cnc service engineer resume sample

CNC Service Engineer Resume Samples

A CNC Service Engineer works in a manufacturing and industrial setting and is accountable for installing, maintaining, and repairing Computer Numerical Control – CNC machines. Major roles and responsibilities associated with the post are listed on the CNC Service Engineer Resume as – diagnosing and troubleshooting machine issues, performing regular preventive maintenance, calibrating CNC equipment to ensure optimal performance, assessing the machine performance to improve its efficiency, and providing technical support to operators. These professionals also collaborate with design and engineering teams to implement machine upgrades and modifications to enhance productivity.

To excel in this role, the candidate must possess a strong problem-solving skill, in-depth knowledge of CNC systems, and their software, and proficiency in electrical and mechanical systems. To be effective in this role, the CNC Service Engineer is expected to stay current with the latest developments in CNC technology and be able to understand and address machine-related issues. Education requirements for this role include at least a high school diploma or GED, although many employers prefer candidates with a post-secondary degree or certification in relevant fields such as mechanical engineering or electronics.

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CNC Service Engineer Resume

Summary : As a CNC Service Engineer, experience with machine tool integration and robotic systems is highly desirable, worked under pressure with strict deadlines and strong verbal and written skills, troubleshooted and serviced all types of CNC machines, and commissioned and installed all types of CNC machines.

Skills : Technical Proficiency, Mechanical.

Description :

• Experienced with Fanuc and Mitsubishi controller.
• Prepared standard operating procedures for all service activities.
• Provided after-sales service support at the customer site as and when required.
• Oversaw as and when required to service CNC machines.
• Experienced in repairing & troubleshooting CNC Machining Centre & CNC Lathe.
• Set demo goals and develop strategies for CAM Software.
• Contacted potential and existing customers for discovery calls.

Summary : As a CNC Service Engineer, handled customer questions, inquiries, and complaints, trained and online offline support, Provided out of job at the client place, and managed the complaints with CAD CAM software programs.

Skills : Electrical Skills, Problem-Solving.

• Built and maintained a CRM database, and met daily, weekly, and monthly demo targets.
• Installed, troubleshooted, and performed preventive maintenance service for Machine Tools.
• Arranged demonstration of machine and equipment as per clients' request.
• Provided professional, courteous, and timely solutions to clients.
• Reviewed, supported, and modified production processes at clients' sites.
• Performed maintenance services by reading technical manuals and schematic drawings.
• Documented and maintained all service-related contracts and services offered.

Headline : As a CNC Service Engineer, organized technical, operational, and maintenance training for clients. Responsible for promoting and performing maintenance services on CNC machines, providing after-sales technical support and training to clients.

Skills : Programming Knowledge, Computer Literacy.

• Responsible for repairing and replacing mechanical, hydraulic, and electrical parts and components.
• Responsible for guiding clients over the telephone and by personal visit on the use of machinery and equipment.
• Responsible for coordinating maintenance activities with a team of application engineers.
• Responsible for installing and implementing new CNC machine tools at clients' sites.
• Responsible for inspecting damaged products and determining the main cause of problems.
• Responsible for installing and terminating Electrical Panels according to electrical Drawings.
• Responsible for troubleshooting of PLCs hardware like I/O Modules and other hardware-related issues.

Objective : As a CNC Service Engineer, commissioned Automation panels, experienced in Soldering, Wrapping, and coat wiring equipment, and worked on Transducers and Flow rate Meters.

Skills : Communication Skills, Customer Service.

• Maintained and repaired designated equipment, completed preventative maintenance, and filed modifications.
• Attended service maintenance calls for all FANUC products viz. CNC, Robots, and Robo machines [Robodrill - VMC, Robocut - Wire EDM & Roboshot - Plastic Injection Molding Machine].
• Provided technical support to customers, and identified and resolved customer challenges.
• Developed strong relationships with the key stakeholders in the respective zone customers.
• Engaged in problem-solving by performing system analysis, interpreting data, and providing recommendations to ensure customer operations are performing at optimal levels.
• Promoted spares & consumables with all the existing customers.
• Promoted value-added services like Follow-on-Contract (FOC), Preventive Maintenance Contract (PMC), and health checks.

Summary : As a CNC Service Engineer, prepared visit reports and technical procedures on critical maintenance calls and followed up with the customers for pending payments. (Accounts Receivables), assisted the Sales team with market information on start-ups of new applications for both existing customers and new accounts.

Skills : Preventive Maintenance, Diagnostic Tools.

• Responsible for reporting directly to the Service Manager, responsible for installing, commissioning, and servicing 4/5 axis horizontal CNC machines.
• Responsible for scheduling maintenance of horizontal machines and associated automation under internal servicing standards.
• Responsible for visiting customer sites to service/repair machines whilst building and maintaining an excellent working relationship.
• Responsible for providing technical support to customers/colleagues concerning the G-Module range of machines and automation.
• Responsible for participating in Hotline support and emergency support as required.
• Responsible for providing customer guidance with regards to best working practices to look after their machines.
• Responsible for ensuring all health and safety practices are observed according to rigorous internal/customer standards.

Summary : As a CNC Service Engineer, provided clear reports detailing work undertaken at the customers site, kept up to date with the machine range/options, and attended training when required at the parent facility in Germany.

Skills : Blueprint Reading, Safety Compliance.

• Understood, followed and interpreted mechanical and electrical, pneumatic, and hydraulic electrical drawings/diagrams.
• Used hand tools, and precision measuring tools and have a good understanding of machine geometry.
• Complied with safe working practices (including customer-specific requirements) and assisted with and understood Risk Assessments and Method Statements.
• Provided the highest level of customer service and was always professional and presentable.
• Upheld the highest level of confidentiality, particularly in the presence of Non-Disclosure agreements.
• Supported and assisted colleagues whenever required, worked overtime, outside of normal working hours, including some weekends.
• Carried out critical breakdown repairs at customer sites.

Headline : As a CNC Service Engineer, working on a range of high-value CNC machine tools, dealt with mechanical faults such as cartridge spindles, axis repairs, pneumatics, hydraulics, ballscrews, linear rails, rack, and pinion, found electrically, on both hardware and software.

Skills : Safety Compliance, Adaptability.

• Updated all service and inspection documents for the machinery.
• Developed customer relationships and providing a high level of customer care on-site.
• Provided technical and troubleshooting support to the customer as required.
• Troubleshoted and repaired CNCs, control motors and drives, industrial lasers, and precision machines.
• Fixed minor and major technical and mechanical issues of the CNC instruments.
• Handled the overseas servicing and maintenance work.
• Respected and maintained company property, equipment, and tools provided, to the highest standard.

Headline : As a CNC Service Engineer, responsible for installing, programming, and training company personnel such as engineers and operators on the capabilities and workings of CNC machine tools, investigating, collecting, consolidating, and composing reports on product reliability and issues reports, successfully resolving technical matters on installation, start-up, operation and maintenance problems.

Skills : CNC Machine Installation, Maintenance.

• Responsible for completing knowledge and understanding regarding the LATHE and CNC instruments, and associate machineries.
• Responsible for exporting and comfortable handling various Microsoft software like MS PowerPoint, MS Word, and MS Excel.
• Responsible for skilling in handling various other general computer applications and software, like spreadsheets, and mathematical analysis sheets.
• Responsible for working with the quality control and maintenance team members, to enhance the quality of the CNC products and instruments.
• Responsible for assisting the senior service engineers and trainers in guiding and training new staff members.
• Responsible for communicating with various clients regarding necessary wire diagrams, construction of instruments, and associated ladder diagrams.
• Responsible for planning and providing important ideas regarding improvements in the manufacturing procedures of the CNC instruments and equipment.

Objective : As a CNC Service Engineer, responsible for handling the overall servicing and maintenance of the CNC instruments and equipment, managing and inspecting the manufacturing process, and handling the CNC laser cuttings, and heat treatments.

Skills : Troubleshooting, Diagnostics.

• Installed, troubleshooted, and repaired CNC machines.
• Computerized control systems at customer sites.
• Performed preventive maintenance tasks and provided training to customers on how to use and maintain CNC machines safely and efficiently.
• Communicated with customers and service managers to ensure customer satisfaction and timely resolution of issues.
• Documented service activities and reported any problems or suggestions to improve service quality and performance.
• Replaced ball screws, motors, and any parts as needed. Installed and repaired a range of CNC machinery.
• Proficient in handling and resolving the CNC troubleshoots, and other faulty analyses.

Objective : As a CNC Service Engineer, responsible for assisting in testing the faculty equipment, fixing the technical issues of the electrical components, responsible for training the technical association department to maintain the shelf life of the instruments, and looking after their maintenance procedures.

Skills : Electrical, Mechanical Repairs.

• Responsible for conducting installation, commissioning, and troubleshooting of CNC machines at client sites.
• Responsible for performing preventive maintenance to ensure optimal performance and longevity of CNC equipment.
• Responsible for diagnosing and repairing electrical, mechanical, and software issues in a timely and efficient manner.
• Responsible for providing comprehensive training to machine operators and maintenance staff on CNC system operation and routine maintenance.
• Responsible for collaborating with cross-functional teams to address complex technical challenges and optimize CNC machine performance.
• Responsible for documenting service activities, including troubleshooting steps, repairs, and recommendations.
• Responsible for responding to service calls and performing on-site diagnosis and repair of CNC equipment.

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CNC Service Engineer Resume

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Service Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the service engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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• Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time performance
• Work closely service providers, service managers, operations teams, and program managers,
• Work closely with the development, program managers and partners to deliver high quality, high performance solutions
• Self-starter with expertise in working in network colocations, carrier hotels, data centers and other network facilities
• Provide improvements to the design and of the automation strategy and framework
• Create Measures, tools & reports on client & service Performance. Drive design and code changes to drive improvements
• Work closely with the Product Groups to deploy pre-released software, to provide product timely feedback, and to drive improvements into the products
• To actively take part and assist in driving their continuous improvement of performance, training and development
• Improve the use of auto-alarm correlation in order to minimize the number of alarms managed by Network Analysts and Network Service Restoration Engineers
• Manage root cause analysis and risk management make based on data collected make recommendations for long-term permanent fixes to issues uncovered
• Work with Technical Account Manager, Service Manager, and Product Manager in define service kits and all service tools
• Providing technical assistance with specific aspects of bearing application development in support of business development with the sales team
• Work closely with the development, program managers and partners through the SDLC to deliver high quality, high performance solutions
• Provide engineering design across different workloads including incident & problem management, change management, security and compliance
• Consult with development teams to provide guidance on application operability, manageability, security, performance, scalability, reliability and robustness
• Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company's Quality Manual
• Demonstrated troubleshooting and problem solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
• Good technical knowledge on Windows / Linux / VMware vSphere platforms in large clustered/high availability environment
• Design, build and manage high availability services, focusing on latency, scalability, efficiency and operability of the service
• Integrity, honest; hard working, proactive, detail-oriented, team player, strong sense of responsibility and accountability
• Excellent hands-on ability and self-reliant ability
• Maintain an unwavering focus on Quality of Service. Execute with high accountability to schedule and quality
• Design and development of highly operational, supportable and manageable Telemetry solutions for MSIT
• Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications

