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How to Report a Problem on Facebook

Last Updated: April 25, 2018

wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, volunteer authors worked to edit and improve it over time. This article has been viewed 56,211 times. Learn more...

If you’ve encountered a bug, issue, or problem while using Facebook, you can report it so that it can be resolved as soon as possible. Problems you should report range from something not working, abusive content, or just general feedback. Whatever the case, you can easily report it to Facebook using your computer or the Facebook mobile app.

Using a Computer

Step 1 Go to Facebook.

  • Use “General Feedback” for general comments or notes for Facebook. Click on the link for your choice.
  • Use “Something Isn’t Working” if there’s a bug or issue with a Facebook feature or functionality.
  • Use “Abusive Content” if you’ve found any content that can be harmful, spam, or a policy violation.

Step 5 Provide supporting data.

Using the Facebook Mobile App

Step 1 Launch the Facebook app.

  • Use “Something Isn’t Working” if there’s a bug or issue with a Facebook feature or tool.
  • Use “Abusive Content” if you’ve found any content that is harmful, spam, or a policy violation.
  • Use “General Feedback” for general comments or notes for Facebook.

Step 4 Provide supporting data.

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How-To Geek

How to contact facebook for account help.

There are multiple ways to get in touch with FB.

Quick Links

Can you contact facebook by phone, can you email facebook for support, contact facebook on twitter, use facebook's help & support menu, contact facebook using help forms, turn to how-to geek to get your facebook queries answered, key takeaways.

While you can try to contact Facebook directly via phone and email address, it's difficult, if not impossible, to get a response. Tweeting at Facebook could get a response, and you can also visit Facebook's Help Center or complete a support request form.

Facebook trouble? Whether you have an account-related issue , or you want to report a bug or problem, you have a few ways to contact Facebook support. We'll show you what your contact options are.

Related: What to Do if Your Facebook Account Gets "Hacked"

When you think of contacting a company for help, you likely first think of placing a call to talk to a customer service representative. Unfortunately, reaching Facebook support by phone is nearly impossible and not particularly useful in most cases.

Facebook does have a couple of numbers you can call to try getting in touch with the company. However, both phone numbers only play a pre-recorded message. You can't talk to a real human on either number.

If you want to try your luck calling them regardless, Facebook's support phone numbers are:

  • +1 650-543-4800
  • +1 650-308-7300

As of August 2023, those numbers are still valid and owned by Facebook. They still, alas, simply direct you to visit meta.com/help , Facebook's online help database. As always, be cautious when calling a support number. If you should call either of these numbers in the future and instead of an automated message, there is a person very interested in getting your Facebook login data, financial data, or other personal information, assume the number is no longer used by Facebook and the person on the other end is running a scam.

Facebook doesn't encourage people to contact it via email. However, in the past, Facebook listed a few email addresses that you could use to contact Facebook directly.

You can still try sending an email to one of these email addresses and possibly get a response. There's no guarantee, though. Your chance of getting a response, however, is much higher than calling the automated phone numbers we mentioned above.

We'd encourage you only to use the email addresses for their suggested purposes. It's already difficult enough to get an email response from Facebook, and if everyone spams their inquiries across multiple Facebook inboxes, it just creates more noise on the communication channel for people with legitimate abuse reports, intellectual property queries, or other issues.

These days, one of the ways you can contact a company is by tweeting them on Twitter, and Facebook is no exception.

Send a tweet to Meta.

You can send a tweet to one of Facebook's Twitter handles, and possibly get a response. There's no guarantee your query will be looked at, but it's worth trying if your issue doesn't need to be fixed urgently. Or, conversely, if the issue is very pressing and nobody is responding to you a social media shoutout is a time-honored way to get the attention of a large company that has otherwise been ignoring you.

Some of Facebook's official handles are @Meta , @FacebookApp , and @Messenger .

If you didn't get a response from Facebook's phone number, email, or Twitter account, use the platform's "Help & Support" menu to get help on many matters. This menu lets you access the site's Help Center, view responses to your reported items , and even allows you to report a bug or send feedback to Facebook.

An easy way to get help from Facebook is to access the platform's "Help & Support" menu. This menu contains the options to help you access Help Center, view responses to your reported items , and report a bug or send feedback to Facebook.

