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International Journal of Contemporary Hospitality Management

ISSN : 0959-6119

Article publication date: 30 August 2019

Issue publication date: 17 September 2019

Hotels are dependent on information and communication technologies (ICTs) for both their internal management and their relationships with customers and the other stakeholders. Therefore, research on ICTs in the hotel sector has kept growing lately. The purpose of this paper is to offer a review of the literature dedicated to ICTs in hotel management by analyzing papers published in seven prestigious journals in the field of Hospitality Management.

Design/methodology/approach

The 147 papers analyzed – published over a 27-year period – have been studied according to a variety of criteria such as their research methods, perspective, statistics used, topics covered, technologies and authors and countries.

The conclusions suggest a promising future regarding both ICT applications for hotel management and research in this area.

Research limitations/implications

Concerning limitations, the most important one stems from the selection of works subject to examination because our analysis dealt with papers published in only seven journals, other publication sources have not been considered. Nevertheless, the present paper can prove useful both for researchers and hotel managers because new trends are emerging in both contexts with regard to technologies themselves as well as to some of their uses.

Originality/value

One of the most important contributions made with this work is the preparation of a list with the topics covered by the papers under examination. Moreover, no studies have to date specifically tried to identify the technologies used in hotel management by means of a literature review.

• Literature review

Gonzalez, R. , Gasco, J. and Llopis, J. (2019), "ICTs in hotel management: a research review", International Journal of Contemporary Hospitality Management , Vol. 31 No. 9, pp. 3583-3609. https://doi.org/10.1108/IJCHM-07-2017-0470

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ICTs in hotel management: a research review

Purpose Hotels are dependent on information and communication technologies (ICTs) for both their internal management and their relationships with customers and the other stakeholders. Therefore, research on ICTs in the hotel sector has kept growing lately. The purpose of this paper is to offer a review of the literature dedicated to ICTs in hotel management by analyzing papers published in seven prestigious journals in the field of Hospitality Management. Design/methodology/approach The 147 papers analyzed – published over a 27-year period – have been studied according to a variety of criteria such as their research methods, perspective, statistics used, topics covered, technologies and authors and countries. Findings The conclusions suggest a promising future regarding both ICT applications for hotel management and research in this area. Research limitations/implications Concerning limitations, the most important one stems from the selection of works subject to examination because our analysis dealt with papers published in only seven journals, other publication sources have not been considered. Nevertheless, the present paper can prove useful both for researchers and hotel managers because new trends are emerging in both contexts with regard to technologies themselves as well as to some of their uses. Originality/value One of the most important contributions made with this work is the preparation of a list with the topics covered by the papers under examination. Moreover, no studies have to date specifically tried to identify the technologies used in hotel management by means of a literature review.

• Related Documents

Analysis of e‐inclusion projects in Russia, Austria and Switzerland

PurposeThe issue of digital divide is widely discussed in research as well as in practice. Today, especially senior citizens are excluded from the merits of using information and communication technologies (ICT). This paper aims to study municipal projects for an inclusive information society in Russia, Austria, and Switzerland.Design/methodology/approachIn this paper 50 cities are selected from each country studied based on three variables. In each city, all age‐related e‐inclusion projects are analyzed to find commonalities and varieties.FindingsResults show that in all countries the projects share several commonalities. However, project ideas are not shared internationally.Research limitations/implicationsThe research is limited by the selection of countries and cities. Future research should compare the results of other countries.Practical implicationsDecision makers in municipalities should look for successful e‐inclusion projects in other areas, not only nationally but also internationally.Originality/valueThis paper presents a first comparative analysis of e‐inclusion projects in several European countries.

From digital citizen to digital professional

Purpose This paper aims to propose and evaluate a pedagogically sound and innovative strategy to teach a higher education course that prepares future professionals to intelligently use information and communication technologies (ICTs) in their personal and professional lives. Design/methodology/approach The conceptual framework used for the design of the course was the socio-constructivism and activity theories. The implementation of the course was evaluated using the intrinsic case study methodology by including several instruments. Findings The pedagogical strategy proposed proved to be sound, as the evaluation showed that students were able to describe, use and propose innovative uses of a wide range of cutting-edge technologies in their both everyday lives and professional settings; they also had the skills to analyse the opportunities and challenges that these presented. Moreover, students liked this innovative way of learning and ended with a positive attitude towards ICT. Originality/value Although several courses prepare students to be digital citizens or use ICT to enhance the teaching-learning process, millennials are ill prepared to use cutting-edge technologies in an innovative, responsible and critical way in their future professions. The course that was designed is original in that it goes beyond preparing digital citizens to prepare professionals in any domain to use ICT in an informed and responsible way. Moreover, it is a documented, successful example of an undergraduate universal course in a highly important current society dimension. The authors believe that its pedagogical proposal could be transferred to courses dealing with other global issues such as the environment, economy and peace.