15 Service Engineer resume templates

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• Conduct energy audit, field measurement, data analysis & system review for all electrical & mechanical systems
• Draft work plans on E&M system re-commissioning for building tune-up
• Coordinate with technical teams to implement the building tune-up works
• Conduct review with reports after building tune-up works
• Attend coordination & progress meetings to report work status & provide energy update
• Support energy data analysis & routine report preparation
• Support energy initiatives’ planning, feasibility study & implementation
• Higher Diploma or above in Building Services or other engineering related disciplines
• At least 4 – 6 years relevant know-how in building energy audit or E&M system commissioning with some management experience
• Good knowledge in general engineering practices and practical experience in multi-engineering disciplines as well as in-depth knowledge in either one or more disciplines of electrical, mechanical and control & automation
• Strong Leadership and management skills
• Strong affinity in technical and maintenance know-how
• Required to work on shifts including overnight shift when necessary
• Operate Infrastructure as a Service (Cloud) and Software as a Service (Tools) products
• Scale infrastructure to meet both demand and performance targets
• Resolve service problems while developing software and process to prevent re-occurrence
• Participate in the design of larger scale global systems management tools
• Develop and maintain documentation, training, and SLAs for managed infrastructure
• At least 4 years running large-scale highly distributed systems in a customer-facing, high-
• Experience developing and running software in Python, Ruby, Go, and/or C/C++
• Comprehensive understanding of commodity hardware, IP networking, scale out storage
• Configuration management (especially Chef)
• Metrics systems such as Graphite or OpenTSDB
• Operation of OpenStack components in a Private Cloud
• Log search & analysis with Splunk and ELK (ElasticSearch/Logstash/Kibana)
• Object Storage systems (especially Ceph)
• Pub/sub message queue systems such as RabbitMQ, Kafka, Zeromq
• Infrastructure (servers, network, storage, and related elements) used in scale-out designs
• Multiple Linux flavors, plus Unix and Windows
• Both physical servers and cloud environments (eg. AWS, Azure)
• This role is very critical to the organization’s strategy as every strong tech company is only as good as the quality of their engineering staff. Engineers are probably the most important role in driving the actual execution of Site Up, Costs Down, & creating needed customer features
• Key Skillsets include
• Strong Teamwork ability
• Cross Team Collaboration
• Impact & Influence
• 2+ year of experience with Routing
• 2+ year of experience with Switching
• 3+ years of past network engineering experience driving large scale, date driven projects
• 2+ years of programming, Scripting, and other automation
• 5+ years of past network engineering experience driving large scale, date driven projects is highly desirable
• Load Balancing and Layer 4-7 Technologies
• Bachelor’s degree is desirable
• Past experience working on large scale networks and date driven, projects is highly desirable
• Live Site Incident Response in a 12x7 shift model with on-call coverage as needed, especially for exigent circumstances. You will monitor the stability and performance of our large scale network, and manage using diverse monitoring tools, alerts and systems using CLI, Powershell and similar scripting
• Manage our global infrastructure by establishing, coordinating with field technicians, ISPs and telecommunications carriers, managing and troubleshooting edge node hardware and software issues, ensuring compliance to established service level objectives, through tools, scripts and automation or rolling up your sleeves to get the job done when needed
• Enhance Microsoft connectivity by engaging with ISPs, providers and partners to enable interconnections, improve network performance and manage network hygiene, and troubleshoot large scale issues
• Document, report, improve and optimize workflows and processes and develop specifications for new tooling and monitoring enhancements, scripts and automation to make work more efficient and drive continuous improvement in the system of operations
• Knowledge of transit, peering, ISP relationships, content distribution networks and edge operations
• Network certification (or equivalent training/experience) - a current CCNA or JNCIA is preferred
• Calm demeanor, solutions focus, attention to detail, ability to plan and organize, and excellent communication skills and troubleshooting skills are critical to this role
• 1+ years in a network engineering, network operations or service engineering role with focus on network operations
• 1+ years of experience in scripting in PowerShell, Perl or Python and leveraging automation tools
• Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS, IPv6, Multicast, OSPF, BGP, IS-IS)
• Network troubleshooting skills and good communication skills
• ​Site Up is our core imperative
• This position provides network incident response and remediation for ongoing incidents which are actively impacting online services
• This type of SWAT team is a key requirement for highly reliable Online Services where availability must be absolutely optimized
• A successful Service Engineer will analyze, triage, and repair network issues actively impacting software services availability
• Rapid <5 minute response to emergency network escalations
• Immediate mitigation of network impact and restoration of service
• Investigation and deep dive analysis of root cause for outages
• Implementation of repair items and recommendations proactive improvement of the network
• Creating and maintaining operational documentation such as TSGs, Standard Operating Procedures, and any needed post incident review details
• Detailed documentation of incidents with details for post incident reviews and analysis
• This role interacts closely with our Tier 1 team in the Microsoft Operations Center, other infrastructure support teams, and is in the escalation path to other teams like engineering, architecture, and the Core/backbone teams
• 5-7 years of network operations experience in an online services or internet service provider environment
• This time must include Layer 2 analysis and troubleshooting TCP/IP routing, switching, and load balancing in a complex networking environment
• A Bachelor's degree or 5-7 years of industry experience
• CCNA or CCNP certification required
• CCIE is highly desired
• Experience programming/scripting with C#, Perl, Python, Bash OR
• PowerShell is highly preferred
• Coordination in the process of enhancement and expansion projects
• Implement and refine the preventive and corrective maintenance strategies
• Implement and refine the inventory / spare material management to achieve high quality and efficient maintenance works
• Establish the network of suppliers and vendors for efficient inventory as well as maintenance managements
• Refine maintenance manuals inclusive of as-built drawings, material schedules and O&M manuals
• Planning and coordination of both in-house resources and outsourcing contractors to achieve high quality as well as efficient performances
• Higher Diploma in Building Services or Engineering disciplines
• A possession of 6 years of relevant experience; candidates with plumbing & drainage related experience are preferred
• Candidates with less experience will be considered for the post of Maintenance Planning Specialist
• Grade B Registered Electrical Worker or above
• Responsible for monitoring the overall performance of products to reduce warranty costs and to meet needs of customers worldwide for a generally smaller or more specific product line in a Division
• Define problem in terms of observed symptoms, research available data, define applications and conditions encountered, identify root cause, work with dealers and technical staff to identify information needed, issue PIR (Product Improvement Request), develop plans for fixing problem including validation, and publishes corrective action. Fixes must address both production and field requirements, which may be different paths
• Identify tests that need to be completed, data to be obtained and analyzed for course of action
• Initiate action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems
• Initiate preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements
• Identify number of pilot machines needed, dealer placement, rework needed at conclusion of pilot and assess ready to ship
• Support marketing units with technical guidance for managing customer problems with product deficiencies
• Support design engineer activity by identifying market needs to be considered in new/changes to product
• Provide counsel to subsidiary plant service engineering/product quality on product problem maintenance
• College Degree or 3-5 years technical/product support experience
• Experience in service, service engineering and product support related positions
• Upper power train experience
• Effective communication skills, ability to organize work and persuasiveness
• Familiar with dealer network
• DSN (Dealer Solutions Network) experience
• Microsoft office experience
• Presentation experience
• Liaise and coordinate with internal users/stakeholders, consultants and contractors for the required utilities provisions and events’ installation/removal works
• Prepare inspection and progress reports throughout the event period
• Resources (e.g. budget, in-house and/or outsource manpower, etc) planning and control for the events’ installation/removal works
• Holder of Higher Diploma in Engineering or Stage Management or related disciplines
• A possession of 8-year's relevant experience
• Support modernization projects, including technical feasibility and potential profitability
• Develop documentation on special service and repair techniques as required, developing special tool designs and/or standards that improve customer service and increase productivity
• Conduct internal and external training classes on products or systems
• Provide technical sales assistance to influence customer specifications to ALC products or services
• Serve as the technical resource to the various offices in support of complex troubleshooting, problem analysis, and corrective action plan development for equipment or systems under warranty or service coverage
• Serve as interface between the field offices and the factory to resolve major problem jobs, and to assist in the development of products to correct identified design or application issues
• Provide technical support to the dealer and NATT organizations
• Prepare technical documentation (bulletins, instructions) for the Transicold dealer network
• Manage fleet service agreements
• Manage component/unit field trials
• Manage availability, latency, scalability and efficiency of Microsoft services by engineering reliability into software and systems
• Respond to and resolve emergent service problems; write software and build automation to prevent problem recurrence
• Software performance analysis and system tuning
• Prescribe remediation across entire Sharepoint Online platform when applicable
• Partner with core product development teams to improve the SharePoint Online service and product
• Deliver engineering to drive higher availability and reliability in the SharePoint Online Service
• Manage the service at scale
• Maintain highly available online service to customer; meeting or exceeding 99.9% availability of Sharepoint Online service
• 1) Essential Experience
• Sharepoint 2010
• Sharepoint 2013
• 2) Technical/Functional Skills
• 3) Personal Attributes/Interpersonal Skills
• In depth SharePoint administration principals
• Large scale web farm operations including tuning for high traffic publishing portals
• Security including environment hardening and intrusion/abuse prevention
• Knowledge of ASP.NET development techniques
• Production ASP.NET Debugging
• SQL server administration
• SQL High-Availability and disaster recovery design, operational strategy in SQL2008
• SQL performance analysis and troubleshooting skills
• Deep PowerShell automation at scale
• Web Service design and implementation at scale in C#
• 4) Qualifications
• BA/BS in Computer Science or related technical field and/or 4 years of relevant work experience in critical production service environment
• Expertise in analyzing and troubleshooting large-scale distributed windows systems
• Deep understanding in diagnosing ambiguous complex windows server performance and functionality failure modes
• PowerShell and/or C#
• Bachelor Degree in an Engineering discipline (Electrical/Chemical)
• Previous experience in the Pharmaceutical Industry is a distinct advantage
• Ability to perform direct hands-on diagnostics and repairs
• Must have an in depth knowledge of PLC's
• Work directly with developers and infrastructure engineers to deploy, maintain, and continually improve live service offerings
• Ensure that infrastructure is operational and meeting the needs of Blizzard players at all times
• Mentor and assist in the development of other technical staff
• Post Project activities perform
• Bachlor Degree or above in Telecommunication, Information Technology or data communication
• Telco cloud or equivalent experience is advantage
• Bachelor Degree in Mechanical or Electrical program OR equivalent experience
• Minimum 4 years of experience in the operation, maintenance, troubleshooting or repair of automatic transfer switches, generator sets, or other electric power distribution equipment
• Thorough understanding of automatic transfer switches and related controls with ability to follow relay and control logic and sequencing
• Strong understanding of generators, engines, and associated controls
• Ability to troubleshoot and solve complex mechanical and electrical problems
• Computer proficiency and operating knowledge of Microsoft Office Suite
• Technical Degree (Computer Science/Physics/etc) or equivalent
• Experience as a software developer, building and maintaining complex web and infrastructure applications
• You have the ability to think outside the box and be creative with solutions
• You have excellent analytical and troubleshooting skills
• You are a team player but you can work on your own initiative as well
• You are passionate and ambitious
• You are actively looking for ways to improve Shazam’s services, and take a personal pride in the quality of the services we offer
• 4+ years experience as a UNIX/Linux systems administrator, software developer, or combination thereof
• Experience deploying highly resilient Linux servers in a 24x7 environment
• Experience building fault tolerant, scalable software and/or systems
• Familiarity with one or more programming languages
• Familiarity with Cloud services such as DynamoDB, S3, CloudSearch, etc
• Experience designing, building and operating orchestration, automation and deployment systems
• Experience with systems automation and configuration management tools (Puppet, Chef, Ansible, etc.)
• Strong understanding of CI/CD processes, technologies and methodologies
• Strong working knowledge of TCP/IP and network technologies
• The Service Engineer will be part of the Deployment team; this team is responsible for planning, designing, deploying, running and optimizing upgrades in a daily, and bi monthly release cadence for high traffic online service
• Weekly analyses of deployment and upgrade progress for speed, reliability, and smooth execution and feedback to the engineering team
• Developing subject matter expertise and debugging capability to troubleshoot deployment/upgrade issues. Ability to check in fixes into deployment and upgrade source code, and take small features
• Support for implementation, integration, and evolution of complex systems
• Responsible for maintaining and improving the highest levels of systems availability, data delivery, and customer satisfaction for all for all environments
• Contribute coding to enhance deployment dashboards
• Automate routine task via scripts or tools for faster, error-free maintenance. Plan, design and maintain, new support tools, automation & monitoring support strategies
• Engineer will be responsible incident resolution, pattern recognition & root cause analysis
• Must be able to review and deliver strong operational feedback to functional specifications
• You will be expected to provide input on the SharePoint online deployment architecture including deployments, high availability, disaster recovery, performance optimization, telemetry & monitoring
• Meticulously follow Change & Incident mgmt. process for any Production Implementation
• Passion for working in a rapid operational environment and able to multi-task on several projects at once
• You will be participating in development projects from the envisioning phase through release and support
• Your contributions will help ensure that solutions perform, scale, and are highly available. With an eye on improving operational practices and procedures
• Knowledge of API design such as Netconf, RESTful API, XML APIs, and SNMP
• Knowledge of graph theory, automata and graph optimization algorithms
• Leadership and teamwork skills
• Ability to work independently on complex tasks
• Strongly motivated to drive leading edge technologies
• Understanding of TCP/IP, BGP and AnyCast
• BS in mathematics, computer science or equivalent. MSc a plus
• Experience with C#/C++/C and Perl/Python programming languages
• Experience with Microsoft .NET framework a plus
• Experience working with BizTalk and/or middleware technologies
• Experience with virtualization and cloud concepts
• Bachelor’s Degree in Information Systems, Computer Science, Mathematics, or related sciences - or equivalent work experience
• Experience with JSON, C#, Java, REST, XML, Azure and or/Powershell
• Experience using telemetry to understand throughput, limitations and constraints in a service
• Experience in defining cost per transaction or per user, based on service configuration
• Experience in designing business process monitoring (telemetry)
• Outstanding problem solving skills and passion to solve hard problems as part of a team
• Master’s Degree in Information Systems, Computer Science, Mathematics, or related sciences - or equivalent work experience
• Verify that Build Quality criteria are met in every milestone and that every deployment releases consistently
• Improve efficiency in Deployment and Validation testing
• Improve our test methodologies, metrics, and drive efficient quality process
• Participate in technical/code issue repro/investigation and root cause analysis
• Partner with Integration and dependent teams and other organizations to evaluate and leverage appropriate technologies to improve overall quality of the service
• Partner with engineering functional team members (solution managers, program managers, developers, and support team members) to ensure the highest quality solutions are delivered to our customers
• Participate in triages and report test status with progress, risks and produce and maintain weekly and monthly quality metrics
• Partner with field and technical account managers to assist customers manage any on premise or unique implementation requirements
• Overall own and manage quality of all deliverables of specific customer deployments
• 2+ years of experience in deployment and manageability
• Bachelor’s degree or higher in a Computer Science or related technical discipline or equivalent experience
• Experience deploying Active Directory and Trusts
• Experience deploying Exchange Server and administration of it
• Strong understanding of DNS and Active Directory
• Ability to pass FISMA and ITAR compliance background checks
• Coding and debugging skills in PowerShell
• Good communication and cross-group collaboration skills
• Excellent oral and written communication skills across teams and with customers
• Good analytical, team management and strong leadership skills
• Ability to work both independently and collectively in a fun team environment
• Demonstrable passion for continuous applied learning & development
• Resolve technical issues in customer networks
• Provide consultations, emergency calls handling
• Perform regular software updates
• Service engineer assigned to projects is responsible for hardware & software installation and upgrades, integration and configuration activities, verification and tests
• Work from Complex blueprints, specifications, work instructions, dimensions, verbal and written instruction/information
• Perform PLC Programming
• Capable of expertly utilizing the following
• Demonstrated expertise in collaborative services design, implementation, and management may include Cisco Video Teleconferencing (VTC), Jabber, Lync/Skype for Business, WebEx, Polycom
• Expertise in PowerShell, SQL, C#
• Bachelor’s Degree in Computer Science, Mathematics, or related sciences - or equivalent work experience
• Experience using telemetry to understand, troubleshoot, resolve issues with the quality and reliability of service
• Prior experience in a global service/support engineering team
• Experience operating and supporting services at scale for Cloud, On-Prem and/or Hybrid environment
• ITIL V3 certification
• Experience with IT Service Management (ITSM), leveraging tools like Service Now
• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status
• 2 plus years running a lab of technicians
• 2 Years of HW Rework if required
• 2 years HW or SW trouble shooting and failure analysis
• As a Senior Service Engineer, you would be responsible for keeping production environment and infrastructure up
• Engineering, testing, Operating, and configuring enterprise level storage and solutions
• Respond and resolve emergent issues, act as a crisis manager and subsequently follow through to prevent problem recurrence using a Problem Management approach
• Creates and identifies standards and best practices, and drives adoption across the service team
• Develop monitoring, alerting and automation solutions
• Drive efficiencies through process improvement and root cause analysis resulting in service maturity and scalability
• Be available for an on-call rotation with the ability to troubleshoot and communicate outside of normal business hours
• A strong pragmatic approach to problem solving being prepared to discover problems you’ve never encountered or a problem that has never been seen before
• Implement and operate Windows Services with strong focus on automation and problem engineering
• Collaborates with Engineering and PM counterparts to translate customer, business, and technical requirements into components of a service architecture, and operability and customer scenarios that meet compliance standards and KPIs, such as quality, cost, and customer expectation
• Demonstrates resilience, and maintains a constructive attitude in times of change
• Strong experience in Windows server operating systems and other OS knowledge
• Solid understanding and expertise on Fibre Channel network
• Working knowledge of DAS, NAS, and SAN technologies
• Modify, create and troubleshoot scripts
• Possess strong product/technology/industry knowledge
• Excellent communication & presentation skills
• Ability to successfully engage in multiple initiatives simultaneously
• A successful candidate must have at least 5 years of experience working in an Enterprise environment
• Deep technical expertise in Windows, storage and networking
• Should have strong IT operations background in mid to enterprise size environments and have experience in driving efficiency & automation projects
• Experience working with trend analysis, metric design, automation, monitoring and tuning
• MCSE or other Microsoft certifications
• Storage or Networking OEM certifications
• Contribute/author the technical documentation deliverables: Business Requirement Document, Functional Specification, Design, Implementation/Rollout, etc
• Identify and analyze opportunities to decrease service delivery cost, while adding value and automation into the service
• Contribute to strategic direction for Microsoft Corporate Identity Services
• All-up owner within the team and portions of department-wide projects of medium-to-large scope
• Drive changes in the technology with the Product Groups (Azure/AD)
• Collaborate with other service teams to assist in solving their service problems
• Develop operational procedures and documentation to ensure the reliability, integrity, efficiency, and cost effectiveness of the system/service
• Communicate on a deeply technical level with product engineering and operations teams to improve and optimize both the product and the infrastructure
• Make recommendations and guide engineering and operations counterparts through technology adaptation stages of engineering and deployments including but not limited to
• Future technology
• Product Group perspective
• Complex business case/risk analysis for technology adoption/retirement
• Changing market/technology conditions
• Worldwide legal regulations
• Lifecycle Management
• Technology standards
• Trustworthy Computing Guidelines
• Business Architecture Requirements
• Evaluate and roll out Proof of Concept (POC) projects and production pilots
• Minimum 3 years’ experience in the IT industry with solid experience in operations and engineering roles
• Basic understanding of Microsoft’s implementation of IT services including network, data center hosting, incident and problem management, and Helpdesk
• Proficient understanding of software architectures, Microsoft products, software lifecycle methodology, and program management competencies
• Deep knowledge and/or implementation of Active Directory services and Active Directory synchronization technologies
• .NET programming languages (C#, PowerShell and VB .NET specifically)
• .NET framework APIs and interfaces
• Engineering experience in an enterprise SQL deployment
• Identity management lifecycle and underlying technologies
• Knowledge of logical architectures and technology interdependencies
• BS/BA in Computer Science, engineering, business or related field or equivalent experience
• 5 plus years' experience in a lab of technician environment
• 5 Years of HW Rework and Failure analysis if required
• 4 plus years test execution if necessary
• SQL Server 2008,2012,2014
• Windows Enterprise Systems
• Windows Storage Architecture and Scale
• T-SQL Development
• SQL Performance and Availability
• Basic C# Understanding
• Large scale storage farm operations including tuning for high traffic publishing portals
• SQL High-Availability and disaster recovery design, operational strategy in SQL2008/2012/2014
• Provide friendly world-class service to our customers
• Be on-site to perform day-to-day operation services
• Update and maintain process control documents
• Ability to lead audit compliance readiness activities
• Maintain and develop reporting metrics on systems
• Collaborate with Microsoft product team build labs
• Accountable for technical, service and quality issues within the CodeSign toolsets
• Develop and maintain tools to automate various operational or crypto tasks
• 5-7 years of related experience in a combination of software development, support, technical design, process analysis, infrastructure operations, or functional skills associated with the position
• BA/BS degree or relevant work experience
• Experienced in security technologies including Cryptography and PKI
• 3+ years of basic Programming experience. Experienced on multiple programming languages a plus
• Expertise in areas of Windows client/server development environment
• Microsoft Certified Professional (MCP) certification (e.g. MCSE/MCSA) is preferred
• Strong problem resolution, judgment and decision making skills
• Experienced in application design and performance analysis
• Drive efficiency & consolidation in our current disparate workflow & tools
• Owning the delivery of features in our localization platform
• Deliver solutions to our engineering team to scale to the business growth and bring us closer to spontaneous translation of our services
• Build a tools and infrastructure for localization processing in concert with partner teams managing the transition from old technologies to the new platform in a risk aware and time sensitive manner
• Coordinate with development teams to onboard new projects into the localization workflows and ensure that blockers to localization flow are removed
• Verify that build quality criteria are met in every milestone and that every deployment releases consistently to the Service Cloud
• Improve efficiency in deployment and validation testing
• Partner with engineering functional team members (solution managers, program managers, engineers, and support team members) to ensure the highest quality solutions are delivered to our customers
• Partner with support engineers and technical account managers to assist customers managing any on premise or unique implementation requirements
• 1+ years related experience with DNS or Active Directory
• Ability to pass Federal Information Security Management Act (FISMA) and International Traffic in Arms Regulations (ITAR) compliance background checks
• 3+ years of experience in Exchange Server
• 4 Year degree in Computer Science preferred or equivalent work experience in relationship to systems development, systems engineering, network operations, software support and/or I.T. consulting
• Demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints
• Strong scripting and/or coding skills (PowerShell, C#, and/or SQL)
• Ability to thrive in complex environments while managing multiple projects/issues successfully
• Previous experience working within an Operational Center preferred. Knowledge of operational processes, change control, issues management, etc
• Understanding of ITIL principles governing Problem Management processes in a live service environment
• Strong working knowledge overall of Exchange 2007, 2010, and 2013
• MCITP (or equivalent work experience) in Exchange 2007 and/or 2010 preferred
• Proven experience delivering complex application development projects using Microsoft technology
• Leveraging tools such as VSO or TFS to manage the Application Lifecycle Management
• Strong understanding and experience with Azure, Office365, SharePoint and .Net frameworks
• Experience giving presentations to executive audiences and explaining the benefits of the platform over competitors
• Programming in PowerShell and at least one of the object oriented language such as C#
• Preferred skills in web technologies (development), ASP.NET, HTML5, WCF and Scripting
• Major plus - experience with building service telemetry, monitoring or utilization of the Asimov tool set
• Ability to manage and deliver multiple project phases at the same time
• Strong analytical and problem solving and organizational skills
• Master’s Degree desirable
• Lead technical team to implement SAP solutions that are scalable and resilient
• Develop standards for SAP landscape diagrams, SAP interfaces, and SAP development best practices
• ABAB Development
• SAP Netweaver stack
• Powershell/Bash
• Experience in automation, specifically related to deployment, recovery, or other manual processes
• Specialized knowledge of software & network components such as CDNs
• Develop a technical roadmap for major online services network infrastructure
• Provide technical expertise to perform root cause analysis of service interrupting incidents; develop and implement strategies to prevent recurrence
• Create or propose technical solutions when faced with a new complex systems design or process issue, where little or no precedent exists
• Take responsibility for prioritizing critical, competing tasks that may lack clear end results
• Effectively apply influence strategies and negotiation skills to impact decisions and make trade-offs based on TCO and risk
• Drive creation and execution of documentation, process and procedure improvements to streamline and optimize work performed
• 8+ years of past network engineering experience driving large scale, date driven projects is highly desirable
• Programming, Scripting experience working on C, C#, Perl or Python
• Experience with the following technologies is must have
• 2+ years of past network engineering experience driving large scale, date driven projects is highly desirable
• Bachelor's degree is desirable
• CCIE / JNCI* certification a plus
• A successful candidate must have the ability to work as part of a team, be self-motivated, and work in a loosely defined environment as well as build relationships within the collaborative Azure Networking environment
• A proficiency with one or more of Python, C#, Powershell, REST, and .NET is preferred
• Knowledge of source code repositories such as GIT and TFS
• 3+ years of experience in performing testing against networking related hardware and software
• 3+ years of combined experience with network switch and router design/administration/operation
• 3+ years of experience working with L2/L3 switching platforms, application networking, and popular network protocols
• Solid understanding of networking concepts (TCP/IP, QOS, DNS, routing, subnetting, DDoS mitigation, etc)
• 2+ years of experience working with and maintaining at least two of the following: server networking, switches, routers, and load-balancers
• Demonstrated capability to understand large scale network architectures
• Build tools, develop efficient DevOps processes, & contribute to our knowledge base
• Optimize monitoring & self-healing capabilities
• 3+ years’ experience in large scale internet service design & implementation
• 3+ years’ experience managing/Troubleshooting Dynamics AX 2012 environment is desired
• Demonstrated understanding of instrumentation, monitoring, & deployment design principles & best practices
• Mitigate downtime by supporting services 24x7 via on-call rotation
• Drive automation and process improvements with a strategic and tooling engineering focus
• Understand, articulate and document existing "as-is" systems & business architecture and define strategy for "to-be" architecture
• SE Experience in supporting a large scale online services environment
• Excellent problem resolution, judgment, negotiating and decision making skills
• 4-8 years of experience managing scalable networks with a deep understanding of the OSI Model, DNS, WINS, TCP/IP, VLANs, DHCP, Routing, ACL’s, and switching
• Strong in self-direction, problem solving, critical thinking and troubleshooting skills
• Experienced with the software development life cycle (SDLC)
• Familiar with ITIL or MOF methodologies
• Storage, SQL, Platform and service or application development
• 5+ years of experience working in a networking and distributed systems environment
• Solid user mode Design and Dev skills
• Experience with performance optimization of low level code
• Passion and drive for profound impact
• Analyze and develop integration designs for the network infrastructure
• Partner cross functionally to accelerate cloud scale adoption
• Function as an end to end service architect leading newly acquired businesses and evolving businesses towards cloud scale solutions
• Champion customer experience and drive cross-team monitoring efforts to improve availability, reliability, and performance
• Analyze real-time metrics and provide insights to influence demand shaping for large customers and global capacity planning/buildout efforts
• Engage directly with customers to shape demand and distribute load according to scalability targets and best practices
• Leverage PowerShell and other means to quickly automate processes to resolve issues experienced by customers
• 2+ years of service engineering experience
• Ability to build and influence broadly towards common goals and priorities
• Firm sense of accountability, ownership for end-to-end project lifecycle with solid project management and communication skills
• CS Degree or equivalent experience
• Liase with the customer to schedule planned services and carry out work
• Ensure that service level agreements are adhered to
• Manage additions to current installations
• Handle reactive works such as repairs
• Ensure that customer satisfaction is maintained
• Support challenging, evolving enterprise services at massive scale
• Deliver on strategies for the continual improvement of BGIT services that support product ship cycles and the next wave of product development
• Proactively identify and action application issues, produce operational analysis and showcase Service Engineering best practices for application services
• Resolve challenging application issues and own escalations in this fast paced highly critical area
• Demonstrate rigorous change, release, configuration, security, capacity, incident and problem management practices
• Ensure high availability for several mission critical applications, with a particular focus on Visual Studio Team Foundation, Source Depot, Product Studio, and PerForce
• Drive DCRs and bugs into the product groups to improve future versions of the platform
• Understand in deep technical detail how each application in the portfolio functions from the application tier perspective
• Participate in the testing planning and implementation of new application or version releases into production
• Carry out Problem Management root cause analysis based on application monitoring, performance counters, reliability measurements, and support incidents to reduce infrastructure errors and improve efficiencies
• Perform service optimization work focusing on the automation of recurring tasks
• Communicate timely status reports with appropriate detail of ongoing planned efforts and service impacting events
• Contribute to documentation for new or existing applications in line with BGIT standards
• Execute successfully on tasks and projects to achieve the support team's business objectives
• Coordinate and implement production change activities at the hardware, platform, and application level
• Nonconventional thought leader - Just because it has always been done “that way”, does not mean it needs to continue, you are a threat to standard convention. Out of the box thinking is your norm. You are the idea person
• A team player - are you willing to coach, guide, and also learn from others. Are you comfortable providing and receiving feedback and suggestions? You realize that doing the small, selfless things well is imperative. You realize that WE is greater than ME!
• Humbitious - you are humble yet ambitious, respectful yet direct, courteous yet bold, unpretentious while extraordinary. You are able to both give and receive constructive feedback equally. You are Humble AND ambitious
• Techtacular - you are innovative and transformative, you are abreast of the latest and emerging technologies, you know you can create the better mousetrap - and HAVE, many times. You are highly technical AND spectacular
• Codifiable - you look at manual steps and processes as opportunities to leverage your vast scripting skills. Any manual task can be optimized by your broad and varied scripting experience. You love this stuff!
• Qualityfied - anything worth doing once, is worth doing right the first time. Quality is job 1
• Data dynamo - You are a data sleuth. You use data modeling, statistical analysis, and data science to help drive decisions. You don’t make wild guesses, but rather data driven decisions. You understand OPEX and CAPEX cost models and love to optimize costs in both areas
• Ultra-adaptable - you are flexible, agile, and capable of changing tactics and direction rapidly as business drivers and priorities change. Change is just another opportunity for your vast skills and capabilities
• Pathfinder - You are a highly skilled and specialized tactician that can be inserted into any technical project. You skillfully identify obstacles and challenges and work around them, you create a path for the follow on forces. You are one others want to follow. You lead the way
• Customer focused - everyone is a customer, either current, or potential. You inherently realize this, and your drive and focus on building scalable systems that meet and exceed customer expectations are what we want
• A winner - We don’t lose, and you shouldn’t accept losing either. We compete to win, and so must you!
• 2-3 years of experience working in a heterogeneous networking and distributed systems environment
• Proven experience troubleshooting and supporting both layer 2 and layer 3 networks
• Expert level knowledge of Network based ACL management, IP Addressing, subnets, and CIDR
• Experience with TCP/IP and layer 7 optimizations
• 1-2 years of experience supporting HLB products including F5 BIGIP, and Citrix Load balancers
• Expert level scripting experience with at least one of the following: Perl, PowerShell, or Python
• Solid understanding of F5 iRules and Citrix content switching and other rewrite-policy technologies
• Systems programming experience including practical and demonstrated experience writing object oriented analysis and design code (C++,C#, Java, Python, Ruby ) is a plus
• Experience in Web UI and API development is a plus (HTML5, CSS, ASP.NET, MVC 5, JSON, PHP, JavaScript)
• Proven experience shipping products or services in a fast paced and dynamic environment
• Experience in various software development methodologies including Agile, Scrum, Kanban, and classic waterfall SDLC approaches
• 1-2 years interacting with Network devices (Cisco, Juniper, Arista, F5, Citrix) in a programmatic manner
• Experience with Git/GitHub is a plus
• BS or MS in Computer Science, Electrical Engineering, or equivalent experiences is required
• Associates Degree or Technical School training certificate is required or equivalent with emphasis on electronic equipment and/or systems preferred
• Military training and experience in the repair of electronic equipment desirable
• A minimum of 2 years of experience in the hands-on repair and service of electronic equipment, preferably non-consumer professional digital signage displays, monitors, cameras, and audio equipment is required
• Proficient knowledge of electronic digital and analog circuitry required
• Knowledge of and use of sophisticated test equipment in the repair process a must (Oscilloscope, Volt meters, vector scope, signal generators etc.)
• Experience in precision soldering is highly preferred
• Must be willing to learn and abide by ESD (Electrostatic Discharge) procedures
• Must have a good working knowledge of basic PC skills, including Microsoft Excel, Microsoft Word, and standard software applications
• Strong communications and customer service skills required
• Proven ability to work both independently and within a team environment is required
• Must be able to lift at least 25 pounds of equipment from the floor to chest level
• Manage availability, latency, scalability and improve efficiency of services
• Focus on operability of the service including security, privacy, resiliency, Business Continuity & disaster recovery
• Problem resolution - Timely resolution of critical production systems issues using technical and problem solving expertise
• Analyze system trending - Provide systems statistical trending and analysis expertise including trending in system capacity and threshold testing and monitoring, performance characteristics
• Create Measures, tools & reports on client & service Performance. Drive design and code changes to drive improvements
• Participate actively in code reviews, bug/issue triage with the feature teams, and support well informed decisions towards business and engineering goals
• BS degree in Computer Science or related technical field or equivalent practical experience
• 3+ years of professional work experience in managing large scale systems with MS server products required including and not limited to; Windows 2008/2012, SQL 2008/2012 and IIS
• Capable of technical deep-dives into networking, service design, cloud and storage
• Expertise in analyzing and troubleshooting large-scale distributed systems
• Experience in performance monitoring, remote administration, client/server architecture, Web application management, internet technologies and network architecture
• MCSE/ MCSD, CCNA certification a plus
• Closely collaborate with partner teams where engineering & business dependencies exist
• Facilities design; use your knowledge to bring network colocations in to service from whitespace acquisition
• Work with contractors and vendors closely to accomplish network infrastructure builds in global markets
• Create and maintain Microsoft standards and best practices with regards to facilities and colocation design
• Enforce SOW with external partners
• Work with optical and IP engineering teams to ensure new requirements are being rolled into designs being implemented into the field
• Own site readiness for network deployment projects in global markets
• Work with local teams and markets to enforce best practices established by optical Ip and infrastructure engineering
• Manage field deployments to establish best install work practices and vet out documentation gaps
• Create and publish documentation standards
• Experience with equipment deployments, power installs, site acceptance and commissioning
• Experience working with colocation vendors to accomplish complex large pop deployments
• Knowledge of network equipment space and power requirements of a number of platforms both optical and IP
• Knowledge of best practices with regards to fiber routing/diversity
• Experience with power delivery strategies to network equipment both DC and AC
• Critical eye for detail and demonstrates “buck stops here” attitude when it comes to enforcing best practices
• Proven track record of successful network deployments
• Excellent communication and reporting skills and habits
• Excellent ability to collaborate with technical stakeholders
• MS or BS in related discipline preferred (i.e. EE, CS, etc..)
• Experience with telecommunications and/or service provider
• 5+ years of experience required in related field (i.e. Web scale network design, deployment technical project management, datacenter design, standards)
• 3+ years of direct experience managing and or directly involved in network builds from white space or retrofit of an existing space
