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Service Crew Resume Examples

Writing a resume for a service crew position can be overwhelming. With so many potential employers looking for candidates with the right experience and qualifications, it can be difficult to know where to start. This guide aims to help you break down the resume writing process into manageable steps, so you can create a great resume that showcases your experience and skillset. We’ll provide examples of successful service crew resumes and advice on what to include, so you can make a great impression with potential employers. With the right approach and our helpful tips, you can create a service crew resume that stands out from the competition!

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Service Crew

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

An experienced Service Crew with a passion for delivering great customer service and a commitment to enhancing the customer experience. Highly organized and detail- oriented, capable of multitasking in a fast- paced customer service environment. Skilled at quickly learning new processes and procedures.

Core Skills :

• Excellent Customer Service
• Strong Attention to Detail
• Time Management
• Multitasking
• Product Knowledge
• Cash Handling
• Problem Solving

Professional Experience : McDonald’s, Service Crew, London, UK | June 2017 – Present

• Greeted customers in a friendly and professional manner
• Provided excellent customer service
• Assisted in food preparation and cooking
• Operated cash registers and handled payments
• Stocked shelves and displays with products
• Maintained cleanliness and safety of the store

Education : High School Diploma | North London High School | June 2017

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Service Crew Resume with No Experience

Hardworking student with no prior experience in the service crew field, but with a passion for creating excellent customer experiences. Possess excellent interpersonal skills, a customer- focused mindset, and an eagerness to learn and adapt to new environments quickly.

• Strong interpersonal and communication skills
• Able to multitask and prioritize tasks
• Able to work in a fast- paced environment
• Ability to take direction and work independently
• Knowledge of customer service practices Responsibilities
• Greet and serve customers in a friendly and courteous manner
• Assist customers in selecting food items and beverages
• Take orders and payments accurately
• Maintain a clean and organized work area
• Check and replenish food and beverage supplies
• Clean and sanitize all equipment and work areas
• Resolve customer complaints in a professional and timely manner

Experience 0 Years

Level Junior

Education Bachelor’s

Service Crew Resume with 2 Years of Experience

A motivated and experienced Service Crew looking for a position to utilize and cultivate my restaurant management skills.

I am an experienced Service Crew with 2 years of working experience in the food service industry. I possess excellent communication, problem solving, and customer service skills. I am an enthusiastic team player that strives to provide top- notch customer service and create a positive dining experience for all customers. I have extensive knowledge of the food service industry and have proven to be a successful team leader and mentor. I am confident in my ability to manage any situation that may arise while providing exceptional customer service.

• Customer Service
• Team Leadership
• Food Service Management
• Food Preparation

Responsibilities :

• Greeted customer, took orders and served food and drinks.
• Ensured customer satisfaction by addressing customer complaints in a timely and efficient manner.
• Managed cash register, processed payments and handled cash and credit card transactions.
• Assisted in food preparation in accordance with health and safety regulations.
• Maintained kitchen and dining area cleanliness.
• Provided assistance and guidance to other team members.
• Followed all health and safety regulations while handling food.
• Assisted in inventory management, ordering, and other restaurant operations.

Experience 2+ Years

Service Crew Resume with 5 Years of Experience

A highly motivated and experienced Service Crew professional with five years of experience in providing excellent customer service, handling food orders and kitchen operations. Possesses excellent communication and problem- solving skills and is passionate about creating a positive customer experience. Skilled in calming difficult customer situations and adept at upselling.

• Food Preparation & Presentation
• Cash Management
• Inventory & Stock Control
• Food Safety Regulations
• Team Player
• Greet customers and take orders in a professional manner
• Assist in food preparation, presentation and serving
• Handle food and beverage orders accurately and quickly
• Ensure that the food is cooked and served to the customer’s satisfaction
• Operate POS systems, cash registers and credit card machines
• Maintain cleanliness and sanitation of work area
• Resolve customer service and food- related complaints
• Perform closing duties like cash reconciliation and balancing the till
• Maintain accurate inventory of food and beverage items
• Ensure compliance with all health, safety and food safety regulations

Experience 5+ Years

Level Senior

Service Crew Resume with 7 Years of Experience

I am an experienced and dedicated service crew with seven years of experience in a fast- paced and customer- oriented environment. I have great customer service and communication skills and am an expert with preparing food and drinks. I am highly organized, possess excellent multitasking skills, and am passionate about ensuring customers satisfaction.

• Strong customer service
• Expert with preparing food and drinks
• Able to multitask
• Highly organized
• Excellent communication skills
• Greet customers and provide customer service
• Prepare food and drinks according to request
• Ensure food and drinks are served promptly
• Maintain cleanliness and organization of workspace
• Receive and process payments
• Monitor inventory and restock supplies
• Keep up with restaurant menus and specials
• Address customer complaints or concerns
• Play an active role in marketing campaigns and events

Experience 7+ Years

Service Crew Resume with 10 Years of Experience

Experienced Service Crew with 10 years of experience in the hospitality industry. Skilled in customer service, food and beverage preparation, and cashier operations. Possess a strong work ethic, attention to detail and excellent communication skills, enabling the successful execution of guest service and satisfaction. Demonstrated ability to work in a fast- paced environment and provide exceptional customer service.

• Customer service
• Food and beverage preparation
• Cashier operations
• Team building
• Problem solving
• Excellent communication
• Strong work ethic
• Greet and seat customers in a friendly and courteous manner
• Provide attentive customer service and respond to customer inquiries
• Prepare and serve food and drinks in accordance with company standards
• Handle customer complaints and provide appropriate solutions
• Follow sanitation and safety procedures
• Ensure a clean and organized work environment
• Operate cash register and process customer payments accurately
• Assist in training new service crew members
• Develop and maintain a professional and friendly rapport with customers
• Provide excellent customer service and ensure customer satisfaction
• Ensure compliance with all applicable laws and regulations

Experience 10+ Years

Level Senior Manager

Education Master’s

Service Crew Resume with 15 Years of Experience

Highly motivated Service Crew professional with 15 years of experience in customer service roles, working with a wide range of clients in the restaurant industry. Proven track record of successfully managing customers’ needs, providing excellent customer service and training new staff members. Skilled in anticipating customers’ needs and providing prompt and friendly service. Well- versed in operating cash registers and handling payments.

• Food service
• Cash handling
• Solving customer issues
• Interpersonal skills
• Time management
• Greet customers in a friendly and professional manner
• Take orders from customers and enter them into the Point of Sale (POS) system
• Serve customers food and beverages
• Set up tables for customers
• Clean and restock the dining area
• Handle customer complaints and resolve issues in a timely manner
• Train new staff members on customer service and food safety
• Ensure all cash transactions are recorded accurately in the POS system
• Count and balance cash register at the end of the shift

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Service Crew resume?

A Service Crew resume should be a concise document that accurately reflects a candidate’s experience, qualifications, and attributes.

A Service Crew resume should include the following:

• Contact Information: Include your full name, address, phone number, and email address.
• Summary: A few sentences that describe your qualifications, experience, and skills.
• Work Experience: A list of your prior service crew positions, including the names of employers, job titles, and dates of employment.
• Education: List the schools you have attended and any certifications or educational achievements.
• Skills: List any specialized skills that are relevant to being a Service Crew, such as customer service, food preparation, or cashiering.
• Additional Information: A section that can include awards, volunteer experience, or other information that is relevant to the position.

When writing a Service Crew resume, it is important to keep it concise and to the point. Include only relevant information, and be sure to showcase your skills and experience in a positive light.

What is a good summary for a Service Crew resume?

A good summary for a Service Crew resume should highlight the candidate’s customer service, interpersonal, and food service experience. It should also show evidence of the candidate’s ability to meet customer expectations, handle customer complaints professionally, and ensure a pleasant customer experience. Furthermore, a Service Crew resume should also showcase the candidate’s familiarity with food safety regulations, ability to take orders, and ability to work in a fast-paced environment. Finally, the summary should highlight the candidate’s ability to multi-task, work well with others, and work effectively with minimal supervision.

What is a good objective for a Service Crew resume?

A Service Crew resume should include a clear, concise, and attainable objective. An objective should be tailored to the specific job and company you are applying to, and should highlight your most relevant skills and qualifications.

Here are some examples of good objectives for a Service Crew resume:

• Seeking a Service Crew position that will allow me to utilize my customer service and organizational skills to contribute to the success of the organization.
• To obtain a Service Crew position with a growing restaurant chain where I can use my passion for hospitality and customer engagement to create positive experiences.
• To acquire a Service Crew role in a dynamic work environment to apply my knowledge of food handling and customer service and help the company continue to grow and succeed.
• Seeking a Service Crew role with a reputable hospitality business where I can apply my experience in the hospitality industry and provide excellent customer service.
• To obtain a Service Crew position in an establishment that values giving guests an enjoyable experience by providing friendly and efficient service.

How do you list Service Crew skills on a resume?

When applying for a service crew position, it is essential to highlight the relevant skills and experiences on your resume. To help you stand out from the competition, here are some of the essential service crew skills to include in your resume.

• Customer Service: Service crew must possess excellent customer service skills, including the ability to process orders quickly, accurately and efficiently, provide helpful advice and recommendations, and resolve customer complaints in a friendly and professional manner.
• Interpersonal Skills: Service crew must be friendly and outgoing, and be able to interact with customers in a positive and professional manner. They must also be comfortable working in a team environment.
• Communication: Service crew must possess strong verbal and written communication skills to effectively exchange information with customers and colleagues. They must also be able to take orders accurately and answer any questions customers may have.
• Problem-Solving: Service crew must have the ability to think critically and quickly solve customer service issues.
• Food Safety: Service crew must be knowledgeable of food safety regulations and have the ability to properly handle food.
• Computer Skills: Service crew must be familiar with computer systems and have the ability to enter orders into a computer system.
• Multi-Tasking: Service crew must be able to handle multiple tasks at once and manage their time efficiently.