Twiga Hosting Ltd – providing affordable information and communication technologies services to small and medium enterprises

TitleTwiga Hosting Ltd – providing affordable information and communication technologies services to small and medium enterprises.Subject areaThe case describes the launch of Twiga Hosting Ltd, a company providing information and communication technology (ICT) services to the underserved small and medium enterprise (SME) sector in Tanzania and in a many countries in Africa.Study level/applicabilityThis case targets a range of audience from undergraduate students taking both Bachelor of Commerce and those taking Bachelor of Business Administration; and Postgraduate students taking business‐related courses. Nonetheless, the case may be used by all other learners of advanced studies in entrepreneurship and innovation management.Case overviewThe case addresses a number of issues including: Issues to be considered when starting an ICT enterprise. Strategic management. Business revenue models.Expected learning outcomes To impart/inculcate entrepreneurial insights in ICT and related areas. To make learners aware of the business growth opportunities in ICT ventures. The success factors for fruitful ICT ventures. To enable learners to identify challenges facing entrepreneurs in ICT ventures and the ways to overcome them.Supplementary materialsTeaching notes.

Value-driven engineering of E-maintenance platforms

Purpose – The purpose of this paper is to propose a methodology for the engineering of E-maintenance platforms that is based on a value-driven approach. Design/methodology/approach – The methodology assumes that a value-driven engineering approach would help foster technological innovation for maintenance management. Indeed, value-driven engineering could be easily adopted at the business level, with subsequent positive effects on the industrial applications of new information and communication technologies solutions. Findings – The methodology combines a value-driven approach with the engineering in the maintenance scope. The methodology is tested in a manufacturing case to prove its potential to support the engineering of E-maintenance solutions. In particular, the case study concerns the investment in E-maintenance solutions developed in the framework of a Supervisory Control and Data Acquisition system originally implemented for production purposes. Originality/value – Based on literature research, the paper presents a methodology that is implemented considering three different approaches (business theories, value-driven engineering and maintenance management). The combination of these approaches is novel and overcomes the traditional view of maintenance as an issue evaluated from a cost-benefit perspective.

Understanding the gendered nature of developing country MSMEs’ access, adoption and use of information and communication technologies for development (ICT4D)

Purpose The widespread use of information and communication technologies (ICTs) has had a significant effect on various groups and communities of people including micro, small and medium enterprises (MSMEs) and their owners/managers. The current study aims to analyze recent literature regarding adoption of ICTs by MSMEs. Further, it tries to locate gender within this broader context of diffusion of ICTs among MSMEs. Design/methodology/approach Using the thematic analysis approach, the research articles pertaining to six leading journals on ICTs, gender and entrepreneurship published during the time period from 2011 to 2019 are reviewed. Findings The literature selected for the study has been discussed under two primary categories, viz. “adoption of information and communication technologies for development (ICT4D) for business purposes” and “insights on gender in ICT4D use by MSMEs.” Research limitations/implications The context-dependent nature of ICT use can enable future entrepreneurs to assess the scope of specific ICTs in given areas of operation. The gendered nature of ICTs helps to evaluate as well as question the empowerment potential of ICTs. The study emphasizes the need to account for historical specificities and transnational linkages in understanding access, adoption and use of ICT4D by women MSME entrepreneurs. Originality/value The study bridges together literature on ICT4D use by MSMEs and the role of gender in ICT-mediated entrepreneurial environments. While unraveling the interplay of power dynamics in such environments, the scope for future research in terms of tapping into the content of information exchanges and exploring the implications of “dark side of internet” for women MSME entrepreneurs is also indicated.

