’ve communicated well.
• Review the job description to identify the kinds of communication skills the job is looking for, such as presenting, influencing, managing, and written communication, and detail your experience with these particular skills.
• Use strong action verbs and quantified results to create memorable statements. For example, instead of writing “Responsible for communication,” state that you “orchestrated a communication strategy that increased team efficiency by 30%.”
• Use bullet points to make your points easy to scan.
• Highlight relevant hard skills like languages that show your ability to communicate well.

Now, let’s dive into what skills recruiters are really looking for when they ask for “good communication” and the best examples of communication skills to include on your resume.

What recruiters mean by “good communication skills”

When recruiters ask for candidates with good communication skills, they’re not just looking for people who know how to chat around the office. They’re looking for candidates who can effectively communicate with colleagues and clients, discuss performance, resolve conflicts, and have experience communicating in their particular professional setting - be it a team environment, a remote workplace, social media, or delivering presentations.

The best way to determine what type of communication each particular role requires is to look at the job description. Here is a list of commonly sought-after communication skills you’ll likely see listed in a variety of job postings:

• Speaking and listening
• Negotiating
• Teamwork and relationship building
• Sales and pitching
• Business writing
• Social media
• Visual communication
• Marketing copy
• Giving and accepting feedback

If you’re looking to get more specific, check out our list of skills and keywords , broken down by your industry and job title.

Where to list communication skills on your resume

Communication is a soft skill, which means the do’s and don’ts of listing it on your resume are simple:

• Don’t list communication in your skills section or write that you have “excellent communication skills.” When it comes to communication, you need to show, not tell!
• Do describe accomplishments that involve good communication throughout your resume, in your work experience, resume summary, and education section.
• Do mention hard skills related to communication in your skills section, such as language proficiency and digital tools like Slack or Teams.
• Do use your resume itself as an example of good communication. This means proper grammar, no spelling mistakes, and good punctuation.

How to describe communication on your resume

The first step in highlighting good communication skills is to avoid repeating the same word or phrase over and over. When building your bullet points, try these action verbs instead:

• Interpreted
• Corresponded

Top communication skills to put on your resume - with examples

Here are the top communication skills to list on your resume that are relevant to almost all industries, with examples of how to showcase these skills through quantified bullet points.

Conflict resolution

Whether you're negotiating million-dollar contracts or resolving customer complaints, conflict resolution is a critical skill in any workplace. It involves handling disputes effectively, mediating between parties, and arriving at mutually beneficial solutions. On your resume, illustrate these skills by explaining an issue, how you resolved it, and what benefits your company gained. For example:

• Supported management with handling and resolving human resources issues, decreasing employee complaints by 70%.
• Resolve customer disputes and enhanced customer satisfaction ratings by 25%.

Digital tools and social media expertise

In today's digital environment, proficiency in modern communication tools like Slack, Zoom, or Microsoft Teams is essential, while social media expertise is increasingly in demand for marketing and customer-facing roles. Demonstrating your ability to effectively use these tools can set you apart in a competitive job market.

Describe your skills by detailing what particular tools you’re proficient with, and include results-based data, such as social media campaigns you’ve run or the number of teams you've collaborated with on Slack. For example:

• Efficiently managed team projects and communications across global time zones using Slack and Zoom, leading to a 40% increase in project delivery efficiency.
• Directed 10+ social media campaigns for RSP clients on Facebook, Twitter, and Instagram.

Leading meetings and team collaboration

Discussing leading meetings and team projects highlights your ability to convey ideas, engage with audiences, and facilitate group interaction. These skills reflect not only good communication but also leadership and management skills. To show this, describe an accomplishment demonstrating your ability to manage personnel, host meetings, or coordinate reports and other correspondence. For example:

• Managed international stakeholders in India, United Kingdom, and Hong Kong by hosting daily standups and coordinating weekly status reports.

Verbal and written communication skills

Highlight both your verbal and written communication skills by mentioning presentations, reports, emails, or projects. Include hard numbers — like the number of marketing emails you wrote, new leads generated, or major accounts you landed — to show the positive outcome of your involvement. For example:

• Wrote and produced 100+ client prospecting video emails, leading to 50+ leads and landing major accounts.

Delivering education and training

Training others is an invaluable skill that showcases leadership, communication, and conflict resolution. If you've led training, mentored new staff, or guided clients through a complicated process, highlight these accomplishments. For example:

• Directed and advised 10+ business partners through annual talent assessments, discussions, and proactively pipelining for future openings.

Communicating with clients

Building relationships with clients is another soft skill closely related to communication. Creating a positive atmosphere, maintaining client relationships, and reaching out to community partners are all valuable skills. Including metrics elevates your bullet points from subjective to objective. For example:

• Established and maintained positive internal and community relations through on-site recruitment and telecommunications, ensuring 93% community acceptance.

How to show communication skills in different sections of your resume

As mentioned above, you can showcase great communication skills throughout your resume, as well as in your cover letter, online profiles, and during any professional correspondence. Here is how to showcase different communication skills in various sections of your resume:

Under professional work experience

The work experience section of your resume is the best place to list communication skills. You don’t need to have worked in a communication-heavy role to do this — every job uses communication skills. Using the job description as a starting point, identify what kind of communication skills the position requires and address each one with a bullet point accomplishment.

Once you’ve done that, use the tool below to search for skills for the job you’re applying to. You also have the option of adding in your resume — the tool will quickly scan it and tell you which skills are missing and which you need to add.

Through education, projects, and activities

If you don’t have a lot of paid work experience, or you’re struggling to find examples of good communication, that’s okay. Personal or academic projects and extracurricular activities can be used to show excellent communication skills, especially if you’re a current student or recent graduate.Use action-focused bullet points for these, too, and include metrics wherever possible.

In your hard skills section

You shouldn’t list communication in the skills section of your resume, but you can list hard skills that demonstrate strong communication. Language proficiency , is a great skill to inclide here, as well as particualr digital communication tools, such as Slack, Zoom, Trello, or Microsoft Teams.

In your cover letter

Showing most soft skills on a resume is difficult because there’s no way for hiring managers to evaluate those skills for themselves. Communication is an exception to this rule — Your resume itself, and in particular your cover letter , is a direct example of your written communication skills. Make sure your application, and any other communications, are well-written, succinct, and error-free by always proofreading to catch any errors.

Common mistakes to avoid when showcasing communication skills

Here are some key pitfalls to watch out for when trying to showcase good communication skills on your resume:

• Overusing generic phrases : Avoid vague language and overused terms like "excellent communication skills" or "strong communicator." These phrases are too general and don't provide a clear picture of your actual abilities.
• Lacking specific examples : Failing to provide concrete examples where your communication skills made a positive impact is a common mistake. Employers want real-world examples that demonstrate your skills in action.
• Not tailoring your examples to the job : Not tailoring your communication skills to the specific job you're applying for can be a missed opportunity. Highlight aspects of your communication that align with the job description.
• Neglecting digital communication skills : In today's digital world, not showcasing your proficiency with modern communication tools like Slack, Zoom, or Microsoft Teams can be a significant oversight.
• Overstating your abilities : Be honest about your level of proficiency. Overstating your skills can lead to challenges if you're unable to meet the expectations set by your resume.

Top-Tip: Create personal branding through good communication

One crucial aspect often overlooked when showcasing communication skills is the role these skills play in personal branding. Personal branding is about how you present yourself to potential employers and the unique mix of skills and experiences that make you an ideal candidate. Think of it as your USP, or unique selling point.

When you describe your communication skills, think about how these skills have helped you achieve results and how they reflect your professional brand. For instance, if your selling point is that you’re an effective team leader, highlight instances where your communication skills facilitated team success or resolved conflicts. Or if your brand is about being innovative, highlight how your communication skills have been pivotal in driving change or adopting new technologies in your previous roles.

Ensuring that this theme, or “personal branding”, is reflected throughout your resume can transform a list of job duties into a compelling narrative, painting a picture of a dynamic and capable professional.

Find out how well you score on communication skills

The most important thing to remember when listing communication skills on your resume is show don’t tell . An easy way to check if you’ve actually shown hiring managers your strong communication skills is to upload your resume to the tool below. It’ll tell you if your resume has shown enough communication skills, as well as other soft skills like leadership or problem-solving skills.

Spread the word

Changing job titles on your resume: do’s and don’ts, listing freelance work on your resume: a 2024 guide, keep reading, how to show bilingualism on your resume (with examples), oops what to do if there’s a mistake on your resume, getting the basics right: resume line spacing, subscribe to our newsletter.

Stay updated with Resume Worded by signing up for our newsletter.

🎉 Awesome! Now check your inbox and click the link to confirm your subscription.

Please enter a valid email address

Oops! There was an error sending the email, please try later

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

How Should you Show That you Have Communication Skills on Your Resume?

Here are the top ways to show your Communication skills on your resume. Find out relevant Communication keywords and phrases and build your resume today.

Is your resume ATS-friendly?

Drop your resume here or upload a file to find out if the skills in your resume are readable by an ATS.

In This Guide:

What are communication skills, why are communication skills important on your resume, what skills, activities, and accomplishments help you highlight your communication skills, communication skills: key takeaways for your resume.

Did you know that around 85% of employees and executives believe that the lack of effective collaboration and communication is the main reason for workplace failures? Or that employees who communicate effectively could increase their productivity by 25%?

Effective communication is all about having your ideas and understandings heard and doing the same in return. That, plus the ability to convince people to act upon your ideas.

Having communication skills means that you are not just exchanging information with a partner, but rather understand the emotions and intentions behind everything you hear.

Yes, this sounds intrinsic, but it actually requires a lot of situational awareness and emotional intelligence. Being an effective and respectful communicator would save you the trouble of dealing with misunderstandings and frustration.

The reason why employees are after candidates who stand out as good communicators is that effective communication is directly related to business performance.

Just imagine having a team of impatient employees who are not able to listen and negotiate well, lack a sense of humor and cannot express their ideas and position with confidence.

Well, this is the ideal recipe for project failure. Usually, business tasks require the participation of more than one person. No matter how easy or complex such a task is, the successful implementation depends on the communication skills of the responsible team.

So, employees who have communication skills are not only preferred by the managers of a company. They are the preferred colleagues, mentors, and points of contact by clients.

It’s not enough to mention that you are an attentive listener, confident speaker, or team player. Instead, to showcase your communication skills, focus on highlighting specific situations where your excellent communication has played a crucial role.

Saying the right thing at the right time can really make the difference and turn the tide in your favor. Here are some examples of skills and personal qualities that would demonstrate that you are adept at having productive and meaningful conversations.

• Positive attitude & Confidence: being able to dominate a conversation does not mean that you have to be pushy and impatient. Instead, to reach your end goal, you can rely on your charisma, confidence, and friendly attitude.
• Focus & Control of emotions: staying present in the moment of the conversations and focused on your and your partner’s objectives is essential. In addition, you should be able to stay calm even if things don’t seem to go your way.
• Non-verbal communication & Body language: while in a conversation, you can improve the way you express your ideas and goals by relying on body language. This helps the other party connect with you better and understand your viewpoints.

How to demonstrate communication skills on your resume:

• Explain how your friendly and positive attitude has boosted the levels of teamwork and has helped increase organizational productivity.
• Give examples of times when you have sought feedback from your superiors and have given constructive feedback to colleagues and interns.
• Mention some occasions when you have kept an open mind during a brainstorming session, which resulted in a better group discussion.
• Explain how your negotiations skills and empathy have helped you reach a specific goal in your workplace.
• Mention some achievements connected to collaborating with colleagues from other departments and new employees.

As much as we might think that communication skills are a natural human trait, they are not. And that is why it is important to convince your future employer that you actually possess what it takes to work in a team or to be in charge of a team.

This can be done by taking this big and vague notion of “communication skills” and breaking it down into smaller and more specific abilities and situational examples.

If you need some inspiration, take a look at the following snippets from Enhancv users who found a way to demonstrate their effective communication skills.

Just make sure that you take the time to consider what it personally means to you to be a good communicator. From then on, the examples will follow intrinsically.

Example 1: Demonstrate communication skills in the experience section

Job situation: Junior Project Manager applies for the position of a Marketing Specialist

• • Collaborated with a team of 10 fellow Junior Project Managers and 5 Senior Managers.
• • Received a small promotion within six months due to positive feedback from the business clients that I was in communication with.
• • Was in charge of managing the relations with 40 business clients, understand their needs and translate that to deliverables for the marketing team.
• • Delivered monthly presentations in front of the Senior Management team to report on progress.

These examples demonstrate that the candidate for the position of Marketing Specialist is a very emotionally intelligent and confident person.

He/she is clearly not afraid to take a lead on some projects but is also open to receiving feedback.

The fact that the candidate mentions being in charge of leading the communication with clients speaks that he/she is well able to have up-to-the-point conversations while keeping an upbeat attitude.

Being the bridge between external and internal stakeholders, meaning clients and the team, the Junior Project Manager appears as a good listener and negotiator.

Example 2: Demonstrate communication skills in the resume summary section

Job situation: Financial Analyst applies for the position of Junior Portfolio Manager

This resume example communicates determination, hard work, and resourcefulness. The fact that the applicant has been working in a small startup team highlights that he/she has successfully gone through a lot of communication and organizational challenges.

Example 3: Show your communication skills in your achievements sections

Job situation - PR Specialist applies for the position of Head of Communication

Make sure you build yourself an image of a professional communicator. Not only one that communicates effectively in the office but one that is confident to speak under the spotlight and in front of big crowds.

Example 4: Demonstrate the skill through other sections of your resume

Effective communication is something that one learns through experiences. So, include in your resume examples of hobbies and group activities. Topple that with organizations that you have been part of as well as volunteering initiatives.

If you are the kind of a public speaking person, mention some of the occasions that you have presented in front of an audience.

Last, but not least, you can include any relevant courses and certifications that you have completed. For example, a soft skills training course or a negotiations class.

It’s all about the soft skills: show that you are empathetic, understanding, and open-minded, build an impression of a person that is pleasant to talk to. Don’t forget to stress how important feedback is to you and that you proactively seek it.

Balance out between confidence and compromise: effective communication requires that parties compromise, so you should demonstrate your readiness to step back if needed. On the other side, show that you are also confident in yourself and pursue your goals.

• Resume Skills

A Guide to Finding a Headhunter

Do you indent paragraphs in a cover letter, how to use freelance work to add value to your resume, how to list multiple jobs at the same company on a resume, sure-fire zoom interview tips to ace your online interview, should i make my resume in word.

Find out how you have showcased your skills & optimize your resume

• Create Resume
• Terms of Service
• Privacy Policy
• Cookie Preferences
• Resume Examples
• Resume Templates
• AI Resume Builder
• Resume Summary Generator
• Resume Formats
• Resume Checker
• How to Write a Resume
• Modern Resume Templates
• Simple Resume Templates
• Cover Letter Builder
• Cover Letter Examples
• Cover Letter Templates
• Cover Letter Formats
• How to Write a Cover Letter
• Resume Guides
• Cover Letter Guides
• Job Interview Guides
• Job Interview Questions
• Career Resources
• Meet our customers
• Career resources
• English (UK)
• French (FR)
• German (DE)
• Spanish (ES)
• Swedish (SE)

© 2024 . All rights reserved.

Made with love by people who care.

• Career Blog

30 Effective Communication Skills to Include in a Resume

As job seekers, we often hear the phrase “communication skills” mentioned in job postings, interviews, and networking events. It’s not surprising considering that effective communication is an essential aspect of any job, regardless of the industry.

In today’s competitive job market, candidates must showcase their communication skills on their resumes to stand out from the crowd. Effective communication skills on a resume can demonstrate your ability to articulate ideas, build relationships, solve problems, and contribute to team success.

This article will cover 30 effective communication skills to include in a resume, providing job seekers with valuable insights on how to highlight their communication proficiency. Read on to discover the best ways to showcase your communication skills and get noticed by employers.

Verbal Communication Skills

Exceptional communication skills are essential for success in any profession. Verbal communication skills, in particular, enable us to express our thoughts, ideas, and emotions effectively. In this section, we will discuss five essential verbal communication skills that you should highlight in your resume.

1. Public Speaking

Public speaking is a skill that can intimidate many people, but it’s one that’s necessary in many professional settings, from pitching ideas to presenting reports. The ability to deliver confident and articulate presentations can set you apart from your peers. If you have experience delivering presentations and addressing large groups, make sure to showcase this skill on your resume.

2. Active Listening

Active listening is the ability to listen intently to someone, to understand their message and respond appropriately. This skill requires focus, patience, and empathy. In today’s fast-paced business environment, people are often in a rush to give their opinion and overlook the importance of listening. Highlighting active listening on your resume can demonstrate that you are a team player who values collaboration.

3. Negotiation

Negotiation is critical in many professions such as sales, marketing, and law. The skill to persuade others to a common ground and achieve desired outcomes can be the difference between you and your competitors. The ability to negotiate could also be useful in day-to-day work situations like getting deadlines extended or managing client expectations.

4. Persuasion

Persuasion is the ability to influence others’ decisions or opinions by presenting logical arguments with supporting evidence. This skill is especially useful in sales, marketing, and advertising. Having persuasive skills can help you close more deals, generate leads, and create compelling marketing campaigns.

5. Confidence

Confidence is a vital component of effective verbal communication. It helps you articulate your message with clarity, conviction, and authority. Confidence helps establish trust with clients and colleagues, giving them the assurance that you know what you are talking about. High confidence levels also help when meeting new people or networking.

Verbal communication skills are a critical component of any successful career. Emphasizing these five skills on your resume can help you differentiate yourself positively from other candidates. Make sure you highlight your experiences and achievements in these areas and include any relevant metrics where possible.

Written Communication Skills

When it comes to job applications, written communication skills are crucial. Hiring managers want to know that potential employees can write clearly and accurately. Here are five key skills to highlight on your resume:

Grammar and spelling

Poor grammar and spelling can make even the most impressive content appear sloppy and unprofessional. Attention to detail is important when it comes to written communication. Be sure to review your work for errors and consider using spell check and grammar check tools.

Organizing ideas

Strong writing is well-organized and easy to follow. Before you start, think about the structure of your content. Consider using headings or subheadings to break up large sections of text. An outline can also be helpful to ensure your ideas flow logically.

Writing concisely

In today’s fast-paced world, attention spans are short. To be an effective communicator, it’s important to get to the point quickly. Cut unnecessary jargon and keep paragraphs short. Consider using bullet points or numbered lists to make key points stand out.

Storytelling

Employers want to see that candidates can write content that engages readers. A great way to do this is through storytelling. Include personal anecdotes or case studies when possible. This makes your content more relatable and memorable.

Adaptability to different styles

Different writing styles may be required depending on the job or project. The ability to adapt your writing style is essential. Be sure to read job descriptions carefully and tailor your resume accordingly. Familiarize yourself with different writing styles and be willing to adapt as needed.

Effective written communication skills are important for anyone looking to secure a job. Highlighting your skills in grammar and spelling, organizing ideas, writing concisely, storytelling, and adaptability to different styles on your resume can set you apart from other candidates. Nonverbal communication skills are just as important as verbal skills when it comes to effective communication. In fact, nonverbal communication can play a significant role in conveying a message, sometimes even more so than the words themselves. Here are the top five nonverbal communication skills that you should include in your resume:

1. Eye contact

Maintaining eye contact with your audience is one of the most important nonverbal communication skills. It indicates that you are confident, engaged, and interested in the conversation. Avoiding eye contact can be interpreted as disinterest, discomfort, or even dishonesty. Be sure to practice making eye contact with others when speaking with them, as this will not only help you communicate more effectively but also make you appear more trustworthy and confident.

2. Body language

Body language refers to the way you hold yourself during conversations. Your posture, movement, and facial expressions can all communicate nonverbally to your audience. Good body language conveys confidence, openness, and trustworthiness. Some examples of effective body language include standing or sitting up straight with your shoulders back, nodding your head to indicate understanding and agreement, and leaning slightly forward to show interest.

3. Tone of voice

The tone of your voice can convey a great deal of information about the message you are trying to communicate. The way you speak can signal whether you are confident or unsure, excited or bored, sincere or insincere. When speaking with others, make sure to vary your tone of voice to reflect the message you are trying to convey. Use tone to communicate enthusiasm, concern, interest, or conviction.

4. Facial expressions

Facial expressions can say a lot about your emotions and your intentions. A smile can signal warmth and friendliness, while a frown can indicate displeasure or discomfort. Raised eyebrows can show surprise or curiosity, while a furrowed brow may signal worry or concern. When communicating with others, be aware of your facial expressions and strive to use them consciously to convey your message.

5. Gestures

Gestures are another important nonverbal communication skill. They can be used to emphasize a point, communicate a feeling, or convey information. For example, pointing can be used to indicate direction or highlight a specific object, while hand gestures can be used to express excitement, agreement, or even frustration. Be careful not to overuse gestures, as excessive or inappropriate gesturing can be distracting and detract from your message.

Nonverbal communication skills are an essential part of effective communication. Be sure to include these skills in your resume, as they are highly valued by employers and can be a critical factor in your success in the workplace. Practice these skills regularly, and you’ll be well on your way to becoming a master of nonverbal communication.

Interpersonal Communication Skills

When it comes to building strong relationships with colleagues, clients, and managers, interpersonal communication skills are vital. Below are five skills you should include in your resume, along with tips for improving them.

Empathy is the ability to understand others’ feelings, thoughts, and perspectives. It’s a crucial skill for effective communication because it helps you connect with others on a deeper level. To improve your empathy, try to put yourself in the other person’s shoes. Listen actively, and ask questions to clarify their perspective.

Conflict resolution

Conflict resolution is the ability to resolve differences and disagreements with others in a productive way. This includes finding common ground and compromising when necessary. To improve your conflict resolution skills, practice active listening, and avoid taking sides. Focus on finding a solution that works for both parties.

Collaboration

Collaboration is the ability to work effectively with a team towards a common goal. This requires good communication skills, as well as the ability to share ideas and listen to other people’s input. To improve your collaboration skills, practice active listening, and ask for feedback from others. Be open to new ideas, and make sure everyone on the team feels heard.

Giving and receiving feedback is an important part of effective communication. It helps you improve your performance, as well as build stronger relationships with others. To improve your feedback skills, make sure you’re clear and specific when giving feedback. When receiving feedback, try to be open-minded and non-defensive. Take the feedback as an opportunity to grow and improve.

Understanding cultural differences

In today’s globalized world, it’s essential to understand and respect cultural differences. This includes differences in communication styles, customs, and values. To improve your cultural understanding, educate yourself on different cultures and customs. Be open-minded and respectful when interacting with people from different backgrounds.

Including these five interpersonal communication skills in your resume can help you stand out as a strong communicator and team player. By practicing empathy, conflict resolution, collaboration, feedback, and cultural awareness, you can build stronger relationships with colleagues and clients, and contribute to a more positive work environment.

Leadership Communication Skills

Effective communication is crucial in any leadership position as it helps leaders to inspire, guide, and motivate their team members towards a common goal. In this section, we will discuss the following leadership communication skills that should be included in a resume:

Motivating team members is one of the primary responsibilities of a leader. An effective leader should be able to communicate with their team members in a way that inspires them to achieve their best performance. This can be achieved by recognizing and rewarding team members’ achievements, offering constructive feedback, and creating a positive work environment that fosters growth and development.

Delegating tasks is an essential aspect of leadership communication. Leaders must be able to effectively communicate their expectations to their team members and delegate tasks according to their strengths and weaknesses. A good leader should be able to trust their team members to handle delegated tasks effectively, while still providing guidance and support when needed.

Inspiration

Inspiring team members is another critical leadership communication skill. A great leader should be able to inspire their team by setting a good example, effectively communicating their vision, and creating a sense of purpose that motivates team members to work towards a common goal.

Visionary communication

A visionary leader must communicate their vision to their team members effectively. This involves creating a compelling message that inspires team members to work together towards a common objective. Visionary communication should highlight the benefits and outcomes of the vision, helping team members to understand how their contributions can help realize the vision.

Decision making

A leader must make informed decisions that benefit the entire team. Decision-making skills are critical in leadership communication as they can help teams to avoid roadblocks and stay on track towards their goals. Effective decision-making involves analyzing relevant data, communicating with team members, and weighing up different perspectives before making an informed decision.

Effective leadership communication skills are essential for any leader looking to succeed in their role. By including these skills in your resume, you can demonstrate your ability to lead, inspire, and motivate teams towards a common goal, making you a valuable asset to any organization.

Technological Communication Skills

Technology has revolutionized the way we communicate, and to succeed in today’s workplace, it’s important to have strong technological communication skills. Here are five technological communication skills that will make you a valuable asset to any team.

Email Etiquette

Email is a vital form of communication in the workplace, and mastering email etiquette is crucial. Clear and concise subject lines, proper grammar and tone, and timely responses all contribute to professional email etiquette. Remember to always proofread your emails and avoid using slang or abbreviations.

Video Conferencing

Video conferencing allows for remote collaboration and is becoming more common in today’s workplace. It’s important to know how to set up a video conference, use the appropriate software, and dress professionally for the camera. Pay attention to body language, maintain eye contact, and avoid distractions during the call.

Social Media Communication

Social media is no longer just a platform for personal use. Many businesses utilize social media to communicate with customers and collaborate with colleagues. Knowing how to effectively communicate on social media platforms such as LinkedIn and Twitter can give you an edge in your career. Remember to always maintain a professional tone and represent your brand well.

Mobile Communication

With the rise of smartphones and mobile devices, mobile communication has become a significant aspect of workplace communication. It’s important to know how to communicate effectively on mobile devices, including text messaging and mobile email. Be mindful of your tone and response time when communicating on the go.

Virtual Communication

Virtual communication, including remote work and teleconferencing, requires strong communication skills. It’s important to be clear and concise in your communication, avoid technical glitches, and maintain professionalism. Good virtual communication skills can improve collaboration and productivity among remote teams.

Mastering technological communication skills is essential to succeeding in today’s workplace. By improving your email etiquette, video conferencing, social media communication, mobile communication, and virtual communication skills, you will stand out as a valuable employee and team member.

Related Articles

• Temporary Employees: What You Need to Know in 2023
• Top 20 Assembly Line Worker Resume Examples for 2023
• Fashion Consulting: Job Description, Salary, and Skills
• 10 Business Development Manager Resume Examples for 2023
• Analytical Skills: Definition and Examples for Resume

Rate this article

0 / 5. Reviews: 0

More from ResumeHead

50 Inspiring Examples for 7 Communication Skills for a Resume

By Status.net Editorial Team on November 22, 2023 — 6 minutes to read

When crafting your resume, highlighting your strong communication skills is essential. Here are some top skills to consider and examples of how to showcase them on your resume.

• Active Listening: Demonstrate your ability to be receptive and engage in the conversation. For example: Successfully facilitated team meetings by actively listening to colleagues and providing constructive feedback.
• Verbal Communication: Showcase your ability to express ideas clearly and effectively. For example: Presented quarterly reports to the executive board, effectively communicating the sales team’s achievements.
• Written Communication: Emphasize your capacity to create clear, concise written documents. An example may be: Developed and maintained monthly newsletter for the marketing department, reaching over 500 employees.
• Empathy: Understanding others helps foster strong professional relationships. For example: Addressed customer concerns with compassion, resulting in significant improvements in client satisfaction.
• Teamwork and Collaboration: Focus on moments where you contributed to successful team projects. For instance: Collaborated with cross-functional teams to develop and execute a new product launch, achieving a 30% increase in sales.
• Adaptability: Showcase your flexibility and ability to handle change effectively. Here’s an example: Adapted communication style to accommodate remote work during the COVID-19 pandemic, ensuring a seamless transition for the team.
• Conflict Resolution: Resolving conflicts efficiently benefits everyone. For example: Mediated disagreements between team members, helping to create a more collaborative and harmonious work environment.

Verbal Communication Skills

Public speaking.

Mastering public speaking can be a game changer for your resume. Employers appreciate candidates who can confidently present information to groups. To showcase your public speaking skills, mention specific experiences where you have delivered presentations or speeches. For example:

• Delivered a presentation on sustainable business practices to a team of 30 colleagues
• Facilitated a workshop on effective communication for new employees

Foreign Language Proficiency

Being proficient in one or more foreign languages can set you apart from other candidates. It indicates your ability to communicate with a diverse range of people, which is valuable in a globalized workplace. To highlight your language skills, list the languages you’re proficient in along with your level of fluency. For instance:

• Fluent in Spanish and French
• Intermediate proficiency in Mandarin and German

Related: How to Include Language Skills on Your Resume (Examples)

Active Listening

Active listening is an essential verbal communication skill that demonstrates your ability to understand and engage with others effectively. Employers value employees who can listen attentively and respond thoughtfully in discussions. To emphasize your active listening skills, provide examples of situations where you’ve made a difference through attentive listening. Examples might include:

• Resolved a customer complaint by actively listening to their concerns and implementing a solution
• Improved team dynamics by being attentive during meetings and encouraging open communication among team members

Written Communication Skills

Professional writing.

In the professional world, written communication is a must-have skill. Your resume should showcase your ability to articulate thoughts and ideas with clarity and precision in different formats (reports, emails, proposals, etc.). To highlight this skill on your resume, use phrases like:

• Developed and edited company newsletters, enhancing employee engagement
• Created detailed project proposals, securing client approval and project funding
• Drafted and revised technical documentation, ensuring user-friendly clarity and accuracy

Business Correspondence

Effective business correspondence involves crafting clear and concise emails, memos, and letters tailored to various audiences. Showcasing this skill on your resume can demonstrate your expertise in professional etiquette and the ability to adapt your writing style to different scenarios. Here are some examples:

• Collaborated with international teams, sending clear and concise email correspondence to prevent miscommunications
• Generated persuasive sales emails that contributed to a 15% increase in client conversion rates
• Wrote concise and informative weekly memos to upper management, providing updates on project progress

Interpersonal Communication Skills

Conflict resolution.

When listing your conflict resolution skills on your resume, be specific about the techniques you employ:

• Skilled in using active listening to pinpoint underlying issues and complaints.
• Experienced in mediating disagreements between colleagues to find a mutual agreement.
• Proficient in providing constructive feedback and reinforcing positive communication behaviors.

Collaborative Teamwork

Highlight your ability to work effectively with others by showcasing the following abilities:

• Proven track record of successful group projects and team initiatives.
• Ability to adapt communication style based on team dynamics and members’ strengths.
• Skilled in brainstorming, group problem-solving, and co-creating ideas with diverse team members.

Showcase your ability to understand and relate to others’ feelings and emotions by including these skills in your resume:

• Empathetic and compassionate attitude to foster a positive work environment.
• Demonstrated ability to provide emotional support and encouragement to team members in stressful situations.

Digital Communication Skills

Social media.

Nowadays, social media plays an important role in promoting a company’s brand and engaging with customers. Highlight your experience in leveraging social media platforms to advocate brand values and enhance customer relationships. Include these skills in your resume with statements like:

• Managed corporate social media accounts to establish a consistent brand voice and engage with customers.
• Successfully increased follower count and engagement on various platforms by creating relevant content.

Online Meeting Management

Effectively managing online meetings is a skill that demonstrates your ability to keep participants engaged and ensure productive outcomes. Emphasize your ability to plan, host, and facilitate virtual meetings using platforms like Zoom or Microsoft Teams. Here are some examples of how to put those skills on your resume:

• Experienced in scheduling and hosting virtual meetings, ensuring timely starts and focused discussions.
• Skilled in facilitating online meetings with participants from diverse backgrounds, fostering collaboration and decision-making.

Frequently Asked Questions

What are some strong examples of communication skills to include on a resume.

Consider showcasing a range of communication skills, such as active listening, clear writing, public speaking, and negotiation. For example:

• Active listening: “Consistently praised for effectively capturing project requirements through attentive listening in client meetings.”
• Clear writing: “Developed company-wide email guidelines to ensure clarity and professionalism in written communication.”
• Public speaking: “Delivered engaging and informative presentations at industry conferences, demonstrating strong public speaking skills.”
• Negotiation: “Successfully negotiated contracts with suppliers, resulting in a 12% reduction in supply chain costs.”

How can I effectively showcase teamwork and collaboration abilities on my resume?

To emphasize your teamwork and collaboration skills, think about the projects you’ve participated in and your role in those projects. Examples:

• Successfully worked on cross-functional teams to complete projects on time and under budget.
• Collaborated with colleagues to innovate and implement improvements, increasing department efficiency by 15%.
• Facilitated open and constructive conversations within a diverse team environment, fostering trust and accountability.

What are some tips for highlighting written communication skills in a resume?

When showcasing written communication skills, focus on the outcomes your writing has achieved. For example:

• Crafted client proposals that consistently resulted in increased contract value and successful project launches.
• Edited and proofread internal communications, ensuring consistent tone and style across departments.
• Authored monthly newsletter with a growing subscriber base, receiving positive feedback for engaging and informative content.

Which techniques can demonstrate strong verbal communication abilities on a resume?

To illustrate your verbal communication skills, highlight situations where your speaking abilities played a critical role. Examples:

• Delivered persuasive sales pitches, resulting in a 20% increase in closed deals.
• Articulated complex technical concepts to non-technical stakeholders, facilitating successful project rollouts.
• Mediated conflicts between team members, fostering a positive work environment and promoting effective problem-solving.

How can one emphasize active listening skills when creating a professional resume?

To showcase your active listening skills, emphasize your ability to understand and respond to others’ ideas and concerns. Think about instances where your attentive listening has positively impacted projects. For example:

• Acted as a key liaison between departments, ensuring clear communication and understanding of project goals and tasks.
• Routinely sought input and feedback from team members, incorporating ideas into project plans and processes.
• Demonstrated a diplomatic approach in meetings and discussions, fostering open communication and maintaining team harmony.

What are some strategies to showcase problem-solving and leadership skills on a resume?

To highlight problem-solving and leadership skills, focus on examples where your actions led to positive outcomes. You might include:

• Successfully led a team through a challenging project turnaround, implementing targeted solutions to deliver on-time and within budget.
• Mentored junior employees, providing guidance and support that contributed to their successful progression within the company.
• Identified inefficiencies in work processes and implemented process improvements, resulting in a 25% increase in productivity.
• 42 Communication Skills Self Evaluation Comments Examples
• Communication Skills: Performance Review Examples (Rating 1 - 5)
• List of 21 Important Technical Skills (with Examples)
• Technical Skills Examples for Resume
• How to Improve Key Communication Skills
• 2 Detailed Examples of Administrative Assistant Resumes

Resume Templates

Resume samples

Create and edit your resume online

Generate compelling resumes with our AI resume builder and secure employment quickly.

Write a cover letter

Cover Letter Examples

Cover Letter Samples

Create and edit your cover letter

Use our user-friendly tool to create the perfect cover letter.

Featured articles

• How to Write a Motivation Letter With Examples
• How to Write a Resume in 2024 That Gets Results
• Teamwork Skills on Your Resume: List and Examples
• What Are the Best Colors for Your Resume?

Latests articles

• Top 5 Tricks to Transform Your LinkedIn Profile With ChatGPT
• Using ChatGPT to Prepare for Interviews: Top Tips and Steps
• How to Create an Effective Cover Letter with ChatGPT
• 10 Jobs in High Demand in 2024: Salaries and Expected Growth

Dive Into Expert Guides to Enhance your Resume

Including Communication Skills on Your Resume

Communication skills  are one of the most valuable abilities that employers look for, as they are central to many professions and play an important role in most. However, when you’re job hunting, simply being a good communicator isn’t enough. You need to  show communication skills on your resume  in order to demonstrate your abilities to prospective employers.

Should you put communication skills on your resume?  Yes, whatever industry you work in it is important to communicate effectively other people, whether it be colleagues, superiors, clients, or customers. Many professions involve a  list of communication skills  including sending emails and speaking on the phone. Even job hunting itself requires effective communication.

Anyone can easily include communication skills keywords on their resume such as ‘team player,’ ‘attentive listener,’ ‘confident speaker,’ and ‘excellent communicator.’. However, this is unlikely to convince employers as it is easy to claim to have these skills.

Instead, it is better to  demonstrate communication skills on your resume  by highlighting the requirements of past jobs or times when you’ve excelled in a situation. Using a  resume builder  to  include communication skills  is the most time-effective way.

How to Emphasize Communication Skills on Your Resume

Like your other abilities on your resume, your  best communication skills  should be demonstrated through your professional history. There are some  basic   communication skills  which are important for most positions, though some jobs require some specific abilities. Jobs requiring strong communication skills include teachers, managers, nurses, waitresses, psychologists, and salespeople.

The first step is to read carefully through each job description and highlight the required communication  skills . You will need to  write a resume  that is a little different for each job application.

Think about what you have achieved and how your communication skills have contributed to your success. Then you will be able to actually demonstrate your abilities by including  communication skills examples  rather than just claiming to have them.

For example, including in your career accomplishments that you gave presentations, gave training sessions, worked as part of a team, resolved customer complaints, or led a project, shows that you have key  transferable skills . Find out  how to format a resume  that highlights your strengths the best.

Top 15 Communication Skills for Workplace Success

If you can clearly show that you have strong communication skills on your resume you will increase your chances of getting a first interview as they are some of the  best skills to put on a resume . Think about each point   from the following  communication skills list  and think of examples when you have demonstrated them.

Writing is a daily part of many jobs and it is an important part of communication. Most office jobs and call center jobs involve writing emails and  written communication with colleagues . What have you written? Who was it to? What did it achieve? Include this in your resume.

2. Mentoring

Providing one-to-one guidance shows that you have a range of  key interpersonal skills  such as listening, empathy, and giving advice and feedback.You can use a bullet point on your resume to highlight the progress of the individual.

3. Negotiating

Aside from the obvious financial benefits, good negotiators offer companies the ability to persuade other people. This involves getting points across clearly as well as reading other people ( non-verbal communication ). You can include this in a job description, or in an achievements section on your resume.

4. Oral communication

Oral communication skills  are important in most jobs and are essential in customer service, sales, PR, and any role which involves speaking on the phone. If verbal communication has featured in your past job roles you should highlight this, as it shows that you have strong social skills.

5. Training

Giving training sessions demands a number of communication skills. You have to be able to  engage an audience  to keep their attention. It shows that you are comfortable with  public speaking  and are able to communicate ideas and concepts to others.

6. Teamwork

Being an effective team member involves being able to communicate and share ideas with your colleagues. You need to have good listening and verbal skills to cooperate with others. If you have worked as part of a team, you should include it as one of your resume communication skills.

7. Presentations

Giving presentations shows that you can  engage with large audiences . It shows that you have a  range of skills  including oral communication. It is an impressive communication skill as not everyone is comfortable with public speaking and it is important in many jobs.

Communicators who are able to empathize with others both understand how someone is feeling and the reason for their communication, as well as  how to communicate back.  Empathy not only helps you to read the room in team meetings, but it helps you gain perspective and understanding which helps when communicating.

9. Listening

If you can listen to someone and take in everything they are saying, you can communicate back well. Communicating with people is not solely about talking. In fact, a lot of the time it is about listening. This applies to both employees and bosses.  Communication is a two-way street  and everyone should be open to listening.

10. Sense of Humor

Arguably listing this on your resume is slightly daring but it depends entirely on the type of job. Communicating with a sense of humor can be a good way of making things lighthearted and more positive or fun. However, part of this communication skill is  knowing when using humor in conversation is appropriate.

11. Compassion

If you are not able to communicate compassionately,  people can take offense when delicate topics are communicated in an insensitive manner.  It’s important to take everyone’s feeling into account when presenting ideas, implementing changes, and talking directly to others.

12. Patience

Not everything always works out as planned.  Patience is a communication skill that helps us to communicate calmly  and with poise. If you are able to be patient, whether waiting for others to respond to you or for someone to finish speaking, your communication will improve significantly. This characteristic enables you to stay calm and preserved, which also stops your brain from jarring.  Patience will let you generate your thoughts productively  and communicate coherently.

13. Positivity

If you  communicate in a positive way , your energy will bounce off and have a positive effect on others.  Positivity is also a good communication skill  that helps to persuade others. It works as a  persuasion tool  and can help others to look on the bright side of the point you are making.

14. Confidence

Communicating with confidence  will ensure that you are taken seriously (…depending on the point that you’re making) and help to make others listen, as well. If you communicate your idea half-heartedly, others might not listen or take your idea on board. Believe in yourself, be confident and your  communication will instantly improve.