By including these service crew skills on your resume, you will be well-positioned to be considered for the position.

What skills should I put on my resume for Service Crew?

Employers will typically be looking for service crew members who are good communicators, have the ability to be part of a team, and can think on their feet. When putting together your resume, make sure to highlight the skills that will make you a strong candidate for the job. Here are some key skills that you should consider including:

• Excellent Communication Skills: Service crew members must be able to communicate clearly and effectively with customers, coworkers, and management.
• Teamwork: Service crew members must often work as part of a team in order to provide customers with the best possible experience.
• Multitasking: Service crew must be able to juggle multiple tasks at once in order to keep customers happy and orders moving.
• Flexibility: Service crew members should be able to adjust to different situations and adapt quickly to changes in the work environment.
• Problem Solving: Service crew must be able to think on their feet and come up with solutions to any problems that may arise.
• Product Knowledge: Service crew must be knowledgeable about the products they are serving or selling in order to answer customer questions or explain the menu.
• Cash Handling: Service crew often need to take orders, handle money, and provide change.

By highlighting these skills on your resume, you can show employers that you have what it takes to be a successful service crew member.

Key takeaways for an Service Crew resume

When creating a resume for a service crew position, it’s important for job seekers to showcase their ability to provide exceptional customer service. Highlighting customer service-oriented skills and experiences is key in order to stand out from other applicants and to demonstrate their suitability for the role. Here are some key takeaways to keep in mind when crafting a service crew resume:

• Focus on customer service: When listing your skills and experiences, emphasize those that pertain to customer service. This could include customer service training, customer relations skills, or experience dealing with customer complaints.
• List relevant work experiences: If you’ve had customer service-oriented roles in the past, list them! Examples of positions that could be relevant to a service crew role include cashier, barista, waiter/waitress, host/hostess, and customer service representative.
• Highlight interpersonal skills: Being able to work with others is an important part of any service crew position, so emphasize any interpersonal skills you have in your resume. Examples of interpersonal skills include communication, problem solving, and conflict resolution.
• Mention attributes and qualities: Employers are looking for dedication and enthusiasm in a service crew member. Highlight any qualities that make you stand out, such as being able to work under pressure or being able to multi-task.
• Showcase special qualifications: If you have any special certifications or qualifications that are relevant to the service crew role, be sure to list them. Examples of certifications could include food safety, first-aid, and alcohol training.

By following these key takeaways when crafting your resume, you can set yourself apart from other job seekers and demonstrate your ability to provide outstanding customer service. Good luck!

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Service Crew Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the service crew job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• A working knowledge of Outlook, Word and Excel
• Spanish speaker a plus but not necessary
• Maintains landscape by mowing, edging and trimming grass using large mowing equipment such as Zero turn and Outfront mowers along with other landscape maintenance equipment such as string trimmers and edgers. Trims grass, plants trees and shrubs, prunes hedges and bushes, waters trees, shrubs and grass
• Will at times work with the district Gardener as their assistant, spraying pesticides, bed preparation, landscape installations and the removal of invasive plants
• May plant trees and shrubs, pruning hedges and bushes, and watering trees, shrubs and grass
• Duties and responsibilities include the following depending upon area of assignment
• Replaces worn or damaged parts such as hoses, wiring and belts on machines and equipment such as truck and riding mower
• Drives truck and loads fallen tree limbs and roadside trash onto truck, and delivers refuse to landfill
• This position will at times work with the district crew gardener as their assistant, spraying pesticides, bed preparation, tree pruning and landscape installations and the removal of invasive plants
• Maintains City of Raleigh Parks system landscapes by mowing, edging, and trimming grass using large mowing equipment such as Zero Turn and Outfront mowers and various other equipment such as string trimmers and edgers
• Receives written work orders or verbal instructions from supervisor or Senior Service Specialist
• Commitment to quality service, and food and beverage knowledge
• Ability to work calmly and effectively under pressure
• Ability to take direction from multiple managers, supervisor, and employees
• Ability to work in a team environment
• Ability to use the time clock system properly, and record worked hours for processing
• Ability to interact with diverse and high volume customer base in a friendly and efficient manner
• Possess the ability to meet specific Dining uniform standards for this position
• Utilize all Personal Protective Equipment per Dining guidelines including wearing a cut resistant glove whenever using a sharp or potentially sharp tool or instrument

3 Service Crew resume templates

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• Willing and able to work rotating 12 hour shift
• At least two (2) years of manufacturing or comparable experience
• Two (2) year technical degree or higher
• May be assigned to various jobs for training purposes at any time
• Maintain supplies to the paper machine and housekeeping of the manufacturing areas
• Diligently practices good safety and housekeeping techniques in accordance with the Shop Rules, Safety Rules and Safety Absolutes
• Performs duties of a labor nature in the Mill area or other areas as assigned
• Must be able to use various programs for our production and shipping systems
• Must be able to read and interpret information sheets
• Manufacturing and or Mill experience strongly preferred
• One (1) year or more of experience within an industrial, manufacturing, production, warehouse, military or farming environment
• Experience operating a fork lift
• Experience in lumber or wood products

Service Representative, Crew Hotel / Limo Resume Examples & Samples

• Must possess substantial experience in both RES and DECS
• Excellent interpersonal, oral and telephone communication skills are required
• Must have the ability to work under pressure, handle multiple tasks and be a team player of a 24/7 operation
• Heavy phone and shift work required
• Must be able to effectively handle a fast paced, high volume workload during off-schedule operations
• Must be available for shift changes, vacation coverage and overtime with little or no advanced notice, including weekends and holidays
• Must be self-managed
• Ability to lift twenty-five pounds
• Ability to work with all levels and union groups
• Ability to learn computer applications and apply knowledge
• Must be able to speak clearly over the telephone and be understood by crewmembers. Ability to memorize computer entry codes and city codes
• Ability to work overtime as required, sometimes with little or no advanced notice
• Interact professionally with other employees, customers, and suppliers
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Removing plates and silverware when all guests have finished, following proper service standards
• Maintaining service stations in a clean and orderly manner throughout the shift
• Performing all opening and closing side work as specified by his/her manager
• Expediting and running food to wait person or guests, as needed
• Must have problem-solving abilities, be self-motivated, and organized
• Ability to follow all of Dining health and safety standards and requirements

Parks District Crew Service Specialist Resume Examples & Samples

• Assists City in cleanup and repair during inclement weather situations which may require working extended hours during these events
• Performs repair work and preventative maintenance in buildings, parks, and grounds to fix tables, benches, etc
• Operates snow removal equipment to maintain streets, sidewalks, parking lots and driveways. Assists in cleanup and repair during inclement weather situations which may require working extended hours
• Must be able to lift & carry 50 pounds
• Ability to walk 1.5 – 5 miles per day
• Able to step into & out of gathering pit numerous times each day (steep stairs)
• Able to bend over & pick up eggs from floor
• Able to pick up & hang at chest height up to 5,500 birds (4 lbs each) daily
• Able to catch/pick up & carry (up to 20 ft) up to 3,000 birds (4.5 lb) each day
• Must be able to climb a 12 foot ladder

Related Job Titles

Service Crew Resume Sample

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Work Experience

• Department of Motor Vehicles (DMV) Driving History Check
• Previous shotcrete experience is essential
• Current "C" Class Drivers License
• Previous experience underground essential
• Work rotating day and night shifts
• Demonstrated commitment to maintaining and safe working environment
• Operates and maintains a variety of hand and power tools and light and heavy equipment such as lawn equipment, fork lifts, snowplows, earth moving equipment etc
• Assists in moving office furniture and equipment between and within buildings
• Loads, unloads, and transports materials and supplies to and from worksites
• Moves, loads/unloads, assembles/disassembles, and sets up furniture; assists in event set up and take down
• Gathers and disposes of trash, recycling, and other waste materials
• Removes and cleans up debris from construction, maintenance, or repair work around buildings and grounds
• Cleans and clears storm drains, culverts, and drain ditches
• Shovels snow or operates snow removal equipment to maintain streets, parking lots, and sidewalks
• Assists in making minor repairs on county buildings and facilities requiring some skill in carpentry, painting, and plumbing
• Follows mode schedule for plant, rotating shifts (Southern Swing) and be punctual while doing so
• Six (6) months or more of experience within an industrial, manufacturing, production, warehouse, military or farming environment
• Awkward and/or repetitive movements
• Reading computer screen or other electronic devices
• Moving or lifting of equipment, materials, and tools up to 50 lbs repeatedly for an 8 hr. shift
• Climbing extension ladders, balancing, stooping, kneeling, crouching, or movement within confined areas
• Work in buildings and areas of fluctuating temperature and weather

How to write Service Crew Resume

Service Crew role is responsible for military, drivers, history, shotcrete, safe, commitment. To write great resume for service crew job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Service Crew Resume

The section contact information is important in your service crew resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Service Crew Resume

The section work experience is an essential part of your service crew resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous service crew responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service crew position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Education on a Service Crew Resume

Make sure to make education a priority on your service crew resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service crew experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Service Crew Resume

When listing skills on your service crew resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Related to Service Crew Resume Samples

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Top 12 Crew Member Skills to Put on Your Resume

Crafting an effective resume is essential for aspiring crew members aiming to secure their desired role in a dynamic team environment. Highlighting a blend of technical proficiencies and interpersonal capabilities can significantly enhance your candidacy, distinguishing you from other applicants in the competitive job market.

