management team and personnel business plan

How to Write the Management Team Section of a Business Plan + Examples

Written by Dave Lavinsky

Over the last 20+ years, we’ve written business plans for over 4,000 companies and hundreds of thousands of others have used our business plan template and other business planning materials.

From this vast experience, we’ve gained valuable insights on how to write a business plan effectively , specifically in the management section.

What is a Management Team Business Plan?

A management team business plan is a section in a comprehensive business plan that introduces and highlights the key members of the company’s management team. This part provides essential details about the individuals responsible for leading and running the business, including their backgrounds, skills, and experience.

It’s crucial for potential investors and stakeholders to evaluate the management team’s competence and qualifications, as a strong team can instill confidence in the company’s ability to succeed.

Why is the Management Team Section of a Business Plan Important?

Your management team plan has 3 goals:

• To prove to you that you have the right team to execute on the opportunity you have defined, and if not, to identify who you must hire to round out your current team
• To convince lenders and investors (e.g., angel investors, venture capitalists) to fund your company (if needed)
• To document how your Board (if applicable) can best help your team succeed

What to Include in Your Management Team Section

There are two key elements to include in your management team business plan as follows:

Management Team Members

For each key member of your team, document their name, title, and background.

Their backgrounds are most important in telling you and investors they are qualified to execute. Describe what positions each member has held in the past and what they accomplished in those positions. For example, if your VP of Sales was formerly the VP of Sales for another company in which they grew sales from zero to $10 million, that would be an important and compelling accomplishment to document.

Importantly, try to relate your team members’ past job experience with what you need them to accomplish at your company. For example, if a former high school principal was on your team, you could state that their vast experience working with both teenagers and their parents will help them succeed in their current position (particularly if the current position required them to work with both customer segments).

This is true for a management team for a small business, a medium-sized or large business.

Management Team Gaps

In this section, detail if your management team currently has any gaps or missing individuals. Not having a complete team at the time you develop your business plan. But, you must show your plan to complete your team.

As such, describe what positions are missing and who will fill the positions. For example, if you know you need to hire a VP of Marketing, state this. Further, state the job description of this person. For example, you might say that this hire will have 10 years of experience managing a marketing team, establishing new accounts, working with social media marketing, have startup experience, etc.

To give you a “checklist” of the employees you might want to include in your Management Team Members and/or Gaps sections, below are the most common management titles at a growing startup (note that many are specific to tech startups):

• Founder, CEO, and/or President
• Chief Operating Officer
• Chief Financial Officer
• VP of Sales
• VP of Marketing
• VP of Web Development and/or Engineering
• UX Designer/Manager
• Product Manager
• Digital Marketing Manager
• Business Development Manager
• Account Management/Customer Service Manager
• Sales Managers/Sales Staff
• Board Members

If you have a Board of Directors or Board of Advisors, you would include the bios of the members of your board in this section.

A Board of Directors is a paid group of individuals who help guide your company. Typically startups do not have such a board until they raise VC funding.

If your company is not at this stage, consider forming a Board of Advisors. Such a board is ideal particularly if your team is missing expertise and/or experience in certain areas. An advisory board includes 2 to 8 individuals who act as mentors to your business. Usually, you meet with them monthly or quarterly and they help answer questions and provide strategic guidance. You typically do not pay advisory board members with cash, but offering them options in your company is a best practice as it allows you to attract better board members and better motivate them.

Management Team Business Plan Example

Below are examples of how to include your management section in your business plan.

Key Team Members

Jim Smith, Founder & CEO

Jim has 15 years of experience in online software development, having co-founded two previous successful online businesses. His first company specialized in developing workflow automation software for government agencies and was sold to a public company in 2003. Jim’s second company developed a mobile app for parents to manage their children’s activities, which was sold to a large public company in 2014. Jim has a B.S. in computer science from MIT and an M.B.A from the University of Chicago

Bill Jones, COO

Bill has 20 years of sales and business development experience from working with several startups that he helped grow into large businesses. He has a B.S. in mechanical engineering from M.I.T., where he also played Division I lacrosse for four years.

We currently have no gaps in our management team, but we plan to expand our team by hiring a Vice President of Marketing to be responsible for all digital marketing efforts.

Vance Williamson, Founder & CEO

Prior to founding GoDoIt, Vance was the CIO of a major corporation with more than 100 retail locations. He oversaw all IT initiatives including software development, sales technology, mobile apps for customers and employees, security systems, customer databases/CRM platforms, etc. He has a  B.S in computer science and an MBA in operations management from UCLA.

We currently have two gaps in our Management Team: 

A VP of Sales with 10 years of experience managing sales teams, overseeing sales processes, working with manufacturers, establishing new accounts, working with digital marketing/advertising agencies to build brand awareness, etc. 

In addition, we need to hire a VP of Marketing with experience creating online marketing campaigns that attract new customers to our site.

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Other Resources for Writing Your Business Plan

• How to Write an Executive Summary
• How to Expertly Write the Company Description in Your Business Plan
• How to Write the Market Analysis Section of a Business Plan
• The Customer Analysis Section of Your Business Plan
• Completing the Competitive Analysis Section of Your Business Plan
• Financial Assumptions and Your Business Plan
• How to Create Financial Projections for Your Business Plan
• Everything You Need to Know about the Business Plan Appendix
• Business Plan Conclusion: Summary & Recap

Other Helpful Business Plan Articles & Templates

Business Plan Management Team Section

An overview of your founders, key employees, and advisors, management team.

The purpose of including the management team in a business plan is that it provides an overview of your founders and key employees. Yet, in the beginning, that might be just one person. You can increase your plan’s credibility by establishing a supporting cast of key mentors and advisors and including them in this section.

This article provides information about how to present your management team, including examples and a management team template you can use for your business plan.

Important Considerations for Presenting Your Management Team

Venture capitalists will often say, “We don’t invest in ideas. We invest in people.” Their rationale is that, over time, the idea will have to evolve. The right team will develop the idea into a winner. But the wrong team can ruin even what was initially an outstanding idea. So the question to be answered by this section is, “What experience and achievements in this team’s past demonstrate that they will succeed in this new business?”

Business Plan Outline for your Management Team:

The structure for the management team section of your business plan is straightforward. For each bullet point item below, expand on the experience and value brought to your company by their participation. The following sections will recommend best practices for presenting your management team in a way that investors and lenders will appreciate.

• Key Employees

Hiring Plans

Board members.

• Professional Advisors

Founders and CEOs

Most startup businesses will be led by the founder as the Chief Executive Officer or CEO. For a startup, the title of President is equally suitable.

If Your Founder is also the CEO

Assuming your President or CEO is also the founder, begin your Management Team section with a description of the individual who will be the CEO or senior person in charge of running the company.

Under the heading of Founder and CEO, include a mini-bio relevant to the credibility of this person leading the firm to success. A lender or investor will go to LinkedIn to get the full bio, so stick to the essential elements.

The best thing you can say about the founder is that he or she has CEO-level experience running a similar business or one in a similar space. Realistically, you’re only sometimes going to be able to say that. What can you say?

First, present the most relevant experience that makes the CEO “investable.” That could be technical expertise, sales experience, or management skills from another company. By stating the most relevant experience to the new business right up front, you’ll help the reader see the transferable skills. If there is no CEO experience, don’t worry. In the following sections, we’ll show you how to build a bridge of confidence to cover that gap.

If Your Founder is not the CEO

If the founder is not the CEO, two questions must be answered in this lead-off sub-section of your business plan management team. First, why is the founder not leading the company as its CEO? Next, what role will the founder play in the business?

Hopefully, the first question answers itself by presenting the outstanding qualifications of the CEO, such that the reader would be impressed by the fact that you were able to get this person to come on board to grow your business. A simple example would be:

Robert Nelson has 20 years of experience in our industry, 10 of that as a CEO. Robert will lead MyCo as our CEO. Robert is known and respected in the field and will surely accelerate our growth.  

Dana Elders, our founder, worked under Robert as the head of sales, where he flourished. Dana will be MyCo’s President and will also be responsible for driving revenue. 

Whatever the circumstances are that led to your founder not being the CEO, one would expect that there is an advantage with an upside. Otherwise, why would the founder abdicate this role? Be sure to identify the upside in your business plan.

Key Management Team Members

Highlight the relevant experience and accomplishments your team brings to the table. You can include the resumes of your key management team members as appendices in your business plan and refer to them in this section.

Whom should you include?

Include as many of the following roles in your management team as you have filled. Adapt these to align more closely with the important roles in your industry.

• Any VP-level person
• Chief Operating Officer
• Chief Financial Officer
• Chief Product Officer
• Chief Technology Officer
• Head of Sales
• Head of Marketing
• Head of Operations
• Any outstanding contributor with experience that will obviously contribute to the success of your business.

What to Say about Each Person on Your Management Team

For each individual you list, include their relevant experience, transferable skills, and key accomplishments, emphasizing factors that will contribute to your business’ success. Avoid making readers “connect the dots” on their own. Rather, make the connection for them.

For example:

Jose Rodero, VP of Product and Marketing.  

In Jose’s previous role as Chief Product Officer of LikeMine Company, he expanded into new markets and tripled the size of the business in three years. This experience is ideal for MyCo as we move beyond a single market to expand into adjacent markets. 

Highlight Relevant Accomplishments

For each person you list in the key management section, it’s helpful to convey a pattern of accomplishments, such as, “At her last company, Ms. Johnson was named Employee of the Year for the past two years. During that time, she was twice promoted. First to VP of Sales and then to COO.

Leave out admirable but “sideline” accolades such as, “Ms. Johnson is a two-time winner of the La Jolla Triathlon.” Unless an accolade relates to the success of your business, you’re better off mentioning it in the biography (included as an appendix) or leaving it out altogether.

At the early stages of your company, you might be missing some key people on your management team—this is normal and acceptable. Usually, this has a lot to do with why you are seeking funding. If you haven’t yet hired all your key people, you can address this in your business plan in two ways.

First, if you have lined up some individuals who will come on board when you bring in your funding, you can identify them in your business plan. If this information is not ready to be disclosed, you can allude to it in generalized terms without divulging the person’s name or current company.

“We have identified an individual with ten years of experience in a similar company to fill the Director of Marketing role. Pending the timing of our funding, we expect this person to join our team.

Next, address any gaps in your management team that need to be filled. Identify key hires that remain and the order in which you expect to fill the positions. Doing so shows that you’re thinking ahead and shields you from any criticism about holes in your current team.

While you may think these gaps are a weakness in your plan, your potential investors or lenders become a source of free candidate referrals!

Board of Directors versus Board of Advisors

There are two types of boards: a board of directors and a board of advisors, sometimes called an advisory board. A board of directors can have specific legal responsibilities and authority. For that reason, some individuals would prefer to join a board of advisors.

A board of advisors generally has fewer or no formal responsibilities but can be just as beneficial to the company through the guidance they provide. It’s never too early, and your business is never too small to have a board of advisors.

Whether it’s a board of directors or a board of advisors, it is important to surround yourself with experienced advisors who will provide sound advice that you will be willing to follow. Anything less will waste your time and theirs.

One founder we met with had this to say about a particular board member:

“I selected him to be on the board of my first company because he was strongly recommended by two successful business people I knew. I found him to be someone who pushed back on many of my ideas, asked lots of tough questions, and always held me to task on everything I said we would accomplish. We were not friends outside of the business.

When I started my next business, and we needed to set up a board–he was the first person I called.” 

Your best board members may not be your best friends, and hopefully, they won’t be people who think just like you. A board brings a diversity of thought and critical thinking. They help you be a better version of yourself.

Having a board of directors or board of advisors tells lenders and investors that you value the input of outside thinking and have the skills to build relationships with people who can help your business succeed. That bodes well for the future success of your business!

Board of Directors

Your initial board of directors will almost certainly be led by the founder as its Chair. Typically, a co-founder, angel investor, or key employee with very senior executive experience might also be on the board. A small board of directors is fine, especially if you’ll be adding a board of advisors.

Depending on the state where you start your business and your corporate structure, a minimum number of board members may be prescribed.

Advisory Board

If you still need to get a board of directors beyond the minimum required roles, consider putting together a board of advisors. Chances are you have mentors and people with relevant experience who are giving you input on your business idea. Perhaps one of them is even a customer or potential customer.

Consider asking these people to agree to be on your board of advisors, a group that would meet quarterly to hear updates on your business and to provide input. With their consent, you can list members of your board of advisors in your business plan. You’ll find that accomplished people are often happy to join your board of advisors for little or no compensation.

What to Show in Your Business Plan for Board Members (Directors and Advisors)

For each board member in your board of directors and board of advisors, list their name, current or most recent position, and company. If members have special experience that pertains strongly to your business, naturally, you would also want to include that information. Include up to two or three sentences of narrative about each board member.

Using the format above, first list your Board of Directors and then your Board of Advisors.

Professional Services Advisors

If you have worked with an attorney to establish your business, an accountant to help prepare your financial forecasts, or an advertising or PR firm to help prepare some promotional materials—include these organizations in your business plan’s management section under the heading “Professional Advisors.”

Bankers and investors are often well-connected to area professional service providers. Knowing that you are working with recognized names in the business community can boost your credibility. It also tells the reader that you’re being advised by professionals.

Be sure to let your advisors know in advance that you’ve listed them in your business plan since oftentimes, they’ll get a phone call asking for their impressions of the business. Better still, seek and obtain their permission.

In this section, include the type of services provided, the name of the firm, and your primary contact.

Legal Advisors: Dewey and Howe. Jerry Mander, Partner.

Management Team Example Summary

Most startup businesses have a lean management team. A savvy founder will find a way to surround him or herself with individuals who will help the business get started, grow and thrive as non-executive contributors.

Use our provided information and management team examples to present a well-rounded management team section in your business plan.

If you still need to get some of the ancillary advisors we’ve recommended, now is the time to expand your influence circle. You’ll find that there are highly qualified individuals who are willing and even enthusiastic to be a part of your success.

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• Is This Idea Going to Work? How to Assess the Potential of Your Business.
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How to Write the Management Team Section to Your Business Plan Think you've got an all-star lineup? These are the key characteristics to showcase.

By Eric Butow • Oct 27, 2023

Key Takeaways

• Who to include in your org chart
• The key traits to highlight

Opinions expressed by Entrepreneur contributors are their own.