15. Open-Mindedness

Communicating with an open mind  is the best way to propose ideas, receive feedback or engage in discussions. Sometimes when we plan our suggestions and proposals, we imagine our responses. It is better to  approach any communicative situation with an open mind  as we don’t always receive these expected responses. Being open-minded also helps us to take on other suggestions and try new things.

Struggling with Resume Writing?

Ease the process with our templates

Related Posts

The analyses and opinions presented on Career Cloud are our own. We may receive commissions from purchases made after visiting links within our content.

How To List Communication Skills On Resume

Table Of Contents

What are communication skills, hard skills vs soft skills, why should i include communication skills on my resume, 12 communication skills to list on your resume, verbal communication skills to list on your resume, 1. negotiation, 2. persuasion, 3. storytelling, 4. public speaking, 5. presentation, nonverbal communication skills for your resume, 6. listening, 7. open-mindedness, 8. relationship-building, 9. reading body language, 10. visual communication, written communication skills to list on your resume, 11. writing skills, 12. report writing, where to include communication skills on your resume, where to include technical skills on your resume, where to get resume help, frequently asked questions, how can i describe my communication skills, how do i say i have good communication skills in an interview, what are the 7 communication skills, what are the three types of communication skills, the bottom line.

Communication skills are an essential part of your resume. They show how well you can talk and express yourself to others. This is critical in a work environment when you’re working alongside peers, management, and customers.

If you’re stuck on this part of your resume, wondering how to list your communication skills, rest assured, we’ve got you covered.

In this article, we will show you how to list communication skills on your resume and highlight examples of communication skills to include.

When you’re done, you will have a clearer understanding of what communication skills mean and how to add them to your resume.

If you’re polishing your resume so that you can look for a job, we recommend ZipRecruiter! ZipRecruiter is free to use, you can save jobs you’re interested in and you can easily apply to jobs with one click! If you need resume help, we recommend working with a resume writing service .

Discover Your Dream Job

Find jobs near you and apply with 1 click! New jobs posted daily.

Communication skills are the skills you use to communicate verbally, nonverbally, and in written form. These skills are important for job recruiters to look at because it determines how effectively you can express yourself to others, which is crucial in any workplace.

You will be working independently or in a team environment and being able to effectively communicate is essential to help you navigate your work environment.

Communication skills can be hard skills and soft skills.

Hard skills are the skills you learn that can be measured and tracked. They tend to be specific and technical like being bilingual, the ability to do network security or user interface design. But, if tied to a specific task or project, communication skills can be a hard skill.

Soft skills are attributes that people have like motivation, manners, and flexibility. They are like personality traits that you already have or develop over time.

Soft skills are often the skills employers look at when hiring or promoting you. Communication as a soft skill can break down into skills like:

• Negotiation
• Nonverbal communication skills
• Visual communication
• Presentation

You can see how communication can be both a learned skill that you develop over time and a personality trait or attribute that someone possesses.

According to this survey , 81% of recruiters identify interpersonal skills as the most important, above other skills. Oral communication was the top skill employers wanted from new hires, with 69% of recruiters saying it’s the chief reason they hire graduates from business school.

Communication skills are the top skills employers are looking for when hiring.

It’s important to share how you shine in this area, to improve the chances of getting selected for an interview and ultimately, getting hired.

Here are 12 of the best communication skills to list on your resume.

Communication skills are about how you can communicate with others. They play a major role in every job on the market.

Here are 12 communication skills you want to list on your resume, broken down into these three categories:

• Verbal communication: This is spoken communication.
• Nonverbal communication: Unspoken communication is translated in other ways like through visuals.
• Written communication: The ability to communicate in written form.

The art of negotiation is important to employers. It shows that you have the skills to successfully reach a compromise with the other party that’s mutually acceptable for everyone involved. Negotiation skills require honesty, confidence, excellent verbal communication and interpersonal skills, and creativity.

Persuasion is about convincing the other party to go with your agreement. It’s not about a compromise like in negotiation. Instead, persuasion skills require that you change the other party’s point of view so they side with you. This requires critical thinking and sales skills.

Storytelling paints a picture for your audience. It connects you to others. The power behind a story can entertain, educate, and inspire your audience. It’s a top communication skill and requires that you’re a creative thinker and have attention to detail.

Public speaking skills require that you can talk to an audience confidently using tone, timing, body language, and other skills as you make your presentation.

Presentation skills are critical so you can effectively communicate your message to the audience. A clear speaking voice, engaging with your audience, using the right tone and body language to share your message are skills required here.

Strong listening skills are one of the top soft skills employers are looking for. This is about active listening. A good listener is a thoughtful listener who doesn’t interrupt. You should be paying attention which can be measured by how well you can reflect and recap what the speaker said.

Being open-minded means you respect who you are interacting with, you have empathy and understanding. It’s about opening your mind to another point of view.

Forming relationships with others in the workplace is critical for a strong and well-running organization and team. You build rapport with other team members, there’s trust and honesty.

Body language is an expression that you can see in someone’s movements or mannerisms. You can tell if someone is nervous, happy, upset, bored, etc.

You can look at body gestures, movement, and eye contact to determine someone’s body language.

Being able to read body language is powerful. With this knowledge, you can adjust your communication style to change the mood in the room, increase interest, and provoke more positive body language.

Visual communication skills are about using visual aids to accompany your presentation to reinforce what you’re speaking about. This can include using GIFs, videos, and infographics, among other elements, to help better share your story with the audience.

Writing skills are important because they show that you can express yourself in written form. Basic writing skills mean you have good grammar, punctuation, spelling, and vocabulary in your writing.

Based on your job, other writing skills might be important to note on your resume like creative writing or technical writing skills.

Report writing is a business writing skill. It shows that you can take the material you have and present it in a written report that can be consumed by others and easily understood. You are well-organized, an analytical thinker, and detail-oriented.

Related: The Best Careers In Communications

Join The Break Community

There are many ways to include your communication skills on your resume. Here are some ideas you can try:

• Write out your communication skills in a bulleted list in the skills section of your resume
• Demonstrate key communication skills you’ve used in the past by sharing examples
• List your communication skills in your resume summary
• Describe how you use your communication skills in past jobs or projects you’ve worked

Technical skills are listed just below your professional summary on your resume.

Your resume will usually begin with your name, contact details, and job title. Then, you’ll write your professional summary. Just beneath that, you can list your technical skills.

Related: How To List Certifications On Your Resume

If this still sounds overwhelming, you should consider getting professional help with your resume. We did a lot of research on resume writing services and they are way more affordable than you may think! If you need help preparing your resume, you can turn to these professional resume writing services:

For more, read about our top choices for the best resume writing services including our recommendation for best overall resume writing service.

Communication skills let you express yourself orally, through nonverbal communication, and in written form. Describe your communication skills in a clear way that’s easy to understand.

Talk about how you’ve developed good communication skills and list those skills as examples, like negotiation, storytelling, and good listening skills, for example.

The seven c’s of communication are: clear, concise, concrete, correct, coherent, complete and courteous.

The three types of communication skills are verbal communication, nonverbal communication, and written communication.

Communication skills are very important to the hiring process. It’s important to share these skills and it all starts with your resume. Now that your resume highlights your communication skills, you can find your next amazing job. Start searching today on ZipRecruiter .

Jennifer Leach

Jenn Leach is an entrepreneur & content creator, educating millennials on how to achieve their financial dreams through smart money choices. Sharing tips and advice for wealth building and income growth through saving strategies, investing, entrepreneurship and side hustles. She blogs at Millennial Nextdoor and has reached thousands of readers and students looking to transform their money situation and take action in their finances. Jenn has a Masters in Business and Management from Texas A&M University - Central.

5 Careers in Finance to Consider [2024]

18 Of The Highest Paying Tech Jobs

Want to build an unbreakable career.

How to List Communication Skills on a Resume | Best Skills and Examples

Quick Navigation:

• Evaluate your achievements when listing your communication skills

How to list communication skills

• Examples of communication skills listed on a resume

If you find yourself wondering why communication skills are worth emphasizing, the answer is simple: Communication skills of any kind are highly applicable in any working environment. Whether you work as a door-to-door salesman or behind a desk in a corporate office, communication will play a key role in your day-to-day success. It doesn’t matter if you are communicating with clients, colleagues or your own manager, you must be able to get your point across effectively and listen to information coming from other people just as well.

There is no job where effective communication wouldn’t be an asset, which is why you should be including these skills on your resume. This article will explain which types of communication will be most applicable and beneficial in the position you are considering. 

Evaluate your achievements when listing communication skills

Simply stating ‘excellent communication skills’ is no longer enough to get your talents recognized. Hiring managers see dozens of resumes when hiring for any given position, and that means they have come to ignore common buzz words that most applicants stuff into their resume. Vaguely mentioning communication capabilities or simply listing a skill like ‘public speaking’ or ‘team player’ on its own won’t do you any favors.

Instead, opt for a more effective way to explain your communication skills on your resume. By nature, communication is a soft skill, and that makes it hard to quantify. In order to show off your communication abilities in the best way, try to think of ways to imply great communication skills by showcasing your hard skills. This can be done by explaining achievements, certifications and degrees you have earned that required good communication.

To make your resume as impactful as possible, you should consider the many different types of communication skills that could apply to your position. When most people think about communication skills, they generally think about verbal or written communication. However, it goes far beyond that. 

After determining which skills are most relevant, you can use these examples to inspire your writing and think about some past experiences that showcase the relevant skills you’ve decided to feature. Keep your sentences concise and straightforward, and remember to use figures so that these examples catch the recruiter’s eyes at a glance.

Consider these skills and think of which ones are relevant to the job you are applying for:

1. First, think about all aspects of written communication

Written communication remains highly important in today’s workplace. From communication via email with customers and colleagues to writing sales letters and even social media content, this skill likely applies to the position you’re considering. Think about what you have written in the past, who you have written to and what you achieved through written communication.

2. Second, add your verbal communication skills

Verbal communication is often considered just as much a business skill as it is a social skill, which explains why it’s useful in every professional environment. Being able to demonstrate strong verbal communication will give you a competitive edge if you are applying for a client-facing position.

3. Next, include any training or mentoring experience

Personally mentoring or training another person highlights a range of interpersonal skills, including listening and empathy, that make you more appealing for any workplace. If you have mentoring experience, consider highlighting who the individual was, what you did to guide them and the progress they made thanks to your assistance.

4. Then, evaluate your negotiating skills

Negotiation skills generally equate to persuasion skills, which are directly applicable in a sales environment but would also prove advantageous to many workplaces. A good negotiator knows how to read other people (which implies nonverbal skills) and clearly communicate benefits, features and information in a way that’s friendly and knowledgeable.

5. Lastly, highlight your ability to deliver presentations

Presenting is yet another communication skill that’s worth highlighting on your resume if you’ll be in any sort of position where explaining a concept, speaking to a large group or leading a seminar or meeting will be expected of you. If applicable, explain your approach to presenting and how you have used your skills to close a deal, get a new client or solve a problem.

Rather than stuffing your resume full of information, pick two to three types of communication skills that best apply to the position you’re considering and showcase them using quantifiable achievements.

Examples of communications skills listed on a resume

If you’re trying to figure out how to best showcase your communication skills using past achievements or experience, take a look at these examples.

‘Created a template to help salespeople write emails following discovery calls. The template directly generated over $280,000 in sales during its first year in use.’

‘Wrote a letter on behalf of corporate headquarters that clarified the updated dress code requirements for all 185 store locations.’

‘Presented findings from the 2018 fiscal year that illustrated how implementing green energy concepts like motion lighting could save the company $25,000 annually in operating costs.’

Looking at these examples, one consistent aspect that makes them stand out is the fact that they use quantifiable data (i.e., dollar amounts and other figures) to demonstrate how the person used their skills to deliver certain information or achieve specific results.

Typically, as you think about examples that will showcase your communication skills, you’ll find that these same examples also end up showcasing other essential workplace skills. For instance, the first example above helps to demonstrate sales and marketing knowledge. The others demonstrate strong research skills, proving that the person presenting the resume is capable of taking initiative and finding answers using their strong comprehension skills of various materials and sources.

10 Communication Skills for Your Resume

Candidates who show how they use communication skills to persuade and collaborate give employers a better gauge of their qualifications.

Getty Images

Communication skills are especially critical when remote colleagues or customers do not see body language and other in-person visual cues to help interpret your message.

In the workplace, effective employees leverage versatile communication skills to accomplish daily tasks. These communication skills facilitate the exchange of information verbally, nonverbally, visually or through writing to achieve a desired outcome.

Communication skills are especially critical when remote colleagues or customers do not see body language and other in-person visual cues to help interpret your message. So, how do you highlight those essential communication skills on a resume? Here's what to know.

What Are Communication Skills?

Simply put, communication skills are the ability to convey information and ideas effectively through written, verbal, nonverbal or visual mediums. People with strong communication skills in the workplace generally excel at the following:

• Crafting well-structured emails, reports or memos that convey the intended message clearly and concisely. 
• Confidently engaging in one-on-one conversations, meetings or telephone dialogue. 
• Interpreting body language, facial expressions and gestures that often supplement or even supersede spoken word.
• Effectively using visual aids like charts, diagrams, drawings or infographics to represent data and ideas.

Communication skills are essential because they foster clear understanding between team members, ensuring everyone is on the same page regarding tasks and expectations. Good communication also promotes team collaboration, builds relationships and trust among employees, reduces misunderstandings and can often lead to a more efficient workplace.

Key Communication Skills to Add to Your Resume

Communication skills go beyond just being able to speak and write effectively. They also include active listening, persuasion and the ability to adapt your communication style to different situations. Here are 10 must-have communication skills to show on your resume.

• Inclusivity.
• Empathetic listening.
• Remote collaboration.
• Analytical expression.
• Written communication.
• Verbal communication.
• Group communications.
• Persuasion.
• Problem-solving.

1. Inclusivity

Highlight how you support and collaborate with others who are different from you. For example, how have you led productive meetings for customers across time zones or unified business needs with others who have vastly different priorities, roles and even languages? Demonstrate your methods for including others to improve overall outcomes.

Example: “Led a diverse team of 10 individuals spanning different divisions and backgrounds. Successfully implemented an inclusive team communication strategy that fostered open dialogue and mutual respect, which resulted in a 20% increase in project completion efficiency.”

2. Empathetic Listening

Listening is often more important for success in business than talking. In your resume, reflect examples of how you understand and incorporate perspectives and viewpoints that differ from your own.

Example: “As a customer service representative at (Company), I was praised for my ability to empathize with customers. This skill was reflected in my consistently high feedback scores, averaging 4.8 out of 5 for customer satisfaction.”

3. Remote Collaboration

Remote interaction and meetings can make it tricker to achieve desired results, so capturing your comfort and success with virtual relationships is a must. Be sure to include how you have used communication tools such as Teams or Slack to support your value in virtual or remote work settings. It is also critical to show your comfort with video and conference call meetings and tools such as Zoom, Teams, GoToMeeting and Google Hangouts.

Example: “Successfully led a team of six members in five different time zones at (Company). Implemented daily stand-up meetings and weekly progress reports using collaborative software, leading to a 30% increase in on-time delivery.”

4. Analytical Expression

Your resume can be an opportunity to show how you use data insights to influence or guide teams and decisions. Give examples of how you communicated your analysis – in reports, meetings, using graphics or presentations. Show key questions you analyzed, how you shared your knowledge, and what benefits your company or clients gained to help you prove this skill.

Example: “Led a team of five in a market research project for a new product launch. Performed an in-depth analysis of customer feedback and buying patterns, then communicated the results in a concise report that significantly influenced the marketing strategy. Our efforts ultimately led to a 20% increase in sales upon product launch.”

5. Written Communication

Your resume is the first sample of your writing, so make sure it is well-written, well-edited, concise and coherent. In addition to demonstrating excellent resume writing, look for opportunities to describe any written communication in your experience and the impact of your work. Show both what you did and why it is of value.

The ways writing can impact results and daily operations are numerous. Capture how your written communication adds the most value to help a potential employer see how you could complement their team.

Example: “As a content writer at (Company), I crafted over 100 well-researched articles and blogs, contributing to a 10% increase in website traffic.”

6. Verbal Communication

While the interview process will test your verbal communication, there are many options to weave verbal communication strengths into your resume. Include everyday verbal communication needed to guide co-workers, managers, direct reports and customers.

Example: “As a marketing coordinator, I presented marketing strategies and campaign results to stakeholders during weekly meetings and negotiated with over 50 vendors for event sponsorships, resulting in a 30% increase in the company's marketing reach.”

7. Group Communications

These examples include your contributions in small groups, productivity and status check meetings, and formal presentations. List whether your experience is primarily in person or if you frequently communicate via phone, video or more formally hosted meetings. Be sure to include if (and how frequently) you present your insights and analysis verbally. In addition to highlighting the types of interactions, also show the positive impacts from your contribution.

Example: “As a project manager, I led a cross-functional team of 15 members on a complex project that spanned six months. By facilitating weekly team meetings and developing clear group communication strategies, we completed the project one week before the deadline and stayed within budget.”

8. Training

Do you train or play a role in the development of others? Whether you've done so formally as a trainer or informally as a mentor, communicating in a way that helps others to grow, develop and perform better at work is of interest to potential employers.

Example: “As team lead at (Company), I developed and implemented a training program for recruits that improved the productivity of new hires by 30% and reduced their time to proficiency by 25%.”

9. Persuasion

Your resume is an ideal place to show how your skills of persuasion make you an asset. For example, were you able to change a previously accepted practice or institute a new process that had a positive impact? Did you play a role in improving work culture or recruiting talented new employees? Did you convince management to invest in a new productivity tool even though it was not approved initially in the budget?

Example: “Successfully negotiated a new contract with a key supplier, achieving a 20% reduction in costs while maintaining product quality.”

10. Problem-Solving

Use your resume to show how you approach problem-solving and how this skill helps you solve business problems. Include how you assess issues, collaborate with others, build consensus and ultimately get to a result.

Example: “As a customer service representative at (Company), I initiated a detailed analysis of a client’s issue, identified its root cause and worked with the tech team to devise a solution. This approach resolved the client's immediate issue and led to the development of a troubleshooting protocol that reduced similar complaints by 30%."

Actionable Tips for Improving Your Communication Skills

Follow these tips to sharpen your communication skills and impress your future employer.

Use the Art of Storytelling  

Storytelling isn't just for bedtime tales or campfires. It can also be an effective tool for enhancing your communication skills at work. When you share a story, you paint a vivid picture with words, which makes your message more engaging, relatable and easy to understand.

“Stories are memorable and can create a deeper connection with the audience, making messages impactful,” says Maria Tomas-Keegan, CEO and career coach at Transition and Thrive With Maria. “Next time you're giving a presentation or explaining a concept, weave in a personal story or analogy. It can be as simple as comparing a work project to a personal experience or using a metaphor that paints a clearer picture."

Participate in a Lunch-and-Learn Series

Organize or participate in a lunch-and-learn series where you talk about the work you do. Not only will your colleagues gain a better understanding of your role within the company, but it’ll also provide an opportunity for you to polish your public speaking skills.

“You have expertise that others within the company may want to learn more about," says Neil Thompson, public speaking coach and founder of training platform Teach The Geek. "And if a lunch-and-learn event doesn’t exist at your workplace, create it and invite others to talk about what they do."

Be Nondirective

Adopt a nondirective approach to be a better communicator in the workplace, says William Sipling, director of workforce transformation and chief brand storyteller at Hubstaff, which helps businesses reach productivity goals.

According to Sipling, a nondirective communication approach is common in counseling and therapy, and it’s an approach that focuses on information gathering and active listening. “It’s not heavy on advice-giving because it assumes the person you’re talking with is an expert on what they’re bringing to you,” he emphasizes.

“When I work with senior or experienced subject matter experts, I start from a nondirective standpoint. I help them use their experience to uncover a solution and take them out of functional fixedness into a new, potentially solutions-oriented environment,” Sipling says.

Be Proactive and Pay Attention to Patterns

In fast-paced workplace environments like hospitals, tasks and responsibilities can often vary from day to day, creating an element of unpredictability. But there’s generally a level of predictability in nonverbal cues and patterns in every workplace, says Jenny Morehead, CEO of Flex HR, a human resource outsourcing and consulting firm.

By recognizing and effectively communicating these patterns to team members, you can anticipate what lies ahead and prepare accordingly. Morehead suggests using phrases such as, “We’ve seen this pattern before, so here is how we’re going to handle it” to provide a clear plan of action.

Ask Clarifying Questions

“Active listening doesn’t mean staying quiet while the other person is talking and then you jump in as soon as they’re done. It means digesting what they’re saying, focusing, pondering it and asking questions for more understanding,” says Kristie Stocker, a success coach and leadership consultant with 20 years of experience in marketing and communication.

If you’re confused about something the other person is saying, Stocker suggests using the sentence, “So what you’re saying is ...” to give them a chance to clarify their response. Doing so demonstrates you're fully invested in the conversation and not simply nodding along without genuinely understanding what's being said.

9 Ways to Be a Likable Interviewee

Geoff Williams May 25, 2023

Tags: careers , Applying , Interviewing , resumes

RECOMMENDED

You May Also Like

20 best stem careers.

Jamela Adam April 30, 2024

5 Trends Workers Hate 

Robin Madell April 29, 2024

Find a Job in the Age of AI

Angie Kamath April 25, 2024

Red Flags to Leave Off Your Resume

Robin Reshwan April 25, 2024

Is Capital Goods a Good Career Path?

Jamela Adam April 25, 2024

Will AI Steal My Job?

Robin Madell April 23, 2024

Is Consumer Services a Good Career Path?

Jamela Adam April 18, 2024

13 Signs You May Be Facing a Tech Layoff

Jamela Adam and Janica Ingram April 11, 2024

Why You Feel Disengaged at Work

Robin Madell April 8, 2024

9 Sites for Legit Remote Jobs

Robin Madell April 3, 2024

7 Best Technology Jobs in the U.S.

Jamela Adam March 26, 2024

What Are Soft Skills?

Hallie Crawford March 25, 2024

11 Best High-Paying Business Jobs

Jamela Adam March 21, 2024

8 Best Finance Jobs to Pursue

Jamela Adam March 19, 2024

14 High-Paying, No-Degree Jobs

Jamela Adam March 14, 2024

The 15 Best Jobs That Help People

Jamela Adam March 12, 2024

25 Jobs That Pay $80K or More

Jamela Adam March 7, 2024

16 Best Jobs for High School Graduates

Jamela Adam Feb. 29, 2024

15 Best Jobs You've Never Heard Of

Jamela Adam Feb. 27, 2024

What Is the 'Act Your Wage?'

Robin Madell Feb. 23, 2024

Top 11 Communication Skills (For Your Life & Career)

Communication skills are among recruiters’ favorites, no matter the industry. 

Pretty normal, considering that communication skills have a huge impact on your work. 

They define how you convey and receive information, interact with others and even tackle issues such as potential conflicts in the workplace. 

In the digital age, communication skills are even more essential. 

Workers today should learn how to effectively exchange information through email, Zoom meetings, and social media as well as in-person, if they want to keep up with the shifting work dynamics.  

So, do you want to improve your communication skills, and portray them in such a way that’ll land you any job?

Top 11 Communication Skills for Any Job

• What Are Communication Skills, Exactly?
• How to Improve Communication Skills
• How to Make Your Communication Skills Stand Out

So, let’s dive right in!

Communication is a core skill involving a wide range of “sub-skills” essential for the workplace and for the hiring process that will get you there. 

Here are the top 11 communication sub-skills that are most in-demand in 2024:

#1. Written And Oral Communication

Verbal communication is using words to convey information and it includes both written and oral communication . 

Oral communication skills mean that you can speak clearly, concisely, and without misinterpretation. That’s essential even if your job isn’t centered around speaking. Say, you’re the server at a restaurant. Having oral communication skills is a must if you want to establish rapport with your customers and provide a good service.

Written communication is just as important. While there may be a few jobs that don’t require writing a single word, in 90% of cases you’ll need to write when:

• Writing emails to your colleagues
• Drafting a report for your boss
• Communicating with customers via email

If you’re skilled at a particular kind of writing, such as copywriting, or editing, make sure to mention that on your resume or your job interview.  

#2. Presentation 

No, having “presentation skills” doesn't just mean you’re good at presenting a PPT presentation in front of your colleagues.

Presentation skills are also about how you present your ideas and intentions in the workplace, or about how you present yourself in a job interview. As such, it’s another must-have communication skill for your resume, whatever your field of work might be.

Presentation skills are useful for all sorts of situations, including:

• Software engineers explaining how their code works.
• Statistician presenting their findings to other employees
• Sales manager explaining to a client why they need a product

 #3. Active Listening

Active listening requires paying close attention to the speaker by engaging with them to ensure you’re getting the essence of the conversation. It additionally involves removing all other distractions and asking clarifying questions, thus making them feel heard. 

Active listening doesn’t come in handy only in jobs like customer service, or design, where understanding and making clients feel heard is integral. Active listening is also needed if you are to successfully interact with your colleagues, succeed in the workplace, or even ace your job interview.   

If you ask us, active listening skills give you extra points as a candidate no matter your profession (and you should definitely add it to your resume).

#4. Nonverbal Communication 

Communication consists of much more than just speaking. It involves body language, posture, gestures, eye contact patterns, and facial expressions, among others. 

This type of communication often helps more in inciting trust among your coworkers, or from clients, than verbal communication. At the same time, it makes it possible for you to see beyond what a person is saying and right into what they mean, or feel. 

As you can imagine, nonverbal communication is a skill that comes in handy for the vast majority of professions (especially sales or leadership roles), not just the world of business. 

Instead of adding it to your resume, aim to demonstrate your nonverbal communication skills during your job interviews. This includes maintaining eye contact, avoiding hand gestures, or controlling your facial emotions.  

#5. Feedback 

Feedback - both providing and accepting it - is a skill that goes hand in hand with several other communication components such as active listening, respect, open-mindedness, and teamwork. Truly encouraging feedback isn’t possible without really understanding what the speaker means, respecting their opinion, and keeping an open mind.     

So, for example, if you were receiving feedback from a supervisor, you’d listen and accept the evaluation without judgment - even if you didn’t agree. You wouldn’t interrupt them, but you’d wait until the end to ask clarifying questions to make the process as constructive as possible.  

On the other hand, if you were the one giving feedback to a colleague, you’d do so through a fact-based evaluation and you’d offer them time to respond. You’d additionally consider their needs and offer negative feedback discreetly. 

Being able to give/take feedback is pretty much a guarantee for career success. That’s because it’s tied with the willingness to learn, the ability to adapt, the openness to accept constructive criticism, and the critical reasoning that it takes to provide it.  

#6. Respect  

Respect is one of the fundamentals of successful communication and the communication skill to bring along on the job interview. It involves active listening and patience (among others) and it’s vital if you are to be considered for - or keep - any type of job.  

Being respectful is about letting others speak and knowing when to initiate conversation or respond. Little gestures can go a long way to respecting recruiters and colleagues alike - staying focused and removing all distractions or being polite are just two among many. 

When it comes to the job interview, interrupting recruiters or wasting their time by going off-topic are signs of rudeness and will most likely cost you the job. 

#7. Confidence

Confidence is the next skill in line necessary for a good first impression during your job interview. And if you’re wondering - yes, you can be respectful and confident at the same time. The two are not mutually exclusive, just equally important. 

Confidence is a character trait that shows you’re sure about your words, actions, and decisions - and that’s something people respond to positively. 

If you’re not naturally confident, worry not - there are methods to appear confident even if you don’t feel like it.

Some ways to appear more confident include:

• Maintaining eye contact during the job interview
• Sitting up straight with open shoulders
• Speaking in a friendly - but firm - tone of voice
• Preparing in advance so you don’t stumble on your words

If, on the other hand, you’re the naturally confident type, keep in mind not to overdo it with bravado. Sometimes, too much confidence can come across as arrogance or rudeness and that’s not going to sit right with most people. 

#8. Clarity 

Clarity is an indispensable part of oral communication. It involves structuring your thoughts logically and using the right words to convey them as effectively as possible. 

If you can’t communicate clearly, be it due to a hectic thought pattern or inappropriate language, your job interviews will suffer. 

Imagine, for example, giving a complicated answer to a simple question, or using street jargon ( “hey interview fam, nice to meetcha” ). 

#9. Honesty 

Honesty is a communication skill you should strive to incorporate in all aspects of your professional life. 

As a rule of thumb, honesty should characterize your work ethic for obvious reasons, the most important being that lying about your skills and qualifications is the least dependable method for success. You can rest assured that, at some point, the truth will come out. 

Being honest with your colleagues and supervisors about anything work-related, on the other hand, shows that you value transparency. It also proves that you are confident to accept your mistakes and take responsibility for your actions. 

#10. Friendliness 

You might be wondering how one can be both friendly and professional during a job interview. Well, friendliness doesn’t have to stand in the way of your professionalism, just like confidence doesn’t stand in the way of politeness.   

Friendliness during your interview will show recruiters that you are cooperative, open-minded, and a good team member - something sought after in all employees. More importantly, you don’t have to go overboard to convey that you are a friendly person; a warm smile, a genuine greeting, or wishing a good day are enough to show it!

#11. Public Speaking

Public speaking is many people’s worst fear. Actually, studies show public speaking is often feared more than death ! 

And, to be fair, even the most extroverted among us will get an increased heart rate and sweaty palms when they need to address a crowd.

Since public speaking is one of the most important communication skills (whether you’re doing a presentation at work or telling a story to your friends), we thought we’d provide some tips on how to get better at it: 

• Prepare in advance. Being nervous before your speech doesn’t necessarily mean you’ll do a bad job! Everyone gets nervous before addressing a crowd, but as long as you prepare in advance by practicing your presentation with people you feel comfortable with, you should be more than ready to deliver!
• Know your audience. Learn as much as possible for your audience in order to tailor your choice of words, information amount, and other elements of your speech accordingly. For example, if you’re presenting to a crowd of Millenials for your Journalism 101 class, you’d be better off keeping your speech short, to the point, and light-hearted. You can even throw in some pop-culture references, memes, or jokes to make the speech even more engaging. If, on the other hand, you’re talking about a more serious topic (e.g. capital punishment), then you’d want to maintain a bit more of a serious tone, even if it’s for a class.
• Organize your material. Create the framework for your presentation, including the topic, purpose, general idea, and main points, to grab the attention of your audience right off the bat.
• Be attentive to feedback and adapt to it. Is your audience struggling to keep up with what you’re saying? Slow down! Are they laughing at your jokes? Keep em’ coming!
• Let your personality shine through. Your audience will greatly like your speech if you act like yourself. Work your quirks, mannerisms, and personality into your speech and you’ll seem a whole lot more genuine.
• Don’t read from the text. Reading directly from a script is bound to keep you from impacting the crowd - you’ll just seem like a robot reading a script. Instead of directly reading from your notes, create a thorough outline to guide you through your speech instead (without diving too much into specifics).
• Take advantage of non-verbal communication. What you do with your hands and voice matters, just like any other type of non-verbal cue. As such, make sure to pay attention to how you use your body language, preferably by practicing in advance.
• Grab attention from the get-go. A startling stat, personal story, or relevant anecdote will help you grab your audience’s attention from the start. Avoid saying something generic like “here’s what I’ll be talking about today.”
• Conclude dynamically. Whether we like it or not, most people will remember the conclusion of your presentation more than anything else. Make it memorable by including a strong statement.
• Take advantage of audio-visual aids. Audio and visuals, like videos that are relevant to your speech or music that’s related to what you’re saying, can reinforce your message. Use these sparingly, though, you don’t want to distract or overwhelm your audience.

There’s a wide range of skills out there! Explore which might be of use to you with our guide to 101+ essential skills to put on a resume ! 

What Are Communication Skills? 

Communication is defined as the ability to convey or share ideas and feelings effectively.  

Several experts agree that communication skills include: 

• Conveying messages without misinterpretation or misleading others
• Effectively communicating with a range of people from all walks of life
• Navigating from casual or informal communication to formal communication
• Showing language mastery and command

It is not surprising, then, that effective communication and interpersonal competencies continue to be among the top skills employers seek , listing them as lifelines for workplace success. 

But what exactly does effective communication in the workplace mean? 

Effective Communication in the Workplace 

Effective communication in the workplace is the ability to exchange and create a free flow of information with and among various stakeholders at all organizational levels to produce impactful outcomes. 

The benefits of effective workplace communication include: 

• Improved productivity
• Increased morale
• Higher employee satisfaction
• Greater trust in management
• Stronger teamwork
• Higher employee engagement

A global study from Towers Watson even calculated the numbers, finding that companies with effective internal communication strategies are 3.5 times more likely to outperform their peers. 

So, when employers hire good communicators, they are also investing in their long-term success. Undoubtedly, effective communication is and will continue to be essential - which means you should start working on improving yours ASAP!

How to Improve Your Communication Skills? 

Just like pretty much everything else in life, communication skills can also improve with practice. So if you’re worried about yours not being up to par, just follow the tips we’ve listed and keep in mind that practice makes perfect. 

#1. Learn to Listen

Were you ever in a conversation that felt as if you were talking to a brick wall? Then you know how frustrating it is when someone just won’t - or doesn’t know how to - listen.

Listening is literally half of the communication process - just like it takes two to tango, it takes a clear speaker and an active listener for effective communication to happen. 

However, listening takes way more patience than talking, while actually listening instead of pretending to listen is something very few people do. This puts a strain on communication. 

Well, just like you’d choose a friend who’s a good listener over someone who just wants to put in their two cents, you should practice active listening as much as possible to improve your communication.  

Here are some tips to improve your listening skills:

• Focus on the speaker by giving them your full attention 
• Avoid all other distractions , like your phone, laptop, or another project
• Ask clarifying questions in case you don’t understand what’s being said - that’ll also show that the conversation is engaging 
• Paraphrase the speaker’s words to ensure nothing gets lost in translation, by using phrases like “so, what you’re saying is…” or “let me see if I get this right, you mean that…” 

Following these tips will improve the quality of your communication even outside the workplace.

#2. Notice Nonverbal Cues 

Studies have claimed that nonverbal communication accounts for up to 93% of the impact of any verbal message . This means that when someone is talking, they’re saying much more through their body language. 

Knowing how to read the different types of nonverbal communication will significantly improve the quality of your communication. 

It’s not an easy task, of course - people take classes to learn how to read body language. But you can begin improving by paying attention to your own nonverbal cues when you speak, and to those of the people around you. 

When observing yourself:  

• Do you make and keep eye contact with the speaker? 
• How do you position yourself? 
• Does your position and tone of voice depend on who you talk to?

When observing others: 

• Do certain people make you feel heard more than others? 
• What do those people do to make you feel that way?
• Do certain people make communication unpleasant and what is it they do to make you feel that way?

These observations can help you pinpoint the nonverbal cues that have a positive and negative effect on communication and can be a good starting point for you to improve your nonverbal communication skills. 

Finally, here are some additional tips on how to improve: 

• Be still when you speak. As a rule of thumb, fidgeting makes you look unsure of yourself or wary of the environment. 
• Establish eye contact. Usually, avoiding eye contact shows you have something to hide. What you want to do is focus on people when you want to make a point, and look them in the eye both when you speak and listen. 
• Be non-reactive. During stressful or intense situations, it’s optimal to keep your emotions in check. This means maintaining a calm tone of voice and a poker face. 

#3. Practice Oral Communication 

You can never be too good at speaking. This is mainly because we take our oral skills for granted. 

Having used words our entire lives, we rarely stop to wonder whether our verbal communication is effective. Instead, we tend to blame the listener for not understanding or just assume that we have different opinions.  

This is why you should never cease to improve your verbal communication. Again, the first step involves observing yourself and others. 

Then, start paying attention to the content of what you say:

Do you make your point effectively? Do you take too long to get to the point? Do you convey your thoughts clearly? 

In addition, follow these tips: 

• Think before you speak . Especially in the workplace, but also during your job interview, it’s important to know what you want to say in advance. We don’t mean following a script, but having a clear idea can significantly help to get your point across. And yes - it’s totally OK to tell your interviewer, “hmm, give me a minute to think about this.”
• Be concise. Time is the most valuable asset and in many cases, we waste it unnecessarily. A good verbal communicator is someone who can be brief, yet specific. This means giving just the right amount of information for the other person to understand, without taking too much of their time. 
• Consider other perspectives . The better you can play devil’s advocate, the more convincing your arguments can get. Being able to take other perspectives into account can do wonders for your verbal communication, especially when you try to persuade or convince someone. 

Tips to Make Your Communication Skills Stand Out

Being a good communicator is one thing. Making sure prospective employers know this and appreciate you for it, though, is something else entirely.

Here are some of our top tips on having your communication skills stand out in a job application: 

• Match your communication skills to the job. Check the job description with an eye out for any communication skills highlighted in the requirements. Out of the many communication sub-skills, only list the ones that are relevant to the job you’re applying for on your resume. Personalize the cover letter accordingly too.  
• Use the job interview to your advantage. The thing with most communication skills is, they’re more convincing when you show instead of just tell. So, listing “confidence,” “friendliness” or “oral communication” on your resume won’t yield as many results as being confident and reasonably friendly during the interview, or proving that your oral communication is on-point. So, make sure to prepare in advance and bring your A-game to your job interview.  
• Keep it up after you’re hired . Getting the job doesn’t mean you stop working on your communication skills. On the contrary, the workplace is where they will really be put to the test - by colleagues, supervisors, and clients/customers alike. So keep practicing your communication skills at work and don’t miss a chance to showcase them by being an active listener at meetings, respectful towards your colleagues, and open to accepting and providing feedback!

Key Takeaways

• Communication is defined as the ability to convey or share ideas and feelings effectively.
• Effective communication in the workplace is the ability to effectively exchange and create a free flow of information with and among various stakeholders at all organizational levels to produce impactful outcomes. 
• Some of the most important communication skills for any job are presentation, active listening, nonverbal communication, giving/taking feedback, and others.
• Improve your communication skills by learning how to listen, noticing nonverbal cues, and practicing oral communication.

Want to start your career on the right track? We are committed to helping you with that. Our career blog has all the job-related advice you need to know. Or, check out some of our top-ranking guides: 

• CV vs Resume: What’s the Difference?
• How to Land Your Dream Job: 3 Proven Strategies that Get Results

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples
• Communications

Communication Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the communication job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Troubleshoot technical issues in graphic files for pre-press and printing-linking graphics, including fonts and creating color separations
• May take a proactive role in driving the pursuit process. This includes owning the client relationship map, and helping prepare the oral presentation
• Effectively utilize styles, master pages, templates, tracking, kerning and leading
• Leads the development of proposal and meeting materials during the full cycle of the pursuit
• Proactively drive the pursuit process. This includes mapping the relationship, and following through on action items, coordinate the account team's efforts
• Actively participates in the proposal process from inception to completion, including helping prepare the oral presentation
• Create the messaging for each client document, aligning this with the overall sales strategy
• Attend and proactively contribute ideas during all kick-off strategy, status, follow-up / debrief, and oral / site visit preparation meetings concerning the pursuit
• Contribute to overall strategy development, devising key themes and messages to support the campaign
• Inform the GPG Pursuit Leader and pursuit team of timelines, expectations and challenges on an on-going basis
• Develop and direct both strategic and tactical development of collateral, inclluding leverging EY knowledge resources for knowledge management
• Monitor progress of all pursuit team members for adherence to deadlines and quality standards, including final proofing and delivery of materials to client
• Review final production materials to be certain that message quality, format and content meet stated client objectives that are consistent with firm-wide communication guidelines
• Supervise outside vendors in development of videos and contribute to script and content development
• Provide support in developing the communication documents with bottling groups
• Assists in the development and implementation of communication plans including strategies, timelines and tools
• Assists in social media relevant tasks such as content management, reporting, reviews
• Performs other related tasks as assigned by management
• Provide secretarial support to line manager and related participants
• Prepare agendas, conduct research and manage projects
• Work with the HUL Brand team to leverage key campaigns
• Strong C++ and object-oriented design skills with Linux/UNIX experience
• Solid understanding of data structures and algorithms
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Demonstrated leadership in professional setting; either military or civilian
• Experience with high volume, high availability distributed systems is
• Highly self-motivated and self-driven, passionate about the digital marketing space
• Ability to problem-solve and work within a team environment
• Proven ability to successfully work with and guide senior-level team members
• Ability to work autonomously and independently, yet integrate appropriately with other areas within Marketing & Communications and within Accenture

15 Communication resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, emeia communication & pursuits strategist resume examples & samples.