Crew Member Skills

• Customer Service
• POS Systems
• Time Management
• Cash Handling
• Inventory Management
• Food Safety
• Bilingual Communication
• Conflict Resolution
• Microsoft Office
• Cleaning Protocols
• Scheduling Software

1. Customer Service

Customer service, for a Crew Member, involves assisting patrons by answering questions, resolving issues, providing information or guidance, and ensuring a positive experience with the service or product.

Why It's Important

Customer service is crucial for a Crew Member as it directly impacts customer satisfaction, fosters loyalty, and drives repeat business, ensuring the success and positive reputation of the establishment.

How to Improve Customer Service Skills

Improving customer service, especially for a Crew Member, involves several key strategies focused on enhancing customer experience and satisfaction. Here are concise tips:

Active Listening : Pay close attention to customer needs and concerns. Active listening ensures you understand their issues fully before responding.

Effective Communication : Communicate clearly and positively. Use positive language to create a more welcoming atmosphere.

Knowledge about Products/Services : Be well-informed about what you're offering. Product knowledge can significantly improve the quality of service.

Problem-Solving Skills : Quickly and efficiently resolve issues. Problem-solving techniques can turn a negative experience into a positive one.

Personalize the Experience : Treat each customer as an individual. Personalization can significantly enhance customer satisfaction.

Follow Up : After resolving any issue, follow up to ensure they're satisfied. This follow-up shows you care about their experience beyond the initial interaction.

By focusing on these areas, Crew Members can significantly improve the level of customer service they provide, leading to happier customers and more successful interactions.

How to Display Customer Service Skills on Your Resume

2. POS Systems

A POS (Point of Sale) system is a digital platform used by crew members for processing sales, managing orders, and handling payments in a retail or hospitality setting.

For a Crew Member, POS Systems are crucial for efficiently processing transactions, managing orders accurately, and ensuring prompt customer service, ultimately enhancing the overall dining experience.

How to Improve POS Systems Skills

To improve POS Systems for a Crew Member, focus on these key areas:

User Interface Simplification : Streamline the user interface for easy navigation and quick access to common tasks. Square offers an intuitive design that can serve as a good example.

Training and Support : Provide comprehensive, ongoing training and accessible support materials. Toast has excellent resources for both initial and advanced learning.

Customization : Enable personalization of the layout and functions to match the specific needs of your operation. Lightspeed offers customizable options that can improve efficiency.

Integration Capabilities : Ensure the system can integrate smoothly with other software used in the business, like inventory management or accounting software. Shopify POS is known for its robust integration features.

Speed and Reliability : Opt for systems known for their speed and reliability to minimize downtime and enhance customer service. Revel Systems provides a powerful and reliable solution.

Security Features : Prioritize POS systems with advanced security measures to protect sensitive information. Verifone offers secure payment solutions.

Feedback Mechanism : Implement a system for crew members to easily report issues or suggest improvements. This can be facilitated through internal tools or using feedback platforms like SurveyMonkey .

Adopting these strategies can significantly improve the functionality and user experience of POS systems for crew members, leading to more efficient operations and better customer service.

How to Display POS Systems Skills on Your Resume

3. Time Management

Time management for a crew member involves efficiently organizing and prioritizing tasks and responsibilities to ensure all duties are completed within the allocated shifts or deadlines, maximizing productivity and ensuring smooth operations.

Time management is crucial for a Crew Member as it ensures efficient service delivery, maximizes productivity, minimizes stress, and enhances customer satisfaction by meeting their needs promptly and effectively.

How to Improve Time Management Skills

Improving time management, especially for a crew member, involves prioritizing tasks, setting clear goals, and effectively communicating with team members. Here are concise strategies:

• Prioritize Tasks : Use the Eisenhower Box technique to distinguish between urgent and important tasks.
• Set Clear Goals : Break down your tasks into achievable goals. The SMART criteria can guide you in setting specific, measurable, achievable, relevant, and time-bound goals.
• Effective Communication : Ensure constant and clear communication with your team. Tools like Slack can facilitate better team collaboration.
• Use Time Management Tools : Adopt tools like Trello or Asana for task scheduling and management.
• Take Breaks : Short breaks can boost productivity. The Pomodoro Technique is a time management method that breaks work into intervals, traditionally 25 minutes in length, separated by short breaks.

By integrating these strategies, you can enhance your efficiency and productivity as a crew member.

How to Display Time Management Skills on Your Resume

4. Teamwork

Teamwork, in the context of a crew member, involves collaborating effectively with colleagues, sharing responsibilities, and communicating clearly to achieve common goals efficiently and harmoniously.

Teamwork is crucial for a Crew Member as it enhances efficiency, improves problem-solving, ensures safety, and fosters a supportive work environment, leading to successful outcomes and customer satisfaction.

How to Improve Teamwork Skills

Improving teamwork, especially for a crew member, involves clear communication, understanding roles, and fostering a positive team culture. Here are concise strategies:

Enhance Communication: Encourage open and transparent communication channels. Tools like Slack can facilitate instant messaging and collaboration.

Define Roles and Responsibilities: Clearly defining each member's role using platforms like Trello can help in organizing tasks and responsibilities.

Build Trust: Engage in team-building activities. Resources like TeamBuilding offer virtual and in-person activities to strengthen team bonds.

Set Common Goals: Use goal-setting tools like Asana to create, assign, and track progress towards shared objectives.

Encourage Feedback: Implement a culture of constructive feedback. SurveyMonkey can be used to gather anonymous team feedback to understand areas of improvement.

Foster Respect and Inclusion: Promote an environment where every team member feels valued and included. Resources on MindTools offer strategies for building respectful workplaces.

Incorporating these steps can significantly enhance teamwork by improving communication, clarity, trust, and shared objectives among crew members.

How to Display Teamwork Skills on Your Resume

5. Cash Handling

Cash handling, in the context of a Crew Member, refers to the process of managing and processing cash transactions, including receiving payments, giving correct change, and ensuring the accuracy and security of the cash drawer.

Cash handling is crucial for a Crew Member as it ensures accurate financial transactions, minimizes losses due to errors or theft, and maintains customer trust in the business's reliability and integrity.

How to Improve Cash Handling Skills

Improving cash handling as a Crew Member involves adhering to best practices for accuracy and security. Here’s a concise guide:

Stay Organized: Keep bills flat and sorted by denomination in the cash drawer. This simplifies transactions and counting. Cash Drawer Organization Tips.

Double-Check Change: Quickly verify the change amount before handing it to the customer. This reduces errors. Giving Change Back to Customers .

Use a Counterfeit Detector Pen: Quickly swipe bills to check for counterfeit notes during transactions. Counterfeit Detection Guide.

Deposit Frequently: Minimize cash on hand by making regular deposits, reducing theft risks. Safe Cash Handling Procedures.

Stay Vigilant: Be aware of your surroundings and suspicious behavior to prevent theft. Preventing Cash Handling Theft.

Follow All Procedures: Adhere strictly to your workplace’s cash handling policies and protocols. Effective Cash Handling Policies.

Training: Regularly participate in cash handling and security training sessions. Cash Handling Training.

Implementing these steps will improve accuracy, efficiency, and security in cash transactions.

How to Display Cash Handling Skills on Your Resume

6. Inventory Management

Inventory management, in the context of a crew member, involves tracking and overseeing the stock of supplies and products to ensure they are adequately maintained, replenished, and available for use or sale, optimizing both space and resources.

Inventory management is crucial for a crew member as it ensures the availability of necessary items for daily operations, prevents stock shortages or excess, and helps in maintaining cost efficiency and customer satisfaction.

How to Improve Inventory Management Skills

Improving inventory management, especially from a Crew Member's perspective, involves a few straightforward steps focused on accuracy, efficiency, and continuous improvement. Here's a concise guide:

Understand Inventory Levels : Know your current stock levels, reorder points, and safety stock. Use tools or software for real-time tracking. Shopify has a guide on inventory management systems.

Implement FIFO (First In, First Out) : Ensure older stock is used first to reduce wastage. This is particularly crucial for perishable goods. The U.S. Small Business Administration offers tips on inventory management including FIFO.

Regular Audits : Regularly check inventory to ensure what’s on the books matches what’s in stock. This can be done through physical counts or cycle counting. Vend’s Inventory Management Guide explains this well.

Leverage Technology : Use inventory management software for tracking, ordering, and forecasting. This reduces errors and saves time. Capterra lists various inventory management tools with reviews.

Train and Empower Employees : Ensure all crew members are trained on the importance of inventory management and how to use tools/software. Empowering them to make inventory-related decisions can improve efficiency. Chron outlines strategies for training employees in inventory control.

Continuous Improvement : Regularly review inventory processes and incorporate feedback from crew members to identify areas for improvement. ASQ provides resources on inventory control and continuous improvement strategies.

By understanding inventory levels, implementing FIFO, conducting regular audits, leveraging technology, training employees, and focusing on continuous improvement, crew members can significantly contribute to improved inventory management.

How to Display Inventory Management Skills on Your Resume

7. Food Safety

Food safety refers to the practices and measures a crew member follows to ensure the food prepared and served is safe to eat, preventing foodborne illnesses. This includes proper food handling, cooking, cleaning, and storing to avoid contamination and promote health.

Food safety is crucial for a Crew Member to prevent foodborne illnesses, ensure meals are safe to eat, and maintain the trust and health of consumers.