This is part 1 / 8 of Write Your Business Plan: Section 3: Selling Your Product and Team series.

One crucial aspect of any business plan is the management team slide, which outlines the key employees in the organization. Here are some things to keep in mind when putting together your all-star lineup.

Put Yourself First

Don't be modest. If you're the head of the business, you should feature yourself first. After all, you are the entrepreneur behind the business venture, and you will have to put your neck on the line, answer the hard questions, and take the criticism— as well as the praise and acclaim, should there be some.

If you want to impress people with your management team, it's essential to let your readers know who is at the helm and who is selecting the management team. Explain your background, including your vision, your credentials, and why you chose the management team you did.

A business follows the lead of the founder, and as such, you need to briefly explain what is expected of this management team and the role you see it, as a group, playing in the future of this business.

Related: Does Your Team Have the Right Stuff to Attract Venture Capital?

Highlight These Characteristics

Identifying your managers is about presenting what they bring to the table. You can provide this by describing them in terms of the following characteristics:

Education Impressive educational credentials among company managers provide strong reasons for an investor or other plan reader to feel good about your company. Use your judgment in deciding what educational background to include and how to emphasize it. If you're starting a fine restaurant, for example, and your chef graduated at the top of her class from the Culinary Institute of America, play that front and center. If you're starting a courier service and your partner has an anthropology degree from a little-known school, mention it, but don't make a big deal out of it.

Employment Prior work experience in a related field is something many investors look for. If you've spent ten years in management in the retail men's apparel business before opening a tuxedo outlet, an investor can feel confident that you know what you're doing. Likewise, you'll want to explain your team members' key, appropriate positions. Describe any relevant jobs in terms of job title, years of experience, names of employers, and so on. But remember, this isn't a resume. You can feel free to skim over or omit any irrelevant experience. You do not have to provide exact dates of employment.

Related: How to Craft a Business Plan That Will Turn Investors' Heads

Skills A title is one thing, but what you learn while holding it is another. In addition to pointing out that you were a district sales manager for a stereo equipment wholesaler, you should describe your responsibilities and the skills you honed while fulfilling them. Again, list your management team's skills that pertain to this business. A great cook may have incredible accounting skills, but that doesn't matter in the new restaurant's kitchen.

Each time you mention skills that you or a management team member has spent years acquiring at another company, it will be another reason for an investor to believe you can do it at your own company.

Accomplishments Dust off your plaques and trot out your calculator for this one. If you or one of your team members has been awarded patents, achieved record sales gains, or once opened an unbelievable number of new stores in the space of a year, now's the time to talk about it. Don't brag. Just be factual and remember to quantify. If, for example, you have twelve patents, your sales manager had five years of thirty percent annual sales gains, and you oversaw the grand openings of forty-two stores in eleven months, this is the stuff investors and others reading your business plan will want to see. Investors are looking to back impressive winners, and quantifiable results speak strongly to businesspeople of all stripes.

Personal information Investors want to know with whom they're dealing in terms of the personal side. Personal information on each member of your management team may include age, city of residence, notable charitable or community activities, and, last but not least, personal motivation for joining the company. Investors like to see vigorous, committed, and involved people in the companies they back. Mentioning one or two of the relevant personal details of your key managers may help investors feel they know what they're getting into, especially in today's increasingly transparent business climate.

Related: How to Evaluate Your Startup Like a VC

Who to Include in Your Plan

Should you mention everyone in your organization down to shop foremen or stop with the people on your executive committee? The answer is probably neither. Instead, think about your managers in terms of the crucial functions of your business.

In deciding the scope of the management section of your plan, consider the following business functions, and make sure you've explained who will handle those that are important to your enterprise:

• Advertising
• Distribution
• Human Resources
• Technical Operations

Related: How To Build a Team of Outside Experts for Your Business

What Does Each Person Do?

There's more to a job than a title. A director in one organization is a high and mighty individual, whereas a director is practically nobody in another company. Many industries have unique job titles, such as managing editor, creative director, and junior accountant level II, with no counterparts in other industries.

In a longer plan, when you give your management team's background and describe their titles, don't stop there. Go on and tell the reader exactly what each management team member will be expected to do in the company. This may be especially important in a startup, where not every position is filled. If the CFO will handle your marketing work until you get further down the road, let readers know this upfront. You certainly can't expect them to figure that out on their own.

In a shorter business plan, or mini-plan , choose those people most vital to your business. If you are opening a martial arts studio, the instructors, or lead instructors, are significant, as is the software developer in a new software company. While you have room to describe these people in more detail in a longer plan, in the shorter miniplans, use one defining sentence for your top five people.

Related: 6 Tips for Making a Winning Business Presentation

Future Hires

If you do have significant holes in your management team, you'll want to describe your plans for filling them. You may say, for example, "Marketing duties are being handled temporarily by the vice president for finance. Once sales have reached the $500,000 per month level, approximately six months after startup, a dedicated vice president of marketing will be retained to fulfill that function."

In some cases, particularly if you're in a really shaky startup and need solid talent, you may have to describe in some detail your plans for luring a hotshot industry expert to your fledgling enterprise. Then, briefly describe your ideal candidate. For a mini-plan, you may write, "We plan to hire a marketing VP who excels in reaching our 20–29 target market."

Related: Vusi Thembekwayo's 7 Rules of Pitching

More in Write Your Business Plan

Section 1: the foundation of a business plan, section 2: putting your business plan to work, section 3: selling your product and team, section 4: marketing your business plan, section 5: organizing operations and finances, section 6: getting your business plan to investors.

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Writing the Organization and Management Section of Your Business Plan

What is the organization and management section in a business plan.

• What to Put in the Organization and Management Section

Organization

The management team, helpful tips to write this section, frequently asked questions (faqs).

vm / E+ / Getty Images

Every business plan needs an organization and management section. This document will help you convey your vision for how your business will be structured. Here's how to write a good one.

Key Takeaways

• This section of your business plan details your corporate structure.
• It should explain the hierarchy of management, including details about the owners, the board of directors, and any professional partners.
• The point of this section is to clarify who will be in charge of each aspect of your business, as well as how those individuals will help the business succeed.

The organization and management section of your business plan should summarize information about your business structure and team. It usually comes after the market analysis section in a business plan . It's especially important to include this section if you have a partnership or a multi-member limited liability company (LLC). However, if you're starting a home business or are  writing  a business plan for one that's already operating, and you're the only person involved, then you don't need to include this section.

What To Put in the Organization and Management Section

You can separate the two terms to better understand how to write this section of the business plan.

The "organization" in this section refers to how your business is structured and the people involved. "Management" refers to the responsibilities different managers have and what those individuals bring to the company.

In the opening of the section, you want to give a summary of your management team, including size, composition, and a bit about each member's experience.

For example, you might write something like "Our management team of five has more than 20 years of experience in the industry."

The organization section sets up the hierarchy of the people involved in your business. It's often set up in a chart form. If you have a partnership or multi-member LLC, this is where you indicate who is president or CEO, the CFO, director of marketing, and any other roles you have in your business. If you're a single-person home business, this becomes easy as you're the only one on the chart.

Technically, this part of the plan is about owner members, but if you plan to outsource work or hire a virtual assistant, you can include them here, as well. For example, you might have a freelance webmaster, marketing assistant, and copywriter. You might even have a virtual assistant whose job it is to work with your other freelancers. These people aren't owners but have significant duties in your business.

Some common types of business structures include sole proprietorships, partnerships, LLCs, and corporations.

Sole Proprietorship

This type of business isn't a separate entity. Instead, business assets and liabilities are entwined with your personal finances. You're the sole person in charge, and you won't be allowed to sell stock or bring in new owners. If you don't register as any other kind of business, you'll automatically be considered a sole proprietorship.

Partnership

Partnerships can be either limited (LP) or limited liability (LLP). LPs have one general partner who takes on the bulk of the liability for the company, while all other partner owners have limited liability (and limited control over the business). LLPs are like an LP without a general partner; all partners have limited liability from debts as well as the actions of other partners.

Limited Liability Company

A limited liability company (LLC) combines elements of partnership and corporate structures. Your personal liability is limited, and profits are passed through to your personal returns.

Corporation

There are many variations of corporate structure that an organization might choose. These include C corps, which allow companies to issue stock shares, pay corporate taxes (rather than passing profits through to personal returns), and offer the highest level of personal protection from business activities. There are also nonprofit corporations, which are similar to C corps, but they don't seek profits and don't pay state or federal income taxes.

This section highlights what you and the others involved in the running of your business bring to the table. This not only includes owners and managers but also your board of directors (if you have one) and support professionals. Start by indicating your business structure, and then list the team members.

Owner/Manager/Members

Provide the following information on each owner/manager/member:

• Percentage of ownership (LLC, corporation, etc.)
• Extent of involvement (active or silent partner)
• Type of ownership (stock options, general partner, etc.)
• Position in the business (CEO, CFO, etc.)
• Duties and responsibilities
• Educational background
• Experience or skills that are relevant to the business and the duties
• Past employment
• Skills will benefit the business
• Awards and recognition
• Compensation (how paid)
• How each person's skills and experience will complement you and each other

Board of Directors

A board of directors is another part of your management team. If you don't have a board of directors, you don't need this information. This section provides much of the same information as in the ownership and management team sub-section. 

• Position (if there are positions)
• Involvement with the company

Even a one-person business could benefit from a small group of other business owners providing feedback, support, and accountability as an advisory board. 

Support Professionals

Especially if you're seeking funding, let potential investors know you're on the ball with a lawyer, accountant, and other professionals that are involved in your business. This is the place to list any freelancers or contractors you're using. Like the other sections, you'll want to include:

• Background information such as education or certificates
• Services provided to your business
• Relationship information (retainer, as-needed, regular, etc.)
• Skills and experience making them ideal for the work you need
• Anything else that makes them stand out as quality professionals (awards, etc.)

Writing a business plan seems like an overwhelming activity, especially if you're starting a small, one-person business. But writing a business plan can be fairly simple.

Like other parts of the business plan, this is a section you'll want to update if you have team member changes, or if you and your team members receive any additional training, awards, or other resume changes that benefit the business.

Because it highlights the skills and experience you and your team offer, it can be a great resource to refer to when seeking publicity and marketing opportunities. You can refer to it when creating your media kit or pitching for publicity.

Why are organization and management important to a business plan?

The point of this section is to clarify who's in charge of what. This document can clarify these roles for yourself, as well as investors and employees.

What should you cover in the organization and management section of a business plan?

The organization and management section should explain the chain of command , roles, and responsibilities. It should also explain a bit about what makes each person particularly well-suited to take charge of their area of the business.

Want to read more content like this? Sign up for The Balance’s newsletter for daily insights, analysis, and financial tips, all delivered straight to your inbox every morning!

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Tips on Writing the Management Team Section of a Business Plan

Free Ultimate Guide On Writing A Business Plan

• December 21, 2023

10 Min Read

A business is as efficient as its team and its management. It, therefore, becomes important for business owners to build a structured management team that achieves the objectives and goals set by the organization. Thus, making the management section of a business plan the most essential component.

Andrew Carnegie , an American steel magnate, beautifully summarized it –

Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.

A business management plan helps build an efficient team and formalize business operations . This helps businesses streamline strategies to achieve their goals.

It, therefore, becomes imperative that business owners pay utmost importance while writing the management section of a business plan.

So, if you are a business owner who is looking to formalize their business structure and write the management team section in their business plan , this guide is for you.

Here’s a sneak peek into what you’ll learn:

Table of Contents

• What Is the Management Section?
• Importance of the Management Section
• What to Include in the Management Section?
• Example of a Management Section Plan
• Ensure That the Management Section Is Fool-proof?

Sounds good? Let’s dive in.

What Is The Management Section Of A Business Plan?

The management section of a business plan is an in-depth description of a business’s team, its structure, and the ownership of a business.

The section discusses in detail who is on the management team – internal and external- their skill sets, experiences, and how meaningfully they would contribute to an organization’s goals and outcomes.

Now that we have defined what is the management section of a business plan, let’s understand why it is so important.

The Importance Of The Management Section Of A Business Plan

The management section helps you to:

1. Convince your investors (banks and government agencies) to disburse loans and grants for your business idea

2. Prove that your management team can execute your idea and if not, help hire the right fit for a position

3. Share how your advisory board can help your team succeed

What To Include In the Management Section Of A Business Plan?

The management section of a business plan helps in formalizing and structuring the management team plan and is comprised of

• The Management Team
• The Management Team Gaps
• The Management Structure

Let’s understand them in detail.

1. The Management Team

An organization’s entire management team can be divided into parts – the internal team and the external team.

The Internal Management Team

A business team consists of several departments. The most common departments are – Marketing, Sales, IT, Customer Service, Operations, Finance, and HR.

These departments may or may not be required. It purely depends on the nature and functioning of your business. For example, a dental clinic may not require a sales department per se.

The entire management team is compartmentalized according to their responsibility. This helps the business owners and investors be aware of the roles, benefits, ESOPs (if applicable), profit sharing (for sales), work contracts, NDAs (Non-Disclosure Agreements), and Non-Competition Agreements of the entire team.

It is recommended that business owners collect and document the following information about their team:

• Educational Background
• Work Experience
• Accomplishments

For example, your present VP of Marketing helped their previous company grow its bottom line from $3 million to $10 million over 18 months.

The External Management Team

The external management team is usually composed of – Advisory Board Members and Professional Services.

Advisory board members help by :

• Establishing trust, showing results, and experiencing the table.
• Increasing the confidence of investors and consumers.

This helps attract talented employees to the team. Credible advisory board members show great commitment to a company’s growth. Therefore, it becomes important to document their experience and specialization in the business management plan. The advisory board members can help give valuable advice that internal team members need or lack.

If your business has not or will not have VC funding, you may not require board members on your team.

Usually, board members meet quarterly or monthly to provide strategic guidance in place of stock options in your company. This helps attract the best advisors and motivates them to invest in your business.

For example, founders and business owners coming to raise funds in Shark Tank , a business television series, are looking for advisory members who would invest money and provide guidance on necessary steps.

On the other hand, Professional Service helps by

• Offering highly specialized advice and sharing knowledge.
• Business owners make key strategic management decisions.

Such services help businesses leverage skills that would be difficult to build and acquire over a short period.