• Experience deploying IP and Optical equipment with an emphasis on quality and workmanship
• Create detailed designs including hands-on work to validate approaches, architecture / design concepts, and help debug production implementations
• Specify how SW and HW architectures should evolve to address new technical requirements, leveraging the availability of new enabling technologies
• Review software engineering artifacts such to ensure architectural integrity and high quality
• Execute complex high risk network changes
• BS in mathematics, computer science, engineering or equivalent. MSc or PhD is a plus
• Expert level networking certification (CCIE, JNCIE, etc) is preferred
• Cisco CCNA (or equivalent) and experience with Linux/Unix operating systems and Windows servers required
• Experience with Windows VM’s and Microsoft Azure is preferred
• 2+ years of experience working in lab environments and setting up networking topologies
• 2+ years of experience maintaining and operating datacenter networks
• Closely collaborate with partner teams when engineering & business dependencies exist
• Experience with Azure or cloud services
• Technical Depth - Candidates demonstrate that they have a deep understanding of the technical concepts have previously applied of at least two core technologies (SQL, IIS, SAN, Windows 2008/2012, IP Networks, etc.) plus the ability to quickly incorporate information about new technologies. Manage online services in Windows & SQL Azure cloud computing
• Proficiency in C#, .Net, MVC, HTML, CSS, JavaScript, jQuery, HTML5, CSS3
• MS in Computer Science or related technical field
• Have at least 3+ years of experience in scripting / coding
• Has some exposure to SCCM
• Motivated and passionate about customer experiences
• Have good communication and planning skills
• Have a bachelor’s degree in Computer Science of equivalent
• Identify service improvements and develop and design tools that will streamline the service to improve end-user experiences and lower operating costs
• Contribute toward the strategic direction for Microsoft IT Identity and Access Services
• Own projects within the team and portions of department-wide projects of small-to-medium scope. Work with program management, service management, architects, and peer engineers to delivery on project objectives
• Collaborate with other service teams to assist in solving their service problems when related to your services
• Develop procedures and documentation to ensure the reliability, integrity, efficiency, and cost effectiveness of the system
• Full stack .net developer with cloud experience (preference on Windows Azure)
• For the backend DEV: experience with some of the following: WCF, LINQ, Entity Framework, Workflow Foundation. Knowing any of Web Roles, Azure ServiceBus/Queues/Topics, AAD, Azure SQL is a plus. Proficient use of PowerShell and SQL is a plus
• Extensive troubleshooting/debug experience
• Nice to have: knowledge of Microsoft Active Directory Services (Active Directory Certificate Services, Domain Services, Federation Services, Networking Services)
• Ability and willingness to work under a DevOps model as part of a rotational escalation on-call team
• Ability and willingness to write and maintain tests and supporting tools
• Demonstrated ability in designing, implementing, and supporting multi-tiered services, particularly with a focus on operability
• MCSD is a plus
• 5-7 years of solid DevOps experience
• Strong knowledge of SQL
• Solid hands on experience with one or more of the following: Hadoop/MapReduce, Hive, Hbase, HDFS or other distributed file systems
• Solid understanding of cloud development principles and patterns such as loose coupling, clean separation of services and Map Reduce
• Knowledge of machine learning concepts and data mining is a plus
• Familiar with Office 365 specifically Exchange online
• Familiar with Azure
• Experience with NOSQL (MongoDB) and Postgres DB
• Solid experience building transactional systems that scale
• Solid DevOps Experience supporting production systems
• Demonstrated ability to manage multiple, simultaneous, cross-functional work streams
• Experience with BI Systems implementation
• Strong to expert skills in data analysis/manipulation
• Demonstrated client relationship and interpersonal skills
• Experience with B2B customer support, especially with very large B2B customers
• Excellent organizational, analytical, and problem solving skills
• Client-focused attitude - a customer advocate
• Team player with solid communication and presentation skills
• Understanding of software implementation practices
• Collaborate across functional teams to unravel challenges and identify opportunities in the transport network
• Collaborate with Software Engineers to develop tooling and automation capabilities
• Assist in the development of operations process and procedures, training programs, documentation and back office system integration
• Develop and document new test procedures and automation test programs
• Self-starter with expertise in MPLS, BGP, ISIS, OSPF, and other IGP protocols
• MS or BS in related discipline strongly preferred but not required (e.g. EE, CS, etc..)
• 5+ years of experience required in related field
• Become the Subject Matter Expert (SME) for Microsoft’s DLP Data-in-Motion Fidelis global service - offering day-to-day run accountabilities, troubleshooting, evaluating/deploying net-new Fidelis service expansions (growing the business), and leading the coordination of additional resources in DLP’s follow-the-sun operation effort
• Understand the business needs/capabilities and define what is technically needed to meet strategic objectives and the day-to-day running of the DLP Data-in-Motion (Fidelis) service. This includes identification and innovation of new service capabilities that meets both customer needs/wants and security requirements
• Communicate on a deeply technical level with product engineering (Fidelis), operations teams, management and key stakeholders to improve and optimize both the product and the infrastructure
• Integrate current toolset with any new security tool acquisitions
• Manage supportability and troubleshoot the availability of applications, systems, networks, and hosts
• Create reporting solutions that provide actionable information to business partners
• Provide support and leadership to fellow operations team members
• Develop and implement process steps that support change control and dependency management
• Assist in response to security events with data analysis and tool support
• Experience in designing, documenting, and delivering large-scale production system operations in Microsoft Windows or heterogeneous environment
• 4+ years’ experience managing supportability and troubleshooting the availability of applications and infrastructure for high availability enterprise systems
• 3+ years’ experience using administrative scripting techniques and methodologies (PowerShell)
• Demonstrated success as a member of a highly collaborative team
• BA/BS in Computer Science, MIS, or related field and/or three to six years of equivalent experience
• Close collaboration with Software Engineers and Service Engineers to ensure and track aggressive move to cloud services that minimize on premise investment going forward
• Where on premise investment is required, drive consistency in the processes that manage and track those decisions and costs across the portfolio
• Apply deep technical understanding of Azure services to partner across teams in order to drive consistency in our cloud adoption and management practices
• Partner across teams to continuously assess the efficiency of our cloud consumption and work with service teams to optimize their consumption over time
• Utilize deep knowledge of operations, service reliability, information technology and industry best practices to innovate and influence our cloud operational processes and tools that align to service reliability engineering best practices
• Help identify opportunities and drive increased efficiencies through automation and common tools that allow our engineers to continuously evaluate and optimize both service reliability and overall service efficiency
• Partner with business managers and finance team to ensure our service costs are accurate and managed by our engineering teams in balance with reliability and scale objectives
• Engage in service capacity planning and demand forecasting, drive consistency and accuracy in both over time
• Help drive strong data hygiene practices across teams in our configuration management tools and asset data to ensure accuracy in our overall infrastructure reporting and enable automation in overall lifecycle management
• Deep experience data driven capacity planning, performance tuning with an eye on capacity growth and monitoring from the perspective of predicting future capacity needs
• Ability to write automation including potential tool development to help engineering teams more easily consume cloud service consumption, financial and related data
• Experience with Azure services required, working knowledge of Cosmos a big plus
• Experience with monitoring platforms such as CMA, SCOM, AppInsights, etc
• Certification or hands on experience in using Six Sigma or any other data-driven approach ormethodology is a big plus to help define service KPIs and drive data driven service improvements
• Strong customer focus with ability to work effectively across multiple business and technical teams to ensure continued customer happiness
• Constant curiosity, expand your understanding of cloud service technologies. Leverage what you learn to continuously improve yourself and those around you!
• Strong written and oral communication skills, including presentation skills
• Bachelor’s degree in Automotive Technology or Automotive Management
• 1 or more years of automotive experience
• Ability to independently plan, organize, reorganize, prioritize and problem-solve Professionalism including customer service/interface skills
• As a Service Engineer, you would be responsible for keeping production environment and infrastructure up
• Design, engineer, test, deploy, and operate enterprise level data protection solutions on disk, tape, and cloud
• As a strong operational leader respond to and resolve emergent issues, act as a crisis manager and subsequently follow through to prevent problem recurrence using a ITIL based Problem Management approaches
• Develop automation for recurrent issues and for scalability
• Create standards and best practices, and drive adoption across the service team
• Ensure service meets customers’ compliance standards and KPIs, such as quality, cost, and SLA expectations
• Collaborate with Engineering and Program Manager counterparts to translate customer, business, and technical requirements into components of a service architecture
• Collaborate with technical experts to describe how long-term solutions will satisfy requirements and business objectives
• Strong experience in Windows server 2012 R2 and other operating systems such as Linux and Unix
• Knowledge of Enterprise Backup Application software, specifically CommVault Simpana
• Scripting technologies PowerShell, C# and T-SQL
• Knowledge of data protection techniques for databases including SQL
• Strong working knowledge of DAS, NAS, and SAN technologies
• Strong working knowledge of enterprise tape, specifically HP ESL G3, Quantum i6000, IBM TS3500 LTO6 and proprietary Enterprise Tape Drives
• Modify, create and troubleshoot PowerShell scripts
• Excellent communication skills & presentation skills
• Knowledge of encryption technologies and key management systems, specifically SafeNet KeySecure
• Ability to analyze and report on capacity metrics
• HP/Quantum LTO Tape Libraries
• IBM Enterprise Libraries
• SafeNet Encryption
• HP Disk storage performance and troubleshooting
• Networking with Firewalls, VLANs, and ACLs
• A successful candidate must have at least 6+ years of experience working in Enterprise environment and about 3+ years in delivery of Data Protection services
• Deep technical expertise in Windows, Backup and storages. Need to have Data Protection service experience and working on CommVault Simpana
• Experience working with trend analysis, metric design and monitoring and cross-group project experiences preferable
• Backup or Storage OEM certifications
• Responsible for measuring, communicating, and improving MineStar product quality and performance from a customer perspective
• Understand and drive resolution for product level quality issues
• Provide input and drive prioritization of NPI and CPI projects
• Provide oversight and coordination for technology related CI projects
• Responsible for warranty, policy, and service letter decisions, and provide direction for execution of these processes
• Responsible for L8 product level service engineering, providing leadership and direction to L3/L4 and L6 level service engineering teams for mining technology
• Contribute to customer satisfaction and acceptance of mining technology
• Spend 25% of time in field evaluation of performance and provide on-site technical counsel to regions, dealers and large customers in complicated problem investigation and resolution
• Contribute practical solutions to product problems and commercial deficiencies
• Through on-site field investigation, monitor field correspondence and reports, warranty and SIMS service history, identify product deficiencies and problems, and determine scope and commercial impact of problems
• Formulate temporary and production fixes directly through first-hand knowledge or in close cooperation with product groups
• Write requests for engineering product improvements
• Communicate sensitive problem resolution and improvement information to the field
• Contribute to control and reduction of warranty expenses
• Provide technical counsel to region warranty and data staff in reviewing large dollar claims to assess cause of failures and region responsibility
• Prepare requests for corporate product improvement and support programs to minimize commercial impact of product problems
• Influence functional specifications, design and improvement of assigned products
• Through visits to dealers and customer job sites and analysis of field reports, determine customer satisfaction with product performance and provide subsidiary input to New Product Introduction process at the business units
• BS or greater in any discipline, with significant electrical and/or technical experience
• Considerable technical, product and service knowledge of a wide range of company products and their systems
• Experience in measuring product quality & performance
• Experience in providing problem management and root cause analysis for issues spanning across a product line
• Ability to effectively communicate mining customer issues and priorities to product development partners
• Experience with warranty, policy, and service letter processes
• Availability and desire to travel domestically and/or internationally on assignment at customer mine sites as needed (25%)
• Ability to resolve complicated technical problems in remote locations with limited information and communications
• Superior planning and coordination capabilities and self reliance. * Good interpersonal and communication skills
• Advanced technology application knowledge and experience specifically in MineStar
• Manage component supply for engineers’ use, anticipating needs, managing stock levels, utilizing existing Lab stock wherever possible
• Maintain equipment calibration for team-specific equipment
• Prototype construction, rework, and testing
• Work closely with development team to resolve bugs
• Facilitate testing, such as EMC, with other groups as needed
• Manage development inventory for PSUs
• Support competitive bench-marking for PSUs through research, acquisition, characterization, and tear down analysis
• Perform fault testing for DFMEA activities as requested
• Document and report all results and store in team-accessible SharePoint location
• Experience creating a reusable repeatable foundation for the team to use at scale
• Excellent interpersonal verbal and written communication skills, with the ability to assemble, document, and present technical information to the team
• Strong knowledge of Dynamics AX, CRM, POS applications etc
• Working knowledge of MOF/ITIL best practices and demonstrated experience with implementing and operating systems within these frameworks
• Participate in the 24x7 shift rotation, which may require overnight work depending on the shift
• Provide strategic technical guidance to meet availability and uptime requirements for services
• Drive day to day operations ensuring SLAs are met and the customer experience is not impacted
• Demonstrable ability to ensure clear and consistent communications, adherence to process and procedures, and ability to document
• Grow the technical skillset of everyone including peers though peer mentoring, coaching, training, etc
• Perform root cause analysis (RCA) on incidents and develop preventative solutions in code
• Ensure high quality forensic data is gathered for software developers and third party partners during the RCA phase
• Automate of routine tasks and drive process improvement within the team to reduce the amount of direct engagement necessary to manage the service
• Effectively collaborate with resources across multiple sites supporting the O365 Exchange environments
• Uncanny ability to troubleshoot
• Technical understanding of Exchange 2013; experience with previous versions of Exchange preferred
• Troubleshooting AD Authentication and Name resolution issues
• Ability to troubleshoot the Network Stack and analyze network traces (strong advantage if you have this)
• PowerShell fluency, with the ability to author scripts of moderate complexity highly desired
• Patience and a collaborative nature
• Knowledge agility: we build every week. You need to be ready to learn something new every day!
• Strong analytical skills and the ability to take ownership and drive a service impacting incident to resolution
• The ability to apply an Engineering mindset to an Operations environment - help us solve operational problems with code or architectural solutions
• Experience with large scale server deployment and management a plus
• Experience with LAM as well as external synthetic monitoring tools is a plus
• 2 Year+ experience in running 24x7 mission critical, enterprise systems
• 4 Year degree in Computer Science preferred or equivalent work experience in relationship to systems development, network operations, software support and/or I.T. consulting
• Criminal Justice Information System (CJIS) for each state
• Public Trust Position - High (PTP High)
• Public Trust Position - Medium (PTP Medium)
• Note: Once clearance is obtained, the individual will be required to reapply every 2 years thereafter
• Research technologies
• Designs and architects systems and services that are easy to manage, operate and support for the Identity Credential and Authentication spaces working with internal Microsoft teams and/or external 3rd party application engineering teams
• Successful people will bring a learning attitude and be able to integrate a strong understanding of infrastructure or Azure
• Scripting/coding skills (C#, Powershell, VB.net)
• Design, develop and sustain Online and internal services and the tooling to help automate and manage them
• Strong collaboration skills will be required working closely with other engineering teams to ensure services/systems are highly stable, and meet the expectations of internal stakeholders and customers/users
• Participate in the design of v.next features and ecosystem for Azure Customer Experience
• Rapid restoration of Mission Critical customer applications built on the Azure Platform
• Partner with internal / external customers on technical problem management
• Provide customer escalation analysis and leveraging data to drive further improvements in the platform
• Demonstrate strategic thinking, quantitative and analytical skills, team leadership, and collaboration
• Service experience in a 24 x 7 x 365 enterprise environment
• Understanding of High Availability, Disaster Recovery, Business Continuity, Performance Tuning
• Strong knowledge of Windows Platform, developer tools and ability to diagnose and debug user code
• Must effectively manage and prioritize multiple tasks in accordance with high level objectives/projects
• Excellent written and oral communication skills required; Ability to communicate to a variety of audiences; including high-profile customers, executive management, and engineering teams
• BS/BA in Computer Science, Engineering, Math or equivalent experience
• Establish capacity planning, systems monitoring and management standards for service, application, automation, tools or other technical implementations
• Engagement with partner organizations to develop technical roadmaps/backlogs that align to business strategy
• Ensure proper asset management and maintaining lab documentation
• Conduct device RMAs as well as the shipping and receiving of hardware
• Oversee lab access and enforcing lab policies
• Develop and maintain monitoring strategy, automation and tooling
• Support customer requirements for the team within established SLA’s
• Collect and report on metrics pertaining to availability and service quality
• Provide technical expertise to resolve service impacting incidents and problems
• Provide root cause analysis and design changes to prevent reoccurring incidents
• Maintain gracious professionalism during high priority outages
• Diagnose server and storage issues
• Configure network topology and troubleshoot network issues
• Create detailed design documentation for implementation and oversee the successful and timely deployment of solutions
• A successful candidate must have the ability to work as part of a team, be self-motivated, and work in a loosely defined environment as well as build relationships within the collaborative XBOX team
• Team player, confident, independent and enthusiastic!
• Strong critical thinking, problem solving and communication skills
• Excellent problem resolution, analysis and customer service skills
• Proven past experience working with Active Directory, Authentication protocols: Kerberos, NTLM, Security Products: Firewalls, IPSs, End-Point protection, networking protocols
• Understanding of online services, network architecture, and storage technologies
• Highly organized, with great attention to ensure required details are not overlooked
• Results and action oriented - makes sure the job gets done accurately and on time
• 8+ years of technology experience
• 5+ years of hardware and/or Windows experience
• 3+ years of experience with monitoring tools (SCOM, Sitescope, Keynote or Gomez)
• 3+ years HW or SW trouble shooting and failure analysis
• 3+ years of experience in core networking (TCP/IP, ACLs, DNS, VIPs, etc.)
• 3+ years of Microsoft Hyper-V & System Center Virtual Machine Manager experience
• A Bachelor’s degree in Computer Science, Information Technology or equivalent experience
• Experiences with SAN storage using FC, iSCSI (EMC, NetApp, HP)
• ITIL & MCSE Certifications are a plus
• 5+ years’ experience in Active Directory, XML, .Net Framework, TCP/IP protocols, security hardening procedures, and Windows/IIS/SQL Server
• 5+ years System Engineering & Administration skills with MS server products required including and not limited to; Windows 2008/2012, Hyper-V, SQL 2008/2012 and IIS 7.0
• 3+ years’ experience in providing high level production support in a 24x7 operations environment
• 2+ years’ experience designing, collecting, analyzing and leveraging metrics to drive service improvement
• 2+ years’ experience in Coding (like, C#, PowerShell, TSQL, other…)
• 2+ years managing a lab
• Experience with Azure (IaaS)
• Responsible to execute InfoSec vulnerability assessment processes
• Author detailed assessment reports
• Perform adhoc internal and external Vulnerability Scanning using commercial and open source tools
• Perform adhoc internal and external network and application penetration testing using a variety of methods, tools, and techniques
• Development and delivery of training to system administrators
• Security monitoring, definition of security events to be collected
• Development and maintenance of security monitoring tooling and processes
• Incident management definition and involvement
• Definition and development of reporting metrics
• Analysis of NetFlow results and dealing with agreed incidents and passing on of agreed escalation incidents
• Analysis of device expert results and dealing with agreed incidents and passing on of agreed escalation incidents
• Analysis of IDS/IPS results and dealing with agreed incidents and passing on of agreed escalation incidents
• Management of the SSL cert process, to include issuing issues, tracking of expiring certs etc
• Azure deployments and upgrades
• Windows OS configuration, hardening and performance monitoring
• Vulnerability assessment and port scanning expertise with various tools: nessus, qualys, nmap
• Manual pen testing skills
• SSL certificate management
• Scripting and minor development to support automation
• System hardening on various platforms, Hyper-V, Linux, Mac, Windows and Network Devices
• Understanding of Linux OS
• Contribute to the design, build and run of “Internet scale” services used both by external customers and internal Microsoft teams
• Improve incident processes including monitoring/alerting coverage, investigation tooling and reporting
• Drive increased efficiencies through automation you author
• Develop high quality monitoring and reporting solutions that address our live site needs and can contribute to the product code base
• Constantly focus on how to enable the business and increase DevOps agility
• Contribute to Profit margins by resource utilization optimizations
• A passion for operating and improving large services with the ultimate goal of reliably meeting SLA
• A passion for identifying system improvement and driving them to completion
• Excellent data driven insight into identifying bottlenecks and potential solutions in the production workflows
• Excellent communication, collaboration, and mentoring skills
• Experience working across disciplines, groups and teams
• 1+ years of industry related experience
• A demonstrable understanding of software development concepts, project management, and good communication
• Experience developing, debugging and maintaining code in multiple programming languages
• Demonstrable organizational, problem solving and prioritization skills
• Contribute to customer satisfaction and acceptance of machines
• Spend 20 to 50% of time in field evaluation of performance and provide on-site technical counsel to districts, dealers and large users in complicated problem investigation, new large mining machine assembly, delivery and application
• Formulate temporary and production fixes directly through first-hand knowledge or in close cooperation with business units
• Provide technical counsel to CACo. warranty and data staff in reviewing large dollar claims to assess cause of failures and CACo. responsibility
• Have warranty/policy authorization to $10,000 and make recommendation on higher amounts
• Formulate CACo. marketing product support programs and obtain approval
• Ensure timely announcement to the field
• Through visits to dealers and user job sites and analysis of field reports, determine customer satisfaction with product performance and provide subsidiary input to New Product Introduction process at the business units
• A technical/engineering background and several years of engineering or field experience
• Superior planning and coordination capabilities and self reliance
• Ensuring the client experience on all SAW systems is optimized to ensure maximum productivity is maintained while the new, higher security policies and changes are implemented on all SAW systems
• Ensuring the software deployment workflows, processes, and distributions are optimized to ensure fast and reliable update performance at all times on SAW systems
• Coordinating support and problem resolution processes with other MSIT departments as needed to optimize overall support performance
• Project Management of any Service Improvement Plans (SIP) required to bring the UES Secure Administration Workstation compliance performance back to designed specifications
• Developing and managing a detailed project plan of program deliverables, dependencies and timelines for any SIP work
• Increasing Microsoft IT’s Modern IT capability through the introduction of new solutions, processes and approaches that further the MSIT contribution to the MS Enterprise client effectiveness
• Bachelor’s degree in Computer Science or related technical discipline or equivalent with a min of 4 years of tech experience in the computer industry
• Minimum three to five years’ experience in IT service engineering or service management
• Strong analytical and organizational skills. Must be self-motivated and able to plan and organize work to meet deadlines in a fast-paced environment
• Strong problem resolution, judgment and decision making skills required
• Scripting skills (PowerShell, vb, batch programming)
• Experience Supporting and maintaining Azure environments
• Experience with monitoring and performance measurements
• Experienced with multiple storage architectures and solutions such as EMC, Netapp, HP etc
• Comfortable specifying and designing hardware solutions for web, application, and data layers
• Experience with localized installations
• Proven documentation skills
• Familiarity with Microsoft maintenance/configuration tools such as backup, task scheduler, Robocopy
• 2+ years of experience with C#, Asp.net, XML, SQL
• 1+ years of experience in scalable services
• Excellent problem solving skills and passion to solve hard problems as part of a team
• Experience/Exposure in automation, specifically related to deployment, recovery, or other manual processes
• 1) Drive efficiency & consolidation in our current disparate workflow & tools
• 2) Owning the delivery of features in our localization platform
• 3) Deliver solutions to our engineering team to scale to the business growth and bring us closer to spontaneous translation of our services
• 4) Build a tools and infrastructure for localization processing in concert with partner teams managing the transition from old technologies to the new platform in a risk aware and time sensitive manner
• 5) Coordinate with development teams to onboard new projects into the localization workflows and ensure that blockers to localization flow are removed
• 2) Strong experience in a scripting language such as PowerShell, Python, or Perl
• 3) Knowledge of OOD and an OOP language, preferably C#
• 4) Knowledge in all-and subject matter expertise in at least two-of the following
• 5) Building high-performance, highly available, reliable, distributed software & services
• 6) Designing systems and processes for running enterprise or consumer services at scale, drive cost & operational efficiency
• 7) Windows Administration, including OS internals and troubleshooting tools
• 8) SQL experience, preferably SQL server administration and design
• 9) Proven ability to collaborate across teams and across levels of management
• Ensure high availability for several mission critical applications, with a particular focus on Visual Studio Team Foundation, Source Depot, Product Studio, and Perforce
• You have a strong customer focus and understand the importance of Live Site Reviews
• Solid working knowledge enterprise-scale applications with a focus on service improvement, task automation, and monitoring best practices
• Deep understanding of Microsoft products, services, and platforms
• Prior support experience with one or more of the following preferred: VSTF, Source Depot, Product Studio, Perforce
• Deep knowledge of SQL Server administration and performance tuning
• Firm understanding of telemetry and service monitoring tools and techniques
• Robust analytical and problem solving and organizational skills
• Degree in Computer Science (CS), Management Information Systems (MIS), or equivalent industry experience is required
• Manage Managed Service Supplier vendors and ensure delivery of quality sustained engineering, incident support, and change request service
• Work with Compute service owner on project and prioritization and ensure vendors are focused on the right health & welfare project priorities
• Collaborating with service managers and automation teams on requirements and development of self-service tools for change requests
• Collaborate with service manager and service engineering to help drive strategic migration projects to move on-premise workloads to our Azure cloud offerings
• Assign and/or execute service improvement activities, deploy critical updates and configuration changes to our compute environment
• Working with line of business application teams to meet the performance needs of critical applications
• Engage and help resolve critical business service disruption Major Incidents. Take incident and issue escalation from managed service supplier vendors to fix issues and deploy updates
• Collaborate to Define the V-Next Service Offering: Assist and collaborate with Compute Service Owner for defining the v-next service offering based upon input from operation activities, incidents, customers, and industry best practices
• Comprehensive knowledge of hyper-v infrastructure and Azure technologies
• Should have knowledge about the internals of Windows, networking, and storage architecture and offerings. Demonstrated experience in managing and administering different windows services. Should have knowledge in storage related software (PowerPath, etc..)
• Proven expertise in troubleshooting hyper-v service related I/O, CPU, memory, disk and other resource contention. Must have experience in Performance Tuning using monitoring and troubleshooting tools
• Use trace analysis, and proprietary tools to analyze problems and develop solutions to meet customer needs. Possess data-driven troubleshooting and must be able to handle challenging issues in the environment
• Ability and working knowledge required to achieve results using Agile and Scrum methodologies
• Ability to collaborate with people representing diverse points of view, interact with senior leaders to drive business impact
• Knowledge of infrastructure build specifications for data center and networked technologies (Compute scale unit, Windows Server, Blade Servers, RAID, SATA, 10GbE, SCOM, etc.)
• Well-developed experience with managing a Managed Service Supplier
• BS/BA in Computer Science, engineering, or related field
• 5+ year’s design and/or implementation and/or support of highly distributed apps (i.e. having an architect’s sense for ensuring availability, performance, etc.)
• Desire to gain experience moving workloads to Azure is a must
• Experienced in PCB layout and schematic designing
• 1+ years of experienced on PLM systems
• Experience with Cadence schematic and layout tools will be counted as an advantage
• Experienced with Zuken schematic and layout tools will be counted as an advantage
• Ability to solve design, tools and data management problems
• Experience with Zuken DS-2 Engineering Data Management system will be counted as an advantage
• ECAD or Mechanics will be counted as an advantage
• Collaborate continuously with Program Managers, Software Engineering and our business users in order to ensure the reliability, availability and performance of our near real time intelligence and analytics platforms
• Utilize deep knowledge of operations engineering, connected services, and information technology plus knowledge of industry best practices to innovate and influence operational approaches and solutions
• Provide leadership during outages by effectively guiding incident response where root cause is unknown for cross-functional teams to troubleshoot and help provide solutions to address database, OS, application, network and any other issues
• Identifying underlying root causes and providing recommendations or solutions for long term permanent fixes to critical production issues
• Heavy focus on driving efficiencies through automation and tools, if it is manually done today you are super passionate and technically capable to automate it!
• Build business continuity and disaster recovery plans, ensure they are tested regularly
• Creating, developing & managing the deployment architecture and processes for the service. In some cases, you may be contributing to the deployment automation itself and driving improvements to further automate over time
• Deep experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring, etc
• Experience with monitoring platforms such as Application Insights, SCOM etc
• Advanced Troubleshooting, Debugging & Diagnostics relevant for large data warehouses and near real time analytics
• Demonstrated ability to seek out and leverage data driven insights that foster continuous
• 5+ years or equivalent work experience
• Proactively monitor and investigate issues for the Skype for Business service
• Create tools to improve the monitoring and investigation of issues to reduce the TTR (Time-To-Resolution)
• Improve the tooling for frontline support to resolve customer escalations
• Identify repetitive, manual tasks and automate them
• Work on live site issues for the team servicing core scenarios
• Document procedures / processes and train others on related procedures
• Work with developers to write bug fixes and code improvements
• Participation in 24/7 on-call rotation
• Technology evaluation and integration
• Ownership and optimization of Deployment, Monitoring, Compliance and other service management tasks through automation
• Infrastructure planning, delivery, management, and troubleshooting
• Response and analysis of complex multi-datapoint/correlated incidents and management through resolution
• Design, prototyping, and delivery of complex technical, scalable, and supportable solutions and projects in response to service delivery and business needs
• 24x7 on call rotations
• Identification of service improvement areas that require cross discipline engagement
• Technical documentation and communications
• Engineering cloud first network solutions leveraging Azure Traffic Manager, Global Traffic Manager and Azure AD
• Optimization of automation and APIs for PaaS assets in Azure and non-Azure services
• Root cause analysis and fixes for live service issues
• Demonstrable PowerShell, C# and Web/Reset Service development patterns
• Demonstrable Knowledge of Azure Networking PaaS services, DNS and Azure AD
• Expert knowledge of networking concepts, load balancing and routing optimization
• 2+ years active development experience, including shipping multiple commercial products
• 3+ years in working in cloud scale environments
• 3+ years practical experience with PowerShell
• 2+ years practical experience with Active Directory Federation Services, Azure Active Directory, Azure Multi-Factor Authentication On Premise, and identity systems or Advanced Threat Analytics
• Be willing to manage your services 24 x7 with the support of other operations teams
• 3+ years of experience in Service Engineering/Engineering roles
• Proficiency coding/testing in a high level language
• Experience with building service telemetry, monitoring or utilization of the Asimov tool set
• Work with team members to understand current processes and cost, plan and automate solutions to improve consistency, speed and accuracy as well as reduce manual touches
• Provide critical thinking, technical innovation, and attention to detail while serving as a trusted advisor in the group
• Work alongside of the engineering teams to improve core automation and even take over certain areas of responsibility and/or features
• Actively participate in design discussions, code reviews and help evangelize performant solutions
• Work in collaboration with peers, PM, Engineering and other SE teams to enhance the
• A minimum of 3 years’ experience in Software Development as a developer, Service Engineer or SDE
• Proficient at C#, and PowerShell and SQL. JavaScript and HTML are nice to have
• A fundamental understanding of BI and data analytics
• An understanding of SQL database design
• Strong technical problem solving and debugging abilities
• Ability to work closely with team members to collaborate on innovative solutions
• Self-driven, pro-active, results-oriented and ability to work with minimal direction
• Reporting, Analytics knowledge a plus
• BS or MS degree in Computer Science or Engineering OR equivalent years of relevant work experience
• Ability to easily partner with developers on your team to deliver end-to-end software services
• Ability to manage challenging expectations effectively and resolve conflicts efficiently
• Cloud operation experience - Running real workloads in the cloud, diagnosing and fixing problems
• Experience owning and developing manageability features end-to-end
• Experience scripting against RESTful services
• 3+ years of creating automated experiences for partners, customers, and peers using PowerShell/C# or similar
• 2+ years of experience working with network devices and automating tasks with services like GTM/LTM, SMARTs, or HPNA
• BA or BS in Computer Science or related discipline, and/or experience preferred
• Proficient with both Agile and Waterfall methodologies
• Previous project experience with building on Azure or other Cloud solutions
• Project experience with the following testing practices: performance, security, privacy, accessibility, or localization/globalization
• Deep understanding of some of the following technologies: ERP, CRM, SharePoint, Cloud Computing, ASP.NET,
• PowerShell, Elastic Search, NoSQL, Data Warehousing & Analytics, and Big Data
• At least bachelor degree in computer science or similar discipline
• Extensive knowledge of TCP/IP with emphasis on challenges of individual protocols
• Network traffic monitoring
• Knowledge of OSPF and it's security practices
• Layer 2 security concepts and their implementation in Data Centres using multivendor devices
• DDoS mitigation practices and their implementation strategies
• Development and implementation of network device hardening standards
• Experience in using scaning tools e.g. Qualys, Nessus,
• Linux administration
• Responsible for designing, developing and implementing budgeting and planning models using SAP BW and BPC data sources
• Develops and enhance SAP BW objects such as infocubes, dso's, masterdata, transformations, extractors
• Work with Business, SMEs, Project team members and executives to gather the functional requirements, design, deliver and document technical solutions
• Ability to read, write, configure code, and design end-to-end service telemetry, alerting and self-healing capabilities for platforms
• Participate in requirements gathering and solution designing sessions
• Interpret business requirements into system solutions to satisfy the business needs and improve the user experience
• Define and document processes and procedures (Technical and non-technical)
• Experience working with software engineering team members and ownership of translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• 8-10 years of experience in SAP BW
• 3-5 years of SAP BPC experience
• Demonstrated leadership characteristics - ability to build strong teams
• Excellent written and oral communication and ability to collaborate effectively with partners
• Outstanding problem solving skills and passion to solve tough problems as part of a team
• SAP Data Services
• Ability to debug - ideally code in ABAP
• Deep knowledge of TCP/IP and routing protocols (BGP and OSPF and/or ISIS) and MPLS
• Minimum of five years of network design and deployment with demonstrated experience configuring Cisco routers or another enterprise level routing infrastructure
• Cisco Certified Internetwork Expert (CCIE) or equivalent experience
• Understanding of Cloud and SDN Architectures, Layer2 and Layer3 technologies, protocols, and emerging technologies
• Comprehensive knowledge of networking technologies (switching, routing and Layer 4-7 load balancing)
• Strong conceptualization, analytical, and logic skills enabling comprehension and development of complex technical and business issues, topics, and plans
• Excellent problem resolution, judgment, and decision making skills required
• Ability to work on multiple projects with conflicting priorities at the same time
• Ability to learn very quickly in a fast paced environment
• Apply robust understanding of the business, the customer, and the solutions that a business offers to effectively design, develop, and implement operational capabilities, tools and processes that enable highly available, scalable & reliable customer experiences
• Engineering degree or 5+ years or equivalent work experience
• Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring, etc
• Collaborate closely with Software Engineering/Business to ensure the availability and performance of Service
• Provide leadership to the DevOps team during outages by effectively guiding incident response where root cause is unknown for cross-functional operation and development scrum teams to troubleshoot and help provide solutions to address database, OS, application, network and any other issues
• Driving ongoing improvements and efficiencies in operational practices, tools & processes
• Participate in software and system performance analysis and tuning, service capacity planning and demand forecasting
• Manage the availability, scalability, security and performance of our platforms and applications
• Identifying GAP’s in current tooling and areas of improvements, working towards delivering the tools and where required engaging with software engineering teams to ensure delivery of improvements
• Developing the monitoring and telemetry architecture implementing monitoring agents, dashboards, escalations, alerts and carry out periodic reviews of checks currently in place to ensure the service meets or exceeds customer expectations
• Proactively review and recommend changes to the live site infrastructure after ensuring the right validation has been carried out