Logistics practices in healthcare organizations in Bogota

Purpose The purpose of this paper is to explore the current state of logistics practices in healthcare organizations in Bogota, Colombia. Design/methodology/approach The assessment is based on case study research using open interviews, focused interviews, a questionnaire and direct observations as sources of evidence. Seven Colombian health care settings are analyzed: four public hospitals and three private clinics. Cross-case analysis allows the identification of patterns regarding supply management, inventory management, replenishment and use of information and communication technologies. Findings Manual procedures, poor planning, little recognition from top management and a lack of specialized personnel characterize the current situation. Innovative practices with a potential to improve the efficacy of logistics activities are rare, particularly in public hospitals. Research avenues Future research could replicate this study in other Colombian cities, in order to generalize the results to the whole country. It could also be interesting to document successful and less successful implementations of innovative logistics practices in Colombian hospitals to guide and promote their adoption. Research limitations/implications The small number of cases considered, and the fact that the research is concentrated in one city, limits the generalizability of the results. Originality/value To the best of the authors’ knowledge, this research is the first to explore the state of healthcare logistics practices in Colombia.

Expert System for the Selection of the Rational Method for Collecting and Processing Information During Russian Census Based on Geographical and Socio-Economic Characteristics of Regions

The article considers the issues of using new information and communication technologies (ICTs) when conducting the Russian Census related to the introduction of mobile devices and the Internet, which provide new opportunities for improving the quality and timeliness of the collecting and primary processing of statistical information about the population.In 2010, the Russian Census was conducted in the Russian Federation, which had many differences from previous censuses. All the technological stages of Russian Census – 2010 were automated starting from the development of machine-readable forms of census questionnaires and up to the preparation of publications of its outcomes.In the course of the trial population census held in 2018, ROSSTAT first combined the use of the Internet and mobile devices for collecting the information about the population. So, from October 1 to October 10, 2018 an online census was conducted for the whole country. Then, from October 11 to October 14, 2018 the information collected during the online census was processed, from October 15 to October 31, 2018, a survey was conducted by census takers in the regions of the trial population census – 2018 with the use of tablets and machine-readable documents. However, as the experience of the trial population census – 2018 demonstrated, one method of collecting information about the population cannot be equally efficient in all regions of Russia, due to the different attitude of the population to the methods of collecting information, as well as the conditions for the availability of information and communication technologies (ICTs) to the population in each region.The experience gained indicates the need for each region to choose the method of collecting and primary processing of statistical information about the population for each region based on a combination of Internet, mobile and traditional technologies that is adaptive to the regional conditions of the population census (remoteness and inaccessibility of some regions, the unreadiness of individual segments of the population to use modern ICTs for collecting information, Internet accessibility in various regions, different attitude of the population to census methods). The solution of this problem is an important condition for increasing the coverage of the population, the accuracy and reliability of the results and reducing the cost of conducting a census in each subject of Russia.The use of new information and communication technologies related to introduction of mobile devices and the Internet opens up new opportunities for improving the quality and timeliness of the collection and primary processing of statistical information about the population. However, with the development of census technologies, the number of alternative options for organizing it is growing. All this makes it necessary to justify the selection of a rational method of collecting and primary processing of statistical information about the population based on the regional characteristics of the development and accessibility of ICT, the consent of the population to interact with public authorities through the Public Services Portal, availability of ICTs in households. The validity of this choice is associated with the use of methods and decision-making models that are adequate to the peculiarities of the task.Purpose. Development of models for the selection of the rational method of collecting and primary processing of information of the Russian Census for each region of Russia using mobile devices and Internet technologies that correspond to the existing technological environment and the specificities of organizing Russian Census processes.Materials and methods. In the process of performing the preset tasks, methods of system and statistical analysis, expert assessment and systems, the fuzzy-set theory and cluster analysis were used. Calculations were carried out using MS Excel application software packages and IBM SPSS STATISTICS statistical software package.Results. The scientific article describes the developed expert system and models for substantiating a rational method of collecting and processing primary information in each Russian region based on their clustering according to the features characterizing the level of ICT development and their accessibility to the population in each region, the population's consent to cooperate with governmental authorities through the Public Services Portal, accessibility of ICT use in households and identifying the compliance of possibilities provided by alternative methods of collecting and processing the information on the population to the characteristics of readiness of the population, census personnel and territorial state statistics agency for conducting a census using modern ICTs and the limitations on the cost of conducting Russian Census in each region.Conclusion. The paper discusses the methodology that allows for the implementation of basic concept of the Russian Census, which is to ensure maximum coverage of the population while making informed management decisions on the choice of methods for collecting and primary processing of Russian Census information in each region of Russia, taking into account regional characteristics of the development and accessibility of ICTs, the consent of the population to interaction with public authorities through the Public Services Portal, access to ICTs in households.