How to Improve Food Safety Skills

Improving food safety, especially for a crew member, involves adhering to key practices to prevent foodborne illnesses. Here’s a concise guide:

Wash Hands Properly : Always wash your hands with soap and water before handling food, after touching raw meat, and after using the restroom. CDC's Handwashing Guide .

Avoid Cross-Contamination : Use separate cutting boards and utensils for raw meat and ready-to-eat foods. FDA's Cross-Contamination Prevention.

Cook to Safe Temperatures : Use a food thermometer to ensure meats are cooked to safe internal temperatures to kill harmful bacteria. USDA's Safe Minimum Cooking Temperatures .

Store Foods Properly : Keep perishable items refrigerated or frozen, and understand the importance of the "use-by" dates. FDA's Food Storage Safety .

Regularly Clean and Sanitize : Clean and sanitize all surfaces, utensils, and equipment before and after use. CDC's Cleaning and Sanitizing Guide.

Report Illness : Always report to your supervisor if you're feeling sick, especially with symptoms like vomiting or diarrhea.

By following these fundamental practices, a crew member can significantly contribute to maintaining a safe food environment.

How to Display Food Safety Skills on Your Resume

8. Bilingual Communication

Bilingual communication for a crew member refers to the ability to effectively exchange information, provide assistance, and perform duties in two languages, enhancing interaction with a diverse range of colleagues and customers.

Bilingual communication is crucial for a crew member as it enhances safety, improves teamwork by enabling clear, efficient communication among diverse team members, and ensures better customer service by facilitating interactions with passengers from different linguistic backgrounds.

How to Improve Bilingual Communication Skills

Improving bilingual communication, especially for a crew member, involves enhancing both language proficiency and cultural understanding. Here are concise steps:

Practice Regularly : Engage in daily conversations in both languages. Utilize language exchange partners or platforms like Tandem or HelloTalk .

Learn Industry-specific Terminology : Familiarize yourself with common terms and phrases used in your field. Online resources like FluentU offer real-world videos including professional scenarios.

Cultural Sensitivity Training : Understand the cultural nuances and communication styles of the languages you're working with. Websites like Coursera offer courses on cultural intelligence and communication.

Feedback and Reflect : Regularly seek feedback from bilingual colleagues and reflect on your communication interactions to identify areas for improvement.

Use Technology : Leverage language learning apps like Duolingo for daily practice and tools like Google Translate for quick translations or understanding unfamiliar terms.

By integrating these strategies, a crew member can significantly enhance their bilingual communication skills, leading to more effective and efficient collaboration.

How to Display Bilingual Communication Skills on Your Resume

9. Conflict Resolution

Conflict resolution for a crew member involves identifying and addressing disagreements or disputes within the team through communication, negotiation, and problem-solving techniques to achieve a mutually acceptable solution and maintain a harmonious working environment.

Conflict resolution is crucial for a crew member to ensure a harmonious and productive working environment, minimize disruptions, and maintain effective teamwork and communication, essential for achieving goals and ensuring safety.

How to Improve Conflict Resolution Skills

Improving conflict resolution, especially for a crew member, involves developing key skills and strategies to handle disagreements effectively and maintain a positive working environment. Here are concise steps with useful resources:

Active Listening: Ensure you understand all perspectives by listening attentively. MindTools provides tips on how to listen actively.

Emotional Intelligence: Develop your emotional intelligence to better understand and manage emotions in yourself and others. Verywell Mind offers guidance on enhancing this skill.

Clear Communication: Communicate your thoughts and feelings clearly and assertively without being aggressive. HelpGuide has advice on improving communication skills.

Seek Common Ground: Focus on finding a mutually beneficial solution or compromise. Harvard Law School Program on Negotiation discusses strategies for finding common ground.

Use Mediation Techniques: When conflicts are complex, applying mediation techniques can help navigate the disagreement. Mediate.com outlines effective mediation strategies.

By implementing these strategies, a crew member can significantly improve their conflict resolution skills, leading to a more harmonious and productive work environment.

How to Display Conflict Resolution Skills on Your Resume

10. Microsoft Office

Microsoft Office is a suite of productivity applications that includes tools for word processing, spreadsheets, presentations, and email management, designed to facilitate document creation, data analysis, and communication for users, including crew members in various professions.

Microsoft Office is important for a Crew Member because it equips them with essential tools for document creation, data management, and communication, enhancing efficiency and productivity in their daily tasks and team collaboration.

How to Improve Microsoft Office Skills

To improve Microsoft Office skills as a Crew Member, focus on these concise steps:

Take Online Courses : Engage with platforms like LinkedIn Learning for in-depth tutorials on Office applications.

Practice Regularly : Consistent use enhances proficiency. Utilize Office Training Center for practice materials.

Use Templates : Start with Office’s built-in templates to learn document structuring and design.

Learn Keyboard Shortcuts : Master shortcuts for efficiency. A comprehensive list can be found on Microsoft’s Support Page.

Join Forums : Participate in forums like Microsoft Community for tips and troubleshooting.

Experiment with Features : Explore and experiment with less-known features to understand the full capability of Office tools.

By focusing on these steps, a Crew Member can significantly improve their Microsoft Office skills.

How to Display Microsoft Office Skills on Your Resume

11. Cleaning Protocols

Cleaning protocols for a crew member refer to the specific set of guidelines and procedures designed to maintain hygiene and cleanliness in a particular environment (such as a restaurant, airplane, or ship). These protocols outline the cleaning tasks, the frequency at which they should be performed, the appropriate cleaning products and equipment to be used, and the safety measures to be followed during cleaning operations.

Cleaning protocols are crucial for a crew member to ensure a safe, hygienic, and comfortable environment for all occupants, prevent the spread of diseases, and maintain the integrity and longevity of the facility or equipment they are responsible for.

How to Improve Cleaning Protocols Skills

Improving cleaning protocols for a crew member involves enhancing efficiency, effectiveness, and safety. Here are concise steps:

Assessment : Regularly evaluate current cleaning practices and identify areas for improvement. The CDC’s Cleaning and Disinfection for Community Facilities provides guidelines to start.

Training : Ensure all crew members undergo thorough training on new protocols. The OSHA's Training on Hazard Communication offers resources for handling cleaning chemicals safely.

Standardization : Implement standardized cleaning checklists to ensure consistency. The EPA’s List N Tool helps identify effective disinfectants against specific pathogens.

Equipment and Products : Upgrade to efficient cleaning equipment and EPA-approved disinfectants for better performance. Guidance on selecting products can be found through the EPA’s Safer Choice Program .

Feedback Loop : Create a system for feedback from crew members and facility users to continuously improve cleaning protocols. Methods for effective feedback collection can be explored in Harvard Business Review’s The Feedback Fallacy .

Monitoring and Auditing : Regularly monitor the implementation of cleaning protocols and audit their effectiveness. Tools and strategies for auditing can be found in ISSA’s Cleaning Management Institute offerings.

By following these steps and utilizing the linked resources, crew members can significantly improve their cleaning protocols.

How to Display Cleaning Protocols Skills on Your Resume

12. Scheduling Software

Scheduling software for a crew member is a digital tool designed to organize, manage, and communicate work shifts, tasks, and availability, ensuring optimal staffing levels and efficient work allocation.

Scheduling software is crucial for a crew member as it ensures efficient shift planning, reduces scheduling conflicts, and improves work-life balance, enabling a more organized and productive working environment.

How to Improve Scheduling Software Skills

To enhance scheduling software for crew members, focus on the following key areas:

User Experience: Make the interface intuitive and mobile-friendly to ensure easy access and usability for crew members on the go. User Experience Guidelines

Real-Time Updates: Implement real-time scheduling updates and notifications to keep crew members informed of any changes instantly. Real-Time Systems

Integration: Ensure seamless integration with other tools and platforms (e.g., communication apps, HR systems) for a holistic approach. System Integration

Customization: Allow for personalization of schedules based on preferences, skills, and availability to improve satisfaction and efficiency. Custom Software Development

Feedback System: Incorporate a feedback mechanism for crew members to suggest improvements, report issues, and influence future updates. Feedback in Software Systems

Compliance and Fairness: Adhere to labor laws and ensure equitable distribution of shifts to maintain legal compliance and fairness. Workplace Fairness

By focusing on these aspects, scheduling software can be significantly improved for crew members, enhancing their work experience and operational efficiency.

How to Display Scheduling Software Skills on Your Resume

Related Career Skills

• Crew Leader
• Crew Scheduler
• Membership Director
• Membership Manager
• Membership Coordinator

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Crew Member skills for your resume and career

Crew members need to have a range of technical and specific skills to succeed in their roles. They must be proficient in tasks such as cash handling, food preparation, and quality control. The ability to perform math calculations and maintain cleanliness is also crucial. For example, one crew member resume stated, "prepared foods and managed front counter sales/ordering process." Another crew member mentioned their ability to "operate large volume cooking equipment such as broilers, deep fat fryers, and cooking ovens."

In addition to hard skills, crew members need to possess certain soft skills to effectively communicate with customers and colleagues. They must be able to work well in a team, multitask, and provide excellent customer service. One crew member resume highlighted their ability to "maintain integrity of showroom through rotation of inventory and cleanliness compliant with customer and company standards." Another crew member mentioned their ability to "exercise multitasking skills, math skills, communication skills, great cleaning skills, and prep skills."

15 crew member skills for your resume and career

1. cleanliness.

Cleanliness is the state of being free from dirt, stains, or impurities. Crew members use cleanliness by maintaining the integrity of showrooms, rotating inventory, and adhering to established standards for appearance. They also ensure that federal regulations are met, prepare food according to cleanliness regulations, and use appropriate protocol to maintain a clean work environment. Additionally, they clean facilities daily to prevent contamination and maintain safety standards.

