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30 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

• Defining the highlights of your customer service career through your resume summary, objective, and experience.
• Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand customer service resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

• Apple Retail Resume Example
• Call Center Director Resume Example
• Merchandising Manager Resume Example
• Phone Sales Resume Example
• Luxury Sales Resume Example
• Sales And Marketing Executive Resume Example
• Sales Team Leader Resume Example
• National Sales Manager Resume Example
• Visual Retail Resume Example
• Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

• How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
• Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
• Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
• The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

• Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
• Proven experience with CRM software and phone systems
• Strong communication skills including active listening and clear articulation
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

• Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
• Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
• It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
• Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
• Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

• Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
• Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
• Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
• Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
• Championed the customer feedback program, incorporating customer suggestions into service improvements.
• Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
• Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
• Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
• Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
• Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
• Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
• Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
• Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
• Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
• Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
• Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
• Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
• Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
• Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
• Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
• Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
• Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
• Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
• Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
• Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
• Improved email handling efficiency by 40% through the development of new email management protocols.
• Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
• Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
• Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
• Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

• Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
• List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
• Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
• Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
• Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
• Quantify the size of the customer base you serviced to provide context to your experience scale.
• Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
• State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• Should I Put In An Incomplete Degree On A Resume?

List your educational qualifications and certifications in reverse chronological order.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

• Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
• Customer Service Representative (CSR) Certificate - HDI
• Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
• Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

• How to List Continuing Education on Your Resume
• How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

• Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
• Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
• A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
• Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
• As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
• Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, how to spot toxic work culture at the interview: 17 signs to watch out for, how to answer the “what type of work environment do you prefer” interview question, graduate with honors resume, infographic: resumes around the world, how to list a double major on your resume, programming projects for resume: tips & examples.

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Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

• Customer service representatives
• Customer support specialists
• Customer success managers
• Start from a template.
• Keep it clear and concise.
• Use the right keywords.
• Highlight specific accomplishments.
• Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

• Learning Potential
• Communication
• Adaptability
• Self-Motivation
• Product and Industry Expertise
• Emotional Intelligence
• Problem-Solving
• Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

Don't forget to share this post!

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Resume templates to create a killer resume for your job application.

Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Resume Examples

August 19, 2024

15 Customer Service Resume Examples

Getting a new gig in customer service doesn't have to be hard. Just take a quick look at these customer service resume examples for inspiration.

Resume Examples and Guide For

Customer Service

Recent Graduate Customer Service Resume

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• What's the Best Education for a Customer Service Resume?

What Are the Best Hard Skills to Add to a Customer Service Resume?

What are the best soft skills to add to a customer service resume, what are the best certifications for a customer service resume, tips for an effective customer service resume, how long should i make my customer service resume, what should the focus of a customer service resume be.

A well-crafted resume can be your ticket to landing that dream job . Whether you're just starting out or looking to advance your career, this comprehensive guide offers a variety of customer service resume examples tailored to different experience levels and industries. We'll also provide expert guidance on crafting each section of your resume to showcase your unique skills and experiences. Let's dive in and explore how you can create a standout customer service resume that will catch the eye of hiring managers.

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Entry-Level Customer Service Resume Examples

This recent graduate customer service resume example is perfect for recent graduates looking to break into the customer service field. It highlights relevant coursework, internships, and part-time jobs that demonstrate customer service skills.

Mason Walker

[email protected] - (555) 123-4567 - New York, NY

Enthusiastic recent graduate seeking an entry-level customer service position to apply strong communication skills and passion for helping others.

Customer Service Intern

06/2022 - 08/2022

New York, NY

• Assisted customers with product inquiries and purchase decisions
• Resolved customer complaints and escalated complex issues to management
• Maintained organized and clean store environment

Campus Bookstore Assistant

New York University

09/2021 - 05/2023

• Provided excellent customer service to students and faculty members
• Processed transactions and managed inventory
• Assisted with textbook rentals and returns

Bachelor of Arts - Communication

University of Anytown

09/2019 - 05/2023

Anytown, USA

• Relevant Coursework: Interpersonal Communication, Business Writing, Public Speaking, Consumer Behavior

Strong verbal and written communication • Active listening • Problem-solving • Basic CRM software knowledge • Proficient in Microsoft Office Suite • Spanish (Conversational)

Why this resume is great

This resume stands out because it effectively showcases relevant skills and experiences for an entry-level customer service position. The objective statement clearly communicates the candidate's goals, while the education section highlights relevant coursework. The internship and part-time work experiences demonstrate practical customer service skills, and the additional sections like languages and volunteer work add depth to the candidate's profile.

This retail to customer service transition resume example is designed for individuals transitioning from retail to a dedicated customer service role. It emphasizes transferable skills and relevant experiences from retail that apply to customer service.

[email protected] - (555) 987-6543 - Austin, TX

Dedicated retail professional with 3 years of experience in customer-facing roles, seeking to transition into a full-time customer service position. Proven track record of resolving customer issues, maintaining high customer satisfaction ratings, and consistently meeting sales targets.

Sales Associate

Fashion Forward

08/2020 - Present

• Provide exceptional customer service to 50+ customers daily, maintaining a 95% customer satisfaction rate
• Resolve customer complaints and process returns/exchanges efficiently
• Assist customers with product selection, resulting in a 15% increase in average transaction value
• Collaborate with team members to maintain store organization and visual merchandising standards

QuickMart Grocery

06/2019 - 07/2020

• Processed an average of 100 transactions per shift with 99% accuracy
• Addressed customer inquiries regarding product availability, pricing, and store policies
• Managed cash drawer and reconciled daily transactions
• Assisted with inventory management and restocking shelves

Associate's Degree - Business Administration

Cityville Community College

09/2017 - 05/2019

Cityville, USA

Certifications

Customer Service Fundamentals

Retail Sales Professional

Customer needs assessment • Conflict resolution • Point of Sale (POS) systems • Inventory management • Team collaboration • Upselling and cross-selling • Cash handling • Product knowledge

This resume effectively highlights the candidate's transferable skills from retail to customer service. The professional summary clearly states the career transition goal, while the work experience section emphasizes customer service achievements and metrics. The skills section showcases relevant abilities for both retail and customer service roles, and the addition of certifications demonstrates a commitment to professional development in customer service.

This call center representative resume example is tailored for individuals with no prior call center experience but who possess relevant skills and qualities for a customer service role in a call center environment.

William Smith

[email protected] - (555) 246-8135 - Chicago, IL

Motivated and articulate individual seeking an entry-level Call Center Representative position to utilize strong communication skills and passion for customer satisfaction in a fast-paced environment.

Student Helpline Operator

Metropolis Youth Center

09/2022 - Present

Chicago, IL

• Answer incoming calls from students seeking information or support
• Provide empathetic listening and refer callers to appropriate resources
• Maintain confidentiality and accurate call logs

High School Diploma

Metropolis High School

06/2023 - 06/2023

Excellent verbal and written communication • Active listening and empathy • Basic computer proficiency (typing speed: 60 WPM) • Problem-solving and decision-making • Time management and multitasking • Stress management and emotional intelligence • Quick learner with adaptability to new technologies

This resume effectively showcases the candidate's potential for a call center role despite lacking direct experience. The objective statement clearly communicates the applicant's career goals and relevant qualities. The skills section highlights essential abilities for call center work, while the volunteer experience demonstrates practical communication and problem-solving skills. The inclusion of extracurricular activities and additional information further emphasizes the candidate's suitability for the role.

Mid-Level Customer Service Resume Examples

This customer service team lead resume example is designed for customer service professionals looking to move into a team lead role. It emphasizes leadership skills, performance metrics, and experience in guiding and motivating team members.

Ibrahim Mansour

[email protected] - (555) 369-2580 - Phoenix, AZ

Dedicated customer service professional with 5+ years of experience, including 2 years in a senior representative role. Seeking a Customer Service Team Lead position to leverage strong leadership skills, proven track record of improving team performance, and expertise in conflict resolution. Committed to fostering a positive team environment while maintaining high customer satisfaction rates.

Senior Customer Service Representative

TechSupport Inc.

03/2021 - Present

Phoenix, AZ

• Mentor and train new hires, reducing onboarding time by 25%
• Lead daily team huddles to discuss performance metrics and share best practices
• Resolve escalated customer issues with a 98% satisfaction rate
• Implement process improvements that increased team productivity by 15%

Customer Service Representative

QuickHelp Solutions

06/2018 - 02/2021

• Consistently exceeded monthly targets for customer satisfaction and call resolution
• Recognized as "Employee of the Month" three times for outstanding performance
• Collaborated with cross-functional teams to improve product knowledge and service quality

Bachelor of Science in Business Administration

University of Phoenix

09/2014 - 05/2018

Progressville, USA

Customer Service Team Lead Certification

Advanced Conflict Resolution

Team leadership and motivation • Performance management • Conflict resolution • Process improvement • Customer needs assessment • CRM software expertise (Salesforce, Zendesk) • Quality assurance and monitoring • Training and development

This resume effectively positions the candidate for a Team Lead role by highlighting leadership experience and concrete achievements. The professional summary clearly states the career goal and key qualifications. The work experience section emphasizes leadership responsibilities and quantifiable improvements in team performance. The skills section balances customer service expertise with essential leadership abilities. The inclusion of relevant certifications and specific achievements further strengthens the candidate's suitability for a team lead position.

This technical support specialist resume example is tailored for customer service professionals specializing in technical support. It highlights technical knowledge, problem-solving skills, and the ability to communicate complex information clearly to customers.

Mustafa Bitar

[email protected] - (555) 135-7902 - Jacksonville, FL

Detail-oriented Technical Support Specialist with 4+ years of experience in providing top-tier customer service for complex software and hardware issues. Adept at translating technical jargon into user-friendly explanations and consistently maintaining high customer satisfaction ratings. Seeking to leverage strong troubleshooting skills and technical knowledge in a challenging technical support role.

Technical Support Specialist II

InnoTech Solutions

09/2020 - Present

Jacksonville, FL

• Resolve 50+ daily inquiries related to company's SaaS products, maintaining a 96% first-call resolution rate
• Collaborate with development team to identify and document software bugs, contributing to a 30% reduction in recurring issues
• Create and maintain technical documentation and knowledge base articles, improving team efficiency by 25%
• Mentor junior support specialists, focusing on advanced troubleshooting techniques and customer communication skills

IT Helpdesk Technician

GlobalCorp Industries

07/2019 - 08/2020

• Provided first-level support for 500+ employees, resolving hardware, software, and network issues
• Implemented a ticket prioritization system that reduced average response time by 40%
• Assisted in the company-wide rollout of new productivity software, creating user guides and conducting training sessions

Associate's Degree - Information Technology

Jacksonville Community College

CompTIA A+ Certification

ITIL Foundation Certificate in IT Service Management

• Google IT Support Professional Certificate

Windows • macOS • Linux • TCP/IP • DNS • DHCP • Microsoft Office Suite • Google Workspace • Salesforce • Zendesk • HTML • CSS • JavaScript • TeamViewer • LogMeIn • VMware • VirtualBox • Clear communication of technical concepts • Active listening and problem-solving • Patience and empathy in high-stress situations • Time management and prioritization • Continuous learning and adaptability

This resume effectively showcases the candidate's technical expertise alongside strong customer service skills. The professional summary clearly outlines the applicant's experience and key strengths. The work experience section highlights specific technical support achievements and metrics. The detailed technical skills section demonstrates a broad range of relevant abilities, while the soft skills section emphasizes important customer service qualities. The inclusion of relevant certifications further reinforces the candidate's qualifications for a technical support specialist role.

This customer success manager resume example is designed for experienced customer service professionals transitioning into a Customer Success Manager role. It emphasizes strategic thinking, relationship building, and the ability to drive customer retention and growth.

[email protected] - (555) 246-1357 - San Diego, CA

Results-driven Customer Success Manager with 6+ years of experience in customer service and account management. Proven track record of building strong client relationships, driving product adoption, and increasing customer retention rates. Seeking to leverage strategic thinking and data-driven approach to maximize customer lifetime value in a dynamic SaaS environment.

Senior Account Manager

CloudTech Solutions

04/2020 - Present

San Diego, CA

• Manage a portfolio of 50+ enterprise clients with a total annual recurring revenue of $5M
• Increased customer retention rate from 85% to 93% through proactive engagement and tailored success plans
• Implemented quarterly business reviews, resulting in a 25% increase in upsells and cross-sells
• Collaborated with product team to gather customer feedback, influencing product roadmap and feature prioritization

Customer Service Team Lead

QuickServe Inc.

06/2017 - 03/2020

• Led a team of 10 customer service representatives, achieving 98% customer satisfaction score
• Developed and implemented customer onboarding program, reducing time-to-value by 30%
• Created and delivered training modules on product features and customer communication best practices

Bachelor of Business Administration - Major in Marketing

San Diego University

09/2013 - 05/2017

Certified Customer Success Manager (CCSM)

Salesforce Certified Administrator

Strategic account planning • Customer lifecycle management • Upselling and cross-selling • Churn prevention strategies • Data analysis and reporting • Project management • CRM software (Salesforce, Gainsight) • Presentation and public speaking

This resume excels in positioning the candidate for a Customer Success Manager role by highlighting strategic thinking and measurable achievements. The professional summary effectively communicates the applicant's experience and key strengths relevant to customer success. The work experience section showcases progression from customer service to account management, emphasizing skills crucial for customer success such as retention improvement and upselling. The key skills section balances technical abilities with essential soft skills for the role. The inclusion of relevant certifications and notable achievements further reinforces the candidate's qualifications for a customer success position.

This bilingual customer service resume example is tailored for customer service professionals who are fluent in multiple languages, highlighting their ability to serve a diverse customer base and bridge cultural gaps.

Sofia Ramirez

[email protected] - (555) 789-0123 - Columbus, OH

Dedicated bilingual Customer Service Representative with 3+ years of experience providing exceptional support in English and Spanish. Skilled in navigating cultural nuances and resolving complex customer issues across diverse demographics. Seeking to leverage language skills and cultural competence to enhance customer satisfaction in a global company.

Bilingual Customer Service Representative

GlobalConnect Services

Columbus, OH

• Handle 60+ daily customer inquiries in both English and Spanish, maintaining a 97% satisfaction rate
• Assist with translation and localization of customer support materials, improving accessibility for Spanish-speaking customers
• Serve as a cultural liaison between the company and Hispanic market, contributing to a 20% increase in customer retention within this demographic
• Mentor new hires on best practices for cross-cultural communication

Customer Service Associate

LocalMart Retail

• Provided in-store customer support in English and Spanish, resolving product inquiries and processing returns
• Assisted in launching a Spanish-language customer feedback program, increasing survey participation by 35%

Bachelor of Arts - Communications, Minor in Spanish

Columbus University

09/2015 - 05/2019

Diversitytown, USA

Certified Bilingual Customer Service Professional

Cultural Competence in Customer Service

Fluent in English and Spanish (written and verbal) • Cross-cultural communication • Conflict resolution • Active listening • Empathy and patience • Time management • CRM software proficiency (Zendesk, Salesforce) • Basic understanding of Portuguese

This resume effectively showcases the candidate's bilingual skills and cultural competence, making it ideal for a diverse customer service environment. The professional summary clearly communicates the applicant's language abilities and relevant experience. The work experience section highlights specific achievements related to bilingual customer service, including metrics and cultural initiatives. The skills section balances language proficiency with essential customer service abilities. The inclusion of relevant certifications, volunteer experience, and awards further emphasizes the candidate's commitment to cross-cultural communication and customer service excellence.

Senior-Level Customer Service Resume Examples

This customer service manager resume example is crafted for experienced customer service professionals aiming for a management position. It emphasizes leadership skills, strategic thinking , and a track record of improving customer service operations.

Valentina Kovačević

[email protected] - (555) 024-6810 - Charlotte, NC

Dynamic Customer Service Manager with 8+ years of progressive experience in leading high-performing teams and optimizing service operations. Proven track record of implementing innovative strategies to enhance customer satisfaction, reduce churn, and drive revenue growth. Seeking to leverage extensive industry knowledge and leadership skills to elevate customer service standards in a forward-thinking organization.

Customer Service Manager

TechInnovate Solutions

06/2018 - Present

Charlotte, NC

• Lead a team of 25 customer service representatives, consistently achieving 95%+ customer satisfaction scores
• Developed and implemented a comprehensive training program, reducing new hire ramp-up time by 30%
• Spearheaded the adoption of AI-powered chatbots, resulting in a 40% reduction in simple inquiry resolution time
• Collaborate with cross-functional teams to align customer service strategies with overall business objectives
• Analyze customer feedback and service metrics to identify trends and implement process improvements

Senior Customer Service Team Lead

QuickResponse Inc.

03/2015 - 05/2018

• Managed a team of 12 representatives, consistently exceeding KPI targets
• Implemented a peer mentoring program that improved team performance by 25%
• Assisted in the selection and implementation of a new CRM system, increasing efficiency by 20%

Master of Business Administration (MBA) - Focus in Customer Experience Management

Managementville University

12/2017 - 12/2017

Managementville State College

05/2013 - 05/2013

Certified Customer Experience Professional (CCXP)

Six Sigma Green Belt

Team leadership and development • Strategic planning and execution • Performance management • Customer experience optimization • Process improvement • Conflict resolution • Data analysis and reporting • Budget management

This resume effectively positions the candidate for a Customer Service Manager role by showcasing a strong blend of leadership experience and strategic thinking. The professional summary concisely communicates the applicant's extensive experience and key strengths. The work experience section highlights specific management achievements, including team leadership, process improvements, and technology implementations. The core competencies section balances strategic abilities with essential customer service management skills. The inclusion of relevant certifications, professional achievements, and affiliations further reinforces the candidate's qualifications and industry engagement, making this resume stand out for senior management positions in customer service.

This customer experience director resume example is designed for senior customer service professionals aspiring to a director-level position. It emphasizes strategic vision, cross-functional leadership, and the ability to drive organization-wide customer experience initiatives.

Diego Ramirez

[email protected] - (555) 357-9135 - Denver, CO

Visionary Customer Experience Director with 12+ years of expertise in transforming customer service operations and driving organization-wide CX strategies. Proven track record of implementing innovative solutions that significantly enhance customer satisfaction, loyalty, and business growth. Seeking to leverage extensive leadership experience and strategic acumen to elevate the customer experience in a forward-thinking enterprise.

Senior Director of Customer Experience

InnovateNow Corporation

09/2017 - Present

• Oversee a team of 100+ customer experience professionals across multiple departments
• Spearheaded the development and implementation of a company-wide CX strategy, resulting in a 30% increase in Net Promoter Score (NPS) over three years
• Led the digital transformation of customer service channels, increasing online resolution rates by 45% and reducing operational costs by 25%
• Collaborate with C-suite executives to align CX initiatives with overall business objectives and secure buy-in for major investments
• Implemented a Voice of Customer (VoC) program that has directly influenced product development and service improvements

Customer Service and Support Manager

TechPro Solutions

06/2013 - 08/2017

• Managed a team of 50 customer service representatives and technical support specialists
• Redesigned the customer onboarding process, reducing time-to-value by 40% and increasing early-stage retention by 25%
• Implemented a customer feedback loop that led to the development of three new product features

Master of Business Administration (MBA) - Specialization in Customer Experience Management

Denver Business School

09/2014 - 05/2016

Bachelor of Science in Business Administration - Minor in Psychology

Colorado State University

09/2005 - 06/2009

Lean Six Sigma Black Belt

Customer Experience Strategy Development • Cross-functional Team Leadership • Change Management • Customer Journey Mapping • Data-driven Decision Making • Stakeholder Management • Innovation and Digital Transformation • Customer Insights and Analytics

This resume excellently positions the candidate for a Customer Experience Director role by showcasing a comprehensive blend of strategic vision, leadership experience, and tangible achievements. The executive summary effectively communicates the applicant's extensive experience and key strengths in driving CX initiatives. The professional experience section highlights specific director-level achievements, including cross-functional leadership, digital transformation, and measurable improvements in customer satisfaction metrics. The strategic leadership skills section demonstrates a broad range of high-level competencies crucial for a director position. The inclusion of relevant certifications, key achievements, and industry engagement through board memberships and speaking engagements further reinforces the candidate's qualifications as a thought leader in the customer experience field.

This head of customer operations resume example is tailored for senior customer service professionals aiming for a top-level operations role. It emphasizes strategic operational leadership, large-scale team management, and the ability to drive efficiency and excellence across customer-facing functions.

Ava Gonzalez

[email protected] - (555) 468-2468 - Los Angeles, CA

Accomplished Head of Customer Operations with 15+ years of experience in optimizing large-scale customer service operations and driving operational excellence. Proven track record of leading multi-site teams, implementing cutting-edge technologies, and aligning customer operations with overall business strategies. Seeking to leverage extensive operational expertise to transform customer service delivery in a global organization.

Vice President of Global Customer Operations

MegaTech Enterprises

03/2016 - Present

Los Angeles, CA

• Oversee customer operations for a Fortune 500 company, managing a global team of 500+ across 5 countries
• Spearheaded a company-wide operational transformation, resulting in a 35% improvement in customer satisfaction and a 20% reduction in operational costs
• Implemented an omnichannel customer service strategy, increasing first contact resolution by 40% and reducing average handling time by 25%
• Led the integration of AI and machine learning technologies into customer operations, automating 30% of routine inquiries and improving response times by 50%
• Developed and executed a comprehensive workforce management strategy, improving employee engagement scores by 45% and reducing turnover by 30%

Director of Customer Service Operations

InnoServe Solutions

07/2011 - 02/2016

• Managed customer service operations for a rapidly growing tech company, scaling the team from 50 to 200 representatives
• Redesigned the quality assurance program, leading to a 30% improvement in service consistency and a 25% increase in customer retention
• Implemented a robust knowledge management system, reducing training time for new hires by 40% and improving first-call resolution rates by 35%

Master of Science - Operations Management

12/2010 - 12/2010

Excellenceville, USA

Bachelor of Business Administration - Customer Relationship Management

05/2005 - 05/2005

Certified Customer Operations Professional (CCOP)

ITIL Master Certification

Strategic Operational Leadership • Global Team Management • Process Optimization and Automation • Customer Experience Strategy • Operational Metrics and Analytics • Workforce Planning and Development • Vendor Management • Budget Optimization • Change Management • Crisis Management and Business Continuity

This resume effectively positions the candidate for a Head of Customer Operations role by showcasing a powerful combination of strategic vision, operational expertise, and proven leadership in large-scale customer service environments. The executive profile succinctly communicates the applicant's extensive experience and key strengths in optimizing customer operations. The professional experience section highlights specific high-level achievements, including global team management, operational transformations, and technology integrations that have significantly improved customer satisfaction and operational efficiency. The core competencies section demonstrates a comprehensive range of skills crucial for a top-level operations role. The inclusion of relevant certifications, notable achievements, and industry involvement further reinforces the candidate's qualifications as a thought leader and innovator in customer operations.

Industry-Specific Customer Service Resume Examples

This e-commerce customer service resume example is tailored for customer service professionals specializing in the e-commerce sector. It highlights skills and experiences relevant to online retail, including order management, returns processing, and digital communication channels.

Charlotte Scott

[email protected] - (555) 579-1357 - Houston, TX

Dedicated E-commerce Customer Service Specialist with 5+ years of experience in high-volume online retail environments. Skilled in managing complex customer inquiries, resolving order issues, and providing exceptional support across multiple digital channels. Seeking to leverage deep understanding of e-commerce processes and customer needs to enhance the online shopping experience for agrowing e-commerce brand.

Senior E-commerce Customer Service Representative

MegaMart Online

06/2019 - Present

Houston, TX

• Handle 80+ daily customer inquiries via chat, email, and phone, maintaining a 98% satisfaction rate
• Specialize in resolving complex order issues, including multi-channel orders and international shipping complications
• Collaborate with logistics team to expedite time-sensitive orders, improving on-time delivery rates by 15%
• Contribute to the development of FAQs and self-service resources, reducing repeat inquiries by 30%
• Mentor new team members on e-commerce platform functionalities and best practices for online customer support

E-commerce Customer Support Associate

BoutiqueBuy.com

03/2017 - 05/2019

• Managed customer inquiries across various stages of the online shopping journey, from product selection to post-purchase support
• Processed returns and exchanges efficiently, maintaining a 24-hour turnaround time for refund approvals
• Assisted in the implementation of a new order management system, reducing processing errors by 25%

Bachelor of Science - Business Administration, Concentration in E-commerce

Houston State University

Houston, USA

Certified E-commerce Specialist

Shopify Certified Expert

E-commerce platforms (Shopify, Magento, WooCommerce) • Order management systems • Live chat support • Email management • Social media customer service • Product catalog navigation • Payment gateway troubleshooting • Cross-selling and upselling techniques • Returns and refund processing

This resume effectively showcases the candidate's expertise in e-commerce customer service. The professional summary clearly communicates the applicant's experience and relevance to online retail environments. The work experience section highlights specific achievements related to e-commerce customer service, including metrics on customer satisfaction and process improvements. The key skills section demonstrates a comprehensive understanding of e-commerce tools and processes. The inclusion of relevant certifications, achievements, and volunteer experience further reinforces the candidate's commitment to e-commerce and customer service excellence.

This healthcare customer service resume example is designed for customer service professionals working in the healthcare sector. It emphasizes skills such as medical terminology knowledge, patient confidentiality, and empathy in dealing with sensitive health-related inquiries.

Amelia Chen

[email protected] - (555) 680-2468 - Dallas, TX

Compassionate Healthcare Customer Service Representative with 6+ years of experience in patient support and healthcare administration. Proficient in navigating complex health insurance inquiries, scheduling medical appointments, and providing empathetic support to patients and their families. Seeking to utilize extensive healthcare knowledge and customer service skills to enhance patient experience in a leading healthcare organization.

Patient Services Coordinator

Greenfield Medical Center

08/2018 - Present

• Manage a high volume of patient inquiries (100+ daily) via phone, email, and in-person, maintaining a 97% patient satisfaction rate
• Coordinate complex appointment scheduling for multiple departments, reducing wait times by 20%
• Assist patients with insurance verification and billing inquiries, resolving 95% of issues without escalation
• Implement a new patient feedback system, contributing to a 15% improvement in overall patient experience scores
• Train new hires on HIPAA compliance and best practices for sensitive patient communication

Healthcare Customer Service Representative

HealthFirst Insurance

05/2016 - 07/2018

• Addressed member inquiries regarding benefits, claims, and provider networks
• Educated members on preventive care benefits, contributing to a 10% increase in wellness visit scheduling
• Collaborated with claims department to expedite urgent cases, improving resolution time by 30%

Bachelor of Science - Health Services Administration

Dallas University

09/2012 - 05/2016

Certified Healthcare Customer Service Professional (CHCSP)

HIPAA Compliance Certification

Medical terminology • HIPAA compliance • Electronic Health Records (EHR) systems • Insurance verification • Appointment scheduling • Empathetic communication • Crisis management • Patient education • Bilingual customer service (English/Mandarin)

This resume effectively highlights the candidate's expertise in healthcare customer service. The professional summary clearly communicates the applicant's experience and key strengths relevant to patient support and healthcare administration. The work experience section showcases specific achievements in improving patient satisfaction, streamlining processes, and resolving complex healthcare inquiries. The key skills section demonstrates a comprehensive understanding of healthcare-specific competencies, including medical terminology and HIPAA compliance. The inclusion of relevant certifications, professional development, and volunteer experience further reinforces the candidate's commitment to healthcare and patient-centered service. The language skills add value, especially in diverse healthcare settings.