Examples of such professional services are

• IT Consultants
• Business coaches and consultants

After a brief overview of the Management Team of an organization, let’s dive into what to include in Management Team Gaps.

2. The Management Team Gaps

The management team gap is an important part of the management section. Primarily because it helps document if your management team currently has gaps or missing skills. Your team may lack a few required skills while starting. The management team gaps help you to be aware and make efforts to close this gap.

As a business owner, you must document what positions are missing and who ought to fill that positions or take responsibility.

For example, if you need a VP of Sales, clearly document this in the section.

Also, write down the job description and key responsibilities to be undertaken,

Example – You might mention that role required 10 years of experience in the sales domain. The applicant must have experience handling a sales team, closing new accounts, working in tandem with the marketing team, and having relevant startup experience.

Be as detailed as possible. This will help you build a checklist while interviewing the right candidate and also win investor confidence in your managerial skills.

Following are a few key positions you would want to include in your management team:

• Founder and/or, CEO
• Chief Technical Officer (CTO)
• Chief Marketing Officer (CMO)
• Chief Operating Officer (COO)
• Chief Financial Officer (CFO)
• Chief Human Resources Officer (CHRO)
• Head of Product Management (PM)
• VP of Sales
• VP of Marketing
• UX Designer
• Digital Marketing Manager
• Business Development Manager
• Customer Service Manager
• Customer Success Manager
• Sales Managers/Sales Staff
• Advisory Board Members

Let’s dive into the nitty-gritty of the management structure.

3. The Management Structure

The management structure defines how a business organizes its management hierarchy. A hierarchy helps determine the roles, positions, power, and responsibilities of all team members.

The management structure also depends upon the type of business ownership. Business ownership can be – a sole proprietorship, partnership, or simply an LLC.

Following is a sample management structure of an organization.

Now that we understand what details we need to document in the business management plan, let’s look at a few examples of the management plan.

Example Of A Management Section Plan

[management section of a hotel], [management team], internal team members.

Name: Charles Fargo Role: Owner Responsibility: Formulating key strategies, defining budgets, and building a business plan Experience: 35 years of owning multiple hotels in Las Vegas Educational Background: B.Sc in Hospitality Management from South Dakota State University.

Name: Michael Clark Role: General Manager Responsibility: Overall hotel operations – guest interactions, revenue management, brand ambassador of the hotel, customer satisfaction, and experience, leadership to all departments Experience: 25 years working with several technology hotels as the general manager. Educational Background: MBA from Wharton School

Name: George Trump Role: Department Manager Responsibility: Manage employees, smooth coordination amongst employees, plan daily affairs of the department, strategize, prepare reports, and deal with complaints and suggestions. Lead team members to function as a team Experience: 15 years working as a department manager Educational Background: BSc in Hotel Management from Texas University

Note: There can be multiple Department Managers depending on the nature of your business. In the case of hotels, departments can include – housekeeping, logistics, security, food, and banquets.

Name: Donald Clooney Role: Marketing and Sales Manager Responsibility: Increase occupancy and generate revenue. Position the hotel as an option for leisure activities, relaxation, and holidays. Experience: 11 years working as the marketing and sales manager for hotels Educational Background: MBA in Tourism and Hospitality from Midway University

External Team Members

Advisory Board Member

#1 Richard Branson Responsibility: Strategic advisory for sustainable growth and expansion Experience: Founder of Virgin Group

Professional Services

[management structure].

There is a gap in one key position in our startup.

#1 Chief Finance Officer (CFO) Responsibilities: Finance, Accounting, Tracking Profit and Loss, and overseeing FP&A (Financial Planning and Analysis)

How To Ensure That The Management Section Of Your Business Plan Is Fool-Proof?

“In preparing for battle I have always found that plans are useless, but planning is indispensable.” ― Dwight D. Eisenhower

By building a fool-proof management plan and ensuring that all the intricate details are accounted for, we can ensure that your business has a greater chance of succeeding.

Business planning software like Upmetrics ensures that business owners, like you, get the management section planning correct on the first attempt itself.

You can also get started with a free demo today to discover how Upmetrics can help you plan your business in a breeze.

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About the Author

Upmetrics Team

Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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OutReSources

Executive summary executive summary is a brief introduction to your business plan. it describes your business, the problem that it solves, your target market, and financial highlights.">.

OutReSources, Inc. will be a consulting company specializing in the design and delivery of training products and services in statewide and regional markets.  The company offers health care providers a reliable, high-quality alternative to in-house resources for business development, market development, training, and quality assurance.

OutReSources will initially be created as a Greenstate DBA company under the umbrella of Flowstone, Inc., based in the Central County area of Greenstate, the heart of Greenstate’s population and growth.

Within the state, OutReSources plans to target health care service providers, tailoring our services to their needs.  One of OutReSources’ challenges will be establishing itself as a real consulting and training company, positioned as a relatively risk-free purchase. 

Industry competition comes in several forms, the most significant being companies and agencies that choose to do business development and training in-house rather than outsourcing.  There are also State and independent organizations providing training and development resources.  Many of these companies are generalist in nature and do not focus on a niche market.  Furthermore, they are often hampered by a flawed organizational structure that does not provide the most experienced people for the client’s projects.  OutReSources’ advantage over such companies is that it provides high-level consulting to help integrate practice with theory and in concert with the client companies’ goals.

OutReSources will be priced at the upper edge of what the market will bear.  The pricing will fit with the general positioning of OutReSources as providing high-level expertise.  Sales are estimated to be substantial and an excellent cash balance in the first year.

The company’s founders are former and current health care service providers, all in the “fee-for-service” provider markets we will target.  They are founding OutReSources to formalize the consulting services they already offer.  OutReSources will be managed by working partners, in a structure taken mainly from Flowstone, Inc.  In the beginning we assume three partners, Khallie Locharnold and Soren Aboukir (from Flowstone Inc.) and Yuriatin Guadalquivir.

The firm estimates healthy profits by the first year with a commensurate net profit margin.  The company does not anticipate any cash flow problems arising.

1.1 Objectives

OutReSources has set several objectives for the first year.

• Develop and implement a training service that targets both for-profit and non-profit health care providers that provide fee-for-services and which are required to meet standards set by state and federal regulations, and/or private associations.
• Raise the standards for quality of care while breaking free of the confines of the “fee-for-service that is Medicaid” by developing a service to support those health care providers who still operate within those confines.
• Develop a company with low overhead and liability to optimize net profit margins.

1.2 Mission

Our mission is to raise the standards of health care services by improving the skills, abilities, and efficiencies of those who provide such services.  We wish to educate and train those who provide health care services and are reimbursed and regulated by the state governing agencies.  We aim to be transitional educators and trainers to those with the education but without the experience.

1.3 Keys to Success

Quality and Credibility  

Employing trainers within the appropriate disciplines who have

• Credentials: Education, Licenses, Certifications
• Proven successful track record
• Continuing Education Units

Strong Formal Methodology

Developing strong formalized training methodologies for all services

• Policy and Procedures 
• Hierarchy roles in the Organizational Structure: Qualifications and Duties
• Confidentiality control
• Feedback Reporting: Finished Product

Promotion and Marketing

• Starting with what we know: Our first offerings are based on our expertise 
• Reaching a large targeted population: Expanding our offerings 
• Spring boarding off current credentials

Operations and Liability

Maintaining low overhead and liability by:  

• Maximizing abilities and simplifying roles
• Assessing the market and initiating with “High End” targets (large providers, high fee-for-service rate services)
• Strong investments in quality equipment vs cost by including 
• Mobility vs Center or combinations
• Space and supplies
• Finished products (manuals, pamphlets, protocols)

Company Summary company overview ) is an overview of the most important points about your company—your history, management team, location, mission statement and legal structure.">

OutReSources, Inc. is a new company providing high-level expertise consulting to health care providers, including business development, training development, quality assurance strategies, and marketing of additional training services.  It will focus initially on:

• Providing “How-to’s of Best Practice” with development and training for Developmental Disability, Service Coordination, and a multitude of Mental Health Service providers.
• Audit Preparation reviews to enable companies and agencies to avoid costly recoupment or pay backs, and avoid damaging citations.

As OutReSources grows it will take on people and consulting work in related markets becoming more diversified, such as supportive training services like First Aid/CPR, Cultural Diversity, Health and Wellness in the workplace, Research Resource Center, Mobility, Business Practices in the Business System, and so on.  It will also look for additional leverage by developing partnerships with key advocacy organizations and state officials.

2.1 Company Ownership

OutReSources, Inc. is projected as a Limited Partnership in conjunction with Flowstone, Inc., but may switch the preferred structure to a “C” Corporation or Limited Liability Corporation, for purposes of investment structuring.

OPERATING PARTNERS (initial)

• General Managing Partners, with 62% ownership by Flowstone, Inc.
• Vice Managing Partner for Programmatic Development and Operations, with 28% ownership.

INVESTMENT PARTNERS

• Flowstone, Inc. with 95% ownership from start-up date.
• Limited Partner Yuriatin Guadalquivir, with 5% ownership from start date.

Structure of Partnership

Flowstone, Inc. will provide the initial starting capital investment necessary to begin OutReSources, Inc., making them the primary stock holder.  Yuriatin Guadalquivir will begin as the General Operating Manager responsible for development and implementation, receiving compensation through salary and stock acquisition.  First year salary of $41,000 will be paid by Flowstone, Inc.  An appropriate profit percentage may be paid at each year end.  If a loss is realized at the end of any year then Yuriatin Guadalquivir receives no payout of stock in the company.

• Following first calander year, Flowstone, Inc. will reimburse Yuriatin Guadalquivir for service by turning 5% of stock ownership of OutReSources, Inc. over to him.
• Each additional year Flowstone will increase Yuriatin Guadalquivir’s stock ownership by 5% to a maximum of 33% ownership in OutReSources, Inc.
• Once equal partnership between Flowstone, Inc. and Yuriatin Guadalquivir has been reached then Guadalquivir becomes a full partner, assuming equal voting rights, and liability.
• Liability will include equal share in all legal and financial obligations.

2.2 Start-up Summary

Total start-up expenses includae legal costs, logo design, stationery and related expenses.

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OutReSources, Inc. will begin by providing multiple training services for health care providers and public agencies in the areas of Developmental Therapy, and Service Coordination, but will later progress and diversify into Psychosocial Rehabilitation, Case Management, Clinical Therapies, and a multitude of supportive and more specific concepts.  These concepts may range from Health Care Business Practices, Health and Wellness Promotion, Specific Disabilities and Treatments. 

The initial service training categories for Developmental Therapy and Service Coordination are:

• Standard DS training (DS for Children and Adults) and state certification
• Paraprofessional Supervision by a Developmental Disabilities Professional
• Quality Assurance practices and implementation of the “Best Practice/Client 1st” concept
• Audit simulation in conjunction with training and assistance.
• First Aid/CPR Certifications
• Business analysis and restructuring consultations
• Specific acute “Hot Topic” analysis (treatment/therapy methods, disorders, customer service, adult transition to include Medicaid/SSI, guardianship, community resource)

Market Analysis Summary how to do a market analysis for your business plan.">

OutReSources, Inc. is a business that has become necessary because of today’s ever increasing demand on the need for community health care.  There are an increasing number of providers who have become dependent on Medicaid reimbursement, which has created the need for training resources.  There are 100s of agencies providing fee-for-services reimbursed by Medicaid.  Combine this with regional Medicaid units being severely understaffed and underbudgeted and you have a declining system unable to meet the huge need for support.  OutReSources is therefore, ideally positioned to deliver these support and training services to provider companies and agencies.

4.1 Market Segmentation

The are many Medicaid providers.  There are 79 listed in the Centerville Yellow Pages under the Mental Health and Developmental Disability categories, most of which provide a variety of service treatments or therapies.  Several are either incorporated or franchised across the state.  All of them provide at least one Medicaid reimbursed service (most offer several) and are required to maintain certain standards, self regulate, and educate.  This creates the prime market for our services:

• Pre-Audit preparation which would be on a sliding scale from finding, fixing, and training.
• Certification Training (Specialist Certifications, CPR/First Aid, etc…)
• Supportive training options (Diversity, Language, Parenting, “Best Practice”, Business and HR in Health Care, etc…)

The segmentation of the market is a new concept within the Mental Health and Developmental Disabilities fields of service but is not new to the general health care industry, and other service fields leaving a strong need for specific services:

• Developmental Disabilities: Largest population in target with even larger body of regulations.
• Service Coordination: Little regulation but severe lack of quality service. 
• Psychology/Social Rehabilitation: Smaller population but strong need for improvements in both quality and quantity.

It makes logical sense for OutReSources, Inc. to primarily direct its marketing approach at these three segments.  In 2000, the market potential for the disabled service population is estimated to be around 200,498 people reporting some disability in Greenstate (Census 2000). Nationally the number was nearly 50 million.  At the same time, the market potential for the need of bilingual services was estimated to be around 127,609 people speaking another language other than English at home of which 85% speak Spanish.  Each of these populations are expected to grow at a steady rate of 5.6% per year.

In the table and chart below:

• Agency Group 1 = State Licensed Developmental Disabilities Agencies
• Agency Group 2 = State Licensed Service Coordination Agencies
• Agency Group 3 = Other Medicaid Providers in Need of Cross Training and Continuing Education Units

4.2 Target Market Segment Strategy

OutReSources, Inc. chooses to make the above segments its targeted market is because we have the applied first hand experience and the credentials having provided these services for significant periods of time, earning credibility with substantial marks in quality.  Through our experiences as providers we have developed a strong knowledge of what services would be greatly needed, appreciated and valued. 

We have and are continually increasing our credentials as providers to improve our current services allowing us to utilize those gained credentials in support of our new offerings.  Through the years we have developed a reputation of providing high-quality services among state regulators, providers, and the community.

4.3 Service Business Analysis

Consulting participants range from major international name-brand consultants to tens of thousands of individuals.  One of OutReSources’ challenges will be establishing itself as a real consulting company, positioned as a relatively risk-free organizational purchase. 

There really is not much local competition specific to the field of Mental Health and Developmental Disabilities, only small private entities that are usually sole proprietors consulting from the basis of that one individual’s own knowledge and/or theories, and their own interpretations but with varying levels of practical application experience. 