Pedagogical conditions for the formation of professional competence of future Specialists Majoring in information and communication technologies

The article describes the creation of pedagogical conditions for the formation of professional competence of the future specialists majoring in information and communication technologies. The purpose of this article is to investigate the conditions facilitating the formation of professional competence of future specialists majoring in information and communication technologies, to create and use application software aimed at increasing the efficiency as well as the degree of automation for providing educational services. According to the purpose, the following tasks have been assigned: pedagogical conditions for the formation of the professional competence of future specialists majoring in information and communication technologies have been proposed; the complex of circumstances necessary for ensuring positive dynamics in the formation of the professional competence of future specialists majoring in information and communication technologies has been studied; some ways of improving the formation of the professional competence of future specialists majoring in information and communication technologies have been considered; the ways of raising the professional skills level (proficiency level) of higher education applicants through the development of software applications for educational purposes have been analysed; the project alongside with the software that automates and optimizes the tasks of the subjects of the educational process as well as provides an opportunity to receive relevant and timely information concerning the organization of the educational process have been elaborated; a client-centred education schedule for students of higher education institutions has been developed, taking into account the specificities of the optimal online route. The project includes the following stages: preparatory (cognitive-information), selection of days, time, audience (issues), hierarchyzation of these issues, selection of starting and ending points of the route, after which the route scheme and its optimization are developed. The development of the route scheme and the elaboration of its software are inextricably linked parallel processes. Keywords: information system, specialists, software, higher education institution, information and communication technologies.

Digital sustainability: how information and communication technologies (ICTs) support sustainable development goals (SDGs) assessment in municipalities

Purpose This paper aims to discuss the role of information and communication technologies (ICTs) in the effective assessment of the sustainable development goals (SDGs) related to smart and sustainable city initiatives. Design/methodology/approach The study is based on a systematic review of the literature within the Web of Science and Scopus databases, comprising the studies about ICTs related to smart and sustainable city initiatives and sustainable assessment. Findings The main results point out that there are several different ways of assessing SDGs performance related to ICTs use in smart and sustainable city initiatives. However, the effectiveness of these assessments can be questioned. The intensive use of technology understood as the core of smart and sustainable cities does not imply an improvement in sustainability unless these technologies are strategically addressed to underpin those objectives. Moreover, not all SDGs have considered the use of ICTs in their targets. Research limitations/implications The scope of the study is limited to “how” the information is used and managed, rather than analysing the sustainable performance itself. As a limitation, the findings and conclusions do not consider other sources of studies, such as grey literature. Practical implications This study suggests some requirements for providing better and more reliable sustainable assessment, making smart and sustainable city initiatives more correlated with the SDGs. Social implications By acknowledging the difficulties associated with SDGs assessment, concerning the municipal level, the study offers valuable insights into the effectiveness of public policies and public management. Besides, the findings shed some light on if and how the use of ICTs can effectively enhance sustainable development issues. Originality/value This study offers valuable contributions to the literature by providing a collection of insights regarding how the ICTs may genuinely lead to a sound assessment of sustainable development, especially regarding the SDGs.

Information and Communication Technologies Investments in Hotel Industry

Many economic organizations are pressured by the need to invest in information systems (IS). In the particular case of the hospitality industry, these investments generally seek to innovate services, increase organizational efficiency, and increase of business profit, among other aspects. Although hotel managers tend to evaluate these investments from these objectives, the complexity associated with the introduction of ICT amplifies the complexity and difficulty of their evaluation. The apparent lack of objectivity often found in the analysis and evaluation of investments in IS/ICT justifies the opportunity of this study. In this sense, a more thorough and in-depth analysis could be done to clarify the way in which hotel managers evaluate these investments. This study began by identifying the most relevant new technologies and, understand the objectives associated with the investments. Through the methodology of the Focus Group, the authors tried to carry out a current reading of reality, by identifying the relevance of technological innovations in the activities developed.