This financial services resume example is tailored for customer service professionals in the financial services sector. It emphasizes skills such as financial product knowledge, regulatory compliance, and the ability to explain complex financial concepts to customers.

Liam O'Connor

[email protected] - (555) 791-3579 - Fort Worth, TX

Detail-oriented Financial Services Customer Service Representative with 7+ years of experience in banking and investment support. Adept at explaining complex financial products, resolving account discrepancies, and ensuring regulatory compliance. Seeking to leverage in-depth financial knowledge and superior customer service skills to enhance client satisfaction and loyalty in a reputable financial institution.

Senior Financial Services Representative

GlobalBank Financial Group

09/2018 - Present

Fort Worth, TX

• Handle 60+ daily client inquiries regarding various financial products, including checking/savings accounts, loans, and investment options
• Achieve 125% of quarterly sales targets for new account openings and cross-selling of financial products
• Conduct needs assessments to recommend appropriate financial solutions, resulting in a 30% increase in customer portfolio values
• Resolve complex account issues and disputes, maintaining a 98% first-contact resolution rate
• Mentor junior team members on regulatory compliance and best practices in financial customer service

Customer Service Specialist

InvestRight Securities

06/2015 - 08/2018

• Assisted clients with account management, trade execution, and investment product inquiries
• Educated clients on online and mobile banking features, increasing digital adoption rates by 40%
• Collaborated with compliance team to ensure all customer interactions adhered to FINRA regulations

Bachelor of Science - Finance

Texas State University

09/2011 - 05/2015

Series 6 and Series 63 Licenses

Certified Financial Services Representative (CFSR)

Anti-Money Laundering (AML) Certification

Financial product knowledge (banking, investments, loans) • Regulatory compliance (FINRA, SEC, AML, KYC) • Risk assessment and management • Financial needs analysis • Fraud detection and prevention • Client relationship management • Problem-solving and conflict resolution • Sales and cross-selling techniques • Confidentiality and data protection

This resume effectively showcases the candidate's expertise in financial services customer support. The professional summary clearly communicates the applicant's experience and key strengths relevant to the financial sector. The work experience section highlights specific achievements in customer service, sales, and regulatory compliance within financial institutions. The key competencies section demonstrates a comprehensive understanding of financial products, regulations, and customer service skills specific to the industry. The inclusion of relevant certifications, professional development, and volunteer experience further reinforces the candidate's commitment to financial services and customer education. The achievement section provides concrete examples of the candidate's success in improving customer satisfaction and operational efficiency.

This hospitality customer service resume example is crafted for customer service professionals in the hospitality industry. It highlights skills such as guest relations, reservation management, and the ability to create memorable experiences for diverse clientele.

Isabella Rossi

[email protected] - (555) 802-4680 - Seattle, WA

Charismatic Hospitality Customer Service Professional with 8+ years of experience in luxury hotels and resorts. Skilled in providing exceptional guest experiences, managing complex reservations, and resolving guest concerns with finesse. Multilingual with a passion for cultural sensitivity and creating memorable stays for international travelers. Seeking to bring a blend of warm hospitality and efficient service to a world-class hotel brand.

Guest Relations Manager

Grand Luxe Resort & Spa

07/2018 - Present

Seattle, WA

• Oversee a team of 15 front desk and concierge staff, ensuring seamless check-in/out processes and personalized guest services
• Implement a guest preference program, resulting in a 25% increase in repeat bookings and a 30% boost in positive reviews
• Manage VIP guest experiences, including coordinating special requests and arranging bespoke activities
• Resolve complex guest issues, maintaining a 99% guest satisfaction rate and a 40% decrease in formal complaints
• Collaborate with various departments to enhance overall guest experience, from room service to spa treatments

Front Desk Supervisor

Cityscape Boutique Hotel

03/2015 - 06/2018

• Managed daily front desk operations, including reservations, check-ins, and guest inquiries
• Trained new staff on hotel policies, reservation systems, and customer service best practices
• Implemented an upselling strategy for room upgrades and amenities, increasing revenue by 15%

Bachelor of Science - Hospitality Management

Seattle International University

Certified Hospitality Supervisor (CHS)

Luxury Hospitality Management Certification

Guest relations and hospitality • Reservation management systems (Opera PMS, SABRE) • Conflict resolution and problem-solving • Upselling and cross-selling techniques • Cultural sensitivity and etiquette • Event planning and coordination • Revenue management principles • Health and safety protocols • Multilingual customer service (English, Italian, Spanish)

This resume effectively highlights the candidate's expertise in hospitality customer service. The professional summary clearly communicates the applicant's experience in luxury hospitality settings and emphasizes key strengths such as cultural sensitivity and creating memorable guest experiences. The work experience section showcases specific achievements in improving guest satisfaction, managing teams, and implementing successful programs that boost revenue and repeat bookings. The key skills section demonstrates a comprehensive understanding of hospitality-specific competencies, including reservation systems and revenue management principles. The inclusion of relevant certifications, professional development, and language skills further reinforces the candidate's commitment to excellence in hospitality. The achievement section provides concrete examples of recognition and impactful initiatives, while the volunteer experience shows ongoing dedication to the industry.

This Software as a Service (SaaS) customer service resume example is designed for customer service professionals specializing in the SaaS industry. It emphasizes technical knowledge, ability to guide users through software features, and skills in managing customer success and retention.

[email protected] - (555) 913-5791 - San Francisco, CA

Results-driven SaaS Customer Service Specialist with 6+ years of experience supporting enterprise-level software solutions. Adept at guiding clients through complex software implementations, troubleshooting technical issues, and driving product adoption. Committed to maximizing customer success and retention through proactive support and strategic account management. Seeking to leverage deep SaaS expertise and customer success skills in a dynamic tech company.

Senior Customer Success Manager

CloudSoft Solutions

05/2019 - Present

San Francisco, CA

• Manage a portfolio of 50+ enterprise clients with a total ARR of $5M, achieving a 95% retention rate
• Lead product onboarding and training sessions, resulting in a 40% increase in feature adoption rates
• Develop and implement customer success strategies, contributing to a 25% growth in upsells and cross-sells
• Collaborate with product team to translate customer feedback into feature enhancements, influencing product roadmap
• Mentor junior team members on SaaS best practices and advanced troubleshooting techniques

Technical Support Specialist

InnoTech SaaS

06/2016 - 04/2019

• Resolved 50+ daily technical inquiries via phone, email, and chat, maintaining a 98% customer satisfaction score
• Created and maintained knowledge base articles, reducing repeat queries by 30%
• Assisted in beta testing new features, providing critical feedback to development team

Bachelor of Science - Information Technology

San Francisco Institute of Technology

SaaS platform expertise • Customer onboarding and training • Technical troubleshooting • API integration support • User adoption strategies • Account management and retention • Product feedback collection and analysis • Upselling and cross-selling techniques • CRM software proficiency (Salesforce, Gainsight) • SQL • JavaScript • API documentation and integration • Data analysis tools (Tableau, Power BI)

This resume effectively showcases the candidate's expertise in SaaS customer service and success. The professional summary clearly communicates the applicant's experience with enterprise-level software solutions and emphasizes key strengths in customer retention and product adoption. The work experience section highlights specific achievements in managing high-value accounts, improving feature adoption rates, and contributing to upsells and cross-sells. The key competencies section demonstrates a comprehensive understanding of SaaS-specific skills, including technical troubleshooting and user adoption strategies. The inclusion of relevant certifications, professional development, and technical skills further reinforces the candidate's commitment to staying current in the fast-paced SaaS industry. The achievement section provides concrete examples of the candidate's impact on customer success metrics, while the volunteer experience shows ongoing dedication to the tech community.

Guidance for Writing a Customer Service Resume

A well-structured customer service resume should typically include the following sections:

• Contact Information
• Professional Summary or Objective
• Work Experience
• Certifications (if applicable)
• Achievements or Awards
• Additional Sections (e.g., Languages, Volunteer Experience)

This structure allows you to present your qualifications clearly and concisely, making it easy for hiring managers to assess your suitability for the role.

For customer service professionals, a chronological or hybrid resume layout is often most effective:

• Chronological: Best for those with a steady career progression in customer service. It highlights your work history and career growth.
• Hybrid: Ideal if you want to emphasize both your skills and work experience. It allows you to showcase your customer service abilities prominently while still detailing your work history.

Choose the layout that best presents your strengths and aligns with the specific customer service role you're applying for.

Your resume header should be clear and professional, including:

• Full Name (in a larger font)
• Professional Title (e.g., "Customer Service Representative" or "Customer Success Manager")
• Phone Number
• Email Address
• Location (City and State/Country)
• LinkedIn Profile URL (optional but recommended)

Ensure all information is current and that your email address is professional.

Sarah Johnson Customer Service Team Lead (555) 123-4567 | [email protected] Chicago, IL | linkedin.com/in/sarahjohnson

Why it works

The good example provides clear, professional information that allows the hiring manager to easily contact the candidate. It includes a professional title that immediately conveys the candidate's level of experience.

Your resume summary should be a concise overview of your customer service experience, skills, and what you can bring to the role. It should:

• Highlight your years of experience in customer service
• Mention 1-2 key skills relevant to the job
• Include a notable achievement or qualification
• Align with the specific customer service role you're applying for

Tailor your summary to each job application , focusing on the qualities and experiences most relevant to that particular position.

Dedicated Customer Service Representative with 5+ years of experience in high-volume call centers. Skilled in conflict resolution and maintaining a 98% customer satisfaction rate. Fluent in English and Spanish, with a track record of reducing call handling times by 20% through efficient problem-solving techniques.

This summary effectively highlights the candidate's experience, key skills, and specific achievements. It provides quantifiable results and mentions language skills, which can be valuable in customer service roles.

Common customer service responsibilities include:

• Responding to customer inquiries via phone, email, chat, or in person
• Resolving customer complaints and issues
• Processing orders, refunds, and exchanges
• Providing product or service information
• Maintaining customer records and documenting interactions
• Escalating complex issues to appropriate departments
• Identifying and assessing customers' needs to achieve satisfaction
• Following up with customers to ensure issue resolution
• Adhering to company policies and procedures
• Maintaining knowledge of products, services, and company updates

When describing your responsibilities on your resume, focus on those most relevant to the job you're applying for and try to quantify your achievements where possible.

Your work experience section should showcase your customer service roles, highlighting your accomplishments and the value you brought to previous employers. For each position, include:

• Company name
• Dates of employment
• 3-5 bullet points describing your key responsibilities and achievements

Focus on quantifiable achievements and specific examples of how you improved customer satisfaction, increased efficiency, or contributed to the company's goals.

• Manage 50+ customer interactions daily via phone and email, maintaining a 97% satisfaction rate
• Implemented a new ticketing system that reduced response times by 30%
• Recognized as "Employee of the Month" 3 times for exceptional customer problem-solving
• Train and mentor new hires on company policies and customer service best practices
• Collaborate with product team to provide customer feedback, contributing to 5 product improvements

This example provides specific details about the candidate's responsibilities and achievements. It quantifies results, mentions recognition received, and shows how the candidate contributed to the company beyond basic duties.

If you're new to customer service, focus on transferable skills and relevant experiences:

• Highlight any customer-facing experiences from other jobs, internships, or volunteer work
• Emphasize soft skills crucial for customer service, such as communication, problem-solving, and patience
• Include relevant coursework, projects, or certifications related to customer service
• Showcase any experience working in team environments or handling conflict resolution
• Mention proficiency in tools commonly used in customer service (e.g., CRM software, Microsoft Office)

Remember to tailor your resume to the specific customer service role you're applying for, emphasizing the skills and experiences most relevant to that position.

What's the Best Education for a Customer Service Resume?

While specific educational requirements can vary depending on the role and company, generally for customer service positions:

• A high school diploma or equivalent is often the minimum requirement
• Associate's or Bachelor's degrees in fields like Business, Communications, or Psychology can be beneficial
• Specialized courses in Customer Service, Conflict Resolution, or Sales can add value

When listing your education, include:

• Degree or diploma earned
• Institution name
• Graduation date (or expected graduation date)
• Relevant coursework or academic achievements (if applicable)

If you have extensive work experience, you can place the education section after your work history. For recent graduates or those with limited experience, consider placing education near the top of your resume.

Hard skills are specific, teachable abilities that are easy to quantify. For customer service roles, consider including:

• Proficiency in CRM software (e.g., Salesforce, Zendesk)
• Typing speed (if relevant to the role)
• Language skills (especially for roles serving diverse customer bases)
• Data entry and database management
• Knowledge of specific industry software or tools
• Familiarity with help desk ticketing systems
• Experience with remote support tools
• Proficiency in Microsoft Office Suite or Google Workspace
• Basic troubleshooting skills (particularly for technical support roles)
• Social media management (for roles involving social media customer service)

Remember to tailor these skills to the specific job requirements mentioned in the posting.

Soft skills are personal attributes that enable someone to interact effectively with others. For customer service roles, essential soft skills include:

• Communication (both verbal and written)
• Active listening
• Problem-solving
• Conflict resolution
• Adaptability
• Time management
• Attention to detail
• Stress management
• Positive attitude

When listing soft skills, it's important to demonstrate these qualities through your work experiences rather than simply listing them. Use specific examples of how you've applied these skills in previous roles.

Certifications can demonstrate your commitment to professional development and enhance your credibility. Some valuable certifications for customer service professionals include:

• Customer Service Certification (CSS) from the Customer Service Institute of America
• Certified Customer Service Professional (CCSP) from the National Customer Service Association
• ITIL Foundation Certification for IT service management
• HDI Customer Service Representative Certification
• Salesforce Certified Service Cloud Consultant
• HubSpot Customer Service Certification
• LinkedIn Learning Customer Service Certificates

When listing certifications, include the full name of the certification, the issuing organization, and the date earned or expiration date if applicable.

To create a standout customer service resume:

• Tailor your resume to the specific job description, highlighting relevant skills and experiences
• Use action verbs to describe your accomplishments (e.g., "resolved," "implemented," "improved")
• Quantify your achievements with specific numbers and percentages where possible
• Showcase your problem-solving abilities with concrete examples
• Highlight any experience with relevant software or tools
• Include any awards or recognition you've received for customer service excellence
• Proofread carefully to ensure there are no spelling or grammatical errors
• Keep the design clean and professional, using a legible font and consistent formatting

Remember, your resume is often the first impression you make on a potential employer, so make it count!

The best resume length for a customer service resume depends on your experience level:

• Entry-level or early career (0-3 years of experience): Aim for a one-page resume
• Mid-level (3-10 years of experience): One to two pages is appropriate
• Senior-level or management (10+ years of experience): Two pages are acceptable, focusing on the most recent and relevant experiences

Regardless of length, ensure that every piece of information on your resume is relevant and adds value to your application. Quality is more important than quantity – it's better to have a concise, well-crafted single page than two pages filled with irrelevant information.

The focus of a customer service resume should be on demonstrating your ability to provide excellent service and solve customer problems effectively. Key areas to emphasize include:

• Customer interaction skills: Highlight your ability to communicate clearly, listen actively, and empathize with customers.
• Problem-solving abilities: Showcase instances where you've resolved complex customer issues or improved service processes.
• Achievements and metrics: Include quantifiable results, such as customer satisfaction scores, resolution rates, or sales figures.
• Relevant technical skills: Mention proficiency in CRM software, ticketing systems, or other tools specific to the role.
• Adaptability: Emphasize your ability to handle various customer personalities and adapt to changing situations.
• Industry knowledge: If applying for a specialized customer service role, highlight your understanding of the industry and its unique challenges.

Remember to tailor your resume to the specific job description, focusing on the skills and experiences most relevant to the position you're applying for.

Crafting an effective customer service resume is a crucial step in landing your ideal position in this dynamic field. By following the guidelines and examples provided in this comprehensive guide, you can write a resume that showcases your unique skills, experiences, and achievements in customer service. To build your resume, sign up for Huntr today .

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Customer Service Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Delegates and works effectively with the team to ensure the work is complete, teamwork
• Develops solutions for customer independently as well as with field rep or manager
• Monitor and analyze previous campaigns and perform roll-up analysis; provide recap, summary, and pertinent reporting on results and next steps
• Proactively manage customer relationships by coordinating standing orders, manage customer contract accumulators and product lot sequestering
• Provide structured feedback and recommendations for process improvement on an ongoing basis
• Assist and support Account Management team
• Attend all information management (fax, photocopies, telephone) to provide an excellent service
• Supports the management of vendors providing supplies to Field Sales including inventory and ordering management
• Assist with processing Credit request paperwork
• Identifies and develops resolution to issues related to account information, record management, and data integrity
• Assist and manage Item Set up Process
• Easily adapts to changes in work environment or job assignment; Exhibits willingness to master new work routines and methods
• Work multiple reports to assist in meeting customer expectations, including but not limited to: open order reports, back order reports, open directs, etc
• Collaborates with IT in developing innovative solutions to enhance efficiency and effectiveness of customer management systems
• Identifying product and process training opportunities for affiliate markets based on escalation trends and analysis
• Assisting internal teams and affiliate markets with account escalations through the Care process
• Assisting in the launch and communication of new products and processes to affiliate markets and stakeholders
• Analyzing escalation trends and identifying new processes and efficiencies (long-term resolutions to escalations)
• Providing administrative support for service team
• Preparing price quotations for 3rd party services, managing 3rd party service activities
• Write correspondence related to conversations with customers
• Proficiency with Microsoft Office Suite software as well as an ability and willingness to learn proprietary software quickly
• Professional demeanor and strong work ethic
• Solid on the phone customer service skills and can show a solid past history of the experience and success at it
• Good knowledge of Microsoft tools, in particular Excel
• Proficient in ability to use the computer effectively
• Excellent follow up skills, detail oriented
• Strong attention to detail and multi-tasking capabilities
• Superior time management, detail oriented, and strong organizational skills
• Perform profitability analysis and develop recommendations to address performance issues
• Compile data and create the outline of profitability/costing models to analyze risk and growth opportunities

15 Customer Service Support resume templates

Read our complete resume writing guides

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• To act as the first point of contact for all URN’s raised
• To raise and manage URN’s for both complaints and requests
• To build and maintain a professional relationship with all branches /Financial centers and internal units in order to manage the complaints and request within the given TAT
• Ensure that the escalation will not cross the 10% breach
• To proactively provide feedback to the Service Head
• To ensure timely resolution on compliance dispositions
• To be able to handle all investment and insurance related requests and complaints

Director of Customer Service Support Resume Examples & Samples

• Oversee budget planning and reporting as well as expenditures on major purchases up to 10K related to investments for Customer Service Order Management and maintain asset management on premise and remote sites
• Bachelor Degree in Business
• 10+ years of proven performance management and leadership skills
• 7+ years of Call Management Systems experience to include Avaya, CTI, interactive voice technology and quality assurance software
• 3-5 years of Training and Development and Customer Effort experience
• 5-7 years of payroll management systems, Kronos preferred
• Financial and budgetary management with strong analytical skills
• Advanced knowledge of Tableau, Access preferred

Customer Service Support Specialist Resume Examples & Samples

• Collaborating with internal and affiliate markets to identify true root problems and determine resolutions that are in the best interest for the company, affiliate market and the client
• A dynamic, entrepreneurial culture
• Competitive compensation & benefits

Customer Service Support & UAT Resume Examples & Samples

• PC Literate (Microsoft Office to intermediate level, Outlook and Internet)
• Excellent personal organization, planning and time management
• Some experience of working within a corporate customer service team
• Fluent in English written and verbal to a high standard
• Some experience User Acceptance Testing (UAT)
• Ability to problem solve, with a high attention to detail

Benefit Customer Service Support Resume Examples & Samples

• Prepare various documents which may include invoices, reports, memos, letters, responses to correspondence, spreadsheets and presentations
• Read and analyze incoming memos, submissions, mail and reports to determine significance; plan distribution
• Perform project work
• File and retrieve documents, records, and reports
• Greet visitors and assess access to specific individuals
• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work
• Prepare agendas and make arrangements for business meetings
• High school diploma or GED required; Bachelor’s degree preferred
• 2 years experience in office environment and preferably performing as an administrative assistant
• Must have knowledge of microsoft outlook, word, and excel
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

Customer Service Support Representative Resume Examples & Samples

• Professional and comfortable on the phone
• Strong typing and Microsoft Office skills (Word, Outlook, Excel)
• Ability to work in a high-volume, fast-paced environment
• Comfortable handling a high volume of responsibilities
• Customer-oriented
• Basic computer skills (Microsoft Office Suite)
• Polished and professional demeanor
• Comfortable handling a high volume of work
• Ability to multitask

Associate Director of Customer Service Support Resume Examples & Samples

• Oversee the Operations group to ensure staffing and workforce management tools are utilized to provide coverage across work sites Responsible for the management of statistical reports on production and (Key Performance Indicators) are tracked and trends are reported within established timeframes. Reporting on all 228 FTE year round and 100 temporary workers for 6 -9 months
• Manage new technology and enhancements to software and hardware to meet business objectives such as voice of customer/call quality systems, (customer relationship management), Social Media, CTI, salesforece.com, self-service portals, KCS and front end interactive voice response
• Manage Quality Assurance standard operating procedures, and evaluate and coordinate business process improvements through a team of analysts that monitor and rate the dimensions of a phone interaction. Work with external and internal customers to improve customer effort through phone survey technology using analytics, reporting and compliance skills
• Bachelor Degree preferred, or equivalent work experience required
• Ten plus years of proven performance management and leadership skills
• Seven plus years of Call Management Systems experience to include Avaya, CTI, interactive voice technology and quality assurance software
• Three plus years of Training and Development and Customer Effort experience
• Five plus years of payroll management systems, Kronos preferred

Customer Service Support Manager Resume Examples & Samples

• Ensure the Operations business unit is doing all that it can to continuously improve how we look after our customers
• Help determine what we really need to be doing differently and support the Head of Operations in enabling our people to provide outstanding service
• Take responsibility for the on-going maintenance and support of the Quality framework ensuring that system, process and other changes are incorporated into the framework
• To work with teams across AMP to ensure on-going consistent compliance with all relevant legal documentation, legislation and regulations for AMP's products and services
• Ensure processes are regularly reviewed and modified, to ensure they are customer centric, and support our compliance and risk requirements
• Primary contact for inbound customer service inquiries via telephone, internet, email or facsimile transmission for EKS (Electronic Key Solutions) real estate, automotive, commercial and/or hospitality products and systems. Handle inquiries in a timely and effective manner, while projecting a courteous and professional image
• Generate product replacement and new orders and invoicing or warranty service and notify boards, hotel management/owners/operators, and/or property management services of those replacements/orders. Provide prospective and current customers information regarding product functionality, application and pricing through both written and verbal (by phone) communication
• Assist customers with product failure and return processing issues. Aid in the facilitation of the order fulfillment process by notifying customers of back-order situations, processing expedited orders, tracking orders , and other follow-up functions for shipping or order fulfillment. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department
• Enter new sales orders into billing system (Oracle.) Order replacement products and track shipment of those products. Maintain and update customer records. Place follow-up calls to ensure customer satisfaction
• Issue and process return authorizations for credit, repair, replacement, and warranty orders
• Meet call handling volume and productivity goals in an inbound call center environment

Customer Service Support Technician Position Resume Examples & Samples

• Adhere to call management, & escalation procedures to resolve customer issues on a timely basis
• Responsible for supportive participation in team functions and adherence to practices and procedures developed by the Team
• Assisting other Customer Service Engineers and Product Specialists (CSE with PM’s)
• Customer directed maintenance
• Inventory management- CSE and onsite inventories
• Preventative maintenance procedures for future call avoidance
• Parts and Customer Replicable Unites (CRUs) delivery from the Warehouse to the CSE and/or customer accounts

VP of Customer Service & Support Resume Examples & Samples

• Oversee performance, training programs and development activities for the team
• Assure compliance to corporate and departmental policies and procedures
• Direct effective working relationships and establishing synergy with other teams within Pearson

Technical Customer Service Support Representative Resume Examples & Samples

• Responds to incoming candidate or test center technical support requests
• High School Diploma or GED required, some college preferred
• Minimum of 1 years' experience in end user (B2B/B2C) software systems support required
• Certifications MCSE and A+ highly preferred
• Mon-Fri 6am - 3pm MST or
• Mon-Fri-8am-5pm MST
• Ability to solve problems and utilize critical thinking skills

Customer Service Support, Summer Student Resume Examples & Samples

• Answer calls/emails from internal and external customers and help facilitate requests
• Create service tickets for product repairs and sales orders
• Help with inventory management as required
• Field rental requests from customers
• Prepare radios and required equipment for rental customers
• Clean and test equipment for rentals
• Prepare sales orders/repairs for shipping as directed
• Must possess a high school diploma or equivalent (GED)
• Excellent Teamwork
• Ability to coordinate and prioritize
• Great organization skills
• Inventory control
• Data Entry Skills 60+WPM
• Ability to utilize all office equipment, i.e. Printer, fax, telephone system and computer applications
• Ability to lift 25-50lbs
• Two Way Radio experience an asset

Engineering Customer Service Support Resume Examples & Samples

• QUOTING & UPGRADE ELEVATOR/ESCALATOR PROPOSALS
• PRICE SETTING/USAGE/OBSOLESCENCE ANALYSIS
• HYDRAULIC ELEVATOR TANK UNITS AND JACKS- SIZING AND ESTIMATING
• PROVIDE NEW ‘SERVICE SOLUTION IDEAS&#8217

Dir Customer Service & Support Resume Examples & Samples

• Manage, lead and develop a strong team of BI Leads, Analysts, Data Scientists and PMs to deliver priority outcomes in alignment with the strategic roadmap for CSS
• Act as an evangelist and catalyst for BI & Analytics innovation
• Engage broadly with the business teams to frame, structure and prioritize business problems where BI can have the biggest impact
• Manage the portfolio of work; build the long term vision and roadmap for BI & Analytics and own monthly governance with stakeholders
• Work with the business-units and executive leadership to influence strategic direction
• Attract, develop, retain talent and improving productivity, efficiency and effectiveness of the team and / or business
• Manage headcount allocation, budgets and personnel decisions
• Create and manage standards, processes and procedures to ensure agile delivery and consistent operations
• Oversee the prioritization of business needs for the platform teams to ensure the funnel of req operational data store, data lake, data mart, pipelines and other assorted reporting/distribution services
• Apply data mining and statistics to measure and provide high quality data (hygiene and completeness)
• 10+ years of experience building and operationalizing complex, large scale, highly available, big data data warehouses. 7+ years of leadership experience
• Proven track record of shipping highly-scalable and reliable systems through multiple cycles
• Strong experience in Big Data, machine learning and data mining, large scale computing systems like COSMOS, Hadoop, MapReduce and other big data technologies
• Strong skills and experience in SQL, R, Python, SAS, AzureML or similar languages
• Great design and architecture skills with a strong bias for BI and deep expertise in big data technologies
• Leading with engineering & information architecture partners on design & architecture
• A Bachelor’s degree in Computer Science, Engineering, Business Information Systems, or closely related field and/or equivalent experience
• Excellent written and oral communication skills, particularly the ability to synthesize complex issues/scenarios into easy-to-understand concepts
• An attention to detail with self-discipline and a drive for results
• Demonstrated ability to work in ambiguous situations and across organizational boundaries