Our program will minimize its starting cost and have almost no overall risk by developing our new offerings based on the services  services Flowstone, Inc. currently provides.  This allows us to minimize up front cost and overhead while improving services within OutReSources.  Flowstone will provide the inial start-up expenses in return for partial ownership, profit, and free access to services rendered.

4.3.1 Competition and Buying Patterns

The key element in purchase decisions made at the OutReSources’ client level is trust in the professional reputation and reliability of the consulting firm.

Strategy and Implementation Summary

OutReSources, Inc. will primarily focus on three service markets, Developmental Disability, Service Coordination, and Mental Health Providers, and in limited product segments: Pre-audit Review, Training, and Certifications. 

5.1 Competitive Edge

Clearly, our competitive edge is the customer service experience and approach that our management team will bring to the table.  Our “Best Practice” and “Client First” approach to all of our services is evident, and highly appreciated.

5.2 Marketing Strategy

An overview of the marketing plan includes:

• Networking via word of mouth
• Joining Associations of potential clients
• Evolve Flowstone’s services to optimized levels to maximize profit and quality
• Community involvement through volunteering, providing free seminars or scholarships to families in need to attend seminars
• Symposium and Conferences 
• Website 
• Calling on connections within key state departments, agencies, and other affiliates
• High profile interaction between our managers, and the customers
• Excellent service and high quality results

5.3 Sales Strategy

The Team Supervisor needs and expects close contact and cooperation with the client agency’s staff.  The General Operational Manger is under pressure to get a quotation together.  The GOM and Trainers must be armed with quick reference guide to pricing.  The important caller should be told that the GOM will “call right back.” The more successful the marketing strategy is in making in-roads into the foundation of a market, the more important this communication response will become.

In respect to the prospect list of clients, it is essential that a “salesman’s” approach be adopted to insure an organized, orderly approach to each prospect.  Notes need to be kept on each client.  Follow-up and persistence will pay off.

5.3.1 Sales Forecast

OutReSources, Inc. is a start-up and a relatively new concept in the field within a fairly common concept of consultation and training services.  It is difficult to forecast without any benchmarks.  However, since our overhead and start-up cost will be minimal we are able to use basic forecast principles by estimating our primary cost of salary (what it cost us to provide the service) which includes staffs estimated operating costs of lodging, meals and travel expenses to forecast our cost. 

We want a 50% profit margin (to allow room for adjustments as needed) and so will double operating expenses to project revenue.  This results in a Net profit of 50% on the dollar or 2-1 on our money.  Of course, as services are implemented adjustments will be made based on total sales, realized cost, accessibility, feasibility, etc.

5.4 Milestones

Set forth below are the main milestones in the schedule of proposed development.  We have carefully reviewed the timelines for start-up and firmly believe that once we are completely funded we can construct and open our initial services within less than one month of external implementation.

• Development of Formalized Methodology of all services provided by May 2005 (GOM)
• Purchase of High-end Presentation equipment by May 2005 (FLowstone, Inc.)
• Preliminary dry run of internal mock services by June 2005 (General Operations Manager)
• Approval of final product by July 2005 (Flowstone, Inc. GOM and Training Supervisors)
• Marketing for potential clients By July 2005 (Flowstone, Inc. and GOM)
• Training Packets, manuals, and documents by May 2005 (GOM, Training Supervisors)
• Develop internal operation protocols and employee manual By June 2005 (Flowstone, Inc. and GOM)
• Prepare and finalize marketing campaign (pamphlets, advertisements, etc) by June 2005 (Flowstone, Inc. and GOM)
• Train staff by June 2005 (GOM and Training Supervisors)
• Soft open (training period 30 to 45 days) by July 2005 (GOM and Training Supervisors)

Management Summary management summary will include information about who's on your team and why they're the right people for the job, as well as your future hiring plans.">

The three managers, Flowstone, Inc. owners Khallie Locharnold and Soren Aboukir and General Operations Manager Yuriatin Guadalquivir, have impeccable credentials in this industry.  This will benefit OutReSources, Inc. in three ways:

• Clients will be brought from existing professional relationships
• Respect and recognition by associated organizations and state departments
• The experience each has will attract new clients in the area of finance and administration,

The Training Supervisors  and Trainers have yet to be formalized but would primarily consist of the Program Managers and Professionals from within Flowstone. Their extensive experience and education in service, and management within the industry will provide a foundation for success for OutReSources, Inc.

6.1 Personnel Plan

All work is, at the moment, produced by Yuriatin Guadalquivir and Flowstone, Inc.  Since OutReSources, Inc. still remains in its formative stage and all stock holders’ compensation is purely based on net profit, and currently there is no revenue being generated, there are no salary expenses.  There will be added where and when necessary and in line with success in penetrating the plan’s targeted markets.  These salary expenses will absorbed by Flowstone, Inc.

By the end of June 2005, it is assumed that increased business volume will require the first Training Supervisor to be brought on board.  By the end of August 2005, increased volume will require hiring the first trainer.  

In FY2007, OutReSources will have 4 Training Supervisors and 4 trainers working, with the increasing amount of less sensitive work being farmed out to paraprofessionals and administrative support staff of Flowstone.  It is assumed that OutReSources will become completely independent of Flowstone’s financial and staff support in year FY2008 or FY2009, depending on demand volume.  

As stated earlier the salaries of the owner/consultants, training supervisors and trainers is included in the Cost of Sales.  Only those costs for the hourly paraprofessional and administrative staff are shown in the Personnel table below.

Financial Plan investor-ready personnel plan .">

Our main concerns will be aggressive time management, so that our labor costs stay under control, and proper purchasing, keeping costs down.  Secondarily, hiring the best team, training them properly and retaining them will be a critical component to good costs.  A good trainer does not sacrifice quality for quantity, but rather they optimize their time spent.  Growth will be sustained through a contribution to a “roll-over” plan, and from potential future clients.

7.1 Start-up Funding

Total start-up expenses include legal costs, logo design, stationery and related expenses.

Expensed presentation and office equipment include computers and projectors. Start-up assets include initial cash to handle the first few months of consulting operations as accounts receivable play through the cash flow.  Flowstone, Inc. is providing some of their used office furniture, chairs, as Other Current Assets.

Flowstone, Inc. will provide seed capital.  Soren Aboukir and Khallie Locharnold will each invest at start-up, and anticipate loaning the company additional funds during the year.

7.2 Important Assumptions

• We are assuming steady growth from good management, barring any unforseen local, or state disasters, economic slowdown, or Medicaid budget cuts.
• We are assuming adequate funding by Flowstone, Inc. and the partners to sustain us during start-up.
• We are assuming that health care providers will respond to the new concept of outsourced training and value it enough to pay for it.
• We are assuming that the state will support us by referring health care provider clients.
• We are assuming that we will be able to market our offerings as high-end services, allowing us to have a large profit potential.
• We are assuming that this endeavor will not negatively affect those services already provided by Flowstone, Inc.

7.3 Projected Profit and Loss

Initially, OutReSources will be housed in the Flowstone office spaces and and benefit from the established administrative support system.  In January 2006, we anticipate that OutReSources will move to it’s own office when an adjacent suite is due to become available.

As noted earlier, salaries for owner/consultants, training supervisors and trainers are included in Cost of Sales.  To correctly calculate the necessary payroll tax withholding, a formula was entered into the P&L table for a percentage of the combined salaried and hourly wages.

7.4 Break-even Analysis

Our monthly break even figure is based on our anticipated cost of sales, and in-kind administrative support from Flowstone.  Break even currently requires an average monthly sales as shown below.  This will vary if cost of sales increases or decreases, and if overhead expenses such as administrative support is transferred from Flowstone to us sooner than expected.

7.5 Projected Cash Flow

The Cash Flow table is based on ideal numbers.  The numbers where set as explained previously by basic business principles to permit room for adjustment as the company grows.  As seen in the chart as the months go by the Cash Balance remains  positive.  This is dependent upon reaching sales forecasts each month and keeping our expenses in line.  Over time we are assured to make adjustments as stated in the explanation of the forecasting.  The key components we will need to monitor that will adjust the overall true numbers are:

• The Demand for Service
• Cost of Service (The service may be desired, but must be priced right for clients to see the benefit)
• Quality of Service (A fine balance of quality vs quantity)
• Quality Cost (Salaries will be the primary factor.  Can we hire quality trainers and charge a quality price while still receiving a quality profit)

The founding partners anticipate loaning the company additional monies as a short-term loan in mid-year.  If sales exceed forecast this may not be necessary.  Additional computers and presentation equipment will need to be purchased as new trainers and supervisors are hired.

7.6 Projected Balance Sheet

The balance sheet is not a key factor at this point since OutReSources, Inc. will be operating as a company within a company and utilizing Flowstone, Inc.’s assets.  Given that any start-up cost or realized loss can be deemed as an assets expense for Flowstone there is truly little to no liability or risk thereof.

7.7 Business Ratios

The following table shows the projected business ratios.  We expect to maintain healthy ratios for profitability, risk, and return.  The industry comparisons are for SIC 8742.0200, Human Resources Consulting, part of the larger Management Consulting Services category.  The most noteworthy catagory is the percent of sales.  You will notice that OutReSources, Inc. and Industry Standards are comparable until gross profit margin wherein OutReSources falls back by 50% from industry standards.  This is primarily due to the majority of our expenses coming from staff compensation.  However, OutReSources more than compensates in general administrative expenses.  Though the numbers are based on ideal assumptions and are subject to change, OutReSources’ owner and management structure will continue to minimize general admin costs.

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How to Write the Management Team Section of a Business Plan

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Of course, they'll read the market analysis section – and you can expect them to linger over the financial projections section. But if there's one section of a business plan that may carry the greatest weight with lenders, investors and potential strategic partners, it's the management team section. This is where you provide details about the education, qualifications and experience that you and your management team bring to your small business. Written in a crisp and focused manner, the management team section should help those third parties recognize what sets your business apart from others. And it should give meaning to that oft-repeated business maxim: “I don't invest in ideas; I invest in people.”

Gather Key Information

Before you put pen to paper – or your fingers to the keyboard – gather the information you need on your management team. At the least, you should have their resumes handy – and include them in the appendix of your business plan.

Also, be prepared to speak with members of your management team to fill in any blanks. Structure the management team section to include:

• An organizational chart of your small business, including departments, department managers and employees. Biographical information about you, the owner, and any other owners. Specify your ownership percentage and exactly what your day-to-day responsibilities will be. Biographical information on your management team.* The credentials of any advisers who will be at your side providing expert advice, such as an accountant and a lawyer.

One Paragraph Poses One Big Challenge

Like many small-business owners, you may not think of yourself as a writer. So you may be relieved to know that you should devote only about one paragraph to each person you profile in the management section. But in the end, that should be one substantive paragraph, and it will require some finesse to pull it off.

As many writers will attest, being verbose isn't difficult; being concise yet enlightening can be a challenge. Put another way, you want to include only the most relevant and insightful information about your management team – and you want to be quick about it. So be prepared to edit your words ruthlessly as you structure the paragraph to include the team members' info:

• Name and title. Education and professional credentials and some personal information. Primary responsibilities at your small business.

Expand the Second Component

Providing names and titles should be the easy part. The most robust part of your paragraph should proceed with ease if you include:

• Education credentials, including college and major, and any relevant certifications. Employment highlights. Pick the last or last two titles and company affiliations unless there is something truly stellar in someone's past worth mentioning. Skills or specialties, meaning those things that someone truly excels at or is known for.* Notable accomplishments, which can serve as a subliminal message that they can be repeated at your small business.
• Personal insights, which may include anything from community involvement to someone's rationale for joining your company. You have a lot of latitude here, so try to think in terms of what conveys the mark of a can-do, energetic person. If you're impressed by it, chances are someone reading your business plan will be too.

Spell Out the Third Component

Because you opened the paragraph with the person's name and title, you want to close it with a summation of the contributions you expect the person to make. Discretion here is important; you want to demonstrate to people reading your business plan that you've hired accomplished people, but you don't want to stray into the realm of hyperbole, either.

This said, after spelling out so many numbers and analytics in your business plan, the management section is your chance to expose the human side of your business. A good balance can be found in this paragraph:

Thomas Cole, Director of Marketing A mass communication graduate of Illinois State University, Tom brings to us nearly 20 years of marketing experience and a proven ability to integrate best practices into emerging businesses. Websites, smartphones and digital marketing all came of age as the proud redbird worked as a district marketing manager for ABC Media and then marketing manager for XYZ Newspaper Group, both in Chicago. Tom helped these companies navigate sea changes in the newspaper industry and return to profitability by developing imaginative and synergistic marketing campaigns. We expect him to replicate these efforts at Write-On Marketing, at least when he's not busy critiquing the latest creations at his family's award-winning Illinois winery.

Assuming that you believe people are your greatest asset, write your management section like the proud small-business owner you are – your instincts should serve you well.

• NFIB: Parts of a Business Plan: 7 Essential Sections
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Mary Wroblewski earned a master's degree with high honors in communications and has worked as a reporter and editor in two Chicago newsrooms. Then she launched her own small business, which specialized in assisting small business owners with “all things marketing” – from drafting a marketing plan and writing website copy to crafting media plans and developing email campaigns. Mary writes extensively about small business issues and especially “all things marketing.”

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How to present the management team in your business plan?

Behind every successful business venture lies a dynamic and capable management team that serves as the driving force behind its growth and success. 

In the world of entrepreneurship, having a strong management team is a crucial element that investors and stakeholders closely examine before deciding to invest in or support a business. 

When crafting a compelling business plan, showcasing your management team effectively is vital. This section should include details regarding the members of your management team and explain how their respective skillsets compliment each other and will give your business the best chance of success.

So, let's delve into the essential strategies and best practices to effectively introduce your management team and leave a lasting impression on those who hold the keys to your business's success.

In this guide:

What is the objective of the management team subsection of your business plan?

What information should i include when presenting the management team in my business plan.

• How long should the management section of your business plan be?
• Example of management section in a business plan

What tools should I use to write my business plan?

The part presenting the management team aims to detail the qualifications and experience of the management team responsible for leading the company.

When writing this section, your goal should be to demonstrate to potential investors that the professionals hired by your business are qualified to hold leadership roles because they have the required expertise and exeperience.

It is crucial to address any skills or experience gaps within your management team. Explain your strategies for filling these gaps, and mention if involving a board member to provide additional support in those areas is a possibility.