• Manages the development of proposal and meeting collateral during the full cycle of the pursuit, and provides hands-on execution of these deliverables
• Attends and actively contributes to all kick-off strategy, status, follow-up/debrief, and oral/site visit preparation meetings throughout the pursuit
• Establishes and communicates on an ongoing basis, the proposal process, timeline and requirements
• Develops and directs the strategic and tactical development of pursuit collateral
• Reviews final materials to ensure that message quality, format, and content meet the target's objectives and are consistent with firm-wide communication guidelines
• Teams with the Pursuit Leader to develop talking points for the client service team and to assist with site visit preparation, oral presentation rehearsals, and other target-facing activities
• Teams with the creative design team in leveraging EY branding and knowledge of the target to develop effective look and feel of materials
• Identifies operational improvement opportunities and ensures that best practices are shared within the team and across EY
• Bachelor's degree or equivalent, preferably in a related field such as English, Public Relations, Marketing, or Journalism
• Broad-based experience in marketing and/or business development
• Knowledge of EY's products and services, and an understanding of the business issues of the companies targeted
• Experience working within a global team across multiple geographies
• An overall understanding of high-quality client service
• Strong business acumen Who we are

Communication & Pursuits Strategist Resume Examples & Samples

• Facilitates meetings with account team members to evaluate the business issues and service responses required to meet the clients' needs; "owns" or allocates proposal content development to appropriate contributors
• Establishes proposal process, timeline and procedures to meet the needs of specific pursuit
• Monitors progress of all pursuit team activities to ensure adherence to deadlines and quality standards; conducts final editing, proofing and delivery of materials to the target to ensure consistency
• Teams with Pursuit Leaders and/or Business Development Directors to develop stakeholder maps and client-facing activities
• Monitors and analyses the impact of business/financial news on clients
• Defines standards and best practices and ensures that leading practices are shared within the pursuits group and across Ernst & Young
• Demonstrable evidence of working on large scale bids, proactively driving the pursuit process and developing strategic proposals
• Experience developing top quality proposals, presentations and other client meeting documents
• Must have strong written communication skills
• Confirm that proposals and other pursuits comply with Ernst & Young's independence policy and quality measures
• Proactively drive the pursuit process. This includes mapping the relationship, and following through on action items, coordinate the account team's efforts
• Demonstrate effective understanding and application of principles and practices of pursuits and communications
• Consults with Business Development and Region leaders, to produce pursuit materials that achieve specific results. Establish an effective way to complete team projects
• Help Business Development executives identify pursuit opportunities, through market research, account plan review and client meetings (for those accounts that do not have an account coordinator)
• Develops high quality proposals, qualification documents, presentations and other meeting documents
• Present and share knowledge on developments and trends. This may be gained from learning events or other media
• Work with other CaPS managers and national professionals, to make the most of leading practices
• Develop and manage a quality control program for all deliverables
• Apply advanced principles and concepts to the pursuits and communications process
• Act as project manager for medium/large proposals, or oversee significant portions of major or highly complex proposals
• Planning, time management and organizational skills

VP Electronic Communication Surveillance Resume Examples & Samples

• Strong analytical ability
• Structured, fact-based decision making style
• Good systems technology skills
• Previous experience in a financial services compliance monitoring role, Middle or Back Office environment or Broker Support would be an advantage

HBO Associate Manager Distribution Strategy & Communication Resume Examples & Samples

• Identify, track and analyze industry, technology, and/or economic trends that may impact HBO’s business
• Create charts, reports and presentations to keep distribution team and senior management informed, using internal and third party data
• Partner with the research team to package and position ratings and market research as well as respond to specific account team requests
• Prepare talking points and sales communication materials to educate the sales team and position HBO in the marketplace
• Provide various ad/hoc analyses as requested; work on additional initiatives as necessary

E-communication Monitoring Associate Resume Examples & Samples

• Conducting electronic communication reviews, identifying the daily alerts thoroughly in a timely manner
• Ensuring that identified issues are fully investigated and promptly actioned
• Contributing to various strategic department projects
• Tracking regulatory changes that may have implications on the teams work

Senior Analyst Communication Systems Resume Examples & Samples

• Support voice, client/server infrastructure, and data communications including office systems, network planning and development and voice communications
• Serve as team leader or project manager to provide consulting and analysis, selection, configuration, acquisition and installation of complex voice, data communications or server infrastructure hardware and communications facilities including peripheral and terminal devices
• Coordinate and completes projects according to plan
• A Bachelor's degree or equivalent experience with major or minor in Computer Science, Telecommunications or related field
• A minimum of four years experience in communications or client/server with demonstrated proficiency in specialty area (voice, data, client/server)

Communication Project Manager Resume Examples & Samples

• Events – will manage events from initial conceptual strategy through on-site execution for top line of business executives. This includes everything from attendee invitations and management, working with the venues on BEOs, to seating charts and off-site engagements that may be part of the larger event
• Market Visits and Briefings – will also manage the market visit and briefing process including scheduling, determining participants, working with a point of contact to develop briefing materials and delivering them in a timely manner. Will work heavily with internal partners and external contacts to determine all of the logistics for the engagement
• Must have executive presence/professional maturity to effectively interface with senior management, the ability to meet tight deadlines and deliver a high-quality experience
• Ability to react and execute quickly to changes
• Superior organizational skills, creativity, and attention to detail
• Experience managing multiple client needs and projects in a dynamic, demanding, client-driven environment
• Experience developing and executing communication strategies
• Certified Special Events Professional (CSEP)
• Certification in Meeting Management (CMM)
• 5 years of event management experience
• Experience working with executive leaders of the company
• Prior experience managing multiple projects at once
• Proficiency with Word, Excel and PowerPoint
• Skilled at editing to create consistent, concise documents

Omnichannel Communication Planner Resume Examples & Samples

• Work with various retail and brand teams to understand monthly and quarterly goals for retention marketing programs and build a robust communications plan that drives revenue via promotions and product stories, while fully developing the adidas and Reebok brand messages and supporting brand marketing initiatives
• Learn the adidas and Reebok respective brand voice and full product catalog to easily be able to identify opportunities for successful campaigns that support strong product sell-through, activate our partnerships, and connect our consumers to the products and content they seek
• Work with buying and merchandising teams to ensure outbound communications focus the attention of the consumer on products that require support from a launch or liquidation standpoint
• Develop and maintain reporting to track performance of all campaigns and promotions
• Work with CRM Manager to execute a constant testing plan in all managed channels
• Communicate full campaign and promotions schedule as well as results with relevant marketing teams in order to fully activate all applicable channels and maximize return
• Familiarity with Omniture or other reporting and analytics tools
• Ability to clearly organize information and analyze data to identify opportunities for growth
• A passion for digital marketing and eCommerce, willing to learn and stay informed on the latest trends
• A passion for the footwear and apparel industry
• A team player who is excited by challenges and prepared to take risk
• Bachelor’s Degree 2-3 years marketing experience, ideally in communications planning or CRM functions
• Experience in successfully facilitating ongoing projects and plans with various stakeholders
• Experience with project management tools and best practices

Global Pursuits Group Communication & Pursuits Strategist Resume Examples & Samples

• Lead development of proposal and meeting collateral during the full cycle of the pursuit and contribute to strategic analysis of the opportunity by understanding client issues and opportunities. Organize a communication strategy around the specific strengths that support our value proposition
• Establish proposal process, timeline and procedures to meet the needs of a specific pursuit
• Interview client-facing professionals to evaluate business issues and service responses required to meet potential clients' needs; assign proposal sections to appropriate contributors
• Leverage local area resources for research, word processing, creative design or administrative tasks when appropriate
• Rewrite and customize all proposal sections from disparate sources for readability, consistency of message and tone, and coordinate editing and proofing of same
• Incorporate team / firm's strengths, credentials, service responses, and benefits to clients in all collaateral used to support the pursuit
• Team with GPG Leader in the coaching of meeting talking points, oral presentations, and site visits and contribute to script development
• Team with GPG Creative Design Managers in leverging firm branding and knowledge of the client to develop effective look and feel materials
• Coordinate with / leverage GPG Creative Designer Managers who supervise the development of special materials including proposal containers, posters, etc. to monitor proposal production and adherence to deadlines and quality standards
• Establish and build relationships with local practice area and business development professionals
• Interact directly with clients on an as-needed basis to act as a knowledge steward and communications specialist during facilitated sessions with the client
• Team with GPG Pursuit Leader to monitor and analyze the impact of business / financial news and events on a potential client or leverage and coordinate selected EY Knowledge resource for same
• Develop / execute winning pursuit strategies by defining a relevant value proposition and communications strategy to support the pursuit
• Define standards and leading practices and be responsible for sharing both within GPG and across the firm
• Identify operational improvement opportunities and propose solutions on an on-going basis
• Act as a change agent for new business processes and procedures by developing innovative communications opportunities to clearly articulate the relevant value proposition of the pursuit
• Attend GPG meetings and contibute to development of department intiatives
• Must lead development of proposals and meeting collateral
• Establish proposal process, timeline, and procedure; inform GPG Pursuit Leader and pursuit team of same
• Responsible for the team's adherence to deadlines and quality standards; be certain of the readability and consistency of message and tone for proposals
• Develop and execute winning strategies; identify opportunities for operational improvement; share leading practices across GPG and firm; and act as a change agent for new processes and procedures
• Given considerable discretion in making decisions concerning assigned pursuits, must lead / project-manage activities related to that pursuit's written documentation, and share accountability for the success or failure of the pursuit. Decisions and recommendations include determining how to incorporate the team / firm's strengths, credentials, service responses, and benefits in all collateral, and how best to leverage designers
• Broad-based experience in marketing and/or sales, in-depth knowledge of EY's organization and services, and an understanding of the business issues of the companies targeted
• Excellent writing and communication skills and strong project management experience is required
• Demonstrated executive presence and ability to interact with firm leadership and client-facing professionals across various ranks and service lines

Manager, Sales Communication Resume Examples & Samples

• Facilitate and synthesize physical and digital promotional strategies and opportunities for field sales. Collate and communication BU and sales-driven marketing and promotional product strategies via client / customer facing communications, business tools and systems for both physical and digital products
• Oversee, on behalf of partner BU, the development of field sales business building objectives; advertising compliance review and approvals – trafficking to Legal, Marketing as needed. Administer / automate trade program master data such as Corporate Events, fund structure and rates, goal uploads and delivery via the online sales / trade promotion tool
• Maintain price list cross reference tables across both Physical / Digital business to track alignment and impact of price changes and communicate as needed. Vet impact of price changes on trade / sales programs
• Develop reporting and analysis via BI tools related to promo effectiveness, pricing strategies, goal achievement and as needed to support weekly / regular discussions and interactions the business units, field sales, trade fund team. Deliver digital carriage tracking and other estimate tracking (physical / digital) to BUs and Sales org
• Participate in the development of business tools that support communications and info sharing such as Sharepoint, WB2B, Sales Force, and other sales tools. Manage distribution of selling tools such as promotional title listing, new product announcements via WB2B, Sharepoint, email correspondence

Manager Documentation & Communication Resume Examples & Samples

• 4 to 6 years of related work experience, preferably in a financial institution and exposure to Capital Markets
• Strong knowledge of risk management and trading room operations, particularly market risk, Basel/OSFI regulatory requirements for trading book products, and best practices as related to credit processes
• Strong knowledge in business processes, organizational design or change management to enable effective recommendations of change without paralyzing the current state yet creating a practical strategic course for the future
• Strong understanding and experience with project management or external consulting
• Strong understanding of developments and “best practices” in technical communication and effectively apply these principles
• Graduate degree, MBA or equivalent general business experience
• Certificate in Technical Communication and/or B.A. (English or Communications)
• Strong oral and written communication skills, including solid interpersonal skills (especially “Listening Skills”)
• Strong facilitation skills for leading meetings, making decisions and resolution of conflicts related to definition, design, build, testing and deployment of process improvement solutions
• Strong ability to negotiate and influence stakeholders across many pillars in Market Risk and the Bank
• Strong planning and organizing skills with the ability to accommodate shifting priorities and manage to tight deadlines
• Strong ability to anticipate and understand the implications for process changes, and able to see the big picture by devising multiple actions with recommendations
• Acts as a project manager for medium / large proposals and oversees significant portions of major or highly complex proposals
• Provides end-to-end project management, ongoing proposal and orals presentation strategy and support. Gain adherence to all steps of the pursuit proposal process, and confirm high quality content and end products to our clients
• Controls the workflow of multiple concurrent editors to deliver proposals on time. Develop material metrics on pursuits. Give feedback to Business Development on pursuits, teams and win strategies
• Consults with Business Development and Regional leaders, to produce pursuit materials that try to win business for EY. Establish an effective way to complete team projects that are deadline driven
• Builds relationships with industry / practice leaders. Develops opportunities to create strategic alliances with Partners, Business Development Executives (BDE’s), Senior Managers, practices and other regions, to help achieve business goals
• Presents and shares knowledge with the Business Development and CaPS teams on developments and trends. This may be gained from learning events or other media
• Works with other CaPS professionals and national professional to provide leading practices
• Develops and manages a quality control program for all client deliverables
• English language skills – excellent written and verbal communication
• Planning, adaptability, time management and organizational skills
• Ability to handle pressure and work with high level professional
• A strong working knowledge of professional services organizations

Manager, Global Pr & Communication Resume Examples & Samples

• GLOBAL PR STRATEGY
• Partner with Global PR Director to define and drive Global PR & Communication Strategy working closely with the International markets as well as key cross functional departments such as Product Marketing, Global Services, Global Digital, Strategic Marketing and other business owners
• Recommend PR, Media relations and Social Media strategies to successfully achieve business objectives
• Establish PR & Social media objectives, goals & performance metrics & provide recommendations based on findings in collaboration with the Global Digital team
• Keep track of PR ranking around the world and share consolidated report on a monthly basis to Director of Communication, VP Global Retail and CEO & provide recommendations based on findings
• Monitor industry and PR trends and adopt best practices in a timely manner
• TOOLKIT DEVELOPMENT
• Define and create all PR materials for deployment to markets, including press releases, guidelines (local events, communication and key message tracks and strategy - what who when - advertorials and competitions, usage guidelines for videos / photography etc.), content creation (behind the scenes videos and photography, innovation booklets etc.)
• Develop content to effectively communicate Benefit business, culture, product stories & innovation, Awards across a wide variety of channels such as blog posts, press releases and executive presentations
• Proactively improves PR & Corporate communications processes including methods, policies and procedures with internal cross functional teams and local markets to develop efficient working flow and support business priorities, objectives
• Minimum 6 -7 years’ beauty public relations experience & events required with a combination of agency and in-house background
• Experience in beauty and/or fashion preferred
• Strong understanding of social media / social media metrics and how it can amplify traditional PR outreach
• Excellent communication, written and presentation skills
• Articulate thinker with a sense of humor and an ability to take creative direction, react quickly, and interact productively during brainstorming meetings
• Demonstrated creative and strategic mindset
• Proven track record for achieving results and driving projects
• Highly organized multi-tasker with a great ability to problem solve
• Excellent computer skills, including Microsoft Office, Apple- based IOS
• Understanding of Illustrator or Photoshop
• Master degree preferred in Communications, Journalism, Marketing, English or related field

Analyst, Sales Communication Resume Examples & Samples

• 30% 1. SKU Creation and Management: Execute title and item set-up in two separate internal systems as well as maintain changes of 3rd Party products for the US through on-going collaboration with internal departments (GPMS/AMMO, Finance and Operations). Manage GEM and Prism support applications and assist with troubleshooting system interface issues as it relates to SKU set-up and necessary clean up when required
• 10% 2. New 3rd Party customer data conversion: Work with larger teams such as Operations, I.T and Finance to onboard a new customer and their existing title and sku metadata information within SPHE systems
• 20% 3. Review and approve title and sku metadata information and attributes (UPC, format, genre, aspect ratio etc.) for transmission via electronic data files to 6 retailers preferred system of communication (GDSN)
• 20% 4. Evaluate System & Process Functionality: Identify and lead initiatives to capitalize on opportunities to increase procedural efficiencies and systemic enhancements as they pertain to the core functionality and productivity of the position. Identify necessary IT enhancements, assist with testing and oversee implementations of these enhancements
• 20% 5. Training: Provide guidance, orientation and supervisory support to any analysts joining the department as well as the cross functional support to other SPHE team members (Sales, Production, VMI etc.) and 3rd party partners when necessary
• Home Entertainment
• Working systems needed to execute the process, including One World JDE systems environment, Prism, GPMS & Playbook
• Have strong attention to detail and ability to prioritize workload to meet deadlines
• Adapt and learn new systems / databases
• Effectively analyze, present, communicate and exchange information to facilitate process development
• Build strong relationships with all levels of employees
• Be flexible in job responsibilities depending on the needs of customers, the team, and the department
• Work in a fast-paced, team based, customer focused environment

Customer Communication & Business Culture Manager Resume Examples & Samples

• Power of One and Make It Remarkable: Responsible for the ongoing profile and visibility of these two programmes, and the adoption of key principles into BAU across all areas and teams
• Culture and Values Induction: The development of an induction programme that focusses on values and behaviours and that incorporates elements of Make It Remarkable and the Power of One to ensure new starters are aware of the standards we expect and “how we do things”
• Building Soft Skills Capability and Effectiveness: Responsible for the development of a rolling programme of training and development to drive soft skills across all teams who interact with customers (Branch, Relationship Managers, Citiphone, Out-Bound Operations Teams (Fraud)
• Citiphone: Ongoing review with Operations colleagues of call quality from Citiphone and Fraud Operations. Working closely with Operations colleagues to ensure feedback, training and development, and that the conversations with customers are in line with quality expectations
• Complaint Resolution: Responsible for undertaking the QA of the Final Complaint letters that are issued, in order to Coach and Mentor the Complaints Team as we look to make complaint Resolution a world class process
• Fully rounded knowledge of UK Consumer and the transformation agenda and roadmap
• Knowledge of the Rainbow technology platform that now underpins the UK Consumer and IPB EMEA business, and the current processes upon which our Customer Experience is built
• Demonstrable Project Management capabilities and delivery of transformational change initiatives
• Experience and evidence of driving change in both a direct line management and matrix capacity by deploying effective stakeholder management and influencing skills
• Experience of working effectively with Regional partners across multiple sites and time zones
• A full understanding of the expectations and required service levels for target market customers across UK Consumer and IPB EMEA
• An ability to effectively manage multiple work streams, and work stream owners, within one overarching framework and overall objective
• S/he must have excellent written, verbal, communication, analytical and problem solving skills
• S/he must be able to demonstrate high levels of strategic thinking with quantitative and qualitative analytical skills
• S/he must have a demonstrable track record of leading projects successfully and delivering change
• S/he must be able to demonstrate effective leadership and the ability to multi task and deliver across multiple projects and initiatives
• S/he must have demonstrable interpersonal, relationship management and presentation skills and an ability to influence and drive change
• S/he must be able to demonstrate strong negotiation skills and an ability to maintain effective relationships whilst challenging project teams to deliver
• S/he must have knowledge of IT software packages including MS Word, Excel, Outlook and PowerPoint
• Experience of Retail Banking, Customer Segments, Project Management
• Exceptional candidates who do not meet these criteria may be considered for the role provided they
• Lead the development of proposal and meeting collateral during the full cycle of the pursuit. Help strategically analyze the opportunity, by understanding client issues and opportunities. Create a communication strategy around Ernst & Young's value proposition
• Attend and contribute ideas during all preparation meetings for a pursuit (kick-off strategy, status, follow-up/debrief, and oral/site visit)
• Establish the proposal process, timeline and procedures to meet the needs of a specific pursuit
• Keep BD/PL and Pursuit team regularly informed of timelines, expectations and challenges
• Direct strategic and tactical development of collateral, utilizing the Center for Business Knowledge (CBK) knowledge management resources
• Use local Area resources for research, word processing, or administrative tasks
• Monitor progress of all pursuit team members. Confirm they're meeting deadlines and quality standards, including final proofing, and delivery of materials to the client
• Review final production materials, so that message quality, format and content meet client needs, and are consistent with firmwide communication guidelines
• Supervise outside vendors (when developing videos), and help develop the script and content
• Confirm that all pursuit collateral incorporate team/organizational strengths, credentials, service responses, and benefits to clients
• Team with BD/PL, to coach the team for meetings, oral presentations, and site visits. Help develop scripts
• Team with GPG designers, to use Ernst & Young's branding, and knowledge of the client, to develop materials with an appropriate look and feel
• Work with GPG Designers who supervise the development of special materials including proposal containers and posters. Together, monitor proposal production, and confirm compliance with deadlines and quality standards
• Build relationships with local practice Area and BD professionals
• Interact directly with clients when needed, to act as a knowledge steward and communications specialist
• Team with BD/PL, to assess the impact of business/financial news and events on a potential client. In addition, use the resources of the CBK
• Produce winning pursuit strategies, by defining a relevant value proposition and communications strategy to support the pursuit
• Define and share standards and leading practices, within the GPG and across the firm
• Recommend ways to improve operations
• Act as a change agent for new business processes and procedures. This will involve developing an innovative communications opportunity, that clearly articulates the relevant value proposition of the pursuit
• Attend GPG meetings and help develop initiatives for the department
• Gain an in-depth knowledge of Ernst & Young's products and services
• Broad-based experience in marketing and/or sales, and an understanding of the business issues of the companies targeted
• English language skills - outstanding written and verbal communication

Workforce Management & Operations Support Communication Associate Resume Examples & Samples

• Provide communication support through various communication vehicles, including but not limited to developing tools and frameworks and building communication plans, editing and finalizing content for executive review
• Consult with and influence to identify priority initiatives and key messages that support the organization business objective
• Serve as integrated business and project thought partner providing communication expertise
• Support integration of Workforce Management and Ops LOB Support across Operations Strategy and planning with segment and enterprise internal communications
• Provide support for internal communication forums such as Town-halls, All-Salaried, Work Sessions, recognition events, learning and development activities and organizational initiatives (Safety, Environmentality, Community, etc.)
• Provide administration of internal communication and collaboration tools (Yammer, Backlot, Sharepoint), content management and archives, template development and project tracking administration
• Develop and ensure quality standards
• Proven project management experience with an ability to multitask and manage competing priorities
• Strong knowledge of video production programs such as Camtasia, Adobe PhotoShop, Adobe Premiere Pro CS6
• Training in videography, photography, lighting, script writing and sound technics
• Proven experience with social media sites such as Yammer and Backlot
• Strong collaborative skills and ability to build and maintain strong working relationships
• Computer proficiency in a Macintosh environment with Adobe Creative Suite and Microsoft Office for Mac and PC
• Demonstrated strong organizational and time management skills; proven ability to manage multiple priorities and consistently meet deadlines
• At least three years of directly related experience
• High school degree or equivalent

External & Internal Media Communication Resume Examples & Samples

• Relevant Prior work experience in external and internal communications
• More than 10 years of overall work experience in the communications field
• Strong connect with media in India

Communication & Learning Leader Resume Examples & Samples

• 7 – 10 years of transaction experience related to human resources around strategic communications and messaging and advisory services in change enablement areas including: leadership development, stakeholder governance, workforce strategies, talent management and culture
• Multinational experience in employee communications, culture assessment and assimilation
• Large-scale, global human capital merger integration experience, with multiple countries and multiple HR teams
• Experience in program management for large-scale business transformation projects and programs
• Multinational experience in assimilating workforces, benefits, compensation programs, and retirement plans; experience in global pension plan design, assimilation, and regulatory requirements
• Multinational experience in human resource service delivery assimilation, including design, outsourcing, and restructuring as well as global vendor selection, consolidation, and pooling
• Significant consulting experience with established methodology, tools, procedures and protocols knowledge
• High energy and desire to grow skills, experience, and team members in the global HR arena
• Willingness and ability to accept extended deployment and travel
• Develop and direct both strategic and tactical development of collateral, including leveraging EY knowledge resources for knowledge management
• Incorporate team / firm's strengths, credentials, service responses, and benefits to clients in all collateral used to support the pursuit
• Team with GPG Creative Design Managers in leveraging firm branding and knowledge of the client to develop effective look and feel materials
• Attend GPG meetings and contribute to development of department initiatives
• Typically requires a minimum of 7 + years related experience

Production Communication Internship Resume Examples & Samples

• Knowledge of post-production image for the different communication channels
• Knowledge of printing techniques
• Knowledge of pre-printing graphics
• Available for frequent transfers
• English language (even basic)
• Precision and a sense of responsibility
• Ability to lead several projects at the same time
• Result orientation

Communication, Education & Awareness Manager Resume Examples & Samples

• Extensive experience within a communications role
• Proficient verbal and written communications skills and ability to convey key messages through clear and concise writing
• Self-starter, capable of working under own initiative
• Proactive in bringing ideas and suggestions
• Experience with online applications
• Proven organisational and time management skills and ability to work in a time pressured environment

Senior Manager Delivery & Communication Retail Products Resume Examples & Samples

• Manage the Delivery & Communication function for IBS
• Manages the implementation plans for IBS projects to ensure success, accommodate evolving business priorities and meet collective needs of stakeholders while motivating project team to maintain momentum of projects
• Manages the creation and sustainment of the overall IBS resource capacity plan ensuring deliverables across all projects are understood, planned, and coordinated and resources deployed accordingly
• Designs and implements improvements to activities and processes in a project’s life cycle to increase capacity within IBS while ensuring the delivery and communication documentation for each project contributes to a consistent experience for all stakeholders
• Manages and monitors project budgets, milestones, delivery dates, status reports and ultimate achievement of benefits and objectives and ensures project plans reflect changes to scope, costs etc
• Leads daily support for projects, working within IBS and with all stakeholders to contribute to project success and overall client experience
• Manages team in the development, management and maintenance of project deliverables and documentation including charters, strategy documents, project plans, decision/risk logs, post implementation review reports as applicable
• Provides input as needed on the availability & deployment of IBS resources in the development of business cases
• Creates and manages IBS dashboard reporting for individual projects and presentation/reporting of such metrics to senior management and manages ongoing communication of project status
• Acquires and enhances knowledge of business drivers, products and processes across multiple business lines and the technology platforms that support them. Stays abreast of both the Bank’s and the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines
• Provides input into the strategic direction objectives and metrics for IBS, specifically ensuring appropriate metrics are implemented, maintained and monitored
• Effectively manage and supervise team by
• Setting performance expectations, monitoring performance, providing performance feedback including the preparation of performance appraisals
• Providing counsel and coaching
• Ensuring the team is trained and able to use industry-leading project management methodologies, arranging for formal training as needed
• Recruitment of qualified business analysis staff; and
• Fostering and encouraging an environment of collaboration and teamwork between the Relationship Management, Business Analysis & Requirements Management and Projects & Process Delivery teams in IBS

Communication Dsp Engineer Resume Examples & Samples

• Configuring HW interfaces, developing of RF and AFE drivers
• Implementing signal processing algorithms on the fixed-point real-time embedded SW platform
• Developing Fixed C bit accurate models for test vector generation
• Setting up and configuring test systems, instrumenting test automation for collecting data and characterizing
• Aid in the development of simulation platforms for system engineers and analysts
• Debug and bring up of the system in the lab and field

Communication Designer, Intern / co Op Resume Examples & Samples

• Design and document visual systems
• Lead branding and user education projects
• Collaborate with designers, product managers and engineers
• Designing webpages, websites, microsites, and creative comps (No coding or development experience necessary)
• Concepting and prototyping for various projects
• Asset creation

Unified Communication & Collaboration Principal Resume Examples & Samples

• Recognized as technical expert in Unified Communication and Collaboration and incident management by internal and external peers
• Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customer
• Serves in a variety of roles such as team/customer advisor or project manager
• Operates with broad latitude for unreviewed actions and decisions
• Proven success in supporting organizations with 5000+ users
• Experience with managing or leading a network team
• Experience with the monitoring and reporting against SLAs
• Experience with deploying and managing Cisco UC and VC solutions
• Familiarity with Microsoft Active Directory
• Experience with supporting Apple and IOS devices in a corporate environment a plus
• Experience with Incident Management tools, and other systems used for reporting and tracking of incidents
• Flexibility to adjust to changing requirements, schedules and priorities
• The ability to socialize ideas, make recommendations and gather team consensus
• Able to effectively communicate both orally and in writing to technical and non-technical audiences at all levels in an organization; develop procedural documentation; develop and conduct effective presentations; effectively demonstrate products and solutions; and be able to write customer proposals
• Experience with troubleshooting, analyzing, and supporting VoSIP enterprise solutions
• Experience with upgrading enterprise unified communication systems to the latest releases maintaining inter-operability and minimizing downtime
• Experience with troubleshooting and resolving medium to complex network issues to resolve cross-domain solutions
• Possesses in-depth knowledge and technical expertise in the areas of design, installation, maintenance and support of VoSIP and VOIP network infrastructure following established methodologies and processes
• Experience operating and maintaining VoSIP systems
• Experience operating and maintaining Cisco Call Manager
• Experience operating and maintaining Cisco Unified Operations Manager
• Experience operating and maintaining Cisco Unified Presence (CUP) Solution
• Ensure interconnectivity and interoperability of VoSIP system and customer’s network enclaves
• Experience performing extensive root cause analysis, problem determination and support of technical issues related to upgrade and related technologies
• Minimum 6 years’ of hands-on experience with Cisco network equipment
• Minimum 6 years’ of knowledge and experience of the following
• Ethernet, Ethernet Switching, IP, IP assignment, and IP routing
• Experience in managing projects
• Experience in vendor-relationship management
• Demonstrates excellent technical awareness and understanding of the core technology in use, including network switch, routing and core systems management and tools
• Demonstrates thorough understanding of business priorities and understands the business criticality of platforms and applications
• Understanding of best practice in project delivery and service management
• Proven ability to work in collaboration with external service vendors, building and developing effective service vendor relationships

Product Communication Head of Service Resume Examples & Samples

• Evaluate legal, regulatory and media risks of claims along with different product communication aids
• Compile and validate regulatory reports justifying claims with relevant parties in Research
• Work with zone, country scientific and technical regulations departments to finalize and validate scientific aids for product communications
• Help manage disputes with those involved in litigation
• Identify and report product communication issues
• Hone a vision to help improve the unit’s quality of service
• Promote smooth department operations
• Ensure the team is as effective as possible in terms of quality, service and costs
• Ensure the team has the necessary skills and structure
• Act as a sounding board in different aspects of product communication evaluation Share knowledge and expertise
• 7+ years of experience in personal care, consumer goods or cosmetics industry
• Bachelor’s degree in Science required
• In-depth knowledge of risk-evaluation methods for product communications
• Cross-disciplinary knowledge of department operations
• Entrepreneurship
• Ability to analyze processes
• Ability to share expertise
• Ability to be pro-active and persuade
• Ability to lead and develop teams
• Project-management skills
• Fluent in English Sound knowledge of relevant software applications

Communication Consulting Sales Lead Multiple Locations Resume Examples & Samples

• Bachelor's degree in related discipline. MBA a plus
• Minimum 7-10 years of employee-facing benefits (Retirement, Health and Welfare, Absence Management) communication experience
• Strong management experience
• Intermediate knowledge of MS Office
• Flexibility to travel (30%+)

Communication Student for Intel Resume Examples & Samples

• High creativity abilities
• High familiarity with verity of media tools
• Good team work
• Good written abilities both in Hebrew and in English
• Ability to work 2-3 days a week

Human Body Communication Research Intern Resume Examples & Samples

• Must be currently enrolled in a PhD in Electrical Engineering, Computer Science ore related fields
• Must have at least 3 months of coursework/experience in wireless communication, propagation, RF and PHY design
• Must have 1+ years of experience with Matlab programming
• Experience with signal generation/spectrum analysis equipment

Communication SW Developer Resume Examples & Samples

• BS or MS in CS or EE
• 5-7 years of experience Independently Designing and Implementing Small or Medium-Sized Software Systems and Components for Wireless Devices
• 5+ years of experience with Successful Design and Implementation of Multiple Software Components and Subsystems
• 3+ years of experience in IoT SW, Constraint Devices SW Design, Cloud Clients, XMPP and WebRTC, and Restful APIs
• 3+ years of experience with at least two Programming Languages, at least one of which is Java or C/C++
• Ability to work effectively in Cross Geo Teams
• Ability to Communicate the Design and Implementation of Software Systems including relevant strengths/weaknesses and reasons for implementation decisions
• Knowledge of 2 out of the 3 operating systems: Linux, Windows or Android and at least two Application, Database, Messaging or Web Server and Cloud Transport Technologies
• Working in a Large Industry Consortiums with Cross Companies Collaborations

Communication Electrical Hardware Engineer Resume Examples & Samples

• Bachelor's or Master's degree in Electronics, Communication Engineering or related field of study, with a 6-10 years related experience
• Strong RF background, both in theory and implementation. Experience and understanding of cellular networks and technology (GPS, GSM, CDMA, WCDMA, and LTE) is must
• Experienced with 3GPP, PTCRB, GCF, FCC, CE certifications
• Experienced with WWAN RF front end architecture and key RF performance measurements, merits
• Strong hardware troubleshooting capability with working knowledge of oscilloscopes, mobile radio call box testing, network analyzers
• Experience leading and working with cross-functional teams as well as practical experience in all phases of the product development lifecycle
• Proven experience working with matrix engineering teams as well as external suppliers and customers
• Demonstrated experience coordinating the work of others to meet schedule and quality requirements
• Ability to work with multi-tasks and provide clear and concise information to teams
• Good knowledge and understanding of RF regulatory and PC architectures
• Good knowledge of PCB layout rules and criteria for good RF design
• Team player with good interpersonal, strong written and excellent verbal communications skills
• Strong negotiation skills both with internal and external contacts
• Excellent team leadership and tactical execution skills
• Strong commitment and self-motivation
• Bachelor's or Master's degree in Electronics, Communication Engineering, Computer Science or related field of study, with an 8+ years related experience will be preferred
• Candidate should have solid technology background of antenna theory
• Candidate should have solid hands-on experience of antenna design
• Candidate should have solid experience of prototype simulation, fine-tuning, and measurement
• Candidate should have solid capability to create, define, and maintain antenna specification & test plan
• Candidate should have solid understanding of anechoic chamber theory, application, setup, and measurement
• Candidate should have experiences with comprehensive radio standards (including 2G/3G/4G, WLAN, Bluetooth, GPS, WiGig, etc.)
• Candidate should be able to analyze antenna designs for compliance with specifications, ability to produce in volume, material availability, design margin integrity, and cost effectiveness
• Candidate should have experience in leading and working with cross-functional teams as well as practical experience in all phases of the product development lifecycle
• Candidate should have proven experience working with matrix engineering teams as well as external suppliers and customers
• Candidate should have excellent communication skill in English, both written & verbal

Technical Consultant for Microsoft Unified Communication Solutions Resume Examples & Samples

• Provide technology consulting services to external customers and internal project teams in complex UC rollouts and related networking and mobility projects
• Support the technical assessment and delivery of specific technical solutions to the customer, including gathering technical requirements and customer-facing interviews
• Design and implement Microsoft Lync based architecture and telecommunications plans
• Plan, implement, support, and document migrations to Microsoft Lync at customer branch locations and DC sites
• Resolve complex operational and technical problems which require an in-depth evaluation of dependencies and developing new methods to apply to the situation
• Implement and configure Microsoft Lync backend and related services, including Messaging, Conferencing, Presence, etc
• Configure and support voice gateways and session border controllers, including HPN and 3rd party hardware
• Collaborate with Wintel, Exchange, AD, security teams to make necessary integrations with Microsoft Lync and related services
• Maintain effective customer relationships so as to insure customer satisfaction
• Communicate with internal and external customers confidently and demonstrate the professionalism of the job family
• Degree in computer science or equivalent
• Extensive experience in the planning and implementation of IT infrastructure projects
• MCSE/MCTS/MCITP certification or equivalent field experience with Microsoft solutions (Windows 2003/2008, Exchange UM, Lync 2010/2013, OCS)
• Experience in implementing unified communication solutions such as Lync 2010/2013 or OCS
• At least two years experience in performing or supporting at least one large scale unified communication deployment
• Strong written and verbal communications skills in English (must have) and interest to learn German
• Ability to challenge complex customer requirements and address them with effective technology solutions
• Excellent customer communication skills
• Detail and solution oriented and reliable
• Proactive, leadership-oriented attitude
• Architectural understanding according to the requirements in the area of unified communication
• Working knowledge of hosting Microsoft environments, including Active Directory, DNS, SSL, Windows Server
• Strong background in media gateways and session border controllers (Sonus, AudioCodes, HP MSR)
• Strong understanding in voice solutions and telecommunications standards (dial plans, PSTN equipment, VOIP, PRIs, PBX, ISDN, SIP, Conferencing)
• Solid Understanding in networking (HP or Cisco routers/switches, firewalls, load balancers, network protocols, MPLS)
• General Understanding in PKI and related security concepts, including tracking and solving of certificate issues

Unified Communication Technical Consultant Resume Examples & Samples

• 8+ years of professional experience and a Bachelor of IT/Engineering or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total)
• Cisco Unified Communication System and Network Infrastructure
• Cisco CCNP Voice/CCVP/ CCIE Voice Certification
• Project Management and Global Method Documentation

Analyst, Research & Communication Resume Examples & Samples

• Excellent messaging and writing skills
• Proven experience (3 years) in the financial services industry in a communications capacity with a strong background in managing cross-functional relationships
• Solid understanding of the investment mandates advised by CIBC Asset Management
• Post secondary education in Business or Economics, ideally with coursework in Investments
• Enrolment in the CFA Program is an asset
• Completion of CSC is an asset
• Strong teamwork skills with the ability to mobilize and motivate colleagues
• Strong ability to adapt to a constantly changing environment
• Effective communication and relationship building skills
• Excellent organizational skills
• Ability to compile and research data from a variety of sources
• Capable of working in a demanding environment, with frequently tight deadlines

Communication & Pursuits Strategist / Leeds Resume Examples & Samples

• Attends and actively contributes to all kick-off strategy, status, follow-up/debrief, and presentation preparation meetings
• Establishes and builds relationships with business development professionals
• Identifies operational improvement opportunities and proposes solutions on an on-going basis
• Helps develop, drive and execute on various group and functional initiatives
• Experience managing the full bid cycle
• Ability to coordinate multiple projects and initiatives at one time
• Must have demonstrated project management experience
• Strong working knowledge of a professional services organisation
• A Bachelors degree or equivalent

Communication Associate Resume Examples & Samples

• Excellent project planning and organization skills and ability to handle multiple concurrent projects
• Candidate must be able to gather and analyze relevant information clearly and effectively, as well as track and monitor their own progress
• Experience in online communication and writing for the web
• Experience with web design and graphic design tools
• Experience within the financial industry
• Ideally enrolled in or recently graduated from a post-secondary program with a strong focus on public relations, communications, or business and finance
• Experience with system design, web design/development
• Experience with HTML, CSS, Java Script

Communication & Reporting Professional Resume Examples & Samples

• CDC experience
• Detail oriented and able to create meticulous documentation of variables, datasets and data attributes
• Ability to produce data dictionaries and codebooks
• Willingness to share code and work within a team
• Strong organizational and interpersonal skills with the ability to work with little supervision, both independently and as a member of a diverse team

Electronic Communication Compliance Analyst Resume Examples & Samples

• Review electronic communications utilizing various Firm systems to search for inappropriate employee behavior, compliance with Firm and Regulatory rules and potential misuse of information
• Contribute to various strategic department initiatives
• 3+ years of relevant business experience is preferred
• Additional Assets: good written and spoken Spanish and/ or Portuguese
• Demonstrate strong investigative and analytical skills
• 5+ years of relevant business experience is preferred and securities licenses a plus
• Openly supportive, encouraging and involving of others in building team spirit