Customer Service Support Admin With Italian Resume Examples & Samples

• Ability to adapt to change easily, to make independent decisions within guidelines and to think “out of the box”
• Computer literate with competency in Windows
• A good understanding of CRM and ERP systems. Knowledge of SAP and Sales Force preferred

Customer Service Support Admin With French Resume Examples & Samples

• Demonstrated ability to interface and gain cooperation with Customers, sales people, and members of Inter-functional departments
• Ability to multi-task and prioritize to produce quality work in a fast paced environment
• Organizational and time management skills - Ability to meet very specific deadlines
• Assisting SBS customers with product related questions and concerns
• Responsible for the timely and accurate processing of orders
• Responsible for the timely and accurate processing of post sales transactions including supply orders, service calls and contracts (maintenance agreements)
• Responsible for customer service support issues including billing, order status and customer inquiries
• Responsible for assisting with accounts receivable resolution
• Assisting with ensuring accuracy of leasing documents and timely funding of lease transactions
• 1-3 years experience in a customer service, billing or order processing role
• Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
• Exceptional oral (especially telephonic) and written communication skills
• Excellent customer service skills including an ability to follow-up to ensure closure of issues
• Excellent reading and math skills

Customer Service Support Coordinator Resume Examples & Samples

• Manages calls professionally and efficiently using excellent communication skills
• Create/update processes for ERP, Salesforce and Document Management System (DMS) and communicate to the department
• 3 to 5 years prior experience in high velocity Customer Service or sales support role or a minimum of 10 years related experience with a high school diploma

Customer Service & Support Representative Specialty Resume Examples & Samples

• 2 + years of client service and banking experience preferred
• Excellent communication (oral and written), listening, problem solving, diagnostic, and organizational skills
• Proficient with Microsoft Excel
• Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy
• Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers

Customer Service & Support Representative Specialty Senior Resume Examples & Samples

• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions
• Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer
• Knowledge of and ability to assist customers with a specific type of support

Customer Service & Support Representative Resume Examples & Samples

• A High School diploma or equivalent
• 2-3 years of customer service related experience
• Requires strong listening skills
• This position requires long periods of time on the phone calling customers, and receiving calls
• Must have the ability to respond to difficult customer situations may resolve by answering questions and forward them on to the appropriate channel for resolution
• General knowledge of the organization, products and/or services
• Retirement IRA product knowledge preferred

Customer Service Support Resume Examples & Samples

• Processing readings
• Placing orders
• Updating customer production schedules
• Process blanket purchase orders
• Interface with other business areas, e.g. Customer Master Data, Logistics, Billing Support and Commercial Team
• Candidate should have excellent written and verbal communication skills, be detail oriented and customer focused
• The ability to work in a fast paced team environment, strong problem solving and task prioritization skills are necessary
• Previous customer service experience is desirable
• Excellent work ethic and positive attitude are essential
• ERP system experience e.g. SAP is desired
• Interact with our customers via email and phone
• Processing orders, invoices and pricing in SAP
• Maintenance of purchase orders (initiation and control) towards Subcontractors, Accounting on external invoices
• Providing analysis of unbilled, payables, POs and vendor balances
• Support Operational team with Blacklog report
• Ad-hoc reporting
• 3 years of experience in a similar role, preferably within corporate environment
• Good understanding of Percentage of Completion accounting
• Experienced SAP and MS Office user
• Fluent in Danish and English languages
• Must have strong organizational skills, attention to detail, and excellent client service orientation
• Should be comfortable working in a self-directed manner
• Must have 1-2 years of experience with phone and email communications with clients
• The ability to remain calm in a fast paced environment will be key to the success of this individual
• Experience working for technology consulting or within a software development environment is helpful
• Demonstrated strong communication skills as evidenced by ability to articulate technical and business concepts to diverse audiences
• Previous experience working with and/or supporting a Microsoft Dynamics CRM or other customer relationship management solutions is helpful but not required

Customer Service & Support Manager Resume Examples & Samples

• Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being
• Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes
• Knowledge of and ability to design, develop and implement a whole range of application tools or modules used in Customer Relationship Management (CRM)

Customer Service Support Associate Resume Examples & Samples

• As a member of the support team, you will work direct with our customers to ensure their success in accessing and using the iLab platform. You will interact with customers by e-mail, phone conversation and chat, all managed through our central ticketing system
• This is a work-from-home position, where you will be working a designated support shift. You will have a significant amount of autonomy, yet collaborate closely with the other support team members and members from other teams such as product development and engineering
• You will be expected to learn about the full functionality of the iLab platform through initial training, on the job learning and continuing education
• You will work with customers to troubleshoot system issues and collaborate with our development team in resolving any technical issues identified
• Preparing for and joining weekly Support Team meetings, cross-team meetings with Product Management and Engineering, and weekly full-team meetings
• The support team has additional tasks including but not limited to processing account requests, managing user accounts, and requisitioning catalog management
• Depending upon interest level, there may be numerous opportunities to participate and lead other Company initiatives beyond the scope of this direct role
• Must be able to assist in resolving product or service problems by helping clarify the customer's complaint; determining the cause of the problem; assisting in the selection and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Provide good customer service to improve customer satisfaction and relationship
• Assist in resolving customer complaints/inquiries in a timely and accurate manner
• Input customer and repair data into the Wescam service software tools
• Communicate with customers and sales representatives to assist in the handling of both pre-sales and post-sales service functions
• Provide regular input to the status updates for customers, in service account managers and sales managers
• Support in the coordination of the logistics of shipping customer and WESCAM assets globally
• Assist in the coordination of export documentation applications (e.g. Canadian/US Export Permits, AFA Carnets.)
• Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc
• Support the generation of work orders and purchase requisitions as required
• Support and assist in the execution of services contracts/programs (e.g. training, service plans, upgrades, spare parts, simulator/emulator, e-learning, MX-Raid)
• Participate and assist in Program Kick-Off meetings and review all contracts summaries as required
• Assist in the coordination of activities related to on-site repairs, in-house repairs, upgrades, retrofits, and product demonstrations
• Provide inputs to weekly, monthly and quarterly reporting to various levels within the organization
• Ensure ERP functions are completed within required guidelines
• Coordinate and track Customer/Government Property for assigned accounts
• Support Early Field Failure Analysis (EFFA) team as required
• Maintain good understanding of company’s products, services and their functions
• Help in identifying and improving customer service functions to meet company goals
• Good customer service skills
• Proficiency in MS Excel, MS Word and MS PowerPoint (MS Office)
• Ability to organize and to prioritize workload
• Ability to work in a fast-paced environment with changing priorities
• Ability to deal directly with diverse range of internal/external customers
• Team player attitude; ability to develop strong working relationships with department representatives, managers and support staff
• Minimum 2 years of relevant experience
• Employee responsible for providing support to an assigned group of customers in conjunction with sales, service and billing
• Activities include resolution of customer issues, sales report generation for Sales and other functional areas as necessary
• Coordination of day to day activities to ensure customer's needs is met in conjunction with CSR’s scheduled vacations and days off
• Integrates basic principles, theories, concepts of professional field with procedures and activities within own CSR area
• Applies research, information gathering and analytical skills to build factual reporting information as required
• Assisting with tracking, monitors and maintains data and information for contract administration in discount structure and pricing as required
• Demonstrate technical/administrative expertise for all functional area skills and knowledge including underlying professional/technical principles or standards
• Applies best practices on ensuring all data collection is factual
• Computer skills – Excel & Word
• Handle consistent workflow
• Develop and foster relationships
• Ability to accurately enter and manipulate data using from BAAN and SF
• Initiative to follow-up on pending issues and organize and assigned work
• Effective oral, written and telephone skills
• Work within scope of job requirements
• College Degree or Experience in lieu of degree
• Experience working on a Global Distribution System (GDS), Apollo preferred
• Technical experience providing detailed system support via Concur preferred
• Corporate travel experience is preferred
• Problem-solving skills with the ability to respond to difficult customer situations and forward unresolved issues to management for resolution
• Ability to work efficiently in a fast-paced environment
• Teamwork a must, but must be able to work independently as well
• Professional oral and written communication skills; must be able to communicate effectively with individuals at all levels of the organization using tact, diplomacy, and a high level of cultural sensitivity
• Must exhibit sound and accurate judgment

Customer Service Support Intern Resume Examples & Samples

• Collaborating with the EMEA planning teams of 8 sites to redate past due orders
• Collaborating with the EMEA planning teams of 8 sites to fulfill customers expectations on ship-days for new orders
• Addressing and solving order lines with issues with cross-functional EMEA teams to assure timely order response and shipments
• Open minded and flexible person, who is able to coordinate multiple tasks handled by remote cross-functional teams
• Good command of English in speaking and writing
• Ability to work in a multinational team based in various location
• Team Player attitude
• Microsoft office skills required – especially Excel

Technical Customer Service Support Resume Examples & Samples

• Excellent time management and problem solving skills to be able to meet strict deadlines
• Your technical ability with a number of different technologies
• Outstanding written and verbal communication skills with a high attention to detail
• Expertise in the art of multi-tasking as this role will require you to navigate your way through multiple computer systems whilst being on the phone
• An analytical mindset geared towards resolving problems
• Be available to work 5 consecutive days across a 7 day rotating roster with hours falling between 7am-10pm Monday- Sunday
• To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status
• Perform research on business results of the plan and forecast as well as the financial reporting and operational analyses for the business client
• Compiles data and procures supplemental financial information to create/update the outline of Business Plan (BP), Commitment View (CV), Best View (BV), including testing the accuracy and consistency of the deliverables, and compiles analysis of financial statements
• Compiles and tracks the monthly analyses of business trends by incorporating deliverables from the Center of Excellence (CoE), including variance analysis of financial results and KPIs
• Assemble and track monthly business trends by incorporating deliverables: including variance analysis of financial results and Key Performance Indicators
• Perform analytical assignments and prepare/distribute actual and budget reports
• Assembles financial reporting and performs preliminary analysis (i.e. model outputs) and provides resulting data and documentation to the business client, leveraging CoE data and deliverables
• Supply financial data for the capital planning & tracking process
• Provide insights into the performance, variance and risks identified within financial and operational reporting
• Assists stakeholders with setting up performance incentive initiatives and ensures compliance with company policies. Partners with CoE on tracking and reporting
• Test economic drivers of the business client; including minutes of work, shrink
• Communicate with stakeholders in a clear and concise manner
• Receives customers' requests by telephone, instant message, email, mail, etc. - analyzes requests, provides information requested
• Develop and maintain customer relationships
• Process orders through PW
• Responsible for purchasing/sourcing products to complete customer request
• Resolves customer questions related to orders, takes orders as needed
• Maintains liaison with other departments for order completion
• Responds to customers' requests in a timely manner
• Contacts customers to ascertain data omitted on orders
• Knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required
• Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders/Warranties
• Provides administrative support for all areas of customer service to include, but not limited to
• Enters various information into computer system
• Tests changes to the AS400, IVR, Avaya phone system and other applications for accuracy
• Maintains security access requests for the AS400 and other applications
• Performs callbacks to customers for various reasons (e.g. schedule dates, PPV credits, equipment reboots, Digital Phone and EZ connect, and other follow ups)
• Posts work and sales orders
• Data entry of weekly and monthly sales statistics
• Data entry of TCS (forecaster)
• Monitors Digital Phone, EZ connect, and other orders for accuracy and completion
• Maintains special campaigns
• Maintains special and bulk billing accounts
• Handles customer correspondence via all venues (e.g. chat, email, phone and email)
• Serves as receptionist by promptly answering & routing calls that come through the switchboard
• Opens the switchboard promptly on a daily basis
• Provides pleasant telephone etiquette to callers
• Makes long distance calls for employees
• Greets visitors, passes out applications and reviews them for completeness
• Maintains visitor’s log. Ensures that all visitors to Oceanic sign in for a visitor’s pass and sign out when leaving
• Changes and updates pay-per-view posters located in the lobby
• Assists Credit and Collections department as follows
• Pulls bill histories for customer research
• Performs credit checks
• Performs outbound calls on pending disconnects
• Verifies cashier deposits
• Provides cashier service at front counter
• Assists customers in reviewing their account
• Performs box-swaps
• Processes mail and drop box payments
• Processes payments made in office
• Regular attendance is required
• Minimum 3-6 months of office, clerical, customer service, and/or sales experience
• Ability to work at any Oceanic location
• Proficient on the computer including a working knowledge of Windows, Word and Excel
• Receive Customer and Sales Representative calls for Service support
• Receive and coordinate spare parts orders from customers
• Data entry to “receive” coils into MRP system and tracking worksheets
• Communicate with external customer’s ship/delivery dates that are acceptable to the external customer and are attainable by Invivo. Work closely with the Service Planner and Service Manager in order to accomplish this task
• Communicate warranty status and pricing to both OEM and Direct Sale customers
• Communicate shipping activities to OEM customers
• Maintain standard lead times by product as advised
• Collect information through research to resolve customer problems and support documentation efforts for Service coils
• Coordinate with other Invivo departments to provide continuum of customer service support between Service, Finance, Consignments, and OEM Customer Service staff
• Participate in Service team meetings and provide current information on customer interactions
• Maintain procedures for non-standard customer requests
• Work in conjunction with other team members to ensure a timely response to Customers’ needs
• Provide mentoring to other team members in order to create and maintain a highly effective customer service team
• Perform other duties related to customer support as assigned by the Order Processing Supervisor
• Ability to perform tasks in MS Word, Excel and company provided MRP software
• Advanced knowledge of SAP and MK programs
• Excellent organizational, administrative and customer service skills
• 5+ years experience in customer service in manufacturing environment preferred
• Or AS plus 3 yrs equivalent industry experience

Customer Service & Support Supervisor Resume Examples & Samples

• Some college and/or related experience required; Bachelor degree a plus
• Minimum 1 year of experience supervising staff in contact center environment
• Minimum 2 years of experience as a customer service agent/lead and/or in State & National Assessments program management preferred
• Experience using a Call Management system and Excel are required
• A strong understanding of training and quality assurance programs and call center reporting and analytics is required
• Excellent interpersonal, writing and verbal skills required
• Strong technical background of the following applications and services required: Microsoft Office Suites, email programs (Gmail, etc.), internet tools such as browsers, computer operating systems and some PC hardware skills
• Previous experience with workforce performance software and network and digital telephony required
• Knowledge of the online education industry, publishing industry, telecommunications and emerging technologies in the CRM, internet and communications fields a plus
• Strong project management, interpersonal, leadership, organization, presentation, problem solving and decision making skills are required
• Ability to multi-task and be flexible, and work in an ever changing environment is required
• Strong working knowledge of Microsoft suite of products, internet, etc. required
• Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important
• Detail oriented with good follow-through on projects
• Exercises good indent judgment and is self-motivated
• Must show initiative, exhibit pride and passion in work and be results oriented
• Must be able to manage multiple projects concurrently as required so each project is completed within set guidelines and timelines
• Knowledge of the online education and publishing industry a plus

Senior Customer Service Support Resume Examples & Samples

• The Customer Service Specialist will be responsible for supporting data accuracy initiatives associated with open lines for EM LP Customer Support Managed orders
• Lead the ongoing implementation, improvement and standardization of the existing backlog review process
• Utilize SAP and other applicable reports to identify open lines. Work with Customer Support to validate open backlog with Customers and/or and update backlog as required
• Follow up and engage Plants, Customer, and Customer Support as required until the correct current status for open lines is addressed accordingly
• Gather data and complete backlog report analysis to categorize the highest occurring defects and identify root causes that will produce the greatest impact for resolution. Identify system issues and work with appropriate business partner(s) to resolve and drive future avoidance. Support and drive corrective actions for future avoidance based on data and process learning’s
• Provide support for the development of a Systemic process for effective backlog management and status reporting
• HS diploma required
• Associate Degree or equivalent experience is required
• 8+ years of experience in two or more Customer Support roles. Experience with industrial and/or construction electrical industry
• Knowledge of SAP and ability to navigate sales order related transactions to identify current status of order
• Knowledge of the interface relationship between SAP and COMPAS
• Knowledge of plant and distribution center shipping and billing processes and their associated product lines
• Proficient with Excel including V-lookup functionality. Experience with MS Access is a plus
• Strong data analytical skills to identify patterns and trends
• Excellent customer communication skills and a high level of professionalism
• Ability to multi-task and work autonomously as individual contributor as well as in a team environment
• Excellent verbal, written and organizational skills
• Ability to develop and cultivate relationships internal and external to Customer Support to drive business objectives and results
• Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
• Bachelor Degree is highly preferred
• Knowledge of PHILOS, and COMPAS change order process
• Past Siemens Experience

Customer Service Support Representatives Resume Examples & Samples

• 1 yrs customer service experience required
• Communicates clearly and concisely both verbally and in writing
• Multi-tasking (i.e. talking on the phone while typing, using more than one application during calls, etc.)
• Enter, modify and cancel customer orders
• Provide basic technical-commercial assistance to clients
• Maintain permanent communication with the areas involved in the manufacture of self-adhesive material (warehouse and production)
• Follow-up on the delivery of the scheduled orders with the help of the staff of the distribution center

VP Customer Service & Support Product Engagement Resume Examples & Samples

• Leading cadence to review support volume and cost as input to product planning
• Developing a “case for change” to influence partners in Global Product and Technology & Operations to address key drivers of support volume and scenarios that create customer frustration or impact the learning experience
• Driving a cross company strategic supportability agenda including smart error messages, in-product support, and improved diagnostics
• Tracking and prioritizing defects, providing input on number of users impacted and severity of impact
• Contributing in CSS readiness through creation of content, troubleshooters, and providing insight to volume forecasting
• When high-impact issues arise (CritSit, Crisis) participating in technical triage, assessment of customer Impact, and action planning for relief and resolution
• Leveraging support data and other sources to inform company strategy – Technology & Operations, Global Product, Field Sales

Customer Service Support Engineer Resume Examples & Samples

• Communicating to technical and non-technical audiences
• Investigating and quantifying the impact of an issue
• Engaging other teams as appropriate
• Delivering to agreed service levels
• Prioritizing and keeping multiple time-sensitive tasks on track
• Excellent knowledge of SQL
• Working knowledge of scripting languages such as Perl, Unix shells and regular expressions
• Experience with Linux operating systems
• Knowledge of databases like Oracle, MySQL
• Knowledge of web-based technologies including HTML5, Javascript
• An eye for detail
• Fluent English skills (German, French, Italian or Spanish would be a benefit)
• Bachelor's degree or equivalent experience in CS or related technical field
• Application development experience
• Understanding of web and networking technologies
• Understanding of system monitoring and metrics
• Collaborate and maintain communications with Sales Representatives on customer-related issues
• Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc
• Assist with other related duties as assigned or required
• Contribute to continuous improvement activities as needed or assigned
• Ensure orders maintain internal schedule to keep pace to be on time to the customer
• Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety
• Process customer/distributor purchase orders/inquiries received by fax, phone or email by utilizing SAP/JDE/Salesforce
• Research customer issues and prepare necessary paperwork to correct the problem
• Manages telephone calls professionally, efficiently and with good communication skills
• Processes customer orders/inquiries received by fax, or e-mail. Coordinates orders with warehouses, shippers, and contractor/jobsites to determine delivery dates. Determines and facilitates appropriate shipping options
• Responds to customer requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service
• Advanced Microsoft software capabilities
• Strong attention to detail by proactively providing solutions to problems and continuously improving skill set
• Experience in contract review requirements and matching to purchase orders
• Understanding of pricing and discounts as relate to customer contract; escalating errors in system and participate in solution process
• Notification of contracts expiring and sending information to Legal for review of new contract and/ or addendums needed
• Agility following special programs for select customers and ensuring they are maintaining requirements
• Excellent communication and customer service skills; ability to resolve problems successfully and efficiently within reasonable time frame
• Applies principles, processes and high standards in Customer Service role to drive own goals/performance to meet TYCO vision and customer expectations
• Provide customer service regarding material and order status via phone and/or email interfacing with planning, Regional Sales Managers, Zone Sales Managers etc
• Coordinate issue resolution between customer and appropriate internal staff members; purchasing, finance, plant and engineering
• Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals
• Create, update, and maintain various reports regarding issues, orders to assist meeting sales targets through Infoview and SalesForce.com
• Complete order entry or quote preparation within 24 hours of receipt utilizing superior time management skills
• Respond to customers within 24 hours of inquiry
• Utilize best practices and help improve all processes within the CSR arena to drive improved communication and achieve total customer satisfaction
• Assisting with tracking metrics, maintain data through SalesForce.com and BAAN and identify inconsistencies in data
• Understanding and comprehensive knowledge of product lines and ability to identify problems with configuration and products that may need escalation to Engineering
• Strong communication skills escalation correctly using proper channels providing best in class service to both internal and external customers
• Capable of building strong alliance with peers and functional teams ( Senior Leadership, Engineering, Trade Compliance, Planning, Shipping, Finance and Legal) within Tyco/Scott in order to be solution driven and proactive in resolving problems
• College degree preferred and/or 5 or more years in customer relationship
• Strongly preferred experience in a Manufacturing operations facility
• BI-Lingual Spanish Required
• To be the main point of contact for customers after the sale process
• Receiving and processing orders, arranging deliveries, order amendments, invoicing queries and complaints
• Completion of daily administration tasks, planning lists, contract balances, loaded weights and the load booking diary
• Supporting the customer service & logistics team to ensure short, medium and long term call off can be met and proactively resolve any scheduling issues
• Management of additional charges, co-products and debtors
• Performing miscellaneous job related duties as assigned
• Relevant customer services experience gained in a business to business environment
• Knowledge and experience of logistics and supply chain would be a distinct advantage
• Educated to A-level standard or equivalent
• PC literate with a good working knowledge of Microsoft office
• A confident and professional customer focused telephone manner
• Ability to develop and maintain good working relationships with both customers and suppliers
• Proven ability to prioritise and meet strict deadlines in a fast paced environment, whilst maintaining excellent attention to detail at all times
• Demonstrate a competent level of commercial/business understanding
• Be self-motivated and an effective team player

Adv Customer Service Support Director Resume Examples & Samples

• Responsible for the delivery of all complex High End installations, new product introduction support, field technical support including partner support, field escalation ownership, and field technical development
• Manage costs within their region ensuring discretionary spend is kept to an optimum to achieve Oracle's Minimum Revenue Provision (MRP) goals
• Represents Field Services within the Lifecycle Delivery Management (LDM) community in order to ensure that the appropriate actions are taken to achieve support readiness on new products in the field, at time of release
• Builds and maintain links with the following groups within the organization in order to fully integrate the team as a support function working with Technical Support Center (TSC), Account Management Teams, Escalation Management and Field Managed Services Partners
• Manage regional field engineering group's to ensure operational services levels are at an optimum
• Maximize utilization of the group by supporting Advanced Customer Services (ACS) delivery of services wherever possible
• Ensures team of engineers remains competent and knowledgeable of new and existing products and continuously monitors what current skills his/her team require
• Support audit and mentoring program of Oracle Hardware Systems Support and Partner field organizations
• Maintain metrics to measure the effectiveness of the Field Services Team
• Ensure Field Service skills profile and availability is effectively managed to provide consistent and dependable support
• Create and fully document all processes relating to the Field Service Support
• May be required to rotate in to 7x24 Manager on Duty Rota
• Has University degree and or has 5-7 yrs experience in mastering the most critical job duties within a technical customer service support environment, having gained exposure to some of the more complex assignments associated with the work
• 3 – 5 years experience of managing a team of technical specialists. Typically manages professional employees in more technical and complex environments
• Working knowledge of Oracle-Sun hardware and software products. Applies business knowledge and skills to resolve standard and routine issues related to the area of expertise
• Experience of managing budgets and costs. Understands organization's goals and demonstrates ability to effectively convey ideas to peers and executive management regarding assigned tasks
• Ability to lead a team displaying role model behavior
• Strong communication skills, comfortable communicating at all levels within an organization
• An ability to work under pressure
• Proven customer management skills
• Self-driven individual with good oral and written communication skills
• Requires broad functional expertise and a strong knowledge of related business functions to find new, less obvious solutions to complex problems
• Gather information from customers to help identify and solve problems
• Communicate with internal and external customers via phone and email
• Technician payroll
• Reschedule technician routes
• Schedule specialty services
• Release technician schedules
• Scheduling new commercial accounts
• Support for National Accounts
• Enter customer requests in CRM tool and follow them through to completion
• Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue
• Respond back to customers on follow up communications related to non-strategic matters as instructed by team
• Follow up with customers on requirements to fulfill requests initiated by internal departments
• Process customer driven driver/vehicle data changes to include but not limited to
• Proficient in Microsoft Word, Excel, Access, PowerPoint, and Outlook
• Troubleshoots system application issues
• Having 0-3 years’ experience

Manager, Customer Service Support Resume Examples & Samples

• Manages and monitors daily activities of a team of front line support resources
• Monitors call and case volume and manages challenges in a timely manner
• Evaluates existing support model for opportunities to enhance the customer experience & team efficiency
• Hiring of new staff
• Ability to manage both local and remote employees
• Enhance employee onboarding/training process and evaluates additional areas for improvement
• Develop and implement a global process for call handling that covers 24x7x365
• Implementation of metrics to measure and improve operation
• Maintains team policies and procedures documentation
• Coach, mentor and develop the team to increase their product knowledge and overall skills
• Demonstrate an understanding of customer support needs
• Continually identify ways to increase customer satisfaction
• Develop and execute programs targeted at maintaining a highly motivated workforce
• Excellent customer skills and dedication to customer service
• Strong interpersonal, motivational, and managerial skills with a staff of at least 10 employees
• Professional communication skills, both written and verbal
• Exhibit leadership qualities and earn the respect this empowered position requires
• Ability to multi-task and prioritize projects, time manage, and practice detail oriented organizational skills
• Extremely productive and able to complete tasks in a consistent and timely manner
• Experience preparing and writing demonstration, proposals, policies, procedures, job descriptions, and schedules
• Work well in a team environment as an equal contributor
• Demonstrated track record in identifying and deploying leading edge support solutions
• Use of good judgment and a sense of urgency in the decision making process when assessing problems/situations
• Work independently without direct supervision and with minimal guidelines
• Promote customer goodwill through positive attitude, performance, and appearance
• Experience using Salesforce Service Cloud is a plus

Designated Technical Customer Service Support Engineer Resume Examples & Samples

• Participate in regular customer meetings to discuss
• 5 to 7 years work experience in Multiple Layer Switching or Network support
• Strong Wireless experience and expertise
• Expert in Ethernet and TCP/IP
• Working in a team environment and establish good rapport with peers and customers·
• Holds one or more Technical Certifications
• Manage high work volume with time bound constraints
• Document cases clearly and completely to ensure escalation and turnover are efficient
• Listen to the customer, detect changes in the customer’s attitude and manage the situation accordingly
• Communicate clearly to Internal and External customers via oral and written communications

Supervisor, Customer Service Support Resume Examples & Samples

• Recruit, Staff and Train talented, customer service professionals that possess our company values and exceed our customer’s expectations
• Maintain current Standard Operating Procedures for all duties, responsibilities and projects
• Ensure adequate coverage to achieve department metrics, recording exceptions, submitting payroll
• Team member recognition, motivation and corrective action including quarterly and annual performance reviews
• Work with Department Manager and other departments to enhance communication, product knowledge and future growth and development