Another pivotal aspect is emphasizing your management team's cohesiveness and successful collaboration. This is necessary as potential investors are not just interested in the product or service you offer, but they also invest in the people behind the business. 

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In professional business plans, the management team subsection is usually placed at the end of the company section, after the presentation of the business’ structure, ownership, and location. 

The management team subsection should aim to provide the investors with a comprehensive understanding of who's responsible for delivering the business plan. 

Let’s have a look at the different aspects that this section should cover:

Business structure and role

Start by giving an outline of how your business is or will be structured internally (i.e. the overall hierarchy and where each individual is positioned). 

You should keep this section focused in people in leadership position. The exact number of relevant people will vary based on the size of your business. For example, this could involve naming the CEO, CFO and CMO, or the managing director and his right hand in a smaller business.

You can provide an organisational chart in the appendices to make this easier for the reader to understand your exact organization.

Thorough profile

A detailed profile for each member of the management team is necessary and should include the following details:

• Background information including their gender and nationality
• Their educational background emphasizing any degrees or certifications that are relevant to their roles
• Qualifications or accreditations that hold team members distinct in their particular industries
• A rundown of all relevant job experience, both in the same sector/role or in other industries
• Both hard and soft skills that each team member possesses which makes them an asset to the business
• Details of how long they've been with the company

Visual assets

Incorporating visual aids, such as organizational charts and images of the management team members helps improve the readability of this section. 

These representations prove especially beneficial in situations like pitching sessions, where potential investors may have the opportunity to engage with the team face-to-face in the future.

Succession planning (if applicable)

Briefly describe your succession planning approach if your company has plans for future leadership transitions. 

Discuss how important individuals may leave their positions over time and how the business aims to replace them.

Startups only

If your business is a start-up, describe why the founders decided to start this business together, how long they've known each other, and what motivated them.

Some roles or positions may be vacant for startups or businesses that are still in the early stages of growth. It is crucial to discuss these positions and provide a staffing strategy in such situations.

How long should the management section of your business plan be? 

As a general rule of thumb, 2 to 3 paragraphs per individual can be considered a good starting point. This recommendation may need to be modified depending on the size of your management team and the specific characteristics of your industry:

• If your business has less than five people: each member of the management team is crucial. To showcase the team's trustworthiness in such situations, additional information about each member's background, credentials, and area of specialty is necessary.
• A more concise approach may be acceptable in larger companies with a larger management team. In this case, concentrate on key executives and give a general picture of the leadership structure rather than going into excessive detail on each individual.
• The nature of your industry can also define the level of detail required in the management section. In emerging industries or those with specialized technologies, the reader may not be familiar with all of the details and so it’s important to explain how each team member contributes to the business.
• In industries with strict rules and regulations - medical practice for example - your business plan's management section might need to focus more on the qualifications and experience of each team member. Mentioning their previous roles, especially if they were leaders in other organizations, can make your management section appear stronger and more effective.

Ensure a balance between providing enough detail and avoiding excessive elaboration (CVs can be included in appendix if necessary).

Need inspiration for your business plan?

The Business Plan Shop has dozens of business plan templates that you can use to get a clear idea of what a complete business plan looks like.

Example of management section in a business plan 

Below is an example of how the management section of your business plan might look like. As you can see, it precedes the products and services section.

The management section of a business plan outlines the organizational structure, key team members, their roles, responsibilities, and expertise, demonstrating the leadership and operational framework of the business.

This example was taken from one of  our business plan templates .

In this section, we will review three solutions for creating a business plan for your business: using Word and Excel, hiring a consultant to write the business plan, and utilizing an online business plan software.

Create your business plan using Word or Excel

This is the old-fashioned way of creating a business plan (1990s style) and using Word or Excel has both pros and cons.

On the one hand, using either of these two programs is cheap and they are widely available. 

However, creating an error-free financial forecast with Excel is only possible if you have expertise in accounting and financial modeling.

Because of that investors and lenders might not trust the accuracy of your forecast unless you have a degree in finance or accounting.

Also, writing a business plan using Word means starting from scratch and formatting the document yourself once written - a process that can be quite tedious - especially when the numbers change and you need to manually update all the tables and text.

Ultimately, it's up to the business owner to decide which program is right for them and whether they have the expertise or resources needed to make Excel work. 

Hire a consultant to write your business plan

Outsourcing your business plan to a consultant can be a viable option, but it also presents certain drawbacks. 

On the plus side, consultants are experienced in writing business plans and adept at creating financial forecasts without errors. Furthermore, hiring a consultant can save you time and allow you to focus on the day-to-day operations of your business.

However, hiring consultants is expensive: budget at least £1.5k ($2.0k) for a complete business plan, more if you need to make changes after the initial version (which happens frequently after the first meetings with lenders).

For these reasons, outsourcing the plan to a consultant or accountant should be considered carefully, weighing both the advantages and disadvantages of hiring outside help.

Ultimately, it may be the right decision for some businesses, while others may find it beneficial to write their own business plan using an online software.

Use an online business plan software for your business plan

Another alternative is to use online business plan software .

There are several advantages to using specialized software:

• You are guided through the writing process by detailed instructions and examples for each part of the plan
• You can be inspired by already written business plan templates
• You can easily make your financial forecast by letting the software take care of the financial calculations for you without errors
• You get a professional document, formatted and ready to be sent to your bank
• The software will enable you to easily track your actual financial performance against your forecast and update your forecast as time goes by

If you're interested in using this type of solution, you can try our software for free by signing up here .

Whilst it’s true that all investors aim to maximise profit, it’s also important to remember that they probably won’t finance a business if they are uneasy about the individuals running it. 

A well-written management section of your business is, therefore, critical in ensuring that your business plan is able to obtain funding and grow.

Also on The Business Plan Shop

• 7 tips for writing an effective business plan
• Where to write the conclusion of your business plan?
• How to write the location section of your business plan
• How to write the products and services section of your business plan
• How to write the milestones section of your business plan

Know someone who needs help writing up the management section of their business plan? Share this article with them and help them out!

Founder & CEO at The Business Plan Shop Ltd

Guillaume Le Brouster is a seasoned entrepreneur and financier.

Guillaume has been an entrepreneur for more than a decade and has first-hand experience of starting, running, and growing a successful business.

Prior to being a business owner, Guillaume worked in investment banking and private equity, where he spent most of his time creating complex financial forecasts, writing business plans, and analysing financial statements to make financing and investment decisions.

Guillaume holds a Master's Degree in Finance from ESCP Business School and a Bachelor of Science in Business & Management from Paris Dauphine University.

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How To Write a Management Team Business Plan (With an Example)

When creating a business plan, the management section outlines your management team, personnel, resources, and the ownership structure of your company. This section should not only list the members of your management team but also how their individual skill sets will affect your financial results. We’ll go into detail about how to put together and highlight your management team in this article. This section can be conveniently organized by dividing it into the following sections:

How to write a management team business plan

Consider using these guidelines to produce a powerful team business plan:

1. Collect resumes from each manager

Typically, resumes outline a professional’s qualifications, including their training, prior employment, and technical and soft skills. You can use the resumes of your management team as a resource when writing content for your business plan. Ask each manager to send a fresh copy of their resume Asking them to modify their resume to reflect their specific position within your company could be useful and make it simpler for you to create their profiles. Include copies of their resumes as annexes to your proposal.

2. Organize your management team into categories

The next step is to depict the chain of command within your company. List the profiles, going from the company’s owners to the departmental supervisors in descending order. Your management team business plan can appear more organized by using categories, and your audience will understand how the teams’ qualifications correspond to their positions. If your company has multiple divisions, categories may also be useful.

3. Write the managers name and job title

Finding the manager on their individual profile is the third step. Include their role title and first and last names in your writing. Consider adding their department to distinguish between them if there are multiple managers with the same title. To be more specific, you could write “Assistant Manager, Marketing Department” for various employees with the title “assistant manager.”

4. Describe their employment history

The employment history details prior positions your managers held in the sector. Listing the candidates’ prior positions can support your decision to appoint them as managers if they have experience as organizational leaders. Summarize their responsibilities and projects theyve coordinated in the past. You can also highlight your managers’ achievements in this section, such as awards they have won or helpful things they have done for previous employers.

5. Explain their educational background

The manager profile’s education section covers the institutions your team attended and the degrees they obtained. It can further highlight the manager’s credentials by demonstrating that they have received the necessary training to oversee other team members in your organization. You can also write professional certifications your managers have. For instance, listing a certification in spreadsheet software may impress potential business partners if you run a technology company.

What is a management team business plan?

A management team business plan describes the qualifications and experience of a group of managers in a company. Its goal is to demonstrate to potential investors that the professionals your business has hired are qualified for leadership roles because they have training and experience. It includes details that distinguish your organization from competitors. A potential investor or business partner may be persuaded to provide funding or work with your company if your management team’s business plan impresses them.

Tips for writing a management team business plan

The following three rules will help you gather data and organize your management team business plan:

Incorporate relevant information

Include information that is relevant to their interests in your management profile as a way to attract potential investors. List the qualifications of your leaders in relation to your company and your sector. By including pertinent information, you can demonstrate to potential customers that your team has the managerial skills they need. Be selective when gathering information about your managers to avoid detracting the audience from your goal.

For instance, if you work for a ride-sharing company, you might be looking for partnerships to expand into major cities. You could note in your management team business plan that your executives have experience in customer service, technology, and transportation, three crucial areas that can help the ride-sharing business succeed. The strategy shows potential partners that your team has the expertise to work in the field, encouraging them to collaborate with your company.

Use straightforward wording

Simple language can keep your management team business plan clear and understandable. It’s crucial that customers can understand your company’s organizational structure and which employees are responsible for what tasks. The size of the business and the number of supervisors there are may have an impact on the length of the proposal. But even if your plan is more detailed, keeping your writing simple can help you keep the interest of potential stakeholders. It might be beneficial to reread your sentences and omit any pointless details so that you can convey the key ideas of your message in fewer words.

Clarify information with your team

It may be difficult to include every qualification of an employee on a resume because they are typically one page long. To learn more about your team members’ professional backgrounds, think about speaking with them directly. Find out if they have any additional pertinent information to include in their profile that will appeal to potential customers. Maybe you should mention a gap in their resume or point out that they have more work achievements you can list in their profile. Clarifying details with managers can help you plan the content more effectively and prevent repeating too many details from their resumes.

Example of a management team business plan

You can write a management team business plan that is successful by using the following example of a team member’s profile as a model:

Management Team Member Profile

Jane Stewart, Director of Marketing

The marketing division is headed by Jane Stewart, who is also the coordinator of marketing, social media manager, and graphic designer. Her duties include keeping an eye on social media engagement analytics and creating creative consumer engagement strategies. Stewart graduated from Pine Ridge University with a bachelor’s in marketing and a master’s in business administration. She is professionally certified in social media management and content marketing. Stewart’s previous position was assistant marketing director at full-service advertising agency Oak Wood, where she saw a 25% increase in email and video subscriber numbers.

Writing the Management Team Section of Your Business Plan

How do you present a management team in a business plan?

An organizational chart of your small business, including departments, department managers, and employees, should be included in the management team section. Biographical information about you, the owner, and any other owners. Clearly state your ownership stake in the company and your day-to-day responsibilities.

How do you write a management plan for a business plan?

• Indicate the number of employees your business will require at each stage and their associated costs.
• Describe the specifics of how your company’s human resource needs can be satisfied.
• Describe your hiring needs, including a list of the particular skills that any employees you hire must possess.

How important is management team in a business plan?

A strong management team is especially important if you want the company to expand and grow as a whole. A management team is crucial for distributing leadership responsibilities as a business expands. If your business operates in multiple locations, it is essential.

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Business Plan Section 3: Organization and Management

This section explains how your business runs and who’s on your team. Learn how to present the information in this section of your business plan.

This section of your business plan, Organization and Management, is where you’ll explain exactly how you’re set up to make your ideas happen, plus you’ll introduce the players on your team.

As always, remember your audience. If this is a plan for your internal use, you can be a little more general than if you’ll be presenting it to a potential lender or investor. No matter what its purpose, you’ll want to break the organization and management section into two segments: one describing the way you’ve set up the company to run (its organizational structure), and the other introducing the people involved (its management).

Business Organization

Having a solid plan for how your business will run is a key component of its smooth and successful operation. Of course, you need to surround yourself with good people, but you have to set things up to enable them to work well with each other and on their own.

It’s important to define the positions in the company, which job is responsible for what, and to whom everyone will report. Over time, the structure may grow and change and you can certainly keep tweaking it as you go along, but you need to have an initial plan.

If you’re applying for funding to start a business or expand one, you may not even have employees to fit all the roles in the organization. However, you can still list them in your plan for how the company will ideally operate once you have the ability to do so.

Obviously, for small businesses, the organization will be far more streamlined and less complicated than it is for larger ones, but your business plan still needs to demonstrate an understanding of how you’ll handle the workflow. At the very least, you’ll need to touch on sales and marketing, administration, and the production and distribution of your product or the execution of your service.

For larger companies, an organizational plan with well-thought-out procedures is even more important. This is the best way to make sure you’re not wasting time duplicating efforts or dealing with internal confusion about responsibilities. A smooth-running operation runs far more efficiently and cost-effectively than one flying by the seat of its pants, and this section of your business plan will be another indication that you know what you’re doing. A large company is also likely to need additional operational categories such as human resources and possibly research and development.

One way to explain your organizational structure in the business plan is graphically. A simple diagram or flowchart can easily demonstrate levels of management and the positions within them, clearly illustrating who reports to whom, and how different divisions of the company (such as sales and marketing) relate to each other.

Here is where you can also talk about the other levels of employees in your company. Your lower-level staff will carry out the day-to-day work, so it’s important to recognize the types of people you’ll need, how many, what their qualifications should be, where you’ll find them, and what they’ll cost.

If the business will use outside consultants, freelancers, or independent contractors, mention it here as well. And talk about positions you’d want to add in the future if you’re successful enough to expand.

Business Management

Now that we understand the structure of your business, we need to meet the people who’ll be running it. Who does what, and why are they onboard? This section is important even for a single practitioner or sole proprietorship, as it will introduce you and your qualifications to the readers of your plan.