Junior Product Communication & Marketing Manager Resume Examples & Samples

• Ad hoc project support for Zurich Team
• Maintenance of Intranet pages for the business
• Excellent written and verbal communication skills in English (German is an asset)
• Highly organized and resourceful with a strong focus on timely delivery
• Broad knowledge with Microsoft Office environment (especially Power Point, but also Excel)
• Excellent prioritization and self-organization skills – ability to work with minimal supervision and to handle multiple tasks simultaneously
• Attention to detail and consistency
• Proactive, flexible
• Basic knowledge of and interest in financial markets & investment products

Product Communication & Marketing Manager Resume Examples & Samples

• Managing projects to improve marketing collaterals or optimize processes
• Assistance, contribution and advisory in creation of new product materials as well as efficiently maintaining the existing global franchise of all basic materials (incl. dedicated IT tools)
• A motivated person with excellent organizational and coordination skills.    
• Proficiency with Microsoft Office environment (especially Power Point, but also Excel)
• Proved stakeholders management skills
• Client-centric approach – accomplished expertise with stakeholders management
• Process management experience
• Focus on improvement and effectiveness
• Flair for increasing efficiency, also with new IT tools & processes
• Willingness to work closely with the team based abroad
• Can-do-attitude and being open to change
• Experience with Adobe InDesign in an asset

Manager, Strategic Communication Resume Examples & Samples

• Serve as the lead for communication support for product launches
• Provide counsel to brand leaders on communication strategies
• Develop and oversee assigned public relations budgets
• Align regional PR plans with global plans and strategies, and foster sharing of best practices between markets
• Develop and enhance relationships with key media
• Proactively identify and manage potential brand issues, including liaising with Legal, Regulatory, Quality, Corporate Communication etc

Training & Communication Design Specialist Resume Examples & Samples

• To create take to market professional graphic pieces, communications, training documents, strategies and launch events
• To write English and French communications ensuring communications are clear and concise for representatives
• To create visual supports in various format for web and printing purposes using Photoshop – From full size posters to web banners
• To effectively communicate sales positioning, products and benefits in various mediums: Posters, training documents, blog articles
• To effectively communicate and highlight Bell’s assets and benefits VS competitors
• To imagine, organize and lead launches of new products and offers by organizing complete launch events
• To ensure excellent delivery and execution on an ongoing basis as well as during critical product launches
• To maintain, update and enhance tools used on a daily basis by our sales teams
• To help creating new tools to ease communication process among different teams
• To analyze current communications tools and help create new tools and processes
• Create professional graphic pieces for printing and/or web to promote our new services and products in a creative manner – from full size posters in High definition to web banners and promotional items
• Imagine, create and organize events for launches of new products/services in various locations
• Build structured and comprehensive Positioning and Communication material aligned with different channel needs
• Cleary understand competitors’ strategies and offers in order to create and update complete competitive material that will help our sales forces close BRS sales
• Be aware of the Telco market and how Bell is positioned in this competitive market
• Work with sales channel take-to-market teams as well as channel partners, to ensure thorough understanding of all BRS products and services
• Ensure all sales tools are always up to date and reflect latest offers, prices and products
• Perform comprehensive needs assessments of existing communication methods and delivery methods, and challenge status quo

Comprehensive Capital Analysis & Review Risk Coordination & Communication Resume Examples & Samples

• Development of decks/reports for senior management and US Board of Directors
• Support Head ERST and entire ERST team with reporting and documentation
• Support detailed process documentation
• Support detailed process planning documentation
• Support coordination of capital planning documentation
• Support results analysis documentation
• Communicate regularly with team members and other stakeholders to keep them up to date on project requirements and dates, and escalate any issues promptly including cross-program/cross-workstream issues
• Extensive experience of Microsoft Office suite (Excel, Word, Powerpoint), Microsoft Visio and Microsoft Project
• Ability to work under tight deadline and high pressure environments

Senior Communication Representative Resume Examples & Samples

• Provide senior-level communications services in a business unit or corporate environment in support of a vice president, department director(s), global process owner(s), and/or high level strategic enterprise initiative(s)/project(s)
• Decisions made by this position are diverse with higher risk issues
• Challenges include exceeding expectations in delivering results, considering alternative courses of actions, and making timely decisions
• May also provide leadership to external third parties in the form of leading special projects impacting Caterpillar
• Perform active consulting functions, especially with regard to emerging communication technologies and advancements
• Owns several communications vehicles and manages several non-repeating projects, both internally and externally, through completion
• Stay abreast of technologies as it applies to electronic communication platforms and vehicles
• Bacherlor's Degree in communications or technology related field
• 7 or more years of job-related experience
• Knowldge of or ability to quickly learn emerging communication technologies including web communications design and content strategy
• In-depth knowledge of Caterpillar policies, practices, and procedures
• Cross-functional experience
• Strong writing skills and experience

Supervisor, Security Communication Ctr Resume Examples & Samples

• Ensure all functions of the Global Security Communications Center (GSCC) are carried out in an efficient and effective manner whilst providing maximum security support
• Supervise the daily development and dissemination of intelligence and operationally based reports to support our Global Security and enterprise partners
• Liaise with and report to the GSCC Manager, GSCC Senior Manager, Director and all other required company personnel to ensure that all relevant security information is disseminated in a timely manner
• Develop a working relationship with GSCC personnel and a comprehensive working knowledge of all GSCC programs and procedures
• Work closely with the GSCC Manager to develop an effective security plan to support GSCC operations. Be able to develop a security plan to support all projects and activities within the Disney Global Security Department and other associated business partners
• Supervise and execute the design and implementation of project related security strategies, security policies/standards and establish a concrete course of action for their implementation and review
• Liaise with regional security partners to ensure that training procedures and policies are implemented within acceptable standards
• Maintain close links with key stakeholders to ensure that all projects are implemented with the highest degree of professionalism safety and security
• Enforce department standards with GSCC personnel and provide feedback and documentation regarding personnel performance
• Ability to operate on a flexible, on-call and rotating schedule and be able to travel when necessary
• Serves as the first responder for information by assisting employees domestically or internationally with security- or travel-related emergencies
• Supervisory experience in a related field desired
• Ability to transition between calm and extremely active work conditions
• Ability to make critical decisions, prioritize issues and initiate appropriate response with minimal supervision
• Have previous background or experience in communications center, fusion or analytical type operations

Human Capital Communication Specailist Resume Examples & Samples

• Proactive, independent thinker who can anticipate requirements for future events and demonstrates intellectual curiosity
• Exceptional written and verbal English communication skills
• Organized and results-oriented with a superior ability to multi-task and prioritize work
• Attention to detail and ability to maintain confidentiality at all times
• Ability to develop trusted partnerships with all levels of the TIS/CRES organization; ability to influence and collaborate effectively
• Demonstrated success in effective collaboration across organizational and regional boundaries
• Proficiency in event planning and logistics, management of speakers and presentation materials
• Ability to work independently and manage time effectively
• Conveys professionalism at all times
• Employee may be required to perform additional duties as assigned

Service Operations Manager Unified Communication Resume Examples & Samples

• Oversight of UC Migration Program and associated decommission projects
• Create and Collaborate on client communications material for UC Program activities
• Service Improvement Planning and Implementation
• Partner with operational team to ensure seamless support for voice services
• Transition of new services/products to production
• Operational process design and implementation
• Development of service KPIs, service improvements and communication to management and key stakeholders
• Incorporating client feedback and operational improvements into the service planning process
• Partnering with architecture/engineering teams on product strategies and service improvement initiatives
• Introduction of streamlined and automated process improvements
• Minimum of 10 years of experience working in various large scale global enterprise technology infrastructure functions
• Minimum of 10 years of experience in designing, implementing and/or operating complex voice and data network infrastructure
• Business Process Improvement mindset
• Experience managing global teams
• Experience with ITIL and ITSM framework development

Communication Network Engineer Resume Examples & Samples

• Assist in the development and deployment of communication (voice/data/video) solutions; including operational testing, support process development, general release planning & deployment and conducting end user training & acceptance
• Follow standard configuration guidelines when performing system moves, adds and changes
• Maintain documentation and monitor system performance
• Manage small to medium scale projects in accordance with established processes
• Lead or participate in management of Tier 2/3 problem resolution activities and perform root cause analysis
• A technical Bachelor’s degree or equivalent technology area certification plus 5 years of related experience
• Genesys certifications in SIP, Routing, Reporting, Media, IVR
• Practical work experience in the deployment and support of Contact Center solutions for medium sized distributed enterprises utilizing the following technologies and standards

Communication Professional Resume Examples & Samples

• Bachelor or Master degree in Journalism/Communications, English, Marketing, or Advertising
• Outstanding written English and Chinese (fluent in oral English)
• Translations skills preferred
• Strong interpersonal skills, ability to communicate effectively across different levels of management and organizations
• Tech savvy; knowledge and experience on social media preferable
• More than three year marketing and communications work related experience
• At least 3 years experience in Communication
• English: Intermediate

Service Delivery Manager Unified Communication Resume Examples & Samples

• Financial planning and associated analysis for projects
• Create and Distribute Executive Summary reporting for UC Program
• Create and Distribute Client Communications for UC Program activities
• Create/Maintain Client Training documentation for UC Products
• Client adoption of automated services
• Incorporating LoB planning and feedback into the service planning process and service roadmaps
• Technical and Business planning
• Presentation of programs and initiatives to management and cross functional teams
• Partnering with architecture/engineering teams on 3-5 yr strategies
• Minimum of 10 year of experience working in various large scale global enterprise technology infrastructure functions
• Minimum of 10 years of proven experience and success in a Service Delivery/Continuous Service Improvement role analyzing, designing and implementing integrated solutions to support long-term business needs, preferably within financial services industry
• Experience in designing, implementing and/or operating complex voice and data network infrastructure
• Experience leading large scale technology migrations
• Requires leadership experience in managing cross-functional teams and the ability to influence people at a variety of levels internally and externally
• Proven experience tracking and driving optimization opportunities and presenting progress of same
• PMP certification ideal
• Working with business development executives and client service professionals, co-develop strategic and tactical proposals, and other sales documents, to win new client business
• Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals
• Work closely with business development executives and senior management, to develop responses to client inquiries, providing research and first drafts for review. These responses should convey a tailored, differentiated proposal strategy
• Create a smooth and consistent message in proposals, by proofing, editing and rewriting all sections as required
• Participates in strategy, status and follow-up meetings on the development and preparation of proposals. Serve as the overall team project manager on the proposal or other sales document
• Prioritize proposal-writing assignments, and coordinate the flow of information from various department contributors, to meet all deadlines
• May assist business development executives in identifying opportunities through market research, business plan review and client meetings
• A solid technology background
• Adept at communicating timelines and expectations to large teams
• Demonstrated basic-to-intermediate understanding and application of the principles and practices of pursuits and communications
• Proposal development experience
• Strong working knowledge of a professional services firm preferred
• A minimum of 3-5 years related experience. Communications experience desirable

Facility Communication Representative Resume Examples & Samples

• Provide communications assistance to the facility operations and product manager and business unit Communications Lead in the development and production of communication deliverables
• Development of communication strategies and provide basic communications consulting
• Develop and execute communications activities including weekly newsletter, talking points, web site updated, all employee meetings and more
• 1 to 3 years of job-related experience
• General understanding of the Caterpillar organization, products, and experience working with customers, and dealers
• No relocation assistance is provided for this position

Supervisor, Security Communication Center Resume Examples & Samples

• Supervise and coordinate security communications operations ensuring that security procedures are implemented and followed as per the GSCC Procedures (SOPs)
• Ability to perform well and maintain a high degree of professionalism and customer service on a routine basis, during emergency situations or under extreme pressure
• Supervise and provide guidance to ensure proper 24/7 scheduling and coverage for the GSCC
• Coordinate and support emergency and crisis management assets providing a timely and coherent response to incidents as they arise
• Provide additional operational support and guidance to the regional security teams as required
• Partner with and communicate with regional security teams to conduct security assessments and threat analysis as required, and where necessary provide feedback on proposed mitigation strategies for country and regional specific threats
• Provide leadership, management and tactical guidance to any approved 3rd party security contracted staff and other foreign or national security contracted staff
• Support upper management in developing policy, procedures and protocols for future GSCC operational and technological integrations
• Provides intelligence support by monitoring open sources for breaking news and current events that affect the company, its employees, and guests worldwide
• Operates as main information and coordination center during onset of a disaster
• Directs the supervision of GSCC/GSOC personnel by overseeing and maintaining appropriate staffing levels; manages training and oversees development and maintenance of operations manuals; approves communication to Senior management when necessary on critical issues
• Maintains systems/equipment support to ensure current daily and accurate maintenance and reporting on all hardware and software equipment
• Provides excellent customer service support to global guests and employees
• Minimum 5 years’ experience working with or in a Communications or Operations Center
• The ability to receive and relay direction, and have ability to multi-task and coordinate several incidents at once
• Strong verbal and written communications skills
• Ability to communicate effectively with all levels of personnel including key company executives and law enforcement
• Strong guest service/interpersonal skills especially during times of crisis
• Strong interest and familiarity with international current events
• Have knowledge of local, state and federal emergency radio codes and related communications systems

Written Communication Quality Specialist Resume Examples & Samples

• Strict adherence to multiple style guides while auditing messages against predefined checklists according to set compliance standards and customer experience expectations
• Actively participate in employee listening sessions, team huddles, calibration sessions, brainstorming, etc
• Adhere to monthly productivity expectations while maintaining the highest degree of accuracy
• Utilize several internal information systems and reports to verify accuracy of the information reviewed
• Efficiently self-manage, set priorities and multitask in handling a multitude of projects
• A background in quality or analytics is strongly recommended
• Strong communication skills; both written and oral
• Team player – ability to work with others, across business and/or functional lines
• Experience with Business Writing standards and practices
• Strong analytical and investigative skills
• Understanding the business needs and processes
• Superior time management skills, with the ability to multi-task effectively and produce high quality work with limited supervision
• Excellent planning and organizational skills, focusing on attention to detail and timely results
• The ability to work under changing deadlines and incorporate unplanned projects/requests
• Proficiency in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, SharePoint, etc.)
• Knowledge of creating and maintaining documents and reports

Digital Communication & New Media Technology Intern Resume Examples & Samples

• Graphic design for a variety of digital mediums including video, the Intranet, e-mail communications and presentations
• Shoot photos using professional digital camera
• Manage and publish content on company intranet and internal social networking sites
• Proficiency in the following Mac applications: Final Cut Pro, Adobe Premier, Keynote, Photoshop, Illustrator, InDesign and video conversion applications
• Proficiency in the following PC applications: Microsoft Office including

VP, Training & Communication Resume Examples & Samples

• Strategy Communications Manager who will oversee and manage the weekly publication of Risk Weekly News
• Leading the annual communications strategy for Risk Management’s senior managers; incorporate new ideas to enhance communications for the field
• Manage agenda and moderate bi-monthly National Risk Officer calls
• Meeting preparation and support; Coordinate working group meetings, setting the agenda, preparing meeting materials, documenting minutes and ensuring clear ownership of action items
• Oversight and coordination of all Field Risk training needs. Coordinate training of new processes, pre & post go-live, to Field Risk Officers
• Participate in strategic & BAU project initiatives and Audit/Target Assessment action plans for Field Risk Operations, end to end management of the project lifecycle working closing with Field Risk Officers and key stakeholders
• Establish & maintain an effective communication and engagement model with Field Risk, Field Service, Field Management, and other key stakeholders; Produce regular scorecards for stakeholder communications
• Project Management - Track Operations project status, milestones, risks, issues, assumptions & dependencies across projects & communicate/escalate to Senior Management
• Assist where necessary, with the updating of the National Risk website content
• Strong written, verbal and presentation communication skills
• Excellent organization & planning skills
• Project Management experience including familiarity with the documentation required for a standard project life cycle including detailed project plans, documenting scope and business requirements, detailing issues & problems; drafting business and technical data flows
• Facilitate project meetings and create materials to be used for presentation at working group and senior management updates
• Present recommendations in a business-friendly way that identifies any issues, details business/client impact, and builds a business case and consensus for implementation
• Experience with data analysis – including the collection of data from various sources, synthesizing the information, performing analysis, interpreting results and making recommendations
• Experience working with and influencing senior management to drive strategic decisions through conducting complex analysis, developing concise recommendations and preparing and delivering well designed presentations
• Advanced working knowledge and experience with MS Project, Excel, Power Point and Visio
• Ability to identify problems and propose solutions thoughtfully using sound judgment to drive appropriate decisions and actions
• Ability to execute tasks under aggressive targets and effectively manage to changes in plan
• Experience in Financial Services field required
• Excellent relationship building
• HTML experience a plus

Unified Communication Solution Architect Resume Examples & Samples

• Be accountable for technical aspects of a solution, developing complex solutions, and ensuring short-, medium- and long-term business relationships and client satisfaction
• Assume responsibility for technical studies, and make recommendations for products and services covering overall client IT applications
• Provide support for UC products and services for the sales staff, system engineers, consultants and technicians
• Interact with Product Management and Solution Development teams
• Assume responsibility for solution development and integration with other specialized disciplines: network security, wireless network, IP telephony, call centre, etc
• Specialist in UC products and services: Collaboration, Voice, conferencing, presence, contact center, etc
• Leads and mobilizes the virtual community for the development and readiness of implementation. Provides hands-off support to the project manager or other downstream ops groups but also proposes opportunities for standardized process for repeatable hand-off processes (ie. Defines new best practices and associated tools). Rubberstamps other solutions for more junior resources and is accountable for knowledge transfer during the process
• Accountable for functional design
• Accountable for defending the technical solution to the customer
• Drive the solution from end to end from an IT perspective
• Overall understanding of business/technical problems related to a project to provide consultation on the right solution
• Familiarity with equipment from Cisco, Avaya, Microsoft
• Knowledge of standard protocols and codecs, bandwidth, QoS, etc
• General knowledge of the telecommunications industry, more specifically in the following fields: LAN, WAN, management and outsourcing, IP telephony, Mobile telephony, security/wireless technologies
• Negotiating and problem-solving skills
• Fluently bilingual (oral and written English/French language skills)
• Swift, efficient decision-making
• Leadership ability
• Interest in acquiring technical and business knowledge relating to one or many clients
• Bachelor’s degree in Electrical Engineering or Computer Science
• Industry-recognized certification for major product manufacturers (Cisco, Avaya, Microsoft)
• Five years of experience developing Collaboration and Unified Communication Solutions

Sharepoint Communication Project Support Resume Examples & Samples

• Enhance and improve existing look&feel of existing Corporate Solutions Sharepoint
• Recreate/redesign all existing CS Team Sharepoint sites in same look & feel and structure like Corporate Solution Sharepoint
• Build CS Team Sharepoint for Process Harmonization team in same look & feel and structure like Corporate Solution Sharepoint
• Concept and development for overall project transparency and status tracking / monitoring
• Concept and development for overall communication / News & updates
• Concept and development for KPI reporting
• Concept and development of necessary user groups / access rights for the respective areas
• Enhance possibility of traffic reports and followers for all CS pages

HR Communication & Project Support Officer Resume Examples & Samples

• Relevant track record in media work and internal communications; experience in mixed-media communications leveraging innovative channels; ability to run communications projects independently and manage issues in close interaction with senior management and other business partners globally
• Excellent administrative and desktop skills (MS Project, Visio, Access, Excel, Word, PowerPoint); solid project management skills (affinity to large scale HRIT projects a plus)
• Lean/PMI/Six Sigma certification a plus
• Key Competencies: strong interpersonal, relationship building and partnership skills, and ability to effectively interact with and advise internal partners and senior executives; a proactive attitude with fresh ideas is required (the candidate must also show a hands-on attitude and must be able to hit the ground running); ability to work in a dynamic, fast-paced environment; ability to interface and effectively communicate across functions with senior management and other business partners globally
• Superior writing, verbal communication and presentation skills in English; knowledge of German language would be an asset

Sales Specialist Unify Communication Resume Examples & Samples

• Acts as a leader and mobilizes customer teams, in order to convert business needs into telephony, unify communication and video-conferencing solutions and services offered by Bell
• Analyze and propose telephony, unify communication and video-conferencing solutions tailored to client needs
• Accountable for the technological aspect of a solution, your mandate is to accompany customers in the development of telephony, unify communication and video-conferencing solutions and ensure short and long term business relationships & customer satisfaction
• Design solutions
• Bachelor’s degree in Commerce, Engineering, Computer Science or equivalent experience
• 6-year experience in selling, planning and implementation telephony, unify communication and video-conferencing solutions
• Cisco and Avaya experience and certifications
• Experience in the analysis or strategic planning of activities
• Relevant experience in the field of consulting services
• Thorough knowledge of implementation and integration of business‑oriented IT architecture and models, and the analysis of telephony, unify communication and video-conferencing environments
• Several years’ experience selling ICT solutions
• Excellent interpersonal and teamwork skills. Ability to negotiate and build partnerships with a network of stakeholders, both internal and external, and ability to act as a change agent
• Fully bilingual : English and French (spoken and written)

AVP E-communication Resume Examples & Samples

• Identifying risks and contributing to the efficiency and effectiveness of existing surveillance routines as well as to the development of new routines
• Acting as a liaison with internal control groups on compliance-related issues and responding to audit requests

Communication / Customer Program Resume Examples & Samples

• Research existing data base, and update status of members
• Survey database and enroll members in new Champion club
• Create a linkedIn members only club
• Share data with campaign team, product team and engineering team
• Assist with execution of customer club
• Maintain tracking report of relations with club members
• Research and write standard and customized proposals. Often work as a project manager for proposals
• Actively participate in the proposal process from inception to completion, including helping prepare the oral presentation
• Proactively drive the pursuit process. This includes mapping the relationship, and following through on action items, coordinate the account team's efforts. Direct an mentor junior team members

Communication Executive Resume Examples & Samples

• Prepare routine correspondence on own initiative or from verbal instructions
• Receive, screen and route incoming telephone calls; place calls, receive visitors, arrange appointments and maintain a calendar for line managers
• Arrange meetings and business routines
• Arrange and confirm travel reservations, selecting an economical and time efficient mode of transportation and lodgings
• Organize team activities
• Prepare and process routine forms, documents and correspondence, such as time sheets, requisitions, purchase orders, transmittal forms, etc. Collect and provide intelligence and information about problems and issues that relate to the organization’s mandate and strategic priorities
• Analyze the intelligence / information from stakeholder contacts, media reports and other appropriate external sources and classify the communication based on its importance/seriousness, escalate and report the issues to superior whenever required
• Lead to coordinate with required participants on project management
• Prepare regular update and reports on media to line manager
• Coordinate with bottling partner in handling the communication issues
• Monitoring inventory levels of office suppliers
• Details oriented
• Communication, media communication as preferred
• Initiating action
• Project Execution/Follow-up
• Think and act proactively
• 6-8 years related experiences, preferably in multinational FMCG or agencies

AVP E-communication Surveilance Resume Examples & Samples

• Maintain manuals and procedures to E-Com surveillance in APAC region across the defined Business division
• Conducting reviews of reports/alerts and escalating potential red flags for further investigation
• Supporting the deployment of activities and contributing to the development and reputation of the team
• Maintaining manuals and procedures relating to the trade surveillance program

Communication & Events Marketing Intern Resume Examples & Samples

• Undergraduate or post-graduate in a business studies/marketing/Communications degree from a recognized university
• Fast paced, very flexibly with a can-do attitude
• Basic understanding or a desire to learn more about all aspects of Corporate Communications
• Excellent verbal and written communication skills (ability to proof)
• Excellent use of Excel, PowerPoint / multimedia with attention to detail and presentation flair

Operations Communication & Engagement Associate Resume Examples & Samples

• Develop tactics to support communication strategies under the leadership of the Park Communication Manager, including editorial content as needed
• Design engaging visuals for a variety of uses, such as digital signage, presentations and local recognition initiatives
• Photography for use in print and electronic communications
• Support onsite operational communication needs, including (but not limited to) distribution / posting of print collateral, updating resources for local Hub module and contributing to local CenterStage / CastTV
• Progress toward a Bachelor’s degree or equivalent in journalism, English, Graphic Design, Marketing/PR or related field
• Strong graphic design experience
• Proven written/verbal communication skills
• Strong collaborative skills
• Computer proficiency with Adobe Creative Suite, Microsoft Office 2011
• Proven proofreading/editing skills with keen attention to detail
• Demonstrated strong organizational and time management skills; proven ability to manage multiple priorities
• Ability to set priorities, yet remain flexible, concerning projects/assignments
• Must be flexible to work weekends and holidays (peak periods)
• Proven ability to work well independently or in a group
• Demonstrated strong proficiency with Adobe Photoshop, Illustrator and In Design
• Ability to learn new software applications (e.g. GoPublish)
• Proven work experience in a professional environment; at least 1 year of experience in an Operations environment preferred
• Well versed in AP Style, grammar and punctuation
• Must be able to remain calm under pressure
• Ability to work under tight deadlines is key

AVP E-communication Surveillance Resume Examples & Samples

• Maintain manuals and procedures relating to E-Com surveillance and other relevant compliance monitoring/surveillance functions in Japan
• Investigating potential incidents and escalating to key stakeholders and GC management
• Building and maintaining strong relationships with various stakeholders in the region and around the globe
• Identifying risks and contributing to the efficiency and effectiveness of existing surveillance and monitoring routines as well as to the development of new routines
• Developing MIs for distribution to senior management
• Acting as a liaison with internal control groups on compliance-related issues and responding to internal audit requests
• Working with team members in CoE location on alerts and training
• University degree - specialization in finance or banking would be an asset
• At least 4 to 6 years of financial industry experience
• Native Japanese language skills (reading, writing and speaking); business level English
• An understanding of trader and sales lingo and financial products and services
• Analytical, attention to details, be able to spot and document irregular findings
• Team player, ability to work in partnership with business
• Ability to multitask, prioritise and meet deadlines
• Excellent Microsoft Office skills, including Excel, Power Point, Word and Outlook
• Disciplined and systematic in review approach and record retention
• Methodical and detailed in documentation and follow through on issues and cases
• Possess strong regulatory, product and transaction knowledge and strong written and verbal skills

Manager CAD Service & Technical Communication Resume Examples & Samples

• Responsible for all CAD Services operations hosted from the Magna Seating Europe and ESI (CAD Service India)
• Maintains adherence to company CAD related budgets (supports department financials and meet CAD quality performance targets)
• Secure global PLM Alignment and manages PLM/PDM related process regarding max. Efficiency
• CAD Resource and Performance Management and Support
• Collaborates with Central IT department Magna in resolving CAD issues
• PDM Automotive 5-8 years
• CAD Automotive 4 years min. operational
• Trainer / Supervisor 2 years min
• Database Management 2-4 years min
• Budget Planning 2 years min
• Background in IT
• Background with diverse OEMs
• MS-Office tools
• Lotus Notes beneficial
• Awareness of CAD / CATIA
• Engineering Development
• Use database applications to manage efficient
• PC- and CAD experience mandatory
• CATIA V5 (or higher) required

In Store Communication Senior Specialist Resume Examples & Samples

• Receive and adapt Global campaigns to CAC (Cental America & Caribbean) market needs and ensure a proper roll-out
• Correct execution and implementation of campaigns according to the local trade marketing calendar
• Implementation of campaigns in Panama Market
• Guide and control execution of ISC (In Store Communication) in the CAC market
• Track projects & improve execution processes
• Execute consumer promotion / Activations events / CRM (client relationship managment) programs at Point-Of-Sale only
• Control and update image portfolio at Point-Of-Sales /Shop-in-Shops
• Communication and coordination with agencies
• Track and report results of campaign activation, best practices, other, to Trade Marketing team
• Provide feedback/reports and KPI´s to LAM team
• Act as a business contact for external parties (agencies and suppliers)
• Ensure full alignment with VM for roll-out campaigns
• Possesses minimum budget accountability
• Strong interpersonal and communications skills
• Ability to effectively interact with suppliers (i.e. conduct briefing sessions with advertising agencies) and clients (negotiating campaigns); Strong negotiating and influencing skills
• Proven experience in creating, planning and delivering presentations
• Effectively manage multiple projects and ability to work with little direction or supervision
• Proven experience in executing Marketing/Trade Marketing campaigns
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Advanced command of English and Spanish, verbal and written communication skills
• 2-3 years in similar position, preferably in a Visual Merchansdising and In Store Communication position
• Degree in business administration or related area

Communication Surveillance Resume Examples & Samples

• Escalation & Metrics Reporting
• Engagement with key Regional stakeholders on matters related to surveillance
• Managing surveillance records
• Review the alerts generated by the automated system or conduct sampling reviews as per the process outlined in the procedures
• Be well-informed on major market events , news and regulations to correlate with analysis
• Meet agreed timelines on escalation reporting and other key metrics
• Presentation of key metrics and significant issues to the Senior Risk and Compliance officers
• Ensure trackers & records related to surveillance are appropriately managed as per the retention guidelines
• Highlight process deviations in a timely manner to the surveillance senior management
• Assist Manager in consolidation of data, reconciliation activities required for audit purposes

Senior Product Marketing Manager of Field Enablement & Communication Resume Examples & Samples

• Defining, developing, and executing on a global sales readiness framework
• Providing proactive thought leadership around new initiatives and programs
• Driving a consistent sales process and GTM tools
• Increasing the field’s productivity in a tangible and measureable way
• Reporting (tracking/metrics/analytics) around uptake and impact
• Working with Geo Edu leaders to ensure uptake and knowledge transfer
• Managing/coordinating 3rd-party vendors and contractors as required
• International travel

Audio Communication Compliance Analyst Resume Examples & Samples

• Review audio communications utilizing the Firm's chosen vendor system (Nexidia) to search for inappropriate employee behavior, compliance with Firm and Regulatory rules and potential misuse of information
• Execute the plan using broad knowledge of risk, policy and industry regulations to identify and raise issues as appropriate
• Close monthly alerts in a timely manner, making connections between electronic-communication alerts (ie. Email, lync, bloomberg chat etc) and audio alerts to form a full picture of potential issues where appropriate
• Investigate and escalate potential issues as necessary and document the resolution and any corrective action taken
• Interact with divisionally-aligned Legal, Compliance and Operational Risk staff and other business areas to discuss, progress and resolve issues arising from the monitoring program
• Ensure appropriate and confidential handling / sharing of sensitive information
• Maintain statistics and metrics for appropriate stakeholders, identify patterns and contribute to management reports for appropriate escalation of significant issues, accomplishments and forward looking risks
• 1+ years of relevant business experience is preferred and securities licenses a plus
• Strong investigative and analytical skills
• Experience monitoring data and data processes
• Attention to detail and strong follow up skills are essential
• Training will be available on systems, financial services and monitoring program
• Additional Assets: good written and spoken Spanish, Portuguese, German, French or Swiss-German would be an advantage

Manager Client Communication Investments Resume Examples & Samples

• Manage the production of ongoing client-targeted communications
• Manage the production of ScotiaFunds’ Monthly Investment Monitor and Inside INNOVA quarterly newsletter. Includes some writing, editing and proof-reading content for each edition and working with graphic designers/partners on creative
• Recommend and/or write impactful investment themed articles for ScotiaFunds’ Spotlight series
• Ensure client-focused tactics are in place for all new product launches and sales campaigns
• Working with bank partners, maximize the distribution footprint of ongoing customer-targeted communications
• Responsible for the development and maintenance of local area marketing material (SIMON) that aligns objectives and deliverables to ScotiaFunds strategic focus, product positioning and in-branch messaging
• Develop and action a plan to enhance ScotiaFunds’ presence on SIMON, working in close consultation with the broader Investment Communication & Product Experience team and the SIMON team
• Mediums include client-facing presentations, letters and flyers, among others
• Strong interpersonal skills that maximize effectiveness of multiple relationships within and outside of SAM and facilitate effective communication and co-ordination of resources across multi-functional projects
• Project manage ScotiaFunds client-acquisition programs
• Recommend and action tactics against channel needs, business priorities and budget considerations that maintain strong alignment to SAM’s mass market penetration and mass affluent build
• Includes direct marketing, targeted advertising, online campaigns, among others
• Drive pre and post analysis of programs to measure effectiveness against overall spend
• For targeted acquisition programs, manage the exception process by acting as a SME for the business and providing feedback and direction during the fulfillment process to ensure prompt resolution of client issues
• Manage cross-functional relationships including, Competitive Intelligence, Retail Marketing, Operations, Decision Support & Management, Mutual Fund Contact Centre, Compliance, Retail Deposits (GIC and RSPs), Branch Customer Experience, and Online Banking
• Manage SAM’s relationship with the bank’s mass marketing group, particularly digital
• Working with the Senior Manager, Client Experience, manage the development and maintenance of ScotiaFunds suite of point of sales marketing collateral
• Engage, instruct and influence mass market investment campaigns, representing SAM’s interests in the development of campaigns, creative and tactical initiatives
• Work with our digital partners to ensure that our national e-mail program is effective and our digital presence is optimized
• Manage and help maximize the distribution footprint of ScotiaFunds’ client-facing material
• Work with Compliance to ensure that all collateral has appropriate disclosures prior to distribution
• Ensure the prompt translation and distribution of materials to all appropriate channels including Scotiabank.com, ScotiaFunds Corner, ScotiaLive, and others
• Work closely with print vendors to ensure timely and cost-conscious production of material for client and branch consumption

L OrÉal Communication & Pr Manager Resume Examples & Samples

• Build and implement a 360° external communication strategy for the brands and categories of our Consumer Products Division; develop the image of our brands in Switzerland in line with their international brand communication strategies
• Put into place an annual communication plan using integrated communication campaigns, especially on major product launches; guarantee excellent execution of communication campaigns
• Create quality breakthrough content across media types in order to engage journalists, stakeholders und consumers
• Manage media relations; initiate and maintain strong networks with all relevant media stakeholders and influencers, including new media and social networks; act as an external brand ambassador towards journalists and other stakeholders
• Evaluate campaign results quantitatively and qualitatively and make recommendations to internal teams and senior executives
• Monitor the Swiss media and consumer landscape, reinforce media and consumer understanding internally

Learning & Communication Developer Resume Examples & Samples

• Develop and implement learning and support solutions for Collaboration & Knowledge management
• Drive user adoption through communities and campaigns
• Investigate learning needs/utilization and develop plans for how to close knowledge gaps
• Measure impact of learning and support initiatives and develop mitigation plans based on results
• Ensure effectiveness and efficiency of SME area
• Build expertise in functional area
• Bachelor degree in psychology, communication, pedagogy or other relevant area
• Experience from working with learning, knowledge management, marketing and/or communication
• Knowledge and understanding of collaboration technology
• Ability to engage, inspire, and influence people
• Strong interpersonal, presentation and communication skills
• Developing webpages and Sharepoint sites
• Standard Learning development tools like Articulate

Communication Support Manager Resume Examples & Samples

• The role reports into the Executive Vice President of Communications for HSBC USA
• The role will support the implementation of the Operational Risk framework and will also assist the EVP in the daily operations of the Communications function
• The day-to-day delivery of the role will require the roleholder to establish and maintain strong relationships both inside and outside the Communication function
• Minimum of eight years proven and progressive project and/or other business reporting/analysis experience supporting assigned business, functions, or equivalent
• Bachelor’s degree in business, finance, related field or equivalent experience
• Strong problem-solving, lateral thinking, communications, project management, planning, organizational, and interpersonal skills
• Strong knowledge of the business and functional units supported, their products, services processes and pertinent regulations impacting their delivery
• Ability to deal with personnel at all levels, exercise discretion on confidential matters and work independently
• Knowledge of governance, risk and controls

Communication Standards & Platforms Specialist Resume Examples & Samples

• In order to effectively articulate key organizational messages, the ESC Communications Standards & Platforms Specialist must understand the end to end Citi Enterprise Supply Chain organization, including organization and structure, management programs, and key projects as identified by management. Building rapport and liaising with key ESC stakeholders will be critical to this role’s success
• Management and fostering growth of communication platforms such as SharePoint, Collaborate and websites, is a core responsibility of the ESC Communications Standards & Platforms Specialist
• Functional communications and tools trainings are encouraged, to ensure that the ESC Communications Standards & Platforms Specialist continually grows in knowledge of communications industry best practices
• Minimum of 7 plus years of professional, diverse experience across the finance industry, functions, and businesses
• Business Administration degree or similar (Operations Management, Management Sciences, Engineering Management, Technology and Management)
• Significant presentation development and delivery skills
• Capability to build and manage relationships across geographies and functions
• Strong organizational and time management skills - ability to prioritize business objectives and effectively manage multiple projects through to timely completion
• Proven problem solver, self-motivated, results-oriented, and ability to multi-task in a fast moving environment with different functional areas to get the job done
• Takes ownership of his/her work
• Strong PowerPoint presentation, SharePoint and Collaborate skills

VP-communication & Change Manager Resume Examples & Samples

• Bachelor's Degree or equivalent experience in business
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics

Communication Resume Examples & Samples

• Experience in all phases of the software development life cycle
• Experience with high volume, high availability distributed systems is a plus

Senior Manager Product Communication Resume Examples & Samples

• Responsible for the development of a customer-centric communication plan
• Develop an annual plan for customer-targeted investment communication support to retain existing clients and acquire new ones
• Have up-to-date and relevant knowledge of the mutual funds business as well as customer engagement and experience best practices, with the ability to analyze the market for new opportunities and sources of improvement
• Establish and grow strategic relationships and partnerships to help execute strategy. Manage various vendor relationships and agreements
• Strong interpersonal skills to facilitate effective communication and co-ordination of resources across multiple stakeholder groups
• Manage the production of ongoing customer-targeted communications
• Manage the production of ScotiaFunds’ monthly and quarterly newsletters. Includes some writing, editing and proof-reading of content. Work with investment writers on market-centric copy and graphic designers/partners on creative
• Recommend and write impactful investment themed articles for Spotlight series, infographics and video content
• Program and project management across domestic branch banking
• Demonstrate strong leadership within the Product Communication & Experience team aligning resources effectively against channel needs, business priorities and budget considerations
• Strong alignment to the Scotia Asset Management project management process to ensure that customer-focused tactics are in place for all new product launches, regulatory initiatives and sales campaigns
• Drive pre and post analysis of major initiatives (e.g. direct marketing, tool development, online initiatives) with metrics in place to measure effectiveness against overall spend
• Manage cross-functional relationships including, but not limited to: Product Management & Development, Information Systems & Technology, Sales, Retail Marketing, Digital Marketing, Retail Deposits & Investments, Branch Customer Experience, Compliance and Translation
• Manage Scotia Asset Management’s relationship with the bank’s mass marketing group
• Manage the development and maintenance of ScotiaFunds suite of point of sales marketing collateral
• Engage, instruct and influence mass market investment campaigns, representing Scotia Asset Management’s interests in the development of advertising campaigns, creative and tactical initiatives
• Management of online presence
• Oversee and manage the presentation and publication of Scotia Asset Management information on www.scotiabank.com and work with partners to build out ScotiaFunds online presence and capabilities
• Effective budget management
• Accountability for customer-facing portion of Product Communication & Experience budget including print, translation, design and postage budgets attributable to domestic branch banking
• Minimum 5 years marketing/communication experience within financial services industry, preferable in mutual fund investments with some exposure in the following functions
• Client experience
• Product marketing
• Strong technical and creative writing skills
• Ability to influence a broad array of internal and external relationships

Pcbi Change & Communication Project Manager Resume Examples & Samples

• Develop and implement project-specific change management and communications strategies
• Drive internal, cross functional communication strategy alignment and create and execute communication initiatives that engage internal and external stakeholders
• Develop effective communications materials (presentations, emails, online content, factsheets, intranet articles etc.) to build awareness and understanding of the program strategy, plans and projects across all levels, functions and other stakeholders groups
• Leverage strong written and verbal communication skills to develop, manage and build highly effective communication plans and tactics
• Advise and support project teams in change management activities both conceptually and during implementation
• Minimum 5 – 10 years of relevant change and communication project management experience
• Positive, proactive, hands on attitude with fresh ideas and excellent networking skills to interface and effectively communicate across functions
• Ability to deal with complexity and managing multiple projects within dynamic fast – paced environment
• Superior writing, verbal communication and presentation skills in English; German an asset