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Journal articles on the topic "Hotel management":

Cerović, Zdenko. "Management hotelskog domaćinstva." Tourism and hospitality management 1, no. 1 (May 15, 1995): 95–104. http://dx.doi.org/10.20867/thm.1.1.9.

Karamarko, Nikola. "KNOWLEDGE MANAGEMENT AS A NEW MANAGERIAL PARADIGM∗." Tourism and hospitality management 15, no. 1 (2009): 117–28. http://dx.doi.org/10.20867/thm.15.1.11.

Berdiev, Zhasur. "MODERN HOTEL MANAGEMENT STYLES." INNOVATIONS IN ECONOMY 4, no. 1 (January 30, 2021): 84–94. http://dx.doi.org/10.26739/2181-9491-2021-1-12.

Basera, Vitalis, and Judy Mwenje. "Factors Affecting the Adoption of Quality Management Systems in Zimbabwean Hotels." April 2021 , Volume 10(2) (April 30, 2021): 776–95. http://dx.doi.org/10.46222/ajhtl.19970820-132.

Nino Ositashvili, Nino Ositashvili, and Nana Nadareishvili Nana Nadareishvili. "The Role of Benchmarking in Hotel Management Improvement." Economics 104, no. 3-5 (June 22, 2021): 166–75. http://dx.doi.org/10.36962/104/3-5/202101166.

Scholz, Petr, Lenka Červová, Petr Janeček, and Ivica Linderová. "GREEN MANAGEMENT IMPLEMENTATION: A CASE OF THE BULGARIAN HOTEL MARKET." E+M Ekonomie a Management 25, no. 1 (March 2022): 177–94. http://dx.doi.org/10.15240/tul/001/2022-1-011.

Lee, HyeRyeon, Tun-Min (Catherine) Jai, and Xu Li. "Guests’ perceptions of green hotel practices and management responses on TripAdvisor." Journal of Hospitality and Tourism Technology 7, no. 2 (May 3, 2016): 182–99. http://dx.doi.org/10.1108/jhtt-10-2015-0038.

Pitt, Michael, Dominique Cannavina, Raha Sulaiman, Norhayati Mahyuddin, and Cenlang Wu. "Hotel maintenance management in Sanya, China." Journal of Facilities Management 14, no. 4 (September 5, 2016): 304–14. http://dx.doi.org/10.1108/jfm-12-2015-0034.

Meteab Al Matrood, Mejbel Isheer, Ali Haneen Qasim Hasan, and Habeeb Mraweh Naser Al-Yasir. "THE ROLE OF KNOWLEDGE MANAGEMENT IN THE DEVELOPMENT OF MARKETING MANAGEMENT." International Journal of Transformations in Business Management 12, no. 03 (2022): 55–68. http://dx.doi.org/10.37648/ijtbm.v12i03.003.

Mariska, Mita, Yuke Ardhiati, and Yusuf Affendi Djalari. "HOTEL UNIK BERKRITERIA KHUSUS STUDI KASUS HOTEL AMANJIWO." Jurnal Dimensi Seni Rupa dan Desain 11, no. 1 (February 1, 2014): 101–16. http://dx.doi.org/10.25105/dim.v11i1.427.

Dissertations / Theses on the topic "Hotel management":

Dharmesti, Maria. "Sustainable Hotels: Management and Consumer Pro-environmental Behaviours." Thesis, Griffith University, 2017. http://hdl.handle.net/10072/370728.

Wilson, Simon David. "Environmental management systems and their implications on industry in Hong Kong : a case study of the hotel industry /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1750661X.

Aryee, Susan. "HOTEL MAINTENANCE MANAGEMENT : Strategic practices in hotel operation." Thesis, KTH, Bygg- och fastighetsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-48230.

Kim, Seakyoung. "Multi-attribute utility test of U.S. frequent guest programs with application to the Korean lodging industry /." Online version of thesis, 1993. http://hdl.handle.net/1850/12087.

Wawrzyniak, Elizabeth A. "A model to forecast corporate hotel rates /." Online version of thesis, 1993. http://hdl.handle.net/1850/11597.

Davids, Nadia. "The importance of financial management knowledge and accounting skills among department managers in the hotel industry within the Cape Town metropolis." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2650.

Chung, Wen-Yi Tera. "Sexual harassment : a pilot study in the hotel industry /." Online version of thesis, 1993. http://hdl.handle.net/1850/11448.