Lord & Taylor Customer Service Support Associate Resume Examples & Samples

• Model and coach the best practice sales and service behaviors
• Respond to and resolve customer issues
• Provide leadership, direction and participate in merchandising and sales floor recovery
• Ensures fitting rooms, sales floor and service desk areas are well maintained
• Understand the responsibilities of store opening and closing procedure
• Responsible to ensure the protection of the Company’s assets are secured during end of day closing procedures

Customer Service Support Official Resume Examples & Samples

• General reception duties - adhering to regulations, legal obligations and data protection
• Processing client’s transactions
• Meeting customer expectations in terms of efficiency, accuracy and timeliness
• Health & Safety responsibilities
• General duties (ie: post/answering phone) and admin duties
• Teamwork and Collaboration: working together to deliver results
• Problem Solving & Decision Making: making timely, quality decisions
• Customer Relationship Management: Engaging the Customer and adding value
• Communication and Influencing: genuine two-way communication to achieve consensus and progress
• Gathering and Analyzing Service Reports
• Process Credits
• Caids resolution
• COPA reviewing
• Ariba processing
• Close out of open orders
• Teamwork with Service Personnel
• Customer communication
• Requesting customer account setups
• Meeting deadlines
• Microsoft office skills required, excel, outlook, word
• 1-2 years of vocation/technical training or an Associate’s degree, helpful, but not required. Specialized skill training/certification would be a plus to the position
• Finance experience
• Lean Office
• Responsible for providing analytical and administrative support for service team
• Customer care project and follow up with all regional service and sales team with the visit plan rules in the future
• Customer database setup and maintain
• Consolidate service date for report
• Assist service team to provide documents and keep files
• End user survey and telephone support
• Some service pricing support and lab equipment management
• Minimum of 2 years previous work experience
• Strong applications experience (MS Excel, PowerPoint, etc.)
• Excellent communication skills (in English and Mandarin)
• Excellence customer focus and adaptability
• Provide L2 support to CSRs
• Process all deferred and preferred boards
• Process all email and written correspondence
• Follow up with updated customer tracer information
• Provide support to field agents, customers, and call center staff
• Escalate L3 issues to Supervisor or Sr. Manager
• 1+ years Call Center / Administrative
• 1+ years Customer Service experience
• Excellent customer service and communication skills required
• Experience in a customer focused multi-tasked environment preferred,
• Strong written and oral skills (Bi-Lingual a plus)
• Extensive knowledge of US and Canadian Geography, Trips, Next Jet,
• Type 35 to 40 wpm
• Must be able to work independently and be able to adhere to a flexible work schedule (including evenings, weekends, and Holidays)
• Utilizes problem solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all company policies, standard operating procedures and contract coverage
• Handles customer interaction via social media, email and chat
• Maintains current knowledge of all company policies, procedures, & programs
• Responsible for effectively providing guidance to associates so they can effective resolve customer service issues
• Responsible for effectively handling escalated calls from customers
• Responsible for effectively handling pre-appointment calls which includes Basic Service Requests
• Responsible for effectively handling post-appointment calls which includes Cancelling Service Request/ Outside Autho
• Responsible for effectively handling general service calls which includes Systems and Appliances/Recalls
• Responsible for effectively handling payment services calls which includes Taking Payments
• Ability to learn the pre- and post-appointment Skills
• Ability to learn the general service skills and Chat/Social Media/Email requests
• Demonstrate social media experience to include knowledge of online social media networks
• Ability to learn the payment services skills
• Regularly required to
• Sit, stand and walk
• Speak and hear
• Use close vision abilities
• Lift or move up to 10lbs
• Stoop, kneel, crouch or crawl
• Adverse Conditions o Minimal

Customer Service Support for App Developers Resume Examples & Samples

• Serve as the first point of contact for providing App Developer program support via email and phone
• Regularly review all Developer Services support related web content ensuring information is current
• Ability to make sound decisions by identifying issues which requires escalation, report issues and problems by following the appropriate escalation channels
• Adequately communicate and work cross functionally with other support and escalation teams to ensure provider's needs are met
• Utilize all required tools and resources to effectively handle developer issues
• Make sound recommendation for content upgrades, edits, and revisions to knowledge base tools to enhance support experience
• Excellent written skill set with strong grammar focus
• Exceptional verbal communication skills
• Must demonstrate flexibility to cross train and support different departments
• Ability to work in a fast pace environment with minimal supervision

Customer Service Support Rep Resume Examples & Samples

• Respond to incoming calls/correspondence from customers
• Processing new orders
• Quotes / pricing information
• Confirm inventory/shipments- interact with plant where necessary
• Problem/complaint resolution

Customer Service Support Technician Resume Examples & Samples

• CPS- Currency Payment Solutions
• Hours of operation are 24/7
• We have associates working all shifts
• The CPS project is cash machines that are placed at businesses around the United States. This group does a lot of technical trouble shooting. They will have contact with internal employees in the field and also customers of the bank

Director Customer Service & Support Resume Examples & Samples

• Defines and escalates customer satisfaction and product issues as appropriate
• Provides a positive, cohesive company image when discussing the company, products, and management decisions, etc with the internal and external customer
• Share technical information with peers and internal customers within department guidelines
• Checks inquiries regarding item availability and clarifies order details
• Provides support to Account Executives
• Obtains and provides information about production and shipment of items
• Maintains customer accounts by keeping information up to date
• Assists internally in the processing of orders from receiving orders to confirming satisfactory delivery to the customers
• Assists customers with inquiries regarding item availability and order status including tracking information, packing lists, invoices, and POD’s
• Communicates with customers via email or phone regarding order status, account status and copies of sales documents
• Generates and submits proforma invoices
• Coordinates and communicates internally with Sales Representatives any details or clarification needed for orders
• Ensures that we provide quality customer service by having solid knowledge of the product and all other aspects of customer service
• Initiates the item return process which includes requesting return labels, coordinating pick up of merchandise and filing freight claims
• Follows up on the customer return process
• Requests replacement order and or credit
• Assists the accounting department in the collection of balances and payments
• Assists Sales in providing product information and placing orders for potential customers including freight pricing, generating quotes and sample requests
• Create, monitoring and troubleshooting of RA issues
• RA updating with required data (system hours, write up, QA data)
• Updating RSC’s with correct revisions of WI, Processes, Procedures
• Purchasing/tracking equipment (creating requisitions)
• Keep track of service lab inventory
• Assist creating/reviewing documents
• Assist with doc control to get new or updated documents released in RelDoc
• General Admin work
• Creation of shipping documentation and working with export
• Support material movements to RSC’s
• 1 – 3 years experience in service or production support roles
• Knowledge of PC software (spreadsheet, word processing) required
• Excellent interpersonal, written and verbal communication skills required
• Demonstrated ability to work both independently and within a team environment
• Detailed oriented and ability to research and resolve moderately complex issues
• Ability to work within a fast paced rapidly changing environment
• Ability to plan and organize workloads under limited supervision
• Technical background or willingness to learn technical skills
• Solicit information from sales channels on repairs
• Prepare Quotations for sales channels
• Expedite & schedule shop, vendors and factory
• Issue Purchase Order, Work Order and prints
• Other functions as assigned and necessary
• Prior customer service experience in a manufacturing/industrial environment required
• BS degree or equivalent experience
• 1-2 years experience with process controls, preferred
• Inside technical sales aptitude
• Ability to type a minimum of 35-40 words per minute
• Ability to type 35+ WPM
• Ability to navigate multiple systems and screens simultaneously
• Ability to research information using web- based tools
• Insurance claims and call center experience a PLUS!

Customer Service & Support Representative Specialty Lead Resume Examples & Samples

• Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
• Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others
• Responsible for timely entry of customer pick up credits and stand alone customer credits in operating system, supporting all business areas supported by the Customer Service Center (CSC)
• Processing of vendor returns in operating system, supporting all business areas supported by the CSC
• Responsible for providing a variety of administrative support functions to the CSC and CSC
• Business Knowledge/Distribution/knowledgeable desired
• Technical Skills/Desktop/PC Software-Microsoft Office developing required
• Assist Account Executives and Technical Service Specialists on pricing, scheduling and transportation issues
• Assist Facility Customer Service Specialists with day-to-day issues, tasks and potential job training
• May solicit the use of 3rd party services for customers by working with Waste Approvals, Operations and Material Handlers
• Research and resolve customer concerns and questions
• Interface with customers and operations to make sure job and projects are completed as requested
• Communicate with customers by phone, email or in person regarding profiles
• Prepare and transmit reports and waste shipment summaries
• Assist and provide support to sales representatives and their customers
• Maintain customer profiles and contract filing system
• Coordinate completion of profile forms, contract forms, collects deposits, prepare change of address records, and issues discontinuance orders
• Work with management and Accounting on invoicing and payment status
• Address envelopes for renewal and approval letters, and other daily correspondence
• Manage additional projects and assignments as requested by the Customer Service Manager
• Bachelor’s degree sales, marketing, environmental or related field
• Require at least 3 years applicable customer service experience in the environmental field or in a related area
• Knowledge of TSCA, RCRA, HAZMAT, and OSHA regulations
• NO THIRD PARTIES OR RECRUITERS PLEASE.**
• Utilizes clear and concise verbal and written communication skills
• Excellent telephone etiquette and types 40 wpm
• Sells complete packages, upgrades services and saves customers from downgrading or disconnecting
• Thorough knowledge of cable product, programming choices, and prices
• Able to explain benefit of program and/or service to customer
• Has thorough knowledge of system’s cable prices, programming choices, and installation scheduling and procedures
• Utilizes computer to retrieve and correct billing errors
• May manually type up a new statement for the customer or follow-up with written verification of billing errors
• Able to speak clearly when dispatching, and performing receptionist functions
• Must be able to type 40 wpm, use 10-key and perform data entry
• May perform customer mail, balance payment batches, and enter same into billing system
• Uses computer, data entry, and 10-key skills to balance payment batches when entering data into billing system
• May lift and carry converters
• Utilizes computer to bill and post accounts
• Associates or Bachelor's Degree preferred
• At least 2+ years professional experience in a related Customer Service position is preferred
• Flexibility in scheduling to adjust to business needs
• Position is Full-Time (40 Hours per week)
• Business needs may require shift flexibility, however shift changes are typically kept to a minimum
• Hours of Operation range from 7:00am -11:00pm, Sunday-Saturday
• Experience using Microsoft Excel is required
• Ability to handle a high volume of calls back to back throughout the day
• Ability to multitask effectively to allow individual to provide maximum productivity to the team, through efficient and effective use of time
• Experience in processing order requests is highly beneficial to the role
• Must exhibit strong communication skills, verbal and written, too allow individual to communicate effectively via the phone and via email responses to internal/external customers
• A high level of professionalism is required for maximum customer satisfaction and team member benefit
• Must exhibit a positive attitude
• Loyalty to roles and jobs
• Attention to detail is a necessary component in any customer service role
• Very strong listening skills, and ability to learn on the fly are also key competencies needed for this position
• Experience handling complaint resolution
• Follow-up on shipping/tracking information, Proof of Deliveries, orders shipping from mills, send copies of invoice to AP for billing. Assist in resolving AP discrepancies on direct PO's
• Assist in updating System tools
• Match Vendor Confirmations/Acknowledgements to Purchase Orders to ensure accuracy
• Providing Customers with Price List, Sales Usage History, or other requests
• Ability to recognize problems and resolve them or raise issue as required
• Adaptable to change
• Multi-tasker

Senior VP Customer Service & Support Resume Examples & Samples

• 15+ years of relevant overall business experience and 10+ years leading a customer services and support organization in the IT systems and/or software market, with emphasis on business-to-business environments. Network/telecommunications industry experience highly desirable
• An engineering background with product development experience is a strong plus
• Global business experience including understanding of tax, customs, and cultural norms around the world
• Proven general management capabilities and P&L management experience and expertise in the context of a $1 billion dollar service business within a larger hardware/software systems company
• Understanding of best practices in balancing services profitability and pricing practices with company goals to expand product market share in a highly competitive marketplace
• Experience in supporting a broad range of customers, from mid-size enterprises to the largest telecommunications service providers and web services organizations in the world
• As Juniper’s portfolio broadens to incorporate greater stand-alone software content, professional services will play in increasingly prominent role as a source of revenue but more importantly ensuring customer success with Juniper solutions. Thus, the ideal candidate will have considerable experience growing professional services as a line of business within a technology product company and generally leading transformative change
• Broad based experience with services sales and delivery via direct, single tier reseller, and two tier distribution models. Includes direct services delivery by Juniper via resale, as well as partner-delivered L1/L2 services with Juniper back-up
• Demonstrated experience leading a corporate quality organization, maintaining TL9000 certifications, and championing enterprise-wide quality improvement highly desirable
• Must be a prolific communicator with excellent written and verbal communications skills, equally at home addressing large internal and external audiences. In particular, this includes leadership of executive communications in escalated customer situations
• Strong understanding of the technology product development lifecycle and its relationship to a companion services and support product lifecycle
• Ability to lead a multi-year strategic plan for services and support strongly aligned with company direction. Nuanced understanding of the mega-trends influencing contemporary IT and networking industry and how those trends reflect on the needs and behaviors of customers and partners
• Very strong execution skills, an operational orientation, and attention to detail are essential to the role
• Ability to lead, motivate, and inspire both executive level leaders and working level colleagues to deliver an outstanding customer experiences, going ‘above and beyond’ as required while simultaneously delivering on KPIs and financial metrics
• Strong financial management skills, including a solid understanding of GAAP accounting principles
• Automation and IT tooling is essential to the effective, efficient, and financially sound operation of a large service and support organization. Therefore, a strong background in and understanding of enterprise IT is highly desirable
• At Juniper what we accomplish is important, but how we accomplish it is equally critical. The right candidate will be oriented to internalizing and operating in a manner consistent with the Juniper Way
• Juniper is a relationship-oriented company. Successful candidates will be skilled at influencing across organizational boundaries, working as part of cross-functional teams, and demonstrating an ability to achieve results through collaboration with teams that are not in the SVP’s direct reporting line
• Solid understanding of TL9000, contemporary approaches to corporate quality management, and quality tools will be important to the role. Relevant certifications in quality management are a plus
• Good telephone skills and interactive skills
• Be able to resolve issues under the guidance of our policies, processes and internal controls
• Acute attention to detail and ability to multitask effectively
• Team player and flexible to assist others when workload is high
• Must have good PC skills and comfortable with MS Office Applications
• Excellent organizational skills will also be required and work independently in high pressure situation
• Review emails, letters, and faxes received on a daily basis
• Provide one- touch support in resolving customer issues
• Must work efficiently in multiple applications in order to support customer issues across all areas of the business
• Constant communication with internal/external customers and multiple departments to deescalate concerns and to resolve issues
• Provide formal written communication to internal/external customers summarizing the team’s efforts and results
• Will be required to support various projects in an effort to resolve time sensitive issues
• Two (2) or more years of customer service experience in a customer contact environment
• Ability to type effectively and efficiently, PC experience required
• Proficient use of Microsoft Applications such as Excel, Word and Access required
• The candidate must have demonstrated communication, probing and coaching skills
• Must be able to perform multiple tasks simultaneously in a high volume department
• The candidate must possess strong decision making skills and the ability to problem solve effectively to identify problems
• Responds to inbound and outbound requests involving products and/or services
• Achieves expectations for all defined performance and quality metrics
• Manage competing priorities
• Help others on the team when asked to do so by Leadership Team to help maintain customer satisfaction
• Utilized for new hire support at the direction of Leadership Team
• Professionally investigates and resolves customer concerns
• Consistently maintains a positive attitude
• Contribute to project teams as assigned
• Appropriately discusses and promotes Siemens services and products based on customer needs
• 2-5 years of experience in customer related role
• Demonstrates strong communications skills
• Resourceful, analytical and adept at making decisions and multi-tasking during fast-paced and stressful situations
• Works as a member of a team and displays flexibility adaptability to change
• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity
• Responsible for providing a variety of administrative support functions to the CSC and CSC management team, including but not limited to coordination and resolution of credits which could result from: DMS (Deduction Management System) and OCD (Outstanding Customer Deductions) issues. Developing and maintaining OS&D (Over Short and Damaged) spreadsheets. Faxing customer PODs, and general faxing, copying and distributing of documents
• Work with customer service representatives to track and review direct orders to ensure timely billing to customers
• Thorough analysis of billing and credit reports, identify process improvement opportunities to increase billing and credit accuracy and positively impact cost containment initiatives
• Manage consignment programs as assigned
• Serve as the primary backup for setup and management of consignment customers and items
• Back up peers in team to cover vacations and sick time
• Maintain all required spreadsheets and measurements as required by management
• Degrees/Business Administration/Bachelor’s Degree/desired
• Functional Experience/ Administrative Experience/ 3 Years required
• Application Skills/Use/MAX proficiency desired
• Application Skills/Use/eBusiness – xpedx.com proficiency desired
• High School Degree or equivalent combination of education and experience
• 2+ years related experience in a customer service role
• Computer proficiency and experience with Microsoft Outlook Excel and Word
• Ability to handle multiple tasks and priorities
• Experience and/or working knowledge of Tandem/OFFIS and Siebel
• Proven problem-solving skills
• Solution orientation

Customer Service Support Specialist Rma-temp to Hire Resume Examples & Samples

• Ensure that all replacement product shipped is the correct product, is shipped timely, and arrives undamaged. Assist customers when any issues arise
• Communicate with customers who have not returned product within the specified time period, by preparing reports for management on existing delinquencies and actions taken to remedy them. When product is not returned, ensure that financial action (such as charging credit cards) are taken
• Assist customers with all logistical needs, including providing tracking numbers of shipped product, current status of shipped product, and performing the necessary steps when pick up is required
• Respond to all customer inquiries regarding RMA Status such as replacement expected delivery dates, instructions on returning defective product, and ensure that they receive prompt technical support if necessary. These inquiries will come via email or telephone calls with customers
• Understand and utilize, when necessary, all escalation paths within the organization, whether it be of a technical or customer relationship nature
• Participate in continuous improvement activities as requested. Provide input to ensure customer service processes are documented and procedures remain accurate and current
• Assist Technical Support staff with customer relationship issues including inquiries about stock, shipments, policies, etc. Log and maintain accurate notes/comments in the RMA system as well as the Salesforce case management system (CRM)
• Provides various status reports, such as out-of-stock and delinquency RMAs on a weekly basis
• Ability to read, write, and understand English
• Ability to maintain acceptable standards of office conduct
• Ability to come to work demonstrating timely and regular attendance
• Ability to handle stress effectively
• Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
• Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
• Ability to apply critical thinking skills and natural curiosity to the investigative and problem-solving process by extracting and analyzing relevant information from various systems and drawing accurate conclusions to resolve issues
• Demonstrated strong organizational skills with the ability to multi-task in a fast paced environment
• Demonstrated ability as a self-starter able to work effectively in a team environment
• Understanding of other organizational teams
• Other Operations teams
• Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
• Ability to actively participate in team development and team-oriented processes
• Physical ability to use computer hardware/software required
• 2-4 years of prior relevant customer service experience required
• Associate’s degree or equivalent experience desired
• Previous experience using a personal computer with a Windows operating system required
• Microsoft Office Suite and skills including the ability to analyze data using Excel and report on it to various audiences
• ERP (Enterprise Resource System) experience preferred
• CRM (Customer Relation Management) system experience preferred
• Experience using 3rd party websites (Repair depot)
• Speaking to existing customers
• Commitment to answer the call, fax or email in a timely manner
• Ensure timely resolution of queries/complaints/ loss/ damage/Back On Hires Liaising with all parts of Speedy to ensure customer satisfaction is exceeded
• On hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, etc
• Ensure accuracy of information within all systems
• Providing details of any major site closures or orders placed
• Selling the benefits of new products and attempting to up-sell existing products
• Actively looking to make improvements both personally and for the business
• Actively suggest improvements and better ways of working
• Capable of developing strong relationships
• Competent levels of IT understanding
• Strong analytical and problem solving skills combined with excellent communication skills
• Able to deliver excellent customer service, externally and internally
• Works with Customer Service Specialist on account base
• Work multiple reports to assist in meeting customer expectations, including but not limited to: open order reports, DFR issues, Open Directs, cost issues, deviations
• Assist Specialist in processing credits, obtaining PODS, NOAs and other types of issues
• Part of on boarding team for their customer base
• Complete and follow up on PAFs/SAFs
• Create order guides
• Identify customers who are not taking advantage of UWW tools, i.e. eCOM
• Communicate with external customer as appropriate regarding orders, issues, or opportunities
• Follow-up on shipping/tracking information, order ship with mills, send copy's of invoice to AP for billing. Assist in resolving AP discrepancies on direct PO's
• Assist in updating Unisource tools including but not limited to Salesforce and Pricing Contracts
• Receive, distribute and ensure orders are entered into system in a timely manner
• Communicate discrepancies to CS specialist and work with Specialist to correct any/all PO issues
• Other related duties and responsibilities as required or assigned
• Strong understanding of Unisource products, services, processes and procedures
• A college degree or equivalent is preferred

Customer Service Support Temp-to-hire Resume Examples & Samples

• Respond to incoming inquiries, telephone and/or written from providers
• Actively participate in Company operational and ongoing training
• Comprehensive reading and interpretive skills
• Ability to maintain professional telephone etiquette in a variety of call situations
• The addition and deletion of new and obsolete parts on SAP
• Control of the sign off process of new part numbers through Q-Pulse
• Weekly reporting of KPI metrics showing volume of work and delays – highlighting key areas for improvement
• Ongoing enhancement of existing part numbers including ECCN Codes, RoSH compliance data, Conflict Mineral status and Weights / Dimensions
• Enhancing customer contact information stored within Salesforce
• Ensuring the price book is regularly updated
• Ensuring all distributor POS data is received on a monthly basis
• Monitoring of No-Bid RFQ’s from the customer service department
• Monthly reporting of KPI metrics showing volume / value and reasons for lost business, identifying any trends
• Assisting the customer service co-ordinators / Bedlington Commercial Planner at times of peak demand, holidays or sickness
• We pride ourselves on ‘doing the right thing’ – this includes everyone’s Health and Safety responsibilities
• Audits Purchase Orders for accuracy and ensure timely accurate payment and/or closure with some guidance as needed
• Communicates with internal & external customer regarding purchase order and invoice/payment accuracy
• Performs purchase order verification and processing in accordance with established policies and procedures with some supervision
• Serves as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management
• Interfaces with multiple internal departments to maintain the integrity of functional data
• Drives business results by meeting set metrics for credits, parked, blocked and open
• Research and appropriately responds to basic accounts payable issues with added assistance when -needed
• Accurately answer, complete and respond to customer requests via the group email box in a professional manner throughout scheduled assigned day with peer and management assistance as needed
• Create and manage Field Approval Requests via designated tool or email
• Consistently complete and sign all training documents prior to set due dates
• Assist with fiscal end-of-period close, ensuring accuracy of credits recognized and invoice receipts for revenue billings
• Ensures purchase orders meet regulatory procedures and guidelines with some expected auditing errors
• Enhances Philips profitability and growth through achieving the department's goals and objectives
• Requires High School Degree or Equivalent and 1+ years experience in administrative or customer support services, banking or other related experience
• A combination of education and experience may meet requirements
• Basic knowledge of banking, bank products and services
• Ability to multi-task. Solid customer service, interpersonnal and communication skills, both written and verbal
• Working knowledge of Microsoft Office software and other business software
• Good problem resolution skills
• You must be fluent in Swedish and English in speech and writing, and knowledge of other Scandinavian languages especially Finnish is an advantage
• You must be service and sales minded both to our customers, both external and internal and to the external organization
• You have a good knowledge of order processing and customer service from previous jobs - preferably across borders
• You have IT flair and is an experienced user of MS Office package - mainly Excel, Word & Outlook
• You are proactive, positive, flexible and solution-oriented and provides a stabile work
• You are enterprising and self-motivated - and can work independently in a team

Customer Service Support, Senior Resume Examples & Samples

• Years of Experience: 2 - 3 years’ experience
• Job Experience: Experience in a customer sales order processing
• Educational: Bachelor’s degree in commerce, science etc
• Creating and maintaining of Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
• Places orders, provides information on part pricing and availability, order status, and delivery information
• Communicates responses back to internal customers through APROPOS tool
• Perform transactional activities in ESKER & WINSHUTTLE tool
• Follows up on urgent orders to ensure they have shipped
• Prepare weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators) and Operational Metrics
• Working knowledge in SAP R/3 SD Module and Customer Service Order Processing
• Basic understanding of order management processes
• Strong analytical, problem solving and system skills
• Demonstration of customer service skills
• Troubleshoots problems and provide resolution that is both beneficial to the customer and meets Lam’s guidelines for resolution
• Excellent verbal and written communication skills, able to communicate cross-functionally
• Experience in aftermarket Spares Operations or Automotive

Inbound Sales & Customer Service Support Resume Examples & Samples

• Answers inbound calls to deliver world class customer service by building customer satisfaction & loyalty while enhancing customers’ experience through upselling products and programming
• Makes arrangements for the installation, removal or change of customer’s services or equipment
• Present offer and/or sell additional products and services on every call
• First call resolution of customer issues/inquiries by identifying the best solution and utilizing all resources, tools and technology provided by the client and contact center
• Consistently achieves sales metrics, call quality scores and customer satisfaction goals
• Enhance the customer experience by proactively staying abreast of client product, services and policy changes in order to provide information on new products
• Obtains, establishes and assesses customer credit information using judgment regarding extension of time, payment adjustments
• Excellent verbal and written communication skills including proper grammar and ability to accurately type at least 40 words per minute
• Strong evaluation and problem solving skills
• Demonstrated proficiency with using data-input systems and applying computer applications (e.g. operating systems, browsers, phones and searching an information database)
• At least 6 months of previous sales and call center experience required. Previous customer service experience preferred
• Ability to promote and/or sell additional products and services to the customer
• Ability to overcome customer objections while maintaining a positive attitude
• Working knowledge of all forms of home/personal technology including video, wireless, mobile devices and broadband
• Ability to interact and maintain a positive approach when communicating with customers, peers and supervisors
• Ability to handle difficult interactions and deescalate as needed

Remote Customer Service Support Resume Examples & Samples

• Responsible for processing the help requests before and during the audio conferences calls on multiple platforms while ensuring adherence to established corporate and departmental policies and procedures
• Accountable for assigned calls/bridges, answering questions about the conferencing, troubleshooting, and escalating when necessary, while providing excellent customer service
• Create and update trouble tickets/cases and track customer issue to determine the root cause and find a resolution
• Resolve audio disturbance isolation (e.g., echo, static etc.) in a timely and accurate manner
• Resolve technical issues while troubleshooting for basic conferencing services which will include audio conferencing
• Assist with feature and functionality issues as requested
• Adhere to escalation procedures to support groups
• Successfully complete training classes and cross-training, as necessary
• Handle all communications with a sense of urgency and professionalism
• Exercise exceptional customer service skills in an effort to optimize each contact with the customer
• Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
• Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
• Maintain required documentation in an accurate and timely manner using established systems
• Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
• Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
• Establish and maintain a professional relationship with internal/external customers, team members and department contacts
• Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided
• Minimum six months customer service experience preferred
• Receive permit requests from customers and process with individual States/Provinces
• (orders are generated via phone, fax, web)
• Validate routing
• Validate permit orders for completeness and accuracy
• Thorough knowledge of our internet web application to assist customers with their orders
• Follow‐up with customers and States/Provinces on permit status, issues with permits, etc
• Perform status checks each hour
• Handle or escalate complaint or “problem” issues to Team Lead and Permit Supervisor to ensure proper follow‐up (both EFS and the customer)
• Communicate in a polite and professional manner the permit issues with team members via instant messaging, e‐mail, verbally, and/or via phone
• Position is full time Monday through Friday, and a rotating Saturday shift, and requires
• Perform quality assurance procedures and close permits, ensure the customer receives the product without error
• Consumption invoice: to enter usage of stock sent by customers and connect consumed batches according First In First Out principal
• Stock reconciliation: to complete reconciliation spreadsheet based on consignment stock IFF and customer stock report
• To analyze stock differences and consult customer contact in order to agree on an action plan for resolution
• To participate in scheduled physical stock counting at customer locations
• Prepare reporting for internal distribution
• To initiate/propose improvements
• Bachelor’s degree and at least 2-5 year of experience in a similar position
• Excellent verbal and written skills in English are essential. French, German is a pre
• Excellent communication skills are crucial and a high level of professional behavior is required, both internally and externally
• Accurate and good administrative skills