Communication FP & A Manager Resume Examples & Samples

• Creating Best in Class Communications channel for the unit
• Running a successful Employee Engagement agenda for the unit
• Excellent Communication Skills
• Proficiency in Microsoft Office tools (especially PowerPoint, Excel & Word)
• Proficient in creating high quality presentation decks for Sr. Mgmt
• Aptitude for interacting with people across levels
• Creative thinking in order to come up with newer ideas and run various Employee engagement initiatives
• Prior experience of managing Internal Communications for a large unit
• Strong Inter-Personal skills (ability to work with colleagues at all levels across multiple locations)
• Attention to detail is an essential part of the job
• Excellent communications skills are a must
• Multitasking and strong project management skills
• Knowledge on SharePoint and Collaborate would be extremely useful
• Should have good experience around creating high impact Sr. Mgmt. PowerPoint decks and strong Excel skills

E Communication Surveillance C Resume Examples & Samples

• Analysis of parameters used by the surveillance systems
• Investigate parameters which create ‘noise alerts’ and provide recommendations to reduce false alerts
• Increase efficiency of the Surveillance program
• In depth analysis of alert types and risk analysis based on the covered business
• Analyze ‘noise alerts’ to identify trends in parameters
• Work in collaboration with the Global surveillance teams on parameter refinements
• Participate in the Global working group calls
• Liaise with Regional Compliance to seek consensus on changes and documentation of changes
• Liaise with Technology to understand the system architecture
• Perform UAT testing and sign off on changes implemented
• Report to Program Head on significant changes, deviations or trends noted in alert volumes

E-communication Surveillance Resume Examples & Samples

• Entry level compliance officer to assist senior compliance officers in managing electronic communications surveillance program according to regulatory and firm requirements
• Administer the surveillance platform, including any related tracking solutions
• Produce metrics for senior management and other stakeholders
• As an entry level compliance officer, assist senior compliance officers in GCS&S and Country Compliance
• Liaise with counter-parts and electronic communications surveillance management to ensure consistent and proper functioning of the surveillance process and platform
• Work with Information Technology, Business Unit management and Compliance resources to develop, build out and maintain surveillance audit platforms
• Assess, remediate or develop existing and/or additional triggers
• Perform system administration as required by company procedures
• Manage and participate in UAT testing
• Coordinate communications with front office stake holders of the surveillance function
• Manage inquiries from business partners as well as internal and/or external regulators
• Provide guidance on use of the company’s communications systems and provide assistance with related risk assessments
• Assist team colleagues in GCS and/or Country Compliance in accordance with instruction/guidance by responsible senior compliance officer
• 4 – Skill in communications program design and management
• 4 – At least 2 years of experience for marketing or communications role
• 4 – Knowledge and experience on social media is preferable
• 3 – Understanding of digital marketing (inbound marketing) such as offer, asset, response
• 3 – Excellent people and communications skill
• 3 – Graphic design skills and experience with related design programs is preferred
• At least 2 years experience in marketing or communications role
• English: Fluent

Wireless Communication Systems Engineer Resume Examples & Samples

• Be part of the team designing high capacity energy efficient microwave and mm-wave RF links
• Design advanced wireless communication algorithms for high capacity energy efficient communications across long ranges
• Conduct end-to-end fixed point communication systems simulations
• Work closely with hardware/FPGA engineers for implementation of algorithms
• Perform analysis and modeling of RF and mm-wave communications transceivers performance for terrestrial and non-terrestrial applications
• Work closely with RF/mm-wave systems engineers and hardware engineers to optimally design advanced communications systems for wireless Internet delivery

CIB Tax Ops PMO Communication & Training Lead Resume Examples & Samples

• 5+ years business process or technology project experience
• Strong analytical, data management and problem solving skills
• Ability to articulate complex issues concisely and communicate effectively and comfortably with senior people
• Excellent working knowledge of Email Distribution Lists, communication Websites, Training Central, SharePoint, MS Excel (pivot tables, v-lookups, etc.) and PowerPoint, and Microsoft Project desirable
• Experience being project manager of large scale communication and training projects
• Knowledge of US and non-US Regulations (including Tax) a plus
• Partner and communicate with regional security teams to conduct security assessments and threat analysis, as required. Where necessary, provide feedback on proposed mitigation strategies for country and regional specific threats
• Manage and coordinate emergency and crisis management assets, providing a timely and coherent response to incidents as they arise
• Provide leadership, management, and tactical guidance to GSCC personnel, approved 3rd party security contracted staff and other foreign or national security contracted staff
• Strong supervisory skills. Supervisory experience in a related field desired
• Ability to receive and relay direction effectively, and to multi-task and coordinate several incidents at once
• Strong verbal and written communications skills. Ability to communicate effectively with all levels of personnel including key company executives and law enforcement
• Strong guest service/interpersonal skills and leadership skills especially during times of crisis
• Ability to make critical decisions, prioritize issues, and initiate appropriate response with minimal supervision
• Knowledge of local, state and federal emergency radio codes and related communications systems

VP, Change, Communication & Training Resume Examples & Samples

• Build relationships and trust with key stakeholders to support program delivery and collaborative approaches where appropriate
• Work supportively and collaboratively with other teams
• Extensive experience of leading change, communication or training teams in a large ERP transformation programs
• Extensive experience of leading large cross-functional teams in global matrix environments
• Proven track record of influencing senior level management and stakeholders via effective business adoption underpinned by successful change, communication and training techniques

Communication & Change Consultant Resume Examples & Samples

• 5+ years of communications, strategic planning, change management and/or relevant consulting experience
• Proficiency in the use of Microsoft Office tools
• General knowledge of systems, project management and business acumen skills
• Duties include performing the systems-level analysis and modeling of systems, and the development of advanced communication system. Specifically
• Performing the systems-level analysis and modeling of communication systems using Matlab and Simulink
• Developing physical models of antenna systems and components
• Developing and optimizing link performance analysis and network integration
• Hardware system prototyping and field testing
• Working on sensor integration for autonomous vehicles and mobile communication systems
• Working closely with experts in sensors, dynamics, and other subsystems
• Manage external engineering firms and partner companies

Thesis Program Göteborg R&D IoT & Machine to Machine Communication Resume Examples & Samples

• Investigate and define requirements on proxy that can work as a node-in-the-middle that can collect and store events/requests/responses from different devices and users
• Investigate and define software architecture
• Implement a M2M application proxy Proof of Concept (PoC)
• Ability to plan the work and work according to the plan
• Programming knowledge (C and/or C++)
• Interest in M2M application
• BSc level in a technical discipline or the equivalent level of knowledge

Analyst, Item Set-up / Sales Communication Resume Examples & Samples

• 30% 2. Sales & Customer Communications: Prepare communications of Expirations, Moratoriums, Item Restrictions, Title Listings and Digital Partner solicitations and distribute to internal and external stakeholders. Post and maintain data within the B2B and SharePoint site. Review and approve title information and attributes (UPC, format, genre, aspect ratio etc.) for transmission via electronic data files to customers preferred system of communication (1WorldSync)
• 20% 3. Evaluate System & Process Functionality: Identify and lead initiatives to capitalize on opportunities to increase procedural efficiencies and systemic enhancements as they pertain to the core functionality and productivity of the position. Identify and authorize necessary IT enhancements, assist with testing and oversee implementations of these enhancements
• 20% 4. Training: Provide guidance, orientation and supervisory support to any analysts joining the department as well as the cross functional support to other SPHE team members (Sales, Production, VMI etc.) and 3rd party partners when necessary
• BA, BS degree
• 2+ years experience in Consumer Products/Retail industry (SKU/UPC)
• Word, Excel proficiency, PowerPoint, Outlook. Ability to prioritize tasks, learn to manage proprietary systems (both SPHE and vendor-specific), and balance the needs of several internal teams
• Working systems needed to execute the process, including One World JDE systems environment, Prism and GPMS
• Communicating effectively and strong interpersonal skills with all levels of management
• Taking direction well
• Exercising sound judgment, making timely decisions that will not hamper any scheduled item
• Easily adapt and learn new systems / databases
• Coordinating with internal departments as well as work independently on assigned tasks to achieve departmental goals and initiatives
• Report to multiple managers

Assistant Manager Graphic Design & Communication Resume Examples & Samples

• 5+ years’ work experience graphic design and communications along with experience with a financial services institution or financial services exposure
• Demonstrated expertise in graphic design and communications
• Understanding of projects and project management activities
• Knowledge and experience in training, print, web and visual media, inclusive of production and distribution
• Expert communication skills level: written, oral and presentation to consistently deliver meaningful presentations
• Demonstrated knowledge on how to structure content coherently, write concisely and employ technology in a sophisticated way to connect with the intended audience
• Excellent understanding of Scotiabank's organizational structure, Shared Services and Canadian Banking's business objectives, branch operations, retail and small business environments (eg. Contact Centres and Mortgage Delivery Channel), and Partner groups (eg. Wealth Management)
• Strong time management, planning and organization skills support multiple complex initiatives without compromising quality
• Demonstrated ability to work autonomously and collaboratively
• Ability to forge and maintain strategic relationships with internal and external stakeholders
• A good understanding of change management and communication design trending
• Maintain manuals and procedures to E-Communication surveillance in APAC region across the defined Business divisions
• Provide guidance to junior team members on conducting reviews of reports/alerts and escalating potential red flags for further investigation
• Investigate potential incidents and escalate to proper instances as a Level 2 reviewer
• Building and maintaining strong relationships with various stakeholders around the globe
• Conduct ad-hoc training on E-Com surveillance to junior team members / new joiners

Microsoft Unified Communication Architect Resume Examples & Samples

• Must have demonstrated abilities to quickly master new technologies
• Work with clients and other team members to architect and develop Microsoft end user and UC Solutions
• Provide thought leadership and guidance for project teams and junior team members
• Excellent communication skills, interpersonal skills, and multi-tasking capabilities
• Engage the client as a trusted advisor
• Be capable of managing projects and large programs for deployment / migration of Microsoft UC components
• Participate in scoping, estimating and selling projects
• Participate in development of new capabilities, partnerships and offerings
• Bachelor's degree in a related field preferred
• Six or more years of consulting experience with technical architecture analysis and design
• One to two years of additional relevant experience in one or more technical specialty areas
• Experience working with CSC Catalyst and/or equivalent client or vendor-mandated methodology
• Experience working with one or more technical platforms
• Experience working with technical infrastructure communication issues of low to medium complexity
• Good technical infrastructure design skills
• Ability to manage competing priorities in a complex environment
• Ability to devise creative technical solutions
• Ability to convey a strong presence, professional image, and deal confidently with complex technical problems
• Willingness to travel
•  Internal communication (Social Platform maintenance, content roll-out focal & e-Newsletter preparation)
•  External social platform management (WeChat, account maintenance, content focal & social campaign execution)
•  Social listening & analysis via designated tools
•  Social content library management (Let all digital sellers to use this integrated library and send appropriate contents to clients)
•  Weekly Digital Sales pipeline consolidation & analysis
•  Weekly Digital Sales key campaign result consolidation and analysis,

Communication Center Dispatcher Resume Examples & Samples

• Serve as a representative and liaison of L.A. LIVE, while demonstrating a professional, positive, courtesy, and friendly attitude. Furthermore it is essential that tact and discretion are always used in all interactions with campus guests and employees
• Dispatchers are required to type at least 35 words per minute
• Strong oral and written communication skill, with the ability to relay vital information to security personnel in the field
• Must be well organized and able to remain calm under stressful situations
• Must be able to multi-task and use good judgment when dispatching security resources
• Must be able to operate, monitor and prioritize all security systems, including CCTV Cameras, telephones and alarm panels in a professional and efficient manner
• Must be able to document information into a computer, quickly and accurately, and take appropriate action on each call/incident
• Knowledgeable of California Penal codes and ten-codes
• Ability to maintain composure when interacting with local public safety agencies (LAPD, LAFD, etc.) during high priority calls
• Provide customer service to all patrons and employees
• Ability to work non-traditional hours including weekends and holidays as necessary
• Willing to become POST Certified within 120 days of appointment (probationary period)

Specialist Communication & Culture Ecommerce Resume Examples & Samples

• Responsible for driving and improving internal communication within the e-com team
• Will define and implement a universal onboarding program for all new hires to eCom EU
• Establish clear + functional communication lines and collaboration between Amsterdam and Herzo (WE)
• Take on projects within department and support day to day business
• He/She will participate in a team structure that facilitates and maximizes individual and team performance, in an open and inclusive environment that embraces diversity, encourages accountability, and is results-driven
• The ideal candidate must be self-motivated and passionate about people management, corporate culture, business development and improving employee engagement within eCom
• 3-5 plus years of experience in a people management role, ideally with a background in eCommerce, Human Relations, or Business operations management
• BA / BS in Social Sciences or Business, or related field (MBA a plus)
• Great track record in project management
• Demonstrated analytical and problem solving skills. Experience with data management a plus!
• Excellent written and verbal communication; very proficient in producing documentation with version controls
• Results-driven personality
• Ability to prioritize and effectively communicate impacts
• Ability to work in deadline driven environment

Communication & Engagement Associate Resume Examples & Samples

• Service line and market segment communications
• Play a key role in creating and driving communications, working with the FSO C&E Leader
• Develop and manage communications on a variety of topics to inform and motivate internal audiences around strategic priorities and initiatives
• Execute messages through multiple communication channels, including e-mail, internal social media, presentations, videos, town halls and voicemails
• Team effectively with counterparts across Brand, Marketing Communications (BMC), including colleagues in Go-to-Market and Brand and External Communications, to insure the strategies and deliverables are truly integrated across the BMC function
• Support messaging activities related to special projects and events, including the annual executive meeting
• Provide insight on emerging communication channels and creative ways to engage audiences
• Communications: Excellent written and verbal communication skills. Ability to general original content with little oversight and direction
• Detail-oriented: Strong attention to detail and a genuine commitment to maintaining the highest standards across all content and channels
• Organized: Ability to coordinate and manage critical project activities by applying project management skills and tools to satisfy internal client needs and expectations
• Deadline focused: Works under tight deadlines and produces top quality communications that comply with firm standards
• Global business acumen: Demonstrates the knowledge, skills and abilities concerning global business fundamentals, business models, ethics, competitive analysis and cross-cultural/geographical sensitivities
• A minimum of three years of experience
• Excellent interpersonal, organizational, and teamwork skills
• Solid command of business communication tools and strategies
• Ability to recommend the best medium for information delivery

Audi Warranty Communication & Policy Specialist Resume Examples & Samples

• 10+ years Audi or related automotive warranty
• Bachelor’s Degree in Business Management or equivalent
• High level writing skills – technical, procedural, legal, inclusive of all types of communications prepared by Audi Warranty
• Word, Excel, PowerPoint, and Business Objects skills
• Working knowledge and understanding of AoA’s Warranties and Warranty Policies, Communications, Website Administration, and Warranty laws – federal and state
• Requires procedural and communication writing skills with capability to meet critical deadlines for all required projects, while maintaining the highest degree of professionalism under all situations

Senior Manager Omni-channel Communication Resume Examples & Samples

• Driving and improving DTC communication and programs on a global level, focusing on retail and eCom. In line with the global adidas Strategy, and in collaboration with eCom, Retail and Brand, define annual omni-channel initiatives across all categories and sales channels
• Responsible for CLV growth through relevant and engaging communications including High Value customer programs
• Ensuring that you embed CRM best practice in everything we do
• You are a champion data-driven decision maker and will collaborate with the different teams to develop a thorough understanding of our consumers in order to drive personally relevant relationships with them
• You will establish effective CRM processes that systemize 1-2-1 consumer engagement in a scalable model
• Act as consumer Loyalty champion and change agent in the global CRM team to ensure that the consumer is at the heart of everything we do
• 6 + years of digital experience (agency or client
• Bachelor’s Degree in Marketing or related field required
• Essential Marketing and Communication background with demonstrated success in your business area
• Experience with Adobe Neolane campaign management tool is a plus
• Ability to communicate clearly and present conceptual recommendations to tough audiences and win their buy in
• Background should include strategy, account planning and/or project management with general understanding of web analytics, usability and what drives consumer behavior
• Results-driven and process focused with problem-solving and decision-making abilities
• Strategic, consensus-building and results-driven

Communication & Pursuits Resume Examples & Samples

• (plan, research and write, meetings, coordinate contributors, liaise between internal teams, ensure compliance with firm policies)
• Co-develop a thoughtful approach and develop responses/key messages that convey the value proposition for each opportunity
• Develop customized proposals that demonstrate understanding of target’s needs, either by request or in response to RFP
• Build relationships with industry, service line, market and other key stakeholders
• Strong facilitation skills and ability to assert ideas and influence others to gain support and commitment
• Strong project and time management skills to handle multiple demands and competing priorities in a fast-paced environment
• Ability to think strategically and consider a broad range of factors when solving problems, prioritizing issues and making decisions
• A minimum of 5-7 years relevant experience; communications experience desirable

Communication & University Resume Examples & Samples

• Strategizing, Building & Executing external influencer outreach plan to position IBM’s thought leadership
• Working closely with the IBM Local Representatives as well as other country-level university leaders
• Coordinating IBM regional university strategy and executing the strategy to achieve significant outcomes for IBM across the 6 R's: research, readiness (skills), recruiting, revenue, responsibility, and regions
• Create compelling storylines, provide guidance and support to internal and external communication practitioners
• Building relationships and creating mindshare with media, analysts, and new age influencers
• The ideal candidate should have demonstrated innovation leadership working with universities and governments
• 2+ years of professional experience in Communication, Marketing or Public Relations roles
• Strong team player, able to work across a diverse, highly matrixed organization
• Demonstrate judgment and ability to prioritize and complete tasks in an effective and efficient manner
• Ability to give and receive needed feedback
• Proven initiative and ability to work independently with little or no supervision
• Ability to utilize multiple channels to educate and inform employee populations
• Provide direction and guidance to senior leaders – including the executive office/C-suite – regarding external communication strategies and media interaction on issues that are often sensitive
• Create communication strategies that incorporate creative media interaction
• Represent the company with news media
• Foster relationships with media outlets
• Identify key outlets for pitching stories
• Organize press briefings and events
• Draft and edit Op-eds and blog posts
• Fact check with editors and reporters
• Conducts research for relevant topics and stays current on company and industry initiatives
• Stay deeply connected to media coverage of topical issues in Caterpillar industries in order to advise leaders on the pulse of conversations
• Collaborate with communications teams, both internal and external to Caterpillar, to ensure aligned communications with multiple stakeholders
• Knowledge of the organization and industries being served
• 7 or more years of job-related experience (including interacting with media)
• Basic understanding of financial communications
• Basic understanding of social media

VP, Communication, Digital Resume Examples & Samples

• Development of digital communication function
• Advise on overarching scope, roles, and responsibilities of the function
• Lead build-out of a new digital communication team, including hiring for select open positions, evaluating vendor relationships, and planning for the year
• Partner cross-functionally with technology and marketing teams to appropriately define roles and responsibilities as well as areas for collaboration across certain shared aspects of digital communication
• Develop long-term strategy for digital communication function, including funding, staffing, and development priorities
• Develop long-term strategy for corporate site, lpl.com; employee intranet, LPL@Work; and client portal, Resource Center
• Oversee team responsible for ongoing management of content publishing and coordination with content owners across all areas of the business
• Partner across relevant internal teams, including Business Development, Public Relations, Investor Relations, Talent Acquisition, Marketing, and Legal to identify and support needs of major stakeholders
• Lead team responsible for enhancing LPL’s leadership position in the industry with respect to effective use of social media
• Partner closely with public relations and internal/external communication teams to effectively leverage original content to drive social media engagement
• Provide oversight into development of governance and strategy for corporate social media assets, including Twitter, Facebook, and LinkedIn
• In conjunction with AVP, social media, partner with internal stakeholders to increase utilization of social media to promote business goals, expanding engagement where possible and compliant with industry regulation
• Continue LPL’s leadership position with industry trade groups on shaping social media practices for the financial services industry
• Digital production and distribution
• Oversee development and production of quality and compelling video assets that effectively tell the LPL story across multiple audiences and distribution channels
• Develop strategy for leveraging digital signage across all office locations to improve communication of critical business information, drive engagement, and support team performance
• Effectively manage and maintain the firm’s digital assets for optimal efficiency and ease of use across multiple teams and audiences
• Oversee distribution of blast emails to employees and clients, including meticulous management of distribution lists and standard operating procedures for distribution
• Strategic thinker with sound judgment, strong communication skills, and attention to detail
• Ability to collaborate with members of a fast-paced team/department and work independently with minimal direction
• Expansive thinker skilled at overcoming obstacles, shifting nimbly, and finding ways to answer “how might we…”

Communication & Quality Assurance Associate Resume Examples & Samples

• Professionalism – you have to be able to deal with sensitive, very personal communications with clients
• Diplomatic –you will be called on to ensure communications are in line with serving both the firm and the clients needs
• Detail Oriented – you have to understand how easy a small detail changes the entire meaning of a message
• Savvy - you have to fully understand the difference in tone and syntax which changes the meaning of a correspondence
• Decision Making – understanding when to elevate potential risks and navigate ambiguous situations

Customer Communication Strategy MBA Intern Resume Examples & Samples

• Professional Development: Exposure to a variety of professional development topics facilitated through our University Relations team and with senior leaders within the organization. These sessions include speaker series and networking opportunities
• Identify the target audience, their behaviors and interactions to inform Engagement lifecycle tracks
• Connect the full lifecycle (for a 360 view) Onboard through Engage
• Currently pursuing a full-time MBA with intended graduation between December 2016-May 2017

Senior PR & Communication Resume Examples & Samples

• Analysis andmedia monitoring of topics of interest for the bank
• Preparation andinnovative development of content and materials of corporate communication (company profiles, Power Point presentations, infographics, updatedcorporate website areas)
• Supervision anddevelopment of press releases, contentused by media (media briefing, Q &A) and external communication
• Management of interviewsinterfacing with external agencies or managing directly if necessary
• Proactive and reactive relations with on and off line media
• Support and developmentof key-messages and speech opportunities for top management
• Organization anddevelopment of events(conferences, press events, other events) as determinate in the annual communication plan
• Support in managing the communication in crisis situations
• Participation to international communication projects
• Support to the Head of PR & Communication in the definition of the strategic communication plan and in the execution

Manager, Total Rewards Communication Resume Examples & Samples

• Interface directly with the CHRO and Senior HR Leadership team to develop the strategies and tactics for generating awareness of enterprise HR programs and practices to 21,000 associates globally
• Be part of a forward-thinking HR team that is committed to accelerating business performance
• Gain exposure to a variety of HR initiatives including talent acquisition, talent management, leadership development, wellness and benefits, organizational effectiveness, and HR service delivery
• Create a comprehensive go-to-market plan for enterprise HR services and programs
• Coordinate all enterprise-wide Total Rewards communications; this includes developing and managing the intake process and rollout schedules
• In partnership with SMEs, develop content and provide input into messaging and delivery channels that improves overall efficacy by which associates receive HR content
• Serve as a trusted advisor on marketing and communications best practices for HR
• Ensure HR readiness to launch
• Implement standard operating procedures to ensure all HR stakeholders understand new programs prior to launch
• Provide collateral and tools to help the HR Partners effectively rollout new programs to the organization
• Provide ongoing channel support
• Ensure HR content housed on the intranet is up-to-date and aligned with governance standards
• Partner with corporate communications to ensure alignment between HR and corporate branding/messaging
• Measure and refine. Measure the effectiveness of the go to market plan; analyze feedback and provide recommendations to achieve enterprise HR objectives
• BA or BS in communications or related field
• 5-7 years of marketing and/or communications experience inclusive of writing, editing, planning and executing
• An affinity for HR and the ability to understand complex HR programs and translate them into meaningful, easy-to-understand communications for multiple target audiences
• Willingness to proactively provide subject matter expertise, articulates a point of view, and influence thinking across all levels of the HR organization
• Strong, polished verbal communication skills and excellent writing, editing and presentation creation skills

Manager Change & Communication Resume Examples & Samples

• Strong collaboration skills with the ability to create effective, deep and successful working relationships across all levels of the organization
• Understanding of Change Management Processes
• Knowledge and understanding of Social Media Tools such as Twitter, LinkedIn, Facebook, Instagram, Tumblr, WordPress
• System knowledge:Microsoft SharePoint, Intranet Content Management Systems, Google Analytics and other data analysis tools (i.e. Pivot tables),
• Advanced command of Microsoft office tools, in particular PowerPoint and Excel
• Photoshop/Video editing – basic knowledge
• Team player, highly collaborative
• University degree in business studies/ marketing/communication
• 3 to 5 years work experience within internal or external communications or HR Communications and Change in a multi-brand organization
• First cross-functional and change management experience
• Global mindset and ability to work cross-culturally; Experience within different countries and/or different cultures
• Excellent verbal and written skills in both English and German, other European languages a plus
• Please note that Full Time jobs can be done either on a Full Time or Part Time basis according to German Teilzeit- und Befristungsgesetz (TzBfG). Please ask for more details if you are shortlisted for an interview

Communication Services Analyst Resume Examples & Samples

• 6 years of experience
• Excellent knowledge of Pearson products, services, and business operations required
• Experience working with social media care
• Excellent communication, writing, problem-solving, and customer service skills required

Manager Associate Engagement & Communication for Humana Behavioral Health Resume Examples & Samples

• Supporting, coordinating, and supervising the activities of the Associate Engagement Team – a group of 60 volunteers that are passionate about expanding the well-being of our associates
• The development, execution and monitoring of communication activities designed to support Humana Behavioral Health and its business objectives
• Connecting the vision and direction of Humana Behavioral Health to the strategy and culture
• Consulting with leaders and associates in Humana Behavioral Health to understand the organization’s vision, mission, and communications needs on an ongoing basis
• Working with leaders, HR and associates to identify experiences that support Perfect Experience and Associate Engagement, then message appropriately
• Scheduling and manage the distribution of messages through appropriate channels
• Ensuring messages and materials align with positioning and fit the strategic objectives of Humana Behavioral Health and Humana
• Supporting our diversity strategy
• Bachelor degree (Communications or Marketing a plus)
• Minimum 3-5 years of experience in a communication, marketing, event planning, or related role
• Comfort working directly with senior management
• Self-management skills including the ability to manage and prioritize multiple deliverables
• Ability to cross organizational boundaries
• Strategic thinking and planning capabilities; organized and detail-oriented
• Demonstrated experience coordinating or managing people and events
• Exceptional writing, editing and public speaking skills
• Model/visual development/graphics experience
• Business writing/agency experience

Web Communication Gateway Software Developer Coop Resume Examples & Samples

• Codes, implements and integrates complex software
• Troubleshoots and debugs new or existing software programs
• Develops and executes unit/basic/function test cases
• Participates and contributes to improvements of software development (products, process methods, and tools)
• Participates and contributes to design inspection and/or code review
• Work as part of a team to help secure quality and characteristics of WCG features
• Prepare test strategies and test specifications
• Implement and execute System test cases
• Experience with Java, preferably Java EE (Web, EJB and SIP containers)
• Knowledge and experience with Python an asset
• Experience with HTML5 and CSS3
• Experience with UX (User Experience) an asset
• Proficient with JavaScript. Knowledge of WebRTC or Node.js an asset
• Understanding of software engineering best practices (e.g. unit testing, code reviews, design documentation)
• Understanding of Test Automation / Continuous Integration environments – an asset
• Understanding and/or hands-on experience developing RESTfull web services in Java – an asset
• Experience in developing mobile apps on iOS, Android, Windows an asset
• Experience programming using Facebook API and Google Talk an asset
• Exposure to Java EE application severs (JBoss /Glassfish/Sailfin/SGCS) – an asset
• Knowledge of Telecom and Internet protocols (e.g. SIP, HTTP, XCAP, XMPP, DNS) and of IP networking concepts, an asset
• Exposure to or hands-on experience with development and test tools (e.g. Eclipse, JUnit, GIT, Maven, profiling tools)
• Basic Linux administration skills

Summer Student Communication & Web Design Officer Resume Examples & Samples

• Build, expand and maintain relationships and networks with internal communication and change management team members to continually improve
• Maintain a good understanding of website options and emerging trends that might improve the end-user experience
• Previous experience with web based applications and development
• Basic understanding of common design principles and best practices
• Excellent time management and teamwork skills are essential in accurately accomplishing specific tasks within strict deadlines

Senior Unified Communication Solution Consultant Resume Examples & Samples

• Direct and/or validate technological choices, and draw up overall and detailed architecture plans
• Keep abreast with advanced Unified Communication technology used by the industry
• Evaluate costs and labour for UC solutions
• Specialist in UC products and services : Voice, messaging, conferencing, presence, contact center, etc
• Deep knowledge with equipment from Cisco (CUCM, CUC, CUP, CER, Jabber)
• Knowledge on the CPC-P 10.6 from Cisco
• Ability to design UC solutions and conduct lab tests
• Creative and innovative approach to problem solving
• Ability to work in a constantly evolving environment
• Bachelor’s degree in Electrical Engineering or Computer Science is a must
• Industry-recognized certification for major product manufacturers (Cisco)
• Familiarity with typical Business productivity applications
• Five years of experience developing UC or Voice solutions with Cisco solutions
• Five years of client relations experience
• Pertinent experience in the field of consulting services

Communication & Pursuits Strategist Proposal Writer Resume Examples & Samples

• Working with Business Development executives (BDEs) and client service professionals, co-develop proposals and campaigns to win new business. Focus on pursuits that have high revenue potential, or large scope
• Provide strategic input on key pursuits, and may work directly with client service on opportunities where there is no BDE. Utilize relationships with industry/practice leaders, and build strategic alliances to achieve business goals
• Prioritize proposal-writing assignments, and coordinate the flow of information from various department contributors, to meet all deadlines. Manage multiple proposals concurrently
• Confirm that proposals and other pursuits comply with EY's independence policy and quality measures. Liaise between internal teams and creative services for workflow
• Excellent written skills, and a solid technology background
• Proposal writing experience preferred

Lecturer Communication & English Resume Examples & Samples

• Facilitation of learning,lecturing, tutoring, assessments and research
• Setting and marking of assessments(including exam papers)
• Preparation of notes and additional studymaterials
• Quality assurance of learningmaterial
• General administration
• Marking of tests, exams, andassignments
• Class preparation
• Assistance with thepreparation, co-ordination and attendance at functions, events, registration,and activities (open / career days / project days)
• Participate in professional developmentopportunities
• Contribute and implementinnovative teaching and learning strategies, including technology enhancedlearning methodologies
• Participate in research activities andactivities and projects to keep abreast of newest developments in trends insubject fields
• Has the functional andtechnical knowledge and skills to do the job at a high level of accomplishment
• Excellent communication skills – assertive and approachable to students
• Professional knowledge in their area ofexpertise
• Quality Orientation including attention todetail and deadline-awareness
• Innovative; ability to solve problems aloneand within the team
• All applicants must display ahigh level of computer literacy

Communication Technology Internship Resume Examples & Samples

• Knowledge of web technologies, including CMS
• Proficiency in HTML and CSS
• Previous experience in web design and/or development
• Proven self starter with the ability to balance multiple projects
• Demonstrated computer proficiency with a Mac environment
• Proficient understanding of Adobe Photoshop, Dreamweaver & Illustrator
• Web analytics and measurement a definite plus
• Understanding of web image optimization
• Currently enrolled as a junior or higher, or graduated within 6 months of the start date of this internship, in an accredited college or university earning a degree in Digital Media, Web Design, or a related major

Summer Student Investment Communication & Product Experience Summer Student Resume Examples & Samples

• Assist with managing SAM’s centralized internal email support system (PIPELINE) by monitoring inquiries and coordinating prompt responses
• Track the marketing project list by assigning job numbers for deliverables, creating sign off sheets and maintaining central filing of completed work to meet departmental and Compliance needs
• Audit and review of existing internal and external digital mutual fund content by providing a thorough review of existing digital assets and provide written recommendations for improvement
• Strong time management, project management, planning and organization skills
• Strong communication and interpersonal skills, both verbal and written
• Ability to work autonomously or collaboratively within tight deadlines and be able to adapt to changing deadlines
• Ability to prioritize multiple deliverables within a fast paced, challenging, and dynamic business
• Be a team player as many of the tasks are often project related and require extensive liaison
• Working knowledge of MS Word, Excel, Power Point, etc

Communication Product Manager Resume Examples & Samples

• Develop product road map for evolving Interactive communication platforms by incorporating outbound & inbound messaging services
• Build core KPI’s to evaluate effectiveness of communication strategy and monitor progress of all campaigns
• Develop a build/buy analysis and maintain an ongoing feature gap/capabilities matrix (in conjunction with Finance and Technology), including ROI models and audience growth projections
• Work with third parties to assess partnerships, beta tests and pilots
• Co-Manage email product offerings throughout the product life-cycle, including retirement of offerings that are no longer relevant
• Collaborate with the solutions managers for current and future product features by conducting research with internal customers; prioritize product and internal customer requirements in partnership with central solutions manager
• Assist in onboarding new enterprise email tool which will include but not be limited to building warm-up campaigns, writing business requirements, prioritizing projects, and onboarding multiple business units
• Monitor, QA, Schedule, and report on email campaigns
• Manage deliverability monitoring, implement deliverability measures, both data and domain-based
• Ensure email standards compliance in domestic and international markets
• Build multivariate testing matrix for all business units – drive execution and reporting on results

Senior Manager Visual Excellence Training & Communication Resume Examples & Samples

• Partner with the relevant teams to create clear requirements and align briefs whilst ensuring continued alignment to global/European visual merchandising objectives and positioning
• Deep knowledge in retail Visual Merchandising, combining theoretical with practical experience
• Strong organisation skills and flexibility
• Specialist in technical skills
• Proven track record in project management
• IT: Microsoft Office advanced. iShopShape is an advantage
• 6-10 years’ experience in retail visual merchandising including fashion retailing
• 2+ years working with Global markets or 1+ years working in a top tier adidas market
• 2+ year’s management experience

Retail Communication Designer & Planner Resume Examples & Samples

• Advanced skills in Microsoft Office applications, specifically Word, Excel and PowerPoint template design
• Filming and editing
• Experience in coordinating critical paths
• Stakeholder management and negotiation skills
• Able to plan and prioritise workload and deliver to critical path deadlines
• Confident in liaising with external suppliers

Manager of Store Presentation & Communication Resume Examples & Samples

• Ensure proper communications and coordination of effort between the store management teams, the DC, the merchandising staff and planning and allocation
• Administer and oversee general communication to the stores division and acts as a liaison to the corporate office
• Facilitate and promote timely communication between the corporate office and stores
• Evaluate and establish relationships with vendors to continuously ensure the company receives the best value
• Work with Director of Store Presentation & Administration, Presentation Team and merchants to create and design merchandise presentation to feature product in shop or seasonal presentations
• Communicate regularly with the Merchandising division on projects and trends. Attend buyer strategy meetings to obtain information in order to direct merchandise presentation teams
• Establish and manage relationships with vendors to encourage partnership and maximize quality of support
• Travel 25% of the time to evaluate and guide team in merchandising and presentation execution
• Manage expenses to achieve budget goals
• Follow company policies and procedures and maintain a safe work environment
• Oversees Creative Presentation Manger and Communication Presentation Manager
• Other duties as assigned by supervisor
• Must be at work on a regular and predictable basis or as scheduled
• Develop and implement facility communications strategy for production, support and management employees and facility leadership
• Create and facilitate all employee meetings on all shifts for all campus employees
• Own all communications vehicles including weekly newsletter, talking points, digital signs and employee / leader meetings
• Collaborate with business leaders on business objectives and communication of those objectives
• Provide communications assistance to the business unit Communications Lead in the development and production of communication deliverables at the corporate and/or business unit level
• Provide strategic communications consulting
• Develop and execute communications activities
• Minimum six months direct communications related experience
• Knowledge of Caterpillar policies, practices, and procedures
• Familiar with the organization(s) being served

Manager Omnichannel CRM Communication & Programs Resume Examples & Samples

• Contribute and manage parts of the global direct to consumer calendar that leverages relevant brand priorities and commercial opportunities and reflects local events on store level
• In-line with the global direct to consumer marketing calendar, identify campaign opportunities, develop single-channel/omni-channel marketing tools, cooperate with Marketing Service Providers (MSP), measure and implement improvements
• Develop and implement strategies and programs to acquire, grow and retain consumer’s database
• Evaluate the performance by defining standardized KPIs and develop standard and ad-hoc reports that can be used across markets
• Brief Marketing Service Provider to create multiple-wave and automated trigger campaigns in Neolane campaign management tool
• Build strong cross functional partnerships to align on campaigns to support the strategic goals. Regularly communicate campaign impact and recommendations to internal stakeholders and management
• Act as the Global go-to person direct marketing programs , providing guidance, support and feedback on the day-to-day running of local initiatives and facilitate Global Brand approval of local Retail direct Marketing initiatives
• Weekly, monthly and adhoc reporting on email performance metrics and analyze findings to identify opportunities to drive revenue
• Excellent project management skills, organizational skills and the ability to effectively manage multiple projects at once
• Strong interpersonal communication skills; ability to collaborate with cross functional teams in a fast paced agency environment
• Essential Marketing and Communication background in Retail and eCom with demonstrated success in managing the execution of direct marketing campaigns required
• Experience managing marketing calendars, promotion/pricing strategies and measure performance
• Creative agency and operational vendor management experience
• Experience with Neolane campaign management tool is a plus
• Confidence in dealing with data and understanding of IT processes and change request management
• Advanced user of MS Office
• Additional languages are an advantage
• Highly numerate with a strong capability to analyse data and produce actionable insights
• Leadership, problem-solving and decision-making abilities
• Minimum 3-5+ years marketing experience in Retail or Multi-channel player
• Proven track record in CRM with an enthusiasm on direct marketing activations
• Demonstrable knowledge and use of CRM Tools, in particular Campaign Management Tools such as Neolane
• Experience in digital/interactive marketing in an global operating organization, or at an agency

Tools, Tech Communication & Training Mgr Resume Examples & Samples

• Partner with Channel leaders and Divisional Operations teams to design and execute a communication and training plan that 1. introduces new tools or tool enhancements, creates an understanding of the training plan and excites the channel, 2. provides comprehensive training for all levels, 3. ensures practice with support during initial launch, and 4. has components to reinforcement mastery of the tool and tracking of results. Ensure all resources are delivered on time, meet the needs of the field, and are high quality
• Create a variety of communications, including presentations, social posts, emails, etc., to support the implementation of sales tools for multiple channels. This will include developing communications for frontline associates up to senior leaders
• Develop training resources to supplement curriculum developed by CU, including but not limited to job aids, step action instructional cheat sheet, demo videos, huddles, facilitator guides, etc
• Effectively demonstrate and communicate the benefits of new tools or tool enhancements via webinars, in person presentations, or demo videos
• Conduct or support training for others (CU trainers, regional UAT testers, etc,) on how to use new tools or new tool functionality in person or via webinars
• Review training developed by CU and provide feedback on accuracy and clarity of the information, how the benefits of the tool are positioned, how well the delivery approach and tone of the training will work for the intended audience/channel
• Collect channel feedback on communication and training received to support new tools or tool enhancements and make recommendation on process improvements based on findings
• Partner with Comcast University to ensure new tools or tool enhancements are incorporated into New Hire programs
• Identify and implement the use of improved technology solutions for rapid training and communication delivery to support tool launches, updates, and enhancements across channels
• Develop videos to demonstrate tool functionality to use as part of communication or training using Camtasia or similar programs
• Develop communication, just in time training resources, or refresher training on current tools to increase usage, reduce reported errors, or achieve improved results
• Track tool usage and KPIs to ensure tool adoption and effective use of tools post launch. Provide recommendations to address gaps identified
• Consistent exercise of independent judgment and discretion
• Strong working knowledge of Microsoft PowerPoint, Word, Excel
• Experience with WebEx or similar tool for conducting webinars
• Experience with Camtasia or similar video recording and editing tool a plus
• Must be comfortable with learning new tools with limited guidance
• Experience with Salesforce and Salesforce1 a plus