Dominguez, Angel E. "The hotel management simulation/game : an evaluation of game mechanics and learning outcomes /." Online version of thesis, 1993. http://hdl.handle.net/1850/11572.

Kittelberger, Tess. "The relationship between hotel managers' communication styles and subordinate employee attitudes and personal relationships /." Online version of thesis, 2009. http://hdl.handle.net/1850/8481.

Wang, Junxian. "Online hotel booking system." CSUSB ScholarWorks, 2006. https://scholarworks.lib.csusb.edu/etd-project/3083.

Books on the topic "Hotel management":

1942-, Rutherford Denney G., ed. Hotel management and operations . 2nd ed. New York: Wiley, 1995.

Dmitrieva, Nina, Nataliya Zayceva, and Svetlana Ogneva. Hotel management . ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/978913.

Raghubalan, G. Hotel housekeeping: Operations and management . 2nd ed. New Delhi: Oxford University Press, 2009.

J, Martin Robert. Professional management of housekeeping operations . New York: Wiley, 1986.

J, Martin Robert. Professional management of housekeeping operations . 3rd ed. New York: Wiley, 1998.

J, Martin Robert. Professional management of housekeeping operations . 2nd ed. New York: Wiley, 1992.

Wood, Roy C. Hotel Accommodation Management . Edited by Roy C. Wood. Abingdon, Oxon; New York, NY : Routledge is an imprint of the Taylor & Francis Group, an Informa Business, [2018] | Series: Routledge hospitality essentials series: Routledge, 2017. http://dx.doi.org/10.4324/9781315169965.

Rutherford, Denney G. Hotel management operations . 5th ed. Hoboken, N.J: John Wiley, 2009.

Burstein, Harvey. Hotel security management . 2nd ed. New York: Praeger, 1985.

Gee, Chuck Y. International hotel management . East Lansing, Mich: Educational Institute of the American Hotel & Motel Association, 1994.

Book chapters on the topic "Hotel management":

Wood, Roy C. "Facilities management." In Hotel Accommodation Management , 177–90. Abingdon, Oxon; New York, NY : Routledge is an imprint of the Taylor & Francis Group, an Informa Business, [2018] | Series: Routledge hospitality essentials series: Routledge, 2017. http://dx.doi.org/10.4324/9781315169965-14.

Josephi, Stan, and Frans Melissen. "Hotel revenue management." In Hotel Accommodation Management , 126–37. Abingdon, Oxon; New York, NY : Routledge is an imprint of the Taylor & Francis Group, an Informa Business, [2018] | Series: Routledge hospitality essentials series: Routledge, 2017. http://dx.doi.org/10.4324/9781315169965-10.

Aubke, Florian, and Theodor Kubak. "Hotel Asset Management." In The Routledge Companion To International Hospitality Management , 173–85. Title: The Routledge companion to international hospitality management / edited by Marco A. Gardini, Michael C. Ottenbacher and Markus Schuckert. Description: New York: Routledge, 2021. | Series: Routledge companions in business, management and marketing: Routledge, 2020. http://dx.doi.org/10.4324/9780429426834-18.

Richard, Sophie, and Luc Boschmans. "Hotel asset management." In Developing Hospitality Properties and Facilities , 231–44. 3rd ed. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003169703-19.

Messenger, Sally, and Humphrey Shaw. "The Grand Hotel." In Hospitality Management , 52–59. London: Macmillan Education UK, 1991. http://dx.doi.org/10.1007/978-1-349-21595-9_11.

Messenger, Sally, and Humphrey Shaw. "The Carlton Hotel." In Hospitality Management , 60–69. London: Macmillan Education UK, 1991. http://dx.doi.org/10.1007/978-1-349-21595-9_12.

Messenger, Sally, and Humphrey Shaw. "The Grand Hotel." In Hospitality Management , 184–88. London: Macmillan Education UK, 1991. http://dx.doi.org/10.1007/978-1-349-21595-9_41.

Messenger, Sally, and Humphrey Shaw. "The Carlton Hotel." In Hospitality Management , 189–93. London: Macmillan Education UK, 1991. http://dx.doi.org/10.1007/978-1-349-21595-9_42.

Wood, Roy C. "Hotel accommodation design." In Hotel Accommodation Management , 46–56. Abingdon, Oxon; New York, NY : Routledge is an imprint of the Taylor & Francis Group, an Informa Business, [2018] | Series: Routledge hospitality essentials series: Routledge, 2017. http://dx.doi.org/10.4324/9781315169965-4.