You can access this menu on both your desktop and your phone.

Related: How to Login to Facebook Without a Code Generator

Get Help From Facebook on Windows, Mac, Linux, or Chromebook

To get help on your desktop computer, launch your preferred web browser and open Facebook . There, sign in to your account.

After signing in, from the Facebook site's top-right corner, select your profile icon.

Select the profile icon in the top-right corner.

In the menu that opens, click "Help & Support."


The "Help & Support" menu offers multiple options to get help from Facebook. These options are:

  • Help Center : This takes you to Facebook's Help Center website that contains loads of resourceful guides and explainers. You'll find answers to nearly all your queries on this site.
  • Support Inbox : You'll find responses for your reported items in this section. You'll also see important messages about your account here.
  • Report a Problem : To report a broken feature or give feedback on something, use this option.

Select an option in the

When you've chosen an option, Facebook will open a dedicated page allowing you to submit your request. And that's all.

Related: How to Report a Whole Facebook Group

Get Facebook's Help on an iPhone, iPad, or Android Phone

To access the platform's help options on your phone, launch the Facebook app on your iPhone, iPad, or Android device.

If you're on Android, then in the app's top-right corner, tap the hamburger menu (three horizontal lines). If you're on an iPhone or iPad, then in your screen's bottom-right corner, tap the "Menu" option.

Tap the hamburger menu in the top-right corner.

On the "Menu" page that opens, scroll down to the bottom. Then, tap "Help & Support."


In the expanded "Help & Support" menu, select one of the following options:

  • Help Center : Tap this option to access Facebook's Help Center where you'll find a guide on nearly any Facebook topic. You'll also get answers to many of your account-related problems in this Help Center.
  • Support Inbox : Use this option to see the responses you've received for your reported content. Important messages regarding your account are also found here.
  • Report a Problem : To send Facebook a bug report or feedback, select this option.

Choose an option in the

After tapping an option, follow the on-screen instructions to proceed further.

One more way you can contact Facebook directly is through forms. Facebook makes several forms available that you can use to submit requests or report problems with your account or someone else's. Here are some of the forms that you can use on the site:

  • Photo Removal Request : To remove your own, your child, or another adult's photo from the platform, use this form.
  • Account Was Disabled : If your account is disabled, use this form to request Facebook to review the account.
  • Change Name : Use this form to change your first, middle, and last name in your account.
  • Confirm Identity : You can confirm your identity on Facebook by submitting a valid ID card using this form.
  • Medically Incapacitated or Deceased Person : To make changes to an account whose account holder can't do it because of medical reasons, use this form.
  • Report Violation : To report trademark or copyright violations, utilize this form.
  • Email Already in Use : If someone's using your email address in a Facebook account, report it with this form.
  • Report Underage Child : If a child below the age of 13 is using Facebook, use this form to report that child's profile to Facebook.
  • Child Data Request : Get the data Facebook has on your child with this form.
  • Report a Page Unavailable Error : If you encounter a "Page Unavailable" error on Facebook, use this form to let Facebook know about it.

Facebook's account disabled form.

After accessing a form, fill the form and submit it. Facebook will review your request and take appropriate action or get back to you asking for more details.

We understand the pain of not being able to get an important query answered. That's why here at How-To Geek, we've written several guides on how you can use various Facebook features, how to troubleshoot your account problems, and more.

You can check out our Facebook archive to access all the articles we've published about this platform. In our archive, you'll find out how to reset your Facebook password , change your Facebook username , delete your Facebook account , and lots more. And while you're at it, you can take a peek at our broader social media coverage to stay on top of not just Facebook news and issues but other platforms like Instagram, TikTok, WhatsApp, and more.

Related: How to Contact Instagram For Account Help

Does Facebook customer service exist? Yes, and here's how to get in touch

facebook report on login

We hate to break the news to you: Facebook does not staff a team of customer service representatives working the phone lines to help you with a likely niche and nuanced problem. Not being able to reach another human for help can be really frustrating, but Facebook does have an extensive Help Center page with dozens of help articles.

Still, the Facebook support apparatus can be difficult to navigate.