Asset Management Communication Control Group Officer Resume Examples & Samples

• Review of medium and high risk client communications/marketing materials for the APAC client base such as print ad, client presentations, brochures, digital properties and new communication templates
• Pro-active engagement in the review of globally distributed client communications
• Oversight of low risk materials self-certified by the business
• Provide the business with day-to-day up-front content advice
• Involvement with the preparation and delivery of marketing training across the business
• Help ensure that all areas of the business have appropriate policies and procedures in place
• Regulatory filing as required
• Maintain an up to date knowledge of the regulatory environment and an awareness of the evolving mediums and methods used for marketing activities
• Good academic or professional qualifications
• Proven experience in a similar role either within the business, legal, compliance, controls department or within a regulator in relation to asset management products and services
• Experience reviewing social media and digital communications
• Experience working with a system based communication review process
• Clear and concise communicator with strong collaboration skills
• Self-starter with the ability to multi-task and prioritise workload
• Strong attention to detail and quality
• Organised and efficient working well under pressure and within tight deadlines
• Attention to detail and high level of accuracy and conviction are essential
• A practical working knowledge of all asset classes and financial instruments
• Experience working with the Documentum workflow tool
• Experience working within a large global organization

Change Communication & Training Lead-tep-contract Resume Examples & Samples

• Own senior North America stakeholder relationships to ensure business engagement and adoption of the ‘To Be’ outcomes are met whilst overcoming roadblocks
• Develop, lead and manage a team of change, communication and training experts to inspire, develop and motivate them to achieve the desired regional outcomes
• Work with the Global Change, Communications and Training team to leverage existing assets and ensure consistency in approach
• Manage the development of the Change Impact Assessments, working with solution teams and business experts to identify the major areas of business transformation
• Define and develop an end to end change management plan, aligned with business transformation plans to ensure appropriate change interventions are defined, managed and delivered in line with the implementation plan
• Oversee the development and delivery of the training approach for the North America business, leveraging global training materials and localising content only where necessary
• Monitor and challenge in region change, communication and training performance against plan and budget, ensuring creative and cost effective methods are always prioritised
• Proactively identify and communicate risks and issues for the N America deployment to the VP CCT and NA Deployment Lead
• Produce regular status reports and attend appropriate governance forums, ensuring that CCT is represented as a key function of the program
• Establish and agree change performance measures including business adoption KPI’s across the multiple functions
• Oversee the in-region Wave deployment communications to ensure a consistent tone of voice and brand is applied as per the wider TEP program
• Communicate in line with communications and program plans with teams and wider stakeholders
• Experience of managing business transformation as a result of implementing a Global Design for process and technology
• Experience of leading large cross-functional teams in global matrix environments
• Experience of using a standard change management methodology, leveraging tools and assets effectively
• Demonstrable experience of producing high quality management information and dashboards
• Demonstrates the ability to effectively assess and resolve complex issues and problems
• Develop guidelines & rules for training programs and tools as well as communication packages for markets to implement the concepts
• Manage external agencies (visual presentation specialists; software agencies)
• Monitor internal/external best practices that can be adapted for Western Europe
• Manage change and innovations through analysis in VM at both the consumer journey and the implementation practices.Build business cases for investment direction with guidance on commercial or Brand lifting experiences
• Develop effective induction programs for Visual Excellence VM teams WE
• Identify training and development needs within WE Visual Merchandising
• Provide compliance measures to be implemented and monitored throughout WE
• Researching new methodologies and technologies for effective training in alignment with talent management
• Creation of VM calendar with input from all relevant parties
• Ensure ongoing and efficient communication with all relevant parties
• Mentor / Manage experts as assigned
• Set and track objectives while providing expertise for assigned projects
• Accountable for SCORE reviews and identifying development needs of assigned teams (if relevant)
• Support a wide range of complex assignments within Western Europe responsibility
• Work independently with collaboration across relevant departments, and ensure implementation is followed to operational plans
• Develop pursuit campaign messaging and strategy to help win new business
• Lead the development of proposal and meeting materials during the full cycle of the pursuit
• Attend and actively contribute to all kick-off strategy, status, follow-up/debrief and presentation preparation meetings
• Facilitates meetings with account team members to evaluate the business issues and service responses required to meet the clients’ needs; “owns” or allocates proposal content development to appropriate contributors
• Ensures that message quality, format and content meet the targets objectives and are consistent with firm-wide communication guidelines
• Takes a proactive role in driving the pursuit process for Tax opportunities, including coordinating the flow of information from contributors to meet all deadlines and following through on action items to achieve a well-coordinated team effort
• Coordinates the development of proposal narratives, key themes and messages to highlight the firm’s value proposition, differentiating strengths, thought leadership, global capabilities and resources to properly position the team for success
• Develops and maintains a library of proposal templates, credentials, capability statements, team bios and other relevant pursuit collateral for the Tax Service Line
• Facilitates status meetings with pursuit team members throughout the pursuit cycle, monitoring the progress of all pursuit activities to ensure adherence to deadlines and quality standards
• Liaises between pursuit teams, Creative Services and other support functions as required
• Ensures compliance with firm’s independence policy and risk standards
• Builds and leverages relationships with Tax Service Line leaders to improve Tax go-to-market materials for various Sub-Service Lines
• Bachelor’s degree required (major in Language, Communications, Marketing or Business)
• Strong understanding of business issues related to Tax an asset
• Minimum 2-3 years relevant business development and proposal experience preferred. Past experience in professional services (e.g., accounting, management consulting, legal, architectural, engineering) highly desirable
• Business acumen and knowledge, and the ability to quickly develop an understanding of the clients’ business issues
• Very strong project management, written and verbal communication, as well as facilitation skills
• A high degree of creativity and attention to detail
• Highly-developed computer skills, including Microsoft suite and Internet-based research
• Strategic pursuit and opportunity coordination 80%
• Strategic pursuit communications 10%
• Administration 10%

GSC Mexico Head of Communication Resume Examples & Samples

• Evaluate and improve internal communications
• Internal Communication management
• Communication Strategies development
• Experience developing Service Culture campaigns
• Candidates should have worked in Services Industries
• Experience in Telecommunications industry or Technology related
• Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics

VP of Global Marketing Strategy & Communication Resume Examples & Samples

• Develop an annual Marketing plan and strategy that achieves organizational goals, such as demand generation, cross-demographic appeal, market differentiation and solidification of Oakley’s reputation as a sports performance industry leader and innovator
• Direct the efforts of and provide leadership to the Global Category Marketing, Public Relations and Digital teams. Establish goals, manage performance and develop talent
• Drive brand storytelling through various mediums, both traditional and new media, which delivers the unique, innovative and revolutionary Oakley message
• Ensure regional strategies and marketing efforts align with the global marketing strategy. Partner with regional marketing teams to gain influence, share resources and identify efficiencies
• Collaborate with product teams (optics, apparel and accessories) so that line positioning, product specifications and technological features are captured and propagated appropriately
• Manage and monitor execution of brand communications efforts to achieve maximum Return On Investment and translation into actual revenue
• Support organizational leadership on crisis mitigation and change management projects

Communication Simplification Program Manager Resume Examples & Samples

• Extensive 15+ years’ of Project / Program Management experience in IT and Financial Services
• Solid business case development skills
• Vendor, testing and release management
• Ability to facilitate working groups with proficient and varying views on how capacity management should be implemented
• Experience of Global Program, Delivery and PMO Management
• Ability to build solid relationships with key stakeholders
• Good collaboration and client focus
• Proficient presentation development skills
• High standards and outstanding attention to detail
• Ability to work in a fast paced, demanding environment
• An outstanding team player
• Demonstrated ability to facilitate coordination of processes and work collaboratively
• Comfortable working / influencing with people up to MD level
• Proficient process and data analysis skills
• High degree of proficiency in MS Office applications, such as Word, PowerPoint and Excel, as well as Visio, skills in SharePoint usage & development desirable but not a must criteria
• Familiarity with process design and process engineering
• Required Education and Professional Qualifications
• Bachelor’s Degree in a numerate discipline (e.g. Engineering, Physical Sciences, Mathematics or Computer Science etc.)

Associate Manager, Sales Communication Resume Examples & Samples

• Production of client-ready, sales communications materials, such as
• Minimum 2 years of experience in related fields (marketing, sports marketing, advertising, or communications)
• Advanced PowerPoint, Excel and Word
• 3+ years of experience in related fields (Marketing, sports marketing, advertising or communications)
• Advanced Photoshop/ Illustrator
• Process thinker with strong organizational skills to meet the demands of multiple assignments simultaneously
• High School Degree or equivalent

Network Communication Application Engineer Resume Examples & Samples

• Developing/maintaining Program CAN Message List
• Ensuring MUX DV testing is completed at ECU and Vehicle level
• Review ECU/Module diagnostic part 2 specifications to ensure compliance to core requirements
• Ensure Diagnostic DV testing is completed at ECU level
• Develop Vehicle Specific Configuration Spec (VSCS) for manufacturing plant end of line (EOL) testing and service tools
• Implement EOL requirements for plant testing for EESE modules
• Provide launch support for MUX/Diagnostic issues
• BS Engineering ; Electrical, Computer or Mechanical
• 2+ Years of Electrical experience
• 2+ Years Experience with automotive electrical systems
• 2+ Years experience with CAN Protocol and/or experience developing/validating diagnostics for ECUs
• Work closely with the GSCC Manager to develop and implement an effective security plan to support GSCC operations, including all projects and activities which may include SOP writing, drafting protocol for the communicators and working with vendors on various assignments
• Oversee the daily development and timely dissemination of intelligence and operationally based reports to required company personnel
• Provide intelligence support by monitoring open sources for breaking news and current events that affect the company, its employees, and guests worldwide
• Maintain relationships with key stakeholders to ensure all projects are implemented with the highest degree of professionalism, safety, and security. Provide excellent customer service support to guests and employees
• Serve as the first responder for information by assisting employees domestically or internationally with security- or travel-related emergencies
• Minimum 5 years’ experience working with or in a Security Communications or Operations Center
• Bachelors Degree preferred or equivalent work experience and education considered
• Experience or familiarity with intelligence research & analytics methodologies
• Experience researching, interpreting, collating, processing and conducting first-level analysis of information
• Conduct and deliver security assessments and threat analysis reports on local, national or global issues
• Emergency and crisis management experience
• Security communications/operations center dispatching experience
• Former police, military or defense contractor experience

Senior Manager Compliance Communication & Training Resume Examples & Samples

• Manage implementation of new or improvements to existing Global Compliance processes, including obtaining consensus from stakeholders at executive level and ensuring any changes comply with Bank policy, underlying laws, and regulatory requirements across applicable business lines and jurisdictions
• Responsible for updating and maintaining documentation including
• Tracking and prioritizing requests from compliance management and regulators
• Writing, editing, publishing, and communicating documentation changes (in all applicable languages and for all applicable business lines)
• Designing improvements to documentation structure
• Develop and manage a targeted communication process, both cross-functional and multi-level, to facilitate dissemination of information related to operational needs and compliance projects. Build effective working relationships with other SGC units, Audit, Human Resources, and the Business Lines
• Responsible for input into the Annual Management Compliance
• Project Management:Ownership for the preparation and management of communication- and training-related project plans specifically related to the implementation of Global Compliance processes, including
• Identifying all deliverables, activities and dependencies, developing milestones and setting priorities
• Clearly defining roles, tasks and expectations
• Motivating and focusing efforts of business line/functional team members (without direct authority), while ensuring projects are moving ahead and on schedule
• Training tools and platforms: Act as contact for training and development requirements specifically related to the implementation of Global Compliance processes, with focus on
• Development and delivery of training/communication programs to address training needs in response to regulatory (OSFI), Audit, and internally generated requirements
• Provide subject matter expertise in the design and implementation of changes/updates to existing training platforms in response to participant feedback, technology changes, and regulatory requirements
• Development and maintenance of course materials for facilitators and participants, in all required languages
• Provide timely reporting on activities to management, including progress reports and applicable budgets, ensuring that any issues are escalated appropriately

Head Unified Communication Resume Examples & Samples

• Enterprise level execution of comprehensive voice and unified communications roadmaps
• Microsoft Lync/Skype for Business Unified communications environment
• Enterprise Voice and voicemail design and implementation
• Telephony system, voice capacity, performance planning, reporting and metrics
• Analog and digital voice communication, call signaling protocols, Call Admission Control, SIP, Network Routing, MPLS, Quality of Service
• Call Manager, Audio conferencing and Multimedia services
• Trading system turret technologies
• F5 and Netscaler technology
• Integration of legacy and strategic infrastructure
• Inclusion of associated security and compliance systems
• Develop and manage the planning and execution of design, testing and integration efforts, including the engagement of all associated resources to meet committed delivery dates for released and soon-to-be-released system updates and new products
• Perform as a highly adaptable team in a constantly growing and changing project-aligned environment
• Act as a highly collaborative team within a diverse environment ensuring the highest-level quality performance testing
• Ability to perform in a constantly changing and high performing environment
• Exercise independent judgment and discretion in matters of significance with broad scope and high complexity

Communication & Event Officer for Eynovation Resume Examples & Samples

• Be a member of the EYnovation core team
• Translate the EYnovation roadmap into a communication plan
• Inspire start-up & scale-up with the outcome of the EYnovation program (testimonials, events, seminars,…)
• Support the EYnovation team in organizing events, seminars, bootcamps,… (tasks may include drafting and mailing of invitations, reservation of event locations, ordering catering, follow-up on external suppliers if needed (hostesses f.e.),…)
• Ensure EY’s brand and positioning is articulated consistently in all activities to deliver significant uplift in awareness and favourability of the brand
• Guide EYnovations content from print-based to digital and multi-channel delivery streams; and apply exceptional editing and copywriting skills to all projects
• Provide guidance on writing, editorial, digital and multi-channel content creation
• Write exceptional headlines and teasers; edit with a keen eye for EY brand standards and overall quality
• Review and re-edit content
• Collaborate with external stakeholders
• Configuring hardware interfaces and embedded software APIs and developing baseband and RF drivers in support of LMAC and PHY processing
• Implementing signal processing algorithms on the fixed-point real time embedded software platforms
• Developing unit and system level tests, instrumenting test automation for collecting data and characterizing the performance
• Bring-up and integration of embedded software
• Influence the strategy definition for building the eco-system around the product

Communication Designer Resume Examples & Samples

• Collaborate with writers, engineers, strategists and product managers
• Designing in-product experiences, web experiments and conceptual brand expressions (No coding or development experience necessary)
• Deep understanding of product design and project strategy
• Must have portfolio link on resume
• Portfolio features user-friendly product design, web design and creative branding work
• 1+ years designing for brand and product
• Pixel-perfect attention to detail
• History of self-initiated projects

Caps Communication & Pursuit Strategist Resume Examples & Samples

• Strategic pursuit management, to maximize EY’s chances of success
• Delivering winning client communications throughout the pursuit
• Leadership, coaching and process improvement to enhance EY’s capabilities on pursuits
• Strategic pursuit management
• Follows firm global leading-practice tools and processes with rigor to manage the pursuit campaign and actively contributes to all facets of the pursuit including kick-off strategy, client touch point preparation and follow-up, and oral preparation and delivery
• Manages the RFP response process and is responsible for multiple workstreams to ensure effective completion all key client interactions and deliverables
• Actively involved in pursuit strategy development to increase and leverage client access
• Leads the coordination of the pursuit strategy alongside GPG – EMEIA team members and more broadly with business development colleagues, to support EY’s account teams
• Delivering winning client communications
• In conjunction with the account team, develops winning communications that highlights EY’s value proposition and demonstrates the client benefit
• Oversees the development of all proposal and meeting collateral during the full cycle of the pursuit
• Coordinates with design resources Coordinates design resources in the development and production of written and visual materials
• Leadership, coaching and process improvement
• Develops and shares leading practices around pursuit management across the firm
• Delivers training to regional resources in leading practices and processes through facilitated sessions and through teaming on pursuits
• Coaches EY executive leadership ahead of meetings and oral presentations
• The characteristics of a leading CaPS (or Analytical / Decision making responsibilities)
• Makes decisions quickly, given tight timeframes
• Demonstrates versatility and flexibility in a constantly evolving environment with a wide variety of social styles and business cultures
• Challenges the account team to ensure the most successful outcome is obtained when necessary
• Self-starter who can get up to speed quickly on the opportunity and has the executive presence to lead without formal authority
• Exceptional project management skills and a demonstrated ability to flex according to changing pursuit and team requirements
• Brings experience, accuracy and creativity in writing skills to develop clear, concise and impactful content
• Supervision responsibilities
• Works with considerable autonomy
• Provides coaching and mentoring to others; can serve as peer advisor to new hires
• Supervises the support team including third-party resources
• Assigns and oversees work to offshore resources
• Knowledge and skills requirements
• Excellent English both written and verbal (essential)
• Demonstrated project management experience (essential)
• Strong attention to detail (essential)
• Well-organized with the ability to manage multiple workstreams simultaneously (essential)
• Ability to work independently with limited supervision (essential)
• Ability to influence without authority, lead and coach others (essential)
• Proficient in Microsoft Word, PowerPoint and Excel (essential)
• Experience in developing external marketing communications (considered an asset)
• Experience working a result, deadline-driven, global corporate environment (considered an asset)
• Experience working in cross-border, multi-cultural environment (considered an asset)
• Other requirements
• Extensive travel / weekend travel = 35%
• Flexibility to work outside the normal 8-hour day / 40-hour work week

Communication Surveillance Corporate Services Development Operations Lead Resume Examples & Samples

• Owning the infrastructure underpinning the CSSS Domain, conducting setup governance, controls and delivery processes to ensure the successful completion of the BOW and to manage the capacity of the infrastructure, upgrades, provisioning of new hardware and overall health
• Owning the process for delivering software through the development lifecycle, working closely with the Development Team ensuring strong coordination, between the various groups involved
• Owning the release management processes, defining the processes themselves (integrating into Bank wide processes) and then rolling out the implementation across all Groups
• Setting up and managing the DevOps team predominantly based in Pune, building this team into a delivery unit
• Managing the DevOps aspect of the delivery and Vendors to ensure overall BOW delivery

HR Communication & Engagement Specialist Resume Examples & Samples

• Good English skills both in written and oral
• Patience and detail oriented is a must
• Bachelor or above degree with Arts, Design related
• Work with Business Development Executives (BDEs) and client-service professionals to co-develop strategic proposals and campaigns to win new business. Focus on pursuits that have high revenue potential or large scope. Actively participate in the pursuit process from inception to completion, including helping to prepare the oral presentation
• Develop creative designs and innovative ideas that relate to the client’s business needs, working with pursuit team members to develop and refine design concepts for graphics, themes, overall document formatting/layout and (where appropriate) interactivity. Strategically relate design work to support the client’s business issues and effectively illustrate the information being presented
• Research and write customized proposals, meeting documents, oral presentations and other pursuit documents, generally working as a project manager for your pursuits. Work closely with BDEs and client-serving team leadership to develop pursuit documents that are closely tailored to clients’ and targets’ needs
• Participate in pursuit-related travel to “war rooms” or other pursuit-related meetings to work with teams to conceptualize and create customized, client-focused graphics and layouts. (Pursuit-related travel will likely amount to 15-25% of your overall working hours.)
• Proactively drive the pursuit process. This includes mapping client relationships, identifying/validating win themes and differentiators, developing pursuit calendars and other enablers, coordinating the pursuit team's efforts, following through on action items, and running a strong, well-thought-out pursuit process overall
• Provide strategic input on pursuits, working directly with client-service professionals on opportunities for which there is no BDE. Influence pursuit team to make effective design choices that meet budget and deadline considerations
• Maintain design skills and broad knowledge of current design and production techniques, including an ongoing focus on understanding/leveraging digital document options (e.g., interactive PDFs, Flipping Book, Keynote, Prezi, SharePoint)
• Confirm that proposals and other pursuit documents comply with EY's brand and quality standards and independence policies
• Liaise between internal EY teams and other creative services professionals to facilitate workflow
• Prioritize assignments and coordinate the flow of information from various contributors to meet deadlines. Manage multiple pursuits concurrently
• Work with CaPS team and Creative Services leadership to improve pursuit document templates and frequently used graphics for proposals and presentations
• Demonstrated ability to manage multiple projects and initiatives concurrently
• Demonstrated creative abilities and a strong design aesthetic (portfolio requested)
• A solid technology background that includes Microsoft Word and PowerPoint, Adobe Creative Cloud (InDesign, Illustrator, Photoshop), and digital knowledge/experience
• A minimum of 5-7 years of relevant experience (design experience required; communications experience desirable)

Product Communication Administrator Resume Examples & Samples

• Assist in the completion of reports under the supervision of a product communications team specialist. After a certain period of time take responsibility for independently completing reports
• Preparation of investment information data – team AUM, team headcount reports and performance data under the supervision of the product specialist
• Support the product specialist team in their general duties
• Support adhoc requests as identified by the mail box manager
• Contribute to local or global sales and marketing support activities
• Proficient use of PC software including Word and Excel
• Ability to prioritise workload
• Able to learn quickly in a fast-paced work environment
• Proven multi-tasking ability
• Self-motivated, organised and flexible
• Proactive approach
• Ability to remain calm in a pressured environment
• Good interpersonal skills and the ability to work with people across different functions
• Good A Levels, degree or a similar qualification
• Good standard of English and Maths

Communication & Engagement Executive Resume Examples & Samples

• Working with the EMEIA FSO CE Team Leader to support the delivery of effective and impactful strategic leadership communications to pan-EMEIA audiences
• Support the delivery of engaging materials/assets for leadership/stakeholder initiatives eg presentations, videos, other engagement materials
• Coordinate the EMEIA FSO CE Markets network including scheduling meetings, coordinating meeting content, and connecting with colleagues across markets on a day-to-day basis
• Retain a ‘big picture’ awareness of activity across the region; ensuring this is reflected in project deliverables
• Play a key role in the planning and ongoing dissemination of our refreshed market leadership plan; engaging 12,000 people across EMEIA FSO
• Lead on internal brand activation, coordinating closely with EMEIA FSO Brand team to deliver bespoke projects to connect our people to our brand
• Responsible for day-to-day management of team operations reporting into Team Leader, including budget management; process management and reporting
• Coordinate day-to-day management of our Global List Management System, working closely with the EMEIA FSO CE Business Enablement Communications Manager
• Coordinate project management for team deliverables; including collation of annual communications planning, monitoring progress on ongoing engagement campaigns and events and leading on specific deliverables and workstreams
• Coach and support training of team assistants, providing regular feedback on collaborative projects and best practice communications
• Provide support with the delivery of team-wide strategic projects
• Provide ad hoc administrative assistance to the team eg organizing team meetings, support stakeholder teleconferences and team activities
• Play a key role in the development and production of creative assets; acting as a point of contact between external vendors and internal suppliers
• Deliver an excellent level of service ie be proactive in consulting internally, managing the day to day internal/external relationships
• Be a key point of contact for the team and stakeholders, providing ad hoc cover for team members where appropriate
• University degree in Communications, Marketing or related discipline
• A strong understanding of communications
• First class communication (written & verbal) and presentation skills
• Creative, innovative and ‘think outside the box&#8217
• Proficient in Microsoft Office software, working knowledge of graphic design software desirable
• A reliable and strong team player
• Working knowledge of EY – who we are and what we do - desirable

Strategic Communication Designer Resume Examples & Samples

• Ideate, create, and prototype new consumer offerings, experiences, and communications
• Visualize complex consumer experiences simply and effectively
• Create compelling information design including but not limited to: journey mapping, video storytelling, communications, and brand collateral
• Participate in ethnographic research and usability testing and support the creation of materials and tools required for the sessions
• Design and conduct interactive workshops with internal and external stakeholders to generate concepts, build consensus, and set project expectations
• Work with leadership to communicate abstract business needs, values, and visions clearly
• Present work alongside diverse team members to executives, client teams, and colleagues in a convincing and engaging manner
• Work with independent contractors (printers, photographers, etc.) as required
• Bachelor's degree in Graphic Design, Visual Communication, or similar
• 5 - 8 years of relevant professional experience
• Deep competency building experience maps and doing information design
• Deep understanding and competency in designing for a multitude of visual touchpoints from print and collateral design to digital media and interactive design
• Excellent attention to aesthetics and design principles
• Ability to craft rich, holistic, and meaningful consumer experiences that are based in sound understanding of consumer research
• Exceptional project management skills and ability to achieve success on time and within budget
• Ability to respectfully and professionally participate in in-field research with consumers
• Deep competency with relevant design and communication tools: Photoshop, Illustrator, InDesign, and Microsoft Office Suite
• Ability to travel (20%)
• Digital concept development, including but not limited to: user experience and storyboarding, information architecture, digital wireframing, concept development and ideation, prototyping and user testing, responsive design development, and implementation
• Familiarity with web and app design development including but not limited to: Dreamweaver, muse, HTML, CSS, and XML
• Understanding and competency in analogous fields that intersect design including photography, animation, and production
• Experience working in complex or matrixed organizations
• Ability to lead internal educational or generative workshops
• Understanding of the unique regulatory and non-regulatory complexities and challenges of healthcare

Communication & Change Management Analyst Resume Examples & Samples

• Retail Branch experience is an asset
• A good understanding of the Canadian Bank's structures, processes and resources is preferred
• Experience with change management and communication design and delivery is an asset
• Training experience/knowledge is ideal but not essential
• Flexibility and ability to multi-task are required to accomplish a wide variety of tasks and functions under pressure
• Exceptional interpersonal and communication skills, both written and oral, with demonstrated expertise in interacting effectively with all levels of management
• Strong collaboration skills required to build and maintain key relationships

Compliance Communication Surveillance Resume Examples & Samples

• The primary role of the candidate will be to oversee the execution of the surveillance program from the hub in Mumbai
• This will include hiring, training and managing a team of surveillance analysts, liaising with Regional partners on business/training requirements and maintaining oversight over the surveillance process and highlighting significant issues related to the process to stakeholders
• Work with the program head to execute the program in AsiaPacific where not already rolled out
• Liaise with Country and Product compliance on training requirements
• Manage the daily surveillance process including allocation of work, review completion status, escalation reporting
• Conduct supervisory reviews to ensure process is carried out within the procedure requirements
• Work with the Program Head to identify enhancements to the surveillance parameters to improve system efficiency and team productivity
• Oversight on control related items within the process and timely escalation of deviations to seniors and stakeholders where required
• Presentation of the regional level metrics to stakeholders on a monthly basis and working with the country or Level 2 reviewers to ensure items are not ageing
• Liaise with Internal audit or testing teams on data deliverables and process walkthroughs
• Atleast 4-5 years amongst the total years of experience should be within the Compliance domain
• Atleast 4-5 years experience managing teams
• Strong verbal & written communication a must
• Candidates with Risk & Control experience in the ICG group will also be considered

Senior Manager Compliance RCM Project Communication Resume Examples & Samples

• Manage implementation of new or improvements to existing RCMP processes, including obtaining consensus from stakeholders at executive level and ensuring any changes comply with policy, underlying laws, and regulatory requirements across applicable business lines and jurisdictions
• Responsible for updating and maintaining documentation
• Develop and manage a targeted communication process, both cross-functional and multi-level, to facilitate dissemination of information related to operational needs and compliance projects. Build effective working relationships with other Scotiabank Global Compliance units, Audit, Human Resources, and the Business Lines
• Project Management and Communications Support: Ownership for the preparation and management of communication-related project plans specifically related to the implementation of RCMP processes

Communication & Engagement Specialist Resume Examples & Samples

• Project manage all philanthropic programs and partnerships
• Assist in the planning and execution of philanthropic and fundraising events
• Coordinate and manage monetary and in-kind donations
• Maintain and adhere to special events calendar
• Assist in tracking department expenses to ensure compliance with set budgets
• Establish new contacts as vendors in our system and request and manage purchase orders for donation purposes
• Maintain spreadsheets, charts, phone lists, and other team databases
• Manage the associate volunteer program by maintaining relationships with current volunteer partners, source new volunteer opportunities for associates, and track associate volunteer hours
• Handle incoming and outgoing philanthropy communications and manage the donation process and requests on behalf of the team
• Represent A&F Gives Back internally and within the community
• Administrative tasks for department as needed
• BA/BS required with minimum 3.0 GPA
• Strong interpersonal skills and ability to work with diverse personalities
• Ability to manage and complete several projects concurrently
• Ability to function in a fast-paced, high-volume environment and to management competing priorities and deadlines
• Ability to work both independently and as a member of a team
• Working knowledge of Excel, Word, and Lotus Notes

Mainframe Host Communication Resume Examples & Samples

• Provide support for the Global mainframe enterprise printing system
• Provide support for SNA, APPN, and TCP/IP communications through configuration definitions and production support
• Provide weekend change support. - Resolve Request Center and Service Desk tickets
• Participate in Disaster Recovery and Business Continuity Plan tests
• Participate in the on call rotation to provide after hours and weekend support - Participate in proof of concept projects and evaluate software products and make acquisition recommendations to management
• Assist with the development of solution of operational problems Ensure performance to SLA -Maintain operational system documentation
• Participate in an on-call pager rotation to provide after hours and weekend support
• Bachelor’s Degree in Computer Science or IT related field
• 6 or more months experience with REXX, JCL, MVS Utilities
• 3 or more months VPS Enterprise Printing System experience
• Ability to quickly adapt to new technology
• Good organization and time-management skills
• Understanding of MS Office or equivalent software

Dir., Strategic Communication Resume Examples & Samples

• Tracks, researches and synthesizes key entertainment and technology trends globally to inform the overall strategy of the film company
• Builds and maintains relationships with key industry executives and opinion leaders, internally and externally, to maintain an informed perspective on the strategic landscape
• Prepares management for media, community and investor events
• Writes, edits and prepares materials for internal and external purposes, including industry events, analyst presentations, senior management presentations, board meetings, company-wide meetings, and corporate partnership discussions
• Supports strategy and business development projects with narrative context, relevant industry insights and creation of presentation materials
• Leads regularly scheduled meetings to present industry trends / company analysis and facilitates brainstorming sessions with executives representing all divisions
• The successful candidate will have an MBA and at least 5 years of experience in technology and/or entertainment related investor relations, equity research, market research, or strategic communications
• Proven analytical and research skills, excellent oral and written communication, and exceptional facility with PowerPoint and Keynote are required
• Ability to manage multiple complex initiatives simultaneously in a fast-paced workplace
• Must thrive in a collaborative environment, possess the skills to foster strong internal and external relationships, and have the ability to communicate effectively with senior management

Manager, Life Cycle Communication Resume Examples & Samples

• Create database of emails for lead generation. Coordinate with stores and digital assets to build large database of consumers
• Manage the email campaigns and communicate company brands’ key messages through email marketing
• Determine target audience, devise campaign, and launch email campaign
• Design marketing automation strategy, leveraging Salesforce capabilities
• Manage trigger email campaigns throughout the customer lifecycle to maximize sales
• Work closely with the Head of CRM to develop a clear CRM strategy
• Ensure marketing message is conveyed clearly and delivered properly to customers, on brand and in an engaging way
• Ensure all email campaigns comply with current email best practices in the industry (ensure messages are mobile-friendly, CAN-SPAM compliant, etc.)
• Segment lists based on behaviours, like past email engagement and website interactions (content downloads, site page visits, etc.)
• Work to minimize list decay and unsubscribers while increasing the productivity of our email sends
• Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email
• Bachelor degree in Advertising, Communications or Marketing preferred
• 6 to 10 years of marketing management with a focus on CRM marketing for consumer-facing businesses with progressively increasing responsibilities, revenue goals, and team size
• Strong background in CRM, segmentation and managing email life cycle deployment/operations
• Experience in a CRM or digital agency specialized in retail accounts or fashion retail companies (an asset)
• Experience in implementing targeted customer loyalty communication programs
• Excellent understanding of email marketing concepts and metrics such as Sender Score, deliverability, and sender reputation
• Highly analytical and able to derive meaning from data through A/B testing and email optimization
• Bilingual (French/English)
• Knowledge of communication planning and organizational change management methodologies
• Knowledge of basic SAP and Ariba (general navigation, module purpose, high-level functionality) a plus
• Knowledge of Microsoft Office tools and Visio
• Outstanding communication skills (verbal, listening, written and presentation)
• Utilizing techniques to effectively generate buy-in across a large span of stakeholders
• Strong problem-solving, organizational and facilitation skills
• Strong influencing and interpersonal skills, in order to build and develop strong client relationships and staff capabilities
• Independently follow a project plan and meet deliverables
• Proven ability to get things accomplished through others
• Proven ability to performing well in both a team atmosphere and independently
• Be an empathic and objective listener

Public Relations, Communication Resume Examples & Samples

• · Assistance to the implementation of the Fund's communication, PR and social media strategy
• Identify relevant suppliers to perform The fund's PR, communication and social media activities
• Work closely with the communication agency or in house team
• Write or edit development documents including: fund’s publications; communication materials such as press releases, solicitation and acknowledgment letters, annual report, media kits, media monitoring report
• Follow-up with operational partners on communication, PR and social media interventions and ensure contractual compliance
• Write and/or edit speeches and develop advancement position papers for the fund's committees / meetings / events
• Ensure a continuous contact and interaction with key media players
• Measure communication, PR & social media performance
• MBA or Master’s degree in Communication, Marketing or Management from a top tier University
• · Knowledge in elaborating PR, communication and social media plan and recommendations
• Knowledge of the principles, practices and techniques of oral and written communication and interpersonal relation skills
• Good level skills in proposal and publications development with writing and editing experience preferable for a non-profit organization
• Skills in communication and PR coordination
• Deep knowledge of Microsoft Office tools, design tools (PowerPoint, Prezi…) and digital tools (Google analytics, Buffer, Hootsuite )
• Fluent in Arabic, French, and English
• · Proven leadership skills
• Ability to work with different vis-à-vis and heterogeneous teams

Buck-consultants Communication Graphic Designer Resume Examples & Samples

• BFA in graphic design, plus 5 years of design experience
• A strong portfolio showcasing solid conceptual thinking, methodology, typographic skills
• Experience in various mediums (print, interactive, video, apps)
• Knowledge of communication (content, design, production, technology) and strong written/oral communication skills
• Attention to detail, excellent organization and time management skills
• Knowledge of human resources a plus (benefits, compensation, change management)
• Evaluate existing user experiences and identifying areas for improvements
• Implement a user-centered approach in creating use cases and wireframes
• Designing, wireframing, prototyping, storytelling, concept visualization and problem-solving skills to create effective user experiences
• Track emerging trends in the digital interface landscape, recommending new opportunities to ensure continuous improvement
• Experience architecting user experience solutions and applications for desktop and mobile platforms
• Advanced InDesign, Photoshop, Illustrator (HTML, WordPress, and AfterEffects a plus)
• Skills in Microsoft Word and PowerPoint

Communication & Events Project Manager Resume Examples & Samples

• Degree level education or equivalent, (preferably in the field of Communication/ Events/ Arts / Culture)
• Evidence in delivering similarly high level projects in a multi - stakeholder environment
• Extensive experience in communication and event management
• Excellent communication skills: oral, written and presentational to various levels within the organization
• Organisational and time management skills with the ability to work well under pressure and to tight deadlines
• Ability to think creatively and anticipate, negotiate and solve problems to ensure the successful running of all venue hire spaces
• Solid Microsoft Office skills, particularly PowerPoint, Excel, and Word
• Understanding of charitable activity (ideally within a Foundation or Development team environment)

Z-real Time Communication Enterprise Voice Engineer Resume Examples & Samples

• Design real time voice collaboration solutions that enable users to communicate effectively that integrate with other voice technologies and carrier environment
• Produce detailed, low level technical designs for implementation by vendor engineers
• As needed, review designs provided by vendors to ensure compliance with bank design principles
• Provide engineering to LOB’s and peer technology teams for all Enterprise Voice activity
• Evaluate and remediate security vulnerabilities in the Enterprise Voice domain
• Ensure all solutions seamlessly integrate with other voice technologies (i.e. Session Management, Contact Center, Trader Voice, Voice Recording, Middleware)
• Collaborate with internal and external subject matter experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support the implementation of collaboration solutions
• Adhere to, update, and/or create necessary security standards and internal controls and procedures
• 7 years’ experience in Voice and Video Communications
• Demonstrate extensive technical experience working with large VoIP network using Cisco Voice solutions
• Broad working knowledge of call routing in over various IP protocols
• Session Management knowledge, with experience integrating to Avaya, Cisco, Genesys, and Sonus products
• SIP and Traditional ISDN/PRI Trunking
• VoIP endpoint configuration to meet site specific environmental requirements

Coordinator, Systems & Communication Resume Examples & Samples

• Identify, develop, and maintain a standardized communication process between wholesale and internal and external partners in order to ensure a timely, efficient, and consistent flow of information exists
• Manage and drive content on company B2B system
• Manage and maintain all product images for the Wholesale Division
• Execution support for all Global and Regional strategic initiatives and launches
• Streamline and elevate the communication process through the use of existing company tools
• Create and execute training processes for rollout of all newly introduced company tools and resources
• Evaluate, implement and execute best practices for file sharing solutions using company tools
• Establish relationships with all levels of the Sales Management to gain understanding of the on-going initiatives as well as proactively identify performance areas that need additional training support and/ or materials
• Conduct & manage new hire on-boarding programs and new hire mentorship programs
• Manage sales specific training programs, such as Sales Excellence Program, including meeting content, participant communication and training logistics
• Provide support for all operational practices and functions
• Author and maintain wholesale guidebook materials to support new hire and ongoing training and materials
• Execute all North America launches of product initiatives as well as other broadly defined projects
• Perform a number of broadly defined tasks to support the timely completion/communication of wholesale initiatives
• Bachelor’s degree and 3+ years of related field experience is required
• Excellent verbal and written communication skills at a business level
• Three years of training and people development experience in a focused, customer service oriented retail environment (preferably apparel/footwear)
• Intermediate Excel skills required, advanced preferred
• Proven training and development skills
• Proven interpersonal and team management skills
• Experience with B2B platform and Jesta software a plus

Real Time Communication Architect Resume Examples & Samples

• Deliver consistent and well-structured software development platform that facilitates developers in communications-enabling their applications
• Support Developer Program providing a framework for application developers to produce collaboration and workflow applications using Bank of America’s Communications-enablement Middleware development platform for bespoke Line of Business applications
• Integrate real-time collaboration capabilities to enhance business processes, workflow, and simplify compliance
• Develop full suite of tools and services for LOB Developments, including a software development kit, sample code, access to dedicated support resources, as well as a virtual “sandbox” test environment
• Establish requirements for testing in sandbox and rules of engagement for moving applications into production
• Provide support for testing the combinations of Line of Business solutions and WSS RTC products including upgrades, updates or revisions of a verified solution against all upgrades, updates or revisions to the WSS RTC products
• Migrate computer telephony services from disparate, legacy communications systems to next generation platform
• 5+ years of experience with distributed applications’ operational support at a large enterprise
• Strong experience with Linux command line. Must be comfortable with understanding shell scripts, OS- and applications-level monitoring and managing alerts
• Knowledge of fault diagnosis of redundant systems; understanding of modern applications clustering approach
• Work with Architecture, Engineering, and Product Management teams to measure and monitor application and infrastructure health
• Automation of deployment, customization, upgrades and monitoring through modern DevOps tools
• Propose / participate in building various tools and automation to support production infrastructure
• Experience supporting open source software
• Demonstrated ability to deliver applications utilizing Communications as a Service
• Technical experience working with large VoIP network using Cisco Voice and Video solutions, IPC Trading Systems, Avaya Contact Center, NICE Voice Recording

Global Communication Leader Resume Examples & Samples

• At least 10 years Communications work experience, internal and media
• Track Record of communication work experiences globally
• Outstanding interpersonal and organizational skills
• Must have strong computer skills - MS Office, Word, Excel, Power Point, Outlook
• Must have unrestricted authorization to work in the United States
• Must be willing to work out of an office in Norwalk, CT

Communication Leader Resume Examples & Samples

• PR practitioners with a minimum of 8 years working experience in a communications or PR role with a strong focus on external communications
• Excellent written and spoken English. Strong writing skills, with experience in communicating complex information in an easy to understand manner; and able to shape key messages effectively
• The successful candidate must have strong media contacts. Experience with B2B communications, especially in the power sector, would be an advantage
• Ability to create and maintain effective working relationships with all stakeholders in a global matrix environment
• Strong project management and organizational abilities
• Broad experience with print, video and digital technologies as well as creative and production processes would be an advantage
• Be able to communicate effectively in Bahasa Indonesia
• A leader who is collaborative and able to influence relevant stakeholders to work together towards a common objective

Internship Communication GE Jenbacher Resume Examples & Samples

• Finance Coordination e.g. Invoicing and sourcing interface
• University placement
• Unrestricted authorization to work in Austria
• Fluent in English and German preferred