• Drive increased efficiencies through automation and tools you author
• Creating, developing & managing the deployment architecture for the service
• Become the technical expert in Retail for Compute and Storage solutions
• Build, test and execute on Retail’s technical strategy
• Solve hard problems that span technology, development models, testing, and other areas
• Drive proof of concept activities with a hands on approach
• Drive the resolution of critical cross-group technical issues
• Create design options for feature areas that enable scenarios
• Build effective relationships with engineering leaders, associates in the retail stores, and our design and production partners
• Ensure that feature areas deliver the expected value to the customer and meet business objectives to Microsoft
• Create, evolve, and communicate specifications for feature areas
• At least 5 years of service engineering experience
• Bachelor’s degree in Computer Science, Engineering or equivalent experience
• Experience with Active Directory objects and GPO creation and maintenance
• Experience with Enterprise technology architecture components of computing, virtualization, security, back-up / recovery /high availability, storage, and networking across the Microsoft stack
• Experience with Microsoft TFS
• Expertise in PowerShell scripting to deploy, configure, and automate IT services and components
• Working knowledge of design, configuration and lifecycle management of IT solutions
• Experience with Azure Platform as a Service (PAAS) and Infrastructure as a Service (IAAS)
• Hands on technical infrastructure experience (NDES, PKI, etc)
• Experience using Agile project management methodologies
• Experience with DHCP, DNS and Network Protocols
• College graduated or above major in EE , Automation or related fields
• At Least 3 years experience in maintenance or project execution of M&E or Building Control related fields
• Familiar with DDC / PLC, HVAC engineering works will be a plus
• Manage crane supplier and Installation subcontractor certification of invoices at site
• Plan the cranes, Tools and Manpower requirement for Installation and Commissioning of WTGs
• Manage and resolve site issues related to Installation & commissioning of WTGs
• Ensure timely handing over of WTGs to Service Department as per schedule
• Plan and execute mitigation measures should delays be incurred during Installation & Commissioning
• Ensure return of tools and transport returnable in time after completion of activities and support site closure by Construction Manager
• Bachelor of Engineering /Diploma in Electrical or Mechanical Engineering with minimum 5-7years of work experience in in leading teams in Installation of Wind Turbine
• Ability to ensure highly resilient and scalable service offerings
• Help drive service backlog discussions & standups to establish appropriate prioritization of Live Site requirements
• Ensure end-to-end service excellence through developing productive working relationships with internal and external teams including architects, engineers, project managers, stakeholders, partner teams, and management
• A fun, positive attitude
• Experience working with SQL solutions
• Provide field assistance where operational / customer liaison is required
• Take part in training and personal development of Service personnel and oversee technical service training for customers
• Customer follow-up and ownership of all product and service related issues. Work as a continuous customer interface for customer satisfaction feedback, etc
• Proactively promote solutionizing concept to delight IR customers
• Solid engineering background (college or higher degree in engineering, preferable on Mechanical or
• Skills in computer programming and machine control are preferable
• Willing to travel and can work independently
• To carry out inspection and maintenance work to the relevant standards
• Diagnosis and fault repair
• Report and record any major incidents and customer complaints through the appropriate procedures, ensuring swift resolution wherever possible
• Hold a full UK driving Licence
• To carry out and complete all service works outlined above
• To drive deficiencies, materials and product sales
• To lead and drive a first class customer service experience
• To conform to all regulations and take part in all training provided as and when needed to meet the businesses requirement for a zero harm workplace
• Responsible for signing up to all RAMS, PPE, Tool box talks, van audits and accident investigations
• Actively take part in internal technical audits
• To actively be involved in coaching of new apprentices
• To be a key link between the customer and their Field Line Manager ensuring there is effective communication of works carried out and works required between all parties
• To successfully complete and pass enhanced security vetting programs including Disclosure Scotland, enhanced screening and Counter Terrorism Checks
• Act as a Thermo Fisher Scientific advocate in all capacities in customer laboratories
• Effectively communicate with customer as well as other Service Engineers
• Responds to customer service requests through customers service scheduling software
• Promptly acknowledges receipt, and contacts the end-user to schedule services. Ensures that the schedule meets the customer’s needs and entitlement
• Communicate schedule of services to Customer Administration and Supervisor on a daily basis
• Seeks assistance from peers when unable to quickly meet the customer’s expectations
• Close out service activities utilizing administration tools for accurate record keeping, including documenting service calls daily upon completion
• Maintains personal Service inventory of replacement parts. Returns defective material in a timely manner, and orders replacements in accordance with company policy
• Proven ability to diagnose and resolve problems on sophisticated electro-mechanical instrumentation in a commercial scientific laboratory environment
• Must demonstrate competency for installations, relocations, calibrations/qualifications, preventive maintenance and troubleshooting/repair, technical support
• Ability to work independently, and as part of a group, to accomplish individual and team objectives
• Independently resolve routine customer satisfaction problems
• State certification to Work on a wide range of products containing refrigeration components
• Must have strong interpersonal skills, and be able to communicate effectively with a wide variety of people
• High school diploma/equivalent required
• Deploy and manage virtualization infrastructure
• Assist in facilitating datacenter activities such as system upgrades and hardware provisioning
• Provide support, and implementation of security policies, compliance, and best practices
• Train other technology staff members on system upgrades and rollouts
• Prioritize workload and resolve any technical issues/roadblocks
• Solid skills in logical troubleshooting, communication, documentation and problem resolution
• Experience with one or more of the following: JSON, C#, Java, SQL and/or Powershell
• 1 year experience working with cloud based systems
• 2 years experience problem solving in a team environment
• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
• Prepares service log and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents
• Analyze and provide advices for customers’ existing equipment status and recommended replacement schedules
• Bachelor in Electrical Engineering
• Minimum 3 years of field experience in service or testing
• Possess knowledge of An uninterruptible power supplyproducts, markets channels and associated applications
• More than 2 years vocational (electronics) or equivalent professional degree
• Local/Native Language Capabilities
• Good English capabilities
• Minimum 4-5 years of electrical industry experience required
• Requires in-depth knowledge and experience in job and ability to work independently. Requires indepth knowledge and experience in job and ability to work independently
• Ability to interpret complex customer specifications and drawings (electrical and mechanical)
• Provide technical support to (potential) customers by advising about possible LV and/or MV system solutions based on customer questions and/or requirements and/or information
• Execute electrical engineering for LV or MV systems; execute various technical calculations, prepare drawings and schedules, list of materials, purchase list
• Prepare and execute service on all possible LV or MV systems delivered by the company (mechanical and electrical)
• Represent the company, within set authority level
• Prepare service reports. Enter all relevant data into the ERP system
• Archiving and traceability of all data and documents. Safeguard confidentiality of data and information
• Knowledge of and experience with MV and LV systems (sales, technical support and service)
• Knowledge of PLC, SCADA, DCS
• Knowledge of procedures, company rules, guidelines (national and international), law, rules & regulations, standards, safety, quality and environmental guidelines as far as applicable
• Microsoft Office (Word, Excel, Powerpoint, Outlook)
• Service and maintenance, trouble shooting for wind turbines
• Wind turbine installation and commissioning
• Take care of spare parts, consumable, tools and vehicles
• Responsible for the safety on site under QSE principle
• Complete required reports by using platforms and ERP systems like SAP
• Keep connection and communication with customers and the company
• Obtained technical education in Electric Engineering, Automation or Mechanical Engineering
• At least 3 years related working experience, preferably in wind industry or service business
• Able to read and write English
• Proficient in MS Office
• Develop and maintain effective working relationship with Key Customers to promote the desired image of the Company
• Prepare and submit chemical management reports to agreed schedule
• Provide cost effective solutions to technical problems
• Identify and communicate new business opportunities to assist marketing and product development plans
• Liaise with Technical Group and R&D to ensure appropriate solutions are offered to the Client
• Responsible for customer sales and service in a defined area and required to be capable of acting as the client main resource to provide technical and problem solving support to client Chemical Management Programmes
• Oil and Gas production systems, Reservoir Stimulation, Water Injection, Chemical injection facilities and Utility systems
• Chemical selection, application and performance monitoring
• High school diploma required; Associates degree preferred
• Degree in Chemical Engineering, Chemistry or other Science Engineering Subject preferred
• Proven experience; preferably in OFC/Chemical business is an asset
• Strong Microsoft Excel, Word, Power Point and Word skills
• Must take ownership of workload and make decisions independently based on policy and customer needs
• Strong organization, sense of urgency, prioritization and multi-tasking skills
• Promote a positive attitude at all times
• Communicate effectively with all levels of personnel within a Customer’s organisation
• Become the technical expert in RSIT for Compute and Storage solutions
• Build, test and execute on RSIT’s technical strategy
• Solve hard problems that span groups, technology, development models, testing, and other areas
• Drive proof of concept activities with a hands-on approach
• Architect server solutions for feature areas that enable critical Retail Store scenarios
• Build effective relationships with other groups within MSIT, other RSIT engineering leads, Store associates in the physical retail stores, and our design and production partners
• Strong experience with current Enterprise server and storage solutions
• Recent hands-on experience with server and storage configuration, including LUN creation and balancing
• Hands-on technical server infrastructure experience (NDES and PKI configuration, etc.)
• Experience with Hyper-V and Service Management Automation
• Experience with Microsoft System Center (VMM, OM, SM, and Orchestrator)
• Experience with Forefront Identity Manager (FIM) for security group creation and maintenance
• Experience designing and building Private, Hybrid, and Public Cloud solutions
• Experience data center transformation and migrations
• Operate high performance systems & applications spanning across thousands of servers worldwide
• Drive improvement in processes, procedures, and manageability of service
• Deploy, configure, support, and enhancing application working with Service Engineers, Support, Test, PM, and Dev teams
• Interact with systems and service administrators both to troubleshoot issues as well as determine requirements for tools, automation, and monitoring
• Continuously review and recommend solutions that improve serviceability, availability, reliability, and performance in a cost effective manner
• Ensure compliance to Safety and Quality Assurance and improvements
• Maintains the highest level of safety at execution level
• Implements and enforces HSE requirements on site with the support of HSE team representatives
• Comply with safety requirements according to Bombardier standards and project requirements
• Comply to the OHSACT
• Comply with Transnet High voltage rules and regulations
• Ensure that all quality standards are met and maintained
• Ensure that quality standards of components are met
• Ensure that inherent defects are identified at early stage before the client identifies the defect
• Ensure Zero outstanding NCR’s
• Ensure that team is certified in all areas that need specific certification in order to them to perform the work
• Effective testing and commissioning and fault finding and repair
• Be the first point of contact for Testing and Commissioning technical matters
• Lead fault finding investigation and analysis
• Lead the testing and commissioning activities
• Develops wiring diagrams, layout drawings and engineering specifications for system or equipment modification
• Diagnoses cause of electrical or mechanical malfunction or failure of operational equipment and recommends preventative and corrective maintenance
• Plans, directs, and records commissioning testing activities, and recommends and initiates modifications or replacement that fails to meet the acceptable quality standards
• Ensure all testing and commission is performed according to agreed specifications and requirements
• Ensure that the Locomotive are operational at all time
• Ensure that faults are attended to timeously and correct in the shortest duration of time
• Complete MIR Reports
• Follow depot procedures and instructions with regards to Testing and Commissioning activities
• Monitor reliability of trains and train subsystems on continues basis
• Lead Corrective and Preventative maintenance activities during warrantee phase
• Apply electrical and mechanical theory and knowledge to test, repair, maintain and modify vehicles and equipment
• Advises management regarding customer satisfaction, product performance and suggestions with regard to product enhancement
• Effective people management
• Instructs, directs and coach technicians in servicing and repairing vehicles to the desired quality standard
• Ensure that team follows Depot Procedures and Instructions
• Ensure that a skilled team is in place to perform testing,
• Commissioning and maintenance activities
• Ensure that team is competent, properly inducted and productive
• Ensure that team is certified to perform the work
• Identify and coordinate any training or development needs for the team
• Degree or equivalent qualification; Electrical/Mechanical/Engineer
• Minimum 3 years railway working experience in similar position
• Strong Commercial acumen and strong interpersonal communication skills required
• Responsible for and participate in Danish service agreements, with Danish customers
• Participate in Integration, Test and Commissioning activities in Danish Interlocking projects
• Participate in ITC activities in international interlocking projects executed from Denmark or with participants from Denmark
• Support to Danish Sales regarding ITC and services for Danish bid projects
• On occasion, coordination of other colleagues involved in service contracts
• Technician or Bachelor’s degree in Electronics Engineering
• 5+ years of experience from maintenance work in site installations
• Strong understanding of how hardware and software interact with each other
• Danish and English fluency is required
• Rail/Signalling knowledge is highly appreciated
• Live site incident response in a 24x7x365 shift model with on-call coverage as needed
• Service stability, performance, and health monitoring and reporting
• Become a Subject Matter Expert on designated key services and/or components
• 5+ years’ service operations experience in an enterprise environment
• MCSE / MCTS – Microsoft Dynamics
• Demonstrated experience in PowerShell scripting
• Works within a team to deliver technical solutions
• Seeks mentoring to learn and solve problems
• Bachelors degree in Engineering or relative field; or equivalent (defined as a High School Diploma/GED and 4 years relative work experience)
• Experience working in a Service or Systems Engineering team
• Hands-on approach with regards to installations, upgrades and repairs
• General project leadership skills
• Engineering solutions for a variety of security initiatives spanning multiple SharePoint Online environments hosting millions of customers
• Designing, coding, releasing and driving next generation security tooling
• Investigating, debugging and responding to security related events
• Writing scalable code to improve our security optics
• Experience with common technologies associated with online services such as infrastructure management, networking, operating systems and authentication
• 5+ years active development experience
• Security background desired but not required
• We are building a Service Management System (SMS) to drive operational excellence
• Good documentation practice and basic knowledge/understanding of GMP
• Experience with Proprietary software systems, Databases, Laboratory Information Management Systems, etc., an asset
• Provide excellent Customer Service to meet the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
• To install the appropriate devices; dismantle and reconstruct equipment as required by the customer or ADT. Work safely and responsibly to avoid injuries, damage to property, loss of unused materials and cleans up installation debris
• Contact customer prior to the date of scheduled installation to verify schedule
• Prepare estimates in accordance with prescribed instructions or directions of supervisor
• Promote ADT's image at all times
• Any other duties in line with the post
• As part of a team of Engineers to carry out inspection and maintenance work to the relevant standards
• Liaise with the service bureau in line with the Company requirements
• Accurate completion of paperwork and Mobile Data Device according to work instructions and codes of practice
• To look after company assets
• Promote and identify sales opportunities through the Engineer lead scheme in order to achieve budgeted revenue
• To effectively interface with other Company departments to ensure the best level of service is supplied to the customer
• To ensure all aspects of health and safety requirements are complied with
• Comply with the Company quality management system and industry standards
• To be available to participate in the Company's emergency call out rota in line with the agreed rota that may be in force at any time
• Demonstrate a successful track record of achievement
• Preferable time served within a technical environment such as fire and security
• Must hold a full clean driving licence
• Ability to lift, carry and climb ladders. To carry equipment, ie; cameras etc up and down ladders ensuring conformance to health and safety requirements
• Ability to use power tools to repair and / or dismantle equipment
• 2+ years of professional software engineering experience, involved in shipping external customer facing services or applications
• Experience with managing cloud services - deployments, configurations, capacity management, or similar experience
• 2+ years of experience with one or more programming or scripting languages (such as C#, Java, Powershell, Python, etc)
• Drive for results, Self-motivation, and a passion for learning new things and take on new challenges Strong communication and cross-team collaboration skills
• 4+ years of C#, Java, C++, or other object-oriented development experience
• Professional experience with big data platforms such as Hadoop
• Professional experience with open source (OSS) software development tools, such as GitHub, Jenkins, etc
• Previous delivery of distributed services on Windows Azure platform
• Application of skills in Build, Engineering systems, test infrastructure, monitoring, performance/scalability workloads, etc
• BS/MS in Computer Science, Mathematics/Physics, or Engineering
• Bachelor/Master Degree in Sciences (Chemistry, Biology, etc.) or equivalent work experience e.g. Laboratory Technician
• The ideal candidate has minimum 3 years hands-on Chromatography (focus HPLC/UHPLC) experience,knowledge of Agilent Hardware and Software products would be an additional advantage
• Excellent soft skills; ability to collaborate effectively on different levels with customers and different company internal departments on a daily basis
• Fluency in German and excellent English skills, fluency is French is preferred but not required A
• Conducts Engineering Analysis
• Conducts preventive maintenance & troubleshooting
• Responds to Service Maintenance Issues
• Prepares Service Reports & Technical Reports
• Provides findings & recommendations based on units checked
• Generates Billing of Materials
• Previous experience in a similar service engineer role
• Experience of working in the managed print industry
• Sharp, Ricoh or Kyocera equipment experience
• Colour theory and connectivity knowledge
• Experience of delivering excellent customer service
• Good problem solving and problem analysis skills
• Repairing and maintaining AC & DC Drives onsite and in ABB workshop
• Commissioning , faultfinding and troubleshooting on drive systems
• Providing telephone technical support to internal and external customers
• Maximizing your ability to provide high level technical support for Industrial processes, drives applications and system, PLC and legacy equipment
• Ensuring more than 80% target utilization achieved
• Timely reporting and forecasting of contract performance and resources
• Performing the contract within the budgeted hours
• Completion of case on time to budgeted engineering estimates and base on customer’s satisfaction
• Preparation of periodic reports to the higher management
• Commissioning, inspection & repairing of the traction system and railway electrification (in workshop and on site),
• Supervising and engineering for traction package solutions,
• Promotion and sales activities for spare parts , preventive maintenance kits and maintenance contracts,
• Provide technical support for ABB Sales team, partners and customers,
• All field service, repair workshop and solar project activities,
• Deciding warranty cases according to warranty directives and preparing warranty reports,
• Giving training to customers, partners etc.,
• Controlling and managing the service partners
• Handle servicing, troubleshooting, and commissioning of Valve Actuator, Tank Gauging System and Flow Meter onboard vessel
• Promote aftermarket activities (service and spare parts technical proposal) to the client
• Provide technical training and technical presentation to client and inter-company
• Provide remote technical support to existing and new client by email and phone
• Support sales in technical meeting and onboard survey activities
• To provide service support for flow meters of Flow Solutions (mass, magnetic and vortex) in Singapore
• For custody meter accuracy, must work in accordance to custody transfer meter guidelines for expert advice to resolve the issue
• To check the configuration and installation of flow meters, which include wiring of signal and power cable connections at the flow sensor and transmitter
• Handle flow loop tests for mA, frequency outputs, digital inputs, outputs to confirm the meter functionality and customer’s receiving devices and loop
• Check for any abnormal alarms in the flow meter
• Evaluate site issues, identify the root cause and provide solutions to the client; recommend best practices on installations and applications
• Work closely with the sales team to grow the services business through site walks, turnarounds and upgrades
• On warranty replacements, initiate the RMA process, utilize CRM to request for warranty approval from product management team
• Follow up with FA lab on the results of FA and communicate with sales counterparts, and with the end-user to close the case
• Provide telephone technical support and recommendations
• Prepare and attend to factory acceptance tests
• Prepare professional reports and update in CRM system on the job progress; once the job is completed, update and close the job in the CRM
• Ensure all in-field activities are carried out sagely complying with company Environmental, Health and Safety (ESH) guidelines and procedures
• Assist in the site service, configuration, troubleshooting and upgrade of DCS
• Handle configuration of DCS
• Provide technical support and offer recommendations to customers on technical related issues
• Conduct repair and upgrade estimation, and submit quotations to customers
• Conduct basic administrative duties such as maintain engineer records, and generate standard service reports
• Align objective with sales, and conduct Demo/Testing of Equipment at customers’ site
• Follow the safety practices and procedures of the company
• Meets the requirements of a Professional Engineer
• SME (Subject Matter Expert) in field of competency
• Works with Project Managers and Lead Engineers in the quoting process
• Supports the development and utilization of processes for design/VAVE
• At the appropriate process phase gates, provides a complete design package to be entered into our PDM system consisting of requirements and design documentation, databases, BOM’s, etc. /provide complete VAVE proposal to be submitted to the customer consisting of detailed proposals, models/simulations/schematics, BOM’s etc
• Participates in all elements of Engineering Services including design reviews and design verification, supply chain & supplier interaction, transfer to design/manufacturing
• Mentors Associate Engineers, or Engineering Services Tech
• Stays abreast of the latest technology and techniques to provide designs that are competitive and cost effective
• Bachelors degree in Engineering from an accredited four-year college or university
• Minimum of 5+ years of related experience and/or training
• Minimum of 2 years experience as a Professional Engineer
• Minimum 2 year technical school
• Electronic Certificate / Diploma
• Industry Certifications (A+ or N+)
• Mechanical Background (gears, pulleys, belts, chains, motors, clutches, drive systems)- Computer skills
• Customer Skills
• Reliable Transportation (space, passes safety inspections, licensed and insured)
• Pro-active audit promotion with North, Central and nearby regions
• Actual audit and reporting
• Sales FOC audits for derivative business promotion
• Promote New solutions from end to end like: HRU, VFD etc
• Hands on training for sales and service on Flow measurement, Intellisurvey, SPM etc
• Good command on MS office - EXCEL and POWERPOINT
• Knowledge on tools used for audit
• Extensive travelling involved
• Support the product concern identification and resolution process with Product Development and Quality teams
• Ability to travel overnight, as required
• 2+ years of body shop/automotive experience
• In-depth technical automotive knowledge
• Excellent customer service/interface skills
• 4 – Demand planning, Training needs and Knowledge Management
• 5- Commercial reach the given Target
• Building & managing budgets
• Understanding and managing P&L
• Understanding and managing cash flow
• Understanding & managing cost
• Understanding operational and financial ratios
• Return on investment and NPV (Net Present Values)
• Effective usage of financial data for making business decisions
• Business modeling
• Understanding your customer’s business
• Needs-based selling
• Building rapport to gain trust
• Managing customer relationships
• Navigating complex buyer roles
• Influencing buying criteria
• Accelerating the buying process
• Strategic account planning
• Implementation of the Opportunity Lifecycle Process (OLP), Release 4.1 (related to presales) Understand the Phases, Decision Gates, Key Activities, and Deliverables of the Opportunity Lifecycle Process (OLP) version 4.1
• Recognize the OLP Roles & Responsibilities
• Understand your role in the process
• Understand differences between OPL4.0 and OLP 4.1. Process change
• Knowledge in telecom technical domains (engineering)
• Experience in Incident Management & coordination
• Experience in network operations, technical support and/or maintenance
• Experience in Quality management
• Knowledge of E2E Service Assurance Operating Model
• Knowledge Statistical Process Control
• Lean 6 Sigma certification (green belt)
• Knowledge of ITIL/eTOM
• At least 3 years of support experience
• Experience in TDM network core elements will be a plus
• We are looking for a strong team player for this position with good customer service attitude, approach and ability to efficiently solve complex problems
• Degree B.E and B Tech in Engineering (Electronics & Telecommunications, IT, Computer Science)
• Experiences with ALU Switching Systems
• Experience in TDM network core elements
• Bachelor's Degree in Engineering, Engineering Technology, Telecommunications, Computer Science or Information Technologies or equivalent
• Adaptability, Analytical skills, Customer focus
• Languages: German /French/ English
• Willing to contribute with creative, out-of-the-box solutions, to problems arising in a dynamic environment, under high pressure
• You will often have to juggle with multiple tasks and prioritize them
• Positive attitude, proactive engagement and desire to take over challenging assignments as part of a team
• Degree/ Diploma related to telecommunications, electronics, computer science or equivalent relevant experience
• At least 3 years of experience in network operations, maintenance and / or technical support activities
• In-depth knowledge of wide range of transmission equipment (xDSL, TDM, SDH, IP) multi vendors (Alcatel-Lucent, Huawei, Ericsson)
• Good knowledge in network fault/performance/configuration management
• Spirit rigorous in the transactions, particularly in following technical instructions and "reporting"
• Willingness to work in "Business Hours" & "Non Business Hours" exceptionally
• Control of quality of communication during a crisis situation (stay focused on the objective information & communicate in real time)
• Ability to work in teams, learn and support of people, know their own limits on technical skills
• Critical thinking in order to suggest improvements for better conduct of the operation (time / quality ...)
• Understanding the general principles of networks and telecommunications principles
• Ability to adapt quickly to a new operation
• Languages: German/English
• Obsesses about customer experience and drives cross team hardware monitoring efforts to improve availability, reliability, and performance
• Analyze real-time metrics to identify and mitigate hardware issues before they become customer impacting
• Collaborates with Engineering and PM counterparts to translate customer, business, and technical requirements into components of a service architecture, and operability
• Creates and implements standards and best practices, drives adoption across partner teams and external hardware vendors
• Skills & Qualifications
• Experience with Windows Azure / AWS
• Strong experience in trouble shooting the entire stack (Infrastructure, hardware, network, software layer)
• 3+ years of software/service engineering experience
• 2+ years of experience with PowerShell, C# or another similar language
• MSFT:AzureStorage
• Service strategy
• Contributing by executing service orders within the area of responsibility by ensuring project obligations are fulfilled and customer relationship is strengthened
• Acting as the main contributor in building customer relationship by maintaining quality and safety in
• 3 years of experience as a Software or Service Engineer
• Experience in Dynamics AX and Retail POS solutions
• PowerShell/Bash
• Windows Server/Azure/AWS -
• Knowledge of payment transaction solutions (VeriFone, FiPay, etc.)
• Posititively influencing tha ABB reputation by dedicated and professional approach
• Fully supports the service staff in carrying out service work to a high quality standard
• Participate at local training programs
• Competently and safely use general workshop euipment
• Work under direction of the responsible service staff
• Understand the scope of the job to be performed
• Dillligently perform assigned duties to high standard
• Working according to working instructions and adhering to regulatory and company OHS policy
• Maintaining a clean and proper working environment
• Support service availability targets (24/7 service availability)
• Use provided safety equipment and dress appropriately
• Arrange and manage daily service case follow up
• To improve the technical and troubleshooting skill for each segment
• To maintenance a better customer’s relationship
• Continue improve the customer satisfaction
• Service revenue ,GP, Case summary follow up with each customer
• Good technical knowledge
• Good organization and problem-solving skill
• Good decision maker;Team player ;Customer oriented
• Min. 4 years work experince in lift and escalator industry
• Registered Lift and/or Escalator Worker
• Good customer services skills
• Active and energetic
• Conducts diagnostics, service repair, and maintenance of all equipment and other products
• Makes estimate, costing and proposal for PM, OPM, parts and service jobs
• Facilitates scheduling and deployment of service technicians
• Makes service report and recommendation for each project
• Conducts sales calls and follows-up proposals and/or collectibles as needed
• Offers off-site/on-site corrective and preventive maintenance as well as other after-sales technical support solutions
• Interacts with customers to provide information and procedures to address the inquiries, concerns and requests to the products and services
• Carry out commissioning and start-up of compressed air related machinery and equipment
• General servicing, troubleshooting on air compressors and air dryers components
• Inspect/check on mechanical and electrical installation related to compressed air system
• Installs, programs, or repairs automated machinery and equipment such as programmable controllers
• Conduct operation training to equipment operators
• General report writing for internal and external customers
• Completion of assigned tasks in one or more of the following activities: troubleshooting, analysis, fulfilment, change planning and change execution
• Evaluation of logs and resolution of low to moderately complex incidents, and coordinating the escalation of more complex incidents
• Identification of and assistance in the resolution of low to moderately complex problems, and coordinating the escalation of more complex problems in order to provide future resilience of technology components
• Supporting and assisting with the testing, debugging, performance analysis and documentation of the hardware and software technology components associated with the enterprise
• Investigating incident diagnosis and incident resolution
• Understanding relevance of known problems and resolutions. Make recommendations for improvement
• Documentation of incident resolution and posts to appropriate logs/knowledge base for future reference
• Reviewing and supporting technical components for complex applications, monitoring high utilization of infrastructure components
• Planning and executing ITIL activities for changes and enhancements
• Effective communication with peers, business analysts, project managers, quality control, and other technology teams
• Delivery of high quality documentation as needed
• Analyze information systems processes and monitor key performance metrics; create standard performance reports
• Monitor and evaluate availability and response times, identify variances between hardware and software technology components and security agreements
• General support of a fully integrated, highly available operations environment
• Strong problem solving and a knack at unravelling technical issues
• Proficient scripting/coding skills, experience with writing automation and monitoring in PowerShell and/or C# a definite asset
• Demonstrated ability to work effectively cross-group, and great passion for team collaboration. A BS or MS in Computer Science or related engineering field is required
• Installation, repair, calibration and maintenance of customer instruments, on-site at customer sites, and in-house, at Pall facilities
• Build and maintain relationships to delight our customers
• Timely input and updates to service records, reporting, etc
• Work closely with Product Support and R&D to improve our customer solutions
• Manage schedules, spare parts, quoting, billing, and capture of customer feedback
• Experience building, installing and /or repairing complex optical and electro-mechanical systems
• 5+ years experience with common security operations systems, for example, Intrusion Detection Systems (IDS), Security Incident Event Management systems (SIEM), anti-virus log collection systems, etc
• Demonstrated experience with reverse engineering and malware analysis in order to enhance protection and detection capabilities
• Demonstrated experience working with a wide variety of security logs to detect and resolve security issues
• Background in threat intelligence and digital forensics a plus
• Familiarity with current legal and regulatory requirements around information security and privacy, including PCI, SOX, HIPAA, GLBA, etc
• Excellent interpersonal and group dynamic skills. Strong written and verbal communication skills
• Development experience with a variety of languages: PowerShell, Java, .NET/C#, SQL, JavaScript, web and database technologies
• BA/BS in Computer Science, MIS, or related field or 5+ years of equivalent experience
• Monitor and support/troubleshoot networks to meet application requirements
• Design/deploy solutions that scale to meet requirements and are easily supportable
• Leverage strong technical skills and strong engineering rigor to ensure comprehensive and effective standards and designs
• Work closely with architects and engineering teams to understand emerging technologies and how they would benefit the Microsoft network and its users
• Validate and revise key engineering artifacts such as standards and deployment guides
• Participate in network health analysis and optimization via monitoring and capacity planning
• Assist with the definition and tracking of key performance metrics to assess cross-organizational compliance on mutually agreed performance and availability targets
• Architect and deploy ArcSight ESM, Loggers, SmartConnectors/FlexConnectors as required
• Manage ArcSight day-to-day administration and assist in proper operation
• Integrate data feeds into ArcSight utilizing SmartConnectors/FlexConnectors
• Develop Use case content to assist in the identification of significant events
• Provide recommendations and implement changes to optimize ArcSight detection capabilities and for performance tuning
• Coordinate with engineering staff for modifications, downtimes and upgrades of ArcSight deployment
• Integrate existing toolset with any new security tool acquisitions
• Develop tools/solutions that augments existing security monitoring capabilities
• Enable technical and process improvements within the team
• 3+ years hands-on experience with ArcSight engineering
• Should have strong knowledge of architecting, deploying and administering ArcSight
• Should also have real/significant experience developing content/use cases for ArcSight monitoring
• Good understanding of networking and network security technologies
• Strong working knowledge of Linux & Windows Servers and SQL/Oracle Database
• Scripting knowledge in PowerShell, general batch/shell scripting
• A working knowledge of the .NET Framework
• Knowledge of Microsoft SQL Server at developer level (TSQL, Stored Procedures, etc.)
• Design/Development/Testing experience using various Microsoft technologies (C#, .NET, SQL Server, VC++, etc.)
• 5+ years operational maintenance and troubleshooting of enterprise grade systems/solutions
• Demonstrated skill in troubleshooting - ability to provide resolution and/or workarounds to complex problems
• Ability to think analytically and understand dependencies in connected systems
• Ability to maintain working relationships with diverse stakeholders
• Be part of a team that drives efforts to improve availability, reliability, performance; continuous improvement at lower cost
• Champion key initiatives in charter areas; influence critical stakeholders to see your ideas through to implementation
• Analyze real-time metrics and provide insights to influence demand and shaping of global capacity planning/buildout efforts
• Build and automate KPIs for managing end to end run state capacity management, balancing, capacity planning and deployments
• Participate in an on-call rotation; incident, escalation and problem management participation
• Leverage PowerShell and other means to quickly automate processes to improve efficiencies and resolve issues experienced by customers
• Design, write and deliver software to improve the availability, scalability, latency, and efficiency of our services and their infrastructure platforms
• 6 + years of service engineering or operational leadership role
• Expert knowledge of managing and optimizing enterprise online services and infrastructure at data center environment
• Proven track records of delivering multiple highly complex technical projects simultaneously and exceptional analytical skills
• Strong knowledge of Microsoft server products such as Windows Server, Hyper-V, SQL, IIS, Azure, and datacenter dependencies such as Active Directory, networking architectures, VLAN, DNS and NLB etc. Experience with one or more of the following: C/C++, C#, .Net Framework, Java
• Familiarity or experience with one or more of the following: JavaScript, SQL, PowerShell, Bash, Scope, HTML5, CSS, XML, REST, JSON, Azure, AWS
• Experience in data structures, algorithms and complexity analysis. BA/BS in Computer Science or Electrical/Computer Engineering or related degree, or equivalent work experience
• Responsible for the Commissioning of ABB systems and products
• Installation supervision
• Conduct start-up according to procedure
• Performing required testing
• Performing acceptance testing with presence of customer and approval societies
• Maintenance of the ABB systems / products
• Performing maintenance on product / system according to ABB procedure and practice
• Conducting training as per agreement
• Providing recommendations
• Service of ABB system / products
• Warranty call-outs
• On-call services
• Fault tracing
• Technical support
• Working and travelling outside normal working hours, weekends and national holidays is expected
• Call outs on emergency basis must be expected
• Service reports to be submitted after each task as per requirements
• Time sheets completion and updating at all times
• Call on customers to provide solutions proposal
• Conduct site inspection with fulfillment team to determine customer requirement
• Liaise with customers in producing maintenance repair parts proposal
• Initiate kick off meeting with customer and fulfillment team upon receiving orders
• Communicate with LAX on technical support
• Achieve the business quota/objectives as required by the EBS team leader
• Proficient in PowerShell and other means to quickly automate processes to resolve issues experienced by customers
• Leads Engineering and PM counterparts to translate customer, business, and technical requirements into components of a service architecture, and operability
• Identify and resolve emergent issues, act as a crisis manager and subsequently follow through to prevent problem recurrence using a Problem Management approach
• Experience working on large-scale distributed services with on-call responsibilities
• Ability to successfully and engage in multiple initiatives simultaneously
• Ability to work well under pressure
• Deals well with change
• Demonstrated expertise in web services, virtualization and cloud concepts (3+ years)
• Familiarity & Experience in many of the following (3+ years)
• User and Entity Behavior Analytic (UEBA) AND/OR Machine Learning experience
• Specialized knowledge of security software & network/network security components
• At least one industry relevant information security certificate (GCIA, GCIH, CISSP, OSCP)
• Participate in service capacity planning and demand forecasting, software performance analysis machine learning and system tuning for resource optimization. Contribute and Implement base infrastructure
• Evaluate and Improve client experience interacting with services, network, latency, reliability and availability
• Contribute to service monitoring requirements with feature design
• Perform Monitoring gap analysis post implementation and create new monitors to resolve gaps
• Experience in data structures, algorithms and complex analysis
• Experience with Azure or other cloud services
• Technical Depth - Candidates must demonstrate that they have a deep understanding of the technical concepts of at least two core technologies (SQL, IIS, SAN, Windows 2008/2012/2016, IP Networks, etc.) plus the ability to quickly incorporate information about new technologies
• Managing online services