Here is how to find the support you need using Facebook's Help Center. If the Help Center doesn’t have the answer to your questions, there are a couple of ways we suggest to get through to Facebook. 

How to access Facebook Customer Service

Log into your Facebook profile on desktop. 

Click the dropdown top in the upper-right corner

Select “Help & Support” from the drop-down menu

The menu will give you three options. 

The first is “Help Center.” 

Clicking this option will direct you to Facebook’s Help Center page, which is a searchable nexus of help articles. 

The second option you will see is “Support Inbox.” Here, you will find updates from Facebook on profiles or posts you’ve reported. 

The third option is “Report a Problem.” 

Here, you will find a couple of forms that allow you to submit feedback to Facebook and report any technical glitches or broken features. 

The forms allow you to attach and submit screenshots and screen recordings of the error. 

New analysis: Americans want to delete this app more than any other, even Facebook

How to use the Facebook Help Center

The Help Center will be your best resource. Here are some tips on navigating it. 

Use the search bar on the main page to type in what you need help with it. Your search will prompt Facebook’s relevant help articles.

In this case, we search for help changing our profile password. 

Select the relevant help article. 

The Help Center organizes its help articles into four different sections, which you will find in the left side column on the Help Center's home page. 

In the "Using Facebook" section you will find help with your Facebook profile page, messaging and Facebook groups. 

The "Managing Account" section offers support with your Facebook login and deactivating or deleting your account. 

You can access help keeping your Facebook account secure in the "Privacy, Safety and Security" section. 

The final "Policies and Reporting" section helps you report Facebook guidelines violations. You can also find help handling a deceased person's account in this section. 

You can also select from the six popular topic pages under the Help Center search bar 

How to access Facebook support for Businesses

If you're looking for business support, Facebook also maintains a Business Help Center page . 

How to get help if you're logged out

The Help Center is accessible even if you're logged out. If you need help logging into your account, you can get help here. 

Other ways to reach Facebook Support

If the Help Center proves unhelpful, you can try your luck at reaching Facebook through other means. But keep in mind that these are long shots, and you might be redirected to Help Center page anyway.  

You can try tweeting or direct messaging the various Facebook Twitter accounts.

The Meta (Facebook’s freshly renamed parent company) Twitter account, the Facebook app Twitter account and the Facebook Messenger Twitter account are just a few Twitter accounts Facebook runs.

Some users have had luck getting a reply, though they were often redirected to the Help Center. 

You can also try emailing the general Facebook support email: [email protected]. Though users on Reddit have reported scant success in hearing back. 

Facebook support number

Facebook operates two phone numbers with Palo Alto, California, area codes: 650-543-4800 and 650-308-7300. But dialing these numbers will prompt a pre-recorded message directing you to Facebook's online support. 

"Unfortunately, we do not offer phone support at this time," the prerecorded message said when USA TODAY dialed the number. "Answers to most user inquiries can be found at the Help Center." 

More Facebook tips from USA TODAY

  • New name?: How to change your name on Facebook if your profile needs an update
  • Need help from Facebook?: How to access support on Facebook: A step-by-step guide
  • Someone tried prying into your Facebook?: Here is how to change your password on any device
  • Deactivating Facebook?: Here is how to download your videos from Facebook
  • Friends again?: How to unblock someone on Facebook: Step-by-step guide to let someone back in
  • How to delete Facebook: Take these steps to permanently delete or deactivate your account
  • 'Delete Facebook group' button?: There isn't one, but here is how.

TALKING TECH NEWSLETTER:  This week's biggest tech stories, delivered to your inbox

Looking for more tech advice? USA TODAY has you covered

  • Screenshot Central: Here's how to capture one on any device
  • Are you over Instagram?: How to delete or deactivate your Instagram account.
  • Delete Twitter account:  Here's a step-by-step guide to permanently remove your account
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NFL free agent profile: Quarterback Baker Mayfield

Should the Broncos address the QB position with Mayfield, given he hits NFL free agency?

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NFC Divisional Playoffs - Tampa Bay Buccaneers v Detroit Lions

The Denver Broncos are going to need a quarterback.