Customer Service & Support Manager of Aftermarket Sales & Services Resume Examples & Samples

• Manages the daily operations of customer support activities by prioritizing and scheduling work assignments with each Product Line Customer Service Representative
• Develops, implements and monitors standard procedures for the timely and accurate processing of quotes and orders to ensure minimal response time and on time delivery
• Coordinates the annual customer service survey and conducts routine department meetings
• Ensures quotes and customer orders comply with company guidelines
• Plans and manages activities for assigned employees while coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
• Participates in the development of customer bids and review of customer contracts
• Manages and actively participates in the planning, attraction, selection, retention and development of personnel including interviewing, performance appraisals, and promotion recommendations
• Maintains the strict confidentiality of sensitive information
• Ensures the parts and services catalog are up to date and relevant
• Ensures inventory levels are relevant to business needs via accurate forecasting
• Reviews market analysis to determine customer needs, price schedules, and discount rates
• Assists with sales forecasting activities and determining sales objectives
• Assists with strategic and tactical plans to improve sales and margins for products
• May participate in customer events
• Develops and delivers presentations to key clients in coordination with sales representatives
• Ensures compliance to Department of Commerce Export Administration Regulations (EAR) and Department of State International Traffic in Arms Regulations (ITAR)
• Typically requires a bachelor’s degree in business administration or related field and eleven or more years of progressive sales or customer service experience in the product field with at least five of those years in a management role. Equivalent professional experience may be substituted in lieu of education
• Ability to obtain and maintain a Security Clearance is required
• Must demonstrate sound leadership and business judgment skills including organizing, planning, budgeting, scheduling and coordinating workloads to meet established deadline or milestones; and the ability to understand new concepts quickly and apply them accurately throughout an evolving environment
• Must possess (1) the ability to resolve complex management and technical problems; (2) strong verbal and written communication skills to accurately document, report and present findings; (3) strong interpersonal and team player skills to effectively interface with all levels of employees, management and outside representatives; (4) the ability to maintain the confidentiality of sensitive information; (5) the ability to work independently and lead in a team environment is essential as is the ability to work extended hours and travel as required, and, (6) good computer skills (Proficiency in Microsoft Office applications, SAP experience preferred)
• Provides direct support to Field Sales in new account set up in appropriate information technology applications
• Participates in development of new application protocols, and coordinates technology transfer to processing site personnel
• Identifies the accuracy of phlebotomy/processing site invoices to ensure disbursement is true
• Supports the management of vendors providing courier service to Field Sales including set up and maintenance
• Actively interfaces with Laboratory Operations, Commercial Operations, Customer Support, and Field Sales to assure the integrity of the chain of custody of patient specimens from point of sampling to reporting of result

Lead Customer Service Support Resume Examples & Samples

• Act as departmental SME in order to provide guidance, direction and assistance to the Customer Services Specialists and Lobby Specialist. Research and answer unknown benefit or procedural questions
• Assist Customer Services leadership in workforce management activities, including scheduling, time off review, queue management, and forecasting and providing administrative support
• Maintain working knowledge of all responsibilities of the Lobby Specialist and call center specialist to provide education, training, efficiency and service to the specialists or members if needed
• Assist with various corporate process planning, departmental projects and member enrollment periods and other outreach activities
• Provide support to Customer Services Training & Quality team to identify procedural information necessary for the ongoing development of the Client Services Specialists
• Provide the staff and department management team with additional leadership support and assume an acting role in the absence of the Department Supervisor as assigned, including attending meetings with or on behalf of the supervisor and/or manager
• Perform all duties and responsibilities of a Customer Services Specialist
• Maintain, analyze and schedule departmental statistical reports and surveys in a timely manner making recommendations for improvements as needed
• Assist department leadership with external vendor management projects within Customer Services
• Liaison for all system operations in order to partner with internal and external customers to resolve any issues, provide information for system updates and implementations, submit PCR, and communication with IS Helpdesk
• Assist with monitoring the Lobby Specialist in boxes on a weekly basis to ensure that Lobby specialists are responding to inquiries in an appropriate and timely manner
• Lead projects that support Customer Services business model activities. Ensure that all support and services delivered to internal and external customers are completed with high quality and in a timely effective manner
• Associate’s Degree or minimum of four (4) years of customer service experience in a call center environment may be considered in lieu of degree
• At least two (2) years’ experience in a client service or customer service role within the last three years
• At least one (1) year of working experience with HMO/PPO/POS/ Federal Employee Health Plan and traditional health care delivery systems, benefits and riders, eligibility and Direct Pay programs and rates
• Must be able to manage multiple priorities
• Must have good judgment interpreting policies and procedures
• Must have strong logic and problem solving skills
• Must have demonstrated leadership skills
• Must possess a high degree of maturity, poise, flexibility and good judgment in responding to inquiries from customers
• Must have well-developed human relation skills including maintaining confidentiality
• Must be able to work in a stressful environment
• Must work well independently and as part of a team
• Working comprehension of PC input and maintenance functions
• Knowledge of Health Alliance Plan benefits and riders, eligibility and Direct Pay programs and rates preferred
• Understanding of the functions of departments requiring interaction with Client Services
• Familiarity with the administration, policies and procedures that apply to the guidelines of the Centers for Medicare & Medicaid Services (CMS)
• Strong knowledge of PC input, windows environment and maintenance functions
• Basic understanding of HMO/PPO/AHL and traditional health care delivery systems
• Must be able to work flexible shifts
• Daily interaction and communication with multiple partner accounts
• Reviews contracts submitted through Sales Force or other manual routes – Determines if the correct information has been entered and completed on the application/contract itself and if the correct support documentation has been attached
• Works with the credit and onboarding teams to make sure that the customer is receiving cards, has documentation/data needed for credit approval, etc
• Assists with questions from the partners on application submittal
• Liaison between the partner and production if issues are found in the application
• Maintains comprehensive knowledge of the various systems and partner specific program. Keeps abreast of issues or changes that could impact partner expectations
• Other assigned duties as necessary
• Communication - able to build rapport over the phone with external partners and in person with internal customers and peers
• Excellent product and process knowledge
• Can identify customer needs and assist as needed
• Time management and work prioritization
• Organization and multi-tasking skills
• Sales Force skills preferred
• Handles complex or unusual situations with ease
• Identifies and takes action to improve process or situation
• Must pass a successful background investigation

Manager, Customer Service & Support Resume Examples & Samples

• Seek advice/feedback regarding priorities
• Respond to day-to-day changes in priorities, workloads and assignments and take action to decrease accounts receivable and increase cash collections
• Coordinate assigned staff’s daily activities including making work assignments, ensuring that work is completed
• Monitor employee performance, (e.g., enforcement of standard operating procedures, measuring, monitoring and providing feedback regarding productivity and quality)
• Recommend overtime and forecast staffing, based on the workload of department
• Develop subordinate staff proficiency by providing individual and team training
• Hire, promote, and terminate employees per Company policy
• Address and resolve employee relations issues with the assistance of Human Resources
• Perform payroll functions to ensure timecards are prepared accurately and timely
• Comply with all employment laws and support affirmative action/equal opportunity and diversity goals. Document production, quality and quantity of work for each employee
• Adhere to and comply with information systems security. Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems
• Adhere to all company policies and procedures
• Mentor employees, conduct performance evaluations, counsel and provide corrective actions to assigned personnel, and work to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotions. Responsible for compliance with and enforcement of company/department policies and procedures
• Document production, quality and quantity of work for each employee
• Process all legal and collection agency requests for reductions when the request exceeds 15% of the billed amount for account assignment
• Prepare documentation and attend court hearings pertaining to billing related complaints
• Review all paperwork, (e.g., adjustment requests, refund requests, CSR account reviews, collection agency account requests) prior to submitting to appropriate department for additional processing
• Assist in the resolution of elevated patient calls
• Track and log complaints and develop improvement plans
• Review weekly, “Private Pay Account Receivable” reports for trips assigned and process per policy
• Monitor telephone reports and ensure telephone system is working properly for all calls
• Communicate a willingness to help others succeed
• Demonstrate and promote a spirit of teamwork and cooperation
• Convey and inspire a sense of competence and commitment
• Use initiative to learn new skills, enhance personal knowledge and improve communications
• Demonstrate the ability and encourage others to work well with team members
• Assist other teams and departments in improving inter- and intra-departmental functions
• Convey a sense of “can do “, “team spirit” and “inspirational” behavior
• Convey an attitude of intolerance for unprofessional behavior
• Set example of friendly, helpful “firm-but-fair” management and leadership for subordinates
• Develop and sustain excellent working relationships with AMR professionals, (e.g., Operations, Business Development, Sales and Finance), as well as with the Company’s clients, payors, consultants, banks and financial intermediaries and government agencies
• Provide employees with feedback that is accurate, objective, timely, constructive and diplomatic
• Provide instructions in a clear and concise manner, in oral and written form
• Prepare and/or analyze data on reports and other sources and identify pertinent information
• Use good judgment and arrive at logical conclusions
• Inspire and motivate team performance to meet or exceed established standards for productivity and quality
• Effectively and properly evaluate workload, prioritize and distribute work assignments to staff, based on business need
• Perform duties and handle large volumes of work, while working under pressure within tight time constraints, in an environment of changing and competing priorities
• Understand, distill and communicate issues, challenges and solutions across departmental and divisional boundaries
• Write and speak clearly, distinctly and concisely
• Learn and understand the challenges and work processes of other functional areas
• Medical/Medicare/medical transportation (patient care issues, how patients are transported by ambulance, required documentation, common issues which arise during transport and/or billing)
• Rules/regulations of Medicare/Medicaid and other government payors as well as commercial insurers and specialty contracts to ensure accurate and timely billing and payment of claims
• Medical and insurance industry terminology
• HIPAA, Sarbanes-Oxley and other critical governmental regulations
• Management principles
• EVHC/AMR business models
• Call center and/or collections agency processes
• Recommend enhancements for workflow improvement
• Maintain fluency with (working knowledge of) various tools
• Monitor Service Now ticketing system to organize workflow
• Ensure employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Prepare and submit performance reports
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Three plus years of supervisor experience
• Outstanding organization and leadership skills
• In-depth knowledge of IT Concepts
• Strong critical thinking and analytical skills and ability to think “out of the box” required
• Knowledge of the following systems - Empower Loan Origination System, Microsoft Office Products, ServiceNow
• Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Handles escalated issues
• Five plus years supervisor experience or relevant working experience
• Knowledge of Mortgage Operations and/or Home Equity Operations required

UK Customer Service & Support Team Leader Resume Examples & Samples

• HNC/HND or equivalent in Mechanical/Electrical Engineering discipline
• Good understanding of diagnostic techniques for both electrical, mechanical and software disciplines
• Understanding of the management processes required for the practical application of a robust, cost effective and timely service and support provision
• Experience as an engineer within a customer service role, ideally at a senior level within a capital equipment environment and experience of supporting a predominantly overseas install base
• Customer focused, technical orientated engineer with experience of working within a fast moving technical service environment
• Degree qualified of equivalent in a Mechanical/Electrical Engineering discipline
• Experience of force measurement technologies
• Experience of managing/supporting a customer service function with a large overseas install base – particularly SE Asia, Japan and USA
• Proven success in a similar role
• Highly motivated individual that can lead by example as well as being a key member of the team
• Can do attitude, with customer focus as their primary objective
• Operational Analysis – metric based performance improvement experience
• Ability to organise and prioritise workloads
• Excellent communicator with the ability to communicate at all levels and between departments, including worldwide distributors
• Proactive and the ability to make decisions and find solutions
• Team builder and team player
• Good financial understanding
• Ability to work under pressure and to tight deadlines
• Assist customers with business and consumer products and services, including but not limited to online products and services
• Deliver a high percentage of first call resolution by ensuring product and service knowledge tools are fully utilized
• Competent, confident, empathic service delivery that ensures customer knows we care about their issues and take action to resolve to their satisfaction
• Resolve issue by utilizing multiple systems for research, solution management and relationship and product reporting
• Understands and adheres to all Western Alliance Bank policies, procedures and regulatory compliance
• Coordinates with internal business areas, technical, operations, product, sales, etc. to service customer requests in a timely manner
• Timely communication of critical issues to appropriate management
• Complete all trainings promptly with satisfactory testing results
• Contributes to building a positive team spirit
• Provide professional, confident, empathic customer service
• Adjusts performance quickly based on management feedback and coaching
• Bachelor Degree preferred or High School Diploma with at least 3 years of relevant experience
• 1 to 3 years bank operations and/or cash management experience
• 1 to 3 years’ experience in a call center or financial/banking environment
• Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
• Track shipments’ estimated time of arrival and delivery information and update company software and the carrier
• Monitor clearing email to clear shipments as they arrive and provide main point of contact for moves, both internally and externally
• Monitor email for new shipment offerings and monitor quality scores and verify accuracy
• Secure customer payment, including verify method of payment, credit card annotation and confirm any and all information provided from the customer and ensure the agent has the accurate information
• Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment
• Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
• Proactively coordinate with customers and claims to rectify any damages that may occur and communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
• Speaks with customers, patients and stakeholders in a pleasant and professional phone voice; Communicates appropriately and clearly with department leadership, co-workers and customers/patients
• Performs all components of call processing for inbound and outbound contacts; Documents calls in applicable system in a timely and accurate manner and as prescribed by current standards and policies
• Ensures performance and quality standards are met
• Is receptive to constructive feedback and coaching; Demonstrates the ability to be kind, compassionate, considerate, approachable, friendly and open minded
• Provides superior customer service to internal and external customers and patients
• Supports the vision and strategy of the contact center, positively promotes the services offered, and elevates issues to contact center Leadership as appropriate
• Suggests ideas for positive changes to department policies and procedures
• Practices and adheres to "Code of Conduct"
• Maintains confidentiality and HIPAA compliance on all internal and external channels
• Complies with documented attendance/punctuality policies
• Manage customers order through entire process
• A minimum of 5 years customer service experience
• EDI order transmission experience
• Proficient in MS Office – Word, Excel and Outlook
• Ability to escalate as required and have a high-level of responsiveness
• Organizational skills and ability to adjust to changing priorities
• The ability to make rapid and productive decisions
• Flexible and detailed oriented
• Ability to manage cross-functional team interactions on all company levels
• The ability to work independently and multi-task
• A college degree
• Inbound phone support for repair facility customers, particularly as it relates to major program initiatives
• Outbound phone campaigns to assist repair facility customers with new solution onboarding and implementations
• Works closely with Project Managers and Customer Success Managers to understand customer needs and define roll-out strategies
• Own and review project implementation workflows to identify opportunities for cross-functional synergies
• Highly motivated, energetic, organized
• Comfortable with technology and enterprise software
• Results oriented team player
• Bachelors’ degree a plus
• Enter, maintain and process customer orders
• Manage daily SAP reports to ensure customer satisfaction
• 1-3 years related customer service experience
• Strong computer skills, knowledge in Windows 7 applications
• Minimal travel is required
• Able to multitask
• Associates Degree, 2-5 years related customer service experience
• Ensures billing parameters match the customer’s Contractual Agreement as applicable
• Document / verify requested changes to customer billing parameters
• Provide internal/external communication on accounts billing status discussions via meeting(s), conference calls and written communication
• Maintain documentation in designated centralized customer file
• Utilizes multiple TycoIS systems to ensure accurate billing of invoices
• Use creative techniques and flexibility to provide any specialized billing requests of the customer within TycoIS systems
• Review and contribute to daily, weekly, and monthly reports
• 3-5 year Billing experience
• 3-5 year Customer Service experience
• Experience in high volume invoicing call center or similar environment
• Intermediate computer knowledge, specifically Microsoft Office Suite
• Reporting Skills
• Strong Customer Service
• Intermediate Microsoft Office Suite with Intermediate Excel skills
• Organization
• PC Proficiency
• Deadline-Oriented
• Research Skills
• Thoroughness
• Must be able to understand and prioritize to meet deadlines
• Assists with the organization of sales information/data, and supports the Customer Service Manager. Support will include customer service activities for multiple EAS, Aerospace and Defense locations and product lines, including formulation of sales reports, tracking/updating sales and project details, searching government websites for business opportunities, routing of customer calls and emails as well as various other administrative tasks as required
• Process and screen request for quotations (RFQ’s) and assist in the preparation and submission of price quotations and proposals
• Provide support for inquiries received via phone and Web site to ensure customer inquiries are promptly addressed
• Prepare and submit customer quotations, solicitations and proposals with guidance from sales leads
• Serve as initial point of contact for customer warranty claims
• Review and maintain records related to government and OEM contracts
• Maintain an organized filing system and update sales databases as required
• Support export control administrative requirements such as screening customers against Denied Parties lists, completing US State Dept. and US Dept. of Commerce submissions and other required export filings
• Maintain annual government registrations such as SAM.Gov and DDTC
• Process annual reps and certs for OEM’s and government prime contractors
• Monitor customer ratings and supplier performance as directed
• Set up new customer accounts and facilitate the processing of changes to customer accounts as required
• Maintains confidentiality in the handling of sensitive and proprietary business information
• Prepare and process legal review submissions and NDA’s; and maintain legal file database
• Assist with preparation of month-end reports as appropriate
• Associate’s Degree preferred, but will consider substantial customer service, sales, or administrative support experience in lieu of a degree
• Ability to read, analyze and interpret policies, guidelines, financial reports, contracts, and other formal documents in English. Excellent oral and written English skills required
• Good math skills required
• Proficient in Microsoft Office, including Word, PowerPoint, Excel, and Outlook
• Familiarity with Government contracting is a plus

Customer Service / Support Representative Resume Examples & Samples

• Establish, develop, and service new customer accounts
• Support Supply Center Team in attaining the overall goals and objectives of the business unit
• Ability to learn and embrace new technology
• Assist in achieving 100% policy compliance
• Preferably 2-5 years experience in a retail/wholesale environment with a demonstrated success working with customers

Temporary Customer Service Support Resume Examples & Samples

• Perform system analysis and audit of RMA/Exchange/Cancelled Line calculations, business rules and system functionalities
• Log returned checks, obtain valid address information and update profile data
• Monitor, research, respond and reissue all received requests for commission reissues
• Maintain proper documentation on all reissues, exception and escheated payments
• Investigate credit card transactions and work directly with financial institutions to locate funds or release authorizations
• Assist with 1099 Year End Activities and B-Notice Solicitations, periodic TIN Matching
• Track garnishment, input to the system and mail checks to legal entities
• Create training documents for customer service distribution for all countries
• Strategically analyze system and user processes and assist with system process improvements
• Assist supervisor, accountants and Controller in special projects and month-end close
• Frequent communication with cross functional, internal teams in addition to external communications with Consultants, Vendors, Banks & Credit Card companies
• Two years’ high-level customer service experience
• Build strong relationships with our consultants and external business partners
• Work with a sense of urgency in a fast paced environment with changing priorities
• Navigate through multiple computer systems (Windows and terminal-based) with competency in Microsoft Word, Excel and Outlook
• Independently prioritize and handle multiple tasks and projects reporting regular status updates
• Excellent written and verbal communication skills including writing reports, business correspondence, and procedure manuals
• Maintain an excellent record of punctuality and attendance
• Team player supporting the attainment of departmental goals and objectives
• Quick learner with the ability to retain and process information
• Responsible for system analysis of RMA/Exchange calculations, business rules and system functionalities
• Maintain daily performance levels for RMA/Exchange quantities for proper refund turn around time
• Monitor, research, respond and resolve all received chargeback notifications in a timely basis to ensure that we have adequately resolved all issue to the betterment of Arbonne
• Maintain proper documentation on all chargeback issues, including issue resolution on individual transactions
• Develop and maintain written chargeback procedures based on Arbonne’s corporate policies
• Communicate and report with management chargeback resolution and analysis
• Maintain proper documentation on all reissues, including resolution on individual transactions
• Uncollected Cash – Responsible for contacting consultants regarding balances due on orders
• Daily Card Reports – Responsible for monitoring Daily Card reports and investigating Orders that have either over or under collected through multiple credit cards
• 1099, TIN Match and B-Notice Process Assistance – Assist Supervisor in TIN Match Process, B- Notice Process in relation to 1099 Processing
• Continue to define and develop processes to create efficiencies within the groups responsibilities
• Other projects as defined

Customer Service Support Professional Resume Examples & Samples

• Drive business relationships by ensuring consistent customer satisfaction through service delivery
• Anticipating customer needs
• Communicating effectively and professionally with customers and internal leadership
• Computer proficiency and experience with Microsoft Outlook, Work, and Excel
• Effective verbal and written communication skillsa
• Must pass a background investigation
• 2 to 3 years of experience in the medical Auto and Workers Compensation processing arena with specific experience in resolving client and provider complaints and appeals issues, including provider eligibility, and repricing accuracy
• Experience working with firm deadlines, able to interpret and apply regulations
• Must be organized, detail oriented, able to exercise strong independent judgment; possesses conflict resolution and persuasion skills
• A team player with excellent communication and presentation skills; must be able to work effectively with various internal departments; clients and providers
• Must be proficient in MS Office applications
• Self-directed; ability to work independently with minimal supervision
• Able to learn quickly and follow instruction
• Organization and time-management
• Efficient and productive
• Ability to remain respectful and professional in all business interactions
• Excellent interpersonal and verbal/written communication skills
• Experience with Microsoft Excel and Word
• Must have High School Diploma or GED Equivalent

Anatomic Pathology Customer Service Support Resume Examples & Samples

• Experience working in a high demand work environment with unpredictable, heavy workloads and skill to move between work areas as needed
• Time management skills to prioritize and complete daily work assignments according to established deadlines and departmental standards
• Interpersonal oral and written communication and customer services skills and diplomacy to clearly and effectively interact with a diverse group of people: faculty, clients, residents, students and staff regarding veterinary terminology and related issues
• Experience typing, filing, performing standard mathematical computations, to complete billing and data entry
• Skill to operate and identify malfunctions in standard office equipment: calculators, fax machines, document scanners, photocopy machines, computers, dictation equipment, telephones, laminators, multi-feature telephone, voicemail and cell phone texting skills
• Experience assessing and recognizing emergency situations, difficult/unpleasant situations and/or individuals and take the appropriate action
• Experience with administrative, billing, client services, and medical records in a veterinary medical environment
• Reception experience to answer phones and assist clients
• Experience taking messages, and preparing/proofreading correspondence, reports, and informational documents
• Knowledge of animal anatomy, and medical terminology to provide general information and make the appropriate referrals
• Knowledge to accurately complete regulatory forms and reporting procedures
• Knowledge to understand and interpret policies and procedures to others
• Knowledge to receive and comply with directions and accommodate occasional projects or special deadlines both independently and in a team setting
• Knowledge to adhere to safe work practices and standard operating guidelines as developed by campus, hospital and individual work units
• Math and analytical skills to review and correct data
• Experience using various programs and software for word processing, spreadsheets, scheduling, entry and retrieval of medical records, and database management programs such as Excel and Word
• Knowledge of VMTH policies, computer systems and procedures affecting services, clients, and confidentiality of records and information
• Knowledge of technical and medical terminology and specialized medical data sufficient to accurately transcribe, understand and recognize inconsistencies in the definitions and use of clinical, medical, anatomical, physiological, laboratory and pharmaceutical terms, as used in an acute care veterinary teaching hospital
• Ability to apply accurate editing skills in verifying the proper use of spelling, grammar, punctuation, and abbreviations in medical reports and documents
• Experience working in a Pathology Service and with pet cemeteries to arrange pick up of deceased pets
• Experience with filing alphabetically and numerically
• Assist Reservation Sales Supervisors in the daily performance and coaching of Reservation Sales Associates
• Assist Reservation Sales Associates with problem solving techniques in a professional and personable manner, addressing policy and procedure issues
• Support hotels by answering questions and problem solving
• Handle all Omni Reservation guest issues in a timely manner
• High School Diploma required, Associate’s or Bachelor’s Degree preferred
• One year of customer service experience and dealing with escalated service issues in a call center environment; online retail industry experience preferred
• Self-starter with a positive attitude and strong work ethic required
• Excellent PC skills using Microsoft Office software required
• Maturely handle complaints and diverse customers while maintaining a high level of service
• Ability to thrive in a fast-paced, rapid growth environment required
• Ability to effectively Manage multiple projects simultaneously
• Desire to grow, learn and advance within the company
• Deal with customer enquiries and requests (face to face/via telephone or post) and deliver the agreed standards of customer service in all inter-actions with emphasis on delivering quality customer experiences
• Manage complaints in line with standards in complaints management procedures ensuring regulatory obligations are met
• Support branch teams and attend customer meetings, as and when required
• Receive, research and respond to customer inquiries and requests via phone, fax, mail, e-mail or in person
• Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, etc
• Process and follows up on less complex customer complaints requiring reimbursement (such as late shipment), repair (such as damaged product) or replacement
• Compile documentation, records, written correspondence and files pertinent to customer orders, complaints, etc
• Maintain basic familiarity with products, applications, pricing, warranties, sales policies and procedures, etc
• Maintain working relationships with supporting departments (such as Exception Resolution, Application Engineering, etc.) and Cree Salespeople
• Perform limited troubleshooting such as ensuring parts ordered are complete
• Participate in departmental/team meetings and training programs
• Quality (E-mail and call monitoring scores) must meet or exceed department expectations
• Enter customer orders on an as-needed basis
• Follow Customer Service Behavioral Expectations
• High School Diploma minimum. Associates Degree or Bachelor’s degree desired or 2+ years of previous customer service experience
• Ability to type 30 wpm and experience working with the Internet, e-mail, and Adobe Acrobat