Heyes, Andy. "Hotel front office management." In Hotel Accommodation Management , 57–69. Abingdon, Oxon; New York, NY : Routledge is an imprint of the Taylor & Francis Group, an Informa Business, [2018] | Series: Routledge hospitality essentials series: Routledge, 2017. http://dx.doi.org/10.4324/9781315169965-5.

Conference papers on the topic "Hotel management":

Zulkarnain, Arif, Anita Swantari, and Haryo Wicaksono. "Hotel Revenue Management Implementation in Hotel." In International Conference on Tourism, Gastronomy, and Tourist Destination (ICTGTD 2016) . Paris, France: Atlantis Press, 2017. http://dx.doi.org/10.2991/ictgtd-16.2017.44.

Vukasović, Tina, and Vlaho Mihač. "DIFFERENCE BETWEEN SHARE, AVERAGE GROWTH AND NUMBER OF TOOLS USED IN ONLINE SALES OF INDIVIDUAL AND GROUP HOTELS." In 5th International Scientific Conference – EMAN 2021 – Economics and Management: How to Cope With Disrupted Times . Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2021. http://dx.doi.org/10.31410/eman.s.p.2021.111.

Pathak, Avneesh, Arun Snghal, and Bibhas Kumar Rana. "Review on Hotel Management System." In 2021 3rd International Conference on Advances in Computing, Communication Control and Networking (ICAC3N) . IEEE, 2021. http://dx.doi.org/10.1109/icac3n53548.2021.9725658.

Song, Yun, Hairong Zeng, and Yanmei Meng. "Application Analysis on Zhuzhe Hotel Management System in Chinese Hotel Chain." In 2016 International Conference on Computational Science and Engineering (ICCSE 2016) . Paris, France: Atlantis Press, 2016. http://dx.doi.org/10.2991/iccse-16.2016.23.

Pavia, Nadia, Tamara Floričić, and Edna Mrnjavac. "FLEXIBLE WORKSPACES AND REMOTE WORK IN HOTEL ACCOMMODATION OFFER – COMPETITIVENESS CONTEXT." In Tourism and hospitality industry . University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.10.

Malachovský, Andrej, and Ľudmila Mazúchová. "Selected modern approaches to hotel management." In XXI. mezinárodní kolokvium o regionálních vědách . Brno: Masarykova univerzita, 2018. http://dx.doi.org/10.5817/cz.muni.p210-8970-2018-82.

Maneesophon, Panaratch, and Naragain Phumchusri. "OVERBOOKING MODELS FOR HOTEL REVENUE MANAGEMENT." In International Conference on Engineering, Project, and Production Management . Association of Engineering, Project, and Production Management, 2013. http://dx.doi.org/10.32738/ceppm.201310.0074.

Wiboonrat, Montri. "Cloud computing in budget hotel management." In 2014 IEEE International Conference on Management of Innovation and Technology (ICMIT) . IEEE, 2014. http://dx.doi.org/10.1109/icmit.2014.6942447.

Jie Seah, Samuel Wei, Detlev Remy, and Malcolm Yoke Hean Low. "Hotel Revenue Management Simulation System (HRMSS)." In 2019 20th IEEE/ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD) . IEEE, 2019. http://dx.doi.org/10.1109/snpd46140.2019.9132976.

Wei, Wei, and Hoffer Lee. "Hotel Revenue Management Theories and Applications." In 2009 International Conference on Business Intelligence and Financial Engineering (BIFE) . IEEE, 2009. http://dx.doi.org/10.1109/bife.2009.195.

Reports on the topic "Hotel management":

Dissanayake, Priyanka, and M. Tennakoon. Guide to on-site wastewater management for industrial and commercial establishments and other institutions: guide for hotel and restaurant owners and managers in Kurunegala, Sri Lanka . International Water Management Institute (IWMI), 2008. http://dx.doi.org/10.5337/2011.0017.

Awulachew, Seleshi Bekele, M. Menker, D. Abesha, T. Atnafe, and Y. Wondimkun. Best practices and technologies for small scale agricultural water management in Ethiopia. Proceedings of a MoARD / MoWR / USAID / IWMI Symposium and Exhibition held at Ghion Hotel, Addis Ababa, Ethiopia, 7-9 March, 2006 . International Water Management Institute (IWMI), 2006. http://dx.doi.org/10.5337/2011.0026.