• Maintained integrity of showroom through rotation of inventory and cleanliness compliant with customer and company standards.
• Maintain cleanliness and appearance of interior and exterior of establishment in accordance to established standards.
• McDonald's Jobs (119,319)
• Wendy's Jobs (39,336)
• Burger King Jobs (25,873)
• Dunkin' Donuts Jobs (18,958)
• Taco Bell Jobs (15,965)

2. Basic Math

Basic math is a fundamental understanding of arithmetic operations like addition, subtraction, multiplication, and division. Crew members use basic math in various ways. For example, they calculate orders, handle cash and credit transactions, and maintain inventory. They also use basic math to give change and resolve customer complaints. In addition, they apply basic math skills when working with electronic cash registers.

• Conducted financial transactions for customers using basic mathematics.
• Utilized basic mathematical principles to calculate orders.

3. English Language

The English language is a means of communication that uses words, symbols, and grammar to convey meaning. Crew members use the English language to aid students in learning the English language. They also use it to communicate effectively with their team and customers.

• Work was done with the students to aid them in learning the English language.

4. Excellent Guest

Excellent guest refers to exceptional customer service. Crew members use it by providing excellent service, resolving issues, and fostering guest satisfaction. They also maintain clean work areas, upsell menu items, and empower their team to create positive experiences for guests.

• Position consisted of various Customer Service Responsibilities while providing an excellent Guest Experience.
• Provided excellent guest service and fostered guest satisfaction in fast-paced restaurant

5. Safety Standards

Safety standards are the guidelines and procedures put in place to protect people from harm. Crew members use safety standards in their job by ensuring they maintain a clean and sanitized work environment, following proper food handling practices, and adhering to health and safety protocols. They also follow proper equipment cleaning and sanitizing procedures and make sure their work areas meet safety standards. They ensure that they prepare food, receive payments, and maintain sanitation, health, and safety standards in work areas.

• Complete food and beverage preparation processes accurately and efficiently while maintaining proper food handling, sanitation and safety standards.
• Gained further awareness of common food safety standards & work environment safety standards; increased skill of communicating with customers

6. Food Products

Food products are items that are consumed by people. Crew members use food products by preparing them to be sold to customers, maintaining their quality and freshness, and performing cash transactions. They also engage in customer service, handle food products, and perform light maintenance.

• Produced food products quickly, accurately and to satisfaction in a fast-paced environment.
• Prepared food products to customer satisfactory and performed custodial duties.

Choose from 10+ customizable crew member resume templates

Math is a branch of study that deals with numbers, quantities, and shapes. Crew members use math to balance cash drawers and audit their own work accurately. They also use math to determine change back when imputed in the register wrong. They must possess the ability to review and understand procedures and possess general math skills. They must also use math skills to measure building supplies accurately. They must have good social and math skills to handle money and communicate effectively with customers.

• Exercised multitasking skills, math skills, communication skills, great cleaning skills, and prep skills.
• General math proficiency in order to balance cash drawer and audit my own work accurately.

8. Quality Products

Quality products refer to goods that meet certain standards of quality, performance, and reliability. Crew members use quality products in their job by ensuring that the products they serve are of high quality and meet the company's standards. They check the quality of products before serving them to customers, maintain clean equipment, and follow recipes to prepare food consistently and accurately. They also perform other assigned duties such as taking orders, preparing ingredients, and interacting with supervisors and coworkers to ensure timely and quality products are delivered. This focus on quality products is crucial to providing excellent customer service and maintaining customer satisfaction.

• Provided excellent customer service in a fast past restaurant environment while providing quality products in a timely and professional manner.
• Performed assigned workstation duties including cleaning and organizing, making quality products, preparing ingredients and taking orders.

9. Cash Handling

Cash handling refers to the process of receiving and managing cash payments. Crew members use cash handling to process transactions, reconcile tills, and maintain proper sanitation in the work environment. They also use it to prepare food orders, restock shelves, and perform light cleaning duties. In addition, they must provide excellent customer service and maintain a positive attitude while working fast and efficiently.

• Refined cash handling and customer service skills resulting in great customer satisfaction
• Performed cash handling as a cashier periodically while multitasking cooking.

10. Customer Orders

Customer orders refer to the items that customers request or purchase from a business. Crew members often use customer orders to process payments, fulfill requests, and ensure that orders are completed correctly. They take orders from customers, operate cash registers, and maintain a clean working environment. They also use electronic ordering systems to communicate with coworkers and document sales and inventory. For example, they may use a point-of-sale system to accurately calculate the customer's bill and process their payment.

• Execute daily inventory management activities to ensure customer orders could be fulfilled completely and expeditiously.
• Processed customer orders and payments, focusing on customer satisfaction and upholding health standards and guidelines

11. Exceptional Guest

Exceptional guest experiences are personalized and tailored to each customer's needs. Crew members use exceptional guest services to ensure customer satisfaction by providing food and handling requests. They also assist with food preparation, handle register transactions, and maintain a fast-paced atmosphere while serving food and drinks.

• Learned all positions of restaurant and provided exceptional guest experience.
• Created an exceptional guest experience to ensure customer satisfaction.

12. Customer Service

Customer service is providing support and assistance to customers. Crew members use customer service by interacting with customers, answering phones, and providing a positive experience. They also maintain knowledge of company policies and focus on producing quality food and services. They process transactions, handle money, and keep the area clean and stocked to ensure customers have an exceptional experience.

• Deliver excellent customer service as a member for the food preparation team routinely interacting with colleagues and customers
• Provide excellent customer service to create an extraordinary experience for every customer.

13. Ice Cream

Ice cream is a frozen dessert made from milk, cream, sugar, and flavorings. Crew members use ice cream by scooping it into cones, bowls, and sundaes, and preparing specialty items like banana splits, smoothies, and milkshakes. They also operate cash registers, restock supplies, and answer customer questions about ice cream and other frozen desserts. For example, a crew member might greet customers, scoop ice cream, and ring up all purchases in a friendly and efficient manner.

• Prepared ice cream and other frozen desserts based on customer's specifications accurately.
• Scoop ice cream and create specialty items such as banana splits, cookies, brownies, smoothies and milkshakes as requested.

14. Quality Food

Quality food refers to food that meets high standards of taste, appearance, and safety. Crew members use quality food by preparing and serving it to customers. They work with others to ensure accuracy and high-quality food, maintain focus on producing quality food while providing excellent customer service, and follow guidelines to create quality food. They also handle food properly to ensure freshness and serve quality food within safety procedures.

• Partnered with other crew members to provide high-quality food preparation within a major fast-food corporation.
• Delivered energetic and friendly customer service along with ensuring speedy delivery of quality food.

A POS, or point-of-sale, system is a way for businesses to manage sales. Crew members use POS to handle transactions, enter orders, and process payments. They also use it to manage inventory, perform cash handling, and reconcile cash drawers. POS systems are used in many different types of businesses, making it a valuable skill for crew members to master.

• Cashier experience, service and entered orders into POS system; conducted inventory; and performed cash handling and food handling.
• Perform all cash transactions, promote product to customers and perform opening and closing cashier duties on the POS terminal.

12 Crew Member Resume Examples

Build a professional crew member resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12 + resume templates to create your crew member resume.

What skills help Crew Members find jobs?

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List of crew member skills to add to your resume

The most important skills for a crew member resume and required skills for a crew member to have include:

• Cleanliness
• English Language
• Excellent Guest
• Safety Standards
• Food Products
• Quality Products
• Cash Handling
• Customer Orders
• Exceptional Guest
• Customer Service
• Quality Food
• Quality Customer Service
• Food Preparation
• Customer Satisfaction
• Clean Environment
• Food Safety Procedures
• Drink Orders
• Customer Complaints
• Drive-Thru Window
• Computer System
• Front Counter
• Cash Registers
• Cash Drawers
• Cooking Surfaces
• Cooking Food
• Deep Fat Fryers
• Excellent Dining
• Service Issues
• Deep-Fat Fryers
• Clean Lobby
• Display Cases
• Store Training

Updated February 16, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Crew Member Related Skills

• Associate Food Scientist Skills
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• Cook/Server Skills
• Crew Person Skills
• Crew Trainer Skills
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• Food Handler Skills
• Food Prep Skills
• Food Preparer Skills
• Food Service Attendant Skills
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• Fry Cook Skills
• Kitchen Crew Skills

Crew Member Related Careers

• Associate Food Scientist
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A Captivating Resume for Crew Member Example

Crew members make it possible for us to go to our favorite fast-food restaurants and enjoy our best meals. They are some of the best multitaskers performing many duties while at work to ensure the customers are satisfied and have what they need. A crew member job is a great way to get started in the food service industry. However, you will need a resume for crew member that sets you apart from the other applicants because the industry can be very competitive.

Example of Crew Member resume

James Doyle ‍ Crew Member 678-941-354 [email protected] Northbrook, IL

Professional summary

Resourceful and committed crew member willing to take on a serving role to support increased customer satisfaction and efficient restaurant operations. Proficient in food prep in line with safety and quality standards, with a positive attitude and a flexible schedule.

• Work experience

Culver’s Crew member January 2016-August 2018

• Prepared food for various recipes by washing, peeling, and cutting/dicing ingredients, maintaining all safety standards.
• Used approved recipes and ensured quality, temperatures, and standard portions to serve specialty foods of the highest standards.
• Packaged carry-out containers for delivery to customers and arranged food items on serving trays.