Lead Systems Engineer Communication Systems Resume Examples & Samples

• Bachelor’s Degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or other technical / science discipline
• Minimum of 3 years hands-on design and implementation experience involving; Engineering Systems, Hardware / Software Engineering, and/or Electrical Design
• Self-starter with the ability to lead the effort with minimum supervision
• Experience working in systems including; Ethernet, TCP / IP, and Short range / Long range wireless communication technology (WiFi, CDMA / GSM, etc.)
• Background in System Design and Validation on systems involving; Microprocessors and Communication Peripherals
• Locomotive experience
• Embedded programming and/or experience with real time operating systems (QNX)
• Hands-on capability to handle test equipment and tools (DOORS, scripting languages (Perl, Visual Basic, and DOS), and Excel data manipulation aspects (Condensing large amounts of information))
• Knowledge in Locomotive Systems and Railroad Operating Practices
• Understanding and translating customer requirements for wired and wireless communications solutions
• Understanding and translating customer requirements for Applications development for software solutions
• Experience with DOORs Requirements Management Tools, and ClearQuest Defect Tracking
• Experience with System Testing Processes, Tools, and Automation
• Ability to implement customer and industry standards
• Ability to work in a cross-functional, global environment
• Ability to engage and build positive relationships with both customers and internal and external employees
• Six Sigma training or equivalent Quality Certification
• Understanding of quality models (ISO 9000 and SEI-CMM)
• Strong interpersonal and leadership skills
• Understanding of engineering standards including; IEEE
• Customer Technical Interface experience
• System Project Estimation and Bidding Experience
• Knowledge of CENELEC norms for the rail industry
• GE Transportation Tollgate Lifecycle Process Knowledge
• Standard Technical Leadership skills and behaviors
• Basic knowledge and interest in financial markets & investment products
• Process- and stakeholder management experience
• Client-centric approach
• Willingness to work closely with the teams based abroad

Service Line Representative Communication Service Sector Resume Examples & Samples

• At least 5 years of experience in IT Sales
• At least 3 years of experience in Networking sales (ie. WAN, Wireless, Routing/Switching, LAN, SDN)
• Be capable of presenting and articulating the differentiated value of IBM Services solutions compared to competitors in the market
• Be able to recognize compelling reasons for clients and prospects to act, and in turn be able to communicate how to persuasively articulate how comprehensive IBM Networking Services solutions can best meet these requirements
• Demonstrated knowledge of enterprise client budgeting and purchasing processes, typical recommender and decision maker roles involved, and how to progress opportunities from opportunity identification to closure
• Understand and be able to articulate to clients deployment processes and best practices to lower deployment risk and accelerate time to value
• Show evidence of working cohesively with principle partners to develop client relationships and ensure clients are provided with the best available IBM solutions
• Demonstrated sales leadership skills including pipeline management, opportunity management, execution of the IBM cadence process
• Be able to understand and navigate thru the IBM sales matrix to team to effectively drive Networking Services solutions into the marketplace
• Demonstrated communication and collaboration skills
• Be accountable for technical aspects of a solution, developing in cloud solutions, and ensuring short-, medium- and long-term business relationships and client satisfaction
• Keep abreast with advanced in cloud Unified Communication technology used by the industry
• Specialist in cloud UC products and services: Collaboration, Voice, conferencing, presence, contact center, etc
• Deep knowledge on API (Application Programming Interface) essential to achieve cloud solutions
• Familiarity with equipment from Cisco, Broadsoft, Microsoft
• Knowledge of standard protocols, SIP-T, virtualisation, servers, codecs, bandwidth, QoS, etc
• Ability to design in cloud UC solutions and conduct lab tests
• Industry-recognized certification for major product manufacturers for cloud UC (Cisco, Broadsoft, Microsoft)
• Recognized for customer approach

Change Communication Education Resume Examples & Samples

• 50% Holistic Organizational Change Management Strategy Development
• Manage the development of CCE’s strategic change management methodology and approach that will be utilized across both technology and non-technology projects
• Methodology should incorporate an end to end approach for organizational change that identifies and encompasses all the key areas of focus for change management
• Review work that has previously been created for re-use or modify and incorporate within the change management strategy
• Recommend and implement continuous improvement opportunities for the change strategy to ensure that we are driving high impact results and outcomes related to change projects
• 20% Support Stakeholder Adoption
• Provide ongoing change, education and consultative support to ensure that the internal CCE team are well versed in the strategy and its corresponding execution activities
• Support the coaching and training for key stakeholder groups responsible for supporting the deployed projects
• Enable Stakeholder adoption for CCE methodologies and strategies
• 15% Process and Templates Development
• Support the development and Identification of the key processes and templates that will be necessary for execution of the change management strategy. This will be critical to ensure that the strategy is being executed in a consistent method across stakeholders, geography and projects
• Work with other members of the team to develop the tools and templates including internal and external team
• Work with key stakeholders such as the Regional Consultants to identify key pain points and ensure that they are addressed within the change management strategy
• 5% Other Duties As Necessary
• 12 + years' experience managing large scale change projects (Some technology projects included)
• Proven ability to influence at all levels within an organization
• Proven experience in coaching and developing others
• Proven experience in strategy development and execution
• Experience creating and executing plans to drive behavior change
• Excellent communication skills, with ability to frame key messages for the audience
• Some project management skills/experience required
• Ability to build relationships and communicate at all levels of the organization and cross-function/platform
• Ability to frame the change message and facilitate discussion with Stakeholders
• Solid understanding of Organizational Change Management Strategy and Methodology
• Proven ability to embrace and drive change in the organization
• Demonstrated ability to drive for results in a dynamic setting

Global IT Change Communication & Education Lead Resume Examples & Samples

• 60% CCE Design, Development & Deployment Leadership
• Responsible for development and execution of change strategy, organizational readiness, change agent network strategy, stakeholder management and leadership alignment assessments and activities across assigned region
• Work with the Regional IT Leadership team to ensure alignment with Global IT Leadership and Strategic Initiatives
• Lead development of capability building activities within the region for CCE team, regional Global IT employees, and for affected business and regional functions
• Lead coordination of messages and visibility with CCE Global team
• Ensure regional CCE strategy and approach is consistent with Global IT strategic CCE initiatives
• Integrate people and other resources to fulfill CCE commitments
• Identify barriers and challenges for successful CCE work, determine alternatives and implement the preferred/approved recommendation
• Ensures consistency of approach across multiple regional Global IT projects
• 20% Budget and Resource Execution
• Integrate people and other 3rd party resources to carry out the regional CCE plan
• Evaluate resource levels and take needed actions
• Report on work status of team as needed
• Accountable for work execution and deliverable quality of Cargill and 3rd party team members
• Identify variances from the plan, determine alternatives and implement the preferred/approved recommendation
• Review and provide feedback on the project scope and objectives
• Escalate risks and issues as appropriate
• Ensure that contingency plans minimize risk
• 20% People Leadership
• Accountable for developing strong leaders and a diverse team through multiple approaches to attract and retain talent
• Oversees general workforce administration policies and programs in the areas of communication, staffing, training, evaluations, disciplinary actions and safety
• Develops planning for future workforce needs and participates in the selection of employees
• Leads and implements systems and processes to maintain a highly engaged team across the region
• Deliver timely and effective performance feedback
• Coach employees in career/performance development
• Act as a guide and leader to the team regionally, including developing and mentoring employees to ensure Cargill has the key competencies required to meet information technology needs
• Support, encourage and facilitate collaboration and communication between teams
• Demonstrate and reinforce Cargill’s Guiding Principles and Cargill Leadership Model Attributes
• Bachelor’s Degree in Business, OD, Organizational Psychology or related field
• 10 years change and project leadership experience preferably in ERP implementation
• 5 years experience directly managing teams
• Experience creating and executing plans to drive employee behavior change
• Strong leadership and progam management skill/experience required
• Excellent communication skills , with ability to frame change message and facilitate discussion
• Ability to manage multiple priorities, work with senior leaders and deliver results
• Knowledge and experience leading large scale ERP deployments
• Business fluency in English
• Advanced education in change management or business related field (MBA, OD, Organizational Psychology or related field)
• Proven experience managing the planning and execution of complex, large-scale change
• Prefer experience managing change in a cross-cultural/global environment. 

Quality Inspector Electronics Communication Resume Examples & Samples

• Eight years directly related work experience
• Certificate from a vocational school or other recognized source with a major study in Electronics Repair or related field
• Completion of the basic electronic course, or equivalent
• Posses a valid State Motor Vehicle Operator License
• Ability to comply with all established methods, quality standards, and time schedules applicable to this position
• In lieu of formal course work, a combination of college credits, on-the-job training, other formalized training, or experience may be considered
• U.S. Citizen
• Previous or current CAC card holder preferred
• Must be able to obtain and maintain Common Access Card (CAC) requirements
• Must be able to obtain and maintain local base access
• Work Habits
• Stress Tolerance
• Technical Skills

Supervisor, Communication Resume Examples & Samples

• Bachelor's degree in electrical engineering or related discipline. In lieu of a degree, a combination of education, college credits, training, and directly related work experience may be considered
• Five (5) years related experience
• Three (3) years minimum supervisory experience in a maintenance position
• Five (5) years direct working experience with relevant logistics systems
• Applicants must be able to obtain a finding of 'NO RECORD' on the FBI Police Record Investigation
• Completed advanced military maintenance communication technician course or civilian equivalent
• Solid understanding of the organization's logistics functions and the activities involved in providing logistical support
• Working knowledge of DOT regulations covering the handling, storage, preparation for packaging, packing, of hazardous or restricted materials
• Prior custodian for Electronic Key Management System
• Experience with Global Combat Support System – Marine Corps
• Experience and knowledge of requisitioning requirements utilizing appropriate Stock List, Parts Manuals, and Technical Manuals

Manager, Compliant Communication Resume Examples & Samples

• Supervise team of 2-3 outsourced resources by partnering with outsourced Team Lead, including hiring and goals and objectives generation
• Foster a high performance environment and culture of collaboration and innovation
• Supports and contributes to the Global Compliant Communication leadership team, providing insights and process improvements for strategic business initiatives
• Functions as the overall relationship manager for key commercial stakeholders to drive alignment within the DePuy-Synthes West Chester campus
• Supports sustainable organization through supporting and executing functional strategies and developing processes and standards
• A minimum of a Bachelor’s Degree is required
• A minimum of 6 years of Business experience within commercial roles in a regulated industry is required
• Demonstrated knowledge in Legal and Health Care Compliance policies around Promotional Materials is required
• Knowledge of process and compliance audits with internal Quality teams as well as external governing Regulatory bodies such as the FDA is required
• Experience with audit and CAPA action plans via internal quality systems is required
• Strong interpersonal and collaboration skills within a matrixed organization are required
• Experience in Compliant Communication (Copy Approval) strongly preferred
• People management experience is preferred
• Knowledge of J&J and Industry systems such as copy approval, digital asset management and quality management is preferred
• Experience creating and delivering training to diverse user groups is preferred
• Demonstrated track record for Standards of Leadership traits is preferred
• Awareness of process excellence methodology is preferred
• Involvement in and knowledge of business transformations is preferred
• Organizational and time management skills required
• Strong computer skills a must (i.e. Excel, Access, Word, PowerPoint & other technologies) required
• Problem solving/resolution and Cross functional influencing skills required
• Must be customer focused, goal driven and a problem-solver
• Must be able to drive success strategically and tactically, leading by example
• Overnight travel may be required up to 20%Marketing

Regional Communication & Public Affairs Medical Devices Senior Manager Resume Examples & Samples

• Develop and effectively execute organizational communications strategies to educate and motivate employees to achieve superior results and make them ambassadors for the company. This includes providing strategic counsel, coach and support to local MD’s Leadership, Franchises, functions and CoEs organizations on effective communications; developing and managing state-of-the-art internal communications framework to increase effectiveness and reach of target audiences in alignment with function’s guidelines; developing strategies to support change management initiatives, HR and enterprise programs
• Develop and implement proactive external communications and public affairs strategies for key platforms / unmet needs and specialties in alignment with local business goals, strategies and priorities for the entire Medical Devices organization in coordination with the Middle East MD Leader EMEA as a member of the Middle East Leadership Team
• Provide Communications Support (20% max) on critical business topics in coordination with the MISSA MD Leader EMEA
• Leverage proactive stakeholders’ engagement strategies locally in coordination with Regional MD Stakeholder Activation Leader EMEA and implement market expansion initiatives
• Understands and effectively uses the different types of media to shape the environment
• The position requires collaboration with Regional Medical Devices Communication Leader, EMEA MD Stakeholder Activation Leader, EMEA CPA MD Franchise Leader, Communication & Public Affairs Medical Devices Leader in the other geographies, relevant centers of excellence, cross-sector peers, MD Leadership Team at local and regional levels, Franchises Marketing organization
• Arabic verbal & writing skills required (Must have)
• Minimum of 8+ years of experience in communication with focus on corporate communications
• Demonstrated experience with: strategic planning, organizational communications, media relations, public relations, stakeholder engagement, issues/ crisis management
• Demonstrated ability to hire and develop talent and to lead and inspire teams, even when not directly reporting into him/ her
• Live Our Credo – Demonstrates and inspires the behaviors that reinforce Our Credo
• Connect – Cultivates meaningful external relationships and partnerships outside of J&J, adding value and insights for the enterprise; insight-driven to proactively uncover critical unmet needs and turn them into new opportunities
• Deliver - empowers people to act with speed, agility, and accountability, enabling them to achieve organizational goals and strategies; makes decisions and takes actions based on a global and enterprise-wide mindset that adds value across the enterprise; balances short- and long-term strategic choices, positions the organization to achieve both short-term and expected future resultsCommunications

Country Communication & Public Affairs Manager Medical Devices Resume Examples & Samples

• Develop and effectively execute organizational communications strategies to educate and motivate employees to achieve superior results and make them ambassadors for the company. This includes providing strategic counsel, coach and support to local MD’s Leadership, Franchises, functions and Centre of Excellence organizations on effective communications; developing and managing state-of-the-art internal communications framework to increase effectiveness and reach of target audiences in alignment with function’s guidelines; developing strategies to support change management initiatives, HR and enterprise programs
• Develop and implement proactive external communications and public affairs strategies for key platforms / unmet needs and specialties in alignment with local business goals, strategies and priorities for the Medical Devices organization in Germany
• Leverage proactivestakeholders’ engagement strategies locally in coordination with Regional Medical Devices Stakeholder Activation Leader EMEA and implement market expansion initiatives
• Effectively manage issues and/or crisis by following the company’s guidelines and tools
• Understand and effectively use the different types of media (with a focus on social media) to shape the environment
• The position requires collaboration with Regional Medical Devices Communication Leader, EMEA MD Stakeholder Activation Leader, EMEA CPA MD Franchise Leader, Communication & Public Affairs Medical Devices Leader in the other geographies, relevant centers of excellence, cross-sector peers, Medical Devices Leadership Team at local and regional levels, Franchises Marketing organization
• Project and budget management of external freelance and agencies network
• Team leadership (for indirect reports)
• Public Relations Agency experience is preferred
• Minimum of 6+ years of experience in communication with focus on corporate communications & digital communications (social media)
• Good balance between strategic thinking and operational
• Excellent written and verbal communication skills in German and English
• Experience managing multiple priorities in a fast-paced and matrix environment

Communication & Public Affairs Leader Resume Examples & Samples

• Role model effective counsel to business leaders by listening, understanding and providing credible expertise, relevant insights and transparent feedback
• Proactively develop healthy, high-performaning and engaged teams in the delivery of integrated, strategic solutions and excellent execution. Coach and encourage others to navigate through ambiguity with vision and perspective
• Proven performer with at least 10 years of experience managing communication in a company, NGO, government agency or public relations agency; proven track record of successful public relations/communications, corporate communication, product communication, public affairs, and/or media relations achievements
• Demonstrated ability to develop compelling stories, with superior written, oral and visual communication abilities
• Deep understanding of digital and social platforms
• Demonstrated analytic ability
• Connect – Cultivates meaningful external relationships and partnerships outside of J&J, adding value and insights for the enterprise; is insight-driven to proactively uncover critical unmet needs and turn them into new opportunities
• Lead - Takes ownership of talent acquisition, performance and development in a way that enhances the performance and development of self and others; maximizes and leverages diverse perspectives, backgrounds and talent to generate innovative ideas or solutions to address organizational challenges; engages in and encourages others to have transparent and constructive conversations,contributing to a high-performing organization
• Deliver - empowers people to act with speed, agility, and accountability, enabling them to achieve organizational goals and strategies; makes decisions and takes actions based on a global and enterprise-wide mindset that adds value across the enterprise; balances short- and long-term strategic choices, positions the organization to achieve both short-term and expected future results

Contact Center Communication & Change Manager Resume Examples & Samples

• Call center management experience
• Experience with change management tools
• Communications background

Communication / HR Trainee Resume Examples & Samples

• Update our mapping of universities and analyze data from studies
• Suggest and manage engaging communication content according to our communication plan
• Support us on developing materials for internal and external communication on job fairs
• Create Talent Pools to manage the students’ community
• Manage communication on Social Media, creation of the posts and publications – Creation of a “good practice” guideline
• Bachelor / Master in Communication – Business Administration or equivalent
• Previous experience in a communication team (creation of content) would be ideal
• Fluent in English and French, German is a strong asset

Industrial Communication Commercial Manager Resume Examples & Samples

• Coordination and preparation of technical proposal, in collaboration with Application and Sales team, and the rest of functional teams required for the elaboration the proposal, verifying the fulfillment of Commercial processes in the organization (KYC, TRS, ITO, etc.)
• Revision of Commercial conditions required by Customer, and special requisitions regarding our standards
• Lead Opportunity Reviews, ensuring that commercial terms and conditions are in place, potential risks are identified, and that meeting participants have clear understanding of the required tasks, roles, and responsibilities required to complete a proposal and secure an order
• Ensure that opportunity discussions involve discussions of commercial differentiation, technical differentiation prior to discussions of discounts and pricing. As the leader of the review process, help facilitate objective discussion about the strategy for negotiation to ensure that our proposals allow GE to reach its financial goals while delivering value to the customer
• Leadership of Revision process for opportunities: obtain necessary approvals in case of any deviations from GE standard conditions definitions and classification of minutes of the coordination meetings and presentation/Calls
• Negotiation of Terms and Conditions with customers, by proposing alternative language in the case any deviations are required, in order to define more adequate contract for GE
• Revision of Contract/Purchase Orders from customers, verifying that they are according to proposal and/or negotiation
• Request for revision or orders/contracts, in case it is required
• Fulfillment of required forms for appropriate transmission or the Contract/Purchase Order to OTR for manufacturing
• Collection of claims received from customers
• Transmission to responsible person and to the organization of every special technical or commercial requirement identified in the region
• Telecommunication Engineering Master Degree or equivalent
• Some working experience
• Knowledge of protection and control systems
• Knowledge of Terms and Conditions for negotiation
• Basic knowledge about exterior commerce
• Languages knowledge (English is compulsory, others to be assessed)
• User level informatics
• Competent (education, training or adequate experience) so as to commit on assigned tasks, and complete adequate actions when they can cause potential environmental impact
• EU Work Permit

Student Embedded Software Developer for Wireless Communication Systems Resume Examples & Samples

• B.Sc. graduate & M.Sc. Student in Electrical & Computer or Communications Engineering
• Hands on C/C++ coding
• Knowledge in Linux or Real Time Embedded, advantage to hands on experience
• Knowledge in wireless communication systems, advantage to hands on experience
• Knowledge in Python / MATHLAB
• Fluent English verbal and written
• Availability for at least 30 weekly hours. Consideration to exams period will be given
• Willingness to work over time
• Independent and creative

External Communication Senior Manager Resume Examples & Samples

• Defines and coordinates regional external communications, media relations and thought- leadership strategies that support the business objectives of Janssen in EMEA
• Leads and coordinates all aspects of the Company Group Chairman’s internal and external communications, including external speaking engagements
• Manages and coordinates the organization of the annual European Management Forum
• Strategizes and leads communication programs designed to enhance Janssen reputation at the regional level and coordinates the execution of an EMEA leadership engagement strategy aimed at positioning Janssen as trusted partner in healthcare
• Leads, manages and develops the EMEA Leadership Communications Community
• Develops and executes a targeted visibility programme for the EMEA leadership team, including media and speaking opportunities that support the reputation of Janssen in the region
• Provides leadership and counsel in communications for senior leadership
• Leads in the management of risk communications programmes, coordinating regional crisis communication and effectively communicating critically important positions to external stakeholders
• Acts as key company spokesperson for regional media
• Acts as key regional external communications contact for Media Relations COE, for Johnson & Johnson corporate media relations and Janssen global communications
• Measures the effectiveness of communications strategies aimed at building the reputation of Janssen in the region. Leads and coordinates the on line media monitoring tool and reports for non-TA subjects
• Leads and coordinates the development of all Janssen EMEA external communication channels (website & social media), in close collaboration with the external communication manager and the communication specialist
• Drives the roll-out of J&J programs
• Manages and inspires direct report(s) as well as temporary consultants/staff and assigned vendors
• Eight years of strong communications generalist and communications planning experience, including trade and consumer media relations
• Demonstrates knowledge of healthcare environment and related legal, regulatory and policy requirements
• Demonstrated ability to produce quality results and manage multiple projects simultaneously; project management skills with emphasis on prioritizing and executing under tight timeframes is required; change management experience
• Highly strategic communicator; demonstrates ability to translate business objectives into communications programs that drive business results
• Experience working with senior leaders and leading effective management of issues
• Experience working on regional matters
• Experience managing agencies and consultants required. Experience working with media, key opinion leaders, patients
• Demonstrated ability to think, write and speak strategically, simply, persuasively and to produce clear, concise communications
• Strong ability to collaborate across functions and reporting lines. High degree of intellectual curiosity and the ability to synthesize information quickly and effectively. Stellar writing skills
• Ability to influence internally and externally
• Bachelor's degree in liberal arts, business or related discipline (communications or journalism a plus)
• Native English speaker; other languages a plus

Adjunct Instructor Communication Resume Examples & Samples

• Masters degree in a field related to the classes to be taught
• Demonstrated time management and detail-oriented skills
• Computer based skills (i.e., software, analytical, and report writing skills )

Senior Communication Strategist Resume Examples & Samples

• Five or more years of experience handling diverse communication efforts for a high profile organization
• Writing and media relations experience
• Social media, issues and crisis management experience
• High level of professional writing skills
• Skills and experience in media relations and strategic message development
• Ability to keep abreast of trends in the areas of higher education, research and technology
• Ability to explain and write about research in a way that is accessible to the lay audience
• Proficiency in word processing, PowerPoint, electronic and social media

Senior Communication & Engagement Specialist Resume Examples & Samples

• 60% - Specifically for Global IT APAC
• Min. 5 years’ experience as a communications professional or equivalent relevant experience
• Experience in helping to support and foster effective communications within a large, complex, global organization
• Experience in developing executive communications and supporting development of brand identity within and IT organization or function
• Experience in business writing, communication planning and delivery (incl. presentation development) ideally within Asia
• Significant understanding of change management principles and ERP or large scale business application implementation experience
• Knowledge or experience with global communications
• Demonstrated strong written and oral communications skills -- clear, concise, creative and persuasive
• Ability to take complex, project language and simplify it without losing the key messages
• Effective project management skills
• Proven ability to manage change
• Ability to deal with ambiguity and work in a project environment
• Business fluency (written and oral) in English – knowledge of any Asian Language an asset
• Demonstrated strong proficiency in Power Point, Word Excel and Share Point
• Multicultural Sensitivity
• Ability to think out of the box and be creative

Manager, Development & Communication Resume Examples & Samples

• Bachelor's degree and at least 3 years’ development or communications experience required
• Connection to and love of Delaware
• Willing and able to work some mornings, evenings or weekends when that furthers team or regional goals
• Uncommon level of personal responsibility with a goal orientation and proven track record
• Exceptional strategic and critical thinking skills, including the ability to generate ideas and implement solutions to complex problems
• Skilled in using logic and data to perform analysis
• Highly organized with a demonstrated ability to build and execute a project plan
• Strong relationship-builder with a keen understanding of the beliefs, contexts and motivations of others
• Proven ability to constantly learn, grow and improve from past experiences
• Embodies TFA core values
• Knowledge of MS Outlook, PowerPoint, Excel, and Pardot are preferred
• Desire to positively impact education through funding and storytelling

Clinical Assistant Professor of Communication Resume Examples & Samples

• Masters degree in advertising, public relations, journalism, mass communications, or a related field
• Three years of professional experience in communication fields such as strategic communication, advertising, public relations or marketing
• University/ college teaching experience
• Ability to serve under-represented groups and to contribute to WSU’s diversity goals in research, teaching, mentoring, and/or service.Washington State University Vancouver Strategic Plan
• PhD or MFA in advertising, public relations, journalism, mass communications, or a related field
• Expertise in either creative work or digital and social media specific to strategic communication, branding, and promotions
• Professional experience across multiple media platforms
• Knowledge of software applications relevant to the position such as Adobe Creative Suite, web authoring applications, content management platforms, quantitative data analysis
• Evidence of successful teaching experience
• Demonstrated experience with research

Manager, Transit Communication Systems Resume Examples & Samples

• Technical management of all communication technologies proposed for bids and deployed on projects, including all hardware and software components (CCTV, SCADA, Passenger Information, Telephony, Networks, Voice & Data Radio Systems, Access Control, etc.)
• Working with Traction Power, Trackwork, Verification & Validation and Fixed Facilities E&M teams on integrating communication components and systems within their deliverables
• Support of Systems Design in the delivery of Design\Construction documentation
• Support for Test & Commissioning and setting to work of mass transit, urban rail and heavy freight communication systems

EHS Specialist Hazard Communication Resume Examples & Samples

• Communicate with Thermo Fisher R&D staff to ensure detailed compositional and physical property data needed for the product's hazard assessment are provided
• Work with Thermo Fisher toxicologists to ensure product's hazards are adequately evaluated and addressed on the SDS and labels as needed
• Responsible for examining product formulation and documentation necessary for proper hazardous characterization
• Understand laws and regulations (e.g. OSHA, GHS, REACH) governing SDS authoring, downstream chemical distribution, and hazardous chemical management within the Environmental Health and Safety industry
• Maintain product updates in Thermo Fisher data repository (Agile)
• Familiarity with Agile, E1, SAP, WERCS
• Regional regulatory knowledge

Sales Communication & Support Specialist Resume Examples & Samples

• Provide technical writing and proofreading/editing support for the creation of internal communications, including but not limited to printed, online, and multimedia materials such as Field newsletters, resources, company magazines, and related communications
• Proofreeding responsibilities include reviewing documents to ensure consistency, accuracy, grammatical, and compositional correctness
• Writing responsibilities include creating effective, engaging and concise copy to support promotional and communications objectives
• Act as primary lead for WebEx and conference call assistance as needed by clients (i.e. - FDG, Product Marketing, training support)
• Event Planning Assistance
• Assist in development of online registration sites for Field Development events such as: Top Gun, UFTschool, Emerging Leaders Program, Long-Term Care Branch Specialist Program, BOA Boot Camp, quarterly promotions payoffs
• Assist with on-site production and follow up activities for National Managers Meeting, Annual Sales Convention, Long-Term Care Branch Specialist Summits, Life University, Top Gun programs, including presentation creation, meeting production, award ordering and program logistics
• Incentive Program Support
• Assist with sales promotion and incentive campaigns and activities including the design and development of all necessary communications and collateral
• Act as team lead for Annual Sales Convention and Top Producer Sales Summit campaign development (materials/rules/awareness) and execution (monthly standings/campaign marketing )
• Assist with overall program maintenance, database management, vendor relationships and field inquiries for the following programs: Field Service Award, Career Path Award, SNA Certificate Program, PHC Membership, Record Breakers Award, ADvance offerings, Wall of Fame, Hall of Fame, Productive Agents Quarterly, and the Achievement Award program
• Spearhead the Annual Medicare Advantage Calendar Program, coordinating with American Custom Publishing and the territory offices to determine orders and facilitate order fulfillment
• Act as the team lead for EBS invoicing, supply ordering and annual 1099 tracking for expenses as outlined by the provisions of the Internal Revenue Code
• Responsible for managing supplies and maintenance of storage areas and materials including inventory counts for FDG training programs (i.e. - Top Gun, LTC Summit, BOA Boot Camp)
• Assist with special requests as outlined by VP of Field Operations to help drive sales, ensure strong performance and meet company goals and initiatives
• Bachelor's degree in Marketing, Communications, or related field
• 1-3 years of experience
• Experience using a wide range of communication tools including, print, online, live meetings, html , etc...) across difference levels in an organization
• Ability to juggle multiple competing priorities and manage small projects start to finish
• Experience with meeting and event planning preferred
• Knowledge of Enterprise expense software and cost center allocations preferred

AML Training & Communication Resume Examples & Samples

• Responsible for overseeing all aspects of the BSA/AML Training Program
• Manage the annual enterprise-wide and new hire training process, including updating the training content; monitoring, tracking, and reporting training status; providing additional training for employees who did not pass the test; and following up on past due employees
• Coordinate with the LOBs and business units to develop the annual BSA/AML Training Plan
• Oversee and track the implementation of the Training Plan, including reviewing the training materials where applicable, maintaining the associated recordkeeping, and reporting the status of training plan
• Develop training materials and provide annual BSA/AML training to the Board of Directors
• Manage the KYC Champion forum by creating content and facilitate discussion topics
• Coordinate with Solutions and Analytics to deliver KYC related training, such as KYC new releases
• Maintain the BSA/AML community page on Collaborate to ensure accurate and current materials are being posted to the page
• Ensure continuing education opportunities are available including offering relevant courses and seminars to BSA/AML and LOB staff
• Attend regular ALCO and Loan Committee meetings to ensure active communication on policy, processes, and department updates
• Assist in the development of training content and communication for any new regulatory rulings, e.g., beneficial ownership
• Respond and resolve any employee training related issues and questions
• Support all examination and audit requests and inquiries
• Perform duties and responsibilities specific to department functions & activities and as required or assigned by the Deputy BSA Officer
• Minimum of five years BSA/AML experience in banking
• Proficient to advance skills in PowerPoint, Excel and training related systems
• Punctual and ability to complete tasks on time as well as ability to multi-task and respond to multiple priorities
• Independently takes initiatives with minimum guidance and supervision, be a self-starter as well as capable of following direction
• Ability to build strong relationships with cross-functional teams at different levels
• Highly customer service oriented and provide extraordinary services
• Flexible and adaptable to changes
• Able to travel when needed
• Vision must be sufficient to read data reports, manuals and computer screens
• Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person
• Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions
• Position involves sitting most of the time, but may involve walking or standing for brief periods of time

Senior Manager, Functional Communication Resume Examples & Samples

• Create and leverage common processes and resources needed to drive engagement and shape the dialogue of the functions as a competitive advantage/critical partner
• Lead executive communication to include key messaging as well as internal and external engagements. Connect and collaborate with Enterprise network, Workforce Communications and Business Segment communicators to shape messaging and engagement that showcase the functions as innovators internally and externally
• Activate innovative and leading class communication practices into functional communication plans to enable business leaders to “up their communications game”
• Drive communication plan to drive growth of an engaged culture of collaboration, accountability, customer focus that is aligned to the business priorities
• Serve as active member of aligned segment(s)’: Functional Leadership team(s) and Functional Communication Leaders team
• A minimum of a Bachelor’s degree is required
• A Master’s degree is preferred
• A minimum of 8 years of experience in communications or related field is required
• A Deep business acumen and understanding of enterprise strategy is required
• Experience working in a collaborative matrix environment is required

Enterprise Communication Strategy & Solutions Leader Resume Examples & Samples

• An Advanced degree is preferred. A minimum of 10 years of experience in marketing or communication with a focus on reputation-building work is required
• Experience working in a global function is required. Experience working in a collaborative matrix environment is required
• Demonstrated ability to think strategically is required
• Demons red ability to manage complexity and multiple priorities is required
• Demonstrated ability to assimilate and operationalize agenda into executionCommunications

Functional Communication Strategy & Solution Leader Resume Examples & Samples

• Develop and execute strategic functional communication plan and narrative to drive highest communication impact that links our EC/business priorities and drives our reputation, including analysis of stakeholders, annual plan and metrics
• Lead and manage a team of communication professions to drive the strategy and execution
• Provide strategic counseling, common processes and resources needed to advise functional communication leaders in driving engagement and shaping the dialogue of the functions as a competitive advantage/critical partner
• Ensures alignment in functional communication’s scope of services to the business and enable increased collaboration and knowledge sharing across functional communication team
• Incorporate innovative and leading class communication practices into functional communication strategy to enable business leaders to “up their communications game”
• Shape the end-to-end cross-functional strategy, dialogue, and messaging across HR, finance, legal, IT, Procurement and GCA to create and define the function in the world – driving consistent language around our reputational drivers
• A Master’s degree is preferred. A minimum of 10 years of experience in communications or related field is required
• A Global mindset is required
• Demonstrated ability to craft compelling stories, with superior written, oral and visual communication abilities is required
• Demonstrated ability to manage complexity and multiple priorities is required
• Deep understanding of digital and social platforms is required.Communications

Manager, Data Communication & Training Resume Examples & Samples

• Develop and maintain a communication strategy and stakeholder engagement plan
• Implement the communication plan to ensure stakeholders understand the goals, objectives and processes related to the Data Strategy
• Develop and implement a training program to drive awareness and adherence to the Data Strategy and Data Governance Framework
• Develop and maintain communication, training, and knowledge sharing materials as well as associated resources/ channels (i.e., websites, access portals, reference libraries, town halls, conferences)
• Apply change management principles to the delivery of the communications and training program
• Ensure Chief Data Office participation in the data management industry activities and forums as well as active engagement with external industry and standards bodies
• Contribute to the development and execution of the division’s data strategy that enables the most effective use of the data assets
• Support the successful implementation of the Global Optimization initiatives
• Collaborate with all groups within the Chief Data Office to ensure alignment across data functions and on target delivery of the group’s goals
• Promote organizational excellence through development of a culture of accountability, innovation and teamwork
• Build strong employee involvement, engagement and collaboration within and across teams
• Play role of change agent across the organization
• Utilize innovative approaches to solve business data problems
• Take personal accountability for issue resolution and instill accountability within their team members
• Drive team alignment with the Data Strategy
• Undergraduate degree in business, economics, or a quantitative discipline with asset management or financial services industry experience; CFA and/or MBA is an asset
• Previous experience in the implementation of communication and training programs, preferably related to data or information management
• Previous experience in the execution of large, firm-wide processes
• Constructive challenge and influencing skills
• Experience in translating between business and technology worlds
• Champion of change and effectively managing the implementation of new ideas / improvements
• Confident when dealing with investment professionals, senior management and other stakeholders
• Highly analytical with strong consulting and problem solving abilities; tenacity to identify the root cause of problems is essential
• Proficient in Word, Excel, Visio and PowerPoint
• Knowledge and experience with asset management systems and platforms

Manager of Reporting & Communication Resume Examples & Samples

• Reporting and Communications
• General understanding of role-relevant issues and trends
• Proven ability to manage people, projects, budgets, administrative tasks, and cost
• May be a subject matter expert with deep technical knowledge of area of responsibility
• Technical understanding with ability to communicate technical impact, technical solutions, root cause and corrective actions into business concepts or layman’s terms
• Excellent problem-solving, analytical and evaluative skills
• Excellent communication skills (verbal, written, facilitation) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level)
• Experience at working both independently and in a team-oriented, collaborative environment is essential

Client Communication & Service Specialist Resume Examples & Samples

• Respond to a wide variety of customer service inquiries via the policy administration 800 line and e-mail alias. Promptly and accurately summarize information about individual disability and ported life products. Explain policy information including policy service options and contractual provisions to policy owners, producers, financial advisors and authorized 3rd parties. Provide callers with guidance completing forms, understanding plan provisions and procedures for effecting policy changes. Process point-of-call policy changes, including address, phone number, and email address updates and policy summaries
• Process routine and moderate complexity policy changes including name changes, beneficiary designations, agent of record changes, assignments, surrenders and reinstatements. Prepare and coordinate periodic policy owner communications and business retention notices. Monitor and follow-up on the status of requested work to ensure timely processing in accordance with internal and regulatory guidelines. Prepare customized correspondence as necessary
• Solicit customer feedback to identify areas for customer service improvements; develop and modify procedures; recommend changes to internal forms, process and procedures
• Support divisional projects as assigned, particularly activities related to front-end service delivery

Brand Manager for Beauty & Communication Resume Examples & Samples

• Strategic thinking on brand building/annual business plan
• Good understanding of Chinese consumer insights & professional insight, know how to leverage regular research or ad hoc research to collect/dig out the related insights
• Have a master of media knowledge and lead media agencies on planning & execution
• Be able to Influence global/regional partner to develop communication message and assets with Chinese insights, in China market context
• Cooperate with Professional marketing and PA team to ensure the good communication/training of brand philosophy with ECP
• Cooperate with Trade market for customer program/ in-store merchandising/in –store activation for Beauty and mega brand
• Cooperate with digital/e-commerce team to drive Mega brand awareness and preference, beauty business growth on line
• Follow up & influence sales team on front line execution and tracking. Sensitive to numbers and market dynamics, with the capability to change the insight/# into executional planMarketing

Specialist Digital Communication Resume Examples & Samples

• Proven work experience in digital marketing
• Demonstratable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Working knowledge of HTML and CSS
• Multimedia: Working experience with Adobe Creative Suite products, including Photoshop, Illustrator, After Effects, and Adobe Premier, Adobe experience manager and campaign are a plus
• Applied experience using measurement/analysis to regularly optimize Digital Marketing programs

Communication Fulfillment Senior Software Engineer Resume Examples & Samples

• Write applications with heavy emphasis on System.IO, Datasets, Datatables, Datareaders, and ADO.NET
• Design, create and maintain SQL Server databases, tables, and stored procedures
• Involved in the full life cycle of projects
• Responsible for unit testing and code implementation
• Collaborate with team members, leadership, and business partners on a daily basis to drive solutions
• Willing to participate in after-hours support rotation
• Adaptability & Resourcefulness in fast paced work environment
• Ability to Learn and Analyze (includes ability to follow project issues well and contribute to identifying them in assigned project areas)
• Planning & Organizing (includes multi-area perspective on issues and planning, good awareness of the business process, and full life cycle of a project)
• Team Orientation/Management (includes the ability to work independently or be an effective team member)
• Demonstrates excellent written & verbal communication skills
• Bachelors degree in Business Administration, MIS, or related field or equivalent work experience
• Minimum 3 to 5 years Microsoft .Net (C#) Framework 3.5 or higher
• Minimum 3 to 5 years experience designing and building .NET console applications, windows services and web pages, plus experience with Ajax, JavaScript, CSS, HTML, and XML
• Minimum 3 to 5 years of experience with SQL Server 2005/2008 database application development involving Transact-SQL, stored procedures and user-defined functions
• Experience working in Object-Oriented environment

Communication Services Manager Resume Examples & Samples

• Supervise the Telephone Department Team
• Prepare and achieve departmental forecast
• Ensure internet, television, and phone connections are fully functioning
• Liase with related departments and companies for improvement
• Analyze daily service reports
• Review existing contracts pertaining to Telephone Department and negotiate expiring contracts together with the Front Office Manager
• Responsible for updating the hotel information in the guest rooms
• Knowledge in Microsoft office application
• Knowledge in Opera
• Knowledge in operating switchboard
• Knowledge in using the FCS system

Communication Center Clerk Resume Examples & Samples

• The Communication Center Clerk is responsible for all services of the Communication Center
• Ensure the uninterrupted operation of the printer, fax machine, scanner and computers and the smooth external and internal communication flow
• High level of work performance as the Sofitel standards required, in three different kind of work schedules
• Responsible for the accurate communication between the guests and the departments of the Sofitel

Communication Advisor Resume Examples & Samples

• Establishing and maintaining relationships with communicators, other Enterprise functions and relevant stakeholders to deliver effective service and fulfil communication goals
• Leading small project teams to deliver campaigns, influencing and negotiating with stakeholders to deliver impact
• Providing a flexible, adaptive and responsive approach to delivering planned communication activities across the Internal Communication team, and the wider CSIRO communication team
• Delivering effective communication outcomes using sound judgment and applying contemporary communication skills
• Familiarity with content management systems and videography and photography skills, including post-production video and photo editing, considered a bonus