Customer Service Support Admin Resume Examples & Samples

• Order Entry: SAP and Siebel
• Customer Credit Notes
• New Customer Set Up
• Honeywell factories purchases
• Inbound Supply Chain Issues
• Experience with documentation and regulations for import - exporting
• Min. 2 years Customer Service experience
• Must have completed Post Secondary education (College/University degree)
• Arabic Language skills a plus
• Proven organization and self-motivation abilities
• Class Logistics
• Manage student registration, enrollments, transfers, sign-in sheets, etc
• Support customer requests via phone and/or e-mail
• Manage back office logistics including class administration, user account maintenance, DAMEX checks, course authorizations, purchasing, etc
• Virtual Instructor-led Training Class Administration
• Class Critiques
• Customer Support Backup
• Monitors Registrar inbox for undelivered messages to customers
• Customer Requests
• BS or equivalent combination of education and experience
• Customer and/or administrative support experience
• Must be organized and very detail oriented
• Positive customer service attitude
• Confidentiality when dealing with customer and business information
• Learning Management System (LMS) administration
• Collect all paperwork needed to process an account (from various sales teams)
• Set the MSA/application up in the contract portal (Application Manager) and attach corresponding documentation (data sheets, financials, rebate set up, sales tool, card set up docs, etc.) to the App Manager record
• Follow the contract status through the various stages in app manager (Sales Approval, Legal Approval, Credit, Credit Approval, Processing
• Inform sales reps when an account has been processed. Provide new company number
• Work with sales on any missing or inaccurate information submitted during the contract approval process
• Assist with the contract submittal process for our Partner accounts
• Provide back-up support to the Contract Administrator in the Ogden, UT office as needed
• Phone and payment support
• Support Account Management & Implementation around customer setup and support
• Assist in the updating process of our materials to keep them current with new processes, procedures, etc
• Ability to communicate effectively both verbally and in writing with co-workers
• Problem identification and resolution skills are essential
• The employee must be willing to perform certain job functions after hours if situation arises
• Ability to prioritize work and multi task
• Regular reliable attendance and punctuality are essential functions of this job
• Regular attendance at employer’s place of business and during the business hours of 8:00am to 5:00pm CT is essential
• Must know the basics of Microsoft Office
• Must be organized
• Excellent follow through and communication skills
• Solid communication skills; written, oral and telephone
• Must be diplomatic and professional when dealing with others
• Must be able to effectively communicate with and train others
• Must be able to effectively communicate via e-mail and other written methods, using correct English language grammar and spelling

Customer Service & Support Resume Examples & Samples

• Advanced English
• Travel time around 50% of the time, short notice (one or two weeks)
• Bachelor in Computer Science or similar required
• Database Management System Administration, query language, performance, SQL locks, deadlocks, indexing etc
• Experience in performance tuning of ETL processes and designing data models with SAP Data Services
• Professional work experience in IT related to Data Management and ETL activities and implementation
• Professional experience with at least 1 full cycle of SAP Data Services implementation
• Experience with System Administration in Windows & Linux OS platforms
• Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues
• Experience with support, root cause analysis and problem solving
• Willingness to expand technical skills to BO, BW or HANA support
• Work under pressure, critical situations, and extremely tight deadlines
• Very high customer orientation
• Work multiple reports to assist in meeting customer expectations, including but not limited to: open order reports, back order reports, open directs, etc…
• Communicate with internal/external customer as appropriate regarding orders, issues, or opportunities
• Assist in updating System tools (Zilliant/P2P)
• Assist and manage Item Set up Process (NIR/Datapoint)
• Other miscellaneous requested duties
• High Integrity
• Great communication skills (listening, verbal and written)
• Ability to work with other team members and departments
• Good knowledge of Microsoft tools, in particular excel
• Inbound 20-25 calls daily
• Transfer client information to the Sales team
• Working with Blueprints
• Calculating square inches
• Willing to get hands dirty
• Fast pace environment
• Experience within a sales & distribution and/or manufacturing business
• Use of ERP/SAP and CRM System
• Excellent verbal and written command of English
• Knowledge of additional computer programs used for the job
• Ensure SLA’s are met: Minimum of a 75-100 payments per person per day; 3 day turn-around for all payments
• Initiates payments on behalf of Client, using pay-by-phone and vendor portal processes
• Create “Return” report – payments which couldn’t be completed and/or needs client attention, send to client and Account Manager. Frequency of report depends upon client
• Contact unknown suppliers to determine card acceptance practices (true EAP or if not, online access, phone-pay, fees etc.)
• Understand industry terminology
• Display confidence and thorough knowledge relating to corporate payments
• Responsible for any research and resolution processes regarding returns or lost payment
• Provides customer service to Client and Suppliers
• Maintain and manage shared inbox and phone queue
• Collect on uncollected payments
• Must be self-driven, and have the ability to manage a fast-paced, result orientated environment
• Provide documentation for system enhancements as needed
• Create and maintain documentation, including process and procedures
• Continued cross training within the department and back up key functional areas within the Client Pay team
• Build and maintain customer relationships
• Other duties and projects as assigned
• High School diploma or the equivalent combination of education and work experience
• Communicate effectively, both orally and in writing
• Customer Service and customer relations skills
• Positive, professional attitude
• Ability to adhere to department guidelines for appropriate use of WEX resources, for consistent attendance and schedule adherence, and the WEX Code of Conduct
• Successful completion of training and demonstrated proficiency in at least two WEX platforms and supporting applications
• Must pass a successful background check

Customer Service Support Rep-call Center Resume Examples & Samples

• Research complex issues and questions using multiple databases
• Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred
• Demonstrated ability to listen, collect data, prioritize requests and manage conflict
• Evaluate high volumes of data points running them against an evolving checklist of standards
• Manage email communications with users, answering complex questions (without clear answers) sensitively and in a timely matter

Front Desk & Customer Service Support Specialist Resume Examples & Samples

• Professional communication and presentation skills required
• Strong attention to detail and accuracy skills. Effective organizational, multi-tasking, and prioritizing skills. 4. Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
• Good problem solving and analytical skills
• Good verbal, written, and interpersonal communication skills
• Flexibility for extended hours during peak volume periods
• Proficiency in Microsoft Word, Excel and Outlook
• Assist, coordinate, and execute direct mail, email, or telephone enrollment campaigns (if needed)
• Listen and addresses the concerns of suppliers to support them through value driven education
• Meet or exceed daily communication objectives
• Actively input and maintain vendor data in Excel spreadsheet(s) and our CRM
• Monitor changes and updates in the vendor database; maintain vendor and/or client data within designated databases
• Monitor and record incoming faxes, emails, phone calls from vendors regarding enrollment status
• Reporting vendor enrollment statistics to clients, sales and/or project management
• Scrub and clean data from sales in order to create file for MasterCard Merchant Match Tool (if needed)
• Assist in the sales cycle and provide consultative support to sales and the prospect on how WEX differentiates itself from our competition. Provide a process, best practices, strategies, and tools in an effort to assist in sales closing more deals. (If needed)
• Create Sales Proposal Presentation and deliver results to sales or directly to prospect (if needed)

Credit & Customer Service Support Specialist Resume Examples & Samples

• Complete service orders accurately and on time
• Monitor service orders to ensure timely completion and avoid a field visit
• Maintain records of orders worked
• Complete periodic and Adhoc reports
• Perform other responsibilities and duties as assigned within the Credit and Payment Services
• Must have two (2) or more year experience working in credit, collections, or a customer service environment
• Must have two (2) or more years of analytical experience
• Must have flexibility to work any shift between 6:00 a.m. to 5 p.m
• Customer focused to understand and appropriately respond to internal and external client’s business needs
• Able to interface effectively and/or collaborate with others. Work well in a team environment
• Demonstrated ability to accurately analyze information and make sound decisions
• Ability to take initiative and accountability for the accuracy of the information and for achieving results
• Demonstrated ability to work well under pressure, adjust to changing priorities, organize heavy workload, and work well with minimal supervision
• Experience providing exceptional customer service to both internal and external clients
• Demonstrated knowledge of and experience with Call Work Optimization (CWO) and CSS Greenscreen
• Some knowledge of company and departmental policies, procedures, rules and tariffs, especially as applied to commercial customers
• Knowledge of ClickSoft
• Ability to communicate ideas and concepts, both written and verbally to internal customers
• 3 or more Years of Industry Experience
• Customer Service Experience Required
• Computer literacy/Windows
• Pleasant telephone voice/manner, ability to operate office equipment sufficiently to perform the job
• Associate Degree Preferred
• High school education or equivalent required

Related Job Titles

Customer Service Representative Resume Examples and Templates for 2024

Customer Service Representative Resume Templates and Examples (Download in App)

Most popular customer service representative resumes.

• Call Center Customer Service Representative
• Bank Customer Service Representative
• Bilingual Customer Service Representative
• Claims Customer Service Representative
• Call Center Representative
• Customer Service Supervisor
• Retail Customer Service Representative
• Resume Text Examples

How To Write a Customer Service Representative Resume

• Entry-Level
• Senior-Level

Call Center Customer Service Representative Resume Example

Bank Customer Service Representative Resume Example

Bilingual Customer Service Representative Resume Example

Claims Customer Service Representative Resume Example

Call Center Representative Resume Example

Customer Service Supervisor Resume Example

Retail Customer Service Representative Resume Example

Customer Service Representative Text-Only Resume Templates and Examples

• Call Center Customer Service Rep
• Bank Customer Service Rep
• Bilingual Customer Service Rep
• Claims Customer Service Rep
• Retail Customer Service Rep

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn 123 Santa Maria, San Francisco, CA 12345

A customer service representative with three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

• Call center operations
• Communication and client relations
• Customer service
• De-escalation and conflict resolution

Professional Experience

Customer Service Representative, West Light Florists, San Francisco, CA October 2021 – present

• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
• Meet or exceed customer satisfaction goals month over month

Store Associate, Kohl’s Department Store, San Francisco, CA September 2020 – October 2021

• Supported 20 to 40 customers daily, assisted in locating products, and finalized sales transactions
• Delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts
• Managed customer returns and complaints with patience and understanding

Bachelor of Science (B.S.) Marketing University of San Francisco, San Francisco, CA September 2017 – May 2021

Meera Patel (123) 456-7890 [email protected] LinkedIn 123 Franklin Pike, Nashville, TN 12345

A customer service representative with six years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Customer Service Representative, TUV Firm, Nashville, TN August 2019 – present

• Manage and resolve over 50 escalated customer complaints per day, processing returns, exchanges, and changes to service levels
• Train new employees on CRM software to deliver high-quality customer service
• Achieve average customer service ratings of 87%, 13% higher than the company’s average

Customer Service Representative, Dolan Call Center, Nashville, TN May 2017 – August 2019

• Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups
• Resolved an average of nearly 500 inquiries weekly while meeting all performance milestones for speed and accuracy
• Achieved a 92% to 95% customer satisfaction rating month over month
• Client relations
• Communication

Bachelor of Science (B.S.) Marketing University of Tennessee, Nashville, TN September 2013 – May 2017

Aliya Jackson (123) 456-7890 [email protected] LinkedIn 123 Bedford Avenue, New York, NY 12345

A senior customer service professional with over 10 years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

Customer Service Manager, Roland Financial, New York, NY August 2017 – present

• Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in a 20% reduction in cancellation rates
• Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91% to 98%
• Serve as the escalation point for five to 10 major customer issues per week

Customer Service Representative, Alliance Insurance, New York, NY May 2013 – August 2017

• Managed inquiries, calls, and complaints from up to 50 customers per day and achieved a top 10% customer service ranking out of over 400 representatives
• Trained over 15 call center employees on conflict resolution, active listening, de-escalation, and consultative sales techniques
• Customer success
• Process improvement
• Team leadership

Bachelor of Science (B.S.) Marketing University of Syracuse, New York, NY September 2009 – May 2013

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn Miami, FL 12345

Customer service team lead with consistent success managing teams, handling escalated customer complaints, and developing staff training programs.

Customer Service Team Lead, Amazon, Miami, FL | January 2020 to present

• Manage and motivate 15 representatives to consistently meet goals and deliver high-quality service
• Created a new hire training program that expedited onboarding by 20% and increased first-call resolution rates
• Analyzed call data to pinpoint trends and improvement areas, increasing overall customer satisfaction by 15%

Senior Customer Service Representative, Walmart, Bentonville, AR | June 2018 to December 2019

• Quickly handled and resolved customer complaints, maintaining a 94% satisfaction rate
• Mentored and guided junior representatives on company policies and customer service techniques
• Co-developed a new reporting system that made call data analysis more efficient and accurate

Bachelor of Business Administration, University of Phoenix, Phoenix, AZ

Associate of Applied Science in Business Management, Houston Community College, Houston, TX

Professional Development

Certified Customer Service Professional (CCSP), International Customer Service Association (ICSA)

Certified Call Center Manager (CCCM), Management and Strategy Institute (MSI)

Certified Customer Experience Professional (CCXP), Customer Experience Professionals Association (CXPA)

Tip: Always check that your resume has strong verbs. In this example, see how Raymond starts his bullet points with “Created,” “Quickly handled,” and other verb phrases that help show him as someone actively engaged.

Amar Singh (123) 456-7890 [email protected] LinkedIn New York, NY 12345

Bank customer service representative with a strong background in finance and accounting. Skilled at solving complex service issues, training junior representatives, and developing service policies, resulting in key gains in customer satisfaction and team performance.

• Conflict resolution
• Regulatory compliance
• Risk management
• Transaction processing

Senior Customer Service Representative, Deloitte, New York, NY | June 2017 to present

• Charged with addressing and resolving complex customer service issues
• Train and mentor a team of 10 junior representatives

Highlights:

• Motivated team to raise efficiency by 30%
• Drove a 20% reduction in escalated customer complaints
• Co-developed new service policies that increased customer satisfaction by 15%

Customer Service Representative, PricewaterhouseCoopers (PwC), Berkeley, CA | June 2016 to May 2017

• Provided excellent service to bank clients, increasing customer satisfaction by 20% and retention by 10%
• Applied broad knowledge of bank products and services, growing cross-sales by 25%

Bachelor of Commerce in Banking and Insurance, University of Texas, Austin, TX

Bachelor of Science in Finance, University of California, Berkeley, CA

Certified Bank Customer Service Representative (CBCSR), American Bankers Association (ABA)

Certified Financial Services Auditor (CFSA), The Institute of Internal Auditors (IIA)

Tip: When possible, enhance your job descriptions with relevant performance data. In this resume example, see how Amar’s steady use of percentages makes a more distinctive and eye-catching experience section.

Sarah Johnson (123) 456-7890 [email protected] LinkedIn Philadelphia, PA 12345

Customer service representative with a strong retail background. Demonstrated success in providing customer support, translating and interpreting information, and demonstrating cultural sensitivity in all interactions. Certified Customer Service Professional (CCSP) with a record of resolving customer complaints, improving shopping experiences, and increasing sales. Bilingual: Fluent in English and Spanish.

Customer Service Representative, LMN Incorporated, Philadelphia, PA | June 2018 to present

• Provide high-quality support in English and Spanish to a diverse customer base, resolving issues and answering inquiries about products and services
• Translate and interpret information between English and Spanish, facilitating staff members’ communication with customers
• Maintain cultural sensitivity in all interactions, adjusting communication style to respect different social norms and customs

Retail Associate, The Home Depot, Austin, TX | January 2018 to May 2018

• Assisted customers in both English and Spanish, improving the shopping experience for a diverse customer base
• Quickly resolved customer complaints, decreasing escalated service cases by 20%
• Explained product features and benefits, helping grow department sales by 15%

Bachelor of Arts in International Business, University of California, Los Angeles, CA

Associate of Arts in Spanish, Miami Dade College, Miami, FL

Certified in Production and Inventory Management (CPIM), Association for Supply Chain Management (ASCM)

Certified Professional in Supply Management (CPSM), Institute for Supply Management (ISM)

Fluency in Spanish

Tip: Use the profile summary to position yourself for your desired career move. In this resume example, Sarah wants to work in retail again. See how she signals this in her profile by citing her retail background, which can give her an edge over candidates with no retail experience.

Selena Ramirez (123) 456-7890 [email protected] LinkedIn San Diego, CA 12345

Dedicated customer service representative with a strong background in insurance claims processing. Recognized for managing high-volume insurance claims, improving efficiency, and reducing litigation costs.

• Claims processing software
• Data entry and management
• Reporting and documentation
• Settlement negotiations
• Team collaboration

Claims Specialist, The Home Depot, San Diego, CA | January 2018 to present

• Manage a caseload of around 100 insurance claims per month
• Liaise with insurance adjusters and claimants to negotiate settlements
• Maintained a 95% resolution rate
• Established a new claims tracking system that raised efficiency by 30%
• Decreased litigation costs by 20%

Customer Service Representative, Amazon, Seattle, WA | June 2015 to December 2017

• Handled around 60 customer inquiries and complaints per day
• Provided detailed product information and order status updates
• Maintained a customer satisfaction rate of 98%
• Co-developed a new customer feedback system that improved customer satisfaction scores by 15%
• Won “Employee of the Month” award three times for high dedication and service quality

Bachelor of Insurance and Risk Management, Indiana State University, Terre Haute, IN

Bachelor of Business Administration, University of California, Berkeley, CA

Certified Insurance Service Representative (CISR), The National Alliance for Insurance Education & Research

Associate in Claims (AIC), The Institutes

Certified Professional in Insurance (CPI), Professional Insurance Agents Association

Tip: When writing bullet points on any past job, think about what you created or improved for your team. In this resume sample, notice how much more impressive Selena’s first job description is with details on the tracking system she introduced.

Cameron Malfara (123) 456-7890 [email protected] 123 Franklin Pike, Nashville, TN 12345

A Customer Service Supervisor with eight years of professional experience, specializing in customer care, operations management, and team building. A strong history of leading diverse teams to enhance operational performance and improve the customer experience.

Customer Service Supervisor, Nashville International Airport, Nashville, TN October 2017 – Present

• Oversee daily frontline operations for a major airport, manage a team of 30+ frontline staff, coordinate daily workflows and scheduling, and provide a high-quality customer experience, including identifying resolutions to escalated issues
• Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service, resulting in a 93% rating on customer surveys
• Conduct operational audits and root cause investigations to ensure the safety of team members and passengers during boarding and flights

Customer Service Supervisor, Memphis International Airport, Memphis, TN May 2015– October 2017

• Led a team of 25+ frontline team members and coordinated cross-functionally with flight attendants to deliver an exceptional customer experience, which included managing daily operations in compliance with corporate policies and service standards
• Exceeded annual customer service goals by 10% YOY by optimizing workflows, improving operational performance, and adjusting resources in accordance with customer volume

Bachelor of Business Administration (B.B.A.) University of Tennessee, Knoxville, TN September 2011 – May 2015

• Customer Care
• Operations Management
• Team Building
• Process Improvement
• Quality Assurance

Cameron Malfara (123) 456-7890 [email protected] 123 Bedford Avenue, New York, NY, 12345

A Retail Customer Service Representative with four years of experience, specializing in customer support, client relations, sales management, and communication. A strong history of interfacing with a broad range of customers to identify appropriate solutions and ensure satisfaction.

Retail Customer Service Associate, BestBuy, New York, NY October 2019 – Present

• Provide support to 25-35 customers per day, educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales goals by 30%-40%
• Identify solutions to customer issues, including defective products, refunds, store credit, and achieve customer satisfaction ratings of 91%-94% YOY
• Coordinate with a team of 20+ retail sales and customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations

Retail Customer Service Associate, Target, New York, NY June 2018 – October 2019

• Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
• Communicated with other local stores and departments to aid customers, resulting in a 91% customer service ranking over 12 consecutive months

High School Diploma Central Park East High School, New York, NY September 2014 – June 2018

• Retail Customer Service

To craft an impactful resume for customer service representative positions, highlight the strongest accomplishments of your professional career. Hiring managers value candidates who can communicate effectively with a range of people. It’s important to feature your communication skills prominently throughout the document. Showcasing quality metrics, such as customer satisfaction scores, will differentiate you from the competition during your job search.

1. Write a dynamic profile summarizing your customer service representative qualifications

Before crafting your summary, analyze the descriptions of the jobs you’re interested in applying for. You’ll likely notice repetitive key terms and qualifications when evaluating the postings. Your first sentence should include your title, years of experience, and three to four specializations that align with the job description. This information will show hiring managers that you’re a highly qualified candidate immediately upon opening your document.

Senior-Level Profile Example

Entry-level profile example.

A customer service representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

2. Add your customer service representative experience with compelling examples

Your professional experience section should focus primarily on your career achievements rather than simply mentioning generic job responsibilities. Hiring managers want candidates with a history of contributing to their teams and organizations. As you write your bullet points, think about your positive impact on average customer satisfaction metrics. Did you make a process more efficient or help improve the performance of your team members through training? These details make all the difference in whether or not your application makes it to the next phase of the hiring process.

Example 1 - Senior-Level

Example 2 - entry-level, 3. include customer service representative-related education and certifications.

Although your hands-on customer service experience will always be the focal point of your resume, acquiring additional certifications online can help strengthen your job application. These additional credentials show hiring managers you’re committed to improving your ability to deliver outstanding customer service, which may help set you apart from other candidates during the job search.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Help Desk Certification, HubSpot, 2018
• Customer Service Certification, Service Strategies, 2017
• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Science (B.S.) Marketing
• Temple University, Philadelphia, PA September 2012 – June 2016

4. List key skills and proficiencies for customer service representatives

When applying for a position, the right combination of keywords is critical for getting past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the necessary phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. Your resume goes to the bottom of the pile if it doesn’t find them. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, designing a resume that naturally includes these phrases is important. The more keywords you work into your resume text, the more likely you will land an interview.

How To Pick the Best Customer Service Representative Resume Template

When selecting a resume template, prioritize organization and readability over style.

Although many modern templates may be tempting, colors and graphics can often distract hiring managers from your work experience and professional achievements. In most instances, it’s better to choose a straightforward template, as the strength of your content will always be the determining factor in whether or not you receive an interview.

Frequently Asked Questions: Customer Service Representative Resume Examples and Advice

What are common action verbs for customer service representative resumes -.

Getting stuck on what action verbs to use during the resume-building process is easy. Sometimes only certain verbs convey your professional experience accurately. Using the same words repeatedly might cause your content to appear stale or monotonous to the reader. We’ve compiled a list to aid you in differentiating your usage of action verbs throughout your bullet points:

How do you align your resume with a job description? -

Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts these jobs will shrink by 4% over the next 10 years. Automation technology plays a significant role in the expected change. More companies are allowing customers to handle frequent tasks like returns or exchanges through a bot or web portal. With less need for human oversight on standard procedures, companies may be adding fewer customer service jobs.

Carefully tailor your resume to the job description to differentiate yourself from the applicant pool. In addition to including appropriate keywords, show hiring managers examples of you using these specific skill sets throughout your career. Instead of simply saying you’re familiar with de-escalation techniques, consider using an example that showed you employing this skill to retain an at-risk account. These insights will make a much more lasting impression on the reader and increase your chances of landing the interview.

What is the best customer service representative resume format? -

Use a reverse chronological format when crafting your customer service representative resume. This format will feature your most recent achievements at the top of your document. It’s best to avoid using a functional resume format in most instances, as this approach emphasizes skill sets without providing context or specific accomplishments for the hiring manager.

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While not every company will require a cover letter, keeping one on hand for those that do is good. The most significant benefit of submitting a cover letter is that it allows you to mention something about the company you’re applying to and why their reputation excites you for the role. Show hiring managers that you’ve researched beforehand, demonstrating that you’re genuinely interested in the position. Read our customer service and call center representative cover letter guides for more insights.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

Check Out Related Examples

Call Center Representative Resume Examples and Templates

Customer Service Supervisor Resume Examples and Templates

Retail Customer Service Representative Resume Examples and Templates

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Customer Service Specialist Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Customer Service Specialist
• Customer Support Associate
• Client Service Representative

Get advice on each section of your resume:

Jump to a resource:

• Customer Service Specialist Resume Tips

Customer Service Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service specialist resume sample.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service specialist resume in 2024,    include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Customer Support Associate Resume Sample

Client service representative resume sample.

We spoke with hiring managers at top companies like Amazon, Apple, and Walmart to understand what they look for in customer service specialist resumes. The following tips incorporate their advice and will help your resume stand out. Whether you're an experienced professional or just starting your career, these tips will guide you in crafting a compelling resume that showcases your skills and accomplishments.

   Highlight your communication skills

Effective communication is essential for customer service specialists. Showcase your ability to communicate clearly and empathetically with customers.

• Resolved an average of 50 customer inquiries per day via phone, email, and chat, maintaining a 95% customer satisfaction rating
• Collaborated with cross-functional teams to implement a new customer feedback system, resulting in a 20% increase in positive reviews

Avoid generic statements that don't demonstrate your skills:

• Good communication skills
• Able to handle customer complaints

   Emphasize problem-solving abilities

Hiring managers look for candidates who can efficiently solve customer problems. Provide examples of how you identified and resolved complex issues.

• Investigated and resolved a recurring technical issue affecting 500+ customers, reducing support tickets by 30%
• Developed a troubleshooting guide for common customer issues, which reduced average call handling time by 2 minutes

Instead of simply stating you have problem-solving skills, demonstrate your impact with specific examples.

   Quantify your achievements

Use numbers and metrics to showcase your accomplishments and make your resume more impactful.

• Maintained a 98% customer satisfaction rating while handling an average of 60 calls per day
• Achieved a first call resolution rate of 85%, exceeding the company target by 10%

Avoid vague statements that don't quantify your impact:

• Handled customer calls efficiently
• Resolved customer complaints

   Tailor your resume to the job description

Customize your resume to align with the specific requirements of the job you're applying for. This shows the hiring manager that you're a strong fit for the role.

Customer Service Specialist with 5+ years of experience in the telecommunications industry. Skilled in handling high-volume call centers, resolving complex technical issues, and maintaining high customer satisfaction ratings. Seeking to leverage my expertise to contribute to XYZ Company's mission of providing exceptional customer support.

Avoid using a generic resume summary that doesn't highlight your relevant skills and experience.

   Showcase your technical skills

Many customer service roles require proficiency in specific software or tools. Include your technical skills and experience to demonstrate your qualifications.

• Proficient in Zendesk, Salesforce, and Intercom customer support platforms
• Skilled in using Asana and Trello for project management and collaboration

Don't simply list technical skills without context. Provide examples of how you've used them to benefit your previous employers.

   Highlight your industry experience

If you have experience in the industry you're applying to, make sure to emphasize it in your resume. This shows the hiring manager that you understand the unique challenges and requirements of the industry.

Customer Service Specialist with 3+ years of experience in the e-commerce industry. Skilled in handling online order inquiries, processing returns and exchanges, and providing personalized product recommendations to increase customer loyalty and sales.

Avoid focusing on irrelevant experience that doesn't showcase your industry-specific knowledge and skills.

Writing Your Customer Service Specialist Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is a short paragraph at the top of your resume that highlights your most relevant skills, experiences, and achievements. While a summary is optional, it can be a valuable addition to your resume if you have extensive experience, are changing careers, or want to emphasize specific qualifications that may not be immediately apparent from your work history alone.

When writing a summary for a Customer Service Specialist resume, focus on your customer service skills, problem-solving abilities, and any relevant achievements or certifications. Tailor your summary to the specific job you're applying for by using keywords from the job description and showcasing how your qualifications align with the company's needs.

Avoid using an objective statement, as they are outdated and focus more on what you want rather than what you can offer the employer. Instead, use your summary to grab the hiring manager's attention and convince them to read the rest of your resume.

To learn how to write an effective resume summary for your Customer Service Specialist resume, or figure out if you need one, please read Customer Service Specialist Resume Summary Examples , or Customer Service Specialist Resume Objective Examples .

1. Highlight your customer service skills

When crafting your Customer Service Specialist resume summary, emphasize the key skills that make you an excellent candidate for the role. Focus on skills such as:

• Communication
• Problem-solving
• Time management

Avoid simply listing these skills; instead, provide examples of how you've demonstrated them in your previous roles. For instance:

Customer-focused professional with 5+ years of experience in resolving complex issues and enhancing customer satisfaction. Skilled in active listening, empathy, and clear communication to ensure customer needs are met efficiently.