• Strong fundamentals in TCP/IP concepts, load balancing, GTM, routing, Data/Database Engineering, design and manageability. IP networking, network analysis and performance and application issues using standard tools
• 6 years of relevant work experience, including experience in a high-volume or critical production service environment
• 3 years of relevant work experience in C, C++, C# programming, .NET Framework, Visual Studio.NET and other web related technologies, SQL, Scope and PowerShell Scripting
• Performing simple to complex repairs and services in LC, LC-MS , GC, GC-MS or bioscience systems
• Optimize our quality standards and documentation according to ISO 9001
• Cooperation with our customer contact centre, production and development departments
• Supervise and set up test stations and establish processes in collaboration with service providers
• 5+ years of experience in Service Engineering/Software Engineering roles; 5+ years of coding/testing experience
• Proven experience with building service telemetry and monitoring pipelines
• Strong Powershell scripting automation ability
• Strong C#, or .Net development experience
• Demonstrated solid working knowledge on cloud computing / Azure/ AAD
• Familiar with Agile/Scrum/Lean Methodology
• Provide deep technical insight and hands on help to drive issues to root cause and resolution to live site
• Designing, coding, releasing and driving next generation feature enhancements running the SharePoint Online platform
• Developing in PowerShell, C#, ASP.NET, Angular.js and other Javascript toolkits
• App Development including Azure host sites, Azure APIs and Azure PaaS solutions
• Migrating existing solutions to Azure and transforming them to PaaS solutions hosted in Azure
• Drive and passion for excellence in a fast paced work environment in a rapidly evolving space
• 3+ years active development experience, including shipping multiple commercial products. 5. BA/BS or MS degree in computer science or related field, or equivalent experience
• Bachelor's degree in Engineering or equivalent knowledge and experience is preferred
• Proven years of experience in manufacturing operations
• Experience of Instrumentation, Process Analytics, Moisture and Flow measurement
• Strong creative problem solving skills
• Proficiency in MS office applications
• Proven analytical and quality improvement ability
• Previous experience of ERP system (Oracle, SAP Strong customer orientation)
• Provide technical solution to Analytical equipment’s performance to meet customers’ specific application
• Provide first level of contact with customers to assess needs and when required handle dispatch of service engineers or third party service providers to site
• In house repair of all Analytical products, either with direct resources or by returning to the factory for repair
• Supervise field troubleshooting and repair of Analyzers at customers’ site
• Primary support for Thailand based customers with Service Contracts
• Train customers to provide technical instruction and assistance to customer regarding the installation, commissioning, operation, repair and maintenance of equipment
• Provide feedback to business unit on customers’ experience, division products quality issue and any improvement suggestion
• Timely submission of field service report with field data and solutions provided to the customers
• Manage multiple or mid-size analytical or CEMS Project to meet and/or exceed customer’s specifications, project schedules, financial goals and quality standards
• Organize the purchase of equipment, material and services in a timely and cost-effective manner based on the contractual schedule and project specifications
• Ensure good project management standards and practices are implemented at all times, including material procurement, project implementation phase, up to the successful commissioning of the project at customer site
• · Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
• · To service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials
• · Work closely with the planning team, ensuring your time is managed efficiently and jobs are prioritised correctly
• · Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate
• · Customer Service skills
• · Excellent customer service skills
• · Practical skills
• · Basic Electrical experience
• · Previous experience working in a customer facing environment
• · Hold a full clean driving license
• · Ability to lift and climb ladders
• To visit customer sites for the installation and trouble shooting of Reciprocating , Rotary and Centrifugal Air Compressors
• To assist dealer field team both on field and off the field on technical front
• To develop good rapport with customer and should be able to satisfy customers requirements on technical fronts
• Should have the ability to promote premier after sales services like Annual Maintenance Contract, Comprehensive Maintenance Contract , Annual Rate Contract etc
• Should be a good team player with the ability to co-ordinate with inter teams effectively to get assistance where their involvement is required
• Diploma or Bachelor in Mechanical Engineering from reputed organization
• Minimum 3-4 years of experience as a field service engineer in the same field or in capital equipment manufacturing unit
• Proven experience in developing and maintaining hi-level business relationships that produce results
• Should be fluent in English
• Working knowledge of Microsoft Office products is essential
• Manage the team of contractor workforce to perform O&M activities of the utilities/compressor house
• Ensure reporting of necessary data, documents as agreed in the contract
• Time to time submission of reports to end customer
• Making the O&M operation complaint as per the end customers
• Plan and execute necessary maintenance of the Air compressors in consult with company service team
• Submit the bills in time as per end customer requirement and follow up payments
• Adhere the safety rules at site
• Analyze the cost spending on the contract and work on improvement plans
• Work timing is mandatory 6 days per week and to visit site on emergency situations if arises
• Working Experience: 5+ years in customer service/ O&M field/ utilities maintenance in the field of Industrial compressors, DG, Automobile and any other industrial utility equipment’s. Air compressor field experience is preferred
• Educational Qualification : DME/ BE/BTECH Mechanical or Electrical
• Skills :Good communication skills in oral & writing is must
• A BS degree in Computer Science (or equivalent work experience)
• A minimum of 3 years in supporting/troubleshooting and deploying networks
• Strong background with Routers/switches Knowledge on firewalls and Load balancers is desirable
• Very strong technical knowledge of enterprise networking solutions for very large environments
• Demonstrated leadership ability, strong team player who enjoys a fast-paced atmosphere
• Self-motivated, directed and passionate Ability to learn very quickly in a fast-paced environment
• NITEC Electrical / Electronic or Diploma in Engineering
• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line
• Ability to climb ladder and operate on hand power tools
• Ability to communicate and provide excellent customer service
• Must have a valid driver’s license and able to operate fleet vehicle in a safe manner at all times
• Actively co-ordinate with operation supervisors for optimal service potentials from regular customer interactions
• Proactively involve in self learning and practical exposure for continuous competency and productivity improvement
• Maintain high level of personal leadership on safety and quality of work performed
• Able to foresee any technical, contract, quality, program or cost issues to management along with recommendations for resolution
• Co-operative with other ABB units to achieve common targets
• Experience with common security operations systems such as, Intrusion Detection Systems (IDS), Security Incident Event Management systems (SIEM), anti-virus log collection systems, etc
• Understanding of web and database technologies
• Experience with a wide variety of security logs to detect and resolve security issues
• Excellent interpersonal and group dynamic skills
• Strong written & verbal communication and presentation skills
• Development experience with a variety of languages * Java, .NET, SQL, JavaScript, PowerShell, etc
• Feedback/Metrics collection techniques
• BA/BS in Computer Science, MIS, or related field or 2 years of equivalent experience
• 3+ years of software development experience in designing and building highly scalable online services with a proven ability to create componentized, well-architected software at a feature level
• BS/BA in computer science, or equivalent in related technical experience
• Deep understanding of efficient data structures and algorithms
• 2+ years of Experience with ASP.NET MVC, Node, Angular is required
• Strong coding skills in C# (required), PowerShell (required) and SQL Server and SQL database (required), and strong design, implementation, and debugging skills
• Experience developing Azure services with a strong understanding of cloud service design and challenges
• Good understanding and experience in asynchronous and multi-threading programming Able to collaborate well within the team and across product groups to deliver end to end experiences
• Thrives in a fast-paced, agile development environment and can multitask fluidly
• Ensure the on-site preventive and\or curative maintenances
• Carry out customers’ trainings on our instruments
• Complete installation of our equipment
• Follow the equipment fleet and customers of the dedicated area
• Draft and submit quotations and control reports
• Ensure repairs from Elancourt
• Electric knowledge and experience is required: use of multimeter, oscilloscope…
• Mechanical knowledge and experience is required: assembly/dismantling of mechanical set, reading mechanical plan…
• Computing knowledge and experience is required: installation/dis-installation of equipment, software and operating system (Windows)
• Well-developed problem-solving skills, solid organizational skills, autonomy (fully autonomous in planning organization)
• Customer oriented,
• Availability for traveling (round 50 000 km/year)
• Measure, monitor and communicate solution effectiveness throughout the defined service lifecycle
• Experience with resilience modeling (failure mode analysis) and ability to automate simulation of service outages for platforms
• Ensure full support systems are established and maintained. Manage relationships between quality control and support tiers and collaborate with other service teams to ensure that problems related to the service you manage are solved in a timely manner
• Experience owning the Service in backlog discussions & standups to establish appropriate prioritization of Live Site requirements
• Experienced in managing critical events that generate significant monetary and/or brand impact
• Practiced at GO, Chess, or any mixed-logic-chaos games (game theory / problem solving)
• Ability to consume and simplify complex writings into simple and concise principles and ideas
• Experienced in managing expectations with people / services / teams you depend on
• Logical thinking, must be able to optimize complex scenarios and designs
• Proven track record of successful leading teams and developing a working environment that is characterized by personal responsibility, accountability, and teamwork
• Participate one or more of the following activities (concerning new or existing network hardware and software technology components or enhancements to existing components): research, analysis, selection, planning, and engineering
• Participate in collaboration with other Engineers, IT Architects, vendors, and business clients to ensure that modified network hardware and software technology components interact appropriately, data conversion impacts are considered, production environments are developed and maintained and other areas of impact are addressed and meet business functional and performance requirements
• Participate in efforts to analyze, plan, coordinate, and execute network lifecycle projects
• Plan, manage, and execute network system changes in support of customer requests (Request Center, Deployment)
• Represent network teams in project Design Review Meetings to clarify project requirements, design solutions in accordance with standards, create CRE estimates, document, and lead solution in coordination with project manager and other assigned resources
• Participate in efforts to test, debug, and analyze performance, and document network hardware and software technology components
• Participate efforts to implement network hardware and software technology components by analyzing the current environment using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of network hardware/software
• 2+ years in the Networking field with a background in the following skills
• DNS Knowledge is Preferred, inclusive of functionality, integration and association within major operating systems (Windows, Unix, Linux) and network products (Cisco routers and switches, F5 APM, GTM and LTMs, etc.)
• F5 Knowledge is a Preferred
• Management and Administration of E-Health, Gigastor, Anue, NetQoS or similar Network Management technology is a plus
• Entry level knowledge in all the support tools required to support such environments, e.g. dig, host, nslookup, tcpdump, wireshark,
• Scripting ability with Python, Perl or other scripting languages, for the purpose of automation and highly scalable modifications in large environments is a plus
• Experience with SNMP and integrating Network infrastructure into network management systems is a plus
• Cisco Certified
• Cisco Wireless controllers functionality and deployment
• LAN Switching – Cisco IOS switching, HP Procurve
• WAN Routers – Cisco TCP/IP
• Infoblox DNS
• You are a smart, highly motivated, self-starter who thrives in a bottoms-up, fast paced, highly technical environment
• Previous experience working with large scale Internet services - and particularly with the analytics systems supporting those services - is a strong plus
• Developer background with coding experience (C#, ASP.Net, PowerShell, TSQL, other…)
• Technical competence and strong analytical skills
• Advance knowledge of IIS 7 and 8 design, implementation, and troubleshooting experience
• Core networking skills (TCP/IP, ACLs, DNS, VIPs, etc.)
• Experience with Azure (preferred)
• Experience with Big-Data a plus
• Experience with monitoring platforms like Gomez, SCOM, AVICode, New Relic
• Advanced Troubleshooting, Debugging & Diagnostics
• Drive requirements for service resiliency, performance, DR with development
• Define service KPIs and drive data driven service improvements
• Experience and Expertise in Systems Life Cycle Development Principles
• Degree in Computer Science (CS), Management Information Systems (MIS), or equivalent industry experience is preferred
• 2 to 5 years of solid SE experience in Services
• 2+ years of scripting experience in PowerShell and SQL is required
• Knowledge and experience in administrating Windows Server is required
• Experience working on Datacenter management and deployment is plus
• BA/BS Degree in Computer Science preferred
• Manage Site Commissioning of Distributed Control System (DCS) 800xA
• Diagnose emergency shutdown, safety instrumented shutdown while also handling systems loop checking, fault finding and fault rectification
• Review of commissioning requirements, schedules and estimates
• Provide technical engineering expertise to meet the requirements of Control System upgrade projects, system expansions, evolution projects or Service Offerings
• Plan, co-ordinate and manage day-to-day activities associated with delivery of engineering services in order to meet scope requirements of projects or services
• Provide customer process control improvement concepts through innovative thinking and process knowledge
• Maintain excellent customer relationships and focus on lifting customer satisfaction
• Experience in engineering or manufacturing industry sectors is desired
• Minimum certificate in engineering, equivalent technical or professional qualifications and experience
• Strong interpersonal skills with the ability to build and maintain relationships
• Practical electrical skills
• Good verbal and written communication competencies
• Computer / technology proficient e.g. CAD/CAM, PLC, MS Office etc
• Own our build system, currently built atop Visual Studio Online, Git, and deployed to Azure
• Define & implement the strategies and tools for continuous integration and delivery. Evolve our fragile single region deployment into a seamless worldwide continuously deployed system
• Drive our daily metrics, reporting, and escalation processes
• Play a key part in our load and scale design and testing
• Work closely with the team to solve system problems and grow a DevOps culture
• Comfortable operating as an SDE, focused on metrics, debugging, and tooling
• Experience with configuration and change management tools so you can tell us what we need
• 5+ years of industry experience working with cloud services at scale
• Demonstrated Computer science, networking, and DevOps fundamentals
• Demonstrated technical problem solving and debugging skills
• Good communication skills Microsoft is an equal opportunity employer
• Monitor alerting systems for hardware failures, driver and firmware deficiencies and security updates, addressing issues as they arise
• Perform checklist to determine status of production facilities and troubleshoot any errors found
• Manage vendor relationships to effectively track warranty parts replacement and open issue status
• Maintain and deploy Azure, IaaS, PaaS, SaaS, server images and on premise resources
• Escalate engineering issues as needed to team members or hardware vendors
• Respond to customer requests for support
• Troubleshoot networking, deployment and usability issues throughout the environments - Coordination with Data Center staff for hands-on tasks
• Update and maintain documentation and team knowledgebase
• Update and troubleshoot team SharePoint/One Note repositories and customer-facing portal
• Update and troubleshoot data collection and reporting systems
• Design, test, and validate new hardware/service offerings and infrastructure components
• Partner with management and other teams to establish evolutionary services and technologies
• Plan maintenance, automation and service contracts for hardware lifecycle roadmaps
• Budget for upgrades, additions, services, infrastructure, maintenance and bandwidth
• Liaise with researchers, Online Services, corporate infrastructure teams and outside data sources for solutions
• Partner with Microsoft product groups to help improve the overall offering by Microsoft
• 5-7 years’ experience managing and troubleshooting Windows and Linux Server
• 1-2 years’ experience with Microsoft Azure, High Performance Computing (HPC), Hadoop and GPU deployment, troubleshooting and design
• 1-2 years’ experience managing IIS websites and application pools on production systems
• 3-4 years managing and troubleshooting TCP/IP networks
• 3-4 years managing AD objects, OUs, Group Policies, NTFS and share permissions
• In depth knowledge of imaging technologies and deployment techniques
• Knowledge and experience with Open Source tools and components
• Proficiency in deploying and troubleshooting disk arrays
• Proficiency in troubleshooting hardware level errors and replacing server parts
• Familiarity with Cisco and Arista Switch configurations for VLAN assignment, channel grouping and port configuration
• In depth knowledge of TCP/IP, High Bandwidth, network routing and protocol analysis
• Proficiency in managing SQL servers for basic administration
• Installation, moves, backup, restore, maintenance plans
• MCSE or MCP certification in Azure, Windows Server, Windows Networking, IIS, SQL
• CCNA or greater Cisco certification or coursework
• ITIL Foundation certification or coursework
• Excellent customer service attitude and communication skills
• Experience managing outstanding work through alerting and ticketing systems, including prioritization and delegation of work
• Demonstrated ability to learn new technologies quickly
• Self-starter, works well with little oversight and prioritizes own work appropriately
• Attend to break down maintenance on call; ensure WEG's and related equipment are maintained well and technically acceptable conditions according to standard engineering practices
• Keep up-to-date with all operating/ maintenance manuals, checklists, service bulletins, etc. applicable to the WEG and associated equipment, carry out servicing activities as per the latest certified checklists, manuals and service bulletins
• Report abnormalities on OH lines and take corrective action in consultation with the ASM, inform ASM of any abnormalities noticed that cannot be fixed immediately
• Document the work done indicating consumption of spares/ consumables, list further actions along with targeted completion dates
• Ensure safety and care of all tools, tackles, measuring instruments and spare parts in custody
• Comply with all HSE / ISO & all other statutory requirements
• Ensure that the work log entry is made by the operator
• Tracking and ensuring that work is done as per schedule. Have a close communication with his Team and ASM
• ITI with 2 to 8 years relevant experience or DME/ DEE with 0 to 6 years relevant experience; electrical supervisor licensee preferred
• Technical experience working on rolling stock products Engines / Bogies / Brake Systems / Traction Motors / Control Systems, etc
• Ability to analyze and troubleshoot faults in Locomotive running and oversee specific job works
• Should be comfortable in learning & adopting IT systems for monitoring & maintaining Locomotives
• Working with us to create a Zero Harm environment by maintaining a safe and secure work place and adhering to safe practices
• Deliver a high class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward
• Experience installing Intruder CCTV Access and Fire Systems
• Knowledge of addressable and conventional fire detection systems would be desirable
• Be reliable, trustworthy, self motivated with the ability to work alone as well as in a team
• Handle the service and maintenance support that includes routine, predictive and preventive maintenance for all type of instrument, as well as break down and emergency maintenance service on an ad-hoc basis
• Establish best practices and provide recommendations to improve effectiveness for appropriate equipment and system
• Handle servicing of pH sensor/ORP sensor, check for dirty/scaling, choking of sampling, clear if there is any choking find during maintenance works; calibrate pH/ORP sensors as per customer recommended SOP and schedule
• Responsible for the weekly/bi-weekly/monthly/yearly calibration checks for Pressure, temperature, humidity, flow meters, level transmitters, gauges, switches, etc
• Handle control valves checks include visual check for all accessories and tubing, 5-point stroke checks, calibration, positioner calibration checks, etc
• To check the instrument installation which include wiring of signal and power cable connections, check and verify configurations, etc
• Handle Loop tests for instruments, i.e. mA, frequency outputs, digital inputs & outputs to confirm and verify signal loop
• Evaluate sites issues, identify the root cause, and provide solutions to the client, recommendations on best practices on installations and applications
• Be prepared and respond in a timely manner to all system outage/failures and/or production line interruptions and meet or exceed the requirement on safety performance (zero accident and injury), continuous improvement on cost reduction, system performance, work efficiency and productivity
• Update the customer, site leader and CRM for completed jobs
• Ensure all in-field activities are carried out safely complying with company Environmental Health & Safety (EHS) guidelines and procedures
• Strictly follow Singapore Government’s regulations and Customer site policies, procedure and requirements, to ensure safety, environmental and health assurance in the services provided
• Engineer and operate enterprise-scale Anti-Malware solution
• Engineer systems to collect, analyze and report security metrics
• Identify and implement improvements that will streamline the service and lower operating costs
• Collaborate with other service teams to address requirements and solve problems
• Communicate on a deeply technical level with product engineering teams to improve the product
• Develop procedures and documentation to ensure the reliability, integrity, efficiency, and efficacy of the system
• Strong system administration skills on Windows
• Strong understanding of malware types and infection vectors
• Strong experience working with SQL backed database systems with demonstrated competency to write and interpret complex sql queries
• Strong experience with system administration and automation scripting languages such as PowerShell
• Strong knowledge of Vulnerability Management and information security domain
• Good understanding of Microsoft anti-malware tools such as SCEP (system center endpoint protection) and Defender
• Experience with Mobile technologies (Android and IOS)
• Knowledge of Mac and Linux would be an advantage
• Must have passion for solving operational problems using technology
• 6+ years of work experience in service engineering or related engineering field
• BE/ BTech in Computer Science, Information Systems, Information Technology or a related field or equivalent experience is preferred
• Security certifications such as CISSP preferred
• Project execution at client locations
• Applies judgment based on practice and precedence
• Frequently resolves problems through research of multiple alternatives
• Qualified Electrician with at least 5 year’s experience in LV/MV
• Knowledge of the ABB and third Party LV & MV Products portfolio
• Experience of ABB LV & MV Equipment
• Strong background in service & maintenance
• Demonstrate excellent customer focus
• Experience in delivering technical reports and fault analysis
• Extremely detail conscious and numerate
• Excellent organizational and co-ordination skills with the ability to prioritise and manage peaks in workload
• Excellent interpersonal skills with the ability to engage with ABB employees in a professional manner, both in person and via telephone, and a strong focus on managing customer relationships
• Excellent Information Technology skills (inc. knowledge of MS Office, MS Excel)
• Ability to work on own initiative and as part of a team
• An ability to work under pressure and on your own initiative
• Clean full driving licence
• Promote good relations and synergy both internally and externally
• Sound communication, presentation and negotiation skills
• Team Building Skills
• Fluent written & spoken English
• Provides technical support and solves problems in own expertise area i.e. relay repairs; engineering and consulting; advanced services: Grid Automation solutions support (technical)
• Investigates customer needs through professional consulting
• Provides technical consulting on Service solutions to management and customers
• Determines effective product applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively
• Customer approach
• Manages customer relationships and maintains regular contacts with key customers. Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for PG growth
• Conducts specialist support and advisory service for Sales team
• Coordinates and performs specialist support for projects in relevant areas internally and externally (e.g. create milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials
• Documentation and reports
• Prepares all documents and reports to be signed by the customer representative
• Reports work done in a timely manner and follows up when needed
• Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization
• Provides recommendations to management to improve operations and customer service
• Technical coordination
• Provides technical specialist leadership and coordination for the Service team
• Plans activities in a timely and cost-effective way
• Coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs & Monitors performance
• Health and safety
• Applies safety rules and safe practices as well as environmental responsibilities
• Reports unsafe practices and incidents
• Design solutions that scale to meet requirements and are easily supported by operations teams
• Work closely with vendors to understand emerging technologies and how they would benefit the Microsoft network
• Assist clients with network traffic analysis, knowledge of protocol analysis
• Consult with application owners and design scalable and supportable datacenter designs to meet application requirements
• A BS degree in Computer Science (or equivalent work experience) and a minimum of 5 years in designing and deploying large scale networks
• Strong background with routers, switches, and firewalls
• Programming experience a plus
• Strong team player who enjoys a fast paced atmosphere
• Providing leadership within the build team to coordinate larger efforts
• Implementing and maintaining software build processes
• Understanding the design of services, definition of KPI’s, and holding partner team accountable
• Developing, triaging, debugging, and maintaining tools with a focus on automation and resiliency
• Triaging and debugging production problems
• Communicating and working with other developers and teams to resolve build related issues in a high priority manner
• Assessing and defining improvements to process and environments to increase performance and reliability
• Working closely with development, testing, program management, QA, and other groups
• Working across teams and disciplines to escalate and resolve quality blocking issues
• A minimum of 3 years in the software production field, with at least two full ship cycles delivering a medium-to-large scale product (can be different products)
• Experience in the following areas of development: automation design work; strong knowledge of Perl, Windows Command Shell, and PowerShell scripting; knowledge of C#
• Familiarity with build processes and environments, build verification processes, product release cycles, and Software Configuration Management tools
• Experience with command-line tools, source code control, and scripting
• In-depth knowledge of OS, package, QFE versioning, parenting, and blueprint best practices
• Experience working in a high pressure environment where security issues require a fast response
• Experience working with databases to coordinate automation and collect telemetry
• BA/BS in Computer Science or Engineering preferred
• Volume and Profit: Ensuring all projects are delivered on time and in budget
• Resources: Responsibility for establishing a team of engineers for Service Projects at the end user both from ABB UAE and ABB India
• Customer Relations: Establishing, developing and maintaining internal and external customer relationships to better understand needs and ultimately meeting the defined engineering targets. Ensuring customer satisfaction is maintained by supporting with good solutions and deliverables
• Project Execution: Delivering all project solutions in accordance with ABB defined engineering rules and to ensure the successful completion of the projects
• Technical Leadership: Solving problems that appear during engineering development. Supporting the Project Manager in issuing claims (new scope of work, cost impact, etc.)
• Market Intelligence: Providing market intelligence on the activities of our competitors at the customer sites and proposes recovery plans in case of potential order shortfalls. Responding and providing feedback to LBUs on business trends, possibilities, and challenges in the local market
• Resource Coordination: Coordinating the use of other company resources (e.g. technical) in order to provide value added services to the projects and services
• Accountable to assign the right maintenance profile to any new or modified contracts, to any equipment where the technical characteristics have been updated and to any equipment where the change of traffic conditions (evolution of start counter) leads to a new profile assignment
• Accountable to propose and to define new maintenance profile, based on the equipment technical characteristics, that will be valid for the organization
• Accountable to check the missing equipment technical characteristics used for the MBM profiles, and to create an inspection visit to the technician in order to collect them
• Responsible to maintain the “technician to equipment” assignment, based on supervisor decision
• Accountable for the creation of the maintenance visits based on the schedule, and for the their distribution to the technicians (if no electronic dispatching) Callout responsibilities
• Responsible to maintain the callout general planning (day / night / week-end / back-ups / etc)
• Accountable to monitor, check and correct the right alignment of the back reported jobs between the systems
• Responsible to compile the service repairs tenders, make it signed by the supervisor, send it to the customer, monitor and react to customer’s answers, and create the order. (i.e. Lead, Tender, Order and Invoice)
• Responsible to organize and help to execute the major repair activities (Man power, Sub Contracting, tools etc)
• Accountable to monitor, check and correct the accuracy of e-mail customer notifications, resending them when necessary
• Designing and maintaining Windows and Linux physical and virtual servers
• Developing and maintaining service telemetry, alerting and self-healing capabilities
• Documenting the service and dependencies
• Collaborating with several product teams and partner teams to maximize the impact of the solutions
• User and entity behavior analytics (UEBA) and/or machine learning knowledge
• BS/MS in Computer Science a plus
• Active Directory administration experience
• Experience with Microsoft Azure virtual machines
• Assess existing telemetry and monitoring capabilities of the Microsoft IT SAP Platform
• In collaboration with the SAP Functional SE Team and the SAP Basis Team develop a telemetry and monitoring roadmap and create an implementation timeline
• Implement new capabilities in agile and feature team oriented methodology
• Guide the organization on how to take advantage of the telemetry and monitoring to build world class, innovative solutions
• Develop standards for SAP telemetry and monitoring and document best practices
• Enable SAP telemetry and monitoring to run on Azure
• Align solutions with Security and Compliancy best practices
• Become a SAP telemetry and monitoring Technical Subject Matter Expert
• Present to internal audiences on these best practices and extend influence outside of the team
• Demonstrated expertise in monitoring, telemetry and cloud concepts
• Microsoft SCOM o Microsoft OMS o Application Insights Analytics (Kusto) o Java o Windows Server o IIS o SQL Server o Powershell/Bash o Windows Server/Azure/AWS
• Some SAP Basis experience
• Experience with SAP Solution Manager Monitoring / End-To-End Diagnostics
• Technical support to account management, commercial and PM team for HVDC main apparatus, HVDC control and protection system
• Cooperate with the team to accomplish the service sales target
• Maintain good communication and relationship with the client, understand the customer’s demanding
• At least 3 years experience in power system or power product field
• Fluent in Chinese (Mandarin) and English, written and spoken
• Have sales experience is an advantage
• Familiar with HVDC control and protection systems is an advantage
• Experience on power product manufacture, maintenance is an advantage
• Provide service and customer support
• Manage all repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Follow all company’s service procedures and protocols
• Cooperate with Service Manager and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Perform installation, start-up, maintenance, servicing and commissioning of control and safety systems
• Provide on-site support to customers in solving problems through consultation, diagnosis, problem verification, status reporting and resolution
• Implement corrective action if necessary, either directly or through other service personnel
• Perform various tasks at customer’s site according to local management requirements: system troubleshooting, database configuration and reporting
• Engineering degree in IT, Electronics or Industrial Automation
• Minimum of 2 to 4 years of related professional experience
• Previous PLC/DCS programming experience is an advantage
• Understanding of industry electrical safety standards and regulations
• Flexibility and willingness to travel (up to 50%)
• Fluent English is required, fluent German is a major plus
• Good multicultural awareness, strong interpersonal and communication skills and customer approach
• Define and establish automation framework to solve problems for cloud-scale services through creativity and automation
• Identifying and resolving performance and scalability issues with keen eye on solving problems through service design
• Build and deliver solutions for automated capacity planning and provisioning to provide elasticity for hybrid cloud services
• Build real time dashboards that enable outstanding data insights for critical decision making capabilities. Implement critical monitoring solutions that helps to identify problem patterns before they become incidents
• Work with peers and senior developers to ensure code quality and engineering lifecycle best practices are held at a high bar
• Identify and drive fixes for systemic issues with multiple contributing causes, rollup themes into planning
• Extensive experience in maintaining production OLTP systems, including familiarity with the SQL Server Engine and its tools set
• At least 6 years of Software development/ Service engineering experience
• Strong System Engineering & Administrative skills with MS server products required including and not limited to; Windows 2012 R2, SQL 2012/2014, IIS and T-SQL
• Strong .NET, C#, SQL and PowerShell scripting skills
• Networking experience
• Online services or systems programming experience
• Monitoring and deployment automation experience
• Ability to thrive in a fast-paced environment and take initiative
• Ability to drive efficiencies through process improvement and root cause analysis resulting in service maturity and scalability
• A passion and drive for world-changing impact
• Experience with networking, distributed systems, and system-level programming
• Demonstrated abilities to learn quickly, design efficiently, and write solid code
• Availability for on-call rotation with the ability to troubleshoot and communicate outside of normal business hours
• Assist Sales Representatives with plant surveys of prospective customers
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required
• Actively support Nalco innovations and technology in the strategic district accounts where you provide service support to other District Sales Representatives
• Travel within assigned area
• Technical 2 year Degree or High School Diploma with industry experience
• Must have a valid Driver's License and acceptable Motor Vehicle Record
• No immigration sponsorship offered for this role
• Bachelor’s degree in Science or Technical Specialty
• 2 years of successful technical service or field sales support experience
• Hands on plumbing experience highly preferred; experience troubleshooting and maintaining industrial equipment preferred
• Working knowledge of boilers, cooling towers, and wastewater treatment systems
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
• History of working in a field that required autonomy and self-motivation
• Prior experience that demonstrates a strong work ethic and ability to multi-task
• Designing, implementing and driving next generation feature enhancements in the SharePoint Online platform
• Working closely with Dev, PM, Test and Service Engineering to design features and processes that enable the team to work with greater agility, release rapidly across different versions and geos, and deliver at a high quality
• Drive and passion for excellence in a fast-paced work environment in a rapidly evolving space
• Technical background and strong project management skills to design features for servers or for large scale online services
• Expert knowledge of PowerShell, C# and agile development
• BA/BS degree in computer science or related field, or equivalent experience
• Designing, Coding, Releasing & driving feature enhancements while continue to envision the future for SharePoint Online Upgrades
• Development on PowerShell, C#, ASPT.Net, Angular & other JavaScript languages
• Development on Azure Cloud Service, Websites, Service Fabric, Storage, API’s & other PaaS solutions
• Driving Daily & Weekly Upgrade Cadence in SharePoint Online
• Participate in 24X7 On Call Engineering rotation for your team
• 2+ years of professional software engineering experience in designing and building highly scalable online services with a proven ability to create componentized, well-architected software at a feature level
• Experience with managing cloud services - deployments, configurations, Upgrades, capacity management, or similar experience
• Experience in dealing with large scale data architecture, operational architecture & ability to solve complex problems
• 2+ years of experience with one or more programming or scripting languages (such as C#, JavaScript ,PowerShell, Python, etc.)
• Thrives in a fast paced, agile development environment & multi task fluidly
• BS/MS in Computer Science
• 2+ years experience of software engineering, service engineering, or support
• Experience as UNIX/ Linux systems administrator, software developer, or combination thereof
• An ability to troubleshoot (ideally CentOS/Red Hat) Linux servers using many tools at all levels of the software stack
• Solid scripting skills in one or more languages (Python and Bash are advantageous)
• Familiarity with Cloud services such as AWS, Google Cloud Platform
• Design and administration experience with monitoring solutions such as Nagios or Prometheus
• Exposure to Log Management systems such as Splunk or Logstash
• A breadth of knowledge about interconnected systems and software
• Experience deploying highly resilient mission critical Linux servers in a 24x7 environment
• Experience designing, building and operating complex orchestration, automation and deployment systems (knowledge of Puppet is advantageous)
• Understanding of CI/CD processes and technologies (Knowledge of Git, Jenkins is advantageous)
• Knowledge of TCP/IP and network technologies
• Knowledge of Splunk, Nagios, Graphite
• Experience with Docker and virtualisation technologies such as VMware/KVM
• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Perform overhaul & start up jobs on Trane chillers
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Developing P&C (protection & control) software for HVDC (High Voltage DC Transmissions)
• Developing software for the Gateway Station (GWS), Operator Work Stations (OWS), Human Machine Interface (HMI) to allow proper data and events collection, production of event lists, communication with the system operators (local and remote)
• Test of the developed software in laboratory, in FST (factory system test) environment and during commissioning stage at site
• Once the HVDC is operational and handed over to the customer, the selected engineer will be ABB Resident Engineer on site for a period varying from 3 to 5 years. The Resident Engineer will be in charge of supporting the customer O&M crew, punch items resolution, and service activities such as regular, preventive, and corrective maintenance
• Prepare list / schedule of technical deliverables
• Prepare HVAC/HVDC P&C diagrams
• Develop P&C application software for HVDC systems based on settings/specifications provided by the System Engineer
• Participate in progress meetings (Internal, with Customer and with Sub-suppliers)
• Interface with other project team members (P&C Team Leader, PM, Scheduling, Documentation, EH&S, Construction etc.)
• Produce wiring/interconnection diagrams
• Produce cable list and interconnection list
• Produce I/O lists
• Prepare drawing packages for commissioning
• Prepare test procedures and test records
• Prepare software modifications based on the test results
• Participate in laboratory and FST tests
• Participate in commissioning and service activities in sites across Canada
• Resident Engineer in one site of the Maritime Link HVDC project, providing support to the O&M crew from the customer, punch list resolution, resolution of warranty problems, regular, preventive and corrective maintenance for a period of 3 to 5 years
• Carry out all routine maintenance on fire and security systems
• Ensure all tools and spares are correct and stock levels are maintained utilising organisational skills
• Cover emergency call outs if required
• Previous industry experience and electrical knowledge would be desirable
• Experience servicing Fire Alarm, Intruder, CCTV and Access Control Systems is preferred
• Be skilled in fault diagnostic and repair
• Partner with network engineers to design and implement physical\logical networks
• Manage IP usage and plan needs for capacity
• Create F5 LTM configurations and provide expertise on escalations
• Design and implement VLAN ACL strategy
• Identify gaps in current technology and processes in order to recommend improvements
• Build tools, develop efficient processes, and contribute to our knowledge base
• Collaborate at depth with peers in SRE and Program Management
• Hands‐on technical expertise in large scale systems
• Experience managing complex projects
• 2+ years’ experience in large scale internet service design and implementation
• Demonstrated passion for customer experience and usability
• Drive and develop both the technical and commercial competencies of dealer’s service team and constantly improve the overall customer satisfaction level
• Support sales and parts sales to achieve the company financial target
• Workshop administration