Chipotle Mexican Grill Crew Member June 2014-December 2015

• Supervised inventory and cash control procedures to ensure compliance with all company policies.
• Provided customers with resolutions to their issues and provided the supervisor with pertinent information to ensure customer satisfaction.
• Cooked and prepared food orders from the drive-thru window and front counter, ensuring quality control.

High School Diploma Glenbrook North High School May 2014

• Problem resolution
• Excellent customer service
• Multitasking
• Strong communication skills
• Cash register operation
• Effective sales techniques
• Food and beverage pairing
• Flexibility

Additional activities

Awards/honors

Best employee of the month 10/15

If you’re considering a job at your local fast food restaurant, then you’re in the right place! This guide, our resume builder and our resume examples will be very useful in helping you craft a professional resume that gets the hiring manager’s attention.

The perfect resume template or resume builder can also come in handy if writing a resume is a challenging task for you. These help you structure your resume and organize your thoughts to ensure you do not leave out any essential sections.

It is also important to note that crew members are also in other settings such as fashion events, aviation and cruise liners. However, today’s article will focus on crew members in the food service industry, and we’ll help you write a resume that allows you to beat the competition and get that job.

Throughout the 10-year period of 2019 to 2029, employment of food and beverage serving and related workers is forecast to grow much faster than the average for all occupations ( U.S Bureau of Statistics ).

Employers of those workers can be found in a wide range of industries, including restaurants and other eating places, traveler accommodation, special food services, kindergartens and secondary schools, and nursing care facilities.

The average salary for combined food preparation and serving workers, including fast food at the entry-level, early-career, mid-career, and late-career level, is $9 per hour. An experienced worker gets $14 per hour, including tips, bonuses, and overtime pay ( Payscale ).

How to make a Crew Member Resume

As you perform various duties that require certain skills and experience. The best way to showcase these skills and prove to the hiring manager you are the best person for the job is by having an impressive and professional resume.

Writing a resume that stands out is not an easy task for most people, but you can use some crew member resume examples to help guide you with your resume. It is also important to check the job description and personalize your resume to suit the requirements of the job you are applying for.

Some of the ways you can personalize your resume include:

• Choosing the right format for your resume because it’s the first thing the hiring manager will notice.
• Using keywords and action verbs that are usually in the job description to beat the ATS systems.
• Constantly tailoring your resume to suit the job you are applying for to avoid using a generic resume for different applications

The layout of a Crew Members Resume

The layout of your resume should be one page long, have the right font and font size, and single or 1.5 spacing. Some of the fonts you should consider include Arial, Calibri, Times New Roman or Cambia, while the font size should be 10-12pt.

The structure of a Crew Members Resume

The best format for your resume is the reverse-chronological order. It focuses on experience and is a favorite of hiring managers since it is easy to scan on ATS systems.

The structure of your crew member resume should have the following:

• A header section
• Resume summary/resume objective
• Education section
• Skills section
• An additional section (awards/honors, certifications, interests, volunteer work, and languages)

Start with the Header of the Crew Member Resume

The header is the first section of your resume. It contains your personal information, including your full name, job title, contact information and a link to your LinkedIn profile, website or career blog (optional).

Example of a good header for Crew Members

Heather Bradley

Crew Member

785-211-347

Elmsford, NY

linkedin.com/in/heatherbradley

Example of a bad header for Crew Members

85 Dancing Dove Lane

House number 05

Date of birth 02/01/1989

Is a photo required on the Crew Members Resume?

You don’t need a photo on your resume because most recruiters say that it increases the chances of discrimination and unconscious bias. Many U.S. companies revealed in a study that they would not consider an applicant with a photo on their resume.

Choosing your Crew Members Title

The title on your resume depends on the company and the job you are applying for. The mistake that some job seekers make is using one title for multiple applications. You need to personalize each title to match the job you are applying for. Otherwise, you’ll miss out on the job opportunity.

Professional summary for Crew Members

The professional summary introduces your resume by highlighting your top achievements, experience and skills. This section is vital because it also determines whether the recruiting manager will read the rest of your resume or not. It needs to be short but have all the information that will immediately get the recruiter’s attention.

Skilled Crew Member with eight years of food service experience. Able to efficiently take food orders, handle special requests, prepare specialty foods, use the cash register and perform cleaning duties. Excellent communicator with the ability to calmly multitask in a busy establishment and offer good customer service.

Dependable and accurate Food Service Worker with experience in safe food preparation, serving food and maintaining cleanliness in the establishment. Looking for a new job opportunity.

Work Experience in the Crew Member Resume

The work experience section is a vital section of your resume that showcases your previous experience and expertise in the food industry. Recruiting managers use this section to determine what you can do based on your previous work history. If you have years of experience under your belt, you can use the reverse chronological format to showcase your experience and make it easy for the recruiter to see it on your resume.

Describe your professional experiences on your Crew Member Resume

Jobs do not always require experience because you can easily learn on the job. However, if you have relevant experience, you should add it to your resume to increase your chances of getting the job. If you don’t have the required experience, you can add any other experience and show the transferable skills you gained that you can use in your new position.

You can check out our resume templates that will help you organize your previous experiences in a way that helps you stand out. When listing the work experience, you will start with the name of the previous workplace, the job title and the years spent at each workplace.

Examples of professional experiences for a Junior Crew Member

Pete’s Saloon and Restaurants

June 2017-July 2020

• Took stock of food products and supplies, including garbage containers, food trays and food warmers so they could be reordered as needed for fast food restaurants.
• Helped other crew members and co-workers cook food, serve food, take any special food orders from customers and do other extra tasks at special events.
• Prepared the food required by customers using specific methods and ensured the restaurant seating area was clean and ready for guests.
• Cooked and packaged large batches of food such as fried chicken and hamburgers.

Examples of work experience for Senior Crew Member

Rini’s Restaurant and Wine Bar

Senior Crew Member

August 2014-May 2017

• Assigned tasks to other employees and trained new employees to ensure they conducted themselves in a professional demeanor, upholding the company standards.
• Scheduled duties and led performance reviews to ensure the crew members gave friendly customer service to the clients.
• Read food order slips and directed crew members to receive verbal instructions from the drive-thru windows and cater to all clients in a timely manner, even with changing customer volume levels.

Education in the Crew Member Resume

The job does not always require formal education because you can get some on-job training. However, if you have any educational qualifications, you should add them to this section. This can help you a great deal, especially in an industry that is so competitive.

Every job has different educational requirements, so you need to check the job description and add the required qualifications.

Should you start with education or work experience for a Crew Member Resume?

You can start with education or experience. If you choose the reverse-chronological format, which focuses on experience, you will start with experience. However, if you choose the functional resume format which focuses on your skills, you can start with education and skills.

How to properly list your education in a Crew Member Resume?

You will start with your most recent educational qualifications, and you can leave out the high school diploma if you have a Master’s degree. When listing your education, you will start with the name of the degree, name of the school, location, and graduation year. You can also add the GPA if it’s impressive and will help your resume stand out.

Example of the education section of a Crew Member Resume

Bachelor’s Degree in Hospitality Management

Pace University

High School Diploma

Alexander Hamilton High School

December 2010

Skills to put in the Crew Member Resume

Every job requires specific skills to perform the duties efficiently and this position is not any different. If you check the job description, you will probably find some of the required skills and add them to your resume. This can also help you beat the ATS systems.

What are the main skills sought for in a Crew Members Resume?

Some of the skills you should have on your resume include:

• Inventory management
• Basic knowledge of various food items
• Proper food handling methods
• Food preparation
• Table setting arrangements
• Point of Sale (POS) system operations
• High-volume dining
• Time management
• Interpersonal skills
• Communication skills
• Multitasking skills
• Attention to detail
• Organizational skills
• Professional demeanor

What skills for Junior Crew Members?

• Menu memorization
• Safe food handling
• Food safety understanding
• Effective customer upselling
• Seating assignment preparation
• Dish preparation
• Conflict and dispute resolution
• Prompt table clearance
• Operating the cash register

What skills for qualified Senior Crew Members?

• Creative problem solving
• Special dietary requirements
• Taking food orders
• Training new employees
• Leadership skills
• Customer satisfaction
• Service prioritization
• Regulatory compliance

Write the Ideal Resume Hook for a Crew Member Resume

A resume hook can be a quote, testimonial, personal description or achievement that you add to your resume to set you apart from the other applicants. It highlights your top achievements and shows your value proposition to your future employer.

Example of a tagline for Junior Crew Members

Dedicated crew member with two years of experience engaging with customers and providing excellent customer service in the restaurant industry. Proven ability to increase restaurant sales, promote menu items, and upsell 18% of customers served to increase revenue and staff tips.

Sample tagline for Senior-level Crew Members

Motivated restaurant professional with ten years' experience in FOH and BOH functions. Communicator and leader who pays attention to details, enjoys upselling, and is passionate about service excellence.

Additional Headings for your Crew Member Resume

Job hunting can be challenging, but one thing that can make it easier is having a professional resume that gets the hiring manager's attention. An additional section helps your resume stand out by showing the recruiting manager what other qualifications make you a unique candidate. Some of the sections you can add to your crew member resume include volunteer work, interests, certifications, awards/honors, languages and computer skills.

Let's look at some of these sections in detail.

Computer skills and certifications in a Crew Member Resume

Most resume samples list the computer skills in the skills section, and while this is okay, there is a high chance of the hiring manager missing these skills. It is always better to list them in their section to make it easy for the recruiting manager to see them, even when they only take a glance at your resume. Some of the computer skills that will look good on your resume include proficiency in Microsoft Office and proficiency in the POS system.