Start at the top with the legal structure and ownership of the business. If you are incorporated, say so, and detail whether you are a C or S corporation. If you haven’t yet incorporated, make sure to discuss this with your attorney and tax advisor to figure out which way to go. Whether you’re in a partnership or are a sole owner, this is where to mention it.

List the names of the owners of the business, what percent of the company each of them owns, the form of ownership (common or preferred stock, general or limited partner), and what kind of involvement they’ll have with day-to-day operations; for example, if they’re an active or silent partner.

Here’s where you’ll list the names and profiles of your management team, along with what their responsibilities are. Especially if you’re looking for funding, make sure to highlight the proven track record of these key employees. Lenders and investors will be keenly interested in their previous successes, particularly in how they relate to this current venture.

Include each person’s name and position, along with a short description of what the individual’s main duties will be. Detail his or her education, and any unique skills or experience, especially if they’re relevant to the job at hand. Mention previous employment and any industry awards or recognition related to it, along with involvement with charities or other non-profit organizations.

Think of this section as a resume-in-a-nutshell, recapping the highlights and achievements of the people you’ve chosen to surround yourself with. Actual detailed resumes for you and your management team should go in the plan’s appendix, and you can cross-reference them here. You want your readers to feel like your top staff complements you and supplements your own particular skill set. You also want readers to understand why these people are so qualified to help make your business a success.

This section will spell out the compensation for management team members, such as salary, benefits, and any profit-sharing you might be offering. If any of the team will be under contract or bound by non-compete agreements, you would mention that here, as well.

If your company will have a Board of Directors, its members also need to be listed in the business plan. Introduce each person by name and the position they’ll hold on the board. Talk about how each might be involved with the business (in addition to board meetings.

Similar to what you did for your management team, give each member’s background information, including education, experience, special skills, etc., along with any contributions they may already have had to the success of the business. Include the full resumes for your board members in the appendix.

Alternately, if you don’t have a Board of Directors, include information about an Advisory Board you’ve put together, or a panel of experts you’ve convened to help you along the way. Having either of these, by the way, is something your company might want to consider whether or not you’re putting together the organization and management section or your business plan.

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How to Write Management Team Section in Business Plan

A business plan must include details about your key people and managers. 

The management team section in business plan includes a detailed introduction to the owners, managers, and key people.

How do you write the management team section in business plan?

5 points to include in management team business plan.

The management team section explains the educational and professional backgrounds of your key people. You can convince potential lenders or investors of the professional capabilities of your organization. A competent team is a strong argument in your favor. 

The management team section in business plan also includes the vacant positions, the people you are looking for those positions, and how and when you plan to hire them. 

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Writing a management team section in a business plan is very easy; all you will need to do is to introduce your team to the world. 

If you have not hired yet, explain who you want to hire, describe their educational and professional background, and also mention their job description.

Collect Manager Resumes 

When writing the m anagement team section in business plan, c ollect the resumes of managers and key people. A resume typically packs every important professional detail about a person. You will need to use this information in the management team business plan section. 

Describe an ideal resume for a post if you are yet to hire a manager.

Group Employees in Categories 

Insert your organizational chart here. Show your chain of commands and describe who is who and what is what. 

Every organization is divided into different departments like management, HR, advertising/marketing, procurement, etc. You will need people with different skills in every position. 

Your organization chart will not only help introduce your team and chain of commands, but it will also help you prepare for hiring the right people for the job.

Introduce Key people 

Key people include owners, top management, key managers, etc. These are the primary decision-makers in an organization. Potential lenders or investors would like to know the people in your business, their profile, and their business philosophy. 

Include the resumes of your key people, their education or professional background, and their uniqueness for the business. 

Managers Employment History 

As the name suggests, you will tell the employment and professional history of managers. Though this is similar to the key people section, this part will include managers only. 

A relevant employment history speaks in favor of your sound choice.

Explain Team Gaps 

Team gaps are the positions yet to be filled. 

If you are starting a new business, you may only have key people. Your organization chart is helpful here too. 

Spot and name the vacant positions. Explain what the resume of the best candidates will look like and when you plan to hire. 

Want to see a sample of the management team section in a business plan? Check our professional business plan samples and see how it is done.

Access our free business plan examples now!

• Who are key managers? If you have appointed them already, mention them; if not, explain who you want to hire.
• Discuss the educational backgrounds, professional experiences, and skills of managers. 
• Explain the relevant industry experience of your managers. If you have not hired yet, describe who you will hire and give your desired profile. 
• Explain who will be responsible for what. Including an organizational chart would be a good idea. 
• What is the salary you will offer to attract the right people for the jobs?

WiseBusinessPlans is the company that writes business plans

The management team section should include details about the key members of your team, their roles and responsibilities, their qualifications and experience, and their contributions to the success of the business. It provides an overview of the skills and expertise within your team.

Showcase the qualifications of your management team by highlighting their relevant education, professional certifications, industry experience, and track record of success. Include specific achievements or notable projects they have been involved in.

If your management team is not fully formed, include the key positions you plan to fill and describe the ideal qualifications and experience for those roles. Highlight any progress made in identifying or recruiting potential team members.

Yes, you can include advisors or consultants who play a significant role in guiding your business. Briefly mention their expertise and how they contribute to the management and strategic decision-making process.

The management team section demonstrates the strength of your business by showcasing the collective expertise, experience, and skills of your team. It instills confidence in potential investors or lenders that your business is led by capable individuals who can effectively execute the business plan.

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How to Create a Personnel Plan for Investors

What is a personnel plan?

A personnel plan is a document that outlines an organization’s staffing needs, goals, and strategies for managing its workforce.

It is a key component of human resource management and provides a roadmap for the recruitment, selection, training, development, retention, and management of employees.

A personnel plan is critical within the business plan you would have created as a start-up or entrepreneur. It will help you in your financial forecasting, anticipating the right times to hire and expand.

What to include in the personnel section of your business plan

The personnel section of a business plan should include information about the management team and staff that will be involved in operating the business. The people who do the work are the most important asset, which of course comes with a cost. Understanding when to hire, when to think about human resources, and when to grow your business at the right time can be enormously important in meeting business objectives, setting yourself up for success with great personal benchmarks.

Building out a personnel plan within your business plan is going to be essential in planning for the long term success of your business. Forecasting this data can be the best way to ensure longevity.

Who is your management team?

This should include a brief introduction to the key members of the management team, including their backgrounds, experience, and relevant skills. It’s important to highlight their qualifications and how they will contribute to the success of the business.

This can be brief and doesn’t require a full resume for each member of the team. A simple explanation detailing qualifications and relevant experience applicable within the company is all that’s required.

What is the organizational structure?

This section should provide an overview of the organizational structure of the company, including who will be in charge of each department or functional area, as well as any outside consultants or advisors who will be involved.

In line with forecasting, you will want to illustrate the future of your company and who will be included. As you develop, you can anticipate your team growing from a just few employees into staff across multiple sectors, such as customer service, marketing, and support.

What are your staffing needs?

Outline the staffing needs of the business, including the number and types of employees needed to run the business successfully. This should also include the qualifications and skills required for each position.

Here you can identify the weaknesses and risks across your team, ensuring that you have a capable understanding of the roles and responsibilities that are important to the business in the future – though they may not be in place right now. Investors are quick to highlight “perfect” personnel plans, so you will want to embrace that you have identified risks in staffing.

As an example, your head of customer support may also be your head of sales, but in time these two roles will need to be separated.

What will recruitment and training look like?

This section should detail how the company plans to recruit and train employees, including any training programs or on-the-job training that will be provided.

What will the compensations and benefits be?

Outline the compensation and benefits packages that will be offered to employees, including salaries, bonuses, health benefits, retirement plans, and any other perks or incentives.

Outline the Human Resources policies

Detail the company’s policies on issues such as employee performance reviews, disciplinary procedures, and termination policies.

Does a business plan need personnel planning if I have no staff?

Even if you don’t have any employees right now, having a personnel plan is beneficial for your business in the long term.

Without a personnel plan, you may find it challenging to scale your business or adapt to changes in your industry or market. For example, if you suddenly need to hire someone to fill a critical role, you may not know where to start or what qualifications you should look for.

Creating a personnel plan can also help you to clarify your business goals and objectives. By determining the roles and responsibilities required to meet those goals, you can better prioritize and focus on the essential tasks that need to be done.

Therefore, even if you don’t have any employees currently, it’s still a good idea to develop a personnel plan to help you prepare for future growth and ensure that you have the right team in place to support your business objectives.

Is there an easy way to forecast a personnel plan?

Personnel planning is a long process as it requires dedicated thought as to what needs to happen in your business and where you want to take it. Typically, this require a lengthy process of spreadsheets and equations to figure out exactly who needs to be working with you, and at what cost.

Business planning software can ensure that this part of your business plan, alongside other key components, is created with ease – simply needing a few data entries to be entered throughout the software.

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• What are the Top 10 Business Plan Components?
• How To Find Potential Investors To Pitch To
• How to create financial projections for your business

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Guide to Developing a Personnel Plan

• May 12, 2023
• BPO Insights
• Finance and Accounting Services , Financial Analysis & Financial Planning

Table of Contents

A people plan is an essential component of your business strategy and Financial Planning . In addition to assisting you in budgeting for current and prospective employees, your personnel strategy allows you to consider who to hire and when to hire them.

What is a Personnel Plan?

A Personnel Plan is a document that details an organization’s staffing needs, goals, and workforce management practices. It is an essential component of human resource management and serves as a road map for employee recruitment, selection, training, development, retention, and management.

A Personnel Plan is an essential component of any start-up or entrepreneur’s business plan . It will aid you in your financial predictions, allowing you to anticipate the best periods to hire and expand.

When presenting for funding to angel investors or venture capitalists , they will want to see why your team is uniquely equipped to grow and scale your firm, as well as your hiring strategy.

Investors will be interested in learning:

• What positions do you require?
• When do you intend to fill them?
• How much will it cost to assemble the team you require?

What should you put in your Personnel Plan section?

The people who execute the work—your team—are both the most expensive and most important asset for many startups and small businesses . It stands to reason that hiring the appropriate individual at the right moment can have a big impact on your company’s ability to accomplish milestones and goals, not to mention cash flow.

A healthy Personnel Plan includes strategic thinking about human resources, such as whether to expand roles, and salary levels, and whether to hire full-time or on a contract basis.

So, whether you’re looking for investment or not, developing a people plan and forecast is an important aspect of business planning and strategic planning for your company’s long-term success. Look at the 9 critical phases of developing an investor-ready Personnel Plan .

What is the composition of your management team?

Typically, the “team” portion of your business plan will include an overview of the main jobs in your organization as well as the backgrounds of the people who will fill those critical responsibilities. You will highlight each of your company’s executive positions before speaking more broadly about other departments and teams.

Keep it brief .

You do not need to submit whole resumes for each team member; a brief overview of why each person is qualified for the position is sufficient. Describe each individual’s talents and expertise, as well as what they will do for the company.

Highlight your team’s strengths . How do they bolster your group’s strength? What is their special knowledge and experience in your (or a related) industry? If your market research uncovered a fantastic opportunity, why are you the best team to capitalize on it?

This part helps potential investors understand why each team member is critical to the company’s success. It serves as the rationale for their wage and ownership stake in the company if they are part owners.

How is the organizational structure defined?

Your company’s organizational structure is typically portrayed as an “org chart” that indicates who reports to whom and who is accountable for what.

However, you do not need to construct a graphic org chart; simply defining your organization in the text is sufficient . Simply demonstrate that your organization has a well-defined structure.

Is authority divided fairly among the team members? Do you have the resources to do all of the tasks required to expand your business?

You should also explain the many teams that your organization will have in the future . Sales, customer service, product development, marketing, production, and so on are examples.

You don’t have to hire all of these employees right away. Consider this section to be an outline of what you intend to do with your firm in the future.

Compile a list of your advisors, consultants, and board members

External advisers, board members, and even consultants can play an important role in determining a corporate strategy for some organizations. These individuals may even temporarily fill crucial positions as your company grows. You should include a list of these individuals in your Personnel Plan if this is the case. Give a brief background on each main advisor that outlines the value they give, just like you would for your management team.

You don’t have to include your advisors if they don’t play essential roles or aren’t critical to your achievement. However, i nclude anyone who adds significant value to the organization through advice, contacts, or operational skills.

Explain the gaps

It’s normal for your team to have gaps, especially if you’re a startup . You may not yet have identified all of the “right” team members, or you may not yet have the cash to hire for critical roles. That’s OK.

The trick is to recognize that you do have gaps on your team—this is how you determine who to employ and when to hire them . Furthermore, it is far better to describe and recognize team deficiencies than to pretend that you have all of the critical responsibilities that you require. Explain where your organization is weak and how you intend to address the issue as you develop in your business strategy.

Although it may be tempting to conceal potential weaknesses from investors, they will see right through you. It is far preferable to be open and honest about where you have management gaps and your Personnel Strategy to remedy those gaps. You want them to know you’ve identified and planned for dangers.

You should also bear in mind that your Personnel Plan may wear many hats in the early days of a company, but specialization will occur as the company expands.

For example, the CEO may initially also be the VP of Sales. However, the job of VP of Sales should eventually be filled by a specialist to take on that task. Include modifications like these in your personnel plan to show investors that you understand how your company will expand and scale.

What are your personnel requirements?

Outline the company’s personnel requirements, including the number and types of people required to run the business successfully . The credentials and skills required for each post should also be included.

Here you may identify your team’s shortcomings and vulnerabilities , ensuring that you have a competent grasp of the roles and duties that will be crucial to the business in the future – even if they are not currently in existence. Investors are ready to highlight “perfect” people strategies, so you should embrace the fact that you have recognized staffing hazards.

For example, your head of customer service may also be your head of sales, but these two responsibilities will need to be split in the future.

How will recruitment and training be carried out?

This section should explain how the company intends to recruit and train personnel, including any training programs or on-the-job training.

What are the remuneration and benefits?

Outline the salary and benefits packages that will be provided to employees, including salaries, bonuses, health insurance, retirement plans, and any other perks or incentives.

Describe your Human Resources policies

Explain the company’s policies on topics such as employee performance reviews, disciplinary procedures, and termination procedures.

Estimate your personnel costs

Most Personnel Plans should include a personnel table to anticipate labor costs . Here are some expenses to keep in mind when forecasting.