• Workshop process daily drive (6 steps)
• EUP (Efficiency / Utilization / Productivity) follow up and daily drive
• LDS process support
• Monthly WA audit and action plan follow up
• Vehicle hand over process
• Competence development
• Can deliver some basic courses
• CD (competence Development) process must be crystal clear
• Drive the CD process (evaluation, gap analysis, training plan…)
• Push / arrange dealer own training after central training
• On job knowledge transfer and training
• Warranty and Quality feedback
• Warranty judgement (VO: 15K to 30K, RT: 5K to 20K)
• FQR (Field Quality Report) process
• Explain warranty process to dealers based on Warranty Binder
• Drive to improve the quality of the claims
• Technical support and customer technical complaint
• Responsible for Recall / campaign
• Responsible for FQR / Argus / Argus dealer
• Responsible for FST (Volvo) / Technical Note (RT)
• Diagnostic competence
• Customer complain handling competence
• Other support
• Technically support parts sales as required
• Technically support vehicle sales as required
• Support CCC to clean up the vehicle database
• Special support to Service Agreement (both sales and aftersales)
• Regional trainer
• Set up regional training plan base on region competence gap analysis & CD implementation target, and follow up with the performance
• Drive the regional training and competence development implementation in the dealers
• Develop the training skills in the specialized area and deliver the trainings as required
• Attend TTT trainings and deliver the trainings within two month
• LDS super user
• Guide dealer LDS administration people, strictly follow the LDS ways of working
• Help implement the rollout and updates plan of the LDS system
• Coordinate with Local IT and Volvo IT on technical issues
• Be a listener and understand changing business requirements and analyze impact on system and process, communicate with LDS principal of ATORC,
• Support dealer business issues and co-ordinate with ATORC to solve business / LDS technical issues
• Be a dealer business guide, follow up KPIs of the dealer and monitor dealer performance
• Technical support of SA sales, including review application form, review VOSP, contact HQ for quotation when needed, SA technical explanation to dealer / customer when needed
• SA claim handling
• SA dealer performance audit
• SA performance follow up (such as overdue payment, contract renewal etc.)
• Other support requested by region related to SA business
• Mining trucks technical support (same process as “normal” trucks)
• Diploma/Degree holder with 3-4 years of experience in trouble shooting of electronic security systems
• Good communication and interpersonal skill
• Experience in Handling higher level complaints in ACS,FAS,CCTV and BMS system
• Experience in AMC sales and generating platform for retrofit jobs ,third party AMC business
• Handling customer complaints and maintaining neessary records
• Relevant technical apprenticeship or craft equivalent in order to perform a service on a filtration, separation and purification system/equipment in the biopharmaceutical industry
• Relevant technical qualification to perform the service on the respective equipment/system. Detailed knowledge of apertures, fittings, valves, measuring devices and electrical installation is a must
• Cross trained in electrical / instrumentation / mechanical is essential
• Fluent in German & English; French & Russian will be recognized as additional value
• Communication skills allowing working in the team (internally as well as with the customer)
• A minimum of 3 years post qualification experience in a service / engineering or similar position within the biopharmaceutical market
• Factory test work and/or site work experience
• Multi-discipline work experience
• To provide service site support for field transmitters in Singapore
• Pressure, DP, DP Flow, DP Level, Temperature, ITG, radar, ultrasonic and wireless solutions, Analytical instruments: Turbidity, Conductivity, pH, TOC, TRC, Ammonia Analyzer, Fluoride analyzer, Particle counter, Water hard analyzer, Ozone air/water monitor, Chlorine analyzer
• Verify installation, configure, calibrate and troubleshoot of field transmitters
• Conduct loop checks and coordinate with site projects teams
• The Service Engineer would evaluate site issues, identify the root cause, and provide solutions to the client; recommendation on best practices on installations and applications
• Work closely with the sales team to grow the services business through site walks, and turnarounds
• On warranty replacements, the Service Engineer will initiate the RMA process, utilize CRM to request warranty approval from product management team
• Follow up with FA lab on the results of FA, and communicate with sales and then with the end user to close the case
• Prepare and attend to factory acceptance test
• Prepare professional reports and update in CRM system on the job progress
• Once the job completed, update the CRM and close the job (SR) in the CRM
• Perform the inspections and testing of Cooling Systems and all associated equipment
• Identifyfrom the field (i) potential customers and the decision makers within the client organization and (ii) opportunities for service’s campaigns that will lead to an increase in sales
• Supervise other technicians and/or utility workers as needed
• Perform a wide range of supervision and engineering tasks to ensure the technical integrity and proper installation and commissioning of Cooling Systems
• Develop presentations and provides training and instruction to customers on Cooling Systems operations
• Ensure appropriate response and service is provided to customer
• Strong customer service-oriented: Identify and build up rapport with potential & existing customers, developing credibility through customers’ management
• Commercial sensitivity with a focus on Cooling Systems Industry customer needs
• Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
• Demonstrated ability for on-time performance in remote environment with regional/global teams
• Work efficiently without direct supervision
• Communicate with the Senior Service Manager, regional service representative and customer regarding status of equipment. Meet the demands of the customer by providing service and technical support that meets or exceeds our customers’ expectations, also ensuring that the equipment meets all Genie requirements. Be flexible and versatile in the ability to change priorities, travel or relocate to meet the demands of the Genie China commercial team
• Communicate any customer damage to the Senior Service Manager and the appropriate Regional Sales Manager. Ensure the equipment is repaired in a timely manner and the customer is charged for the repair and down time as per Genie procedures
• Track all service calls in a call log and ensure work orders are opened and closed in a timely manner
• Establish relationships with key customers and actively pursue all service business opportunities
• 1-2 years’ experience in the heavy engineering machine industry, with a proven track record of quality customer service
• Basic mechanical, hydraulic and electrical skills
• Basic understanding of safety
• Would like to learn all aspects of repair (electrical, hydraulic and engine etc.)
• Strong interested in engineering machinery(especially crane industries)
• Ability to coach, develop and training
• C driving license
• Customer focus, High standards, Flexibility
• Willingness to work beyond normal hours and frequent business trip due to Genie commercial team demands
• Would like move to jobsite city according to business demands
• No acrophobia
• Testing and commissioning experience for telecom equipment, Coriant 70xx, FMX, Connection Master and or Alcatel equipment
• Should be able to understand site requirements in detail and work with SEC and customer team at site
• Well versed with SEC requirements
• Follow installation activities as per site requirements
• Attending faults throughout the life cycle of the equipment
• Technical support & Liaising with Project managers & service manager
• Perform repair, troubleshooting, maintenance, calibration, and qualification of advanced pharmaceutical laboratory equipment and instrumentation
• Administer program for scheduling and documenting maintenance, calibration, and qualification of laboratory equipment and instrumentation
• Performs technical diagnosis of operational problems and repairs/calibrations on wide range of laboratory equipment to ensure that the equipment is operating to the customer’s complete satisfaction and manufacture specifications. May include running the necessary experiments and/or coordinate among the in-house and outside experts to reach a resolution
• Assists with customer training, by preparing instruments and supplies as well as giving presentations
• Technical school degree in Refrigeration or Electronics or scientific field, or equivalent experience
• 1-3 years of equivalent job related experience, preferably supporting laboratory equipment
• Technical proficiency in instrumentation and electronics
• Strong inter-personal, self-motivational, & negotiating skills
• Excellent communication skills, working across all levels, functions and regions
• Excellent Computer skills required; efficiency in Word and Excel
• Proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment
• Basic instructional abilities (customer training)
• Accomplish individual and team objectives
• Customer/business-oriented (satisfaction.)
• Detailed understanding of service functions
• Perform technical diagnosis of operational problems and repairs/calibrations on wide range of laboratory equipment to ensure that the equipment is operating to the customer’s complete satisfaction and manufacture specifications. May include running the necessary experiments and/or coordinate among the in-house and outside experts to reach a resolution
• Perform technical evaluations on product changes and on new products, including software verification, collection of performance data, assessment of user friendliness, ease of maintenance, etc. Provide written reports on evaluations
• Assist with customer training, by preparing instruments and supplies as well as giving presentations
• To install, maintain and repair Thermo Fisher Scientific's range of instruments (primarily LC/LCMS) in a professional and reliable manner
• To train customers in the routine use of Thermo Fisher Scientific's range of LC/LCMS instruments in a professional and reliable manner
• To achieve minimum call turnaround for all customers
• To achieve service revenue budget
• To assist your sales team to achieve sales and margin (gross) targets for their designated Portfolio so that growth and performance objectives are exceeded
• To be highly responsive and proactive in dealing with customer's needs to ensure customer satisfaction is priority
• To carry out your employment in an efficient and commercially appropriate manner
• Be responsible for fostering a partnership with the business Group's customers by providing them with advice and technical support that will help them gain the most from the products that we sell them
• Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company's Quality Manual
• Perform to designated goals of turn-around-time, response time, repair rate and customer expectations
• Perform in accordance all relevant certification procedures, such as NATA, ISO
• Manage the service process from allocation to completion, including administration of call closure and parts accounting to allow for completion of invoicing to meet service revenue
• Preventive maintenance of building facility equipment and power supply equipment e.g. Air Conditioning units, Low voltage switchgear, Generators, Fire pumps, Fire alarm equipment, Transformer (24 KV), 24 KV AC switchgear
• Corrective maintenance or trouble shooting of such mentioned equipments
• Failure analysis and prevention
• Manpower plan for work activities
• Spare parts control
• On site physical checking of system functionality .To perform necessary works as per contract agreements considering SLA and always adhering to health and safety requirements
• "Troubleshoot and resolve complex problems in BMS systems. Attend and repair fault calls / achieve 1st time fix where possible / escalate unresolved problems
• Site attendance is to prioritized as per SLA
• This is the company requirements to meet contractual agreements"
• "Complete and make sure all Timesheets / Work Reports and other relevant documentation are received at the main office in the agreed company timescale
• Complete daily relevant information , electronically or physically send to main office weekly as a minimum , personally check with main office for receipt of issued information
• To ensure allocation of contractual time / to enable invoice preparation / to generate revenue"
• "To actively represent the company in a professional manner at all times
• Provide clear on site communication / clear understandable works reports / regular communication with the office / fully responsible for timely escalation of any issues or occurrences
• To improve the customer satisfaction survey / to show to our clients we are engaged with them / to retain business and gain new"
• "As required participate in the delivery of Service Projects
• Planned scheduled work / experience and knowledge / cooperation with numerous internal and external customers
• To deliver agreed services / to enhance personnel experience / to generate revenue
• "To actively participate in any arranged company training in a positive manner / to actively self learn where ever possible and be able to demonstrate that learning
• Attend arranged courses / on site experience and training by peers / self learning tools, books, internet
• To improve individual skill sets and therefore the companies ability to provide the high level of service activity expected "
• "Attend meetings as required and team tool-box talks
• Regular process, personnel, site review with gap analysis and business improvement brainstorming."
• Guide the subcontrcator team in completing the day to day activity and Develop technical & Soft skills of the technician
• To have the capability and technical know how to set up the Qatar Advanced operations monitoring centre, be able to dial in remotely and resolve issues
• Prescribe remediation across entire SharePoint Online platform when applicable
• Maintain highly available online service to customer; meeting or exceeding 99.9% availability of SharePoint Online service
• Extensive experience in enterprise level technical depth in one or more technologies supporting SharePoint products, including SQL Server 2008,2012,2014, SQL Azure, Windows Enterprise Systems
• Technical/Functional Skills: As part of this team we are cultivating experts in key areas necessary to deliver hosted SharePoint Storage in the cloud. To this end, the base expectation is a functional knowledge of SharePoint and associated technologies including: Windows Storage Architecture and Scale SQL DBA PowerShell T-SQL Development SQL Performance and Availability SQL Azure Basic C# Understanding
• Personal Attributes/Interpersonal Skills: Specialty in one or more of the following areas is required. You don’t have to be the best at all of these, but in your current role you’d probably be considered the “go to” person for one or more of these: Large scale storage farm operations including tuning for high traffic publishing portals, SQL server administration, SQL High-Availability and disaster recovery design, operational strategy in SQL2008/2012/2014, SQL performance analysis and troubleshooting skills, Deep PowerShell automation at scale
• BA/BS in Computer Science or related technical field and/or 4 years of relevant work experience in Engineering, Programming, Developing or Hardware
• Take ownership and delivery of technical solutions for both short term and longer term operational issues, working with a variety of teams across the business
• Utilisation of Root Cause Analysis tools and techniques for speedy issue resolution
• Author relevant Service Documentation such as Service Bulletins, Service Technical Instructions and Troubleshooting Guides
• Work closely with the 24/7 Operational Service Desk, Regional Technical Support and Core Engineering teams in support of all issues
• Interface with the customer to present updates on technical issues being worked
• Occasional travel to other Siemens and customer sites worldwide will be required
• Identify, investigate and analyze product quality/service problems in Kia vehicles, and write comprehensive Quality Information Reports (QIRs) Create status reports and presentations for KMC/KMA management
• Assist in development of Technical Service Bulletins, Newsletter and Pitstop articles to communicate repair information and product changes to dealers. Advise Tech Line about repair procedures. Collect field data from field staff, warranty data, CA files etc
• Assist with preparation of Service Campaigns, Recalls, and reviewing/processing TREAD data for government mandated reporting
• Verify effectiveness of product changes made by KMC, and assist with field fix development. Recommend actions and/or counter measures
• Participate in joint KMA/KMC/NAQC/HATCI tests/evaluations
• Service Engineer
• 5+ years automotive industry experience in quality assurance or engineering environment preferred
• Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems
• Strong analytical approach to problem resolution
• Prior experience with Hybrid and/or Electric vehicles preferred
• Strong technical writing capabilities and oral communication skills
• Ability to use common engineering measurement tools (ie. micrometers, dial indicators, digital volt ohm meters and oscilloscopes)
• Ability to use common service garage equipment(ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.)
• Working knowledge of PC and software (minimum: MS office intermediate level, in particular Powerpoint and Excel)
• Senior: additional reporting, coordination and some supervisory skills
• Assists in coordinating with departments to resolve problems and communicate solutions to the field
• Responsible for monitoring product health by identifying, quantifying, investigating and analyzing quality and reliability problems being experienced by product in the field
• Interpretation of Engineering drawings/drafting
• Provide lead service support
• Bachelor's Degree or Experience can be substituted for education requirements
• Three plus years lift truck industry
• Five plus years job related experience
• Dealer contact experience
• Ability to travel to customer sites
• Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others (after PM100)
• Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100)
• Work an on-call rotating roster
• Nuclear Sensors and Radiation Monitoring
• Pre-delivery inspection and customer acceptance testing of Ultra Electronic supplied equipment
• Successfully completing installation and commissioning of Ultra Electronic equipment at customer specific facilities, ensuring work carried out within budget and prescribe timescale
• Provide continual professional service support to internal and external customers by email, telephone and at location
• Ensuring customer requests are carried out and rectified within a timely manner, and are done so within service contract response times
• To recognise reoccurring, and aid quicker rectification of faults, reducing down time and maintaining customer satisfaction
• Continuous development of product and system knowledge
• Coordinate and schedule daily activities in accordance with site preventative maintenance schedules and breakdown assistance
• Frequently required to travel nationally and internationally for work
• Ability to conduct site surveys, engineering investigations, prepare reports and devise solutions
• Deliver formal training courses
• Provide rostered out of normal working hours support to subscribing ‘Emergency call out scheme’ customers
• Maintaining stock levels, refurbishing and replenishing service contract spares
• Carry out service administration tasks as proposed by head office
• Vocational qualification Electrical and Electronic Engineering Technology, or equivalent experience in electrical engineering
• Preferably experienced in, or have a good working knowledge of, radiation safety
• Confidently approach customers in a positive manner during breakdowns and when providing training courses
• Ability to secure relevant site security passes
• Successfully completing installation of Ultra Electronic equipment at customer specific facilities
• To recognise reoccurring and aid quicker rectification of faults, reducing down time and maintaining customer satisfaction
• Continue to develop product and system knowledge
• Deliver installation and commissioning to customer projects on budget and within prescribe timescale
• Able to conduct site surveys, engineering investigations, prepare reports and devise solutions
• Maintaining stock levels, refurbishing and replenishing service contract spares Carry out service administration tasks as proposed by the UK
• Provide Sales support to the Sales Manager, progressing opportunities and increasing sales
• Response times to be maintained to the service levels required by customer service contracts
• Customer satisfaction (customer praise/positive feedback, repeat and/or new orders, customer feedback forms)
• The ability to work alone and as part of a team
• To have a proactive nature, to make things happen
• The ability to manage a varied workload
• An understanding of engineering drawings and principles
• A methodical approach to work
• Flexibility, to travel internationally anywhere required to complete assigned tasks
• To support, promote and demonstrate behaviours consistent with the Company’s Continuous Improvement Culture and Nuclear Professionalism at all times
• An awareness of health and safety issues
• Interface with partners to scope technical requirements, design, build, and deploy network solutions Work with the networking engineering team, consuming documented network solutions; providing feedback and assisting in defining areas for additional network documentation needs
• Work with the operations center as a network subject matter expert, offering education and guidance on support and monitoring
• Serve as Tier 3 escalation point responsible for troubleshooting Network infrastructure, as well as mentor Tier 1 and 2
• Perform Network RFC’s that have been peer and CAB approved
• Demonstrate complex troubleshooting skills, deep knowledge of the services running on the infrastructure, and working with engineers and vendors to resolve issues
• Participate in defining and developing long-term network and platform strategies
• Participate in an on-call rotation 24x7
• Minimum of 2 years of designing, building, managing networks, and working with modern internet hardware and protocols used for routing, switching, and load-balancing
• Strong Cisco Background
• Experience with F5 / Citrix / A10 networks
• Experience with analyzing application performance using a variety of metrics and measurement methods
• Hands-on experience with designing and deploying networks including configuration of various network devices, strongly preferred
• Past experience in an on-call rotation 24 x 7 preferred
• Provide remote and on-site support for customer support requests and technically complex service calls
• Document troubleshooting and repair steps taken and final resolution
• Lead and implement hardware and software system changes on small service projects
• Direct customer, subcontractor, internal resource communications
• Manage and prioritize the remote support queue, technician assistance calls and small addition service projects
• Maintain current and accurate documentation of systems
• Coordinate service activities with appropriate parties internally and externally
• Provide accurate account of work completed and parts utilized for billing purposes
• Perform all work in a manner consistent with policies, procedures, and standards
• Typical job training requires field presence during implementation
• Travel target 15%
• Bachelors degree preferred or 4 years of experience in control system engineering
• 2 years of experience remotely supporting security automation systems
• Working knowledge of Allen-Bradley, Omron, or other PLCs
• Working knowledge of Wonderware Intouch or similar HMI software
• Working knowledge of Ethernet networks and networking
• Experience using AutoCAD or similar CAD software
• Skills or experience using Microsoft Office applications including Outlook, Word, Excel, and Access
• Ability to be creative and resourceful in obtaining solutions to uncommon applications
• Ability to effectively work independently and in a team atmosphere
• Strong organization skills, time management, and attention to detail
• Proficient verbal and written communications skills
• Ability to manage multiple priorities within a fast paced environment
• Customer focus and a strong commitment to client satisfaction
• Desire to work in a very “hands on” environment
• Analyze the impact of new projects
• Give feedback on product design to improve serviceability
• Perform repair methods studies and time measurement, corresponding to Volvo’s demand on safety, quality, environment and serviceability
• Author and publish service information
• Participate in and contribute to global projects
• Maintenance of existing information
• Plan own and subcontractors deliveries
• Coordination and support to sub-contractors
• Provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service
• Investigate customer needs through professional consulting and provide technical consulting and specialist assistance on service solutions
• Determine effective service applications, equipment and methods to develop, market or manufacture new service offerings to respond to customer requirements cost effectively
• Manage and maintain customer relationships and identify new sales opportunities, proactively communicating both with the customer and ABB sales teams
• Conduct specialist support and advisory service for Sales team and follow up on customer feedback to achieve high level of customer satisfaction
• Participate in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and share with ABB organization / management
• Provide field service and technical support on robotics automation system supplied, including installation, start-up, commissioning, maintenance, troubleshooting and repair
• Create new business opportunities from non-contract customers and maintain good customer relationship with professional service in safe manner
• Identify and attend system and user problems arising from customers
• Perform sales of preventive or corrective maintenance contact and spare-parts to end-users
• Engineer a modern data pipeline from varying sources, spanning alerts and telemetry data, product bugs, customer requests, logs and incidents
• Apply a variety of tools and data analysis techniques to surface problems within our services by manipulating complex, high-volume, high-dimensionality data
• Innovate and develop new tools and cloud services to improve the productivity of our Site Reliability Engineering team and the incident experience of our customers
• Manage key partnerships with feature teams across SharePoint, OneDrive, and Office365 to drive the collection of new data and the refinement of existing data sources
• Communicate actionable business recommendations to our leadership team and partners based on analytical insights
• Provide input to engineering and planning teams on new analytical capabilities needed
• 5+ years of industry experience delivering quality data applications
• 3+ years of experience in architecting and implementing data warehouse solutions, ETL, Analytics/Reporting, SQL
• 3+ years of experience with big data repositories such as Cosmos, Hadoop and/or HD Insights and implementing rich data analytics
• 1+ years of experience with Power BI or rapid data visualization
• Ability to bring complex data together to answer questions about what is and is not working for our customers
• Strong aptitude for analytic thinking and disciplined problem solving
• Responsible for Layer1 standards representing MSIT and partnering closely with our internal partners and cabling vendors to make sure these are current, well understood and adhered to
• Owns the MSIT relationship with our vendor partners and suppliers and works closely with them to assess latest Layer1 industry trends and how they impact the MSIT standards and guidance
• Performs design and configuration of complex, integrated networks and services on a regional scale, including the documentation of said networks post-implementation, turn-up and test
• Ensures the MSIT Layer1 Standards doc is current, accurate and presents the MSIT position clearly and concisely and is easily interrupted by those who are required to follow it
• Exercises judgment within generally defined practices and policies in determining appropriate solutions
• Reports progress on projects to members of workgroup and management of other internal groups
• Interacts with various internal groups and MSIT partners to exchange information related to project assignments
• Remotely direct MS-appointed third party solution providers on the installation of network infrastructure and other components
• Will interact with other Global Networking groups, vendor companies and individuals external to the Implementation team to coordinate project work or clarify project design requirements
• Will require some travel to MS sites across the MSNA in the execution of project work
• Provides guidance and direction to the NIS PMO in the initial phase of project planning with a view to ensuring realistic schedules and other milestones are established as part of the project baselining
• Partner with our outsourced vendors to provide technical\engineering guidance to the work we ask them to execute on and review their monthly reports to NIS with a view to driving efficiencies and understanding any challenges they may be facing with a view to removing these obstacles
• Experience in Data/Telecom industry with commensurate networking knowledge regarding IEEE, TIA, EIA ANSI and ISO standards and HVAC systems
• Strong sense of ownership
• Team player (inclusive) attitude
• Good self-awareness and situational awareness
• Effective delegation, works through others as needed
• Strong Collaboration and partnering
• Strong conceptualization, analytical, and logic skills enabling comprehension and development of complex technical issues, topics, and plans
• Strong communications skills and ability to work in autonomy when necessary
• Developed leadership skills focused on bringing outsourced vendor teams together and getting the most from these resources for NIS
• Superb technical know-how, ability to quickly adapt to new technology and go deep in new focus areas Unique mix of technical, development, project and program management skills with strong business acumen
• Great design and problem solving skills, with a strong bias for quality and engineering excellence at scale
• Tenacious and proactive drive for results with a sense of urgency
• Strong ability to handle significant ambiguity and rapid change
• Critical thinking, intellectual curiosity, strong track record of structuring and solving complex problems Proficiency in analyzing big data using tools such as SQL, Power BI, C#
• 3+ years of Software Engineering
• College degree required, MS preferred
• Commissioning, service and repair gas analysis, flow measurement and dust monitoring equipment
• Troubleshooting on complex issues related to our solutions
• Supporting our Service, Project and Sales departments
• Documenting your work according to procedure and writing reports for every customer visit
• Manning our 24-hour hotline and conducting urgent service for our customers after the first year
• Cloud environments
• Developing APIs to expose functionality and data
• SQL databases
• PowerShell and Python
• Agile or DevOps practices
• Source control tools such as Git or Team Foundation
• 3-5 years of rotating equipment repair/Field service experience
• Hydraulics and Vibration Analysis experience
• Works well under pressure in the field
• Must be a self-starter and capable of working without much supervision
• Excellent reporting skills (Microsoft Office knowledge a plus)
• Offshore Experience an advantage (with certification)
• Diagnose technical problems, determine corrective actions, and repair products and/or systems via remote or on-site service
• Give technical advice and/or training to the customers when needed and offer new technical solutions when applicable
• Manage customer relationships and maintain regular contacts with key customers
• Coordinate and perform special service projects in relevant areas internally and externally (milestones, project plan, cost supervision, action steps, project review) including all commercials
• Prepare all required technical documents and reports for service contracts
• If needed supervise and monitor performance of service teams and contractors
• Ensure safe work environment at all times
• Attending calls for maintenance of fire & security systems (on site and or by telephone) as directed by team co-ordinators
• Rectifying all faults on the first visit where rectification is within your control
• Carrying out rolling programme of preventative maintenance visits
• Collecting/recording of site configuration information
• Maintaining car stock (spares) levels
• Ensuring records are accurate and timely
• Covering other Engineer's on an out of hours basis on a rotating basis
• Commissioning small projects when required
• Ensuring that audits are carried out of quality procedures
• Providing training to customers and colleagues as required
• Performing any additional tasks that may be required
• Promoting IR premium services products
• Contribute to Achieve Services targets
• Contribute to achieve collection targets
• Managing and executing the contracts timely manager in execution front
• Making the warranty claim within the company in timely manner
• Ensuring proper behavior with customer during service calls
• Managing customer calls and timely reporting to your manager
• Making service reports post service calls as per company directions
• Experience: 3+ years in Air compressor, Utility field
• Diploma in Mechanical/Electrical/Electronics
• A minimum of 3 - 5 years’ experience leading a large scale, high performing services business. Compressor field experience is preferable
• Decent communication skills in Oral & writing is must
• Determine and develop effective service applications, equipment, methods and new service offerings to respond to customer requirements cost effectively
• Investigate customer needs through professional and technical consulting and specialist assistance
• Manage and maintain customer relationships and follow up on customer feedback to achieve high level of customer satisfaction
• Communicate and Collaborate with peers in Development & Program Management
• Solid understanding of network routing, load balancing, & Internet transport protocols
• Proven experience in working on software development teams to deliver industry-leading technical solutions with the highest quality
• 2+ years’ experience in large scale internet service design & implementation
• Provides in-house and on-site service for DeltaV Systems and AO for new installations and existing systems
• Achieve full customer satisfaction through delivering high class services
• If required, escalate problems to specialists in EMR Support Centers for further investigation and follow up problems until solution is implemented
• Provides active on-site service and maintenance for products or services produced or delivered by the Business Units PSS & AO
• Perform all necessary tasks for installation, upgrades and maintenance of DeltaV-Systems and all integrated Bus systems, intelligent field devices and third party systems in-house or on the customer site
• Maintains the Installed System Database
• Register and monitors Service contracts; execute services according contract and schedule
• Works together with Desk Sales team on quotations for spare parts, minor expansions, migrations and upgrades
• Support actively the sales team to sell service contracts and for renewal of service contracts
• Knowledge (preferred): Automation of processes in the Life Science environment, Computer Validation, GAMP, MS-Office Applications
• Work experience: DCS/PLC software engineering or service business
• Language skills: French - fluent, English - good, German – preferred
• Interpersonal skills: Professional attitude, technical orientation, customer focus, team oriented, flexibility and self-motivated and driven
• A background in remote network access technologies is preferred
• Previous experience with TFS, VSO or Product Studio workflows is preferred
• Able to demonstrate ability to provide strategic direction for the service
• Good understanding of windows Servers and server based technologies
• BA/BS in Computer Science, MIS, or related field or three years of equivalent experience
• Commissioning, testing, repair or installation of Cat Propulsion equipment on site and ensure the performance of our equipment is up to the requirements and satisfaction of our Customer
• Recommend and advice customer on installation/upgrade to help improve the performance of our equipment
• Assess and determine the cause of any damaged, malfunction or defects on our equipment
• Provide services to Caterpillars customers in Europe and Globally
• Recommend spare parts to customer during repair or overhauling works
• Monitor progress on the works carried out and coordinate with customer and shipyard on site during repair and commissioning jobs
• Ensure our Equipment performs as per requirement and satisfaction of our Customers
• Prepare time sheets and service reports upon completion of all works
• Develop solutions to technical problems on site or by phone
• Develop Repair & Overhaul of defect parts
• Bachelor degree or above technical or electronic engineering or related field
• Graduated from College or above majored in Mechanical Engineer with strong mechanical background
• Above 5 Years relevant working experience in site service for Polymer/plastics Plant experience in molding company
• Ability to independently analysis problems onsite customer solution shall be proposed and carried out in close communication with the service Dept
• Strong communication skills, result-oriented and with team-spirited ,initiative working attitude and high motivation
• Willingness to travel frequently ,being able to work under difficult condition and flexible to work overtime and weekends
• Good Chinese and English communication skills ,
• Good at English both oral and written,
• Excellent interpersonal, communication skills and motivational skills
• Good understanding technically and commercially about X-Ray
• Strong analytical and Computer Skills,
• Provide your Manager and relevant associates in service
• Possess high standard of work ethics to ensure confidentiality of company information
• Possess excellent organizational skills and ability to prioritize work to meet time-sensitive deadlines
• Willingness to work overtime as needed
• Ability to effectively communicate with all levels of staff, including upper management
• Perform machine installation setup, training and machine commissioning on new machine
• Provide after sales service supports to our customers which include maintenance, troubleshooting and repair
• Coordinate with the service admin to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction
• Responsible to prepare and submit progress service & maintenance report
• Ensure all service is complete within standard procedure
• To provide leads and information to After Market Sales team on consumables & contract
• Collaborate with Application Specialists and Sales Team in supporting and meet customers’ requirements
• To perform other ad-hoc duties assigned from time to time
• Diploma/Degree in Electrical Engineering
• 2-3 years in service experience, preferably in the air compressor industry
• Valid Driver’s License & GDL License
• Preferably candidates who are good at written and spoken Mandarin, will be an advantage
• Knowledge on compressed air systems will be added advantage to this application
• Strong player who is analytical, self-motivated and customer-oriented
• Operating knowledge of Microsoft office software
• Effectively communicates verbally and in writing with customers and co-workers
• Able to read wiring schematics and diagrams for all equipment
• Make equipment installations, evaluate equipment problems and make service decisions where
• Direct service/warranty administration and the distribution of all technical materials. Prepare warranty
• Take part in training and personal development of Service personnel and oversee technical service
• Lead the serviceability and maintainability aspects of new product development
• Lead all aspects of service readiness and support for ORV products
• Simplify the serviceability of our ORV products such that they are maintenance free or can easily be serviced by the consumer or dealer, resulting in technicians being able to diagnose issues quickly and accurately, resulting in “fixing it fast” and “fixing it right the first time”
• Publish a finalized version of the Serviceability Specification at or before Gate 2 on all new projects that has been reviewed and agreed upon by the entire cross functional team. To accomplish this task ensure that Service is an active member of all new project teams starting at or shortly after Gate one
• Represent the Service Department on all product development projects; provide information on new product development with regard to service
• Work with Design Engineering, Quality, and Manufacturing Engineering to eliminate service issues during design; maintain expertise about PDP, service technologies, manufacturing processes, quality processes, and the design process
• Ensure flat rates are available for new products and that they are kept up to date for all products
• Serve as THE go to person for all ORV serviceability and maintainability issues (new product development and existing field issues)
• Provide input to owner’s, service, and parts manuals, as well as other product technical resources such as dealer training material
• Lead development of special tools required to service ORV products
• Work with ORV Electrical Engineering to ensure Polaris Digital Wrench diagnostic software is updated to support new and existing products
• Attend and be an active member of all ORV product team meetings
• Lead bulletin/field campaign execution and service related communications
• Represent the Service Department in Post Sales Surveillance activities to identify potential issues for the ORV product line
• Recommend cost effective plans to resolve field issues as the expert on all available methods of internal and external communications to the dealer network
• Maintain communication with Technical Service, Warranty, Customer Service, Engineering, Manufacturing, Purchasing and Quality, communicating information on product problems
• Manage all aspects of the Bulletin Field Execution Process
• Provide assistance to resolve escalated customer and dealer inquiries
• Assist with procurement credits from vendors
• Obtain an industry leading position in PP100 (for serviceability) and dealership service NPS scores
• Responsible for special projects and reports for maintaining a high quality service reputation for Polaris products and for maintaining good customer relations
• Work within the Technical Service and Warranty team to standardize service processes
• Maintain comprehensive service knowledge of Polaris products
• Other responsibilities, as assigned
• 5 - 7 years of engineering experience
• Excellent communication and problem-solving skills
• Proficient at Excel and data presentation
• Strong product and industry knowledge
• Customer contact and knowledge of retail service operations
• Strong mechanical background and practical experience
• Experience in the manufacturing environment
• Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems. Troubleshoot, investigate, and resolve technical problems
• Execute and manage sales activities on parts including Powder Gun Dolly System
• Collect potential new project and report to Sales team to enhance sales opportunity
• Establish and maintain ongoing positive relationships with customers to develop secure and develop their future business
• Monitor and resolve recurring problems to ensure ongoing customer satisfaction
• Create clear and well structured reports
• Inform immediately responsible/ involved department and supervisors about problems
• Assist Sales department to market and sell equipment products to the customers
• University degree or above technical or electronic engineering or related field
• At least 3 years related experience in capital equipment service relevant industry, Customer field hands on experience are also required; working experience in MNC is preferred
• Highly motivated and self disciplined; self-motivated, customer-oriented
• Good command in English both verbal and oral, Strong computer operation skill
• Have strong ability to work independently under pressure
• Good interpersonal and communication skill
• Identify, investigate and analyze product quality/service problems in Kia vehicles
• Coordinates the preparation of all work related to the publication of TSB and SA
• Lead IQS/VDS activities associated with their specific model line
• Coordinates and executes go and see activities with KMC, NAQC and other subsidiary’ personnel
• Executes product audits through a combination of in plant audits as well as Port of Entry (POE) audits
• Manage communication activities
• Experience with and/or affinity for BT/VR/Multi Media or similar systems preferred
• Builds scripting solutions to automate platform setup
• Excellent C#, C++, C, .NET or Java coding skills
• Capable of technical deep-dives into service design, operating systems, networking, storage, monitoring, and capacity planning
• Exceptional problem solving skills and excellent verbal and written communication skills