Levesque, Justine, Nathaniel Loranger, Carter Sehn, Shantel Johnson, and Jordan Babando. COVID-19 prevalence and infection control measures at homeless shelters and hostels in high-income countries: protocol for a scoping review . York University Libraries, 2021. http://dx.doi.org/10.25071/10315/38513.

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Chapter 2 REVIEW OF RELATED LITERATURE AND STUDIES This chapter presents the review of related literature and studies particularly on the Proposed Computerized Hotel Management System of

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This study aims to develop and design an on-line hotel reservation and management system for the College of International Tourism and Hospitality Management of the Lyceum of the Philippines University, Batangas Campus. It presents user-friendly features that will familiarize CITHM students on the online hotel reservation system, evaluate it and highlight the benefits it can provide to the college and staff. In addition, it will purvey supplement material in their front desk operation course. The researchers used the System Development Life Cycle and Microsoft Web Developer 2008 as the programming language. The developed software served as a tool for the students of CITHM to familiarize them on how to operate an online hotel reservation system. The developed software was an effective aid for the instructors in teaching the basic operations of hotel reservation system to their students. It also provided online security to protect privacy and financial information of clients.

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How Hotels are Using Robots to Reduce Costs, Improve Operations and Enhance the Guest Experience

Hotels are increasingly utilizing robotic technology to improve operations and enhance the guest experience. From check-in to checkout, robots are playing an increasingly important role in the hospitality industry. The history of robots in the hospitality industry dates back to the early 2000s when the world’s first robotic concierge was introduced at the Aloft Hotel in Cupertino, California.

Aloft launched its robot butler service, known as Botlr, in 2014. The robots are designed to deliver items to guest rooms, including towels, toiletries, and other amenities. Guests can also use the robots to request housekeeping services or recycle unwanted items. The results have been impressive. Botlr has helped to reduce wait times for guests and improve the efficiency of housekeeping operations. In addition, guests have consistently given positive feedback about the service, citing the convenience and friendly demeanor of the robots.

More recently, the hotel deployed a robot named ALO butler. ALO delivers items to guests’ rooms 24 hours a day, including towels, toiletries, and complimentary snacks. The results have been impressive. Guests have responded positively to the convenience of having access to room service around the clock, and the hotel has reported significant reductions in labor costs. In addition, the robots have helped to improve guest satisfaction scores by providing a consistently high level of service.

Since then, the list of hotel robot solution providers, now dominated by companies like Relay Robotics , KEENON Robotics , Pudu Robotics , RichTech Robots and Bear Robotics , has grown exponentially as has the use of robots in hotels around the world.

Today, robots are being used in a variety of hotel departments, including housekeeping, food and beverage, and even security. And the benefits of using robots in the hotel industry are many. Robots can help to improve operational efficiency by automating tasks that are typically done manually. They can also help to enhance the guest experience by providing a more personalized service. In addition, robots can help to reduce costs and save time. For example, robotic valets can park cars for guests and robotic concierges can provide information about the hotel and its amenities.

Robots generally do not need breaks and can work around the clock if necessary. This means that they can cover more shifts and free up human employees for other tasks. For guests, the benefits are mostly related to convenience. For instance, many hotels now have robots that can deliver food and amenities to guest rooms. This eliminates the need to wait in line at the front desk or interact with other humans.

The challenges and obstacles related to robots in hotels are also many. One of the biggest challenges is the cost of implementing and maintaining a robotic infrastructure. Another challenge is the lack of standardization. There are no industry-wide standards for hotel robots, which makes it difficult for hoteliers to compare and select the right robot for their needs. Finally, there is the issue of public perception. Some people may view robots as a threat to jobs. Others may see them as a nuisance.

Despite the challenges, the future of hotel robotics is very bright. The global market for hotel robots is expected to grow from $79 million in 2020 to $338 million by 2025, at a compound annual growth rate (CAGR) of 32.8%, according to a report by MarketsandMarkets. This growth is being driven by the increasing adoption of robots in the hospitality industry and the growing need for efficient and cost-effective solutions. Hotels are increasingly turning to robots to improve operations and enhance the guest experience. And the future of hotel robotics is very bright.

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