This example showcases the candidate's relevant skills while providing context for their experience. On the other hand, here's an example of what not to do:

Hardworking and dedicated employee with excellent customer service skills. Proven track record of success in fast-paced environments.

This summary is generic, lacks specific examples, and uses cliched phrases like "hardworking" and "proven track record," which don't provide meaningful information to the employer.

2. Quantify your achievements

To make your Customer Service Specialist resume summary more impactful, include quantifiable achievements that demonstrate the value you've brought to previous employers. This could include metrics such as:

• Customer satisfaction rates
• Average call handling time
• Number of customer issues resolved
• Percentage of customer retention

For example:

Experienced Customer Service Specialist with a track record of maintaining a 95% customer satisfaction rate and resolving an average of 50 customer inquiries per day. Skilled in de-escalating tense situations and finding creative solutions to complex problems.

By quantifying your achievements, you provide concrete evidence of your abilities and make your summary more compelling to hiring managers. Avoid making vague statements without supporting data, like:

Customer Service Specialist with a history of exceeding expectations and providing top-notch service to customers.

While this summary mentions the candidate's success, it lacks specific, quantifiable achievements that would give the hiring manager a clearer picture of their capabilities.

  Experience

The work experience section is one of the most important parts of a customer service specialist resume. It's where you highlight your relevant experience and accomplishments to show hiring managers you have the skills to excel in the role.

In this section, we'll cover key tips to make your work experience section stand out. By following these tips, you'll be able to effectively showcase your customer service expertise and increase your chances of landing an interview.

1. Use strong, relevant action verbs

When describing your work experience, use strong action verbs that are relevant to customer service roles. This helps hiring managers quickly understand the impact you made in your previous positions. Consider verbs like:

• Resolved customer complaints and inquiries
• Collaborated with cross-functional teams to improve customer satisfaction
• Trained and mentored new customer service representatives
• Implemented process improvements to streamline customer support

Avoid generic or weak verbs like "handled" or "assisted." Instead, choose powerful verbs that demonstrate your ability to take action and drive results.

2. Highlight your customer service achievements with metrics

Whenever possible, quantify your achievements using metrics. This helps hiring managers understand the scope and impact of your work. For example:

• Maintained a 95% customer satisfaction rating by promptly addressing customer concerns and offering personalized solutions
• Reduced average call handle time by 20% through effective troubleshooting and communication skills

If you don't have access to specific metrics, you can still use numbers to showcase your accomplishments:

• Handled an average of 50+ customer inquiries per day via phone, email, and live chat
• Resolved 90% of customer issues on the first contact, minimizing the need for escalations

3. Showcase your career growth and promotions

If you've been promoted or taken on additional responsibilities in your previous roles, make sure to highlight this in your work experience section. This demonstrates your ability to grow and excel within an organization. For example:

Customer Service Representative, XYZ Company Promoted to Senior Customer Service Representative after consistently exceeding performance targets and demonstrating strong leadership skills.

However, avoid exaggerating your achievements or responsibilities:

Customer Service Representative, ABC Company Single-handedly transformed the entire customer service department and increased revenue by 200% in just 3 months.

4. Highlight relevant tools and technologies

In the customer service field, it's important to showcase your proficiency with relevant tools and technologies. This could include:

• Customer Relationship Management (CRM) software like Salesforce or Zendesk
• Helpdesk and ticketing systems like Freshdesk or Jira
• Communication tools like Slack or Microsoft Teams
• Social media platforms for customer support

Mentioning your experience with these tools demonstrates your technical skills and ability to adapt to different systems. However, avoid listing every tool you've ever used. Focus on the ones that are most relevant to the job you're applying for.

  Education

Your education section is a key part of your customer service specialist resume. It shows hiring managers that you have the knowledge and training to excel in the role. In this section, list your degrees, certifications, and relevant coursework.

Here are some tips to make your education section stand out:

1. Put your education section in the right spot

Where you place your education section depends on your level of experience:

• If you are a recent graduate or have limited work experience, put your education section above your work experience. This highlights your most relevant qualifications first.
• If you have several years of customer service experience, put your education below your work experience. Your work history is more important in this case.

2. List degrees, majors and institutions

For each degree, include:

• Type of degree (Associate's, Bachelor's, etc.)
• Major or field of study
• Name of institution
• City and state of institution
• Graduation year, if within the last 10 years

Here is an example:

• Bachelor of Arts in Communication, University of California, Los Angeles, CA, 2018

3. Add relevant coursework and training

If you are a recent graduate or your degree is highly relevant to customer service, you can list relevant coursework, projects or training. This shows you have specific skills for the job.

Good examples:

• Relevant Coursework: Interpersonal Communication, Conflict Resolution, Business Writing
• Customer Service Training Program, Company XYZ, 2019

However, don't list basic coursework that is not directly related, like this:

• Courses: Biology 101, World History, Calculus

4. Keep it short if you are experienced

If you are a seasoned customer service specialist, your education section can be very brief. Hiring managers will be more interested in your work accomplishments.

Poor example:

Bachelor of Science in Business Administration Georgetown University, Washington, DC Graduated: May 2005 GPA: 3.6 Relevant Coursework: Marketing, Accounting, Business Law, Economics, Statistics

Much better:

B.S. Business Administration, Georgetown University

  Skills

The skills section of your resume is a critical component that showcases your abilities and qualifications to potential employers. As a customer service specialist, it's essential to highlight the skills that are most relevant to the position you're applying for. In this section, we'll provide you with tips on how to craft a compelling skills section that will catch the attention of hiring managers and help you stand out from other candidates.

1. Tailor your skills to the job description

When applying for a customer service specialist position, it's crucial to tailor your skills section to the specific job requirements. Review the job description carefully and identify the key skills and qualifications that the employer is looking for.

For example, if the job description emphasizes problem-solving and communication skills, make sure to highlight these in your skills section:

Active listening Conflict resolution Empathy Patience Adaptability

By aligning your skills with the job requirements, you demonstrate to the employer that you have the necessary qualifications for the role.

2. Categorize your skills

Grouping your skills into categories can make your skills section more organized and easier to read. Consider using categories such as:

• Customer Service : Complaint resolution, customer needs assessment, upselling
• Communication : Active listening, written communication, presentation skills
• Technical : CRM software, help desk systems, live chat support

By categorizing your skills, you help the hiring manager quickly identify the areas where you excel and how you can contribute to the company's success.

3. Use industry-specific terminology

Incorporating industry-specific terminology in your skills section demonstrates your familiarity with the customer service field and your ability to communicate effectively with colleagues and customers. However, be cautious not to overuse jargon or acronyms that may be unfamiliar to some readers.

Examples of industry-specific terms for a customer service specialist might include:

Customer retention Churn rate reduction First call resolution (FCR) Average handle time (AHT) Net Promoter Score (NPS)

By using these terms strategically, you showcase your industry knowledge and demonstrate your ability to thrive in a customer service role.

4. Quantify your skills

Whenever possible, quantify your skills using metrics or specific achievements. This helps employers better understand the impact you've made in previous roles and how you can contribute to their organization.

For example, instead of simply listing 'customer satisfaction' as a skill, you could write:

Achieved 95% customer satisfaction rating through proactive problem-solving and personalized support

Quantifying your skills provides concrete evidence of your abilities and helps you stand out from other candidates who may have similar qualifications.

Skills For Customer Service Specialist Resumes

Here are examples of popular skills from Customer Service Specialist job descriptions that you can include on your resume.

• Transportation
• Customer Experience
• Customer Service Management
• Project Management
• International Logistics
• Social Media

Skills Word Cloud For Customer Service Specialist Resumes

This word cloud highlights the important keywords that appear on Customer Service Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, cloud developer.

Customer Service

Sales Associate

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Resume Guide: Detailed Insights From Recruiters

• Customer Service Resume Guide & Examples for 2022

Improve your Customer Service Specialist resume, instantly.

Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other Customer Service Specialist resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the Customer Service Specialist skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed .

Customer Service Specialist Resumes

• Template #1: Customer Service Specialist
• Template #2: Customer Service Specialist
• Template #3: Customer Support Associate
• Template #4: Client Service Representative
• Skills for Customer Service Specialist Resumes
• Free Customer Service Specialist Resume Review
• Other Administrative Resumes
• Customer Service Specialist Interview Guide
• Customer Service Specialist Sample Cover Letters
• Alternative Careers to a Customer Service Specialist
• All Resumes
• Resume Action Verbs

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Customer Support Resume Examples & Writing Guide for 2024

You're probably an outstanding communicator and a highly efficient, stress-proof troubleshooter — but do you know how to show this on your customer support resume ? Our comprehensive guide has all the answers! Follow our tips, detailed examples, resume samples, and sleek templates to give your resume the much needed makeover.

Keep reading this guide and learn everything there is to know about:

• Writing a strong professional summary for your customer support resume
• Whiat are the most effective skills to put on your customer support resume
• Creating a powerful job experience description for your customer support CV 
• The best way to list your education and academic achievements in your customer support resume
• Useful extra sections to put on your customer support CV
• Accessing top resources for job-seeking customer support representatives

1. Strong professional summary for your customer support resume

Your professional profile is a unique opportunity to capture a hiring manager’s attention and make them read through your entire CV. They say, “You only get one chance to make a first impression.”

Market your best skills, key achievements and strengths. Remember that all of these should directly relate to the job you're applying for.

Here's an example of a strong customer support resume summary

A self-motivated, dedicated Customer Support Professional with 3+ years of experience in Customer Care. Adept at providing professional service and building customer relationships through responsiveness and appreciation. Improved new customer CSAT scores by 15% at Marknight. Exceeded sales targets by 22% in 2020 through enhancing tracking procedures.

Try our AI Resume Writer and have your resume ready in minutes!

2. the most effective skills to put on your customer support resume.

Your resume should feature the most relevant skills . What does it mean?

Go over the job posting in question and target requirements that match your skills. Mention these competences at the top of your list.

Let's take a look at this excerpt from a customer service job ad:

What we expect

• You are keen to provide outstanding customer support.
• You are a great communicator, both in verbal and written.
• You are able to problem-solve promptly, and you can handle stressful situations.
• You are patient and you enjoy teaching customers at all levels of technical proficiency.
• You know how to effectively prioritize responsibilities.
• You are resourceful and precise.
• Rotating shift work is no problem for you.
• You embrace technology and you are eager to learn about the products our customers use.
• You have superior knowledge of MS Office and you are familiar with Salesforce and customer support software.  

Based on these expectations, and given that your skills actually match them, you can perfectly build up the following soft and hard skill-sets for your customer support resume.

The best customer support soft skills for your resume

• Interpersonal skills
• Outstanding communication (oral and written)
• Problem solving
• Complaint resolution
• Ability to handle stressful situations
• Positive attitude
• Willingness to improve
• Organization
• Time management
• Attention to detail
• Adaptability 

The most effective hard skills for your customer support CV

• MS Office (Superior Proficiency)
• Freshdesk (Superior Proficiency)
• Salesforce (Medium Proficiency)
• Product Knowledge

3. Powerful job experience description for your customer support CV 

You already know the drill.

Go back to the job posting, stay relevant, and tailor your work experience section to the requirements in it. Quantify your achievements whenever you can.

Here’s another job ad example:

What you will be doing

• Provide fast and on-target communication to Marknight users through email and phone.
• Solve customer issues by building proficiency in relevant product areas and by learning to problem-solve.
• Identify individual customer tendencies and enhance customer support processes by consulting with the team.
• Document discrepancies for the Product team to support faster customer solutions.
• Maintain our learning resources and expert system to improve the efficiency of the support we provide to customers. 

Building on the provided job posting information, you may craft your customer support work description as follows.

Customer support work experience example

Marknight, Texas Customer Service Representative 2017–2020

• Promptly answered product and service questions via phone and email, and effectively offered information on a variety of related products and services.
• Placed an average of 120+ weekly orders from customers and agents.
• Improved new customer CSAT scores by 15%.
• Exceeded sales targets by 22% in 2020 through enhancing tracking procedures.
• Managed to reduce the number of tickets for a recurring issue by 25%.
• Mentored a team of 5 Customer Support Representatives to improve CES.

4. The best way to list your education and academic achievements in your customer support resume

Never underestimate the education segment in your CV.

You may be used to seeing customer support job ads having a high school diploma as an acceptable qualification. However, there are many companies that do require you to have a post-secondary degree.

In any case, you should definitely use the education section to your advantage. Besides listing the school name, you may add your achievements or areas of interest related to the position you're applying for.

Customer support education section example

2013-2016 BA in English Language and Culture Villa University, Texas

• Areas of interest: Applied Communication, Personal Development
• Finalist, Student Essay Writing Competition 2015
• Led Student Speech Association

Find out your resume score!

5. Useful extra sections to put on your customer support CV

Add extra sections to your resume, and you'll be one step ahead of other candidates.

You may perfectly include your certifications, awards or interests that have moulded you into a great customer support professional. What’s more, if you’ve already had some previous customer care experience, it's a great strategy to incorporate impressive testimonials from your customers.

Pick the sections that best target your achievements and speak loudly about your interpersonal and technical skills.

• Certifications and Courses
• Volunteering
• Testimonials from Customers
• Job Performance Reviews

Here's an example of how to effectively list your relevant volunteering experience

Customer Service Volunteer XYZ Non-Profit Organization, Anytown, USA April 2019 - Present

• Assisted in managing customer inquiries, providing excellent customer service and resolving issues in a timely and empathetic manner.
• Collaborated with a diverse team of volunteers to coordinate events, fundraisers, and community outreach initiatives, fostering positive relationships with stakeholders.
• Acted as a liaison between the organization and its beneficiaries, ensuring their needs were addressed effectively and their feedback was communicated to the appropriate channels.

Still looking for a job? These 100+ resources will tell you everything you need to get hired fast.

6. Top resources for job-seeking customer support representatives 

Now that you've got your standout resume ready, it's time to move to the next step — the job search. Whether you're seeking your first role in customer support or aiming to advance in this vital field, knowing where to look for suitable opportunities is crucial. If you're struggling and don't know where to start, these resources may come in handy: 

• Industry-specific job boards: You can start with websites that offer job postings especially curated for customer support representatives, such as CustomerServiceJobs.com or CustomerServiceJobs .
• Online search engines: Search engines with broad focus like Indeed , Glassdoor , ZipRecuiter , or SimplyHired offer a wide variety of job postings. But you can filter through them by entering relevant keywords (“customer support”) into the search bar. 
• Professional associations: Associations like the SOCAP International , the National Customer Service Association (NCSA), or the European Customer Experience Organization (ECXO) are excellent sources of networking opportunities, access to industry news, publications, further training, as well as job listings. 
• LinkedIn : Use LinkedIn to find customer support positions. take advantage of its vast network to connect with potential employers and industry professionals directly.
• Specialized publications: To keep up with the latest industry developments, methods, trends and news, you can also look up specialized media, such as: “ The Magazine for Customer Service Managers & Professionals ,” “C all Centre Helper, ” or “ CRM Magazine .”
• Continuous learning: Gain new knowledge and skills with certifications and courses provided by platforms like Service Strategies , CXPA , Coursera , Udemy , or even LinkedIn Learning .

Every work opportunity is unique, and each job application you send should reflect that. Because the successful outcome of your job search begins and ends with a dazzling resume. So, make yours count!

Customer Support Resume FAQ

What are some common mistakes to avoid when crafting a customer support resume.

Always double-check for any typos and grammatical errors you may have missed- they suggest a lack of attention to detail. Then, make sure that all your contact information is updated and correct. Also, avoid generic phrases or fluff and instead provide specific examples of your accomplishments.

How important is it to include metrics in a customer support resume?

Including measurable metrics is indeed crucial. For once, it gives employers a quantifiable and objective view of your capabilities. Numbers are universal and give the impression of tangible and precise outcomes. For example, if you've helped improve customer satisfaction or response times, be sure to quantify these achievements.

What if I don't have direct customer support experience?

This shouldn't be a huge problem. Surely, you have plenty of transferable skills such as communication, problem-solving, and any experience using relevant software. And if you happen to speak multiple languages, this can only enhance your chances at getting hired! Anecdotes from your personal life where you've helped people can also serve as examples of your customer service potential.

How should I handle employment gaps on a customer support resume?

Honesty is the best policy! Don't be afraid to approach this problem straightforwardly. Briefly explain the gap in your cover letter and focus on what you did during that period that could contribute to your role as a customer support professional. This may include any volunteering, courses, or self-learning.

Should I include references on my customer support resume?

Not on your resume. Keep it focused on you and your skills. If an employer wants references, they'll request them separately. So, the best thing you can do is to have your references ready in a separate document. You can then mention that “ References are available upon request. ” somewhere close to the end of your cover letter .

Julia Belak

Julia is a Certified Professional Résumé Writer (CPRW™) and an active member of the Professional Association of Résumé Writers & Career Coaches (PARWCC™). She is also a passionate translator and graphic designer. Julia holds degrees in translation and interpretation and has international work experience in various countries across Europe, as well as in China and Panama. Julia formerly taught academic writing and contributed as a graphic designer to outlets such as The Business of Business. You'll often find her with a book in one hand and a specialty coffee in the other, always on the lookout for new insights.

All customer service resume examples

• Call Center Operator
• Client / Customer Relationship Manager
• Sales Associate

All customer support resume examples

Related customer support cover letter examples

Resume guides

How to write a professional resume summary [+examples], how to put your education on a resume [+examples], how to describe your work experience on a resume [+examples], let your resume do the work..

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7 Customer Service Resume Examples + Best Practices

Working in customer service is both challenging and rewarding. It helps you develop soft and hard skills, all while giving you a great opportunity to learn the ropes of a business and get exposure to many different departments and disciplines within the company.

Landing one of these jobs requires a specific set of skills ( here's looking at you, Mr. Neeson ), and effectively communicating to hiring teams that you possess these skills requires a well-thought-out resume. 

In this article, we share seven different customer service resume examples that cover a variety of roles.

Recommended Reading

How to Write the Perfect Customer Service Resume

7 customer service resume examples, 1. entry-level customer service representative.

Often, getting your first customer service job is the most challenging. Without previous experience, what you’re really trying to show through your resume is that you’re reliable and teachable. Think about past educational or volunteer experiences, and highlight the ones that show this. An example might be talking about a group project or something similar. 

Since you won’t need to use as much space on the work history section, you can expand more on the skills and education sections. For those with more work experience, you’ll probably want to keep these sections a little lighter. The resume as a whole should never exceed one page, especially for more entry level positions. 

Also, don’t try to pad your resume. If you have limited experience it can be tempting, but it’ll only hurt you in the long run. Be honest, be concise, and be upfront. Hiring teams will appreciate it, and it will ensure you end up finding the right fit.

2. Lead customer service representative

Once you have a good amount of experience in your chosen customer service role , you should focus your resume more on your performance and less on your potential. For example, you could talk about your average conversation volume. You could also highlight if you had a specialization like billing or compliance.

You should also list any tools you have experience using or have expertise with. It’s also good to highlight any projects or programs you led or had a hand in leading. For example, if your team started a voice of the customer program and you were responsible for collecting customer feedback, list it. Showing increases in responsibility can communicate to hiring teams that you’re ready for more.

3. Customer success manager

Customer success managers are often responsible for a smaller subset of large customer accounts and work in much more of an advisory role than customer service agents. They may even be responsible for things like expansion revenue or churn reduction.

Because of this it’s good to highlight any high-touch relationships you had with customers or times you served as an advisor. You could also talk about any cross-departmental projects you’ve worked on, as CSMs regularly work with teams outside of customer service.

If you’ve had any sales experience, it’s good to highlight that as CSMs are often something of a hybrid of service and sales. At the very least, letting hiring teams know you’re comfortable with selling and making product recommendations is key as it tends to be a part of these roles.

A Guide to Customer Success Manager Career Paths

4. community manager.

Companies are increasingly investing in creating online communities that foster higher levels of engagement and open the possibility for peer-to-peer information sharing. People in these roles are often responsible for engaging with community members and moderating conversations and threads to make sure everything aligns with community guidelines. 

If you have previous community moderation experience, it’s great to highlight that. You could also talk about any projects you worked on where you had to seek out customers to get feedback or engage them in some way. You could even talk about online communities you’re active in as a member if you don’t have direct professional experience. 

For people with direct experience, it’s good to note what types of communities you managed previously as well as the tools you’re experienced with for community management. Including success metrics like community growth during your tenure can help your resume stand out. 

5. Technical customer service representative

Technical customer service hopefuls should highlight different tools they know how to use as well as any technical skills they possess. For example, you may have experience with a certain coding language or with using APIs.

Though technical acumen is important, it still requires you to have all the other necessary customer service skills like communication and empathy. You could consider sharing your average CSAT score or something similar. You should also highlight tools you’re experienced with. It shows technical aptitude, and if the role you’re applying to uses the same tools, it means you’ll be able to ramp up faster, which could be attractive to hiring teams.

6. Customer service manager

When applying for manager roles, it’s important to show leadership experience. Maybe you led a team, project, or initiative — all are good to highlight. You could also highlight any time you drove a process change or something similar as it also shows leadership and initiative.

List any direct experience you have managing others. It could be in both formal or informal capacities. Since people management is often part of a customer service manager role, it’s important you show you’re capable of doing it. Things like conflict resolution, scheduling, and coaching are often part of customer service manager jobs, so any experience you have in those areas is great to highlight. 

At the end of the day, a customer service manager’s success is measured by the success of their team. Being able to effectively portray that you’re capable of helping others get better (not just yourself) can help put you at the top of the list for management roles.

How To Succeed as a Customer Support Manager

7. director of customer service.

At the director level, it’s important to show you’ve had experience leading multiple teams and have done so effectively. Essentially you need to show you can manage managers, hire effectively, set an overall vision for the department, and execute on that vision. 

Showing times that you’ve worked on bigger-picture projects is important to do since director level positions are often responsible for moving the needle for the business as a whole. Showing you understand how to do things like create and manage a budget as well as develop programs that can reduce costs or improve efficiency are important. 

These resumes should really be focused on experience and results. What you’re trying to convey is that you’re an expert in your line of work, and showing past results is one of the best ways to do that. Also, if you’ve completed any advanced education, it can be good to list that as well.

Tips for Finding Your Perfect Customer Service Career Path

Landing the gig.

Landing a job comes down to much more than having a top-notch resume, but it is an important part of the process. It’s often what forms a hiring team’s first impression, so it’s worth taking the time to get it right.

If you’re looking for a little more help in the application process, check out our article on what to include in your customer service cover letter .

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After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

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Customer Service Representative resume examples & templates

Include your contact information

Make use of a summary, outline your customer representative work experience, include the relevant key skills that make you a great customer service representative , detail your education & relevant customer service certifications, pick the right resume layout and design for a customer service representative resume, what type of salary you can expect in customer services.

Good customer service representatives are an integral part of any business — defining a company’s image, customer loyalty, customer-business interactions and much more. 

And the aim of this customer service resume example and writing guide is to help you project an image that you are that very person, someone who will provide a great customer service experience for a company that needs precisely that.

Resume guide for a customer service representative resume

Take your resume to a whole new level with the help of Resume.io. Our expert-backed guides and resume examples cover over 500 professions. 

Plus, you can use our resume builder to create an interview-winning application in no time. What we’ll cover in this guide: 

What does a customer service representative do?

• Helping your resume win the battle against hundreds of other applicants
• Resume writing that's not only informative but actually fun to read
• Showing your professionalism and skills on your resume without rich previous experience
• Creating a resume that leads you to great employers and jobs.

Customer service representatives typically work by phone addressing questions and resolving complaints raised by clients who have already purchased goods or services from a company.

Some customer service reps also meet clients face to face, by email or via live online chat. The reason for the interaction is not always an existing problem, as sometimes it’s simply a matter of helping to process orders, assist with billing, provide more information or even sell new services.

But customer service reps often deal with clients who are unsatisfied for one reason or another. Customer service reps typically need abundant reservoirs of patience and a demeanor that remains pleasant, helpful and informative.

How to write a customer service representative resume

Before you start writing your customer service representative resume, you need some guidance. Your resume should contain the following elements:

• The resume header
• The resume summary (aka profile or personal statement)
• The employment history section
• The resume skills section
• The education section

Using the above structure will allow you to lay out your resume like a pro. You also need to keep your audience in mind here. Luckily, here are a few facts about customer service that can help guide the resume writing process:

Fact #1: Customer service is one of the best areas for entry-level applicants. Customer service provides amazing opportunities for career growth for talented employees. Working in this position also develops a huge amount of soft skills. It allows for awesome networking in the professional world.  

Fact #2: Customer service is viewed by companies and brands as extremely important. And it affects the bottom line. That's because 91% of customers are willing to spend more with a business when it has a level of personalised customer service. 

Fact #3: Technological solutions, CSR platforms and chat bots are changing how customer service is provided.

In addition, digital customer service experience is about apps, interfaces, digital requests, CSR platforms, etc. Along with an emphasis on social and communication skills, technological aptitude is becoming more important for customer service representatives. In this resume guide, we'll take a look at how this impacts your resume in each section. 

Optimize your resume for the ATS! 

If you want to get ahead of the competition, including the right keywords in your resume could be the answer. 

Many recruiters now use Applicant Tracking Systems (ATS). The software reviews incoming applications to see how well they fit the criteria of the job. 

If you want to get past the ATS screening software , peppering your resume with keywords from the job advert will help. Give it a go now!  

Choosing the right resume format for a customer service representative

Resume formats influence how you are perceived before any physical meeting. The two most important goals to pursue with any resume format are as follows: 

• To avoid a complicated resume format at all costs.
• Try to make the format symmetrical, clean and easy to read.

As a general rule, we recommend the reverse chronological resume format as standard. However, there will be times when other options better suit your career goals. To get the inside scoop, read our comprehensive resume format guide now. 

First things first, you need to work on your resume header. This part of your resume contains your basic information. You should include the following elements: 

• Full name & title. Your first and last name. You should also include the name of the role for which you are applying.
• Professional email address. The golden rule is to have an email address that includes your first and last name. Avoid nicknames or random words.
• Phone number. You can use your personal number here so they can call you.
• Location. You only need to list your city and state . You don't need to include your entire address or details like your zip code here.
• LinkedIn. Should your LinkedIn profile be up to date, add a link to it here.

Make sure that the information in your header is clear and easy to read. If you are using a colorful template, check that the text stands out for the right reasons. 

Don't include the following: 

• Personal details. You don't need to include private things, such as your social security number or marital status.
• Date of birth. The hiring manager does not need to know how old you are.

Michelle Smith 

Customer Service Representative 

07588128223

[email protected]

Social security number: 

123-45-6789

For many people, a customer service representative position is one of the best entry-level opportunities. Your resume summary should be a short but engaging story. 

For many recruiters and HR professionals, your summary may be the most important part of your resume. If your basic qualifications are in place, the summary is what makes you stand out. It’s your first introduction, and it’s often your only chance to be creative on your resume. 

Your customer service representative resume summary should be a description of yourself with a premium on interpersonal skills, but with a dash of technological aptitude. You can include some handy action verbs to stand out from the crowd here.

As for personal qualities, two are king: dependability and empathy. Customer service is time-sensitive, so it’s important to show you’ll be there when needed. Empathy ensures you connect with the clients on a human level. 