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Service Engineer resume examples for 2024

A service engineer's resume should highlight customer service, infrastructure, cloud, technical support, Java, database, and ongoing development skills. These skills are crucial for a service engineer, as they are responsible for installing, maintaining, and troubleshooting technical systems. Customer satisfaction is also important, as they work directly with clients to solve problems and ensure quality. Additionally, knowledge of Linux, PowerShell, and technical assistance can be beneficial. According to Dr. Sohrab Asgarpoor , Associate Dean for Undergraduate Programs and Professor of Electrical and Computer Engineering at the University of Nebraska–Lincoln, "Although this data applies to all new graduates, this, too, aptly applies to students graduating from an engineering college. Employers realize students who graduate from an accredited engineering school are well-equipped with technical aptitude. What they need to showcase mainly are the soft skills they possess, like teamwork and problem-solving."

Service Engineer resume example

How to format your service engineer resume:.

• Align the job title on your resume with the applied role, and focus on achievements in your work experience, not just responsibilities. Keep your resume to one page if possible. Expert advice: 'Graduates need to be flexible and open to taking on new projects, exploring new industries, perhaps non-traditional areas where they see growth, while building and maintaining their networking relationships. Go where the demand is for the role you seek. A professional in any field must continue to learn.' - Dr. Harvey Hoffman , Associate Dean of Engineering, Fairfield University
• Consider the impact of emerging technologies on your role, such as electronics, microelectronics, signal processing, power, telecommunications, and nanotechnology. Electrical engineers have a unique opportunity to influence the climate change landscape. Expert advice: 'The significant fields in electrical engineering include. Electrical engineers are in a unique position to influence the climate change landscape, from solar power to creating small, inexpensive and efficient devices to light the world. Electrical engineers are exploring ways to convert energy from natural sources to the grid, to reduce greenhouse gas emissions.' - Dr. Harvey Hoffman , Associate Dean of Engineering, Fairfield University
• Highlight relevant skills on your resume, such as programming languages, numerical design and simulation tools, and knowledge of various measurement equipment. These skills can set you apart as a service engineer. Expert advice: 'What skills stand out on Service Engineer resumes? Programming languages, numerical design and simulation tools, knowledge of various measurement equipment.' - Dr. Heidrun Schmitzer , Professor and Chair, Xavier University

Choose from 10+ customizable service engineer resume templates

Choose from a variety of easy-to-use service engineer resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your service engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Engineer resume format and sections

1. add contact information to your service engineer resume.

Service Engineer Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your service engineer resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Engineer Education

Service Engineer Resume Relevant Education Example # 1

Master's Degree In Electrical Engineering 2017 - 2018

DeVry University Oakbrook Terrace, IL

Service Engineer Resume Relevant Education Example # 2

Doctoral Degree In Electrical Engineering 2004 - 2007

San Jose State University San Jose, CA

3. Next, create a service engineer skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an service engineer resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Top Skills for a Service Engineer

• Customer Service , 7.0%
• Infrastructure , 6.7%
• Cloud , 6.6%
• Technical Support , 5.4%
• Other Skills , 74.3%

4. List your service engineer experience

The most important part of any resume for a service engineer is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of service engineers" and "Managed a team of 6 service engineers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Developed offers tools to support Bids and Proposal offering to domestic and International wireless markets.
• Implemented Chef Cookbooks for OS component configuration to keep AWS server's template -minimal.
• Analyzed, documented and developed standards for best practices related to applications and interfaces.
• Designed web pages using JSP, HTML, CSS, DHTML and client side validation with JavaScript.
• Presided meeting between Boston Edison and MWRA officials regarding electrical energy contract.
• Developed and documented standard operating procedures to instruct production workers on how to fabricate and test various carbon/epoxy components.
• Generated manufacturing detail representation and utilized Microsoft VDS Drawing CAD system functions to create technical data.
• Performed shock and vibration analysis with ANSYS for military grade structures and enclosures to validate the structural integrity of the design.
• Generated manufacturing detail representation documentation using Pro-e Drawing CAD system functions to create releasable technical data.
• Maintained DOD-SECRET (Restricted) security clearance.
• Performed drafting of ATM machine surrounds and signs Designed kiosks for banks and pylon signs Prepared as-built record drawing for submittal
• Prepared Structural Engineering drawings using AutoCAD.
• Created detailed Illustrator/CAD production drawings for manufacturing.
• Prepared record drawings (as-builts) from redlined drawings at completion of work.
• Supported colleagues and project managers while providing layouts, coordination of new and existing fixtures to support business directions.
• Evaluated software, hardware, and peripheral equipment for end-user effectiveness and provided recommendations for management review.
• Implemented RESTful call to receive JSON based response and parsed to display data to the user.
• Performed demonstrations of how-to on selected electrical merchandise
• Trained contact center professionals in Workforce Management procedures and methodologies.
• Developed a comprehensive understanding of electrical equipment and of basic installation of lighting fixtures and outlets.

5. Highlight service engineer certifications on your resume

Specific service engineer certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your service engineer resume:

• Engineer In Training Certification (EIT)
• Associate Service Executive (ASE)
• Microsoft Certified Systems Engineer (MCSE)
• CCNP Service Provider Operations (CCNP)
• Cisco Certified Entry Networking Technician (CCENT)
• Certified Chemical Engineer (CCE)
• Certified Network Computer Technician (CNCT)
• Software Engineering Master Certification (SEMC)
• Certified Systems Engineering Professional (CSEP)
• Avionics Electronics Technician (AVN)

6. Finally, add an service engineer resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your service engineer resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common service engineer resume skills

• Customer Service
• Infrastructure
• Technical Support
• Customer Satisfaction
• Technical Assistance
• Windows Server
• Technical Problems
• Strong Analytical
• Technical Issues
• Customer Sites
• Amazon Web Services
• Technical Troubleshooting
• Project Management
• Emerging Technologies
• Excellent Interpersonal
• Virtualization
• Preventive Maintenance
• Medical Equipment
• Strong Problem-Solving
• Customer Support
• Control Systems
• Cloud Computing
• Service Calls

Service Engineer Jobs

Links to help optimize your service engineer resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated March 14, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Service Engineer Related Resumes

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• Operations Engineer Resume
• Principal Engineer Resume
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• Senior Mechanical Engineer Resume
• Solutions Engineer Resume
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Service Engineer Related Careers

• Application Engineer
• Consulting Engineer
• Equipment Engineer
• Facility Engineer
• Information Engineer
• Integration Engineer
• Lead Engineer
• Management Engineer
• Operations Engineer
• Principal Engineer
• Senior Design Engineer
• Senior Engineer
• Senior Field Service Engineer
• Senior Mechanical Engineer

Service Engineer Related Jobs

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• Service Engineer
• Service Engineer Resume

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Resume of Service Engineer

Description

Kush is an electrical engineer knowledgeable about machines. He exhibits resourcefulness as well as superb active listening and troubleshooting skills. With his new service engineering resume, he looks forward to the chance to work with larger firms and help them by embracing his strengths.

Related Categories

• Electronics Engineering
• Engineering
• Technical Support

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Resume Skills and Keywords for Service Engineer

A service engineer is responsible for providing technical assistance solutions to clients who have questions about the company's goods and services. Preventive maintenance is performed, systems are upgraded for optimal performance, product manuals are created, issues are recorded, system infrastructure is adjusted, business prospects for increased revenue are identified, and current market trends are analysed to fulfil customer requests. A service engineer must have strong communication skills as well as a broad understanding of the technology industry and network technologies.

Skills required for a Service Engineer's role:

• Writing User Manuals 
• Technical Support 
• Quality Control/Assurance 
• On-site Support 
• Blue Prints & Schematics 
• Troubleshooting/Testing 
• Industrial PC Configurations 
• Customer Service
• Infrastructure

What recruiters look for in a Service Engineer's resume: 

• Proficient in using various strategies and tools to provide effective solutions to customers' concerns.
• Highly skilled in communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Adept at promptly following up on service requests and providing customer feedback.

What can make your Service Engineer's resume stand out:

A strong summary that demonstrates your skills, experience and background in the electronics engineering

• Service Engineer with established expertise in quality control and assurance, as well as design, analysis, and testing  engineering processes and procedures. Significant engineering experience in capital equipment maintenance, repair,  and upgrade employing sophisticated troubleshooting, critical thinking, and problem-solving to establish corrective action plans Demonstrated ability to lead and train others in order to improve team productivity and performance.  

Targeted job description 

• Monitor equipment and machinery performance and develop preventative maintenance measures.
• Conduct quality assurance and safety checks on all equipment.
• Deliver demonstrations to ensure that customers are educated on safe and effective equipment use.

Related academic background 

• Diploma in Electrical Engineering | University Of Mumbai, Mumbai 2018 
• PCM | Mahavir Jain Public School, Mumbai 2016 

Sample Resume of Service Engineer in Text Format

KUSH SINGHAL 

Service Engineer 

9289849084 | [email protected]

Mumbai, India | https://www.linkedin.com/in/kushsinghal/ 

Service Engineer with established expertise in quality control and assurance, as well as design, analysis, and testing of engineering processes and procedures. Significant engineering experience in capital equipment maintenance, repair,  and upgrade employing sophisticated troubleshooting, critical thinking, and problem-solving to establish corrective action plans Demonstrated ability to lead and train others in order to improve team productivity and performance.  

EMPLOYMENT HISTORY 

Service Engineer

Envirotech Instruments Pvt. Ltd., Mumbai | 2020 - Present 

• Analyze break/fix issues and work with empathy and a sense of urgency to deliver solutions to meet customer/partner needs. 
• Resolve technical service issues according to standard processes and procedures. 
• Ensure all critical cases or highly complex situations are escalated to senior staff members for a quick resolution. 
• Log all service data required for tracking 
• Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction. 
• Work directly with customers to manage standard and complex technical support problems, questions, and other technical issues. 

Service Engineer - Tarinee

Influxx Services, Mumbai | 2018 - 2019 

• Travelled globally for equipment installations, upgrades, troubleshooting, and efficiency improvement. 
• Provided on- and off-site customer training, and trained all personnel levels on installed equipment. 
• Secured customer loyalty and retention through strategic relationship building and communications. 
• Conducted 24-hour on-site customer support for equipment prototype. 
• Interfaced equipment with cartooning devices, and integrated with online computer systems or programmable logic controllers as needed. 
• Delivered debugging and electrical troubleshooting when necessary. 

EDUCATION 

SKILLS 

LANGUAGES 

• Hindi 
• English 
• German 

EXTRACURRICULAR ACTIVITIES 

Volunteering | Smile Foundation., Mumbai 2018 - Present 

• Plan and organize events for the Smile Foundation.