If you have any certifications, you should list them under this section instead of the education section. This is because it makes it easy for the hiring manager to see them. A valid driver's license is an added advantage for a crew member’s resume because some jobs may require deliveries made to clients. Some of the certifications that will help your resume look good include:

• ServSafe training and certification programs
• Foodservice Management Professional certification.

Interests in a Crew Member Resume

Every hiring manager wants a diverse candidate, so don't leave out your interests, especially if they fit the profile. Your interests can help set you apart from the other candidates and allow you to beat the competition. Some of the interests that can help your resume include blogging, podcasting, and sporting activities that help you build your physical stamina and socialize with other people. Ideally, they should be directly related to the position in some way.

Languages in a Crew Member Resume

A bilingual candidate always stands out, especially for this position as it can involve interacting with customers of different nationalities. If you can speak multiple languages, you should list this skill separately to ensure the recruiting manager does not miss it. When listing the languages, you will use the official language reference as follows:

• Germany's Goethe-Zertifikat (70%) or higher is required.
• TOEFL for English
• DELF for French (with a score of 60% and above)

Summary: Key Points for Writing a Perfect Crew Member Resume

Let's look at a breakdown of the main takeaways from this article:

• The right format is key because it's the first thing the recruiting manager sees when looking at your resume.
• The right keywords and action verbs help ensure your resume is not filtered out by the ATS systems.
• You need a resume summary/objective that will interest the recruiter in reading the rest of your resume.
• Your crew member resume should be one page long because some recruiters toss out resumes that are longer than a page. If you have a lot of work experience, you can add an extra page, but it shouldn't be more than two pages.
• Any additional qualifications should have their section to ensure the recruiting manager does not miss them.

Write a Cover Letter That Goes With Your Crew Member Resume

A cover letter allows you to summarize some of your top achievements and express your passion for the job. While most recruiting managers do not ask for cover letters, it is important to accompany your resume with one as this helps your job application stand out. It is important to keep it short and avoid repeating what is already in the resume.

Frequently Asked Questions for a Crew Member Resume

How do you describe a crew member on a resume.

Your resume should be divided into sections, including the header, resume summary/objective, work experience, education, skills and an additional section. All these sections should showcase your qualifications to help you get the job.

What is a crew member job description?

The job has various duties, including welcoming guests to the establishment, serving them in a timely manner, using the cash register, working with co-workers to meet specific sales goals for each shift, cleaning and arranging the establishment to ensure the guests are comfortable, among many others.

Is crew member a job title?

Yes it is, however, as we mentioned earlier, there are other settings such as aviation, cruise liners and film production sets, so it is necessary to specify the title and personalize it for each position you apply to.

What are the skills of a service crew?

Some of the skills of a service crew include time management, excellent customer service, communication skills, problem-solving, proper food handling methods, interpersonal skills, multitasking skills and food preparation.

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Service Crew Job Description Example

What Does a Service Crew Do?

Service crew members are individuals that serve customers directly in a business organization, like a restaurant, hotel, and even cruise ship. However, restaurants seem to be the most places they are employed.

The service crew job description entails providing services to customers, such as drinks and foods in the friendliest manner possible.

For the fact that these workers come in contact with a lot of people daily, it is important that they possess rather cheery dispositions, and also be most willing to greet clients as they come into the restaurant.

They should be available to take orders from clients and should have the ability to serve clients satisfactorily.

The role of a service crew member also involves cleaning up the tables after clients are through with their meals.

In addition to serving foods, they also provide helping hand at the kitchen.

He/she should possess great hospitality skills; while some of them may not have the required skills at the start, they however, have the opportunity to learn on the job.

Service crew members are responsible for deal transactions and are also needed in bill processing.

Their work description also includes carrying out their tasks following high level of hygiene policies and standards.

They would have to work under pressure sometimes, especially during rush hours in restaurants.

They should therefore be able to cope with stress and do their works efficiently in such conditions without taking it out on clients.

Other duties food service crew members perform include presenting menus to clients and participating in line cooking and prep cooking in certain restaurants.

Aside providing service to clients, the crew member must also ensure that clients are satisfied with the services he/she has provided.

Service crew members are required to work very fast, keeping in mind that there are so many clients to serve, especially during rush hours.

They are also expected to pay full attention to happenings around them and consistently clean their work stations and keep the place well organized always.

They are also expected to be cautious and careful when dealing with clients.

Their conduct will determine to a great extent how satisfied customers will be, if they would want to come back for more service or not.

A crew member must therefore ensure that clients have highly enjoyable experience when patronizing the restaurant.

In most instances, the service crew members are employed as waitresses and waiters. They equally handle payments in addition to the other duties discussed earlier.

Some service crew members can also work as bartenders where they are saddled with the responsibilities of taking drink orders from customers and serving them with wine, beer, or any other drink of their choice.

If you are expecting to start work as a service crew member, here is a job description example containing typical duties, tasks, and responsibilities you may be asked to execute:

• Welcome customers as they come into the restaurant
• Help customers to settle down and also take their orders
• Process customers’ orders and generate their bills
• Provide answers to queries presented by clients regarding services and offers made available by the restaurant
• Clean all tables after clients have left and get such tables prepared for the next set of clients
• Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients
• Assist kitchen staff and outdoor delivery staff whenever such assistance is required
• Maintain chart of all available deals and products periodically and refresh such chart on daily basis.

Service Crew Resume Preparation

Preparing a resume for the job of service crew can be made easy by using the sample job description shown above in creating the resume’s work history section.

Using the duties and responsibilities of a service crew member expressed in the work description in your resume will convince the employer of your experience on the job. However, make sure you truly have carried out such duties.

Requirements – Skills, Knowledge, Abilities – for Service Crew Role

The following are skills, abilities, and knowledge employers would generally look out for when hiring a service crew member because they have been found to boost job performance:

• Education: High School Diploma
• Bilingual or multilingual ability and several years of working experience are added advantage
• Possess complete information regarding all approved hygiene policy and standards
• Ability to carry out required tasks in an accurate manner
• Ability to maintain composure during rush hours
• Ability to present bills, take orders and deliver them to clients in a timely manner
• Possess willingness to assist kitchen staff
• Ability to deliver top quality customer service and assistance
• Ability to recommend meals, side orders, and deals to customers
• Possess good knowledge and understanding of menus and be willing to direct clients on how to make their choices from the menu
• Possess skills in proper handling of kitchen equipment, like soda machines, microwaves, and fryers.

Service Crew Skills for Resume

The skills set provided above has earlier been said to be what employers usually require from applicants vying for the role of service crew, therefore, you can apply it in making the skills section of your resume and increase its strength in getting employers’ attention.

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Search resuming for 6 missing and presumed dead after Francis Scott Key Bridge collapse in Baltimore

By Brian Dakss , Kerry Breen , S. Dev

Updated on: March 27, 2024 / 5:42 AM EDT / CBS News

The search was to resume Wednesday morning for six people missing and presumed dead in the wake of the collapse of the Francis Scott Key Bridge in Baltimore. It crumbled early Tuesday  after a support column was hit by a large container ship that had lost power, sending people and vehicles into the Patapsco River, authorities said.

Two people were rescued from the water Tuesday.

All eight people were part of a construction crew that was filling potholes on the bridge at the time, Rear Admiral Shannon Gilreath of the U.S. Coast Guard said at a news conference Tuesday evening. Jennifer Homendy, the chair of the National Transportation Security Board, said Tuesday afternoon that the workers were employed by a local company, Brawner Builders. 

One of the rescued workers was unhurt. The other was treated at the University of Maryland Medical Center and has been discharged, CBS News Baltimore reported. 

Search and rescue operations were suspended at 7:30 p.m. ET as officials transitioned to recovery efforts.

"Based on the length of time that we've gone in this search, the extensive search efforts that we've put into it, the water temperature — that at this point we do not believe that we're going to find any of these individuals still alive," Gilreath said.

Col. Roland Butler Jr., with Maryland State Police, said conditions in the water, including changing currents, low visibility and sharp metal objects, made it dangerous for divers and first responders. 

Divers were to begin recovery operations at 6 a.m. ET Wednesday, Butler Jr. said, adding that officials didn't know where the victims are located.

The nonprofit organization CASA identified one of the missing workers as Miguel Luna, from El Salvador. "He is a husband, a father of three, and has called Maryland his home for over 19 years," CASA executive director Gustavo Torres said in a statement Tuesday night.

Guatemala's Ministry of Foreign Affairs said two of the missing workers were from that country. One was 26 years old and the other was 35 years old, according to the ministry. The state's consul general was on site assisting the affected families.

Honduras' Deputy Foreign Affairs Minister Antonio García told The Associated Press a Honduran citizen, Maynor Yassir Suazo Sandoval, was missing. García said he'd been in contact with Suazo's family.  

The Mexican Embassy in Washington said there were Mexicans among the six as well.

Maryland Gov. Wes Moore said at an earlier news conference   Tuesday afternoon, "There is not a single resource we will hold off on deploying ... to make sure that this search and rescue operation is carried out to its fullest intent."

"Our hearts are with the families and loved ones of the victims," Moore said in a Tuesday evening statement after the rescue efforts were called off. "We will continue to work in partnership with leaders at the local, state, and federal levels to ensure that we can provide all those affected with the closure they deserve."

Maryland Democratic Rep. David Trone told CBS News recovery efforts will likely be conducted with underwater drones. He said the drones will be able to locate the vehicles and that authorities have identified one in particular that likely has casualties.

Jeffrey Pritzker, executive vice president of Brawner Builders, told The Associated Press the construction crew was working in the middle of the bridge's span when the crash happened. 

"This was so completely unforeseen," Pritzker said. "We don't know what else to say."