Looking for some inspiration? Check out our:

• Production assistant
• Call Center agent 
• Office Administrator 
• Personal Assistant 
• Office Assistant 
• Receptionist
• Office Clerk
• Office Manager
• Office Secretary

If you find the job description to be confusing, too wordy or complicated, there are additional tools you can use to analyze it. Word clouds are a great way to understand which ideas and qualities are the most important to an employer. 

Services like Wordle or Worditout.com will help you make sense of listings that aren’t written in a clear way. Word clouds will also show you hidden patterns if there are any. This may become your secret weapon against automated ATS filtering. 

You can find adaptable customer service representative resume examples summary below:

Customer Service Representative dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to learn.

Dedicated Customer Service Representative with 5+ years of experience dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions.

Experienced Customer Service Representative with over 10 years in the industry working with leading brands, such as Samsung and Apple. Proven track record of customer satisfaction with 99.5% overall conversion rating. Skilled in training new reps and working as part of a team.

Customer service representative positions may be perceived as entry-level. But there’s room for growth. And there’s also room to demonstrate your life/professional experience in other fields . 

Craft a career history to impress employers. There’s some great news for people making a career change from other areas: this is one of the most universal professional fields, with a variety of industries requiring specialists in customer service. 

Some of the most common positions are in the business support, restaurant and food , retail , banking and financial areas . 

If you have worked in similar fields before and are applying for related jobs, it makes sense to prioritize this relevant years of experience on your resume. 

The next thing you want to do to surpass your competition is to provide resume bullet points or notes on your achievements, milestones and noteworthy duties in previous jobs. 

Adapt this sample to your own experience for a highly effective work history section.

Branch Customer Service Representative at AT&T Inc., Seattle August 2018 - Present

• Maintain up to date knowledge of products and services.
• Handle customer calls and responded to queries about services, product malfunctions, promotions, and billing.
• Work to address all customer concerns in a timely and effective manner.
• Handle large volume of calls on a day-to-day basis with a sense of calm and good work ethic.
• Develop successful tactics to sell products and services to customers.
• Work to understand the needs of each customer.

Customer Service Representative at Gold Coast Hotel, Seattle August 2016 - August 2018

• Greeted customers with enthusiasm and a delightful and helpful attitude.
• Provided guests and potential guests with up-to-date information about hotel and promotional offerings.
• Effectively sold rooms to walk-in customers.
• Responded to guest complaints in a professional and effective way.
• Processed payments and informed hotel staff of room status and availability.
• Provided superiors with work logs, demonstrating accountability.

Customer Sales Representative at Macy's, Bellevue October 2014 - May 2016

• Greeted customers in a friendly and helpful manner.
• Provided high quality customer service to customers.
• Handled sales transactions and returns in a timely manner.
• Answered all questions regarding products and promotions.
• Aimed to keep customers satisfied and returning to Macy's.

How to write a customer service representative resume with no experience

If you're new to the working world, don't panic. You can still write a convincing resume. So what do you do if you just graduated from college? 

Be sure to highlight your rich work/life experience, your past jobs in other fields and your best qualities, and demonstrate some real passion about being productive in a customer service position. 

Include the diverse range of skills that you have in your application. Chances are, you've picked up some skills from voluntary work or even your education. Focus on how you will use these in your newfound role. 

Your skills section needs to be truthful and needs to reflect who you are as a valuable professional. 

Create a master list of your most noteworthy skills, where you brainstorm and write out every competency you possess that could go on your resume. Save that list and keep it for future resumes, and enrich it as you gain more experience. 

When using it for resume creation, filter out the "weakest" points and transfer to your resume only those that apply to the specific customer service job you’re aiming for. 

• Write out a "master list" of skills that you possess to varying degrees of expertise and relevance.
• Cherry-pick the most appropriate and important based on the job application and employer.
• Ignore social skills (these are critical for CS specialists).
• Ignore the specifics of the industry and job application.
• Create a skills section in your resume without prior research (such as guides or statistics).

Most prospective customer support representatives have an intuitive understanding that soft skills are king for the profession. But guessing and knowing for sure are quite different. 

Soft skills are going to be the main focus of any recruiter or HR professional evaluating a customer service application. You need to have excellent communication, teamwork skills, and organizational skills as standard. 

However, nearly every job market has been impacted by technological innovations. This means that hard skills have more importance than they did in previous years. For example, if you are a pro when it comes to apps or software, you're onto a real winner. Go ahead and shout about the proficiencies that you have.

Include a healthy mix of both soft and hard skills in your customer service representative resume. Check out our example below if you need some inspiration.

Customer service representative skills

Next up, you need to write your education section . Customer service specialists come from all sorts of educational backgrounds. Due to the universal nature of customer service, you can be confident in showcasing almost any degree or certificate. You may include: 

• Training and certifications. That means any courses, workshops, or online courses you have taken over the years.
• Internships. If you broke into the industry by going down this route, talk about it now.
• Professional development. Should you be a member of a specific society or board, you may find that highlighting it bolsters your resume.

There’s no need to list your high school experience if you have enough content elsewhere on your customer service resume. Take a look at our example here: 

Bachelor of Communications, University of Seattle, Seattle August 2007 - May 2011

• Graduated with High Honors.

High School Diploma, Hartwick High School, Hartwick September 2003 - May 2007

Customer service is about human interaction, problem solving, patience and reliability. Logically, your template and visual layout should reflect some combination of accessible (clean and friendly) design with a certain amount of structure to demonstrate an organized approach to your work. 

Our template collection has a wide variety of resume formats to choose from, perfect for customer service positions. You can highlight some human character and organized reliability through the template visuals. Choose one template example and tailor it to each customer service position through our editor tool. 

Our templates come in four categories: Modern , Professional , Simple  and Creative . Nearly all the layouts in the first three categories can be an excellent fit for a customer service job. You’ll just need to select a format based on your personal taste and the size of your relevant sections.

Customer service representative job market and outlook

If you are thinking of breaking into the world of customer services, there is stiff competition. According to the Bureau of Labor Statistics , this role is in decline and expected to decrease by 5% between 2022 and 2032. 

Since there are likely to be fewer jobs available in the coming years, it has never been more important to make sure you stand out from the crowd. 

The exact amount you take home will depend on a range of factors. Keep in mind that some of these roles are commission-based. That means that you can make a higher income if you make more sales. 

Key takeaways for a customer service resume

• Customer service has grown in complexity due to technological shifts. Competition is higher, so having a great resume is much more important than before.
• Your summary is the best way to show some personality, energy and social qualities – essential for customer service positions.
• Make use of limited recruiter time in the best way: Use reverse chronological order for your employment history.
• The resume template or layout conveys character. It's your visual ambassador preceding an interview.

If you want the perfect tool to save time and get a great job, use Resume.io’s builder tool with professionally made and recruiter-tested resume templates .

Check out our free resume samples for inspiration. And if you’ve been fortunate enough to land a job interview , check out this blog about how to ace your customer service job interview.

Beautiful ready-to-use resume templates

Customer Service Resume Examples

ATS-friendly customer service resume examples. These resumes show you how to best present your exceptional interpersonal and problem-solving skills, alongside technical customer service knowledge. Browse these sample resumes, find one that reflects your job title, use it as a reference point, and create a stellar resume for yourself.

Call Center Operations

This is where you’ll be handling large volumes of customer inquiries over the phone. 

Accounts Payable Clerk

Accounts Receivable Clerk

Client Relations

As the title suggests, this is all about maintaining and developing client relationships. The core focus is on client satisfaction and loyalty.

Bank Manager

Bank Teller

Branch Manager

Credit Analyst

Customer Service

Customer service roles typically involve assisting customers by providing information, answering questions, and resolving issues.

Chief Financial Officer (CFO)

Finance Analyst

Finance Director

Finance Manager

Use an ATS-Optimized Customer Service Resume Template 

Our customer service resume templates are designed to help you showcase your skills and experience like the pro you are. Just customize, download, and conquer your job hunt!  

Ultimate readability and well-organized layout. Highlights what matters the most. A safe pick for all jobs across all industries.

Negative space gives readers breathing room and guides their eyes to where you want them to go. Simplicity = sophistication.

A design familiar for recruiters and hiring managers. Good for corporate positions where you’ll need to paint within the lines.

Maximizes page space for dense information. Ideal for seasoned professionals with a lot to say in a limited area.

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Common Customer Service Job Responsibilities 

• Respond to customer inquiries and complaints via phone, email, live chat, or social media.
• Resolve customer issues promptly and efficiently in a courteous and professional manner.
• Provide accurate and helpful information about products, services, and policies.
• Process customer orders, payments, and returns.
• Research and understand company products to be able to provide technical support.
• De-escalate and resolve customer conflicts with patience and empathy.
• Upsell and cross-sell products and services to meet customer needs and company goals.
• Maintain accurate customer records and account information.
• Develop and maintain positive relationships with customers to build trust and brand loyalty.
• Identify and report customer trends and feedback to improve service and product offerings.
• Adhere to company policies and procedures for customer service interactions.
• Work collaboratively with other departments to ensure customer satisfaction.
• Contribute to a positive and supportive team environment.

Customer Service Resume Skills

Interpersonal communication, conflict resolution, and multitasking abilities are essential. These demonstrate your capability to enhance customer satisfaction and effectively manage client interactions.

Hard skills

• CRM software (e.g., Salesforce, Zendesk)
• Customer service technology (e.g., ticketing systems, live chat platforms)
• Microsoft Office suite
• Order processing systems
• Payment processing systems
• Point-of-sale systems (POS)
• Scripting and call center technology
• Social media
• Technical troubleshooting 

Soft skills

• Active Listening
• Adaptability
• Communication (written & verbal)
• Conflict resolution
• Critical thinking
• Negotiation
• Problem-solving

Examples of Customer Service Resume Achievements

• Improving customer satisfaction: quantify the increase in customer satisfaction that you were responsible for. 
• Reducing churn: highlight a decrease in customer turnover. 
• Resolving complex customer issues: describe a challenging customer situation that you handled effectively. 
• Exceeding sales targets: share how much you surpassed sales targets and how you did it. 
• Improving first-call resolution rate: showcase how you addressed customer inquiries the first time they contacted you.
• Decreasing customer wait times: mention how you streamlined customer service processes to reduce the wait time. 
• Receiving positive reviews: bring up instances where you received specific praise from customers. 
• Identifying customer trends: share how your observations of customer interactions and behaviors led to business development.
• Successfully onboarding new customers: write about how you make the onboarding process for customers seamless. 

Best Action Verbs for Customer Service Resumes

• De-escalated
• Facilitated
• Proactively Resolved
• Prioritized 
• Reconciled 
• Streamlined

Build an ATS-Compatible Customer Service Resume Today

Highlight your expertise and dedication to customer satisfaction. Use our AI resume builder to create a tailored resume that aligns with your dream company in minutes.

Frequently Asked Questions

Everything you need to know about using Rezi's Templates and Resume Builder.

Showcase achievements that prove you excelled at helping clients and meeting or exceeding expectations. Highlight skills that demonstrate you can build rapport, adapt to different environments, solve problems effectively, and de-escalate heated moments. Quantify your impact whenever possible, and use the clear action verbs when describing a responsibility or achievement. For example, “Reduced customer churn by 15% in 6 months by implementing a new customer satisfaction survey and follow-up protocol.”

Describe customer service experience by emphasizing the results of the tasks you carried out. These should directly relate to the job description of the company you’re applying to. For instance, if the job description stresses on the importance of conflict resolution skills, then prioritize professional achievements that are related to this, such as, “De-escalated frustrated customers in a calm and professional manner, resulting in a 20% reduction in customer complaints lodged in a year.”

You prove your skills by describing accomplishments. Focus on the positive outcomes of your contributions. Use action verbs to start your sentence and describe a responsibility. Then, use quantifiable data to highlight the results. For example, "Increased customer satisfaction ratings by 15% in one year by implementing a new customer feedback program and resolving issues promptly."

Build a Customer Service Resume Today

Step confidently towards your next job opportunity! Create a resume that showcases your professional skills and achievements with clarity. 

Top Great Customer Service Examples to Inspire Your Business

Zuzanna Bocian

Great customer service shapes a brand’s image and drives business growth. When customers feel valued and appreciated, their loyalty increases. Providing prompt resolution and personalized guidance exemplifies high-quality service.

Customers’ initial interaction with your team significantly influences their perception of your brand. Conversely, a negative experience can lead to dissatisfaction. Ensuring consistent service across all touchpoints makes the customer journey predictable and seamless.

Defining great customer service

With high-quality customer care, you can build a strong foundation for a business. Regular assistance and advice to customers make a difference. Customer service quality ensures higher buyer satisfaction and retains existing customers.

An expert customer service team directly contacts potential and existing buyers to solve their inquiries. A buyer’s perception of your organization is significant. You can even reshape your product depending on customers’ experiences and opinions. So, most companies try their best to raise customer satisfaction levels.

Attention to every customer’s issue is critical. If a customer waits in a queue for hours, it will affect interactions and damage his perception of your business. Moreover, customer service must be a single-step process for a buyer. When a buyer calls for help, the representative has to find the potential solution within the shortest period.

A proper customer service plan needs to be more than a plan. It has to be correctly implemented to provide significant benefits. Your representatives should have a professional and pleasant attitude toward customers. Their social interaction skills and quick-thinking abilities allow them to find the best solution under pressure.

Customizing the customer’s experience is the best way to maintain the highest standard of customer service. Some people have different issues with products or services. So, customer representatives have to listen to the problem before determining the solution.

If you want to deliver exceptional customer service, check HelpDesk . ✅Try it for free with a 14-day trial. 🚀

Importance of customer service in business

Maintaining a direct interaction between your business and your customers is crucial. Top-notch customer service skills can help you retain more customers. Satisfied customers will leave positive comments about your business, and positive reviews and testimonials will persuade other buyers to make a deal.

The professional customer service representative knows how to retain your existing customers. So, a customer’s lifetime value will be higher, and you’ll gain more revenue.

Benefits of delivering excellent customer service

Find the advantages of providing quality assistance to customers.

Increased customer loyalty and retention

A positive customer retention experience makes your customers feel appreciated and valued. It helps you develop loyalty and trust among your customers. A loyal customer will come back to your site for more purchases. Higher customer retention will also boost your revenue. Retaining a customer is more cost-effective than acquiring a new customer. More than 80% of customers want to make repeated deals with businesses that provide good customer service ( source ).

Satisfied customers will naturally want to share their experiences with colleagues and relatives. These recommendations are compelling as endorsements for your brand. Your first-time customers will also feel confident while making a deal with your business.

Positive word-of-mouth and online reviews

To make your word-of-mouth marketing successful, you should provide excellent customer service. Ensure customers always feel welcome and encourage them to make more deals in the future. Word-of-mouth marketing opportunities are mainly about your customers expecting positive reviews from customers.

Online customer reviews are crucial as social proof that helps others make the buying decision. Reviews have the power to transform people’s expectations about your business, so gaining positive reviews should be a goal of every business. With more positive customer comments, local online companies will also rank higher.

You can use the ultimate Google Review Widget created by OpenWidget to increase your Google reviews. It’s a fantastic asset for website owners looking to proudly present their business’s online reputation. You’ll love how easy and customizable this widget is, enabling you to showcase your Google reviews beautifully on your website.

Improved customer satisfaction and experience

The primary purpose of increasing customer satisfaction and experience is to develop a good relationship. Your customer service providers aim to address customer issues for a short-term solution.

If your team quickly resolves customers’ concerns, they’ll feel valued, improving the customer service experience. However, your customer representatives, sales team, and marketers should work together to improve CX.

Increased revenue and profitability

Consistent and high-quality customer assistance will help you increase sales. Potential buyers like to deal with organizations that offer exceptional customer service. They also believe these companies will provide the best quality products and services. If you want to impress your customers, focus on the quality of your customer service.

Many businesses lose customers due to the stiff competition. To prevent this issue, you need to train your customer service rep. Your well-trained customer support team will help you increase your business profits yearly. Your friendly staff will show a good attitude to customers to keep them engaged. However, incentives and discounts on products or services will also help you retain customers.

Key elements of good customer service

Businesses in any niche should pay attention to excellent customer interaction. Of course, customer service is subjective. Your customer’s feelings during communication are significant in judging your service. Still, some common elements of sound and high-quality customer service exist.

Bad customer service means a customer feels dissatisfied after communicating with your representatives. The customer will have a negative view of your company and, ultimately, start shopping for products and services from your competitors.

Responding quickly to customer inquiries and issues

Your representatives must be competent in providing an instant solution for an issue. Customers prefer to get their answers quickly. There must be a perfect balance between accuracy and speed of resolution.

Encourage your team to implement best practices for responding to your customers quickly. Your representatives need to acknowledge the customer’s inquiry before taking steps. This lets your customers think that you prioritize their issues. You may text or email to confirm that you have received the inquiry. You have to understand the main problem to provide the best response.

Actively acting on customer suggestions

You should have a proactive team of customer representatives to reach your loyal customers. These experts will not keep them for an issue to arise. A simple follow-up phone call or email will make your customers feel best. There are other ways to act on the negative feedback.

If you notice a negative review, you must refrain from responding aggressively. First, apologize for the customer’s disgruntlement and show your dedication to solving the problem as soon as possible.

Showing empathy and understanding toward customer concerns

The best professionals empathize with your customers and show compassion during communication. 

Empathy is the ability to understand the perspectives and feelings of other people. Showing sympathy is like feeling sorry for a person. On the contrary, empathy is a more genuine connection with the person’s emotions. Thus, your staff can create a positive experience by maintaining an empathetic tone in the language. 

With a deep insight into your customers’ real emotions, your team can offer a personalized solution. Empathy is important, mainly when your customer has expressed a negative experience.

Encourage your team to learn how to use simple phrases and empathy statements to understand customers’ issues. Your professionals must de-escalate an angry customer’s frustration. A solution-focused dialogue will provide the best value for your customers.

Learn more about empathy in customer support with our latest article. 🔥

Building a strong customer service team

Developing a robust in-house team is the first step to providing a good customer service experience.

Hiring and training the right customer service representatives

Choose the best candidates to provide good customer service teams for your customers. They should have strong communication skills. Ensure you have written a clear job description to find your potential customer service provider. A fail-safe hiring process will help you identify the most qualified candidates. You can also host a training program to refine your skills for providing exceptional customer service. Every team member must have a solid knowledge of your products and services.

Technical training is also essential to making your team more proficient. For instance, using HelpDesk can keep the workflow organized. The best customer reps use different communication platforms to provide quality services.

Empowering customer service reps to make decisions

Your representatives must be skilled at making the right decisions. Almost every successful business has a team of customer service providers. As these professionals understand the customers’ behaviors and preferences, they can make the best business-related decisions. They also analyze the feedback and interpret the data to take crucial steps for your business.

So, train your customer reps to develop decision-making skills. You can also implement a feedback mechanism for your team’s convenience. Some organizations reward customer representatives who perform best.

Fostering a positive customer service team culture

Your customer service team culture should reflect positivity to let your employees feel good. Your company should have a clear mission to show the significance of good customer service skills. Integrity and teamwork are a must to maintain the best customer service.

Leaders and managers should help your customer representatives develop positive attitudes. They can also conduct meetings to address any potential issues.

The power of customer feedback

“ Customer feedback ” refers to information provided by an organization’s customers. This information mainly concerns how well your products or services have met your customers’ needs. Customer feedback helps you persuade potential customers to purchase your goods or services.

Gathering feedback to improve customer experience (CX)

You can collect feedback to provide a better experience for your customers. For instance, you may identify your customers’ pain points when using your website. If there is an issue with the website interface, simplify navigation. Improved website usability will lead to a better CX.

Similarly, some customers may ask you to add more features to your product. So, by improving your service or product quality, you can meet customer expectations.

Negative feedback can also concern your customer service standards. If your customer has complained about long wait times, try to provide a quicker response. Your customer service reps need to be more skilled at solving every problem. Responding to customer reviews quickly can develop brand loyalty and trust.

Closing the loop with customers to show appreciation

There are ways to show appreciation to your customers, such as closing the loop.

Thank your customers for leaving comments and inform them how they can help improve your business. Your response will enhance your customers’ experience.

Send a personalized note to your customers to show the human side of your brand.

If you have launched a new product, offer free trials to those who have submitted feedback. This will increase your business’s sales rate.

Customer appreciation must be part of your corporate culture. Read reviews, learn about customers’ issues, and improve your services.

Great customer service examples from leading companies

Here are some good examples of fantastic customer service from prominent companies.

HelpDesk — About the company

HelpDesk is a ticketing software for businesses of any size. It offers a free 14-day trial and provides a simple setup. The tickets are also manageable from the app. You’ll receive a customer message that converts into a HelpDesk ticket and get email notifications when you do not log in to the software. 

You can choose the cloud-based solution to start using the software instantly. As a first-time user, you can check out the ticketing software demo. HelpDesk ensures data security and compliance with GDPR. You can choose between monthly and annual subscription plans that can be canceled anytime.

HelpDesk customer service

HelpDesk software prioritizes customer cases and tracks every detail. When you complain about a problem, you’re assigned a ticket. Thus, it is easier to manage several customers systematically and resolve queries.

Quickest solution to issues. The chatbot implemented on the website provides an instant solution for your queries. Moreover, HelpDesk manages every customer case by providing a streamlined platform. Agents can use the platform to interact with customers and work on their issues.

Automated technologies. AI-based technologies and automation simplify repetitive activities. Tickets can be routed to the right departments to help customers get the quickest responses. Thus, these technologies make customer service providers more productive.

Try HelpDesk for free. Join a 14-day trial and explore all the HelpDesk features. 🚀

Chewy — About the company

Chewy is a well-known destination that sells different accessories and food for pet cats and dogs. Pet owners know the importance of providing nutritious food to keep their pets healthy. So, Chewy has become a reliable platform to shop for pet supplies. 

It has incorporated the best-quality branded products into its stock. With quality products and consistent customer service, Chewy has gained positive responses from buyers. Several customers have chosen the auto-shipping option to receive pet essentials regularly. You may download the Chewy app to place your order from your mobile.

Customer service

The company has provided a self-service solution by creating an FAQ page . This page discusses commonly asked questions about shipping charges, order status, and delivery time. You’ll also learn about payment modes and other relevant issues. There are also FAQs on auto-shipping and gift cards for pet owners. You do not need to contact the representatives if you find your answer on this page.

T-Mobile — About the company

T-Mobile is a telecommunication service provider that aims to deliver an unparalleled wireless experience. This US-based company hosts different services, such as video calling and text messaging. Both prepaid and postpaid customers can buy services from T-Mobile.

Moreover, T-Mobile distributes different mobile communication devices, such as broadband routers and smartphones. The T-Mobile Network Pass plan is also advantageous to customers. The three-month free trial offer allows customers to check the network. Users can keep their current phone number and plan intact while using the T-Mobile network. The platform also allows you to buy 5G phones.

T-Mobile’s team does more than just provide services or products. It tries to create meaningful interactions, anticipate its customers’ needs, and exceed their expectations. The company is committed to maintaining simplicity and transparency as part of its customer experience strategy. Its carrier approach has streamlined the pricing model, making it understandable to customers.

T-Mobile has provided multiple communication channels to solve customers’ queries. App users can directly connect with the team without leaving the platform.

You won’t need to pay roaming charges during your phone-based interactions. The company has created a special team to communicate with buyers with hearing and speech disabilities.

Tips for businesses to provide great customer service

A dissatisfied customer may leave negative reviews on different platforms. You can avoid this situation by providing high-quality, consistent service. Here are a few tips for delivering better customer service.

Focusing on unique experiences to delight customers at every touchpoint

With personalized interactions, you can foster more robust connections.

Map out the points of communication between your brand and your customers. Understand the path customers cover from initial awareness to post-purchase. This will help you identify if buyers experience any friction in the path.

Gather insights to learn about your customers’ pain points and preferences. Learn about customers’ behavior and find opportunities for engagement.

Use the data to send personalized emails and recommendations. Your tailored solutions will meet your customer needs.

Choose advanced CRM software to track customer preferences and interactions. Your team should also use AI to automate daily tasks and focus on more complex tasks. Technological integration will also remove friction from your customer service experience.

Sometimes, special offers will please your existing customer base. For instance, discounts on packages or exclusive events will make loyal customers happy.

Offering robust digital self-service options

Self-service allows customers to find valuable information, solve issues, and manage transactions. It will also reduce your business operational costs. So, how will you provide these advantages for your customers?

Create self-service tools. Develop a well-organized knowledge base (such as FAQ pages and informative articles) that covers various topics related to your services and products. Add a search feature to your site to help visitors find the desired information quickly. Moreover, regularly updated content based on recent customer problems will provide significant value. Retail and other retail companies also implement AI chatbots for better customer experience.

Improve accessibility . Your self-service tools must have accessibility features to ensure your customer’s convenience. For instance, screen readers and text-to-speech converters will help every user. Moreover, there should be a guided process with visual aids and comprehensive instructions.

Integrate with other platforms . Ensure you have integrated your self-service tools with different customer service channels. Your visitors can switch between live customer service and self-service portals. Let them use the self-service options from any browser and device. Your information across different channels will provide a cohesive customer service experience.

Make your customers aware of self-service features. Your self-service tools must be promoted through different channels to inform customers about their availability.

However, your self-service system must be highly secure to protect data and comply with the latest standards. Multifactor authentication will keep your user data safe.

Utilizing omnichannel feedback and multiple support options

You need to choose an omnichannel approach to provide excellent customer service.

• Choose a centralized feedback solution

You can use a platform to gather reviews from every online channel. Reviews collected from different touchpoints must be integrated into your database for better analysis. Regular monitoring is also important to detect emerging trends and issues. Analyze comments posted on multiple platforms to understand customer sentiment.

• Select different channels

Some customers like to speak to your representatives through phone calls. This traditional approach is best for those who want direct interaction. Customers can also make detailed inquiries via email.

However, the best option for real-time communication is the live chat system on your website. It allows potential customers to get instant answers.

Many organizations have created social media pages to build brands and increase customer engagement. Social channels allow you to respond to messages and comments promptly.

• Leverage customer feedback for more improvements

A customer’s response is significant for addressing issues with your services and products. You can implement the best strategies to resolve recurring problems reported by your customers. It is also crucial to monitor your customer satisfaction and average resolution times. Measure the effectiveness of your new customer service strategies. Continuous feedback assessment allows you to adjust your products and services.

• Develop a customer-centric culture

A company with a customer-centric culture focuses more on customer experience. Its every decision is centered around customers. So, customer-oriented employees have collaborative skills and take the correct initiative on time.

• Improve privacy and security

Implement strong security measures to protect your online customer data. Exemplary practices can help you comply with the privacy rules and standards. Ensure you have communicated how you use your customer data.

• Implement a continuous monitoring process

Your customer feedback collection mechanisms must be updated according to your customers’ evolving needs. Choose flexible strategies that adapt to the latest customer review collection trends.

Exceptional customer service experience is essential for retaining customers and receiving positive reviews. Analyze omnichannel customer feedback and build enduring customer relationships.

Collect testimonials from various channels and enhance your service based on customer experiences to boost operational efficiency in the competitive market.

Take inspiration from a leading company’s excellent customer service example to improve your customer service policies and standards. Additionally, your team needs to refine its customer service skills.

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