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• • Developed and optimized CNC programs for 5-axis machining operations, increasing productivity by 20%.
• • Managed tooling procurement and maintained inventory, leading to a 15% reduction in tooling costs annually.
• • Implemented strict quality control measures, reducing product deficiencies by 25% and boosting customer satisfaction.
• • Ran simulations and revised programs to improve tool life by 30%, significantly reducing replacement costs.
• • Successfully programmed and executed 100+ custom parts for top-tier clients, driving a 10% growth in business sector revenue.
• • Mentored 8 new hires in the use of CAD/CAM software, enhancing team capability and reducing onboarding time by 40%.
• • Operated Homag and Biesse CNC machines with a focus on wood component production, achieving 98% precision rate.
• • Collaborated with engineering to develop 50+ new product prototypes that contributed to a 15% market share increase.
• • Reduced cycle time by 10% through continuous improvement of machining processes.
• • Created detailed documentation for machining operations, improving operational efficiency by 5%.
• • Trained 5 team members in machine operation, increasing productivity and reducing reliance on overtime by 10%.
• • Operated CNC machines for metal fabrication, resulting in a 10% uplift in output while maintaining quality standards.
• • Maintained accurate job documentation, aiding in a 20% faster job setup time.
• • Assisted in a shop-floor reorganization that led to a 7% improvement in workflow efficiency.
• • Contributed to a team effort to meet critical deadlines, achieving a 100% on-time delivery rate.

5 Cnc Programmer Resume Examples & Guide for 2024

Your CNC programmer resume should immediately highlight your proficiency with CNC machinery and software. Demonstrate your technical expertise and ability to design precise components. In the second paragraph, showcase your experience in creating and optimizing CNC machine programs. Detail your success in improving production efficiency and reducing material waste.

All resume examples in this guide

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a CNC Programmer, articulating the complexity of the projects you've worked on can be a daunting challenge for your resume. Our guide will provide you with effective strategies to quantify your accomplishments and communicate your technical expertise succinctly, making your resume stand out to potential employers.

• Aligning the top one-third of your cnc programmer resume with the role you're applying for.
• Curating your specific cnc programmer experience to get the attention of recruiters.
• How to list your relevant education to impress hiring managers recruiting for the cnc programmer role.

Discover more cnc programmer professional examples to help you write a job-winning resume.

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Simple guide to your cnc programmer resume format and layout

• professional experience - use the reverse-chronological resume format;
• skills and achievements - via the functional skill-based resume format;
• both experience and skills - with a hybrid resume format .

What is more, keep in mind that your resume may be initially assessed by the ATS (Applicant Tracker System) (or the software used by companies in the hiring process). The cnc programmer resumes that suit the ATS:

• have a header that includes either a role keyword or the job you're applying for;
• should be no longer than two pages;
• be submitted as PDF, unless specified otherwise.

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Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

The key to your cnc programmer job-winning resume - present your expertise with these sections:

• A header to make your resume more scannable
• Snapshot of who you are as a professional with your resume soft skills, achievements, and summary or objective
• Job advert keywords in the skills section of your resume
• Resume experience quantifying your past job successes with metrics
• A relevant education, certification, and technical sills section to provide background to your technological/software capabilities

What recruiters want to see on your resume:

• Proficiency in CNC programming languages such as G-code and M-code
• Experience with CAD/CAM software (e.g., MasterCAM, SolidWorks, AutoCAD)
• Knowledge of machining operations, tools, and processes
• Ability to read and interpret technical drawings and schematics
• Experience with setting up and troubleshooting CNC machines

Quick guide to your cnc programmer resume experience section

After deciding on the format of your resume, it's time to organize your experience within the dedicated section.

It's common for cnc programmer professionals to be confused in this part of the process, as they may have too much or little expertise.

Follow the general rules of thumb to be successful when writing this part of your resume:

• The perfect number of bullets you should have under each experience item is no more than six;
• Select not merely your responsibilities, but the most noteworthy achievements for each role that match the job requirements;
• List any certificates or technical expertise you've gained on the job and how they've helped you progress as a professional;
• Carefully select the power verbs to go along with each bullet to avoid generic ones like "managed" and instead substitute those with the actuality of your particular responsibility;
• Integrate valuable keywords from the job advert in the form of achievements under each role you list.

If you're on the search for further advice on how to write your cnc programmer experience section, get some ideas from real-world professional resumes:

• Developed complex CNC programs for 5-axis milling machines, increasing production efficiency by 20% over previous methods.
• Led a cross-functional team in the implementation of a new CAM system that enhanced programming capabilities and reduced program generation time by 30%.
• Mastered the use of advanced cutting tools and implemented them into programming strategies, reducing material waste by 15% annually.
• Created and optimized CNC programs for lathes and milling machines, supporting a 10% increase in production capacity.
• Provided on-floor support for machining processes, troubleshooting programs and machinery which diminished downtime by 25%.
• Conducted regular training sessions for junior programmers and machine operators, fostering a culture of continuous learning and skills development.
• Designed efficient CNC programs for a new product line, contributing to a 15% market share increase.
• Collaborated with the engineering team to develop prototypes, streamlining product development and leading to a faster time-to-market.
• Maintained a library of machining programs, which served as a reference and reduced programming time for new variants by 20%.
• Developed high-precision CNC programs for aerospace components, achieving tolerances within +/- 0.0001 inches.
• Executed comprehensive simulation and testing for CNC programs, reducing the first-article inspection failure rate by 40%.
• Actively participated in lean manufacturing initiatives, contributing to a 5S workplace organization that enhanced workplace safety and efficiency.
• Led the CNC programming department in adopting new high-speed machining techniques that cut cycle times by an average of 25%.
• Innovated programming solutions to work with exotic metals, resulting in expansion into new markets and a 15% revenue increase.
• Authored robust post-processors for various CNC machines which led to a dramatic reduction in manual code edits and fewer machine crashes.
• Designed and executed a detailed program of work to retrofit outdated CNC machines, maximizing their efficiency and extending their operational lifespan by 5 years.
• Optimized tool paths for complex 3D geometries, leading to a 12% improvement in surface finish and reduced tool wear.
• Facilitated seamless integration of CAD/CAM software with existing systems, significantly cutting down program development time by an adopted lean approach.
• Engineered and executed CNC programs for intricate multi-component assemblies which resulted in obtaining a key contract worth $2M.
• Revolutionized previous programming techniques by incorporating AI predictive maintenance, achieving almost zero unplanned machine downtimes.
• Compiled and analyzed production data to create a set of best practices, significantly decreasing programming errors and increasing overall shop floor productivity.
• Pioneered the use of simulation software for virtual CNC program verification, which reduced material scrap rates by over 18%.
• Collaborated in the design of specialized fixtures to secure parts during machining, improving operational safety and reducing setup times by 35%.
• Extended the service life of cutting tools through strategic programming that maintained optimal cutting conditions, saving up to $50K annually.
• Optimized existing CNC machining processes, which contributed to a 10% reduction in cycle times and a substantive increase in component output.
• Worked closely with material suppliers to identify superior grade materials that improved tool longevity and part quality.
• Played a key role in the development of a new composite material component, which led to a prestigious industry award for innovation.
• Implemented a new calibration process for CNC machines that enhanced machining accuracy by 20%, ensuring the consistent quality of precision components.
• Trained a team of 15 machine operators in advanced CNC operation, elevating the team's technical competency and reducing the need for external training resources.
• Orchestrated a successful transition to a newer version of CAD/CAM software across the company, minimizing disruption to production schedules.

Quantifying impact on your resume

• Included the number of successful CNC programs developed and implemented to showcase the level of experience and productivity.
• Quantified the reduction in material waste due to optimizing CNC programming and operations, demonstrating cost-saving skills.
• Outlined the percentage of time saved on project completion by employing efficient programming techniques, indicating time management and efficiency.
• Described the scale of projects handled in terms of machine operation hours, providing insight into the capability to manage large-scale manufacturing tasks.
• Enumerated the types of CNC machinery programmed to show versatility and breadth of knowledge in different CNC technologies.
• Reported the improvement percentage in machine performance and longevity due to regular maintenance and calibration activities.
• Disclosed the number of personnel trained in CNC operations to establish leadership and mentorship qualities.
• Mentioned the amount of reduction in error rates through rigorous testing and quality assurance protocols, reflecting a commitment to quality.

Action verbs for your cnc programmer resume

How to shift the focus from your cnc programmer resume experience section to your professional profile

If you're at the start of your career journey or transitioning industries, you might be concerned about the lack of professional experience while crafting your cnc programmer resume.

How can you effectively present your cnc programmer resume experience section under these circumstances?

Rather than a traditional, extensive experience section, demonstrate your expertise through:

• Emphasizing your education. Your academic background might impress recruiters, especially if it includes recent, industry-relevant knowledge;
• Creating a compelling objective statement. The first few sentences of your resume should map out your motivations and career aspirations, offering insight into your goals;
• Highlighting your transferable skills. For example, if you've honed communication skills through volunteering, illustrate on your cnc programmer resume how these can benefit a potential employer;
• Detailing your technical background in certifications and skills sections. As a recent graduate, your technological foundations might be particularly attractive to employers looking to develop these skills further.

It's important to remember that employers sometimes prefer candidates with less experience but who are a better cultural fit for their organization.

Recommended reads:

• How to List Expected Graduation Date on Your Resume
• How to List Continuing Education on Your Resume

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

Balancing hard and soft skills in your cnc programmer resume

Recruiters indeed pay close attention to the specific hard and soft skills candidates possess. Hard skills refer to technical abilities or your proficiency in technologies, while soft skills are the personal attributes and qualities developed over your lifetime.

If you're unsure about effectively quantifying these skills on your resume, follow our step-by-step guide. It's crucial to first understand the key job requirements for the role. Doing so enables you to accurately list your:

• Hard skills in sections like skills, education, and certifications. Your technical expertise is straightforward to quantify. Most organizations find it sufficient to mention the certificates you've earned, along with your proficiency level.
• Soft skills within your experience, achievements, strengths, etc. Defining interpersonal communication traits in your resume can be challenging. Focus on showcasing the accomplishments you've achieved through these skills.

Remember, when tailoring your cnc programmer resume, ensure that the skills you list match exactly with those in the job requirements. For instance, if the job listing specifies "Microsoft Word," include this exact term rather than just "Word" or "MSO."

Top skills for your cnc programmer resume:

CAD/CAM Software Proficiency

CNC Machine Operation

G-code Programming

M-code Familiarity

Tooling Selection

Technical Drawing Interpretation

Geometric Dimensioning and Tolerancing (GD&T)

Computer Numerical Control (CNC) Setup

Machining Techniques Knowledge

Mathematical Proficiency

Analytical Thinking

Problem-Solving

Attention to Detail

Time Management

Adaptability

Communication Skills

Continuous Learning

Project Management

Mention specific courses or projects that are pertinent to the job you're applying for.

How to include your education and certifications on your resume

We're taking you back to your college days with this part of our guide, but including your relevant higher education is quite important for your resume.

Your degree shows recruiters your dedication to the industry, your recent and relevant know-how, and some form of experience in the field.

Your cnc programmer resume education should:

• Include your applicable degrees, college (-s) you've graduated from, as well as start and end dates of your higher education;
• Skip your high school diploma. If you still haven't graduated with your degree, list that your higher education is ongoing ;
• Feature any postgraduate diplomas in your resume header or summary - this is the perfect space to spotlight your relevant MBA degree ;
• Showcase any relevant coursework , if you happen to have less professional experience and think this would support your case in being the best candidate for the role.

As far as your job-specific certificates are concerned - choose up to several of the most recent ones that match the job profile, and include them in a dedicated section.

We've saved you some time by selecting the most prominent industry certificates below.

The top 5 certifications for your cnc programmer resume:

• National Institute for Metalworking Skills (NIMS) - CNC Programming Certificate
• Precision Metalforming Association (PMA) - Certified Metalforming Professional (CMP)
• The Society of Manufacturing Engineers (SME) - Certified Manufacturing Technologist (CMfgT)
• American Society of Mechanical Engineers (ASME) - Computer Numerical Control (CNC) Certification
• Mastercam University - Certified Mastercam Programmer
• How To List Certifications On A Resume (Examples Included)

Practical guide to your cnc programmer resume summary or objective

First off, should you include a summary or objective on your cnc programmer resume?

We definitely recommend you choose the:

• Resume summary to match job requirements with most noteworthy accomplishments.
• Resume objective as a snapshot of career dreams

Both the resume summary and objective should set expectations for recruiters as to what your career highlights are.

These introductory paragraphs (that are no more than five sentences long) should help you answer why you're the best candidate for the job.

Industry-wide best practices pinpoint that the cnc programmer resume summaries and objectives follow the structures of these samples:

Resume summaries for a cnc programmer job

• With over a decade of precise CNC programming mastery, I've propelled productivity at Techtron Manufacturing by 25%. My expertise with CAD/CAM software and G-code is complemented by a strong background in optimizing machining processes and a proven track record in reducing cycle times for complex components.
• Seasoned mechanical engineer pivoting to CNC programming, I bring 8 years of design experience and a passion for precision manufacturing. Trained in CAD/CAM technologies, I'm eager to apply analytical skills and mechanical insights to boost production efficiency and product quality at a forward-thinking manufacturing hub.
• As a dedicated CNC programmer with 5+ years of experience, my contributions at Dynamic Machining Inc. led to a 20% increase in efficiency through refined toolpath strategies and meticulous program revisions. My skills in Mastercam, G-code troubleshooting, and workflow optimization define my career success.
• Transitioning from a successful 7-year career in IT, my proficiency in algorithm design and problem-solving drives me towards a CNC programming career. With self-taught knowledge of CAD/CAM systems and a commitment to lifelong learning, I am prepared to merge my technical acumen with hands-on manufacturing excellence.
• Eager to embark on a career in CNC programming, my objective is to apply my strong foundation in mechanical principles and a recent certification in CAD to contribute to high-precision component manufacturing. An enthusiastic quick learner, I am poised to become a valuable team player, leveraging my analytical skills to streamline processes and enhance productivity.
• As an aspiring CNC programmer with a fresh degree in manufacturing technology, I'm keen to leverage my academic knowledge and internship experience to excel in CNC operations. My objective is to grow alongside industry leaders, putting my grasp of cutting-edge machining techniques and software tools to the test in a challenging environment.

Other cnc programmer resume sections to support your expertise and skills

Recruiters are always on the lookout for that cnc programmer candidate who brings about even more value to the role.

This can be either via their personality or additional accreditations they have across the industry.

Add to your resume any of the four sections that fit your profile:

• Projects for your most impressive, cutting-edge work;
• Awards or recognitions that matter the most;
• Publications further building up your professional portfolio and accreditations;
• Hobbies and interests to feature the literature you read, how you spend your time outside of work, and other personality traits you deem may help you stand out .

Key takeaways

• Your cnc programmer resume is formatted professionally and creates an easy-to-read (and -understand) experience for recruiters;
• You have included all pertinent sections (header, summary/objective, experience, skills, certifications) within your cnc programmer resume;
• Instead of just listing your responsibilities, you've qualified them with skills and the results of your actions;
• Within your cnc programmer resume, you've taken the time to align specific job requirements with your unique expertise, showcasing the value you can provide as a professional;
• Technologies and personal skills are featured across different sections of your cnc programmer resume to achieve the perfect balance.

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CNC Programmer Resume Examples

Writing your resume can be a daunting task, especially if you don’t know where to start. However, if you are a CNC programmer, creating a resume can be even more challenging due to the specific skills and qualifications required for the job. If you want to create a professional and effective resume as a CNC programmer, this guide is an invaluable resource. Here, you will find tips and examples to help you write a resume that will get you noticed by potential employers and increase your opportunities of being hired.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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CNC Programmer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced CNC Programmer with over ten years of experience in the metal machining field. I have extensive experience with creating CAD/CAM programs, such as Mastercam, to create efficient and accurate CNC programs. I have a strong understanding of CNC machines, as well as a good grasp on the latest engineering trends. My experience also includes troubleshooting and resolving issues that arise on the shop floor. I am a reliable and hardworking professional, with excellent communication and problem- solving skills.

Core Skills :

• Expert knowledge of CNC machines, including programming, setup, and operation
• Proficient in CAD/CAM software, such as Mastercam
• Excellent proficiency in 3D printing, rapid prototyping, and CAD/CAM design
• Experienced in troubleshooting and resolving issues on the shop floor
• Strong problem- solving and communication skills
• Excellent understanding of the latest engineering trends

Professional Experience :

CNC Programmer, ABC Machining Co. – August 2015 to Present

• Create CAD/CAM programs for CNC machines to ensure efficient and accurate production
• Convert designs from CAD files into CNC programs and make necessary adjustments
• Program, set up, and operate CNC machines according to the specifications
• Troubleshoot and resolve errors and issues on the shop floor
• Monitor the machining process and make necessary adjustments for improved efficiency

CNC Technician, XYZ Manufacturing Co. – June 2010 to August 2015

• Created CAD/CAM programs for CNC machines to ensure efficient and accurate production
• Monitored the machining process and adjusted the settings to improve efficiency
• Troubleshot and resolved errors and issues on the shop floor
• Ensured that all safety protocols and procedures were followed

Education :

Bachelor of Science in Manufacturing Engineering, ABC University – 2010

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CNC Programmer Resume with No Experience

Recent graduate with a degree in manufacturing technology and a passion for all things related to Computer Numerical Control, looking to gain the experience necessary to become an expert CNC Programmer.

• Proficient in CNC programming languages such as G- code and CAM
• Familiarity with CAD/CAM software
• Strong problem- solving skills
• Excellent mechanical aptitude
• Knowledge of machining processes and tooling
• Ability to read and interpret engineering drawings
• High attention to detail

Responsibilities :

• Analyze production requirements and develop CNC programs
• Test and debug CNC programs
• Identify opportunities for process improvement
• Collaborate with engineering and production teams to ensure accuracy of CNC programs
• Maintain records of CNC programs and programming history
• Calibrate and adjust CNC machines for optimal performance

Experience 0 Years

Level Junior

Education Bachelor’s

CNC Programmer Resume with 2 Years of Experience

Dedicated CNC programmer with two years of experience in programming CNC machines for use in manufacturing and production. Possess a strong knowledge of the latest CNC programming techniques, including 3- axis programming, 5- axis programming, G- code, and CAD/CAM software. Possess excellent problem- solving and troubleshooting skills, with a commitment to safety, accuracy, and efficiency throughout the programming process.

• CNC programming
• 3- axis programming
• 5- axis programming
• CAD/CAM software
• Troubleshooting
• Problem solving
• Safety protocols
• Machine maintenance
• Developed CNC programs for machining operations based on customer specifications
• Collaborated with engineers to determine the most efficient CNC programming process
• Provided technical support to ensure accuracy and efficiency of CNC programs
• Tested and debugged CNC programs to ensure accuracy and compliance
• Performed regular maintenance on CNC machines to ensure safety and proper operation
• Documented CNC programming requirements and processes for future reference

Experience 2+ Years

CNC Programmer Resume with 5 Years of Experience

Dynamic and experienced CNC Programmer with 5+ years experience in designing, programming, setting up and running CNC machines for high- precision components. Skilled in the use of Techno CNC and CAD tools to create engineering drawings. Highly knowledgeable in tooling, fixturing and production control. Proven ability to read and interpret engineering drawings and blueprints. Committed to delivering quality products and services on time and on budget.

• Proficient in CNC programming and machining processes
• Highly knowledgeable of CAD/CAM software
• Familiar with tooling, fixturing, and production control
• Able to read and interpret engineering drawings and blueprints
• Experienced in setting up, programming and running CNC machines
• Excellent troubleshooting and problem solving abilities
• Strong organizational and time management skills
• Developing CNC programs for machining parts
• Performing programming, setting up and running CNC machines
• Creating engineering drawings using CAD/CAM software
• Analyzing and interpreting engineering drawings and blueprints
• Providing support to CNC machine operators
• Inspecting parts for compliance with specifications
• Troubleshooting and resolving machining issues
• Maintaining accurate records and logs of activities

Experience 5+ Years

Level Senior

CNC Programmer Resume with 7 Years of Experience

I am a CNC Programmer with 7 years of experience in CNC programming and operating, CAD/CAM programming, and CNC setup and troubleshooting. My experience includes programming for a variety of CNC machines, as well as teaching CNC courses for various levels of experience. I am proficient in a variety of programming languages and software, including G- Code, MasterCam, and HaasCNC. I have a strong passion for teaching and mentoring new and existing CNC Operators.

• CNC Programming
• CNC Operating
• CAD/CAM Programming
• CNC Setup and Troubleshooting
• Teaching/Mentoring
• Responsible for CNC programming, setup, and operation of CNC machinery
• Develop CNC programs for various levels of experience
• Utilize CAD/CAM software for programming
• Troubleshoot existing CNC programming and operation issues
• Teach and mentor new and existing CNC operators
• Ensure CNC machines are properly setup and maintained
• Monitor and analyze CNC programming and operation processes to identify and resolve issues

Experience 7+ Years

CNC Programmer Resume with 10 Years of Experience

Hardworking and highly experienced CNC Programmer with 10 years of experience in the field. Possesses extensive knowledge in CNC programming, as well as familiarity with CAD/CAM systems, 3D modeling, and cutting- edge CNC technology. Proven track record of efficiency and dependability with a dedication to providing the highest quality services. Experienced in programming, editing and optimizing CNC programs, setting up and troubleshooting CNC machines, and working closely with other professionals in the engineering and manufacturing industry.

• CAD/CAM Software
• 3D Modeling
• Troubleshooting & Maintenance
• Quality Control & Inspection
• Mathematics & Measurements
• Advanced Manufacturing Technologies
• Machining & Fabrication
• Communication & Teamwork
• Developing and writing CNC programs for machines and parts
• Editing and optimizing existing CNC programs
• Setting up and running CNC machines
• Troubleshooting and resolving CNC machine issues
• Inspecting and measuring machined parts
• Assisting with fabrication and machining operations
• Maintaining and updating CNC programs
• Training and mentoring junior CNC operators
• Working closely with engineers and other professionals in the engineering and manufacturing industry.

Experience 10+ Years

Level Senior Manager

Education Master’s

CNC Programmer Resume with 15 Years of Experience

Highly experienced CNC Programmer with over 15 years of experience in the industry. Skilled in creating programs for machining operations, providing technical support for CNC setups, and delivering quality assurance on components. Excels in the use of CAD/CAM software, software troubleshooting, and CNC programming. Able to complete projects on time and with minimal supervision.

• Quality Assurance
• Software Troubleshooting
• Project Management
• Problem Solving
• Create programs for CNC operations including drilling, milling, and turning
• Provide technical support for CNC setup and maintenance
• Ensure quality assurance on components
• Troubleshoot software issues and resolve them in a timely manner
• Monitor progress and update project timeline
• Collaborate with engineers and production team to ensure product quality
• Manage inventory and ensure timely delivery of components
• Identify potential areas of improvement and suggest recommendations to optimize CNC operations

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a CNC Programmer resume?

A CNC Programmer resume should include a summary of the applicant’s qualifications, skills, experience, and educational background. Additionally, the resume should describe how the applicant’s past experience has developed their aptitude for programming CNC machines.

Below are some of the key points that should be included when creating a CNC Programmer resume:

• Summary of qualifications: Demonstrate an understanding of CNC programming concepts, proficiency with 3D CAD software, familiarity with machining operations, and excellent communication skills.
• Skills and abilities: Exhibit strong problem-solving skills and the ability to quickly identify and troubleshoot issues with CNC machines.
• Education: List educational background, including degree, major, college attended, and any certifications or courses that have been taken related to CNC programming.
• Experience: Describe any relevant previous experience in CNC programming, including any internships, apprenticeships, or on-the-job training.
• Projects: Include any CNC programming projects that have been completed and any additional programming accomplishments.
• Accomplishments: Describe any notable accomplishments in programming CNC machines, such as programming new machines or developing new programs.

By making sure that all of these points are addressed in the CNC Programmer resume, employers will be able to get a better understanding of the applicant’s skills and qualifications. This, in turn, will help employers determine if the applicant is the right fit for the position.

What is a good summary for a CNC Programmer resume?

A good summary for a CNC Programmer resume should give the hiring manager a brief overview of the applicant’s experience, skills, and qualifications while highlighting the most relevant accomplishments and qualifications. The summary should be tailored to the specific position, including any relevant experience with CNC programming, programming languages, and CAD software. It should also mention any relevant certifications, such as a CNC certification, as well as any other certifications or qualifications that make the candidate stand out. Finally, the summary should emphasize the candidate’s commitment to learning and evolution, as this is a rapidly changing field. By emphasizing these points, a CNC Programmer resume summary can help the candidate stand out from the competition.

What is a good objective for a CNC Programmer resume?

A CNC Programmer resume is an important document for anyone looking to enter the professional world of CNC programming. Having a well-written objective can give you an edge over other applicants and make your resume stand out from the rest. Here are some tips for writing an effective CNC Programmer objective:

• Highlight your technical skillset and experience, including any certifications or training you have received.
• Mention any awards or recognitions you have received for your programming abilities.
• Demonstrate your ability to work independently and in a team environment.
• Showcase the value you can bring to the organization, such as your problem-solving skills and ability to learn new technologies quickly.
• Include specific details about the CNC Programming tasks you have successfully completed in the past.
• Demonstrate your commitment and dedication to your job by mentioning any volunteer experience or extra hours you have put in.
• Showcase your ability to stay organized when managing multiple projects and deadlines.

How do you list CNC Programmer skills on a resume?

When creating a resume as a CNC Programmer, it is important to accurately describe your skills and experience in order to stand out from other applicants. When listing your CNC programming skills on your resume, it is important to include both technical and soft skills.

• Technical CNC Programming Skills: Demonstrate the ability to effectively use and program CNC Mills and Lathes, CAD/CAM software, CNC Operators, and other CNC Machinery. Include experience with troubleshooting and repairing CNC Machines, reading and following engineering drawings, programming complex parts, meeting production requirements, and operating CNC equipment safely.
• Soft Skills: Showcase an ability to communicate effectively with team members, maintain a consistent workflow, pay close attention to detail, and remain up-to-date on the latest CNC technologies. Include any experience with managing and training other CNC Operators, working in a team setting, and adapting to new CNC Machinery models.

By accurately conveying your CNC programming experience and skills, you can enhance your chances of securing a position as a CNC Programmer.

What skills should I put on my resume for CNC Programmer?

When creating a resume for a CNC Programmer position, it is important to showcase the skills and qualifications that are most relevant to the job. Here are some of the key skills you should include on your resume:

• Expertise in Computer-Aided Design (CAD): A CNC Programmer must be well-versed in CAD software, such as Autodesk AutoCAD, Solidworks, or Siemens NX. Including your proficiency in CAD software on your resume will show employers that you have the technical knowledge and experience necessary to be successful in this role.
• CNC Programming Knowledge: CNC Programmers need to be knowledgeable in G-code and other programming languages used to create CNC programs. Showcase your experience programming CNC machines on your resume to demonstrate your expertise in this area.
• Knowledge of CNC Machinery: CNC Programmers must be familiar with different types of CNC machines, their capabilities, and their limitations. You should include any experience you have working with CNC machines on your resume.
• Attention to Detail: A CNC Programmer must be able to pay close attention to detail and follow instructions carefully in order to create accurate programs. Be sure to emphasize your attention to detail and ability to follow instructions precisely on your resume.
• Communication Skills: CNC Programmers must be able to communicate effectively with other members of the team as well as CNC machine operators. Make sure to include any relevant experience you have working in a team or communicating with colleagues or customers on your resume.

By including these skills on your resume, you will demonstrate to employers that you have the necessary experience and qualifications to be a successful CNC Programmer.

Key takeaways for an CNC Programmer resume

When putting together a resume as a CNC Programmer, there are several key takeaways to keep in mind. These are essential elements that will help you stand out and get noticed by potential employers.

• Technical Skills – In the world of CNC Programming, the technical skills you possess are the most important factor for employers. Make sure to highlight any experience, education, or certifications that you have in the field.
• Problem Solving Abilities – CNC Programming is a highly technical field that requires problem-solving skills. Demonstrate to employers that you have the ability to think critically and come up with innovative solutions to difficult problems.
• Attention to Detail – CNC Programming involves a lot of intricate work, which is why attention to detail is so important. Show that you have the ability to pay close attention to detail and are able to produce high-quality results.
• Computer Proficiency – CNC Programming requires the ability to operate several different types of computer-aided design (CAD) software. Make sure to highlight any proficiency with such software on your resume.
• Interpersonal Skills – CNC Programming is a team-oriented profession and requires strong interpersonal skills. Demonstrate to employers that you are able to effectively communicate, collaborate, and work with others.

These are just a few of the key takeaways for a CNC Programmer resume. By emphasizing the points above, you can ensure you create a resume that stands out from the competition and positions you as a top-tier candidate.

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