"We take such great pride in safety, and we have cones and signs and lights and barriers and flaggers," he added. "But we never foresaw that the bridge would collapse."

Moore declared a state of emergency shortly after the collapse, saying in a statement that "we are working with an interagency team to quickly deploy federal resources from the Biden Administration. We are thankful for the brave men and women who are carrying out efforts to rescue those involved and pray for everyone's safety."

The ship — the Singapore-flagged Dali — was operated by charter vessel company Synergy Marine Group and was chartered by Maersk, carrying Maersk customers' cargo, the companies said. 

There were 22 crew members, including two pilots, aboard the ship, according to a statement from Synergy. All 22 are Indian nationals. Synergy said it had activated its incident response team and is cooperating with state and federal officials. Homendy said the NTSB is communicating with Singaporean officials as part of their investigation. 

Wiedefeld said that FBI was on the scene "to see if there was any terrorism connection, which there is not." 

William DelBagno, the special agent in charge of the FBI's Baltimore field office, said at a subsequent news conference that "there is no specific or credible information to suggest that there are ties to terrorism in this incident." 

An FBI official told CBS News FBI dive teams had joined in the search for the missing and that the FBI underwater search and evidence response team was in the water. The FBI has also sent a victim specialist to assist families impacted by the incident. 

The NTSB said Tuesday morning that it had dispatched a 24-person team to investigate the incident. At the time, the team was waiting to board the ship to enable search and rescue operations to continue, and it hoped to access recordings from the ship Tuesday night or Wednesday, Homendy said.  

The U.S. Army Corps of Engineers, Baltimore District, said it would provide some 1,100 specialists to help in the recovery. 

"In accordance with USACE's federal authorities, USACE will lead the effort to clear the Federal channel as part of the larger interagency recovery effort," the USACE said. "Together with local, state, and federal partners, they are working closely to determine the key actions required to remove the fallen bridge."

Ship had a "power issue" before the collision

Officials have confirmed that the ship lost power right before the collision. Moore said the crew notified authorities of a "power issue." 

Two U.S. officials told CBS News multiple alarms rang out on the ship, alerting pilots and crew to an issue on board. The crew ran several system tests to attempt to remedy the loss of propulsion from the motor, but the tests proved unsuccessful. At that point, the pilot alerted the Maryland Department of Transportation and the Maryland Transit Authority. 

Roughly two minutes elapsed between when the ship's pilot notified state authorities of an issue on board and when the bridge collapsed, Baltimore County Executive John Olszewski said.

Officials said in a news conference that the call allowed officials to order a mayday and stop traffic onto the bridge.

Moore said that the decision to stop traffic onto the bridge "saved lives last night." Baltimore Mayor Brandon Scott told CBS News the mayday call "saved many lives" and allowed emergency personnel to get to the scene quickly.  

Officials did not clarify how many vehicles were on the bridge at the time of the collapse. Infrared video showed that vehicles did enter the water, but it's not clear if those vehicles had occupants. Multiple vehicles remained in the river as of mid-morning. 

Homendy said it was too early in the investigation to clarify an exact timeline of events for the accident. 

The ship's crew made an effort to deploy the anchor, though it remains unclear how much progress was made, multiple officials said.

"If it lost steering and power, then basically it's a dead ship just being carried by the current or its own momentum," James Mercante, the president of the New York Board of Pilot Commissioners, told CBS News.

He said video shows a "big, big puff of black, real dark black smoke" which might indicate that the vessel's power was "restored at the last minute" and that the pilot was "attempting to make an emergency maneuver" to prevent the collision. However, it would be difficult to stop the 900-foot-long vessel. 

"It would take quite a while — probably the length of five [or] six football fields — to bring that ship to a stop, even after dropping the anchors, because of its power and momentum. This is a behemoth," Mercante said. 

"An unthinkable tragedy"

The Baltimore mayor headed to the scene and told reporters at a morning briefing that  the collapse was "an unthinkable tragedy."

"We have to first and foremost pray for all of those who are impacted, those families, pray for our first responders and thank them," Scott said.

A witness  told CBS News Baltimore  the sound of the collapse was massive, shaking his home. 

"Earthquake — sounded like a big bash of thunder," the resident said. "And then just like I said it felt like an earthquake, the whole house vibrated. Like my house was falling down."

The man said he never thought in his "wildest dreams" he would see something like this happen. 

Shipping in and out of the Port of Baltimore has been halted. Moore said that it was too early to estimate how long it would take to rebuild the bridge or for shipping to resume. 

"Our exclusive focus is on saving lives. Our exclusive focus is on search and rescue," he said. 

Location of the Key Bridge in Baltimore

The Francis Scott Key Bridge spans the Patapsco River, a key waterway that serves with the Port of Baltimore as a hub for East Coast shipping. 

CBS News Baltimore reports that the 1.6-mile span was used by some 31,000 people per day and carried 11.5 million vehicles annually.

The Maryland Transportation Authority  said  all lanes were closed in both directions on I-695.  Traffic was being detoured to I-95 and I-895.

All ship traffic at the port, the second-largest seaport in the mid-Atlantic region, has been halted. According to Census data, the Port of Baltimore handled more than $80 billion in imports and exports in 2023, marking a 20-year record.

The Baltimore Sun reports that the port is going to lose some $15 million per day in economic activity due to its closure. The newspaper cites Daraius Irani, chief economist at the Regional Economic Studies Institute at Towson University, as coming up with that estimate.

According to a CBS News  report , the port directly supports 15,300 jobs, while another 140,000 in the area are related to port activities. The jobs provide a combined $3.3 billion in personal income.

The bridge, which opened in 1977, is named after the writer of "The Star-Spangled Banner." 

U.S. Transportation Secretary Pete Buttigieg said on social media that he's "spoken with Gov. Moore and Mayor Scott to offer USDOT's support following the vessel strike and collapse of the Francis Scott Key bridge. Rescue efforts remain underway and drivers in the Baltimore area should follow local responder guidance on detours and response."

—Pat Milton, Nicole Sganga and other CBS News and CBS News Baltimore staff members contributed reporting.

• Francis Scott Key Bridge
• Bridge Collapse
• Patapsco River

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Baltimore bridge collapse: what we know about the bridge, ship and port

Biden laments ‘terrible accident’ as six people still missing after Francis Scott Key Bridge snapped from collision with vessel

A bridge in the US city of Baltimore has snapped and collapsed after a ship collided with one of its support columns. Rescuers are searching the water for survivors and the state’s governor has declared a state of emergency.

Joe Biden has said search and rescue efforts remain a “top priority”, as six people are still missing. The president added there was no evidence the collapse of the bridge was intentional, calling it “a terrible accident”.

Here is what we know about the bridge, the ship and the port.

Baltimore’s 1.6-mile (2.57km) Francis Scott Key Bridge was built out of steel and opened in 1977. With four lanes, the bridge is part of Interstate 695 and served as a major route along the ring road that encircles the city in the US state of Maryland.

It is named after the author of the American national anthem, The Star-Spangled Banner. The Maryland governor, Wes Moore, said the bridge had been “fully up to code” before Tuesday’s collision and collapse, indicating it met safety standards.

Live video posted on YouTube showed the ship ploughing into the bridge in darkness, with its main section collapsing into the Patapsco River below.

Several vehicles fell into the water, and officials said eight construction workers assisting with a project fell off. Six people remained unaccounted for.

One official said that sonar had detected cars in the water, which is about 50ft (15 metres) deep.

The National Transportation Safety Board is dispatching a team to investigate the disastrous collapse. Andrew Barr, an expert in civil and structural engineering at the University of Sheffield, said: “The video doesn’t show any obvious structural deficiencies with the bridge, but it will not have been designed to survive a head-on collision with such a large vessel.”

Ship-tracking data showed a Singapore-flagged container ship, the Dali, at the location of the bridge where the accident occurred at about 1.30am ET (0530 GMT) on Tuesday.

The Dali, a 290-metre (948ft) cargo vessel, left Baltimore at 1am and was headed for the Sri Lankan capital, Colombo, according to the maritime data platform MarineTraffic. The shipping company Maersk said it had chartered the vessel.

The Maritime and Port Authority of Singapore (MPA) confirmed that the vessel was registered in Singapore and said the agency was coordinating with the US Coast Guard and the ship’s management company to help. It also said it would investigate the incident itself.

Moore said the ship had lost power around the time it hit the bridge and the vessel’s crew had issued a “mayday” radio call. The ship then appeared to catch fire as part of the bridge collapsed over it, sending plumes of thick, black smoke into the air.

The shipping company Maersk said that it chartered the container ship in Baltimore, with the operator named as Synergy Marine Group. Maersk confirmed that there were 22 crew, and said they were all Indian. None of them were Maersk crew or personnel.

Reuters cited the manager of the ship, Synergy Marine Group, as saying the crew, including the two pilots, had been accounted for and there were no reports of injuries onboard.

Maersk added that there were 4,679 containers on board, roughly half of its 10,000 capacity.

The same vessel was also involved in a collision in 2016 in Antwerp, Belgium, according to VesselFinder and the maritime incident archive Shipwrecklog. At the time, the stern scraped the side of the quay, significantly damaging several metres of the hull. There were reportedly no injuries or adverse pollution and the weather was reported to be fine at the time. The incident was reportedly blamed on the ship’s master and pilot onboard.

The harbour is one of the busiest in the country and an important hub for shipping on the US east coast, especially in transporting road vehicles. It also handles farming, construction machinery and coal, according to a Maryland government website.

Port traffic was suspended until further notice after the bridge collapse.

Agencies contributed to this report

• Baltimore bridge collapse
• Water transport
• Shipping industry
• Asia Pacific

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