By now it’s all but clear that Russell Wilson and the Broncos will split. The Pittsburgh Steelers are still the favorites to land Wilson at DraftKings Sportsbook at -110.

One of the possible solutions to the never-ending quarterback carousel in Denver is Baker Mayfield. Of course, this comes with a huge caveat: Mayfield even hits NFL free agency. Since Mayfield just led the Tampa Bay Buccaneers to the NFL playoffs , he’ll more than likely stay in Tampa.

But if for some reason that doesn’t happen and Mayfield hits the open market, Sean Payton and the Broncos should be interested.

Mayfield’s 2023 season was arguably his best in the NFL season. He had career highs in yards (4,044), touchdowns (28), competitions (364), and completion percentage (64.3 percent). All while getting sacked 40 times.

Player Profile

Height : 6-1 Weight : 215 pounds Age : 28 Experience : Six seasons

Why it makes sense

As noted at the top, Denver needs a quarterback. And Mayfield could be the guy to fill in for a couple of seasons while getting them in the playoffs.

He would also be a good fit for Payton’s offense. Mayfield isn’t afraid to attack all levels of the field, especially the middle.

Given he was sacked 40 times last season with the Buccaneers, Mayfield would have a better offensive line in Denver to protect him and give him time.

There’s also the benefit of Payton’s coaching and tutelage for Mayfield. Payton would be the best head coach and offensive mind Mayfield would get the chance to work with in his career.

Then you add in the level of competitor that both Payton and Mayfield are, and that would be fun to watch. They would bring the best out of each other based on that level of drive each on the practice field, in the room and on game days.

Why it does not make sense

While the move for Mayfield would hit the pause button on the Broncos’ QB carousel, it doesn’t solve the problem.

Mayfield would be the third-best quarterback in the AFC West, behind the (throws up in mouth) back-to-back Super Bowl champion Kansas City Chiefs . That doesn’t even include the other top-flight teams in the AFC with top-flight quarterbacks.

And that’s if Mayfield even hits free agency, which isn’t likely. After all, Mayfield and Tampa Bay just won the NFC South and played in the playoffs.

Even if Mayfield hits free agency, it’s not certain that the Broncos would even be interested. After all, they’ll have a huge cap hit for moving on from Wilson, and Mayfield will want a big payday if he moves on from the Buccaneers.

Final thoughts

Payton, George Paton, and Denver will need to address the quarterback position this offseason. The dye is cast that Wilson is out with the Broncos; he is taking offers on his Cherry Hills mansion.

And while Mayfield could thrive in Payton’s system and from his coaching, I don’t see Mayfield hitting free agency.

The next Broncos quarterback will either be a different free agent or an NFL Draft pick.

Should the Broncos target Baker Mayfield if he hits free agency?

More from mile high report.

  • Rumor: Vikings announcer Paul Allen says Broncos HC Sean Payton is ‘quite enamored’ with J.J. McCarthy.
  • Horse Tracks: 2024 NFL Draft is a lynchpin for the Sean Payton Broncos
  • Lack of production from Broncos 2023 draft class means nothing
  • Horse Tracks: Finding a college QB who can excel at the next level is an impossible guessing game
  • Important dates for the Broncos 2024 offseason
  • Horse Tracks: Increased ticket prices a poke in the eye for Broncos fans

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    When you report a problem, we automatically collect information such as what device you're using, whether you're accessing Facebook from a desktop or mobile device, what version of Facebook you have installed, your User ID, and other signals that help us understand and resolve the error, flaw, failure or other issue you experienced.

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    Ask a friend with an account to report the content using the Find Support or Report link near the post, photo or comment on Facebook. Keep in mind that we won't be able to take action on your report until we can find the content you're reporting.

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    The best way to report abusive content or spam on Facebook is by using the Report link near the content itself. Below are some examples of how you can report content to us. Learn more about reporting abuse. If you don't have an account or can't see the content you'd like to report (example: someone blocked you), learn what you can do.

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    However, both phone numbers only play a pre-recorded message. You can't talk to a real human on either number. If you want to try your luck calling them regardless, Facebook's support phone numbers are: +1 650-543-4800. +1 650-308-7300. As of August 2023, those numbers are still valid and owned by Facebook.

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