Labor costs, both direct and indirect

You should include both direct expenses, which are often salary, and indirect expenses, which include:

• Paid vacation
• Insurance and healthcare
• Payroll expenses

As well as any extra fees you incur for each employee in addition to their compensation. Here’s an example of a personnel prediction:

Employee-related expenses and the burden rate

The indirect costs of staff are known by various names . Still, Innovature BPO will refer to it as a “burden rate” or “employee-related expenses”, as it is an expense in addition to direct wages and salary . Payroll taxes, worker’s compensation insurance, health insurance, and other benefits and taxes are common examples of these costs.

Don’t worry about calculating the correct burden rate for company planning objectives. Estimate it instead as a proportion of total monthly compensation. A range of 15% to 25% is normally appropriate, but it depends on the type of benefits you intend to provide.

Individuals and groups of individuals can both be listed in your Personnel Plan . You should certainly mention key people and other highly paid employees but put other departments or groups of people together. For example, you may include your management team but then group departments such as marketing, customer service, and manufacturing together.

Then factor in your employee costs for benefits and insurance. In the example personnel table above, this is referred to as “Employee-Related Expenses.”

The whole quantity of your salary and personnel load will then be included as an item in your profit and loss prediction. Assume you’re using HR management software to create a Personnel Prediction. This software explains where you’ll see personnel costs on your cash flow statement, profit and loss (income statement), and balance sheet.

Is it necessary to Personnel Plan in a company strategy if you have no employees?

Even if you don’t currently have any employees, having a Personnel Plan is useful to your firm in the long run.

You may find it difficult to scale your firm or respond to changes in your sector or market if you do not have a Personnel Plan . For example, if you need to hire someone immediately to fill a key function, you may not know where to begin or what qualifications to search for.

Developing a Personnel Plan can also assist you in clarifying your company’s aims and objectives. You can better prioritize and focus on the critical tasks that must be completed by establishing the roles and responsibilities required to fulfill those goals.

As a result, even if you don’t currently have any employees, it’s a good idea to build a Personnel Plan to help you prepare for future growth and ensure that you have the correct team in place to support your business objectives.

Is there an easy approach to forecasting a Personnel Plan?

Personnel Plan is a time-consuming process that necessitates careful consideration of what needs to happen in your company and where you want it to go. Typically, this necessitates a lengthy process of spreadsheets and mathematics to determine who needs to work with you and at what expense.

A financial modeling tool can ensure that this component of your business strategy, along with other critical components, is easily constructed, requiring only a few data entries to be entered throughout the software. Currently, on the market, there are quite a few tools to support Personnel plans and personnel management . Let’s enjoy!

Personnel Plan is an important aspect of the business planning process because it forces you to consider what needs to be done in your company and who will do it. Take the time to work through this section of your financial plan, and you’ll have a lot better idea of what it will take to make your firm a success.

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• The Role of Balance Sheet in Financial Analysis: Why It Matters 
• Comparing the Financial Statements: Income Statement vs Balance Sheet
• A Beginner’s Guide to Cash Flow Statement: Examples and Explanation
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Business Development > Starting a Business > Business Organization & Structure

Updated July, 2020 File C5-111

Lead management and key personnel positions in a business.

As you develop your business plan, a "management team" needs to be pulled together, with serious thought given to the key positions that need to be filled and who should fill them. The path of least resistance should be avoided - that is, placing close friends and relatives in key positions simply because of who they are. There are two criteria to justify placing someone in a position on your management team. First, does the person have the training and skills to do the job? Second, does the person have the track record to prove his or her talents?

Often, a management team evolves over time. Members of your team may wear several hats until the company grows and the company can afford the additional team members. A large business may have some or all of the following positions.

Lead Management Positions

• Chief Executive Officer (CEO) or President -- This person will be the driving force behind the company; he or she will make things happen, put together the resources to support the company and take the product to the market place.
• Chief Operating Officer (COO), Vice President of Operations or General Manager -- Whether called an organizer, an inside manager or an operations person, this person is the one who will make sure company operations flow smoothly and economically. He or she is responsible for making certain that necessary work is done properly and on time. An understanding of details of the business and an enjoyment of handling details are necessary.
• Vice President of Marketing or Marketing Manager -- Few businesses can be successful without marketing their products to the customer. The individual in this slot must have both marketing and industry experience.
• Chief Financial Officer (CFO) or Controller -- You may wish to establish two positions or combine both roles into one. The responsibility of one role is to seek money; that is, to look for investors and deal with banks, lenders, etc. This function also could be assigned to another team member, such as the CEO or the General Manager. The responsibility in the Controller role is to manage money and watch over the assets of the company. It is not uncommon to have the same individual seek money and manage money.
• Vice President of Production or Production Manager -- Good production managers with specific industry knowledge and experience are sometimes difficult to find. In the beginning, you may subcontract some production.

Key Personnel

In a small business there often are few staff people with many duties. Because some people must wear "several hats", it is important to clearly identify the duties and responsibilities of each of the "hats". Below is a sample outline of some of the key personnel in a business. Because the focus of businesses varies greatly, the number of key personnel and organizational structure can also vary substantially. However, most businesses will have many of the key personnel listed below.

Key personnel in a value-added business and their duties include:

• Operations manager. This individual is the leader for the operation and has overall responsibility for the financial success of the business. The operations manager handles external relations with lenders, community leaders and vendors. Frequently, this individual also is in charge of either production or marketing for the business. This person will set in motion the vision, strategic plan and goals for the business.
• Quality control, safety, environmental manager. This is a key function in any industry and, in particular, one that deals in food products. In a small business, one person generally will be responsible for handling OSHA compliance, EPA compliance, monitoring air and water quality, product quality, training of employees in each of these areas and filing all necessary monthly, quarterly and yearly reports.
• Accountant, bookkeeper, controller. This is another key function. The individual filling this role has the responsibility for monthly income statements and balance sheets, collection of receivables, payroll and managing the cash. The key aspect here is managing the cash.
• Office manager. The person in this slot also may serve as human resource director, purchasing agent and "traffic cop" with salespeople and vendors. This employee, in general, will oversee everything not involved in production and may also handle some marketing duties.
• Receptionist. Sometimes called the "front-line" person, the receptionist handles phone calls, greets visitors, handles the mail, does the billing and performs many other tasks as required by the office manager.
• Foreperson, supervisor, lead person. This individual is the second-in-command in the shop and will oversee production in the absence of the owner, general manager or president. This position usually will have an overall understanding of all aspects of the business and also will handle working with new employees, including setting up training and schedules.
• Marketing manager. If finances permit, a marketing manager may be on staff to handle all aspects related to promoting and selling the product. The top management person often handles this duty in a small business.
• Purchasing manager. Duties of this position may be filled by either or both the general manager/top management person and the office manager. The supervisor or lead person often also is involved.
• Shipping and receiving person or manager. This may not be a full-time position in a start-up business. Someone, however, needs to be assigned the task of packaging, ordering transportation for delivery, receiving incoming material and warehousing of finished goods and stock. Several people may be involved in this, including the office manager, foreperson or accounting clerk.
• Professional staff. Instrumental in each company, new or existing, are the firm’s professional staff resources. These include an accountant (CPA), a lawyer, an information technology (IT) consultant and, possibly, a local doctor or access to a medical facility. Although perhaps not outlined as full-time staff positions in your organization, these roles should be considered a part of the management team and discussed in the development of the business plan.

Don Hofstrand, retired extension value added agriculture specialist, [email protected] Verl Anders, retired

Don Hofstrand

Retired extension value added agriculture specialist view more from this author, verl anders.

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Program Management and Support

Jobs in this family manage, coordinate, and evaluate programs having agency or statewide impact. Positions in these classifications monitor program operations to ensure compliance with state and federal laws, rules, and regulations; develop and implement work plans; provide recommendations for operational improvements; and supervise program staff.

Jobs and Descriptions

Program specialist i.

First-level Program Management and Support professional position accountable for assisting a supervisor/manager or higher-level professional in planning and implementing an agency program. Employees assist in organizing work processes to ensure the delivery of program services and making recommendations for changes or improvements, or performing administrative research, analysis, and evaluation in support of an agency program. At this level, employees interpret program guidelines to resolve problems, answer questions, and advise others on specific program issues or matters. Works under close supervision of a supervisor/manager.

Employees maintain liaison with agency divisions, outside organizations, and the general public.

Typically requires a Bachelor’s degree and 0-2 years of experience.

OCCU: 9060 Pay Grade: MS06

Program Specialist II

Second-level Program Management and Support professional position accountable for directing and analyzing the processes and activities of an agency program. Employees are responsible for coordinating multiple projects and assignments in support of an agency program or operation, and program planning, evaluation, financial and management analysis, and operational auditing. Responsibilities may include identifying operational problems, making recommendations for improvement, and assisting in implementing solutions. Works under general supervision of a supervisor/manager.

Typically requires a Bachelor’s degree and 1-3 years of experience.

OCCU: 9061 Pay Grade: MS08

Program Specialist III

Mid-level Program Management and Support professional position accountable for directing, analyzing, and supervising the processes and activities of a more complex agency program. Employees are responsible for the planning, evaluation, financial and management analysis, and operational auditing of a large and complicated program consisting of multiple projects. Employees at this level typically have specialized technical skills and exercise a higher degree of decision making and independence. Accountable for training and monitoring the work of lower-level program staff.

Typically requires a Bachelor’s degree and 2-4 years of experience.

OCCU: 9062 Pay Grade: MS11

Program Specialist IV

Senior-level Program Management and Support professional position accountable for directing, analyzing, and supervising the processes and activities of programs having statewide impact. Employees are responsible for managing a major program within a large agency. Major programs managed at this level are the largest in terms of size, scope, complexity, and impact on the state. Accountable for assessing progress of programmatic achievements; identifying areas of weakness which may adversely affect operating, supportive, and service delivery capabilities; and interacting and/or consulting with a variety of individuals which includes agency personnel, state and local officials, other state agencies, outside professionals, and/or the general public. At this level, employees exercise administrative control over the activities of the program team.

Typically requires a Bachelor’s degree and 4-7 years of experience.

OCCU: 9063 Pay Grade: MS13

Program Specialist Team Leader

First-level Program Management and Support supervisory position accountable for the management of programs or processes within an agency, including supervising lower-level project staff. Employees are responsible for the overall management and quality assurance of agency programs or processes, including project management and policy recommendation within specified areas. At this level, employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires employees to possess the knowledge and skills to perform and review the work overseen.

Typically requires a Bachelor’s degree and 5-7 years of experience.

OCCU: 9064 Pay Grade: MS14

Program Specialist Supervisor

Second-level Program Management and Support supervisory position responsible for the administration of statewide programs, including supervising staff directly managing these programs. Employees are accountable for managing program financial resources and assisting the agency director in determining needed regulations, policies, and procedures for the agency or program. At this level, employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires employees to possess the knowledge and skills to perform and review the work overseen.

Typically requires a Bachelor’s degree and 7+ years of experience and 2-4 years of supervisory experience.

OCCU: 9065 Pay Grade: MS15

10 Ways to Build an Effective Crisis Management Strategy for Business

Home Blog Media Monitoring 10 Ways to Build an Effective Crisis Management Strategy for Business

Posted on April 1st 2024

Irina Weber | 11 min read

Months of meticulous planning culminated in the highly anticipated launch of your company’s flagship product. Unfortunately, a critical bug was found in the product. It caused widespread malfunctions and bad user reviews. Public perception fell, and the carefully planned launch crumbled into chaos.

While dramatic, this hypothetical scenario highlights the possibility of unforeseen crises impacting any business.

Predicting each crisis is impossible. But, proactive companies can build a strong crisis management strategy to tackle these unpredictable situations.

In other words, crisis management strategies doesn’t predict the future. It is about being ready to respond well to the unexpected.

This comprehensive plan empowers you to protect your reputation, minimize potential damage, and ensure a smooth recovery. This will let your business emerge stronger.

What is a Crisis Management Strategy?

The crisis management strategy involves creating and implementing a plan of action that everyone on the team can follow to resolve a crisis quickly and efficiently.

It should identify risks. Make step-by-step plans. Plan for disaster recovery. Set up backup communications. And, it should clearly define key personnel and their roles.

The crisis management plan should contain different components. These parts include: noticing incidents, being aware of the situation, and having social skills to understand risks.

If we don’t talk about these things, we won’t understand the threats to our organization. Without these elements, you can’t fully comprehend the threats that your organization may face.

A well-designed crisis management strategy can help you respond to crises more effectively and minimize damage to your organization.

The Top 10 Strategies For Effective Crisis Management

This blog will walk you through 10 effective strategies based on real-world crises. That will help you create and implement a crisis management plan, turning a potential disaster into a manageable problem.

1. Put Customers First

Prioritizing your customers’ safety, concerns, and well-being is paramount during a crisis. That builds trust and fosters loyalty, demonstrating your commitment to their needs even in challenging times. Genuinely caring for your customers will strengthen you in the long term.

When a crisis occurs, avoid blaming customers. Try to be in their shoes and experience their pain. Ensure you take a supportive position instead of fighting your company on social channels.

Fortunately, many effective ways exist to respond to negative comments and mollify customers’ anger. For example, you can give a refund. You can offer discounts or promo codes for future purchases. Or, you can contact them directly to apologize.

Scenario: A popular fast-food chain experiences a foodborne illness outbreak, linked to their restaurants.

Crisis Management Strategy: The company prioritizes customer safety. They quickly apologize, recall contaminated products, and offer free medical checkups to affected customers. Transparency and swift action can help rebuild trust and minimize long-term damage to the brand.

2. Prepare for a Crisis

A crisis can happen at any time, causing stress and chaos. You should prepare for it in advance and be ready to handle unexpected situations calmly and efficiently. Creating a crisis plan can help you provide clear, quick steps and instructions for teams.

It’s essential to define your goals, members of your crisis management plan, your target audience, how to communicate with them, and how to overcome crises naturally without hurting your brand.

You shouldn’t wait for a crisis to strike—be proactive. Explore how to predict threats. These range from data breaches to product recalls. Develop contingency plans to lessen their impact. You will be better equipped to handle unforeseen situations more confidently by thinking ahead.

Scenario: An airline faces potential delays and cancellations due to an impending snowstorm.

Crisis Management: A pre-defined plan helps the airline proactively communicate with passengers, offer rebooking options, provide transparent information about delays, and ensure sufficient staff is available to handle the situation effectively.