Strategic Communication Resume Examples & Samples

• Bachelor’s Degree in Communications, English, Journalism Web Design, Information, Communications, Technology, Marketing or a related field
• Overall have excellent writing, speaking, editing, research and interpersonal skills
• Minimum of (3) years of website content management, website design and graphical interface experience
• Minimum of (3) years of experience with Wordpress, Joomla!, Sharepoint, blogs, communication tools and MS- PPT, Excel, Word and Office Suite

Communication System Architecture Modeling & Simulation Engineer Resume Examples & Samples

• Developing end-to-end space system architecture simulations
• Performing system-level CONOPS development, functional analysis and requirement decomposition
• Supporting complex space based architecture trade studies
• Lead analysis activities for space based satellite systems, including: data latency, system utility, subsystem capacity, reliability, and performance

Communication Operations Specialist Resume Examples & Samples

• 10+ years of experience in a professional work environment, including 3+ years of experience with working for organizations above the unit level up to a major command or flag staff
• Experience with working in service-specific, Joint, and interagency environments, including interacting with military, contractors, and interagency personnel to build teams and maintain good working relationships
• Ability to comply with DoD Directive 8570.1 and 8570.01M
• Ability to prepare and present briefings, papers, and presentations to senior leaders in the military and interagency organizations
• Ability to work independently to plan and complete assignments on time, ensuring that products are thorough, logical, meet objectives, and grammatically correct
• Ability to analyze complex problems and develop and articulate recommended plans and objectives that lead to resolution within existing policy or instruction guidance
• Ability to conceptualize, develop, and present mission-specific training or orientation courses for military personnel
• Ability to produce high quality products and provide high quality recommendations that are consistent with a fiscally constrained mission environment and handle occasional 24/7 shift work, including weekends and holidays, as required
• A Master’s Degree in Electrical Engineering or Computer Science and 6 years’ experience applying fundamental skills and concepts using established procedures and standard practices to work problems of limited scope based on detailed instructions from the supervisor or instructor
• An additional 12 years may be substituted for the Master’s Degree
• Certifications in CCNA, SEC+, and ITILv3
• Assist customers with resolving problems to include performance and configuration
• Provide support in the translation of business requirements into telecommunications (e.g., LAN, CAN, WAN, Voice and Video) requirements, designs and orders
• Provide in-depth engineering analysis of telecommunications alternatives for government agencies
• Provide interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management
• Ability to integrate real-time communication services (e.g. SMS, presence information, IP telephony, video conferencing, and data sharing). This is critical to supporting/troubleshooting DoD Mobility Classified Capability (DMCC) activities
• Documented experience with deploying, troubleshooting and maintaining CISCO (i.e., Secure UCM, IMP, CUC, RTMT, VCS, TMS Codian MCU and Tandberg)"

Systems Engineer / RF Communication / Area Resume Examples & Samples

• Minimum of 1 year experience with COTs-based high speed networks, IT systems, and real-time software applications supporting communications systems
• Information Technology experience with an IAT level 1 certification
• Knowledge and experience with facility support systems for RF ground terminal systems (power, HVAC, etc.)
• Prior military electronics and/or satellite communications training/experience
• IAT level 1 or 2 certification

Systems Engineer Junior RF Communication & IT TS Resume Examples & Samples

• Minimum of 2 years technical experience with RF communication antennas and associated transmit and receive hardware systems. On the job training (OJT) will be provided to the selected candidate specific to our current unique subsystems and antennas
• Must be available to work 1st, 2nd and 3rd shifts through a weekly rotation that includes two weekends a month to support 24x7 staffing requirements
• Must be able to climb multiple sets of stairs, lift/carry up to 50lbs, and work in non-environment-controlled work spaces
• Current TS/SCI clearance
• Leadership experience on small maintenance teams

Senior Communication / Sensors Engineer Resume Examples & Samples

• Working knowledge of UAV, payloads and ground segment architectures, radars, communications, and support equipment to identify, assess, mitigate, and monitor resolution of schedule and technical risks
• Provide support the UAV weapon system development, test, production, deployment and support planning, coordination, and execution efforts, and support timely resolution of technical queries and engineering problems
• Review, evaluation analyze, and communicate risks and issues with respect to prime contractor CCPs, ECPs, and change orders
• Review prime contractor deliverables to assess quality and identify technical issues and discrepancies
• Develop, review, and evaluate specific program documentation to that includes but not limited to Flight Test Requests, contract definitizations, Test Information Sheets, specifications, Department of Defense Architecture Framework (DoDAF) Architecture Products, and interface documents to support the government
• Assist program execution function to include but not limited to establishing development plans for conventional and specialized communication equipment and systems in the areas of Line of Sight, Satellite Communications and antenna requirements, data link requirements, address and Ground Station Communications requirements; Software Development/test production sustainment, information assurance, security certification and accreditation DoD/AF development; program management and technical meeting reviews and support, documentation development, Communication GH System support testing and qualification tests activities; the resolution of DR’s PAR develop mitigation plans
• Experience and skills in ground station design, development, integration with sensors and aircraft, communication architectures, commercial/military satellite communications (SATCOM), Global Positioning Satellite, ARC 210 radio, antenna systems and set-up; data architecture, video, voice, fiber optics, primary power, and secondary power systems, synchronous real time operating systems and applications, asynchronous database apps (client server), IP schema/protocols; including data, data collection types, dissemination types, and tactical/strategic data storage; and production is highly desirable
• Assist in overseeing and coordinating frequency allocation and spectrum management airborne radios, digital data links, IFF and radio navigation aids with emphasis on the development of specialized airborne equipment
• Bachelors of Science in Engineering or Math from an ABET Certified program
• Top Secret Security Clearance

Communication Systems Engineer Resume Examples & Samples

• BS degree in engineering from an accredited engineering school and ten (10) years of direct engineering experience, or a MS degree from an accredited engineering school and eight (8) years of direct engineering experience, or Ph.D. and four (4) years of direct engineering experience
• Knowledge of spectrum regulations, regulatory approval process, radio frequency compatibility/interference assessment
• Familiar with antennas, antenna polarization, power spectral density & spectral roll-off, Power flux density, Noise density and CCSDS standards
• Ability to obtain a Secret Security Clearance required

Communication Administrator Resume Examples & Samples

• Provide administration support to the ANG GIO for the training program to include introduction of existing and new courses, materials, and delivery methods
• Administration of course tracking, scheduling, registration of students, and compiling course surveys and pre/post quizzes
• Support and administration for inventory tracking of ANG GIO issued equipment
• Coordinate and schedule GeoBase training events, including logistics such as shipping needed materials, ordering training materials, and determining training locations
• Track and report current unit training status and training conclusions/recommendations. Provide After Action Reports to GIO staff
• Provide continuous support to ANG Regional Administrators regarding training and equipment issues
• Support the administration of the A7 User Group meetings
• Serve as editor of newsletter and work with all staff for the production and editing of articles
• Support with the outreach and awareness of the GeoBase Program and GIS Technologies and capabilities
• Assist, support, and administration of the GeoBase program customer support email account(s)
• Assist, support, and delivery of presentations and/or demonstrations of capabilities to ANG client as needed
• Administer student registration and attendance for courses
• This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities
• Requires two (2) years of college with courses in business administration, industrial management, or appropriate discipline, and six (6) years progressive experience, or any equivalent combination of relevant education and experience
• Strong social intelligence and communication skills require
• Excellent organizational and time management skills are imperative to manage all ongoing and upcoming trainings
• The ability to build relationships in a professional environment
• Efficient time management skills required
• Strong technical documentation skills
• Willingness to learn GIS concepts and technologies, if not already known
• Proficiency in Microsoft Office products (Access, Excel, Publisher, etc.)
• Previous experience with US Military, DoD, or US Air Force helpful

Tactical Communication System Administrator Resume Examples & Samples

• Research candidate systems or candidate system upgrades for prerequisites, dependencies, and required integration tasks
• Implement candidate baseline upgrades in a controlled lab environment according to coordinated and scheduled tasks in a detailed Integrated Master Schedule
• Utilize a centralized trouble ticket management system for issues found and employ rigorous troubleshooting techniques to determine root cause(s) and resolve or mitigate impacts, as possible
• Document detailed repeatable procedures for baseline implementation (includes pre-planning, installation, post-configuration, data migration, operations, and maintenance) and specify media requirements
• Support all phases of testing for functional suitability and effectiveness, IA certification and accreditation, and interoperability, as required
• Maintain baseline documentation and media artifacts for allocated systems by responding to documentation redlines and supporting Help Desk trouble tickets, as required
• Foster a collaborative working relationship with Tactical Communications system providers, industry representatives, and AOC stakeholders in other functional areas of program execution
• Recommend candidate future AOC baseline upgrades through proper CM channels
• Strong technical skills are a must, as well as the ability to work well under pressure on time-sensitive projects with significant visibility to the government customer
• Relevant experience in the installation, configuration and troubleshooting of AOC baseline Tactical Communications systems and associated infrastructure components, including at a minimum, JADSI and JRE. Detailed experience in the integration and deployment of Line Of Sight (LOS), Beyond Line of Site (BLOS), High Frequency (HF), and Tactical Satellite (TACSAT) systems. Additional Tactical Communications experience is desired, including among the following: TRS, CT-II, PRC-117G, WAVE, URG-III, LVT 11, PDS-M, and TPG; Windows 7, Windows Server 2008, RHEL, Solaris. Experience with relevant scripting languages desired
• Hands-on user familiarity with BAE Remedy ARS or comparable trouble ticket management system
• Security + certification is required
• Experience with systems integration in a virtualized environment, with specific experience utilizing VMware and Citrix tools preferred
• Experience with Microsoft System Center Configuration Manager (SCCM) 2007 is desired

Communication & Public Affairs Manager France Resume Examples & Samples

• Company image and reputation
• Education and/or additional training: BA required; Advanced degree preferred
• Communication or journalism school will be a plus
• Minimum 10 years of experience in communication within an external agency or another company; experience in pharmeutical industry will be a plus
• Fluency in French and EnglishCommunications
• Position requires a Bachelor’s degree in Engineering, Computer Science, Mathematics, Physics or Information Technology or related field with five (5) years of relevant work experience; (New college graduates with appropriate area of study and work experience will be considered.)
• Must have an active TS/SCI with poly clearance
• Experience with LAN and WAN voice and data telecommunications equipment
• Able to work comfortably in a technical environment
• The successful candidate is a self-starter, able to master a broad skill set
• Graduate Degree in Electrical Engineering or Computer Science preferred

Communication & Marketing Manager Resume Examples & Samples

• Develop internal communication activities on a global level (print, online, face-to-face) to promote the topics User Experience and Design Thinking
• Manage and support internal online communication channels such as Intranet, Blog, and Vodcasts (editorial content development and new activities)
• Conceptualize and coordinate small video projects
• Consult the different Bosch units in defining and implementing tailored UX communication measures for their divisions
• Organize and support global events and workshops

Manager Digital Communication Strategy & Solutions Resume Examples & Samples

• Lead a team of Wealth intranet publishers in their day to day activities
• Lead the Currency Project for WINT from a business perspective while working collaboratively with the broader Project team and key stakeholders
• Develop and manage the Wealth Digital Communication Strategy encompassing the redesign of the Wealth Intranet and enhancements to the Knowledge Centre
• Liaise and own relationships, leveraging Enterprise capabilities e.g. Digital Channels, M4E
• Continuously optimize our value proposition by developing solutions to deliver efficiency, effectiveness and legendary client experiences
• Strong relationships with Wealth partners and external Enterprise partners
• Understand business initiatives and help define strategic direction for site content and navigation
• Maintain productive working relationships across Wealth and other support teams in an effort to plan and execute on the critical projects and initiatives, acting as initial point of contact into the Wealth Digital Communication platforms
• Deliver intelligence on Voice of the Employee derived through Business SME and employee panel and application metrics
• Obtain and maintain a thorough understanding of the financial reporting and general ledger structure
• Co-ordinate office activities, manage information and facilitate internal operations
• Planning meetings, scheduling appointments, reviewing communiqués and operating office equipment
• Provides administrative and operational support to direct supervisor, including scheduling meetings, travel coordination, filing and other administrative tasks as assigned
• Researches, writes and designs materials for internal communications needs, including PowerPoint presentations and internal reports
• Review and track monthly budget report, billing and accruals
• Arrange travel and other accommodations, including comprehensive and detailed itineraries
• Bachelor’s Degree in communications, journalism, or a closely related field, or the equivalent combination of education and experience
• At least 3 years of professional experience working as a journalist, media liaison or other position involving media/press relations, event
• Excellent writing and communications skills in both Vietnamese & English
• Knowledge of environmental issues and/or national politics preferred
• Ability to work cooperatively and interact effectively with staff, volunteers, the public and members of the media
• Ability to meet quick deadlines and prioritize multiple projects
• Work under high pressureCommunications

Communication & Public Affairs Leader XJ China Resume Examples & Samples

• Act as a storyteller to develop communications that create deep emotional connections to the Company’s brand reputation, and drive solutions externally and internally
• Actively encourage others to share external and internal best practices and contribute to standardized tools and practices to build a world-class C&PA function
• Proactively develop healthy, high-performing and engaged teams in the delivery of integrated, strategic solutions and flawless execution. Coach and encourage others to navigate through ambiguity with vision and perspective
• Experience in crisis/issues management
• Experience dealing with national and local lay, professional/trade and social media
• Experience in managing budgets and schedules
• Connect– Cultivates meaningful external relationships and partnerships outside of J&J, adding value and insights for the enterprise; is insight-driven to proactively uncover critical unmet needs and turn them into new opportunities
• Lead– Takes ownership of talent acquisition, performance and development in a way that enhances the performance and development of self and others; maximizes and leverages diverse perspectives, backgrounds and talent to generate innovative ideas or solutions to address organizational challenges; engages in and encourages others to have transparent and constructive conversations, contributing to a high-performing organization
• Deliver– Empowers people to act with speed, agility, and accountability, enabling them to achieve organizational goals and strategies; makes decisions and takes actions based on a global and enterprise-wide mindset that adds value across the enterprise; balances short- and long-term strategic choices, positions the organization to achieve both short-term and expected future results

Communication & Marketing Assistant Resume Examples & Samples

• Compose and/or edit articles and marketing copy for CU employee publications and newsletters, social media, emails, blog posts, posters and video scripts
• Conduct interviews with CU faculty and staff members or our business partners
• Distribute communications materials via the CU employee intranet, blogs, social media, calendars and databases
• Prepare presentations and materials for meetings and events
• Interact with our social media followers
• Execute special tasks/projects and other duties as assigned
• Bachelor’s degree in journalism, communications, marketing or related field or 4 years’ experience in similar role
• Demonstrated experience crafting compelling copy for publications, Web, email or other marketing channels
• Working knowledge of social media outlets, such as Facebook, Twitter, LinkedIn, YouTube and Vimeo
• Excellent verbal and written communication skills are required, including the ability to synthesize information in a clear and concise manner
• Experience with social media and web content management systems
• Experience with email marketing tools, such as SalesForce Marketing Cloud
• Creative thinking skills that allow you to devise new and out-of-the box ideas to deliver effective messages to employees
• The ability to generate story ideas for department newsletters and publications
• Diligent work ethic and desire to grow professionally
• Meticulous attention to detail

Medical Information & Communication Resume Examples & Samples

• PharmD, healthcare-related PhD, or MD is preferred with significant industry or related medical information experience preferred. Post-graduate specialty training is desirable
• Excellent verbal, written, and telephone communication skills
• At least 3 to 5 years of experience in a drug information setting is preferred

Interactive Training & Communication Producer Resume Examples & Samples

• Knowledge and experience in Web development and digital campaign execution/coordination
• Basic understanding of HTML, CSS, JavaScript
• Experience with Adobe Creative Suite products, including Dreamweaver, Photoshop, Illustrator, and InDesign
• Advanced proficiency in standard MS Office tools (Excel, Word, and PowerPoint)
• Experience with project management tools, such as Basecamp and MS Project
• Experience working globally, in a multi-national environment
• Experience integrating brand standards
• Basic knowledge of XML, XSL
• Experience with video production; shooting, editing, design, and publishing
• Background and proven skills in graphic design
• Understanding of cross-platform browser behavior (including iOS/Safari); ability to create/modify content accordingly
• Thrives on problem solving and collaboration while creating and managing highly compelling interactive experiences
• Strong problem solving, decision making and analysis skills
• Exceptional client presentation skills, idea generation and brainstorming skills
• User experience best practices and deliverables including Information Architecture, wireframes and general web strategy
• Experience with adult learning methodologies and principles of instructional design
• Experience conducting training needs assessment
• Effectively and persuasively communicates both verbally and in written form
• Experience developing communication strategies and campaigns for employees
• Experience developing presentations for all levels of the company
• Communications Strategy and Planning
• Degree in Mass Communications, Media Studies, Public Relations, Journalism or equivalent
• An additional background in Food science or biological sciences is an advantage
• Minimum 5 years’ working experience in Communications or Public Relations

Hazard Communication Resume Examples & Samples

• B.Sc in Chemistry
• Experience of work in the SAP environment in particular in SAP EH&S
• Strong writing skills in English as well as in French are required to effectively author technical documents
• Knowledge of physical & chemical, toxicological and eco-toxicological data
• Some experience of analyses of the Safety Data Sheet information
• Knowledge of the classification and label of hazardous products systems
• Strong analytic ability and inductive thinking
• High ability to work within a team, to contribute to the success of the team, to promote its work and oriented towards results
• The ideal candidate will appreciate researching and gathering information while working in a worldwide & cross-functional team environment

Hazard Communication & Dangerous Goods Specialist Resume Examples & Samples

• Bachelor’s degree in chemistry, chemical engineering, or related field
• Basic understanding of EU Classification, Labelling and Packaging directive (CLP)
• Good personal computer skills including word processing, databases and spreadsheets
• Good communication skills, verbal and in writing preferably both Dutch and English
• At least 5 years professional experience
• Experience in the fragrance and/or flavor industry, or chemical manufacturing
• Working knowledge of SAP/PLM environment
• Project and time management
• 1-3 years professional experience in regulatory or business field
• Experience with chemical regulatory compliance in EU Classification, Labelling and Packaging directive (CLP)
• Experience in a fragrance and/or flavor industry, or chemical manufacturing or consumer product company

C-senior Communication Services Engineer Resume Examples & Samples

• Primary escalation point for network troubleshooting for US after-hours times
• Prepare technical reports, test cases, client presentations, design documentation, and manuals
• Detailed design of LAN/WAN/Data Center architecture
• Monitor, maintain and troubleshoot client VPN connections
• Monitor, maintain and troubleshoot wireless networks and wireless connectivity
• Negotiate and maintain relationships with hardware and software vendors
• Perform installation and configurations of Cisco, Juniper, F5, Check Point, Cisco ASA, network and security hardware and software
• Demonstrated infrastructure design, configuration, test and troubleshooting ability
• Should possess a bachelor’s degree or equivalent in Computer Science, Engineering or any other relevant field
• Should hold a valid CCNA certification. Having CCNP/CCSP/CCVP would be an added advantage
• Firewall related certifications ( Fortigate/Checkpoint/Cisco ) are preferred
• Having F5 Certifications would be a definite advantage
• ITIL Foundation or higher is preferred

Senior Manager, Scientific Communication Resume Examples & Samples

• Provides scientific/clinical direction, manages and delivers on global scientific communications plan
• Manages relationships with both internal and external stakeholders and ensures expert input during development of team deliverables
• Establishes strong partnership with global medical thought leaders, patient advocacy groups, and professional societies to drive current and future collaborations,
• Develops and reviews manuscripts, abstracts, posters, slide presentations, and other documents to ensure appropriate evaluation and presentation of data, methodology, interpretation, and alliance with business objectives
• Demonstrates ability to effectively manage multiple projects simultaneously in a timely and cost-efficient manner and demonstrates ability to provide clear, concise status updates to management and internal partners
• Develops content and reviews slides for clarity, accuracy, and interpretation
• Demonstrates disease state expertise and knowledge of current medical and/or regulatory issues related to company products
• Serves as internal resource on molecule and/or disease state publications to support cross-functional strategies
• Manages funds and resources appropriately
• Conducts business in accordance with Celgene Values. Completes all assigned SOPs and training within designated timeframe and adheres to job-specific SOPs and work instructions
• Attends external meetings and educational seminars to enhance therapeutic area knowledge and broaden pharmaceutical industry experience

Communication Operation Team Supervisor Resume Examples & Samples

• Oversees performance of day-to-day team activities including, but not limited to, email deployments, member and prospect communication delivery, quality reviews, and problem resolution
• A working supervisor with day to day supervision of the Communications Specialists, providing oversight of work tasks and resource management. Pitches in to resolve complex problems
• Partner cross functionally with Communication Managers, Project Managers, Technology and other Client Experience Delivery teams to ensure client commitments and satisfaction are met or exceeded
• Continuously strive to improve service delivery and processes
• Participate in the leadership, guidance and feedback on individual performance
• Participate in recruitment and interview activities
• Foster a team that promotes teamwork, open communication, collaborative problem resolution and a strong sense of urgency to meet client needs
• Create and foster a positive work environment with a focus on employee engagement
• Perform other related assignments as requested by the leadership team
• Participate in, and learn to have, the ability to make sound business decisions
• Direct and motivate staff
• 4 years of experience working cross functionally and in corporate operations
• Familiarity and understanding of communication operations preferred
• Strong working knowledge of the Microsoft Office tools
• Proven ability to quickly change priorities, work under short deadlines, and apply multi-tasking skills to coordinate projects with overlapping and/or simultaneously occurring time frames
• Solid leadership skills with integrity and ethics
• Strong interpersonal skills and the ability to foster strong cross functional interactions with both internal and external business partners
• Reliable execution skills with a focus on clear, realistic action steps and timelines
• Willingness to adhere to established processes while keeping an eye for opportunities to improve or develop processes, structures, and systems

Strategic Sourcing Manager Commercial & Medical Communication Services Resume Examples & Samples

• 3-5 Years of Sourcing Experience
• 2-3 Years of specific Sourcing experience in the referenced spend categories, ideally within a biotech environment
• College graduate; MBA degree preferred
• Demonstrated experience developing, communicating, and executing category strategies
• Ability to work successfully in a team environment, including leading cross functional groups
• Proficient in Microsoft Office, working knowledge of ERP systems (preferably Oracle), and sourcing tools
• Strong analytical ability to manipulate data including use of Excel, Pivot Tables, and Business Intelligence reporting tools
• Proven negotiation and supplier management skills; has developed negotiation planners as part of negotiation process
• Excellent communication and persuasion skills, both written and oral
• Ability to form strong business relationships, both internally within Vertex and externally with suppliers; effective listener who is able to effectively understanding the “true” concerns, issues, and/or needs of others and to thoughtfully engage in dialogue to reach solutions
• Ability to craft impactful and concise presentations and confidently deliver to Sr. Management
• Able to work independently and in self-disciplined manner

Communication Project Manager for Social Media m Resume Examples & Samples

• You will analyse and develop the new Social Media ecosystems
• You will manage end-to-end projects: analysis, objectives, communication strategy, Social Media mix, channels to develop, resources, governance, tools, reporting, etc. You will collaborate, in relation to these tasks, with internal stakeholders (relevant business) and with external stakeholders (for example tool service providers)
• Your recommendations will be based on your expertise and your vision, and on an in-depth analysis of the segment/target/network while taking account of all of the existing digital ecosystems
• You will anticipate future developments and take them into account in your recommendations and analyses
• You will support the various departments in their socialisation activities by analysing the way they operate and what their needs are so that you can suggest the tools and channels that they require
• You will challenge and review tools and service providers
• You will carry out regular market analyses so that you can anticipate the needs of the teams
• You will manage relations with service providers (budget, contract, identification of new functionalities, review and updating of procedures, etc.)
• You will rally internal partners around these tools by assessing their needs, showing them the value added by the tool and by training them to use the tools in the optimal way
• You will implement these tools in the company
• You will oversee internal communication of the Social Media activities within the company
• You will know how to explain and disseminate the Social Media strategy and its results
• You will identify the best practices and innovations to be communicated
• You will produce the content required for this communication with the assistance of the in-house communication departments, community managers and internal partners
• You will adapt and communicate the Social Media guidelines to all employees
• You will report on the Social Media activities
• You will evaluate and report on the e-reputation
• You will define the KPI and draw up reports to evaluate the various Social Media ecosystems

Senior Marketing Specialist for Global Product Communication Resume Examples & Samples

• In this position, you will develop, process and supervise a wide range of communication projects from start to finish
• You will therefore closely collaborate with in- and external service providers on the different steps of the process
• This includes the conceptualization, project design, management and implementation of communication projects (trade shows, customer events, films, photoshoots, branding projects etc.)
• Furthermore, you will produce and manage first-rate communications content such as photos, graphics, technological and product models, films, web content as well as presentations and texts
• It will be on you to advice to and to support our ABB Turbocharging communicators regarding diverse communicative aspects
• Last but not least, you will prove your broad expertise occasionally in the context of international business trips

VIE Communication / Marketing Coordinator Resume Examples & Samples

• Communication plan, communication's tool (newsletter, flyers, articles...)
• Administration of the Web site, Intranet and the Internal Social Network (Faur'us)
• Events organization of the Faurecia University Seating (Seminar, Meeting...)
• Work with Faurecia University Seating in Germany
• Manage the training modules description in the database
• Carry out E-learning training modules with the software Captivate
• Master degree in communication & marketing with web specialization is a plus
• Experiences in automotive field not requested
• Tools Adobe Captivate or equivalent
• Ability to work in team, flexible, able to work with different cultures
• Fluent in English, German is a plus

Communication Trainee Resume Examples & Samples

• Communication and Team player skills
• Good analysis skills and writing skills
• Willing to learn and engage
• French and English as the team deal with internal contact worldwide
• Learning technology knowlede is a plus
• Product Life Cycle Management knowledge is a plus

Communication Administrative Assistant Resume Examples & Samples

• Providing day-to-day support with general administrative functions and team management needs (e.g., meeting coordination, travel support, team-building efforts, phone and email communication)
• Collaborating with and supporting Corporate Communication team members, working on key projects and initiatives in External Affairs, Employee Communication, Creative Services and Online Media
• Providing basic design support for key company branding and marketing materials and events; helping organize and support key online media and video projects
• Providing messaging, writing, editing, researching and related support for external and internal communications
• Managing key expense reports, invoicing and purchasing card transactions
• Tracking budgets and preparing related reports for team and company use
• Managing and scheduling inter-group and cross-company meetings involving Corporate Communication staff
• Prior administrative experience required
• A bachelor's or associate’s degree related to the role strongly preferred
• Strong expertise in Microsoft Office; proficient in core design software/technology (e.g., InDesign, Photoshop)
• Basic video editing skills or the ability and desire to learn video editing
• Solid skills with peripheral technology such as printers, digital cameras, scanners and A/V equipment
• Previous track record of successfully meeting deadlines and project expectations
• Ability to develop specific goals and plans to prioritize, organize and accomplish work
• Ability to work with people at all levels of the organization, including senior leadership, as needed
• Outstanding attention to detail and strong organizational skills
• Ability to maintain strict confidence of important, sensitive information and materials
• An energetic team player with an interest in helping the team stay connected and working effectively together

Fiber Optic Communication Systems Engineer Resume Examples & Samples

• Knowledge of the principles and applications of optical transmission technology
• Coursework should include Digital Communications, Fiber Optics, Nonlinear Optics, Digital Signal Processing, Numerical Methods, and statistics
• Experience in modelling communication systems. Preferably of optical transmission systems, subsystems and/or components. Experienced in use of commercially available software tools like VPI TransmissionMaker®, RSoft OptSim®, etc., would be a plus
• Understanding of the physics of optical transmission devices and processes such as optical Erbium-doped and Raman amplifiers and passive optical components, principles of DWDM
• Ability to collaborate with research, sales, manufacturing, and management
• B.S. degree in EE or Physics is required; M.S. is preferred
• Proficiency with Matlab or Python, Windows and Linux, MS Word/Excel/PowerPoint required
• A working knowledge of one of the following programming languages is preferred: VBA, C/C++ or Java
• Good verbal and written communication skills are essential. Must be able to prepare and present technical talks, record his/her work by Technical Memoranda, Test Procedures, and PowerPoint presentations

Senior Consultant Communication Systems Services Resume Examples & Samples

• Create redundant and resilient Mainframe channel environment in order to balance workload across the physical hardware and internal busses, as well as provide fault tolerance.　
• Design redundant and resilient FICON Director/Switch environment to balance workload across the switches. 　
• Ensure there is enough bandwidth to enhance performance and provide transparency in the event of hardware failure.　
• Ensure that cross-site bandwidth is balanced and robust enough to handle hyperswap, FICON Director maintenance and dark fiber degradation.　
• Provide specifications for all peripheral connections (DASD, Tape, etc) to the FICON Directors.　
• Perform I/O gens　
• Ensure workload is balanced across device interface cards and enough bandwidth exists to handle any workload.　
• Ensure connection fault tolerance to prevent system degradation during hardware failure.　
• Design DASD replication links for all Mainframe DASD subsystems.　
• Ensure that the bandwidth can handle the workload and that connections are chose carefully to spread the workload evenly across physical cards, switches and cross-site links.　
• Provide fault tolerance in the event of a hardware failure.　
• DASD Port assignments　
• OSA inventory and assignments　
• Crypto bounce　
• Processor MCL　
• DWDM error tracking 　
• DRE considerations (console changes)　
• HMC relocation　
• Port Selection between VH and NL Data Centers　
• OSA ICC Console and VTAM Terminal assignments　
• Mainframe Distribution Router Port and OSA port　
• Zayo circuits　
• IODF dataset updates - dynamic and static, to define hardware changes to the operating system on all CPCs　
• Aperture updates on hardware configuration　
• Due to specialized and selective nature of this position, promotions to this level require advanced approval of the Vice President-CIO and Director-Human Resources-Technology Services. This position is a technical career path alternative to the AVP Capacity Performance Management
• Physical Demands/Work Environment: Very good working conditions. Physical demands may include minimal to moderate handling of computer equipment including, but not limited to, desktop PCs, laptops, storage devices and server equipment
• A Bachelor's degree or equivalent experience in Computer Science, Business, or related field, supplemental technical coursework required and a minimum of ten years experience, including five years in project management
• Recognition as an expert, (nationally or regionally) in the area of Capacity Performance Management and demonstrated ability to lead and implement technology

Network Communication Tech Resume Examples & Samples

• Serve as computer technician, assisting system engineering and/or information technology experts for a large Navy R&D organization
• Provide system technical support and solutions to users including installation and maintenance of systems and networks
• Prepare and conduct assembling, testing, and troubleshooting of Ethernet, fiber optic, and/or voice networks
• Other duties will likely include logistics support such as shipping/receiving and inventory control
• A minimum of a High School Diploma with at least two years' experience directly related to systems engineering and/or electronics
• Knowledge of DoD and federal Information Technology policies, procedures, and environments
• Proficient in Microsoft software applications

Manager of High-speed Data Communication Systems Engineering Resume Examples & Samples

• Experience managing, mentoring and growing teams of algorithms engineers, as well as experience leading an SOC modem design team and taking the SOC into production
• Expert level understanding of modulation, synchronization, equalization and coding
• Demonstrated team leadership capability
• Ability to recruit and evaluate candidates
• Strong theoretical grounding in distributed circuit and electromagnetics
• Experience designing multiGbps data & optical transceivers, and ramping to production
• Exposure to digital signal processing algorithms
• Hands-on test/characterization and debug of microwave and mmW circuits and devices
• Relevant project lead experience
• Masters in Electrical Engineering, Ph.D. preferred with a minimum 3 years of recent, relevant design experience
• Initially, a minimum of 2 days a week
• Develop and manage a continuous pipeline of articles, videos and social media communications for internal communications purposes
• Understand the communication structure in and outside of SAP Labs Hungary
• Understand SAP strategy and trends and leverage knowledge to identify local communication cases that fit into these topics
• Press monitoring the SAP Labs Hungary relevant news
• Attending internal events and publish them on SAP Hungary news channels
• Leverage local and global communication channels to meet needs of all stakeholders
• Excellent English (oral and written)
• Enthusiastic and outgoing personality
• Ability to build networks in and outside of the organization
• Video production and editing skills
• Basic design skills (e.g. posters, internal presentations)
• Basic photography taking and editing skills
• Enthusiastic user of social media

Internship Sales Communication Strategy for new Product Introduction Resume Examples & Samples

• Collect feedback and analyze today´s challenges
• Design a communications concept, process and tools
• Run pilots to validate the new approach
• Support the roll-out and Implementation
• Design and Implement a measurement system
• We offer to write a thesis on the topic subsequent to the internship
• Student (f/m) at a university or a university of applied sciences
• Preferred fields of study: Communications, Marketing
• Computer skills: MS Office
• Soft skills: result-oriented

Senior Manager Technical Communication Resume Examples & Samples

• Participate in planning and scheduling of product releases
• Ensure that Doc Plan for each major and minor release is provided
• Assign tasks and allocate resources
• Have weekly 1-1 with team members
• Anticipate issues and take preventive measures
• Collaborate with Dev and QA managers to discuss product roadmap, plan work and resources, and maintain good rapport
• Ensure that documentation quality is maintained
• Ensure that documentation is delivered in the given deadline
• Represents Tech Comm within and outside TIBCO
• Prioritize work based on the deadlines and utilize resources efficiently
• Review and sign off GA forms
• Monitor team progress and provide status update
• Evaluate and identify new tools or versions as required
• Propose team wide strategies
• Hire and train staff
• Conduct performance appraisals
• Set goals for the team and individuals
• Conduct Team Building exercises
• Review Documentation for new products prepared by new writers
• Minimum 10 years experience
• Degree in Science or Engineering
• Experience with FrameMaker, Acrobat, and DITA
• Knowledge of XML, HTML, CSS
• Good understanding of product requirements, the skills required to document it, and assign appropriate resources
• In depth knowledge of the Software Development Life Cycle and Agile methodology
• Proficient in Project Management
• Possess leadership and team building skills
• Proactive and takes lead in communicating status and risks to the higher management
• Able to mentor, train, and motivate subordinates
• Identify individual skills and help each team member to grow
• Effective time management and networking skills

Communication Brand Specialist Resume Examples & Samples

• Create strategic content for HR-related sites and ensure voice is consistent from recruitment throughout the associate career cycle
• Manage @UMBCareers Twitter account, careers page on umb.com and employment social media accounts like LinkedIn and GlassDoor
• Use social media monitoring tools to monitor conversations and report on metrics
• Work with internal resources both at the contact center and Lines of Business to research customer inquiries and complaints before responding
• Execute Surprise & Delight Campaign (finding unique ways to engage users of social media accounts.)
• Work closely with Content Management team to ensure content is reflective of all aspects of UMB, including overall brand, employer brand, associate pride, culture, etc
• Proficient in social media writing, social media platform analytics and how each social media platform works
• Understanding of effectively driving social media to be more than a status update
• Social media writing experience
• Excellent communication, writing and analytic skills
• Writing copy for campaigns and editing contributed editorial content
• Proven ability to intuitively respond to questions and inquiries in a way that promotes brand
• Social media platform experience
• Experience with third party software tools and applications (Twitter, Facebook, Pinterest, Tumblr, Google+, Instagram, etc.)
• Proficiency in Google Analytics, Microsoft Excel and PowerPoint, as well as effective presentation skills
• Understanding of SEO and how tagging can support and drive optimization
• Using a social media toolbox for content distribution
• Experience in a highly regulated industry (financial, healthcare, IT)
• Financial services industry experience

Related Job Titles

• Search Search Please fill out this field.
• Career Planning
• Skills Development

Important Communication Skills for Resumes & Cover Letters

What Are Communication Skills?

Types of communication skills, written communication, verbal communication, nonverbal communication.

• Reconciliation / Conflict Management

Communication Mediums

More communication skills.

Regardless of the job you're applying for, employers will expect you to have excellent written and verbal communication skills . Depending on the position, you will need to be able to communicate effectively with employees, managers, and customers in person, online, in writing, and on the phone.

As with any other skill set, your communication abilities are demonstrated by your professional employment history. In your application materials and your interview, you can draw attention to how your prior experiences exemplify your communication skills.

Some jobs require different skills than others, so review the job posting to see what the employer is seeking in applicants.

Then take the time to  match your credentials to the job requirements , so you can show the employer you're a strong match for the job.

It may seem simple enough to say, “I know how to communicate.” However, those with little experience communicating with people from different walks of life don’t realize how complicated communication can be.

How many times have you ever said or written something to someone that they took the wrong way? This happens in the workplace all the time. The best employers need leaders that can exercise care in their ability to listen and respond to customers and fellow employees.

Employers look for applicants with superior written and verbal communication skills for almost every job they hire for.

Writing well is a major component of your professionalism. Many talented people often do not write well. Poor writing not only makes an exchange of ideas and information less efficient, but it also makes you look unintelligent. Learning to write well has an important side effect; because clear, readable text is also well-organized, straightforward, and concise, learning to write also teaches you to speak and to think better.

• Advertising 
• Business Storytelling
• Content Management
• Content Strategy
• Correspondence
• Microsoft Office
• Speech Writing
• Technical Writing  

Verbal (also called “oral”) communication skills  are essential for those with jobs in a traditional workplace and for employees whose tasks include extensive use of telephones. While verbal communication skills are probably most important for those in sales, customer service, and public relations, anyone who has to interact face-to-face with supervisors and colleagues needs to be able to express themselves clearly and succinctly.

• Articulating
• Multilingual
• Negotiation
• Presentation
• Public Speaking
• Telephone Etiquette

Nonverbal communication  includes vocal tone, eye contact patterns, body language, and more. Nonverbal communication often carries more weight than verbal communication and has a much greater impact on rapport and trust. Learn the nonverbal signals you need to present yourself well. And if you have non-standard body language (for example, if you are on the autism spectrum or have a physical disability), you will have to find ways to avoid or correct misunderstanding.

• Life Skills
• Active Listening
• Quick Thinking
• Visualization
• Problem Sensitivity
• Emotional Intelligence

Reconciliation and Conflict Management

Simple friendliness, politeness, and respect go a long way to create rapport and improve communication. Part of conflict management is simply being kind and considerate with everyone so that they can model your behavior. Say “please,” “thank you,” and “I’m sorry” as needed. Remember to ask people how they’re doing and listen to their answer. As the workplace becomes more diverse, conflict management is a communication skill increasingly sought after.

• Collaboration
• Friendliness
• Interpersonal
• Open-Mindedness
• Social Skills
• Team Building

Communication can be in person, “snail-mail,” email, telephone, through text message, or video. Each medium has its advantages and disadvantages, and each adds something different to the message you are trying to convey. Some messages are better suited to particular media than others. For instance, most people prefer to have bad news delivered in person. But people also vary widely in how they respond to different media.

For example, people who lack confidence in their written communication prefer talking on the phone. Others prefer the slower, more thoughtful pace of email and prefer to avoid phones.

You have your own preferences, but part of communicating well is being able to identify the preferred medium of the  other  person for any given situation.

Communicating well is one of those abilities that is often overlooked, and yet those who have it are at a substantial advantage to those who are not. Fortunately, many communication skills can be learned.

• Creative Thinking
• Imagination
• Logical Thinking
• Social Media
• Information and Communications Technology
• Mobile Devices
• Brainstorming
• Versatility
• Encouragement
• Positive Reinforcement
• Negative Reinforcement
• Human Resources
• Interviewing
• Integration
• Project Management
• Paraphrasing
• Approachability
• Lie Detection

How to Make Your Skills Stand Out

Add Relevant Skills to Your Resume: As you scan the job posting, highlight the specific qualifications and skills mentioned and be sure to incorporate those keyword phrases into your resume.

Highlight Skills in Your Cover Letter: Take the time to write a quality cover letter that focuses on your most relevant skills for the job.

Use Skill Words in Your Job Interview: Are you comfortable talking with people in different settings? If you know this is not your strong point, be sure to prepare for the interview in advance.

Watch Now: 6 Soft Skills Every Employer Wants

Related: Best Resume Writing Services