3. Gather a Crisis Management Team

Crises demand a coordinated response. Building a dedicated crisis management team with diverse skill sets is crucial.

This team should be responsible and reliable in managing your crisis strategy and composed of individuals from different departments, including legal, public relations, and operations. That will help with effective problem-solving and swift decision-making during challenging situations.

Ensure that your crisis team members focus primarily on dealing with crises rather than everyday work. By doing so, your team can remain alert and be fully equipped to handle any situation that comes their way, minimizing the impact on your company.

Scenario: A law firm SEO agency suffers a data breach, exposing sensitive customer information.

Crisis Management: A crisis management team is dedicated to addressing crises. It includes legal, IT security, and public relations experts. They work together to address the breach, contain the damage, and talk to affected customers well.

Mark McShane, Digital PR Agency Owner at Cupid PR , says, “ In crisis management, be quick with the facts and slow with the blame. ”

4. Determine All Potential Threats

No business is invincible. This step involves pinpointing vulnerabilities across your operations, products, and reputation.

By finding these weaknesses early, you can fix them before they become big issues. It prevents a small problem from escalating into a full-blown crisis.

Remember that different locations, sizes, and industries may face different business crises. Even if there are more apparent threats, like hurricanes for coastal businesses or winter storms in the Northeast, it’s critical to know your main risks and prepare for worst-case scenarios.

That helps your team plan for unexpected challenges that could harm your business and keep you away from long-term rehabilitation.

Scenario: A retail store chain faces potential disruptions due to a labor strike.

Crisis Management: By predicting labor disputes, the company can make plans to minimize disruptions. They can do this by, for example, getting temporary staff or working out alternative solutions with union reps.

Additionally, in today’s digital age, businesses face increasing cybersecurity threats, including data breaches and cyberattacks. Implementing a Virtual Private Network (VPN) can enhance data security by encrypting internet connections and safeguarding sensitive information from potential breaches or unauthorized access.

5. Plan Your Response for Each Scenario

Consider different crises, from natural disasters to social media missteps. Now, what is essential is to create specific response plans for each, outlining clear actions for various departments and communication strategies to keep stakeholders informed.

That is where you should have protocols and guidelines to help manage a data breach or handle a natural disaster.

Planning for diverse scenarios requires preparing to respond efficiently and effectively on social media platforms , minimizing potential damage. It is crucial to be honest, consistent, and open with your target audience in all communications. Avoid posting inaccurate information and supporting materials, which can cause harm and panic.

Scenario: A manufacturing company experiences a product safety recall due to a potential defect.

Crisis Management: Having pre-defined protocols for product recalls ensures a swift and efficient response. The company can develop clear communication strategies to inform customers and retailers about the recall process and offer replacement products promptly.

6. Create a Solid Communication Plan

Clear and consistent communication with all stakeholders—customers, employees, investors, and the media—is paramount in a crisis.

The next step is to make a communication plan to ensure everyone gets timely and accurate information. It will use various channels like email marketing . The goal is to foster transparency and trust in a challenging time.

An effective communication plan is crucial. It ensures all know how to communicate in an emergency. This includes employees and stakeholders.

That helps avoid confusion and chaos and ensures everyone is on the same side. The plan should include clear instructions on communicating effectively.

Scenario: A pharmaceutical company faces negative media coverage regarding the side effects of a new medication.

Crisis Management: A clear communication plan helps the company to address media inquiries proactively. It provides accurate and transparent information about the medication. It also addresses concerns raised by the public.

7. Develop a Recovery Plan

Crises do not last forever, but their impact can linger. This step focuses on developing a recovery plan to efficiently get your business back on track and minimize long-term consequences. The plan will outline steps to rebuild trust, address lingering concerns, and ensure a smooth return to normal operations.

Scenario: A natural disaster damages a company’s headquarters, impacting operations.

Crisis Management: A comprehensive recovery plan outlines steps to ensure business continuity. That might involve activating emergency protocols. It could mean moving critical operations and using communication strategies to keep employees and stakeholders informed.

8. Use All Communication Channels

In today’s digital age, information travels fast, and so should your crisis response. To reach your audience effectively, you must explore leveraging various communication channels, like social media, press releases, and your website.

Different crises demand different communication channels and messages. Understanding the nature of the crisis and the audience is critical. It is key to choose the right channels and messages for effective crisis management.

One effective strategy is to create ads on your social media platforms, ensuring your message is visible amidst the digital noise and engaging directly with your audience in real time. A multichannel approach ensures your message reaches the right people at the right time.

Scenario: A travel agency faces a public relations crisis due to a viral social media post highlighting a negative customer experience.

Crisis Management: The agency uses many communication channels. These include social media, press releases, and official website updates. They use them to address customer concerns fast, explain the situation, and fix the issue.

9. Train Your Employees on Your Plan

Your employees are often on the front lines during a crisis. They deal directly with customers and stakeholders.

Training them on the crisis management plan ensures everyone understands their roles and responsibilities and can respond confidently and consistently to the company’s message.

Conduct drills or online training modules to ensure everyone knows what to do during an emergency. That will help identify weaknesses in your plan and keep your employees prepared and confident in their abilities if something happens.

Scenario: A financial services company experiences a cyberattack, requiring employees to implement specific security protocols.

Crisis Management Strategy: Regularly training employees on the company’s crisis plan to ensure they are ready to react well. They will be ready in many situations.

That includes understanding their roles and responsibilities, communicating effectively, and following established security procedures.

10. Evaluate Your Performance After the Crisis

No crisis is a complete loss—it can be a valuable learning experience. Therefore, you should discuss how to analyze your performance after a crisis to identify areas for improvement and strengthen your plan for the future.

You can learn from your experience. You can use it to refine your approach and ensure your business is even more ready for the next unforeseen event.

Scenario: A clothing brand accidentally releases an offensive marketing campaign, sparking public outrage.

Crisis Management: The company should thoroughly evaluate its response strategies after the crisis. That helps identify areas for improvement, refine communication protocols, and ensure the company is better prepared to handle future crises effectively.

Implementing these crisis management strategies and preparing proactively help businesses face tough situations with more resilience. They also reduce reputational damage and emerge stronger from adversity.

Investing in crisis management strategies will equip your business with the tools to weather unexpected disruptions.

This proactive approach empowers you to identify potential threats, assemble a dedicated response team, and establish clear communication channels.

Plan for many scenarios. Put your customers’ well-being first. This way, you can lessen a crisis’s impact, build trust in hard times, and ensure a smooth recovery.

Remember to evaluate and learn from each experience. This allows you to refine your approach and be better prepared for the future.

Effective crisis management strategies fosters resilience. It lets you emerge from tough situations stronger and readier for the future.

It acts as a blueprint for future reference and will enable you to respond appropriately to similar situations.

My name is Irina Weber, a freelance writer, and content strategist. I love helping brands to create, publish, repurpose, and distribute content through different marketing channels. I am a regular contributor to a lot of media outlets like SEW, SME, SMT, CMI, etc.

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The NFL's annual meeting is happening now. Here are 6 firms that stand to win if the league opens its doors to new investors.

• The NFL's 32 owners are meeting now in Orlando, Florida.
• They plan to weigh whether to allow institutional investors to buy passive stakes.
• Here are 6 private equity firms that stand to benefit if the NFL changes its rules.

Each spring, the owners of the 32 NFL teams get together to discuss a variety of topics, such as where the Super Bowl will take place. This year's meeting is being closely watched by Wall Street because of a planned discussion about whether to start letting team owners sell stakes to private-equity firms and other institutional investors.

Currently, the NFL only sells stakes to wealthy individuals . But skyrocketing team valuations are making it hard for anyone but the richest of the rich to participate. The Tennessee Titans, for example, are now worth $4.4 billion, up 26% from last year, according to Forbes.

At this year's meeting — taking place in Orlando, Florida, from March 24 - 27 — the team's owners are expected to discuss whether to allow institutional investors, such as venture firms and private equity funds, to buy passive stakes in teams. The NFL is currently the only one of the big 4 professional sports leagues to forbid fund investments. The NBA and NHL allow fund investments of up to 20%, and a fund can own as much as 15% of an MLB team, according to Sportico .

A rule change would give NFL team owners more options to sell, explained Arun Muralidhar, chairman and founder of Mcube Investment Technologies, which develops modeling and other software tools for investment professionals. Under the current rules, owners looking to sell risk becoming "stuck" unless they can find "the one person who wants this as a trophy asset," Muralidhar said.

If the NFL changes the rules, there stand to be winners and losers, especially if the league seeks to regulate which institutional investors can invest.

"We expect that the NFL will perhaps have a pre-approved list of private equity firms or criteria around fund size, history, financial stability, current holdings," Mohit Pareek, a principal at investment bank Drake Star Partners. "That will limit the number of funds that can currently invest."

The NFL's director of communications, Tim Schlittner, declined to comment on potential regulations when BI reached out last week, saying: "There will likely be discussion on private equity at the meeting next week, but there is no proposal, and no vote is expected."

So who stands to benefit if the NFL owners agree to a rule change? Will it be the Blackstones of the world or niche private-equity players that specialize in sports investments?

The sports investing experts who spoke to BI pointed to private-equity firms with established histories in sports investing, like Dyal HomeCourt, Arctos Partners, and RedBird Capital . According to Muralidhar, many private-equity industry giants "are late to the game," and could find themselves excluded as a result.

But Jonathan Lutzky, head of sports, media, and entertainment at investment firm 777 Partners, thinks some of the more established private-equity firms could still benefit because higher NFL valuations may require larger amounts of capital to complete transactions. Lutzky also thinks a rule change could prompt more financial industry newcomers to try to break into the world of sports investing .

"Sports as an asset class is a big money maker," added Pareek. "Once labeled trophy assets, sports investments have quickly turned into an institutional-grade asset."

See BI's list of private-equity firms that could benefit from an NFL rule change, according to 6 finance experts and industry insiders, from bankers to investment advisors:

Arctos Sports

Arctos Sports was cited by BI's experts as an obvious choice for an NFL partnership because of its focus on sports investing. The firm managed $6.6 billion in assets as of the end of 2022, according to its latest regulatory filing. It's invested in many popular professional sports teams, including the NBA's Utah Jazz, the MLB's Boston Red Sox, Houston Astros, San Francisco Giants, and Los Angeles Dodgers, and the NHL's Tampa Bay Lightnings, according to press releases and news reports.

The Texas-based private-equity firm has also reportedly made investments in Harris Blitzer Sports and Entertainment, led by David Blitzer, Blackstone's global head of tactical opportunities group, and Josh Harris, the co-founder of Apollo and new investment group 26North. Harris Blitzer Sports and Entertainment purchased the Washington Commanders for $6.05 billion last year, the largest purchase of any NFL team . Arctos did not return a request for comment.

Ares Management

Since its founding in 1997, Ares Management has accumulated $419 billion in assets, according to its website. The private-equity firm in 2022 launched a $3.7 billion fund focused on sports and media investments. The fund launched with 19 investments, including MLB's San Diego Padres, British motor-racing team McLaren Racing, and Major League Soccer's Inter Miami CF , according to news reports and press releases.

Last year, Ares reportedly invested $75 million into Inter Miami CF, bringing its total investment to $225 million after the team signed soccer legend Lionel Messi .

An Ares Management spokesperson declined to comment for this story.

Dyal HomeCourt Partners

Dyal HomeCourt Partners launched in 2021 as the sports investing platform of Blue Owl Capital, a private-equity firm with over $165 billion in assets under management, according to its website.

Dyal Homecourt Partners practice has stakes in NBA teams like the Atlanta Hawks and the Sacramento Kings and has seen a massive windfall from its investment in the NBA's Phoenix Suns. The firm invested in the Suns in July 2021 at a $1.55 billion valuation before mortgage executive Mat Ishbia purchased it in 2023 for a reported $4 billion, according to press reports. The sale represented a 150% return on its investment in less than two years.

It now reportedly looking to be part of Alex Rodriguez's partnership to purchase the Minnesota men's and women's basketball teams, the Timberwolves and Lynx.

Blue Owl declined to comment.

RedBird Capital

RedBird Capital, with $10 billion in assets, according to its website, has become a power player in the sports private-equity industry since it was founded in 2014. It has a stake in the Fenway Sports Group, which owns the Liverpool FC soccer club , the Boston Red Sox baseball team, and the Pittsburgh Penguins hockey team. It also purchased AC Milan soccer club for a reported $1.2 billion in 2022.

The firm works with some of the biggest stars in the sports world: it counts former AC Milan soccer legend Zlatan Ibrahimovic as an operating partner and is reportedly working with LeBron James to bring an NBA franchise to Las Vegas. The firm also has stakes in LeBron's SpringHill Company media firm, according to a press release.

RedBird also has a relationship with the NFL, announcing a partnership in 2023 to deliver exclusive rights to stream out-of-market NFL games in commercial venues like bars and restaurants.

RedBird did not respond to a request for comment.

Silver Lake

Silver Lake , with $101 billion in assets and committed capital, according to its website, is a private-equity giant that made its name in tech investing. In recent years, it's announced some big sports investments.

In 2019, the firm purchased a stake in the City Football Group, a holding company that owns 12 soccer teams and related assets around the world, including Manchester City and New York Football Club, following up with a second investment in 2022, according to press releases. In 2022, it took a stake in New Zealand rugby team the All Blacks, the first private-ownership of the formerly entirely publicly owned team, according to its website. It's also an investor in Endeavor, an entertainment company which recently became the majority owner of World Wrestling Entertainment , WWE. Endeavor also owns the Ultimate Fighting Championship, UFC.

Silver Lake did not respond to a request for comment.

Sixth Street

Sixth Street , a San Francisco-based investment firm with $75 billion in assets under management, according to its website, has invested billions in sports over the last few years. Last year, the firm spent $125 million to co-found Bay FC, a California-based National Women's Soccer League franchise, according to press releases. It has also announced stakes in NBA team the San Antonio Spurs , and in dueling soccer clubs FC Barcelona's media rights and Real Madrid's stadium business, proving that private-equity capital can smooth over any rivalry. Most saliently, it partnered with subsidiaries of the New York Yankees baseball team and the NFL's Dallas Cowboys to acquire Legends— a sports and merchandise giant, according to a joint press release.

Sixth Street declined to comment.

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